It sucks dealing with difficult customers cuz sometimes you can’t tell if they have a legit problem or if they’re trying to get one over on you. Love your positive attitude!
There are scammers out there. The customer should have contacted immediately if there was an issue. She was looking for a refund. 🙄. You're kind and care about your customer service. You're a good shop owner, never question that.
I always like to think when you go the extra mile you will have a repeat customer. I cringe when I see others sellers say well it’s not my fault, there’s a size chart posted 🙄. A successful business will always have to account for some losses. Can’t wait to see your first party setup ❤️
You were born to be an entrepreneur your hustle is strong and the fact that you don’t take anything personal is so professional. Honestly it what helps to push forward and separates you from most business owners. The goal is to make sure the customer leaves happy and you display it time and time again. I’ve been MIA for a long time I like what is the new set up did you move? Looks like imma binge watch your videos. I can’t wait to see more videos on your decorations.
You have evolved from workout type videos to embroidery, tutus to party planning! You continue to do push through chaos and negativity with a positive attitude regardless of the situation. Keep it up!!
Your doing a great job and doing your best. Don’t let anyone get to you, and remember to take time off for yourself. If your not well rested then you won’t do your best work.
You are an amazing person. Don't let upset customers get you down. They should know the sizing of a child before they order. That's on them. Lots of love from Iowa..
You are amazing how you went above and beyond to help your customer. I pray that person notice how generous you are by doing that. I'm so excited for your new adventure in the party planning business. I speak it into existence that you will do amazing things with that business.
Thats was awesome of you to another shirt. I know the feeling, make u feel broken when u know your work is beautiful, but like u said it’s not u it’s them!
you are so kind!!! I love that you extended her grace - we all need to do that more - I’m taking notes on your customer service because I struggle at times!! On a side note it is almost 100% grandmothers that have the hardest time with sizing - but on the flip side they usually leave the greatest reviews!!
You are an amazing and caring person. You did a lot for the customer was angry with you. It was her fault for not giving you the right size of her child. So stay positive 😌. Love you and your family and have a wonderful day or evening ❤ 💕 💙
How wonderful that your approach to managing your customer was not just focused on your shop but her overall view of Etsy, which of course helps all Etsy Sellers! This is great customer service and I have no doubt you made her day! Congratulations on all of your new goodies for your business. I love the carts, but also the back drops. Wishing you lots of success!
Oh Cyndi you have such a good heart. I agree with you how we’re you to know but they had to blame someone so… but you handled it so well. You are an amazing person going above and beyond! Love all your new decor you guys are doing awesome
You’re growing so fast. It’s Amazing to watch how you and family are grow into your new business. No doubt you will be busy with all the items you offer. One stop shop for sure. Congratulations Cindi.
That’s insane!! Most of us who have had babies know that babies are “different”… My oldest boy wore smaller sizes but my other son was a size up, but never the size according to their age…🙄🙄🙄 please ppl!!! Keep up the good work!!! 👏🏽👏🏽👏🏽💕💕
I just love your positive attitude and generous heart. I hope this kindness circles right back to you and you are blessed abundantly, Cyndi! Question: Do your magnetic hoops leave hoop burn?
Great video... that is disappointing about that buyer, I let the buyer decide on the sizing and do not question it as my listing all have very detailed sizing and measurements on each item I carry and I add a disclaimer that no refunds or exchanges are made due to something not fitting. I would gladly remake if I made a mistake in the design but not due to sizing. You deff provided above and beyond customer service by offering not just 1 free bodysuit but 2 bodysuits.... wow. I hope you receive a positive review. I can so relate about working long hours. I work full time too, after that try to spend an hour with my little one and then make dinner, clean a little and when they go to bed, get back into my office to work some on my side business. It's insane! Your music during the working was great... wish I could work that quickly (super speed) on everything... I am in love with the sweet cart... so adorable. Great job on all you do. You are a work horse and beast at your business. 🤠👍
It's amazing and very inspiring to see how your buisness is growing. You have a little bit of everything, the perfect one stop shop. Not only for your customers but for you too so you don't get bored of doing the same 1 thing repeatedly. Best of luck ♡
Yeah at Halloween time i had a few upset customers because i over extended myself. Some gave lovely words of encouragement til this day i am still giving out coupon codes for those words of encouragement. And some of them were just so hateful that i really wouldn't want them as repeat customers. But being the bigger person always the best options.
