Thank you for sharing your journey with your new Airstream. We just sold our 2017 16’ Bambi and are picking up our new 23’ 2022 Flying Cloud in a week. It has been a great experience with the Bambi, but it was time to upsizing and upgrading. Your video with a tour of yours confirmed we made a good decision. All your detailed reviews and comments have been so helpful. Great job and wishing you many more amazing travels with your Airstream.
Apprecite ur video and experience. Just want to let u know about our trip to Jackson Centre, Ohio. We decided to do a camping trip and do our warranty work during it. We just spent two days at Jackson Centre. We had mostly minor issues but wanted to get them fixed before our 1 yr. We had the power stabilizer motors installed (as they were back ordered last yr, due to Covid). Chip on bathroom door frame (replaced), delaminated panel under fridge (replaced), window blind hitting window handle (fixed), shower sweep (replaced and washer, spacers put on bottom and top - hinge side), heater air duct under sink (duct work shortened blowing stronger now), sinking pull facet (adjusted), sink cleaned (white diamond cleaner), upper cupboard molding fixed. Wires hanging loose in cupboards and cabinets fastened also awning box under-bed fastened. A few other minor things. All covered under warranty. No hassles at all. Tech was excellent. In saying all this not everyone had the same experience there that we meet. I was only there two days but found and saw little communication from Managers when problems arose with customers. They for sure need to improve the customer experience, better communication from managers to customers on work performed and any issues that arise, customer waiting area needs a major make over (eg. new carpet, tv’s, complementary beverages, airstream store could be better stocked).
Thank you so much for sharing this experience. I’ve always wondered what it would be like to go to headquarters for service. Sounds like you had a great experience comparatively to others. Thank you so much for sharing!
Wow. Thank you for sharing your experience. I can’t believe all of the issues you have had in just one year! I was going to purchase a Bambi tomorrow but my mind has changed. The quality and workmanship is below average. Thank you.
For the price an Airstream costs, there shouldn't be any problems not addressed fully and professionally. They should have a bumper to bumper warranty coverage. Good video and thanks for doing it.
Love the honesty in the videos so much! My girlfriend and I are looking forward to our delivery date of our Caravel 22FB. We’re purchasing in Canada and hope to have no issues booking in for service if need be. Keep up the great work!
Great video guys, good tips to know for us preparing for pick up. A tip I use for those items that don’t present themselves at time of servicing and this goes for anything, video using your phone when you know it does fail and show them the footage. This has saved me contractor visit costs for fixes I am able to do. Happy travels…
Thank you again. It’s going be 4 to 6 weeks for two sheets of aluminum outside and inside and all the woodwork and I still haven’t driven off the lot Tampa
I just saw on another you tube channel that it’s a good idea to have a certified RV inspector go through the RV even a new RV to point out any problems
That’s a great suggestion actually! I wonder how much that costs. Please post if you know as I am sure others would like to know too. Thanks for sharing!
Thanks for your video. The cost for buying an Airstream is an expensive endeavor. All the issues that you guys brought up where relatively minor but they all add up like for example the cabinet edges. These do standout and basically they become a sore eye item. It is disappointing for the lack of service by Airstream. Their units are in great demand and if we want to buy a new Airstream we have to pay the price. I wonder how other companies compare in warranty work or the quality work that they have for other RV's? Sorry you guys that you guys got poor service or no response. It's disappointing to learn that you have to chase them down to find them and to get them to look and mediate the problem. Thanks for your input. Happy Air streaming!
Yes, these issues are minor in nature. We are lucky compared to other stories we have heard. Airstream is the better of companies when it comes to service and product. We are grateful in the larger scale of things! Thanks for watching!
We just took delivery of a "new" International. We too have cabinet edge/beading bumpy/exposed glue issue. Also, the cabinet alignment was bad on several of the cabinets. I could see where they mounted one of the slides three (3) times trying to get it right (and then gave up). We have an appointment to have this corrected. ***AS should really do better on their final QA inspection and catch these issues.
Great to know about the need to document the problems at delivery. I will be taking delivery of our Flying Cloud 23FB in two to three weeks. Great video!
Airstream makes great trailers. I did have issues with the dealer for warranty repairs with my trailer. I suspect that repair costs are higher after "end of warranty" and they improve profit?. It is a problem for Airstream Corp with the dealers and I hope they will address the long repair wait times, lack of warranty service and very high costs of other repair. New airstreams may be an issue and I do think that looking at well maintained pre-owned trailers will work out better for most purchasers. Yes, document any issues at time of delivery for sure. In fact, don't take delivery until issues are fixed. On the water heater, if it is an Atwood, could be the thermostats. I am from the West coast. Thanks for a great video and information. Take care and travel safe. Dave.
Every cabinet door I’ve seen has the glue showing. It’s due to the way the apply the laminate. Apparently no one has worked in a cabinet shop before. Face laminate goes on after the edge laminate.
