Especially since Japanese society is so averse to confrontation. Imagine everyone standing by knowing full well that someone stepping in is immediately seen as a trouble maker. Only for the one homie to go ahead and say "nah fuck society, I gotcha fam"
That's あいづち for ya! Or they could be pretending to be Regirock, either way it's awesome ün ün ün 𓀂𓀇𓀉𓀍𓀠𓁀𓁂𓀱𓁉𓀿𓀪𓁶𓂧𓂮𓂫𓃹𓃳𓄜𓄲𓄓𓅆𓅢𓅼𓆀𓆾𓈙𓉒𓉼𓊪𓋜𓋒𓍲𓎳𓁀𓄲𓅢 ün ün ün ün ün ün
Holy shit I absolutely love her. Standing up for someone else without hesitating once the line was crossed, and diffusing the situation entirely by kicking the customer out without folding to him or returning the verbal assault was incredible. To express just enough of your anger to convey you won't be tolerating their bullshit while basically telling them to "fuck off" in a professional way like that is a skill that shows a lot of maturity. Man, Raden is seriously such an awesome person.
That's what I'll say too. "Sure, so I'll need plane tickets, cash for taxi and some more for along the way, it'll be 1 novemdecillion dollars, please." say it with a smile.
It takes a lot for any Japanese to stand up to a customer like that. Their policies of "The customer is king, the customer is always right" is nice, but only up to a certain extent... Unfortunately it can make workers lives absolute hell. Raden did what I think was right. She left things alone to be reconciled if possible, but once the guy started personally verbally abusing and crossed the line she jumped in. Maximum respect for that. Also, dropping the glass a bit later, while not so kakkoi was probably due to the adrenaline and nerves of it all 😅
true. I think in Raden case, " Japanese customer always right ", indeed their culture.. so when Raden start talking back at them, her action might also struck their mentality since something like this never/barely happened in their culture, thus the man just went away. the same also happened to Kronii case when she backing up her manager when she being treated unjust / poorly ( based on Kronii PoV ). Japan's Seniority always seen as the righteous. however this culture also spread into different aspect of life. thus, barely any teen stand up to the older man even if the older man is at mistake, the company always right, the senior staff always more experienced, and so on. in Kronii case, Hololive or Cover company seems more adapted to changes. the fact that they can file a complaint like Kronii did, is much better than their Rival Company. at least that's my PoV.
@ranapriliaful indeed, the senior respect is in every aspect of japanese society. Even family life. While most people can also be humble, it rarely applies when someone younger tries to correct someone senior. It doesn't help that Japan has been given (and adopted) half truths from the west. For example: "The customer is always right - in terms of taste" but that last part is always left out 😏
@@GokaiGoblin It's cope to think that last part even exists 90% of the time. The reality is most companies care more about their customers than their employees. It's nice that exceptions exist but that's all they are.
It was cool to see her chat saying "kakkoi" and "naisu" a lot in response. I'm glad they all saw it the same way. I know elders used to be untouchable.
Getting in a heated argument can bring out the adrenaline. Raden breaking glass could have been caused by the aftermath, which might have involved shaking hands.
I had multiple people while working in the UK and Germany tell me to go back to my home country. They thought I was Chinese. When I told them that I was Singaporean, Half would say, What's the difference?, and the other half would think I'm American for some reason and go on a rant about Americans, like an ex who is still mad at being dumped. Some people are just awful.
Your appearances are only skin deep. They're justifying their racism based on the fact that you're of Chinese descent. Alot of Singaporeans forget that from the outside, they look like just another Chinese/East Asian.
Well.. they're kind of right. What difference does it make to them that you're a Singaporean national? Did you expect them to stop being racist just because you're not from the mainland?
@@exu7325 I mean idk maybe he thought they were hating on chinese from China???? Since that's where COVID starts????????? Of course he would expect that ffs. now shut the kcuf bmud uoy pu kcuf
Racism. Sexism, misogyny, or bigotry are all bad people who do this are sad angry people who won’t do better for themselves and blame other for their problems or delusional people who have messed up world view or misinformed of someone culture and value I remember in America some people where not nice to Muslims because of 9/11 and acted that they’d all like that when most aren’t especially when their Muslim women who don’t wear a hijab or if they their some who wear tight jeans and dress like western women and it usually done by people who live in mostly white suburbs and dong have much contact with other people of different background
It's wild to me how different places can be, someone being abusive and racist to staff? They'd boot the customer, not the employee, losing staff is generally harder on the business than losing one racist customer.
