No-one working in retail should judge anyone - you are working there, you don't own the brand. In fact, we just shouldn't judge people at all. From my experience, those that scream money are usually those without it and up to their eye balls in debt to look that way.
I’ve experienced that some sales associates (at Chanel mainly) paid attention to my short, natural nails and then treated me as if I couldn’t afford a manicure. Little do they know that I work as a surgeon and am not even allowed to have long, polished nails for hygienic reasons. I felt really uncomfortable and looked down on by people who think so highly of themselves for working at a store.
Interestingly, short natural, no-fuss nails are actually considered chic amongst the smart set. We need surgeons far more than snooty sales assistants.
I remember when I worked at Nordstrom over 20 years ago. The head of the company Bruce Nordstrom said at our store opening.. Never judge a book by the cover. I took that to heart. Flash forward one year…a petite lady came into my department dressed in scruffy jeans, a boho top and no makeup. Turned out to be Sinéad O’Conner.😊
I totally agree with you......never judge a book by its cover. Plus, being from Los Angeles, there's a lot of money here, and folks dress all kinds of ways and as for who might have what, money wise, the situation becomes very blurred. But, in Europe, it can be a whole different story as to what kind of service one might get. I've been going to Europe regularly since I was a teen in the mid-1970s. Greetings from Los Angeles
Rebecca, thank you for sharing your experience and chapeau to the Nordstrom gentleman for saying what he said. ❤ Each "book" has a story to be respected even if not necessarily liked 🙏
@@mirakaucic3130 I've been a regular Nordstrom shopper for many decades and have always gotten top service no matter what I was wearing or carrying. They're known for top service. Greetings from Los Angeles
@@perthfanny3017 I agree. I've lived in Los Angeles since a small child, almost 60 years, and have known plenty of them and have done lunch and gone shopping with some as they were friends. And just the other day, my sibling was out looking at two houses, for a client, one 38 million dollars and the other one well over 40 million dollars as I saw the photos. While out, my sibling ran into a very well-known 40-something, male actor whom we all know. He was walking in the same neighborhood as his house is on the same street. She mentioned that he was in raggedy jeans and a T-shirt and could have been anybody and at first she didn't recognize him. But, since she was in the neighborhood for quite a while, she ran into him several times and then realized who he was. Greetings from Los Angeles
I usually (just in life, not specifically for shopping) wear affordable clothes but expensive watches and jewellery (because that’s our family business). It’s always extremely interesting when someone notices the stuff is real and their behaviour changes very noticeably. I usually can’t take those people very seriously anymore after because I think you should really treat all people the same way and more importantly, it feels like they’re lying to me when they’re being nice, and it feels like they’re being childish when they become more hostile.
I love accessories as well. People notice quality. They may not recognize what sort of leather, metal or stone or brand it is but they recognize it is not made cheaply like fast fashion. The craftsmanship alone stands out. I agree about the clothing. I actually dress down when I am out.
I absolutely agree with you. Funny thing is, there are these kind of people everywhere, not only in luxury stores. I met them in different places, cafés, restaurants, work networking events and more. Money come and go and when people only see that and nothing else, it says a lot about them.
I have walked into Hermes in Sydney one day, wearing my construction boots and outfit. I apologized for my look, they said no worries. I gave them the specific description name of what I wanted to buy, they pulled it out - then, asked me if I were interested in anything else - perhaps a bag? 😮. Yes, a bag 💼 - although, I could afford it - I declined, because I wasn’t in the mood/in a rush. 😂 Then, I thought - maybe they asked me because they thought I would decline? Who knows, but its always to be asked. 😊
If I get poor service I walk out. They won't ever get a cent out of me. Think they forget that they are sales assistants, and that many of their customers drop more money in a month than they'll ever earn in a lifetime.
I bought my first designer bag at YSL this past year, and I wore my Coach tabby to the store. No one judged me and everyone was really nice! I was also the only person there - January in Chicago isn't exactly a shopping season lol. But either way, calling the store ahead of time and making an appointment made me feel a lot better about myself because I had no doubt they would serve me. I also think it makes you seem more serious about the fact that you are going to buy something, even if it's at a place like YSL where you don't normally need to make an appointment.
I love your tips and advice here! And yes to Coach, I love mine and wouldn’t be without them! 😊🥰 Thank you so much for watching and sharing your experience here in the comments. Hugs xx🥰
When I worked in retail (mid range), I treated every customer equally, even the ones I knew always came in and never bought anything. So the mentality in designer stores puts me off simply for the fact that it comes down to basic respect for the people coming into your store. I kind of get it, but only I know what I have in my bank account and what I'm willing to spend so unless you approach your customer and offer your service, you have no clue as to who is going to spend and who isn't
I find this so interesting because in any other store good service and respect is expected but in luxury stores you sort of have to earn it? Doesn't quite sit right with me idk
Yes I agree. Makes me very uncomfortable to think there is a need to 'impress' someone whom effectively is a shop-worker (no disrespect to shop-workers btw) in order to be able to receive good service or spend your money there. If I walk into any store (whether high end or high street) and find I'm not getting an acceptable level of acknowledgement or service within the first few minutes, I walk straight out and spend my money elsewhere.
I haven't experienced anything like that. The first time I got into Dior I was dressed casual and clearly showed that it wasn't my natural environment. I was treated superbly. I adore the saddle bag, went to see it, made the comment of my adoration to the SA and she asked if I wanted to buy it. I honestly answered "I can't afford it" and she offered to get me one to try on and when I did she added "One day". That was really sweet. I asked if I could see a Mitzah scarf and she offered me one that wasn't even launched yet. She had to ask permission to sell it to me in advance. She accompanied me through the store and showed me the couture collection, even explaining cuts. And so many other nice things. People at the door were extremely nice as well. The day after, they saw me passing by on the street and they waved from the inside. People are nice if you are nice to them. If they aren't, it's just a choice. I was treated nicely even in Hermès, even though it was not as extreme as Dior. The first SA in Hermès just decided she would go serve someone else while I was asking her things (and that wasn't nice of course) but then another SA came over and the guy was a delight.
I work at a luxury mall and will say that going early when the stores are opening might be a good tip because if the store is slow they will talk to anyone so in these moments is good to overcome the intimidating feels these places bring
Many years ago, went to the LV store in Westfield Shepherds Bush to buy a scarf I'd seen online. I was dressed reasonably smartly and with a good quality bag (Aspinal). Store was not busy but service was non-existent, not so much as even a greeting or acknowledgement and no one coming to help. Even though I really wanted the item, I walked straight out. Then was in Las Vegas a few months later. Walked into LV very dressed down wearing denim shorts and trainers. The SA could not have been more welcoming and attentive. I ended up buying not only the scarf but two bags as well! Also wonderful service received at Burberry, both Covent Garden and Regent Street stores and found their approach to be professional but a bit more relaxed, which I really like.