We’ve been considering an Airstream but after a few recommendations from friends not buy one and now seeing the lack of support from Airstream we’re going in a different direction.
I completely understand. Overall we are happy and have heard worse stories from other RV companies in terms of service and warranty. But, we agree for the price there should zero problems. Thanks for watching!
I completely understand your decision! We are happy overall with our purchase. We see our issues as very minor compared to other stories we have heard. Best of luck on your future purchase! Thanks for watching!
I’m so glad I came across this review. Now I’m more keen on looking at issues with the Airstream brand. It was at the top of my list but now I’ll re-evaluate my choices. I certainly don’t want to shell out almost $200K and have even minor issues. That’s unacceptable. I’m sorry you guys experienced such poor customer service.
Also bought from Airstream Tampa and pretty satisfied. The “sweep” on our Flying Cloud shower door is the same as yours…flopping around. Had one of AC’s making loud noise and they fixed it. We use our Airstream 2-3 times a month and had relatively few problems. Going in again Thursday for shower door fix and to have new television wall mount installation (want living area tv to swing out like the tv mount in bedroom.). Thanks for your video.
We also have a 2021 23fb Flying Cloud. We were told the same thing about our sink. We did have an issue with out dinette pulling from the wall. They did replace the entire thing. It was only one screw. We also had an issue with one of our fantastic fans (only working on one speed) that they fixed. I have been putting 303 lubricant on all window seals. It makes them very easy to open. I believe it will also work on your fan
I liked ur video, finally someone willing to put the truth out about overpriced Airstreams. For all the money you pay, everything should come with a 5 year warranty minimum imo. You can buy 2-3 campers for the price of one airstream. I’m not shocked when expensive products, have the worse customer service in America.
The 5 rivet service is not an annual requirement, more like 3 to 5 years. I live in greater Tampa and looking for an independent guy to work on the rig.
For the fan, contact the fan manufacture and tell them what is going on. They might have an idea. The cabinet doors look like they were exposed to moisture and swelled.
Thanks, the cabinets have been like that since day 1. And other flying clouds had the same issue. Unless they are all getting mistreated at the factory.
We have had 2 new AS. 2017 International 23D and now a 2019 FC 25 RBT. We have been very lucky with getting units that were put together very well. Couple minor problems with the 2017 and had them fixed at the Mothership. The 2019 FC has been flawless. We have over 300 nights in the 2019. There are some very frustrated folks out there with not such great experience. We would still buy another AS as the SOB's (some other brand) are still inferior to AS. Hope you get it all straightened out. Join the "AirForums" blog. Great info for AS owner.
Glad you had a great experience! Ours hasn’t been too bad, except for a few minor items. We are part of the air stream forums and agree that it’s a great resource for owners. Thanks!
Maybe it's just me, but I've had two campers and never used warranty. I just fixed it myself and I'd hire an Airstream specialty repair shop to fix anything large like front end separation. I trust no dealership to care enough or be trained enough.
Three year limited warranty for trailer, but the appliances and electronics differ. And they don’t cover everything, it’s best to really look at it before taking delivery and documenting everything.
Considering a 25 flying cloud or a Lance 2075 experiencing what you did, would by Airstream again. My concern is that quality isn’t what it use to be Bruce there trying to push units out as fast as they can to reduce the back log or orders. Thoughts?
Hi, yes, we would buy the Airstream again but would just do a better job of documenting issues at delivery and we would call the dealer as soon as any issue arose. We really like our Airstream! Good luck with your decision.
Hi So did you do the 5 star $2399 maintenance? I am wondering if it is worth that expense. We have a Flying Cloud with dual AC so it is approx $250 more. We are booked in for that next month in Tampa 1 week prior to our 1 year "warranty" expiration as I am well aware of the corporate warranty denial department (used to to work in a fortune 500 company that did exactly the same thing). I called ahead and gave them (Tampa) a list of issues and also 2-3 issues that require Jackson Center attention. We are booked with JC for August but that is for frame related problems and not deniable, nor did they attempt to deny us that it was warranty so that seems to be ok. Thanks for any advice. Appreciate it.
Hi, yes we did the $2399 maintenance. Probably could find it lower if we had more time to shop around but we wanted to take advantage of it being at the dealer already.
@@ExactlyErica Thanks for the info; makes me feel better about doing that service. We also have a problem with filoform corrosion on the compartment doors on the upper seams. We have notified them and we will see what they say. 11 months old, not great.
@@ExactlyErica Will do. I took photos and sent them to JC this morning. If you would like to see the filiform photos, let me know how to send them to you. Best of luck and thanks for the channel.
Stainless Steel is rust resistant not rust proof. Cameo Cleaner and Barkeepers Friend are the same, so whichever is easiest to find. The warranties vary depending on the manufacturer ( i.e : Dometic, Moen ,etc) of each item. A lot of people don’t realize this. The trim and other materials can alter due to humidity, excessive dryness, etc. I spent a couple of nights in my unit at the dealership in order to thoroughly check the unit as well as to familiarize myself with the unit and get all of my questions answered.