This is totally the sort of response that I wouldn't be surprised to see here in the US but I'm sure it's quite a unique experience in Japan. It's normally the policy here that the customer is always right UNTIL they cross the lines of civility and then they've gotta go. Raden also mentioned that this was some sort of chain restaurant so I would imagine that this made things even worse for her as I'm sure they need to be extra mindful of having bad interactions with customers because it doesn't just reflect on the one restaurant but the entire brand.
I know this clip will be very well received in the west. Her reaction is exactly how we in the west would react, especially Americans. We all know she did the right thing, even if it upends the expected social hierarchy. We're more concerned about doing right than following the right procedure. The fact that she did it even though it violates social expectations just makes us respect her more. I think from Raden's and the Japanese point of view, her reaction can be considered immature and hotheaded. I believe the correct course of action, from a Japanese PoV, is to go get the manager and have them diffuse the situation. I doubt Raden had the authority to not collect payment and kick someone out. The manager does have that authority and it's also their responsibility to protect staff. Personally, I think it was good that "older gentleman" received that reaction from Raden. There are some things one just shouldn't say. He probably got away with saying it so many times before. He probably got really flustered and didn't know how to react, so he left as suggested. I hope he reflected on his words and actions. Also, I don't think he would have hit Raden. Even if he only got a slap on the wrist legally, he would have died a social death. Imagine carrying the reputation of "man who hits girls when angry". There is no way he doesn't get ostracized from society. Now, obviously, people who are extremely angry don't really think about consequences, so it's good that the man thought better of it and left. Anyways, long story short, Raden is based.
“We’re more concerned about doing right than following the right procedure” What kind of bullshit circlejerk is this? Have you never heard of HR? Doing the right thing isn’t a west only trait people have
well said! sometimes, there are people who exploit some facet of a culture (consciously or subconsciously) to be complete assholes and its frustrating when you are also part of said culture. at these times, the culturally frowned upon response may sometimes be the best response to teach them a lesson.
@@28_futabaWell note that we are young folk, rebellious. If the demographic was 40 year old men who watch cable they'd probably be berating. I've seen people get legitimately furious even at these talents for daring to... Take a sick day.
Thank you Raden. That's really kind of you. ❤ I have watched a lot of videos of my countrymen going to Japan to study abroad and get into the same situations. It's usually pretty sad. Sometimes they just have to deal with rude customers, but some other times the senpais/bosses at the workplace actually defends their foreign staffs. Thank you for all the kind people in Japan that does not put up with this type of rude behaviours.
3:40 she was still within policy. She didn't argue with the customer. She commanded him to gtfo and never return. No argument from me honestly. Girlboss has spoken eject that loser. No one wants that guy's money.
Me thinking Raden is so cool after she spoke up for her friend, then me thinking Raden is so cute after she said she broke a glass right after, but for real though, she's awesome for speaking up
Man Raden is a real one for defending her friend and chewing that guy out and telling him to get lost. Absolutely the type of person you want to have your back.
This story shows how Raden is the perfect girlboss/girlfailure combination, the ultimate gap moe 🙌 Kick a bastard out of the restaurant with her words alone ("you don't even have to pay for the coffee" is such a line, esp in Japan 😆) , then makes a PON move right after to balance it out 😄
I'd be surprised if that friend ever forgot that moment. Also, now she can laugh about it, but if Raden kept quiet back then, she probably would still feel some guilt for doing nothing, I'm glad she went with her sense of right and wrong first and foremost.
There're some really rare exceptions though. The funniest one I saw on YT years ago. There's this ramen master (then retired) who made such excellent ramen that his shop ALWAYS had a line. He was so gruff and abrupt that, not only did he kick out out-of-towners who were looking for stuff that's not on the menu, ordinary diners who praised him upon tasting the broth were basically told to 'STFU and eat!' The vid's still around on YT I think. Can't recall what the title of the vid was, but it's hilarious as heck.
GOD? LOL, you ever heard of story Chloe got scolded from the chef for eating her HOT ramen too slow and she pour water into it? Then Story of the staff refuse to serve Suisei some lime when she wants to eat it with the yakiniku intensity? The story about they refuse to sell Pekora take home ramen too cuz they think it will become cold. They have "principles" and anyone who trample on those rules/principle or not will get kicked in the ass, that is all there is to the so call "Japan customer service". God my ass LOL.
It takes a lot of courage to do that in most situations, I can't imagine how much harder it would be in a customer service job in japan, of all places Good on her
They say the customer is always right... In matters of taste. She did the right thing, the service industry is poisoned by this idea to never offend customers at the expense of the workers.