Love buying online. No nonsense...however in my experience I was treated wonderfully at Tiffany in New York. We literally had breakfast there in their designer salon. Finest experience I have ever had.
Honestly I generally go in athleisure as I’m always ready to go to the gym and walk in confident as you like but politel and friendly and ALWAYS get served, ALWAYS. I don’t over think it at all, don’t act any differently going from H&M to Harrods… I think we’re overthinking it. I got my 1st Constance walking into Hermes in gym gear 😅 (8 months after my first visit )… I now have 3!
Another good point is to know the name of bags your looking for. I used to work in a luxury brand boutique and it shows the SA that you have done some research and your not just a “tire kicker”.
How to be taken seriously…. Lordy where to start on this one! My first question is- are the clerks that work at these stores able to easily afford the merchandise themselves that they look down on the people that walk through their doors?! Pls don’t let this kinds of things intimidate you.
I can’t believe it even needs to be said, to not take a fake bag into these stores. I feel awkward enough when I’m carrying one brand, and walk into another brand’s store! 😂
That's so weird to me, because these brands and sales associates know that most people own bags from more than 1 brand... why would it be weird to wear your Chanel if you want to go to LV and explore their products? youre definitely overthinking this.
@@phifrom5 I wrote the comment above. It could be a lack of confidence in myself. That’s why all my life I’m afraid to go into those boutiques. When I go in, I’m literally forcing myself to go in.
If the staff is not friendly I don't buy from the store. I also don't do queues to get into a shop. Walked out of Tiffany in Düsseldorf (Germany) because of rudeness. Haven't bought from the brand since. If they aren't nice to me they are not getting my money.
funny timing, I feel I was gate-kept at the Hermes Rue Sevres store yesterday. I'm traveling, so I was wearing jeans and sneakers, but looked ok and had a designer bag. Asked in French for a Bastia, standing in front of a display full of them. The salesperson asked what color, I said idk, blues, greens, indicated I was flexible, and when he came back, he just said he had nothing. No effort to offer anything else or explain. It felt off. I left with little desire to go running to another Hermes store to be brushed off again.
This is exactly why I loved the time I lived in Hawaii. Didn’t matter how I dressed, I always received phenomenal service because everyone dresses down there.
Agreed, as I've been zipping over to Hawaii from time to time for mini get aways for decades and shopping there has not been a problem. It's the Aloha experience. Greetings from Los Angeles
Agree and include Las Vegas and San Francisco to that list, I’ve gone to luxury stores all sweaty after the gym and have been treated just like any other valued customer.
Exactly! This was happened to me when I went to Chanel, and I didn't wear loud luxury brand. First SA didn't take me seriously, but I just found item I really like then I told her I was going to take it. Then she saw my profile at the end, all the crappy service had changed to be please, but it was too late.
No seriously this is really laughable ... The sales staff barely clear the price of a pair of shoes monthly. They spend most of their time scratching or preening themselves in those marble mausoleums until someone's pa gets sent in to pick up a serious purchase... They'll try reverse psychology sales techniques just because most of their shit is so severely overpriced that if they didn't - they wouldn't sell, but frankly that's a cheap trick that works only the desperately insecure... Only the french could come up with this policy. If the sales staff cannot do their job efficiently and effectively - take your money elsewhere ... At no point should it ever cross your mind that you to impress the staff to get the customer service which is priced into the producy you are buying
It depends on the place too, a bit, I think. You've often said everyone is really nice and helpful in certain boutiques like Dior and Fendi. Some others not so much!
I've only been buying in the YSL and Louis Vuitton stores and while I've always had nice and lovely service at YSL. Louis Vuitton was mixed. And I'm always nice and wear similar outfits. I think it depends on the boutique and the SA. In my opinion the most important things are being nice, kind, having a bit of patience especially when the boutique is very busy and dressing nice and clean. In my experience the brands don't really matter.
I was at Hermes yesterday and I wore a white T-Shirt, leader jacket, jeans, a Coach bag and loafers (not from a designer) and they were really nice and bought a very nice Twilly. Nobody ignored me or was rude. It was a nice experience.
Hi Sophie! Hope you and David are well! As for what you said in the video, I don't have any fake bags, but if I did it wouldn't even cross my mind to wear it to go to a luxury boutique!! That would be crazy! What a bad impression if the SA noticed it! I can't believe anyone has the guts to do that! Much better to enter with any cheap, but real bag!
I had a friend who was dating a rich man when we were in our late 20..he gave her a fake bag,but we had no idea neither had she.She just found out much later when it broke and she took to the store to see if they could repair it 😮
Great tips. I find being natural helps. Obviously not too over familiar but being fairly transparent if you’re just browsing, if you have something in mind or if you want help. Of course rude assistants do exist, honestly sometimes looking then deadpan in the face & being like “are you for real” can jolt them into action
I decided to purchase my first luxury bag sort of on a whim during my holiday in France. Walked in, and they had an SA assigned to me when I entered the store. She was very pleasant and to be honest I didn't notice that they did any sort of profiling on me. I would just like to note though it made me feel much more comfortable asking for specific bags to see rather than walking around and not knowing what to look at exactly. She did only offer me a coffee after I had agreed to buy the bag though :D Overall it was a nice experience especially since it was my first time buying luxury for myself!
I've found that half of it is confidence, looking nice-ish, and carrying a nice bag (doesn't need to be luxury). Generally, I've mostly dealt with fendi and even if you're just looking they're willing to show you cool stuff. They hire pretty friendly SAs. Though, at this point i do have a fendi SA i like working with. In other boutiques, I generally give notice that i'm just there to window shop, so they can choose to not really spend much time on me. This kinda makes me feel a bit better walking into stores i'm not as comfortable with.
My thing is if your going to judge me because of what I’m wearing then I don’t want to buy from you in the first place. At the end of the day these sales associates are people, not gods. Just because it feels like they have the power to make or break it is not fact so don’t put yourself down. I recently went popped into Harrods to buy a YSL Icare after thinking about it for a while. I was on a day out with my family I was comfortable in trainers, jeans, T-shirt cardigan and my Cambridge Satchel. It’s was just a quick off the cuff decision to pop in. The sales woman was so rude. She basically stuck her nose up and judged me off my appearance. Even my husband mentioned the way she was looking at me. At that point I could have bought the bag as an F you. I can afford it. But I didn’t I smiled in her face and said I much prefer the service in selfridges and left. She lost her sale that day because of her attitude. I won’t purchase something from somewhere that makes me feel unwelcome too. No matter how much I love it. You won’t get my hard earned money with a stank attitude. Sorry not sorry.