Just make a math that every time you go out camping with your trailer you can ad a new issue to the fix list and the funny part is that we all love this life style…
It was like that since we took delivery, but we didn’t realize we had to note it so quickly. We thought we had three years of warranty. Thanks for watching!
I truly must be missing something here? I don’t know. Maybe it’s just me? For years, and I do mean years, I have been wanting to spend mucho dinero on an Airstream. Remember, they are recognized as the quintessential travel trailer in the industry. Bar none…and yet compared to other industry segments, they build an absolute inferior product. So here’s my disconnect. You have two folks, honest folks, walking all of us through the most ridiculous problems that they have encountered over just 18 months. 18 MONTHS. On top of that, you have the quintessential travel trailer manufacture trying to avoid warranty commitments at every corner yet in the comment section you have people mentioning that they can’t wait to get there Airstream or that they have just ordered their Airstream. Here’s a newsflash. If you had more people like me that refused to part with their hard earned money until Airstream, and the entire RV industry, stopped ripping us off, perhaps there would be fewer of these RV industry nightmare posts. But nooooooooooo. We as consumers are telling manufactures like Airstream, sure! Build your piece of junk, charge an enormous amount of money for it and we will continue to buy it! Who do you think is getting the last laugh? You can’t spell SUCKER without “U” in it. SMH. They can put a man on the moon but they can’t build a sink that doesn’t rust it just 18 months?! It’s almost as if we are all on video being punked.
Just bought a new 2023 Bambi 19CB in March 2023 after 'researching' for 3 years. All of the research in the world did not prepare me for the nightmare I am living with this horrible p.o.s.. The Airstream 3 year warranty does not cover anything not manufactured by Airstream. The freaking steel axle has a bend. It is not made by Airstream, but by Dexter. Many other exterior & interior issues. I won't drive it with a bent axle. Airstream won't cover or tow. Lemon lawyers won't help unless I've taken it in for service at least 3 times & have been out if service for at least 90 days. I am screwed for over $60k (my retirement).
@@LisaKates I am so sorry to hear about your experience. There was once upon a time where I made in America meant something. Hang in there. One step in front of the other. You will get through this.
I totally agree, but Airstream has a cult following, that continue to give them high praise, while the Rv is literally falling apart around them. Leaking roof, cheap cabinet hardware, front door issues, I could go on and on.
Rust on "stainless steel" = poor quality . The two happiest days of Airstream ownership for me was 1) The day I bought it 2) The day I sold it. And Colonial Airstream was awful.....
Interesting to hear about Colonial Airstream. Airstream of Tampa has been okay thus far, but not amazing either for the price we paid for the Airstream. Thanks for watching!
Wowza….I would not be taking ur airstream to Airstream of Tampa for any work in the future if that is their level customer service. I think that is brutal. We got our current(GT) and first (Sports 2013) airstreams from a dealership in Ontario, Canada. No issues at all getting everything and anything fixed under warranty. And if it wasn’t covered under the warranty and it was clear it shouldn’t of broken or failed they fixed it at their expense. I don’t think many abuse their airstreams and urs is basically brand new. That is ridiculous they didn’t put a new spacer on the tv even if it is still not under warranty. Then they didn’t tell u what to use on the sink to remove the rust 😬 We have the same issue with our sink I am hoping to get a better answer as to why when we go in next month. they must know as u and I have had the same issue so there must be many. The cabinets are clearly a missed quality control item in manufacturing. I would of been speaking to a manager. In our 2021 GT 23 Twin, some of the corners on the upper cabinets trim are poorly attached. Not an easy fix. Again should of been caught at the factor but the dealership say they will fix it. Ridiculous they said u should of recorded it at pick up. Id be again speaking to a manager and asking how he/she thinks u caused that to the cabinet doors 🤷♀️ Shame on them. Its actually insulted that is implied that u did something to cause that. I have to ask what is Tampa charging for its annual service? We rarely ever had to take the sport 22 in ….. ull have to let us know what they do for this annual service? Sounds like over kill to me🤷♀️
Agree. Level of service for a luxury priced item is lacking. The annual service at Tampa is $2399. I will post an update if Airstream addresses the issues.
Are these Airstream repair facilities understaffed? 2 months minimum lead time seems pretty bad. Also, customer service seems really, really bad. When you have to repeatedly call without a call back, that tells me utterly poor service.
It’s hit or miss from our experience. Airstream of Fort Myers never called us back , while the Tampa store did. The lead time varies on what the issue is and what parts are needed. But I agree, for the price, the experience should be a lot more customer friendly and the warranty should be bumper to bumper . I’ve had better experiences at my Ford dealer.
used to be a two warranty for everything and then changed to 3 years, which sounded good but the 3 year basically covers everything that does not break. I just picked up my 4th airstream in 5 years and I think the 2023 models may be the worst ever manufactured.