She got chewed out for breaking a glass? Man, I'm a chemist. If I got chewed out everytime I broke some glassware I wouldn't have a job. It just happens occasionally.
aye, I used to be in CS line back in the day, and some calls I get are absolutely horrendous, just that as CS, it is our policy not to roast the caller despite how IT illiterate they are... oh well, I still roast them once I got home lol.
@@ashvermilionon god. The amount of idiots that I have to deal with being a t1 support back then. The worst one I had to deal with was a guy who cut the cord of his mouse so that we would have to replace it. Like bro 💀 i cant
@@OldMarius-gn5kkyup, the full line is "the customer is always right in matters of taste". So if they order coffee with sriracha sauce in it, you serve them that spicy coffee. But if they start insulting, you shouldn't have to take that
Probably both. Granted the embarrassment probably came from the customer who started this whole mess to begin with rather than Raden who was just trying to be a good friend.
Bro is there even a limit to this woman's awesomeness. She's literally the best kind of person, mind-numbingly sweet when all's fine and dandy but absolutely ride and die warrior when one needs to be
Mostly becaue the expectation is due avoid any confrontation at all costs. But I am glad to see and hear you say that it is not always the case. It is important to reprimand the rude person, not the one who is being targeted.
HUGE RESPECT!!!! As an immigrant that's studying in another country (not Japan, in my case it's Spain), this felt personal. I know how hard it is in Japan to stand up to costumers, and i'm glad she did
It just goes to show that racism is not isolated to one specific race or aimed solely at one specific race either. Racism exists everywhere around the world unfortunately. What's surprising about Raden's story is that it took place in a Japanese restaurant where she was helping out. Typically the Japanese don't speak up when others do something that's embarrassing or offensive. The fact that Raden went against the say nothing attitude of the Japanese culture says a lot about her character as a person. Raden has nothing to regret about standing up for her exchange student friend at the time. It was totally the right thing to do even if it went against both Japanese cultural norms and the restaurant's policy of the customer always being right. In both cases in this situation this specific customer was dead wrong being racist.
Racism: Prejudice based on race "Racism exists everywhere" "The Japs think like this" That's pretty funny, even if you're correct. Weird how you can't talk about everyone's "cultural norms" like that tho.
It's actually slightly different from what westerners think of as "racism". Plainly put, it's xenophobia. Racism is hating or fearing someone for being a certain race. Xenophobia is hating or fearing someone for NOT being a certain race. They're very similar and there's nothing that says you can't be both (a lot of Americans are both) but the Japanese brand tends toward the latter. They don't care what race you actually are, they care that youre not from Japan. Japanese people from abroad or that spend a lot of time abroad are subject to it. Coco has said she gets it from people despite being ethnically Japanese. But that doesn't matter. She didn't grow up in Japan, so she's foreign.
@@Voidi-Void oh you're a person with pronouns in the bio, aren't you? Just try not to belive your conspiracies too much, and try not to bang bang your school, ok? 😂
Man, Raden is amazing for doing that. I work at a call center and a supervisor, everytime a custumer starts being an a$$hole even though you're trying to be as nice as possible it's extremely frustrating.
Crazy that her manager gave her a dressing down! I wonder what they actually said to Raden? 🤔 ...Just goes to show the cultural difference I guess, unless the manager was just like _"Just come straight to me next time"_ or something?
There are things that are unacceptable for any reason, one of them is racism and xenophobia... Also, customer service people should definitely not just take what ever "customers" do or say. There are lines after which it's OK to say "f off, don' show your face here ever again". And this was one of them. The fact that she got into trouble for it is just mind numbing. I'd given her a raise or a bonus the very least.
The funny thing is that when people attack the people you care about, you may find yourself defending them very quickly and aggressively without even thinking about it, it's not even something you have time to think about, it just happens.
i mean i kinda understand. most people in japan are so stressed with their life they start thinking that people around them just want to mess with them to the point they didn't think of what they said. just because i understand with his circumstances doesn't mean he could do anything he wants.
Never had that happen fortunately and I’m glad it hasn’t if they know what’s good for them, however if I was in another country it would take a lot of willpower to not sock someone and cause a commotion over someone so low
She shouldn't have gotten in trouble and makes me sad that she said it was a young folish thing to do. Clients should be respectful towards staff, if they are not, staff should not have the obligation to deal with them, they can go be rude anywhere else. The "do not disturb the peace" is very japanese and the "client is always right" very united states typical and they are both bad philosofies regarding these issues in my opinion. Respect should be mutual and if you are not respectfull you do not deserve to have access to any service.
i heard this so often in the japanese workspace where the worker has to endure the most horrendous kind of treatment/words but not allowed to say anything. obviously its japanese workculture but i think thats a major flaw. everyone should try to do the right thing and the right thing to do is to tell that bum to gtfo
"I havnt seen that friend, since."