Hi Sophie, this is so true in terms of dressing nicely (not necessarily expensive). I just bought my first luxury car (Porsche Cayenne- BTW it’s inspired by your love for the Porsches). I was wearing a coach trench coat - it was raining that day and high boots. I do think the treatment and attention I got was awesome because of their customer service policy but also I wasn’t looking like I woke up and came in pyjamas 😂
I LOVEEEEE the Cayenne! Huge congratulations on your new baby 🥰 I do love that ‘new car feeling’ 😊 Yes I know what you mean, it’s 100% possible to dress nicely without breaking the bank. Hugs to you and happy driving ❤️😊xx
Last month I bought my first designer bag, I just go at Dior with my eco shopping bag, and I really enjoyed my time there. For sure I can say, that I was threated with respect. It was in Paris, еven that I can not speak french fluently, everything was so nice.
I think it might also depend on your relationship with the store. There are many times I will go into Gucci or Fendi to get something in workout clothes. Or my fiancée will pick something up after work and they offer them something to drink while waiting. But we also have 15+ years of a relationship with the stores. So even if the staff changes they still are not judgy and security never makes us wait.
So annoying, everytime I walk into a store I don't always buy, I wish they just paid the employee a living wage and do away with commission incentives. I don't want to be profiled or worry about cheating on an SA.
Yup, wish there was more talk about the other side of things from the employee side. If they were paid a salary instead I bet there would be less profiling. Seems like a rat race for the sales associates that in turn creates rude behavior and us accepting it as consumers and playing into it is a loop
profiling is definitely a thing. It shouldn't, but it is. Let's be real. I have never received bad service at any brand boutique. Sometimes the service is better, but it has never been bad. Making an appointment is definitely a good idea because it shows you are really interested in an item and not just browsing. When you go to a shop and you are really just browsing, be honest about it. Let the SA know your intentions. I had been told so many times that the SA's at Chanel in my city were snobby, but when I went in, I was still just deciding on which Classic flap or Boy bag I wanted to save up for. I had no intentions of buying anything that day. So I asked the first SA I saw for someone who had time to show me the bags. A lovely lady took me to her counter and she showed me everything. She was happily explaining to me what the leather differences were, the story of the classic flap. It was a super nice experience. I was dressed in office clothes and had a Speedy with me. I also went on a day and time of the week where there isn't much traffic in the store.
I found despite being an owner of designer items security always follow me as my style is very alternative goth inspired It puts me off Most of my purchasers are online after browsing the shops
Hi Sophie! This reminded me that I saw a girl from my country (Brazil) saying she went to the Hermès store in Champs-Élysées to buy the Hermes Oran Sandal and the salesperson said it was sold out because that was for “poor” people that went there just to buy that… she was wearing Gucci flats and a Gucci bag 🤔
That SA sounds rude AF.That’s the only Hermes thing I own and this attitude is not particularly making me want anything else. I will say that Hermes is the only place that acted like they were doing me a huge favor by letting me buy anything there, they are odd. They weren’t snooty though, weirdly just disinterested and detached
She said that? That's very rude. You should be able to walk into any store, designer or not, wearing jeans and a t-shirt even, and get treated with respect. No matter what brand of handbag you're carrying or clothes you're wearing. None of that should matter and it's sad that it does. An associate can really hurt someone's feelings by treating them as if they have no money.
Being rude and pretending people are poor is a sales technique that’s developed in luxury stores. The sales associate doesn’t care how you feel they just want you to buy over priced items 😂 if they are rude to you it means they think you could potentially be a customer. This technique even famously worked on even Oprah Winfrey lol 😆 she was told she couldn’t have a bag by the sales associate and it became her ultimate goal to leave the store with the bag because he said no.
@@barttrodd7918stimmt nicht, wenn SA mir nicht verkaufen will, was ich möchte und unfreundlich mit mir umgeht , ich verlasse diesen Geschäft und suche den anderen, in Berlin sind SA immer freundlich
Hello from the US. I found I got great service wearing viewable branding and knowing what you want. I wore Gucci glasses in Gucci and then in Prada had my Gucci bag and got great service.
My ex husband went into Gucci on Bond Street after work to get me a watch for Christmas.He had on paint splattered dirty clothes and was looked down on until he pulled out his wallet and they saw the cash. After that they couldn’t do enough. It’s wrong on every level to judge someone on appearance but I guess they just want a certain type to frequent their stores and wear their brand. Money is money no matter what you look like and if you can afford it you should be able to buy it.
SAs are just people like the buyers are.... if I have to impress them to be assisted decently and without prejudice in buying then I'm not interested in their wares.... and that IS LUXURY!! Just my opinion 🙏
Sophie I have a question regarding shopping in luxury boutiques. After looking at items in the boutique and not wanting to purchase that day, how does one gracefully exit the store so that they would be welcomed back another time. Love your videos so much.
Thanks Sophie! Loved it. What about when you are able to go to the Paris stores like Hermès? I’m going for my first time this summer. I don’t want to travel with my nice bags for safety reasons but should I? WHAT SHOULD I DO? Thx!❤
Hey, As someone who worked in retail in many different sales environment including luxury, targeted as an agent and management. This is the behaviour of lazy SA's. Looking for low hanging fruit. As a customer your money is good somewhere else. Many years ago LV Bond street made me feel unwelcome. I had a bonus and was treating my mum for a big birthday. We left and visited the Gucci boutique. Not only did I purchase a bag for my mum. She bought the matching shoes and returned in sale and purchased another set. You work hard for your money that alone should be enough. If you are respectful you deserve the same. Online isn't the same experience but if the idea of dressing a certain way or playing games is part of the experience for you, go where you're appreciated. However, still great tips, that will work. Interesting and entertaining as always. 😊😂
Yes, this, everything you said. Sophie's tips make sense and she's delightful as always, but the need for this kind of video to exist (because people are in fact treated poorly in luxury boutiques) is baffling. How is it ok (or even a tactic) for luxury brands to look down on their customers?
i've walked into an out of town coach store, to buy a shoulder strap for my top handle bag. the sales associate was looking down her nose at me until she realized my bag was authentic. she told me people often came into the boutique to accessorize fake bags.
Who did she think she was looking down at anyone? Coach is nice, but its not a luxury designer. She needs to get off her high horse even if ppl are accenting fake bags.