Interesting to hear about the warranty changes throughout the years. Hopefully Airstream is watching these videos and can adjust down the road. Thanks for watching!
It seemed excessive because we rarely use the kitchen sink and it was rusty after a few weeks. The bathroom sink gets used all the time and shows no rust. Looks like we’ll just clean it off when it happens again.
Yes cheap China stainless steel , ask any Residential Kitchen sink manufacturer when they bought cheap Chinese stainless grade what they had although they wont admit it
Also check out The Wanderlocal RUclips channel. They have a recent video of mods for your airstream. I ended up buying them all. My airstream is only 9 months old but my ac drain line was already clogged
We did check out that video, it had good content. We will look into the products they showed. Our dealer performed the AC service as part of the annual service, but I will double check that the drain line is clear. Did you use the cable method?
You don't sell a premium product at a premium price and then nickle and dime the warranty. My takeaway? Don't buy a new Airstream. They've been making these for almost 90 years, they charge the highest prices (which should mean quality above all else) and they still have these problems? and they leave it in the customer's lap? Inexcusable.
The cabinet issue should be a major one for Airstream, because it shows plain and simple very sloppy work at their facilities. Airstream makes all their cabinets, i.e. there is no third party involved. Your cabinet corners are not even cut straight. At the Airstream premium an absolut no no no! This alone indicates pure quality control and work ethics. It makes customers wonder, what else did get done without the necessary care. Maybe, we should be looking at the competition. At Airstream's premiums this issue simply must not appear.
In short “AirStream” screwed you guys. Stainless steel contain Nickel. Therefore true stainless steel will not rust. You got screwed on the sink delivered as stainless when it truly wasn’t. Cabinets appear to be something that would come in a doll house. Lessened learned. Sorry
Ha! Totally agree with you, although my husband may love the Airstream more. The problem with hotels is that they continue to rise in price and can be very expensive if you go as often as we do. Buy, yes, I hear you! 😂❤
Thank you again. It’s going be 4 to 6 weeks for two sheets of aluminum outside and inside and all the woodwork and I still haven’t driven off the lot Tampa
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
Glad you were able to identify the problem to get it addressed quickly. Hopefully AS can fix this for you. Thanks for sharing!
Thank you for sharing your journey with your new Airstream. We just sold our 2017 16’ Bambi and are picking up our new 23’ 2022 Flying Cloud in a week. It has been a great experience with the Bambi, but it was time to upsizing and upgrading. Your video with a tour of yours confirmed we made a good decision. All your detailed reviews and comments have been so helpful. Great job and wishing you many more amazing travels with your Airstream.
Thank you for your comment. We are happy with the 23’. Congrats on your new Airstream!
Apprecite ur video and experience. Just want to let u know about our trip to Jackson Centre, Ohio. We decided to do a camping trip and do our warranty work during it. We just spent two days at Jackson Centre. We had mostly minor issues but wanted to get them fixed before our 1 yr. We had the power stabilizer motors installed (as they were back ordered last yr, due to Covid). Chip on bathroom door frame (replaced), delaminated panel under fridge (replaced), window blind hitting window handle (fixed), shower sweep (replaced and washer, spacers put on bottom and top - hinge side), heater air duct under sink (duct work shortened blowing stronger now), sinking pull facet (adjusted), sink cleaned (white diamond cleaner), upper cupboard molding fixed. Wires hanging loose in cupboards and cabinets fastened also awning box under-bed fastened. A few other minor things. All covered under warranty. No hassles at all. Tech was excellent. In saying all this not everyone had the same experience there that we meet. I was only there two days but found and saw little communication from Managers when problems arose with customers. They for sure need to improve the customer experience, better communication from managers to customers on work performed and any issues that arise, customer waiting area needs a major make over (eg. new carpet, tv’s, complementary beverages, airstream store could be better stocked).
Thank you so much for sharing this experience. I’ve always wondered what it would be like to go to headquarters for service. Sounds like you had a great experience comparatively to others. Thank you so much for sharing!
Wow. Thank you for sharing your experience. I can’t believe all of the issues you have had in just one year! I was going to purchase a Bambi tomorrow but my mind has changed. The quality and workmanship is below average. Thank you.
Glad it was helpful. We were just caught off guard because this is our first travel trailer and we had higher expectations for a luxury product.
For the price an Airstream costs, there shouldn't be any problems not addressed fully and professionally. They should have a bumper to bumper warranty coverage.
Good video and thanks for doing it.
Fully agree. It is a luxury purchase and the warranty experience didn’t match that. Thanks for watching!
Love the honesty in the videos so much! My girlfriend and I are looking forward to our delivery date of our Caravel 22FB. We’re purchasing in Canada and hope to have no issues booking in for service if need be.