You're doing great! I love your sweet carts. Armando you did great repairing those items, I wouldn't have known if Cyndi hadn't mentioned it. So happy for you. Continued blessings 💜
I was so excited when I saw you posted another video. You are an awesome person going the extra mile to please the customer. I get so motivated watching your videos. Please make sure you get some rest don’t burn yourself out. Love the new party carts.
Hi Cyndi!! I feel your pain with sizes!! I have an Etsy shop also, and I make this beanie. I am always explaining what a beanie is. It is not a hat; it's a beanie. I always explain EXACTLY how to measure your head, start at your brow, go across to the top of your ears, and around to the back. I have to ask all kinds of crazy questions about hair. My messages are so long, and just this past Sunday, I spent 2 1/2 hours messaging back and forth, ugh. She wanted different yarn, different lengths. UGH... 2 1/2 hours. She did buy the beanie, but I had to go shopping first to make sure I could one get the color she wanted and the thickness. UGH.. With me doing a special order, of course, she will NOT be able to return it. THAT is actual the first line in the description. Thinking about what you do (this would be a pain), and I'm not sure if you do this already but have the length and width of each shirt. Do you know how you can give the option to personalize the item? Of course you do, and I make it mandatory. In my personalization, I say I will not return an item if the size is wrong; please measure and make sure. If you are not sure, please message me. LET'S TALK FIRST. My fault, and that's why I have 2 1/2 hour message time. We make sure, and my goal just like your goal is that we want them to LOVE what they buy. So, to get past the personalization, they have to say either okay or yes. You can make where it will only accept 3 characters. I'm so sorry if I told this, and you already knew it. I just love watching you both and want to help. I have had a few people, be really angry about the size and I have had to redo the beanie. I pay shipping, so if they want to change sizes, ship it back, they pay, and I will send a new size. My beanies are right $100 and plus, so NOITHING FOR FREE. I don't tell people I will do this; my policy does say no returns also. Sorry, I'm rambling. I apologize. Can you put in measurements on the shirts? The tutu, which are ADORABLE!! I have grown sons, and I'm old. (58). Can you do measurements, from like the pelvis to the knee? Would this help? You're just so sweet and work hard. We all do!! Anyway please I hope this helps, if I can help, I will. Good luck!!! Sorry for rambling...
It’s unfortunate that it happened, but because you really took the time to try and fully understand, that along will go a long way Can’t wait to see all that you have in store
I don't know how you do it, I can't function at all on little sleep. Hopefully you guys can take a break and have a vacation soon. You've been so busy lately with the move and the businesses on top of everyday life. That's crazy!! But you're doing great and it's awesome to watch so thank you for sharing
It sounds like your Etsy customer was just taking out her frustration out on you - you got the brunt of it all...what's that saying 'the straw that broke the camel's back?'. Sometimes, it's just something so small that 'tips' them over the edge. I can see it from both yours and Armondo's viewpoints. It's your business and you have to do whatever you feel happy with. My grandchild is 22 months old and wears 6 - 9 months clothes....tiny 💕! Sizing is so tricky at times when a toddler isn't the 'average' size for their age group. You're doing the VERY best that you can 😘. The sweet cart looks great, well done on fixing it up. Stay safe x
OMG girl, you do so much. I can't believe you did 3 bodysuits. I love the sweetcart, like always Armando to the rescue lol. I do not know how you guys do so much throught the day without much sleep. Keep up the awesome work. 💕
You are soooo nice to do that for her!!! She just took it out on you ughhhh that makes me upset. I had that done once to me the lady order a 2t and she said it was to small, but every child is different the parents should know there size.. sorry this happen girl! You keep being amazing! 💕
So happy to see another video. Sorry your items came in damaged. Hopefully the vendor will reimburse you some. The deco looks so cool. I'm so excited for you guys!!