Surely she always remember you. Its hard to meet one person who will stood up for you.
What makes this case even rarer is that it is a japanese person helping a foreigner.
Imagine being that exchange student person seeing someone be so brave to stand up for you, I bet she still remembers this moment to this day vividly.
Imagine if she found out the girl that defended her became a VTuber of an ido- I mean entertainment company
I bet she does. Would be really lovely if they could contact each other again
Especially since Japanese society is so averse to confrontation. Imagine everyone standing by knowing full well that someone stepping in is immediately seen as a trouble maker. Only for the one homie to go ahead and say "nah fuck society, I gotcha fam"
Based Raden for defending a friend without hesitation.
Cringe
@@Jurgir09 So what you're saying is you don't have any friends?
@@Jurgir09 I pity your parents for having a child like you
@@Jurgir09 Yeah you are.
@hgyuuuuhj098 ur cringed cuz you got no friends 😢
I love how half of the chat went "うんうん"
That's あいづち for ya!
Or they could be pretending to be Regirock, either way it's awesome
ün ün ün 𓀂𓀇𓀉𓀍𓀠𓁀𓁂𓀱𓁉𓀿𓀪𓁶𓂧𓂮𓂫𓃹𓃳𓄜𓄲𓄓𓅆𓅢𓅼𓆀𓆾𓈙𓉒𓉼𓊪𓋜𓋒𓍲𓎳𓁀𓄲𓅢 ün ün ün ün ün ün
thats how they usually are when raden is talking if youve seen translated clips of her explaining art or yapping in general. its kinda funny lmao
@@mumtrzReeeeeeeegiice
Holy shit I absolutely love her. Standing up for someone else without hesitating once the line was crossed, and diffusing the situation entirely by kicking the customer out without folding to him or returning the verbal assault was incredible. To express just enough of your anger to convey you won't be tolerating their bullshit while basically telling them to "fuck off" in a professional way like that is a skill that shows a lot of maturity. Man, Raden is seriously such an awesome person.
You on the other hand can barely amount to being a worm.
@@Plexippuspetersi92lmao where is this coming from
@@Plexippuspetersi92 Waking up to this reply absolutely made my day
You the guy that got kicked out?@@Plexippuspetersi92
@@Plexippuspetersi92What on earth did he do to you💀
When people tell me to go back to my country I always say "if you buy me a plane ticket I'm gone". They never do.
And if they do, gratefully accept it, refund it, and buy yourself something nice with it.
@@alcor4670 That is exactly what I would have done yes.
That's what I'll say too. "Sure, so I'll need plane tickets, cash for taxi and some more for along the way, it'll be 1 novemdecillion dollars, please." say it with a smile.
Slimy af
Based response, would borrow in case I encounter someone like that
Absolutely on Raden's side. If a store policy requires you to sit back while someone's being a racist asshat, it's not a policy worth following.
customer: customers are kings !!
waiters: and I am french.. you know what we do to kings right?
lmao this one’s gold
*Defenestrate*
@@NotaStalker1000that's the Czech
Belgians : (grabs fork and knife) i guess i found lunch then
Actual French maid in a maid cafe :
Good clip. Raden seems like the sort of person to stick up for others. She's so fun
Raden is so cool
Yagakimi profile pic spotted.
Raden is so cool ❤
Why?
@@michaelatlas2341 This video is a great example
It takes a lot for any Japanese to stand up to a customer like that. Their policies of "The customer is king, the customer is always right" is nice, but only up to a certain extent... Unfortunately it can make workers lives absolute hell. Raden did what I think was right. She left things alone to be reconciled if possible, but once the guy started personally verbally abusing and crossed the line she jumped in. Maximum respect for that. Also, dropping the glass a bit later, while not so kakkoi was probably due to the adrenaline and nerves of it all 😅
I work retail and my boss has a clear saying: customer is King, but only as long as he behaves like one and not like a douchebag thug
true.
I think in Raden case, " Japanese customer always right ", indeed their culture.. so when Raden start talking back at them, her action might also struck their mentality since something like this never/barely happened in their culture, thus the man just went away.
the same also happened to Kronii case when she backing up her manager when she being treated unjust / poorly ( based on Kronii PoV ).