Hi Sophie! Thank U so much for the tips. In my country we don't have designer stores, i bought a couple of things on Gucci online store that is it . I am planning to visit London in fall and are looking forvard to visit Harrods, Dior, and other designer stores. So I will keep your advices in my mind. ❤
« How to be taken seriously » well, don’t go there. That’s it. I don’t want to pretend to be someone if I have the right purchase intent and the right bank account for it.
Is it a good idea to tell the SA what your budget is...? i.e. 'today my budget is about $5000' - is that considered helpful/the SA then realises that you're serious and have money to spend? Or is it considered a bit taboo/even a bit tacky?
Hey Lola! I think the opinion on this will 100% differ person to person! I think if the moment feels right and you want to say it, it’s fine to do so. I’ve done this before and it cuts to the chase somewhat!xx
And how much money do these SA make to be treating people with contempt? I am not impressing them by dressing up, but they will be impressed when I spend my money.
What about if you don’t have a top designer anything yet? Like I don’t have anything high end (would love to, but had such a bad experience in Louis Vuitton in leeds it’s made me too scared to go back. I didn’t look scruffy I’d been in the office but obviously wasn’t decked out in designer 😅
Hi, Sophie. First of all i' ll never ever enter a Dior or Chanel or in another high brand , because i recuse to pay the outrageous prices they charge. Secondly, in relation to Chanel, and the poor quality of some products, which a lot of people have been complaining about lately, sellers really should see from a distance whether the bag is fake or not. It's just that the real ones have much less quality than some replicas, despite the fact that prices keep rising. I've had a real one and a replica in my hands, where the replica placed, in terms of quality, the real one light years away; thirdly, I adamantly refuse to contribute to an industry that made its owner the richest man in the world. It is a scandal that a simple bag, made who knows where (I don't believe that the thousands of bags that Chanel has for sale around the world are made by European craftsmen. Young Europeans are not interested in this type of job) costs thousands of dollars or euros or pounds just because it carries a logo, and in the end it's just another leather wallet like the others (and be aware that I'm not vegan, nor vegetarian, nor against things of animal origin). So my choice is clear: do I like some bags from Chanel, Dior, Hermes? I adore. Did I mind the exorbitant amount of money they cost? Never. Not even if I were very rich. Very rich American women already prefer to buy high quality replicas. And I doubt that any employee of any store of the brand knows how to distinguish a fake from a real one. I have a friend who went to one of the Chanel stores to confirm the authenticity of a Chanel Flip flap and at the store they said it was real. (She have a friend there and she is a customer). It was a replica. And she knew. It was just a bet that she won, of course. 😂😂😂😂
I wonder if it’s the same , but I was looking for designer sneakers and ended up buying knock offs. They aren’t dupes for designer styles, but they influenced by designer styles. Are those are repulsive to the sales staff as the knock off handbags? I did see some affordable casual sneakers for $100 and $150 but I didn’t know if they were gym kit casual lol.
@@maryokeefe5351 yes I would think if you have that kind of money to spend you would at least look presentable. I think it’s more of the attitude that counts both the sales associates and the customer.
Why do we have to put in so much effort to spend our own hard earned money. Who cares, I have bought so many luxury goods in Dubai, no body really cares as long as we spend money.
Just want to put here that he judgement thing when you walk in is real - a physical disability mean't multiple SA's assumed my sister would be the purchaser (a first year tertiary student lol)!
I’m not sure I agree with dressing up to go to a designer store. We went into the Bond Street store with our daughter and Labrador all wearing shorts as we were there on holiday - we got excellent service! I was carrying a Longchamp pliage. It was my first time in LV and it was really busy! My first time in Chanel was in Sloane Street on a Saturday afternoon - on holiday again - and got excellent service and bought a handbag!
Wow. I can’t believe a person would actually go into the boutique wearing a fake bag. Also, I thought selling and buying fakes were illegal. I guess people out there have no morals anymore and think buying it is not stealing but it is. Furthermore there is no policy posted in the boutique saying you need to where a designer bag. Just dress respectfully and be kind and you will be treated with respect
Taking a fake into a designer boutique🤨😂 also these days especially in very touristic cities you see people wearing leggings and sneakers in designer boutiques,and the salespeople treat them nicely,they used to see people from all over the world, and they only care about spending money.If you put a little effort,look polished,be polite you will get nice service.
I think this video is perpetuating harmful info. We should be trying to ensure people no matter what they are wearing, saying, asking for equally and courteously. This is just ingratiating ourselves to the system.
@@SophieShohetOfficial Enjoy your dinner!! We had ours early today. Oh dear men and their sport, for mine its only interesting sport if it's got an engine, he hates footie most especially!!
I like to dress up when I go shopping no matter where. I feel if you rock in wearing gym gear or looking like you have just rolled in a dumpster you are in effect giving off the message that you don’t feel the staff you encounter are worth making an effort for and that is disrespectful.
sophie you seem like a really cool person so this is nothing against you, but I think that all of this is completely absurd and we shouldn’t be supporting this sort of thinking
@@ruthieb428 we should be thinking that if an employee doesn’t want to serve us we take our money elsewhere, and stop judging others based on how they look on the outside
My only thought is. You make less than me so I don’t know why your nose is in the air. 🤣 I’ve gone in tracksuit, well dressed make up and none. I really have lost the caring ness if someone is rude. I feel like they’re just grumpy that I’m spending x amount.
That is arrogant way of thinking, if you’re thinking like that you are no different than SA that think like you. And beside not all SA were rude, most of them are nice.
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No-one working in retail should judge anyone - you are working there, you don't own the brand. In fact, we just shouldn't judge people at all. From my experience, those that scream money are usually those without it and up to their eye balls in debt to look that way.
These SA's are ridiculous sometimes 😂
debt still means spending money with a company so I’m not sure that matters to them
I’ve experienced that some sales associates (at Chanel mainly) paid attention to my short, natural nails and then treated me as if I couldn’t afford a manicure. Little do they know that I work as a surgeon and am not even allowed to have long, polished nails for hygienic reasons. I felt really uncomfortable and looked down on by people who think so highly of themselves for working at a store.
Interestingly, short natural, no-fuss nails are actually considered chic amongst the smart set. We need surgeons far more than snooty sales assistants.
Who cares what you are? You could be living in a dumpster and they should treat everyone with respect.
I remember when I worked at Nordstrom over 20 years ago. The head of the company Bruce Nordstrom said at our store opening.. Never judge a book by the cover. I took that to heart. Flash forward one year…a petite lady came into my department dressed in scruffy jeans, a boho top and no makeup. Turned out to be Sinéad O’Conner.😊
I totally agree with you......never judge a book by its cover. Plus, being from Los Angeles, there's a lot of money here, and folks dress all kinds of ways and as for who might have what, money wise, the situation becomes very blurred. But, in Europe, it can be a whole different story as to what kind of service one might get. I've been going to Europe regularly since I was a teen in the mid-1970s.