I am like you girl. I always refund them. I want them to be happy. With sizing, I think it's exactly what you said, they baby is a certain size in "Carters" or Walmart clothes and thats what they order. When you are making things with Seamstress measurements, they are truer. I have cried from some of these horrible messages or reviews as well. You just can't please everyone, but we sure do try. Keep up the great hustle.
There will always be someon who is not happy, but for sure YOU KNOW it's not your fault. You go far and beyond to help anyone, especially your customers. Overall you have more positive and 5 star reviews than negative, so remember that, and always remember you can't make everyone happy, but that's ok :) because you know you have done your best. You getting so much party stuff wow, can't wait to see a party set up that you and your hubby do. So much exciting news things to come :) So happy for you girl
There is no way to really know what is going on in the customer's life and when they are ordering and choosing sizes. It could be someone just trying to take advantage. Or they made a mistake in ordering and don't want to say. Or there is a mistake on your end. Good customer service over time is great, because you build that customer base that comes back. That's the hope and retaining those customers is less expensive than getting new ones (especially if you ever move off etsy). Keep up the good work!! Might want to look into putting those "losses" on your taxes if it is something that is a write off. No tax expert and I haven't looked into it just a thought that popped into my head. Sounds like Armando could have built the champagne wall for you..good saves Mr.Moncada!!
As a driver for a medical transportation company, I had to transport a lady with a child who appears to be an infant but was 7 yrs old so I can understand the size confusion.
I love and watch all your videos. I may not interact because I watch it on my TV so I am not able to like and write comments. But I have watched every single one
Yes thats is very difficult to deal with because not knowing the size or the customer makes it difficult, I always go the extra mile and make the customer Happy!!! Am sure she just had a bad day, thats the nature of the online business, The Great news is GOD will grant you more you lost nothing because he will triple what you lost for your Kindness. God Bless
You get further with kindness in my opinion. I ordered off Etsy and only received half my order. Instead of freaking at her I asked if my order was coming in 2 separate packages. It wasn’t she just was swamped and made a mistake. When she mailed the fix (plus extras as a sorry) she messed up my address. She apologized and resent it again. All said and done my order was just over 2 weeks late. Her service was great, she fixed the issue plus extras and it was on Black Friday plus Christmas rush. Her service was also good twice before. People are human and they make mistakes, a little kindness goes a long way. I got my order to late to use it to make items for a market but oh well, not the end of the world, I can use the red and white for Valentines Day items instead of Christmas. 🤷🏻♀️ End of the day it is not worth ruining her day or mine over the situation. That is frustrating that you have to rebuild items you purchased but it is good he has the skills to do so!
I had a one customer that ordered size 2T but the personalization was for 6 years old girl. I reached out to make sure if she ordered correct size. The lady responded that her daughter was born without arms and legs and the size is right ☹️ I just didn’t know what to answer, so yes there are reasons for ppl ordering smaller shirts.
I have seen messages on Etsy that state these are the sizes and measurements, shop is not responsible for incorrect size ordering. I agree with your husband it’s great you tried to make her happy but now your out time and money. There are just some people you can not make happy.
Re do for free what! How about you put the width measurements and length of tops etc in description, suggest they check with babies current top for fit before ordering. I think you aren't at fault and should only offer a remake at cost price so matrials and postage and that's generous.
The same thing happened to me! A lady purchased a bar of soap, and list all ingredients, and proceeded to tell me, she is allergic to olive oil! How in the bleep bleep bleep was I supposed to know she is allergic to olive oil! Oh I can't with some folks!
Perhaps it would help clarify sizing if you actually put the measurements of the apparel on the selection alongside the age sizing. In sewing, we always go by measurements rather than the standardized sizing put out by the company because it can be so broad.
Your husband sounds like my husband…they don’t understand the pressure we personally feel when a customer is not happy with our work…and the bad review that we feel may be looming over our heads 🤷🏽♀️!