Japan's Seniority always seen as the righteous.
however this culture also spread into different aspect of life.
thus, barely any teen stand up to the older man even if the older man is at mistake, the company always right, the senior staff always more experienced, and so on.
in Kronii case, Hololive or Cover company seems more adapted to changes.
the fact that they can file a complaint like Kronii did, is much better than their Rival Company.
at least that's my PoV.
@ranapriliaful indeed, the senior respect is in every aspect of japanese society. Even family life. While most people can also be humble, it rarely applies when someone younger tries to correct someone senior.
It doesn't help that Japan has been given (and adopted) half truths from the west. For example: "The customer is always right - in terms of taste" but that last part is always left out 😏
@@GokaiGoblin It's cope to think that last part even exists 90% of the time. The reality is most companies care more about their customers than their employees. It's nice that exceptions exist but that's all they are.
@@GokaiGoblinlol blaming Japanese deficiencies on the west. Absolute meat glazer.
It was cool to see her chat saying "kakkoi" and "naisu" a lot in response. I'm glad they all saw it the same way. I know elders used to be untouchable.
Getting in a heated argument can bring out the adrenaline. Raden breaking glass could have been caused by the aftermath, which might have involved shaking hands.
that "OI" was very crisp
I had multiple people while working in the UK and Germany tell me to go back to my home country. They thought I was Chinese. When I told them that I was Singaporean, Half would say, What's the difference?, and the other half would think I'm American for some reason and go on a rant about Americans, like an ex who is still mad at being dumped. Some people are just awful.
Your appearances are only skin deep. They're justifying their racism based on the fact that you're of Chinese descent. Alot of Singaporeans forget that from the outside, they look like just another Chinese/East Asian.
Even if you are Singaporean, what would that change about their stance?
Well.. they're kind of right. What difference does it make to them that you're a Singaporean national? Did you expect them to stop being racist just because you're not from the mainland?
@@exu7325 wow, a couple of US Senators in the comments
@@exu7325 I mean idk maybe he thought they were hating on chinese from China???? Since that's where COVID starts????????? Of course he would expect that ffs. now shut the kcuf bmud uoy pu kcuf
Honestly, i might can't help but done the same as Raden. Customer or not, that's unacceptable.
Racism. Sexism, misogyny, or bigotry are all bad people who do this are sad angry people who won’t do better for themselves and blame other for their problems or delusional people who have messed up world view or misinformed of someone culture and value I remember in America some people where not nice to Muslims because of 9/11 and acted that they’d all like that when most aren’t especially when their Muslim women who don’t wear a hijab or if they their some who wear tight jeans and dress like western women and it usually done by people who live in mostly white suburbs and dong have much contact with other people of different background
It's wild to me how different places can be, someone being abusive and racist to staff? They'd boot the customer, not the employee, losing staff is generally harder on the business than losing one racist customer.
This is totally the sort of response that I wouldn't be surprised to see here in the US but I'm sure it's quite a unique experience in Japan. It's normally the policy here that the customer is always right UNTIL they cross the lines of civility and then they've gotta go. Raden also mentioned that this was some sort of chain restaurant so I would imagine that this made things even worse for her as I'm sure they need to be extra mindful of having bad interactions with customers because it doesn't just reflect on the one restaurant but the entire brand.
I mean, the customer did cross the line of civility, but it wouldn't impress any of the chain's management.
Reasons why we love Raden:
Cute
Cultured
Defended her foreign friend
THATS A WIN RIGHT THERE
I know this clip will be very well received in the west. Her reaction is exactly how we in the west would react, especially Americans. We all know she did the right thing, even if it upends the expected social hierarchy. We're more concerned about doing right than following the right procedure. The fact that she did it even though it violates social expectations just makes us respect her more.
I think from Raden's and the Japanese point of view, her reaction can be considered immature and hotheaded. I believe the correct course of action, from a Japanese PoV, is to go get the manager and have them diffuse the situation. I doubt Raden had the authority to not collect payment and kick someone out. The manager does have that authority and it's also their responsibility to protect staff.
Personally, I think it was good that "older gentleman" received that reaction from Raden. There are some things one just shouldn't say. He probably got away with saying it so many times before. He probably got really flustered and didn't know how to react, so he left as suggested. I hope he reflected on his words and actions.
Also, I don't think he would have hit Raden. Even if he only got a slap on the wrist legally, he would have died a social death. Imagine carrying the reputation of "man who hits girls when angry". There is no way he doesn't get ostracized from society. Now, obviously, people who are extremely angry don't really think about consequences, so it's good that the man thought better of it and left.