Greetings from Los Angeles
Rebecca, thank you for sharing your experience and chapeau to the Nordstrom gentleman for saying what he said. ❤ Each "book" has a story to be respected even if not necessarily liked 🙏
@@mirakaucic3130 I've been a regular Nordstrom shopper for many decades and have always gotten top service no matter what I was wearing or carrying. They're known for top service.
Greetings from Los Angeles
There are so many rich low-key people out there!
@@perthfanny3017 I agree. I've lived in Los Angeles since a small child, almost 60 years, and have known plenty of them and have done lunch and gone shopping with some as they were friends. And just the other day, my sibling was out looking at two houses, for a client, one 38 million dollars and the other one well over 40 million dollars as I saw the photos. While out, my sibling ran into a very well-known 40-something, male actor whom we all know. He was walking in the same neighborhood as his house is on the same street. She mentioned that he was in raggedy jeans and a T-shirt and could have been anybody and at first she didn't recognize him. But, since she was in the neighborhood for quite a while, she ran into him several times and then realized who he was.
Greetings from Los Angeles
I usually (just in life, not specifically for shopping) wear affordable clothes but expensive watches and jewellery (because that’s our family business). It’s always extremely interesting when someone notices the stuff is real and their behaviour changes very noticeably. I usually can’t take those people very seriously anymore after because I think you should really treat all people the same way and more importantly, it feels like they’re lying to me when they’re being nice, and it feels like they’re being childish when they become more hostile.
I love accessories as well. People notice quality. They may not recognize what sort of leather, metal or stone or brand it is but they recognize it is not made cheaply like fast fashion. The craftsmanship alone stands out. I agree about the clothing. I actually dress down when I am out.
This comment!! ❤
I absolutely agree with you. Funny thing is, there are these kind of people everywhere, not only in luxury stores. I met them in different places, cafés, restaurants, work networking events and more. Money come and go and when people only see that and nothing else, it says a lot about them.
I have walked into Hermes in Sydney one day, wearing my construction boots and outfit.
I apologized for my look, they said no worries. I gave them the specific description name of what I wanted to buy, they pulled it out - then, asked me if I were interested in anything else - perhaps a bag? 😮. Yes, a bag 💼 - although, I could afford it - I declined, because I wasn’t in the mood/in a rush. 😂 Then, I thought - maybe they asked me because they thought I would decline? Who knows, but its always to be asked. 😊
If I get poor service I walk out. They won't ever get a cent out of me. Think they forget that they are sales assistants, and that many of their customers drop more money in a month than they'll ever earn in a lifetime.
I bought my first designer bag at YSL this past year, and I wore my Coach tabby to the store. No one judged me and everyone was really nice! I was also the only person there - January in Chicago isn't exactly a shopping season lol. But either way, calling the store ahead of time and making an appointment made me feel a lot better about myself because I had no doubt they would serve me. I also think it makes you seem more serious about the fact that you are going to buy something, even if it's at a place like YSL where you don't normally need to make an appointment.
I love your tips and advice here! And yes to Coach, I love mine and wouldn’t be without them! 😊🥰 Thank you so much for watching and sharing your experience here in the comments. Hugs xx🥰
When I worked in retail (mid range), I treated every customer equally, even the ones I knew always came in and never bought anything. So the mentality in designer stores puts me off simply for the fact that it comes down to basic respect for the people coming into your store. I kind of get it, but only I know what I have in my bank account and what I'm willing to spend so unless you approach your customer and offer your service, you have no clue as to who is going to spend and who isn't
I find this so interesting because in any other store good service and respect is expected but in luxury stores you sort of have to earn it? Doesn't quite sit right with me idk
My thoughts exactly.
Yes I agree. Makes me very uncomfortable to think there is a need to 'impress' someone whom effectively is a shop-worker (no disrespect to shop-workers btw) in order to be able to receive good service or spend your money there. If I walk into any store (whether high end or high street) and find I'm not getting an acceptable level of acknowledgement or service within the first few minutes, I walk straight out and spend my money elsewhere.
It's a French retail technique
I haven't experienced anything like that. The first time I got into Dior I was dressed casual and clearly showed that it wasn't my natural environment. I was treated superbly. I adore the saddle bag, went to see it, made the comment of my adoration to the SA and she asked if I wanted to buy it. I honestly answered "I can't afford it" and she offered to get me one to try on and when I did she added "One day". That was really sweet. I asked if I could see a Mitzah scarf and she offered me one that wasn't even launched yet. She had to ask permission to sell it to me in advance. She accompanied me through the store and showed me the couture collection, even explaining cuts. And so many other nice things.
People at the door were extremely nice as well. The day after, they saw me passing by on the street and they waved from the inside. People are nice if you are nice to them. If they aren't, it's just a choice.
I was treated nicely even in Hermès, even though it was not as extreme as Dior. The first SA in Hermès just decided she would go serve someone else while I was asking her things (and that wasn't nice of course) but then another SA came over and the guy was a delight.
Agree, thus I find this video sort of problematic
I work at a luxury mall and will say that going early when the stores are opening might be a good tip because if the store is slow they will talk to anyone so in these moments is good to overcome the intimidating feels these places bring
Many years ago, went to the LV store in Westfield Shepherds Bush to buy a scarf I'd seen online. I was dressed reasonably smartly and with a good quality bag (Aspinal). Store was not busy but service was non-existent, not so much as even a greeting or acknowledgement and no one coming to help. Even though I really wanted the item, I walked straight out. Then was in Las Vegas a few months later. Walked into LV very dressed down wearing denim shorts and trainers. The SA could not have been more welcoming and attentive. I ended up buying not only the scarf but two bags as well! Also wonderful service received at Burberry, both Covent Garden and Regent Street stores and found their approach to be professional but a bit more relaxed, which I really like.
Love buying online. No nonsense...however in my experience I was treated wonderfully at Tiffany in New York. We literally had breakfast there in their designer salon. Finest experience I have ever had.
Honestly I generally go in athleisure as I’m always ready to go to the gym and walk in confident as you like but politel and friendly and ALWAYS get served, ALWAYS. I don’t over think it at all, don’t act any differently going from H&M to Harrods… I think we’re overthinking it. I got my 1st Constance walking into Hermes in gym gear 😅 (8 months after my first visit )… I now have 3!
Another good point is to know the name of bags your looking for. I used to work in a luxury brand boutique and it shows the SA that you have done some research and your not just a “tire kicker”.