Keep up the great work!
Thank you so much for watching! We hope you are subscribed! :) Congrats on your new Caravel 22FB. That model is one of our favorites!
DON'T DO IT
@@LisaKates Whatchu talkin 'bout willis? We love our camper.
Great video guys, good tips to know for us preparing for pick up. A tip I use for those items that don’t present themselves at time of servicing and this goes for anything, video using your phone when you know it does fail and show them the footage. This has saved me contractor visit costs for fixes I am able to do. Happy travels…
Yes, good advice. We are about to do that for the cabinets in the Airstream.
Thank you again. It’s going be 4 to 6 weeks for two sheets of aluminum outside and inside and all the woodwork and I still haven’t driven off the lot Tampa
I just saw on another you tube channel that it’s a good idea to have a certified RV inspector go through the RV even a new RV to point out any problems
That’s a great suggestion actually! I wonder how much that costs. Please post if you know as I am sure others would like to know too. Thanks for sharing!
Thanks for your video. The cost for buying an Airstream is an expensive endeavor. All the issues that you guys brought up where relatively minor but they all add up like for example the cabinet edges. These do standout and basically they become a sore eye item. It is disappointing for the lack of service by Airstream. Their units are in great demand and if we want to buy a new Airstream we have to pay the price. I wonder how other companies compare in warranty work or the quality work that they have for other RV's? Sorry you guys that you guys got poor service or no response. It's disappointing to learn that you have to chase them down to find them and to get them to look and mediate the problem. Thanks for your input. Happy Air streaming!
Yes, these issues are minor in nature. We are lucky compared to other stories we have heard. Airstream is the better of companies when it comes to service and product. We are grateful in the larger scale of things! Thanks for watching!
We just took delivery of a "new" International. We too have cabinet edge/beading bumpy/exposed glue issue. Also, the cabinet alignment was bad on several of the cabinets. I could see where they mounted one of the slides three (3) times trying to get it right (and then gave up). We have an appointment to have this corrected. ***AS should really do better on their final QA inspection and catch these issues.
Great to know about the need to document the problems at delivery. I will be taking delivery of our Flying Cloud 23FB in two to three weeks. Great video!
Congrats on your Airstream! Take your time at delivery and thanks for watching.
That's great that they found a specific issue with the gasket on the door to give you confidence that the leak was fixed.
Yes, but we will keep a close eye on it. Thanks for pointing it out as one of the main issues to address.
Airstream makes great trailers. I did have issues with the dealer for warranty repairs with my trailer. I suspect that repair costs are higher after "end of warranty" and they improve profit?. It is a problem for Airstream Corp with the dealers and I hope they will address the long repair wait times, lack of warranty service and very high costs of other repair. New airstreams may be an issue and I do think that looking at well maintained pre-owned trailers will work out better for most purchasers. Yes, document any issues at time of delivery for sure. In fact, don't take delivery until issues are fixed. On the water heater, if it is an Atwood, could be the thermostats. I am from the West coast. Thanks for a great video and information. Take care and travel safe. Dave.
Thanks for the comment. Agree to document everything on delivery . Appreciate the thermostat suggesting, could be that.
Every cabinet door I’ve seen has the glue showing. It’s due to the way the apply the laminate. Apparently no one has worked in a cabinet shop before. Face laminate goes on after the edge laminate.
It looks a little exaggerated in our cabinets. I compared it to other ones at the dealer and some are worse than others.
We’ve been considering an Airstream but after a few recommendations from friends not buy one and now seeing the lack of support from Airstream we’re going in a different direction.
I completely understand. Overall we are happy and have heard worse stories from other RV companies in terms of service and warranty. But, we agree for the price there should zero problems. Thanks for watching!
I completely understand your decision! We are happy overall with our purchase. We see our issues as very minor compared to other stories we have heard. Best of luck on your future purchase! Thanks for watching!
I’m so glad I came across this review. Now I’m more keen on looking at issues with the Airstream brand. It was at the top of my list but now I’ll re-evaluate my choices. I certainly don’t want to shell out almost $200K and have even minor issues. That’s unacceptable. I’m sorry you guys experienced such poor customer service.
Also bought from Airstream Tampa and pretty satisfied. The “sweep” on our Flying Cloud shower door is the same as yours…flopping around. Had one of AC’s making loud noise and they fixed it. We use our Airstream 2-3 times a month and had relatively few problems. Going in again Thursday for shower door fix and to have new television wall mount installation (want living area tv to swing out like the tv mount in bedroom.). Thanks for your video.
Glad to hear you had good experiences at Tampa. Thanks for watching.
Thank you we got a Rv Inspector. Before buying. Wow, glad we did.
Yes, that is interesting. I didn’t realize that one could do this. This is great information for future RV buyers. Thanks for sharing!