Your complaints is one of the reasons I switched niches and stopped selling apparel. All brands, the sizes are completely different. I've only had 1 bad review and complaint for decor. And that was a buyer not reading the description. I usually provide a+ customer service. But couldn't please the lady. You can't please everyone.
Thank you so much for sharing everything you give me hope seeing you keep on that through this time an my personal struggle with becoming a single mom now that I can continue to pursue opening up my own home business soon with my beautiful 6 kids believing in me as well and in one another. Wishing for you and your family much continue success as well as everyone else as we continue to heal from these times. Good luck to everyone in the giveaway I would love to win and know that just an opportunity is much appreciated from everyone so thank you.
I have had a customer order a size 14/16 for a 4 years old birthday and I have had to contact them to verify size and tutu length and the customer wanted a size 14/16 with a length of the tutu for a 4 year old so yeah definitely weird but I sent the customer what she wanted and never heard from her again 🤷🏻♀️
i understand how you feel a client give me only 3 star's because the video got cut at the end i told her i use my cell phone for every thing and it was full thats why at the end of the video it got cut but the video is available on my youtube channel and she say i deleted the video i only delete it on my cell phone but the video stays on my youtube channel i am so mad she give me that 3 star next time i will do another video it if cuts at the end i do love psychic readings
I think people get used yo buying a particular brand and don't bother to look at sizing charts. A loss in merchandise here and there won't hurt you in the long run as the positive reviews left behind will only help you to continue to grow and be prosperous.
Since you are doing weddings I use to have a catering business I retired but I have 200 white chair covers I would like to sale for 1.00 a piece they have purple sashes with them. I will ship if you would be willing to pay shipping they will not fit a folding chair it fits a straight chair
Measure the sizes across the chest and length and add to your listing noting the customer to pick according to the measurements not the size of the childs age.
Suggestion: Put a SIZING CHART in your DESCRIPTION when selling that way the CUSTOMER is able to see exactly what sizes you have before either of you waste time
It sucks dealing with difficult customers cuz sometimes you can’t tell if they have a legit problem or if they’re trying to get one over on you. Love your positive attitude!
That was FIVE-STAR CUSTOMER SERVICE … keep up the AWESOME WORK!
There are scammers out there. The customer should have contacted immediately if there was an issue. She was looking for a refund. 🙄. You're kind and care about your customer service. You're a good shop owner, never question that.
I can’t believe you do all this and work full time. Take care of yourself. You are amazing!
I always like to think when you go the extra mile you will have a repeat customer. I cringe when I see others sellers say well it’s not my fault, there’s a size chart posted 🙄. A successful business will always have to account for some losses. Can’t wait to see your first party setup ❤️
I agree 100%
Sometimes we end up being the one that our customers vent out to. You probably have made a customer for life!
You were born to be an entrepreneur your hustle is strong and the fact that you don’t take anything personal is so professional. Honestly it what helps to push forward and separates you from most business owners. The goal is to make sure the customer leaves happy and you display it time and time again. I’ve been MIA for a long time I like what is the new set up did you move? Looks like imma binge watch your videos. I can’t wait to see more videos on your decorations.
Sorry you had a bad customer. When I read reviews I don’t let one bad review make my decision. You are doing awesome. I pray your business blooms.
You have evolved from workout type videos to embroidery, tutus to party planning! You continue to do push through chaos and negativity with a positive attitude regardless of the situation. Keep it up!!
Your doing a great job and doing your best. Don’t let anyone get to you, and remember to take time off for yourself. If your not well rested then you won’t do your best work.
You are an amazing person. Don't let upset customers get you down. They should know the sizing of a child before they order. That's on them. Lots of love from Iowa..
❤️
You are amazing how you went above and beyond to help your customer. I pray that person notice how generous you are by doing that. I'm so excited for your new adventure in the party planning business. I speak it into existence that you will do amazing things with that business.