Anyways, long story short, Raden is based.
“We’re more concerned about doing right than following the right procedure”
What kind of bullshit circlejerk is this? Have you never heard of HR? Doing the right thing isn’t a west only trait people have
Yes, every society needs some people like Raden that can keep in line those malicious individuals, not everyone, but some is an ideal scenario
well said! sometimes, there are people who exploit some facet of a culture (consciously or subconsciously) to be complete assholes and its frustrating when you are also part of said culture. at these times, the culturally frowned upon response may sometimes be the best response to teach them a lesson.
This was well received in Japan too though, all the comments were calling her cool and praising her for her courage.
@@28_futabaWell note that we are young folk, rebellious.
If the demographic was 40 year old men who watch cable they'd probably be berating. I've seen people get legitimately furious even at these talents for daring to... Take a sick day.
She stand up for her friend, just proves that she is a good person and has that shounen manga protagonist vibes 😊
That's so freaking cool of Raden to do
Thanks for the subs!
Thank you Raden. That's really kind of you. ❤
I have watched a lot of videos of my countrymen going to Japan to study abroad and get into the same situations. It's usually pretty sad. Sometimes they just have to deal with rude customers, but some other times the senpais/bosses at the workplace actually defends their foreign staffs. Thank you for all the kind people in Japan that does not put up with this type of rude behaviours.
Just when Raden can't get any cooler.
3:40 she was still within policy. She didn't argue with the customer. She commanded him to gtfo and never return. No argument from me honestly. Girlboss has spoken eject that loser. No one wants that guy's money.
Me thinking Raden is so cool after she spoke up for her friend, then me thinking Raden is so cute after she said she broke a glass right after, but for real though, she's awesome for speaking up
Raden is so awesome
Man Raden is a real one for defending her friend and chewing that guy out and telling him to get lost.
Absolutely the type of person you want to have your back.
This story shows how Raden is the perfect girlboss/girlfailure combination, the ultimate gap moe 🙌
Kick a bastard out of the restaurant with her words alone ("you don't even have to pay for the coffee" is such a line, esp in Japan 😆) , then makes a PON move right after to balance it out 😄
I'd be surprised if that friend ever forgot that moment. Also, now she can laugh about it, but if Raden kept quiet back then, she probably would still feel some guilt for doing nothing, I'm glad she went with her sense of right and wrong first and foremost.
Raden made no mistakes here, friends come first, work comes second.
Japan treats the customer as a god so you're basically supposed to let them walk all over you. Raden is super based for standing up like that.
There're some really rare exceptions though.
The funniest one I saw on YT years ago. There's this ramen master (then retired) who made such excellent ramen that his shop ALWAYS had a line. He was so gruff and abrupt that, not only did he kick out out-of-towners who were looking for stuff that's not on the menu, ordinary diners who praised him upon tasting the broth were basically told to 'STFU and eat!'
The vid's still around on YT I think. Can't recall what the title of the vid was, but it's hilarious as heck.
GOD? LOL, you ever heard of story Chloe got scolded from the chef for eating her HOT ramen too slow and she pour water into it? Then Story of the staff refuse to serve Suisei some lime when she wants to eat it with the yakiniku intensity? The story about they refuse to sell Pekora take home ramen too cuz they think it will become cold.
They have "principles" and anyone who trample on those rules/principle or not will get kicked in the ass, that is all there is to the so call "Japan customer service". God my ass LOL.
@@H4444-f7g+ Only a god when they spend $1000 on appetizers
What’s a god to a non-believer?
@@97Multiphantom person who uses abuse of power i guess
It takes a lot of courage to do that in most situations, I can't imagine how much harder it would be in a customer service job in japan, of all places
Good on her
They say the customer is always right... In matters of taste. She did the right thing, the service industry is poisoned by this idea to never offend customers at the expense of the workers.
She got chewed out for breaking a glass? Man, I'm a chemist. If I got chewed out everytime I broke some glassware I wouldn't have a job. It just happens occasionally.
Restaurants frequently work under *much* tighter profit margins than laboratories.
Not really a remotely fair comparison.
@@Michael-bn1oibut laboratories have to deal with more hazordous material
Oh man I fucking love Raden
Raden’s the coolest! She’s awesome and a dropped glass doesn’t change that lol thanks for the translation!