We also have a 2021 23fb Flying Cloud. We were told the same thing about our sink. We did have an issue with out dinette pulling from the wall. They did replace the entire thing. It was only one screw. We also had an issue with one of our fantastic fans (only working on one speed) that they fixed. I have been putting 303 lubricant on all window seals. It makes them very easy to open. I believe it will also work on your fan
Hi. We are glad Airstream addressed your issues. Thanks for the recommendation, we will try the 303 lubricant.
Always text the service advisor with the issue(s) as soon as you discover them. This locks in the date it happened minimizing quibbles over warranty.
Thanks, this is a great suggestion!!
I liked ur video, finally someone willing to put the truth out about overpriced Airstreams. For all the money you pay, everything should come with a 5 year warranty minimum imo. You can buy 2-3 campers for the price of one airstream. I’m not shocked when expensive products, have the worse customer service in America.
hi, thanks for the comment. We are overall happy with our Airstream, but hope our videos help out future owners on their research.
Different types of Stainless rusts.
Great information. Thank you.
Glad it was helpful!
The 5 rivet service is not an annual requirement, more like 3 to 5 years. I live in greater Tampa and looking for an independent guy to work on the rig.
Good to know about the 5 rivet service. Thanks so much!
For the fan, contact the fan manufacture and tell them what is going on. They might have an idea. The cabinet doors look like they were exposed to moisture and swelled.
Thanks, the cabinets have been like that since day 1. And other flying clouds had the same issue. Unless they are all getting mistreated at the factory.
We have had 2 new AS. 2017 International 23D and now a 2019 FC 25 RBT. We have been very lucky with getting units that were put together very well. Couple minor problems with the 2017 and had them fixed at the Mothership. The 2019 FC has been flawless. We have over 300 nights in the 2019. There are some very frustrated folks out there with not such great experience. We would still buy another AS as the SOB's (some other brand) are still inferior to AS. Hope you get it all straightened out. Join the "AirForums" blog. Great info for AS owner.
Glad you had a great experience! Ours hasn’t been too bad, except for a few minor items. We are part of the air stream forums and agree that it’s a great resource for owners. Thanks!
Maybe it's just me, but I've had two campers and never used warranty. I just fixed it myself and I'd hire an Airstream specialty repair shop to fix anything large like front end separation. I trust no dealership to care enough or be trained enough.
Thanks for the comment. It was a good learning experience for us and we hope others benefit from our experience.
Great video and tips.
Thank you so much for watching!!
What is the basic warranty?
Three year limited warranty for trailer, but the appliances and electronics differ. And they don’t cover everything, it’s best to really look at it before taking delivery and documenting everything.
Considering a 25 flying cloud or a Lance 2075 experiencing what you did, would by Airstream again. My concern is that quality isn’t what it use to be Bruce there trying to push units out as fast as they can to reduce the back log or orders. Thoughts?
Hi, yes, we would buy the Airstream again but would just do a better job of documenting issues at delivery and we would call the dealer as soon as any issue arose. We really like our Airstream! Good luck with your decision.
Some water is rusty, but a water fill filter should help with that.
Thank you for the suggestion! I appreciate it!
@@ExactlyErica we like your trailer a lot. We plan on getting one soon.
@@aaronchandler2380 you will love it!
Excellent video
Thank you very much!
Hi
So did you do the 5 star $2399 maintenance? I am wondering if it is worth that expense. We have a Flying Cloud with dual AC so it is approx $250 more. We are booked in for that next month in Tampa 1 week prior to our 1 year "warranty" expiration as I am well aware of the corporate warranty denial department (used to to work in a fortune 500 company that did exactly the same thing). I called ahead and gave them (Tampa) a list of issues and also 2-3 issues that require Jackson Center attention. We are booked with JC for August but that is for frame related problems and not deniable, nor did they attempt to deny us that it was warranty so that seems to be ok. Thanks for any advice. Appreciate it.
Hi, yes we did the $2399 maintenance. Probably could find it lower if we had more time to shop around but we wanted to take advantage of it being at the dealer already.
@@ExactlyErica Thanks for the info; makes me feel better about doing that service. We also have a problem with filoform corrosion on the compartment doors on the upper seams. We have notified them and we will see what they say. 11 months old, not great.
@@neilmacmillan3257 keep us posted on what Airstream says. We are curious!
@@ExactlyErica Will do. I took photos and sent them to JC this morning. If you would like to see the filiform photos, let me know how to send them to you. Best of luck and thanks for the channel.
@@neilmacmillan3257 share photos through Instagram @everythingexactlyerica
Looking at getting one in June your guys are awesome. I’m sure we are Close by. How can we contact you? Just a little worried about our new purchase.
Thank you so much for the nice comment. Contact via Instagram @everythingexactlyerica
3 in 1 oil works great too!
Thanks for the suggestion!