Thats was awesome of you to another shirt. I know the feeling, make u feel broken when u know your work is beautiful, but like u said it’s not u it’s them!
you are so kind!!! I love that you extended her grace - we all need to do that more - I’m taking notes on your customer service because I struggle at times!! On a side note it is almost 100% grandmothers that have the hardest time with sizing - but on the flip side they usually leave the greatest reviews!!
You have the best work ethic! 🥰 I already feel like I learn so much from your videos and now I can add great customer service🥰
I think some people think you owe them something when they ordered it wrong. You are too nice. Lisa
I like your new studio set up Cyndi!
You are an amazing and caring person. You did a lot for the customer was angry with you. It was her fault for not giving you the right size of her child. So stay positive 😌. Love you and your family and have a wonderful day or evening ❤ 💕 💙
How wonderful that your approach to managing your customer was not just focused on your shop but her overall view of Etsy, which of course helps all Etsy Sellers! This is great customer service and I have no doubt you made her day! Congratulations on all of your new goodies for your business. I love the carts, but also the back drops. Wishing you lots of success!
Love your positive attitude, glad you posted a video, love all your videos 🥰🥰
Oh Cyndi you have such a good heart. I agree with you how we’re you to know but they had to blame someone so… but you handled it so well. You are an amazing person going above and beyond! Love all your new decor you guys are doing awesome
You’re growing so fast. It’s Amazing to watch how you and family are grow into your new business. No doubt you will be busy with all the items you offer. One stop shop for sure. Congratulations Cindi.
That’s insane!! Most of us who have had babies know that babies are “different”… My oldest boy wore smaller sizes but my other son was a size up, but never the size according to their age…🙄🙄🙄 please ppl!!!
Keep up the good work!!! 👏🏽👏🏽👏🏽💕💕
You are such an inspiration Cyndi. Your tireless efforts will pay off. Blessings to you and your family. 🌿
I love how you made it right by going above and beyond for you customers. You are so blessed!!
Have been rewatching all your old videos today ..was happy to see you posted a new one :)
Your business is growing so much!
I just love your positive attitude and generous heart. I hope this kindness circles right back to you and you are blessed abundantly, Cyndi!
Question: Do your magnetic hoops leave hoop burn?
you are a very kind person
Love seeing you grow and all the new goodies come in! So excited to see stuff actually set up for parties! 🥰
Great video... that is disappointing about that buyer, I let the buyer decide on the sizing and do not question it as my listing all have very detailed sizing and measurements on each item I carry and I add a disclaimer that no refunds or exchanges are made due to something not fitting. I would gladly remake if I made a mistake in the design but not due to sizing. You deff provided above and beyond customer service by offering not just 1 free bodysuit but 2 bodysuits.... wow. I hope you receive a positive review. I can so relate about working long hours. I work full time too, after that try to spend an hour with my little one and then make dinner, clean a little and when they go to bed, get back into my office to work some on my side business. It's insane! Your music during the working was great... wish I could work that quickly (super speed) on everything... I am in love with the sweet cart... so adorable. Great job on all you do. You are a work horse and beast at your business. 🤠👍
You’re doing great! Such a sweet person ❤️
It's amazing and very inspiring to see how your buisness is growing. You have a little bit of everything, the perfect one stop shop. Not only for your customers but for you too so you don't get bored of doing the same 1 thing repeatedly.
Best of luck ♡
Yeah at Halloween time i had a few upset customers because i over extended myself. Some gave lovely words of encouragement til this day i am still giving out coupon codes for those words of encouragement. And some of them were just so hateful that i really wouldn't want them as repeat customers. But being the bigger person always the best options.
You're doing great! I love your sweet carts. Armando you did great repairing those items, I wouldn't have known if Cyndi hadn't mentioned it. So happy for you. Continued blessings 💜
🤗
Stay strong! You both are doing great things, and your new business is really growing fast.
Oh my. Can’t wait to see all that’s coming. Best of luck.
Angry customers can get you down but you handled it wonderfully. Love love love all the party decor items. 😍 and the sweet carts are adorable.
Love how your business has grown. You and Armando are doing amazing.