This point here 3:50 vs the grin right after 3:07... Yup! She's proud of it and she'd do it again
Raden chan kawaii
Raden chan kawaii 🙏
Raden chan kawaii
Most times costumers isn't always right. I learned that while working in retail. Some of them are just rude.
aye, I used to be in CS line back in the day, and some calls I get are absolutely horrendous, just that as CS, it is our policy not to roast the caller despite how IT illiterate they are... oh well, I still roast them once I got home lol.
Customers are usually wrong. It's just part of the service to make them feel power over minimum wage employees.
customers are always right is always being misused. it has an important missing context
@@ashvermilionon god. The amount of idiots that I have to deal with being a t1 support back then. The worst one I had to deal with was a guy who cut the cord of his mouse so that we would have to replace it. Like bro 💀 i cant
@@OldMarius-gn5kkyup, the full line is "the customer is always right in matters of taste". So if they order coffee with sriracha sauce in it, you serve them that spicy coffee. But if they start insulting, you shouldn't have to take that
I wonder if her friend was grateful or even more embarrassed by the drama
Probably both. Granted the embarrassment probably came from the customer who started this whole mess to begin with rather than Raden who was just trying to be a good friend.
Bro is there even a limit to this woman's awesomeness. She's literally the best kind of person, mind-numbingly sweet when all's fine and dandy but absolutely ride and die warrior when one needs to be
Calm down man, she just asked a guy to leave. She ain't Achilles
@@MALICEM12 no shit.
she's so real for this
コメント欄の外国人が「日本では顧客が全て正しいという絶対のルールがある」と思いこんでて怖いわ…
限度を超えた客なら日本でも追い出すで
その件の後に彼女が怒られたのは詳細を話してないからわからないけど「客に従え」とかではないはず
Mostly becaue the expectation is due avoid any confrontation at all costs. But I am glad to see and hear you say that it is not always the case.
It is important to reprimand the rude person, not the one who is being targeted.
i recently found out about Raden, seems if i know her irl we can get along well! I've tons of respect for this lady
Raden is amazing for defending her friend like that, I really respect her
I wouldn't have done that myself especially the younger me so it's amazing knowing about a Japanese person arguing with a customer.
HUGE RESPECT!!!! As an immigrant that's studying in another country (not Japan, in my case it's Spain), this felt personal.
I know how hard it is in Japan to stand up to costumers, and i'm glad she did
It just goes to show that racism is not isolated to one specific race or aimed solely at one specific race either. Racism exists everywhere around the world unfortunately. What's surprising about Raden's story is that it took place in a Japanese restaurant where she was helping out. Typically the Japanese don't speak up when others do something that's embarrassing or offensive. The fact that Raden went against the say nothing attitude of the Japanese culture says a lot about her character as a person. Raden has nothing to regret about standing up for her exchange student friend at the time. It was totally the right thing to do even if it went against both Japanese cultural norms and the restaurant's policy of the customer always being right. In both cases in this situation this specific customer was dead wrong being racist.
Racism: Prejudice based on race
"Racism exists everywhere"
"The Japs think like this"
That's pretty funny, even if you're correct. Weird how you can't talk about everyone's "cultural norms" like that tho.
It's actually slightly different from what westerners think of as "racism".
Plainly put, it's xenophobia.
Racism is hating or fearing someone for being a certain race.
Xenophobia is hating or fearing someone for NOT being a certain race.
They're very similar and there's nothing that says you can't be both (a lot of Americans are both) but the Japanese brand tends toward the latter. They don't care what race you actually are, they care that youre not from Japan.
Japanese people from abroad or that spend a lot of time abroad are subject to it. Coco has said she gets it from people despite being ethnically Japanese.
But that doesn't matter. She didn't grow up in Japan, so she's foreign.
@@kyuven I mean, at the end of the day it's still racism regardless if it's a different variety of it.
@@kyuveni feel that bigotry is another words closer than racism.
@@Voidi-Void oh you're a person with pronouns in the bio, aren't you? Just try not to belive your conspiracies too much, and try not to bang bang your school, ok? 😂
This is the first time I’ve ever heard her talk and I did NOT expect her to sound like this 😂
How i would beg to have a friend like Raden when I was working in a restaurant as a foreigner. Shit was tough
sometimes the cheerful and quiet person is the most scariest one, once they're mad.
She a real one for that.
She's not a fried chicken people, sorry!
Man, Raden is amazing for doing that. I work at a call center and a supervisor, everytime a custumer starts being an a$$hole even though you're trying to be as nice as possible it's extremely frustrating.
Raden's a real one. The coolest vtuber art connoisseur!