Yes to this!!xx
How to be taken seriously…. Lordy where to start on this one! My first question is- are the clerks that work at these stores able to easily afford the merchandise themselves that they look down on the people that walk through their doors?! Pls don’t let this kinds of things intimidate you.
I can’t believe it even needs to be said, to not take a fake bag into these stores. I feel awkward enough when I’m carrying one brand, and walk into another brand’s store! 😂
I know! Me too!
That's so weird to me, because these brands and sales associates know that most people own bags from more than 1 brand... why would it be weird to wear your Chanel if you want to go to LV and explore their products? youre definitely overthinking this.
@@phifrom5 I wrote the comment above. It could be a lack of confidence in myself. That’s why all my life I’m afraid to go into those boutiques. When I go in, I’m literally forcing myself to go in.
@@phifrom5 also, most of the brands are owned by the same owner , example LVMH....they wont care.
Don’t let an SA making minimum wage and barely cares about their job make you feel bad about anything
If the staff is not friendly I don't buy from the store. I also don't do queues to get into a shop. Walked out of Tiffany in Düsseldorf (Germany) because of rudeness. Haven't bought from the brand since. If they aren't nice to me they are not getting my money.
funny timing, I feel I was gate-kept at the Hermes Rue Sevres store yesterday. I'm traveling, so I was wearing jeans and sneakers, but looked ok and had a designer bag. Asked in French for a Bastia, standing in front of a display full of them. The salesperson asked what color, I said idk, blues, greens, indicated I was flexible, and when he came back, he just said he had nothing. No effort to offer anything else or explain. It felt off. I left with little desire to go running to another Hermes store to be brushed off again.
This is exactly why I loved the time I lived in Hawaii. Didn’t matter how I dressed, I always received phenomenal service because everyone dresses down there.
Agreed, as I've been zipping over to Hawaii from time to time for mini get aways for decades and shopping there has not been a problem. It's the Aloha experience.
Greetings from Los Angeles
Agree and include Las Vegas and San Francisco to that list, I’ve gone to luxury stores all sweaty after the gym and have been treated just like any other valued customer.
@@annaisapalindrome that is USA for you 👌👌👌
Exactly! This was happened to me when I went to Chanel, and I didn't wear loud luxury brand. First SA didn't take me seriously, but I just found item I really like then I told her I was going to take it. Then she saw my profile at the end, all the crappy service had changed to be please, but it was too late.
No seriously this is really laughable ... The sales staff barely clear the price of a pair of shoes monthly. They spend most of their time scratching or preening themselves in those marble mausoleums until someone's pa gets sent in to pick up a serious purchase... They'll try reverse psychology sales techniques just because most of their shit is so severely overpriced that if they didn't - they wouldn't sell, but frankly that's a cheap trick that works only the desperately insecure... Only the french could come up with this policy. If the sales staff cannot do their job efficiently and effectively - take your money elsewhere ... At no point should it ever cross your mind that you to impress the staff to get the customer service which is priced into the producy you are buying
100%
Confidence that’s all you need. You need to feel you belong to belong ! And yes minus the fake for sure 😂
It depends on the place too, a bit, I think. You've often said everyone is really nice and helpful in certain boutiques like Dior and Fendi. Some others not so much!
Yes I know what you mean Wendy, it really does depend on the brand/your location etc etc Hugs to you and I hope you’re having a lovely evening 🥰xx
I've only been buying in the YSL and Louis Vuitton stores and while I've always had nice and lovely service at YSL. Louis Vuitton was mixed. And I'm always nice and wear similar outfits. I think it depends on the boutique and the SA.
In my opinion the most important things are being nice, kind, having a bit of patience especially when the boutique is very busy and dressing nice and clean. In my experience the brands don't really matter.
I was at Hermes yesterday and I wore a white T-Shirt, leader jacket, jeans, a Coach bag and loafers (not from a designer) and they were really nice and bought a very nice Twilly. Nobody ignored me or was rude. It was a nice experience.
Hi Sophie! Hope you and David are well!
As for what you said in the video, I don't have any fake bags, but if I did it wouldn't even cross my mind to wear it to go to a luxury boutique!! That would be crazy! What a bad impression if the SA noticed it! I can't believe anyone has the guts to do that! Much better to enter with any cheap, but real bag!
I had a friend who was dating a rich man when we were in our late 20..he gave her a fake bag,but we had no idea neither had she.She just found out much later when it broke and she took to the store to see if they could repair it 😮
Great tips. I find being natural helps. Obviously not too over familiar but being fairly transparent if you’re just browsing, if you have something in mind or if you want help. Of course rude assistants do exist, honestly sometimes looking then deadpan in the face & being like “are you for real” can jolt them into action
Love your take on this!!xx
I decided to purchase my first luxury bag sort of on a whim during my holiday in France. Walked in, and they had an SA assigned to me when I entered the store. She was very pleasant and to be honest I didn't notice that they did any sort of profiling on me. I would just like to note though it made me feel much more comfortable asking for specific bags to see rather than walking around and not knowing what to look at exactly. She did only offer me a coffee after I had agreed to buy the bag though :D Overall it was a nice experience especially since it was my first time buying luxury for myself!
I've found that half of it is confidence, looking nice-ish, and carrying a nice bag (doesn't need to be luxury). Generally, I've mostly dealt with fendi and even if you're just looking they're willing to show you cool stuff. They hire pretty friendly SAs. Though, at this point i do have a fendi SA i like working with.
In other boutiques, I generally give notice that i'm just there to window shop, so they can choose to not really spend much time on me. This kinda makes me feel a bit better walking into stores i'm not as comfortable with.
Such good tips and advice here! And yes I know what you mean, confidence plays a huge role xx
Sophie, this may be a silly idea but would you consider doing a video about your make up routine? You always look so flawless!! 🤩
My thing is if your going to judge me because of what I’m wearing then I don’t want to buy from you in the first place. At the end of the day these sales associates are people, not gods. Just because it feels like they have the power to make or break it is not fact so don’t put yourself down.
I recently went popped into Harrods to buy a YSL Icare after thinking about it for a while. I was on a day out with my family I was comfortable in trainers, jeans, T-shirt cardigan and my Cambridge Satchel. It’s was just a quick off the cuff decision to pop in. The sales woman was so rude. She basically stuck her nose up and judged me off my appearance. Even my husband mentioned the way she was looking at me.
At that point I could have bought the bag as an F you. I can afford it. But I didn’t I smiled in her face and said I much prefer the service in selfridges and left. She lost her sale that day because of her attitude. I won’t purchase something from somewhere that makes me feel unwelcome too. No matter how much I love it. You won’t get my hard earned money with a stank attitude. Sorry not sorry.