I was so excited when I saw you posted another video. You are an awesome person going the extra mile to please the customer. I get so motivated watching your videos. Please make sure you get some rest don’t burn yourself out. Love the new party carts.
I don’t like dealing with difficult customers either. I feel like some people just like to complain!
That was kind of you to make her happy.
Hi Cyndi!!
I feel your pain with sizes!! I have an Etsy shop also, and I make this beanie. I am always explaining what a beanie is. It is not a hat; it's a beanie. I always explain EXACTLY how to measure your head, start at your brow, go across to the top of your ears, and around to the back. I have to ask all kinds of crazy questions about hair. My messages are so long, and just this past Sunday, I spent 2 1/2 hours messaging back and forth, ugh. She wanted different yarn, different lengths. UGH... 2 1/2 hours. She did buy the beanie, but I had to go shopping first to make sure I could one get the color she wanted and the thickness. UGH.. With me doing a special order, of course, she will NOT be able to return it. THAT is actual the first line in the description. Thinking about what you do (this would be a pain), and I'm not sure if you do this already but have the length and width of each shirt. Do you know how you can give the option to personalize the item? Of course you do, and I make it mandatory. In my personalization, I say I will not return an item if the size is wrong; please measure and make sure. If you are not sure, please message me. LET'S TALK FIRST. My fault, and that's why I have 2 1/2 hour message time. We make sure, and my goal just like your goal is that we want them to LOVE what they buy. So, to get past the personalization, they have to say either okay or yes. You can make where it will only accept 3 characters. I'm so sorry if I told this, and you already knew it. I just love watching you both and want to help. I have had a few people, be really angry about the size and I have had to redo the beanie. I pay shipping, so if they want to change sizes, ship it back, they pay, and I will send a new size. My beanies are right $100 and plus, so NOITHING FOR FREE. I don't tell people I will do this; my policy does say no returns also. Sorry, I'm rambling. I apologize. Can you put in measurements on the shirts? The tutu, which are ADORABLE!! I have grown sons, and I'm old. (58). Can you do measurements, from like the pelvis to the knee? Would this help? You're just so sweet and work hard. We all do!!
Anyway please I hope this helps, if I can help, I will. Good luck!!! Sorry for rambling...
It’s unfortunate that it happened, but because you really took the time to try and fully understand, that along will go a long way
Can’t wait to see all that you have in store
Keep it up! Stay positive. You are doing awesome!
You both do an amazing job with everything you have to do and create. Wish you so much success in all your dreams for your business and personal life.
I love watching you guys
❤️
I don't know how you do it, I can't function at all on little sleep. Hopefully you guys can take a break and have a vacation soon. You've been so busy lately with the move and the businesses on top of everyday life. That's crazy!! But you're doing great and it's awesome to watch so thank you for sharing
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Congratulations on the party decoration events. Wishing you lots of success. I’m amazed how you make everything fit in the room.
It sounds like your Etsy customer was just taking out her frustration out on you - you got the brunt of it all...what's that saying 'the straw that broke the camel's back?'. Sometimes, it's just something so small that 'tips' them over the edge. I can see it from both yours and Armondo's viewpoints. It's your business and you have to do whatever you feel happy with. My grandchild is 22 months old and wears 6 - 9 months clothes....tiny 💕! Sizing is so tricky at times when a toddler isn't the 'average' size for their age group. You're doing the VERY best that you can 😘. The sweet cart looks great, well done on fixing it up. Stay safe x
Stay Strong Cyndi! You got this ❤️
You are sooo sweet.
Cyndi: You get an A++++++++ for customer service.
I so look forward to your videos!
OMG girl, you do so much. I can't believe you did 3 bodysuits. I love the sweetcart, like always Armando to the rescue lol. I do not know how you guys do so much throught the day without much sleep. Keep up the awesome work. 💕
You are soooo nice to do that for her!!! She just took it out on you ughhhh that makes me upset. I had that done once to me the lady order a 2t and she said it was to small, but every child is different the parents should know there size.. sorry this happen girl! You keep being amazing! 💕
So happy to see another video. Sorry your items came in damaged. Hopefully the vendor will reimburse you some. The deco looks so cool. I'm so excited for you guys!!