Stainless Steel is rust resistant not rust proof. Cameo Cleaner and Barkeepers Friend are the same, so whichever is easiest to find. The warranties vary depending on the manufacturer ( i.e : Dometic, Moen ,etc) of each item. A lot of people don’t realize this. The trim and other materials can alter due to humidity, excessive dryness, etc. I spent a couple of nights in my unit at the dealership in order to thoroughly check the unit as well as to familiarize myself with the unit and get all of my questions answered.
This is great information. We appreciate you sharing!!
It seems to me that customer service has gone down everywhere, not just Airstream.
Yes, totally agree with you! Thank you for watching!
Just make a math that every time you go out camping with your trailer you can ad a new issue to the fix list and the funny part is that we all love this life style…
Very true! ❤
The cabinets look like moisture problems
It was like that since we took delivery, but we didn’t realize we had to note it so quickly. We thought we had three years of warranty. Thanks for watching!
I truly must be missing something here? I don’t know. Maybe it’s just me? For years, and I do mean years, I have been wanting to spend mucho dinero on an Airstream. Remember, they are recognized as the quintessential travel trailer in the industry. Bar none…and yet compared to other industry segments, they build an absolute inferior product. So here’s my disconnect. You have two folks, honest folks, walking all of us through the most ridiculous problems that they have encountered over just 18 months. 18 MONTHS. On top of that, you have the quintessential travel trailer manufacture trying to avoid warranty commitments at every corner yet in the comment section you have people mentioning that they can’t wait to get there Airstream or that they have just ordered their Airstream. Here’s a newsflash. If you had more people like me that refused to part with their hard earned money until Airstream, and the entire RV industry, stopped ripping us off, perhaps there would be fewer of these RV industry nightmare posts. But nooooooooooo. We as consumers are telling manufactures like Airstream, sure! Build your piece of junk, charge an enormous amount of money for it and we will continue to buy it! Who do you think is getting the last laugh? You can’t spell SUCKER without “U” in it. SMH. They can put a man on the moon but they can’t build a sink that doesn’t rust it just 18 months?! It’s almost as if we are all on video being punked.
Thanks for the comment. This was our experience and as new to RVs we did find the level of service didn’t match the sale price.
Just bought a new 2023 Bambi 19CB in March 2023 after 'researching' for 3 years. All of the research in the world did not prepare me for the nightmare I am living with this horrible p.o.s.. The Airstream 3 year warranty does not cover anything not manufactured by Airstream. The freaking steel axle has a bend. It is not made by Airstream, but by Dexter. Many other exterior & interior issues. I won't drive it with a bent axle. Airstream won't cover or tow. Lemon lawyers won't help unless I've taken it in for service at least 3 times & have been out if service for at least 90 days. I am screwed for over $60k (my retirement).
@@LisaKates I am so sorry to hear about your experience. There was once upon a time where I made in America meant something. Hang in there. One step in front of the other. You will get through this.
I totally agree, but Airstream has a cult following, that continue to give them high praise, while the Rv is literally falling apart around them. Leaking roof, cheap cabinet hardware, front door issues, I could go on and on.
@@jgyrwa …amen, brother!
Rust on "stainless steel" = poor quality . The two happiest days of Airstream ownership for me was 1) The day I bought it 2) The day I sold it. And Colonial Airstream was awful.....
Interesting to hear about Colonial Airstream. Airstream of Tampa has been okay thus far, but not amazing either for the price we paid for the Airstream. Thanks for watching!
Wowza….I would not be taking ur airstream to Airstream of Tampa for any work in the future if that is their level customer service. I think that is brutal. We got our current(GT) and first (Sports 2013) airstreams from a dealership in Ontario, Canada. No issues at all getting everything and anything fixed under warranty. And if it wasn’t covered under the warranty and it was clear it shouldn’t of broken or failed they fixed it at their expense. I don’t think many abuse their airstreams and urs is basically brand new. That is ridiculous they didn’t put a new spacer on the tv even if it is still not under warranty. Then they didn’t tell u what to use on the sink to remove the rust 😬 We have the same issue with our sink I am hoping to get a better answer as to why when we go in next month. they must know as u and I have had the same issue so there must be many. The cabinets are clearly a missed quality control item in manufacturing. I would of been speaking to a manager. In our 2021 GT 23 Twin, some of the corners on the upper cabinets trim are poorly attached. Not an easy fix. Again should of been caught at the factor but the dealership say they will fix it. Ridiculous they said u should of recorded it at pick up. Id be again speaking to a manager and asking how he/she thinks u caused that to the cabinet doors 🤷♀️ Shame on them. Its actually insulted that is implied that u did something to cause that. I have to ask what is Tampa charging for its annual service? We rarely ever had to take the sport 22 in ….. ull have to let us know what they do for this annual service? Sounds like over kill to me🤷♀️
Agree. Level of service for a luxury priced item is lacking. The annual service at Tampa is $2399. I will post an update if Airstream addresses the issues.