Hi Sophie, this is so true in terms of dressing nicely (not necessarily expensive). I just bought my first luxury car (Porsche Cayenne- BTW it’s inspired by your love for the Porsches). I was wearing a coach trench coat - it was raining that day and high boots. I do think the treatment and attention I got was awesome because of their customer service policy but also I wasn’t looking like I woke up and came in pyjamas 😂
I LOVEEEEE the Cayenne! Huge congratulations on your new baby 🥰 I do love that ‘new car feeling’ 😊 Yes I know what you mean, it’s 100% possible to dress nicely without breaking the bank. Hugs to you and happy driving ❤️😊xx
@@SophieShohetOfficial thank you so much 🤗
I would like a video about who introduced you to luxury and the evolution of your love for high end brands
Last month I bought my first designer bag, I just go at Dior with my eco shopping bag, and I really enjoyed my time there. For sure I can say, that I was threated with respect. It was in Paris, еven that I can not speak french fluently, everything was so nice.
I do love Dior! You enjoy your bag, I bet it’s beautiful! 😊😍❤️ Hugs to you my friend xx
@@SophieShohetOfficial You sre so kind, Sophie!
I think it might also depend on your relationship with the store. There are many times I will go into Gucci or Fendi to get something in workout clothes. Or my fiancée will pick something up after work and they offer them something to drink while waiting. But we also have 15+ years of a relationship with the stores. So even if the staff changes they still are not judgy and security never makes us wait.
So annoying, everytime I walk into a store I don't always buy, I wish they just paid the employee a living wage and do away with commission incentives. I don't want to be profiled or worry about cheating on an SA.
Yup, wish there was more talk about the other side of things from the employee side. If they were paid a salary instead I bet there would be less profiling. Seems like a rat race for the sales associates that in turn creates rude behavior and us accepting it as consumers and playing into it is a loop
profiling is definitely a thing. It shouldn't, but it is. Let's be real. I have never received bad service at any brand boutique. Sometimes the service is better, but it has never been bad. Making an appointment is definitely a good idea because it shows you are really interested in an item and not just browsing. When you go to a shop and you are really just browsing, be honest about it. Let the SA know your intentions.
I had been told so many times that the SA's at Chanel in my city were snobby, but when I went in, I was still just deciding on which Classic flap or Boy bag I wanted to save up for. I had no intentions of buying anything that day. So I asked the first SA I saw for someone who had time to show me the bags. A lovely lady took me to her counter and she showed me everything. She was happily explaining to me what the leather differences were, the story of the classic flap. It was a super nice experience. I was dressed in office clothes and had a Speedy with me. I also went on a day and time of the week where there isn't much traffic in the store.
ahh now i know why the walmart greater didnt say hi... point taken.
Good one!
😂
Are you joking ? If im dropping 3k plus on a bag why would i care what the shop girl thinks ??
😂😂😂😂😂 FR
I found despite being an owner of designer items security always follow me as my style is very alternative goth inspired
It puts me off
Most of my purchasers are online after browsing the shops
Hi Sophie! This reminded me that I saw a girl from my country (Brazil) saying she went to the Hermès store in Champs-Élysées to buy the Hermes Oran Sandal and the salesperson said it was sold out because that was for “poor” people that went there just to buy that… she was wearing Gucci flats and a Gucci bag 🤔
That SA sounds rude AF.That’s the only Hermes thing I own and this attitude is not particularly making me want anything else. I will say that Hermes is the only place that acted like they were doing me a huge favor by letting me buy anything there, they are odd. They weren’t snooty though, weirdly just disinterested and detached
She said that? That's very rude. You should be able to walk into any store, designer or not, wearing jeans and a t-shirt even, and get treated with respect. No matter what brand of handbag you're carrying or clothes you're wearing. None of that should matter and it's sad that it does. An associate can really hurt someone's feelings by treating them as if they have no money.
That’s awful Natalia, how awful and so rude. I don’t understand the mindset of such people. It costs nothing to be kind 😔xx❤️
Being rude and pretending people are poor is a sales technique that’s developed in luxury stores. The sales associate doesn’t care how you feel they just want you to buy over priced items 😂 if they are rude to you it means they think you could potentially be a customer.
This technique even famously worked on even Oprah Winfrey lol 😆 she was told she couldn’t have a bag by the sales associate and it became her ultimate goal to leave the store with the bag because he said no.
@@barttrodd7918stimmt nicht, wenn SA mir nicht verkaufen will, was ich möchte und unfreundlich mit mir umgeht , ich verlasse diesen Geschäft und suche den anderen, in Berlin sind SA immer freundlich
Hello from the US. I found I got great service wearing viewable branding and knowing what you want. I wore Gucci glasses in Gucci and then in Prada had my Gucci bag and got great service.
I was carrying the Dior Caro though in Gucci too so that probably helped.
I totally understand you, I feel like we’re definitely ‘profiled’, and I think wearing visible logos helps sometimes! Hugs to you my friend 🥰xx
I think its more about confidence.. I’ve been in Chanel with a baggy tee, tights and sneakers and have received great service.
My ex husband went into Gucci on Bond Street after work to get me a watch for Christmas.He had on paint splattered dirty clothes and was looked down on until he pulled out his wallet and they saw the cash. After that they couldn’t do enough. It’s wrong on every level to judge someone on appearance but I guess they just want a certain type to frequent their stores and wear their brand. Money is money no matter what you look like and if you can afford it you should be able to buy it.
True, yet why insult them by arriving looking dirty? Sheesh. Who wants that?
If I were him, I would have walked out and shopped elsewhere.
@@maryokeefe5351 He is entitled to arrive however he wishes. They are simply shop assistants - hardly a professional role! 😂
Well done in particular here. What you've said here is only basic common sense. Keep 'em coming Sophie! xxx
Thank you for the love as always Paul!xx
SAs are just people like the buyers are.... if I have to impress them to be assisted decently and without prejudice in buying then I'm not interested in their wares.... and that IS LUXURY!! Just my opinion 🙏
Yeah, the luxury to take one's money elsewhere. LOL!
Greetings from Los Angeles
100% agree.
Sophie I have a question regarding shopping in luxury boutiques. After looking at items in the boutique and not wanting to purchase that day, how does one gracefully exit the store so that they would be welcomed back another time. Love your videos so much.
Why not just say that you need some time to think about what you really like? Something along those lines!