I am like you girl. I always refund them. I want them to be happy. With sizing, I think it's exactly what you said, they baby is a certain size in "Carters" or Walmart clothes and thats what they order. When you are making things with Seamstress measurements, they are truer. I have cried from some of these horrible messages or reviews as well. You just can't please everyone, but we sure do try. Keep up the great hustle.
There will always be someon who is not happy, but for sure YOU KNOW it's not your fault. You go far and beyond to help anyone, especially your customers. Overall you have more positive and 5 star reviews than negative, so remember that, and always remember you can't make everyone happy, but that's ok :) because you know you have done your best. You getting so much party stuff wow, can't wait to see a party set up that you and your hubby do. So much exciting news things to come :) So happy for you girl
Love ya! ❤️
There is no way to really know what is going on in the customer's life and when they are ordering and choosing sizes. It could be someone just trying to take advantage. Or they made a mistake in ordering and don't want to say. Or there is a mistake on your end. Good customer service over time is great, because you build that customer base that comes back. That's the hope and retaining those customers is less expensive than getting new ones (especially if you ever move off etsy). Keep up the good work!!
Might want to look into putting those "losses" on your taxes if it is something that is a write off. No tax expert and I haven't looked into it just a thought that popped into my head.
Sounds like Armando could have built the champagne wall for you..good saves Mr.Moncada!!
you're 100% right! I heard a lady I follow saying she takes the loses on her taxes. I am going to look into that.
As a driver for a medical transportation company, I had to transport a lady with a child who appears to be an infant but was 7 yrs old so I can understand the size confusion.
My 2YO daughter wears a 5t 😫 she’s tall and I constantly get asked if I’m sure it’s the correct size.
I love and watch all your videos. I may not interact because I watch it on my TV so I am not able to like and write comments. But I have watched every single one
Stay possitive keep on vlogging..keep safe too.
Make sure you get some rest…be kind to yourself too!
Yes thats is very difficult to deal with because not knowing the size or the customer makes it difficult, I always go the extra mile and make the customer Happy!!! Am sure she just had a bad day, thats the nature of the online business, The Great news is GOD will grant you more you lost nothing because he will triple what you lost for your Kindness. God Bless
happy new year's eve
You get further with kindness in my opinion. I ordered off Etsy and only received half my order. Instead of freaking at her I asked if my order was coming in 2 separate packages. It wasn’t she just was swamped and made a mistake. When she mailed the fix (plus extras as a sorry) she messed up my address. She apologized and resent it again. All said and done my order was just over 2 weeks late. Her service was great, she fixed the issue plus extras and it was on Black Friday plus Christmas rush. Her service was also good twice before. People are human and they make mistakes, a little kindness goes a long way. I got my order to late to use it to make items for a market but oh well, not the end of the world, I can use the red and white for Valentines Day items instead of Christmas. 🤷🏻♀️ End of the day it is not worth ruining her day or mine over the situation.
That is frustrating that you have to rebuild items you purchased but it is good he has the skills to do so!
Can I please know where you got the clear pouches you use to keep your projects together? I just think that’s a great system!
I had a one customer that ordered size 2T but the personalization was for 6 years old girl. I reached out to make sure if she ordered correct size. The lady responded that her daughter was born without arms and legs and the size is right ☹️ I just didn’t know what to answer, so yes there are reasons for ppl ordering smaller shirts.
I have seen messages on Etsy that state these are the sizes and measurements, shop is not responsible for incorrect size ordering. I agree with your husband it’s great you tried to make her happy but now your out time and money. There are just some people you can not make happy.
The vendor should definitely refund you.. smh can’t wait to see all the parties!
Hello beautiful thanks for this video. You definitely have a customer for life.
What size mightyhoop are you using on the onesie?
❤️ its a 7.25" ☺️
Re do for free what! How about you put the width measurements and length of tops etc in description, suggest they check with babies current top for fit before ordering. I think you aren't at fault and should only offer a remake at cost price so matrials and postage and that's generous.