Sorry it took so long for me to watch your video 7 months ago the lubricant that I recommend will be simple green
Thank you!
Are these Airstream repair facilities understaffed? 2 months minimum lead time seems pretty bad. Also, customer service seems really, really bad. When you have to repeatedly call without a call back, that tells me utterly poor service.
It’s hit or miss from our experience. Airstream of Fort Myers never called us back , while the Tampa store did. The lead time varies on what the issue is and what parts are needed. But I agree, for the price, the experience should be a lot more customer friendly and the warranty should be bumper to bumper . I’ve had better experiences at my Ford dealer.
probably all flooded out now.
We actually need to check on our Airstream after Hurricane Ian came through FL. We had a lot of rain. Hopefully the door did not have much leaking. 🤞
used to be a two warranty for everything and then changed to 3 years, which sounded good but the 3 year basically covers everything that does not break. I just picked up my 4th airstream in 5 years and I think the 2023 models may be the worst ever manufactured.
Lovely…I pick up my pottery barn 2023 this Friday. I bought a 2022 but with delays in production, it is now a 2023.😬
Interesting to hear about the warranty changes throughout the years. Hopefully Airstream is watching these videos and can adjust down the road. Thanks for watching!
@@jeffwallentine6466 Hopefully you have taken delivery by now of your Airstream and are able to enjoy it!
Stainless will rust.
It seemed excessive because we rarely use the kitchen sink and it was rusty after a few weeks. The bathroom sink gets used all the time and shows no rust. Looks like we’ll just clean it off when it happens again.
Yes cheap China stainless steel , ask any Residential Kitchen sink manufacturer when they bought cheap Chinese stainless grade what they had although they wont admit it
Thank you for putting AS on blast. These rigs are such poor quality. Absolutely disgusting how they treat their loyal customers.
Appreciate you watching!
Also check out The Wanderlocal RUclips channel. They have a recent video of mods for your airstream. I ended up buying them all. My airstream is only 9 months old but my ac drain line was already clogged
We did check out that video, it had good content. We will look into the products they showed. Our dealer performed the AC service as part of the annual service, but I will double check that the drain line is clear. Did you use the cable method?
@@ExactlyErica yes. I used the cable. Very easy
You don't sell a premium product at a premium price and then nickle and dime the warranty. My takeaway? Don't buy a new Airstream. They've been making these for almost 90 years, they charge the highest prices (which should mean quality above all else) and they still have these problems? and they leave it in the customer's lap? Inexcusable.
Totally agree with you! For the price there should be no issues. Thanks for watching!
Airstream seems like the name is carrying it and not the quality
Good point!
Welcome to RV ownership!
Thanks! It's fun when you have the right expectations.
great info appreciate all the lessons
Thanks for watching!!
The cabinet issue should be a major one for Airstream, because it shows plain and simple very sloppy work at their facilities. Airstream makes all their cabinets, i.e. there is no third party involved. Your cabinet corners are not even cut straight. At the Airstream premium an absolut no no no! This alone indicates pure quality control and work ethics. It makes customers wonder, what else did get done without the necessary care. Maybe, we should be looking at the competition. At Airstream's premiums this issue simply must not appear.
Agree with you 100%!
You’re better off going to the factory service in Ohio. Skip the dealer.
Yea, that would be better. It's just a very long drive from Florida. We just had to lower our expectations when it came to warranty.
You could have bought a thirty thousand dollar Rockwood and gotten the same disrespect !
Yes, Airstream’s after purchase experience is not what the price warrants. Thanks for watching!
Airstream Quality and warranty is garbage. I had a ton of issues with my new 2016 Classic that I fixed all myself.
Sorry to hear that! But, yes, we too expected better warranty service and quality given the price.
I suggest buying a rivet gun and stainless steel rivets at Home Depot. You need to learn how to repair them yourself.
Thanks for the advice!
In short “AirStream” screwed you guys. Stainless steel contain Nickel. Therefore true stainless steel will not rust. You got screwed on the sink delivered as stainless when it truly wasn’t. Cabinets appear to be something that would come in a doll house. Lessened learned. Sorry
Yes, agreed. The interior materials are inferior. Thanks for watching!
303 - join air Gear
Thanks. Looks like a helpful site.
Too much grief. I stay in a hotel. No fussing.
Ha! Totally agree with you, although my husband may love the Airstream more. The problem with hotels is that they continue to rise in price and can be very expensive if you go as often as we do. Buy, yes, I hear you! 😂❤
WD40
Thank you for the suggestion! We do use this currently and it works great.
Thank you again. It’s going be 4 to 6 weeks for two sheets of aluminum outside and inside and all the woodwork and I still haven’t driven off the lot Tampa
Sending you good vibes that you take delivery soon!
Hopefully tomorrow picking her up. But it took me to walk in there and ask. I’ll keep it Disney…….