_Salute_ o7
Yes it’s always policy to not argue with customers, but it’s on the customers to treat the staff with courtesy.
Bless Raden Chan she’s a good egg
Thank you for being the one to push me towards Raden.
It's been a wonderful time.
Crazy that her manager gave her a dressing down! I wonder what they actually said to Raden? 🤔
...Just goes to show the cultural difference I guess, unless the manager was just like _"Just come straight to me next time"_ or something?
nah what ever comes after my manager wasnt happy - no f them a-hole customers they do not deserve to have the luxury of getting served...
Man, Raden's so friggin' cool.
Oh, I think finally realized why Raden felt so familiar when I first heard her... the way she talks is almost too similar to Marine's.
There are things that are unacceptable for any reason, one of them is racism and xenophobia...
Also, customer service people should definitely not just take what ever "customers" do or say. There are lines after which it's OK to say "f off, don' show your face here ever again".
And this was one of them. The fact that she got into trouble for it is just mind numbing. I'd given her a raise or a bonus the very least.
Finland being not racist?
What is this? Hell on earth?
You want to be swedistan?
Why are racism and xenophobia unacceptable for any reason?
@@bernkbestgirlHow was it acceptable at all in THIS situation??
@@SchwaWasHere I don't know what they were arguing over, and that information would be far more relevant than petty insults said in anger.
Raden being an absolute gigachad, big respect
Oh Was This The Incident That Got Her First White Hair Strands From JK
What a terrible restaurant policy. An employee get harassed and they get in reprehend?
・ROGER
・SHANKS
・ACE
・LUFFY
・RADEN ← NEW!!
The funny thing is that when people attack the people you care about, you may find yourself defending them very quickly and aggressively without even thinking about it, it's not even something you have time to think about, it just happens.
Never apologize for doing the right thing. Even if the restaurant policy was not to argue with customers, racism should never be socially acceptable.
Unless it’s against Muslims, which is technically not racism but it might as well be. Then it’s 100% acceptable.
@@DARKINBLADE. you aren't any better than they were
@@DARKINBLADE.no offense but you're pretty retarded
101 woking in the service industry, even your manager gonna get whoop at times...
I deeply understand Raden here.
Raden is so real for that.
That was nice of Raden. I Respect that, she did it right ✨ cool
I hope that friend be fellow holo fan too right now, have a good day.
Man i freking love this woman
I just love her voice
Cool Raden
i also have been working as a waiter few years ago. the policies "customers are kings" is just BS, some people are just so awful
Big respect for Raden
her face tracking goes crazy
Just pulled out the Majima technique & all will be fine
Holy shit that model is amazing
Awesome Friend Raden
i mean i kinda understand. most people in japan are so stressed with their life they start thinking that people around them just want to mess with them to the point they didn't think of what they said. just because i understand with his circumstances doesn't mean he could do anything he wants.
Based Raiden
Raden just went up in favorite status for me. What a great gal. Sucks she got into trouble for that but not surprising given Japans societal rules.
that's brave of her
Never had that happen fortunately and I’m glad it hasn’t if they know what’s good for them, however if I was in another country it would take a lot of willpower to not sock someone and cause a commotion over someone so low
what a good friend
Mad respect
Imagine insult waitress in italy. You will get smacked
pretty similar in Indonesia, some witnessed customers also will do something, even force them to go home before the restaurant's staff's did.
Raden is my spirit animal.
You did good raden 👍👏👏
She shouldn't have gotten in trouble and makes me sad that she said it was a young folish thing to do.
Clients should be respectful towards staff, if they are not, staff should not have the obligation to deal with them, they can go be rude anywhere else.
The "do not disturb the peace" is very japanese and the "client is always right" very united states typical and they are both bad philosofies regarding these issues in my opinion.
Respect should be mutual and if you are not respectfull you do not deserve to have access to any service.
Based as usual
I wonder if the old man pissed or got scared
そんなときには、お客さんにとして他のお客さんに怒られたほうがいいかも。
And to think she was chewed out and punished for doing the right thing...
Just saying but I can see Raden perfectly as seiyuu from 100nin kanojo ethics sensei lmao
The dude left because he got a 2 for 1 deal of getting to be xenophobic and get a free meal.
Managers getting mad at their staff for doing this is what enables these trash customers to Karen wherever they feel like.
i heard this so often in the japanese workspace where the worker has to endure the most horrendous kind of treatment/words but not allowed to say anything. obviously its japanese workculture but i think thats a major flaw. everyone should try to do the right thing and the right thing to do is to tell that bum to gtfo