The same thing happened to me! A lady purchased a bar of soap, and list all ingredients, and proceeded to tell me, she is allergic to olive oil! How in the bleep bleep bleep was I supposed to know she is allergic to olive oil! Oh I can't with some folks!
Girl.. some people… they make me question so much 😂🤣
We need a channel for party decor 🙂
I would ask for photo proof of items because they could be making stuff up just to get money
I'm so sorry about that whole size thing...that whole 9to 12 and then 12 months alone really worries me.
Amondo is the business keep up the good work…
I always ask my customer to send me the wrong one back, that way I can see what was wrong (if there was anything at all)
Perhaps it would help clarify sizing if you actually put the measurements of the apparel on the selection alongside the age sizing. In sewing, we always go by measurements rather than the standardized sizing put out by the company because it can be so broad.
All my listings have the measurement charts
Your husband sounds like my husband…they don’t understand the pressure we personally feel when a customer is not happy with our work…and the bad review that we feel may be looming over our heads 🤷🏽♀️!
Maybe I interpreted your New Years video wrong, I thought you quit your full time job?
I’m in the market for a good table. Did u ever give the details on this one?
Your complaints is one of the reasons I switched niches and stopped selling apparel. All brands, the sizes are completely different.
I've only had 1 bad review and complaint for decor. And that was a buyer not reading the description. I usually provide a+ customer service. But couldn't please the lady. You can't please everyone.
I’m watching your live right now but it’s not letting me comment under it. 🙁
What stabilizer do you use? Thank You.
I really need to learn how to make Tutu's.
Thank you so much for sharing everything you give me hope seeing you keep on that through this time an my personal struggle with becoming a single mom now that I can continue to pursue opening up my own home business soon with my beautiful 6 kids believing in me as well and in one another. Wishing for you and your family much continue success as well as everyone else as we continue to heal from these times. Good luck to everyone in the giveaway I would love to win and know that just an opportunity is much appreciated from everyone so thank you.
I have had a customer order a size 14/16 for a 4 years old birthday and I have had to contact them to verify size and tutu length and the customer wanted a size 14/16 with a length of the tutu for a 4 year old so yeah definitely weird but I sent the customer what she wanted and never heard from her again 🤷🏻♀️
its crazy, you just never know.
What size mighty hoop do you use on the body suits?
Sometimes you just can’t make everyone happy. Some people want to be crabby!!
I like to satisfy my customer as well i would do the same thing but kind of strange how the customer jump from a big size to such a small size
i understand how you feel a client give me only 3 star's because the video got cut at the end i told her i use my cell phone for every thing and it was full thats why at the end of the video it got cut but the video is available on my youtube channel and she say i deleted the video i only delete it on my cell phone but the video stays on my youtube channel i am so mad she give me that 3 star next time i will do another video it if cuts at the end i do love psychic readings
Sounds like a customer just trying to get extra products out of you. I would simply refund the money. No way that I would make 2 more for this woman.
I think people get used yo buying a particular brand and don't bother to look at sizing charts. A loss in merchandise here and there won't hurt you in the long run as the positive reviews left behind will only help you to continue to grow and be prosperous.
I agree 100%
Since you are doing weddings I use to have a catering business I retired but I have 200 white chair covers I would like to sale for 1.00 a piece they have purple sashes with them. I will ship if you would be willing to pay shipping they will not fit a folding chair it fits a straight chair
How do I get a quote from you for a graduation banner?
www.etsy.com/TheTintedStitchery/listing/1066199823/custom-vinyl-banner-any-theme-vinyl?Copy&ListingManager&Share&.lmsm&share_time=1642642401540
aaayyye first to comment!!! lucky me
Measure the sizes across the chest and length and add to your listing noting the customer to pick according to the measurements not the size of the childs age.
my listings have measurement charts
Suggestion: Put a SIZING CHART in your DESCRIPTION when selling that way the CUSTOMER is able to see exactly what sizes you have before either of you waste time
We have sizing charts on everything