Thanks Sophie! Loved it. What about when you are able to go to the Paris stores like Hermès? I’m going for my first time this summer. I don’t want to travel with my nice bags for safety reasons but should I? WHAT SHOULD I DO? Thx!❤
Hey,
As someone who worked in retail in many different sales environment including luxury, targeted as an agent and management. This is the behaviour of lazy SA's. Looking for low hanging fruit. As a customer your money is good somewhere else. Many years ago LV Bond street made me feel unwelcome. I had a bonus and was treating my mum for a big birthday. We left and visited the Gucci boutique. Not only did I purchase a bag for my mum. She bought the matching shoes and returned in sale and purchased another set. You work hard for your money that alone should be enough. If you are respectful you deserve the same.
Online isn't the same experience but if the idea of dressing a certain way or playing games is part of the experience for you, go where you're appreciated.
However, still great tips, that will work. Interesting and entertaining as always. 😊😂
Yes, this, everything you said. Sophie's tips make sense and she's delightful as always, but the need for this kind of video to exist (because people are in fact treated poorly in luxury boutiques) is baffling. How is it ok (or even a tactic) for luxury brands to look down on their customers?
100%
i've walked into an out of town coach store, to buy a shoulder strap for my top handle bag. the sales associate was looking down her nose at me until she realized my bag was authentic. she told me people often came into the boutique to accessorize fake bags.
Who did she think she was looking down at anyone? Coach is nice, but its not a luxury designer. She needs to get off her high horse even if ppl are accenting fake bags.
No offence, but Coach is hardly high-end luxury.
Hi Sophie! Thank U so much for the tips. In my country we don't have designer stores, i bought a couple of things on Gucci online store that is it . I am planning to visit London in fall and are looking forvard to visit Harrods, Dior, and other designer stores. So I will keep your advices in my mind. ❤
I hope you have the nicest trip Barbara! I love that excited feeling when you have a trip in the diary! 🥳😍xx
❤
« How to be taken seriously » well, don’t go there. That’s it. I don’t want to pretend to be someone if I have the right purchase intent and the right bank account for it.
Thanks Sophie for sharing your thoughts with us on this topic! /Marie from Sweden
Hello lovely Marie from a sunny and warm London! Hugs xx
Is it a good idea to tell the SA what your budget is...? i.e. 'today my budget is about $5000' - is that considered helpful/the SA then realises that you're serious and have money to spend? Or is it considered a bit taboo/even a bit tacky?
Hey Lola! I think the opinion on this will 100% differ person to person! I think if the moment feels right and you want to say it, it’s fine to do so. I’ve done this before and it cuts to the chase somewhat!xx
I am SA In luxury boutiques, i would say that is nothing wrong with that. Saying your budget helped us to refer you a product that suits you.
And how much money do these SA make to be treating people with contempt? I am not impressing them by dressing up, but they will be impressed when I spend my money.
Thanks for the insight and information ❤😊
reminds me of the iconic pretty woman scene 😂
What about if you don’t have a top designer anything yet?
Like I don’t have anything high end (would love to, but had such a bad experience in Louis Vuitton in leeds it’s made me too scared to go back.
I didn’t look scruffy I’d been in the office but obviously wasn’t decked out in designer 😅
❤. Thanks so much Sophie. I'm looking to go to Tiffany very soon 😁
Love Tiffany!!xx
Dear , which brand you are wearing ? It’s sooo Chic !
Hope all is good with you, David and the bunnies. Oregon says hello,
Hello lovely Caroline! A long time no speak! I hope you’re really well?
We’re both good, thank you! Xx🥰
Thank you for the video!
Hi, Sophie. First of all i' ll never ever enter a Dior or Chanel or in another high brand , because i recuse to pay the outrageous prices they charge. Secondly, in relation to Chanel, and the poor quality of some products, which a lot of people have been complaining about lately, sellers really should see from a distance whether the bag is fake or not. It's just that the real ones have much less quality than some replicas, despite the fact that prices keep rising. I've had a real one and a replica in my hands, where the replica placed, in terms of quality, the real one light years away; thirdly, I adamantly refuse to contribute to an industry that made its owner the richest man in the world. It is a scandal that a simple bag, made who knows where (I don't believe that the thousands of bags that Chanel has for sale around the world are made by European craftsmen. Young Europeans are not interested in this type of job) costs thousands of dollars or euros or pounds just because it carries a logo, and in the end it's just another leather wallet like the others (and be aware that I'm not vegan, nor vegetarian, nor against things of animal origin). So my choice is clear: do I like some bags from Chanel, Dior, Hermes? I adore. Did I mind the exorbitant amount of money they cost? Never. Not even if I were very rich. Very rich American women already prefer to buy high quality replicas. And I doubt that any employee of any store of the brand knows how to distinguish a fake from a real one. I have a friend who went to one of the Chanel stores to confirm the authenticity of a Chanel Flip flap and at the store they said it was real. (She have a friend there and she is a customer). It was a replica. And she knew. It was just a bet that she won, of course. 😂😂😂😂
I wonder if it’s the same , but I was looking for designer sneakers and ended up buying knock offs. They aren’t dupes for designer styles, but they influenced by designer styles. Are those are repulsive to the sales staff as the knock off handbags? I did see some affordable casual sneakers for $100 and $150 but I didn’t know if they were gym kit casual lol.
Who cares what they think, they're sale assistants, not God.
I'm struggling to understand sporting russian language
They speak Russian in Ukraine as well if that's what you mean...
What does CA stand for? I know SA in this context is sales associate, but I see CA?
Client Advisor
@@AllthePrettyPurses tysm! I was wracking my brain
My money is worth exactly the same amount as anybody else’s!!! Do the sales person really care who you are as long as they get their commission ?
Well, the store makes an effort to look beautiful. Why not make an effort when you go in?
@@maryokeefe5351 yes I would think if you have that kind of money to spend you would at least look presentable. I think it’s more of the attitude that counts both the sales associates and the customer.
Why do we have to put in so much effort to spend our own hard earned money. Who cares, I have bought so many luxury goods in Dubai, no body really cares as long as we spend money.
If you have to strategize before going in a store maybe you should rethink your priorities.
Great tips
Hi, Sophie!
GOOD NIGHT FROM BRAZIL AGAIN..
Just want to put here that he judgement thing when you walk in is real - a physical disability mean't multiple SA's assumed my sister would be the purchaser (a first year tertiary student lol)!
I’m not sure I agree with dressing up to go to a designer store. We went into the Bond Street store with our daughter and Labrador all wearing shorts as we were there on holiday - we got excellent service! I was carrying a Longchamp pliage. It was my first time in LV and it was really busy! My first time in Chanel was in Sloane Street on a Saturday afternoon - on holiday again - and got excellent service and bought a handbag!
Wow. I can’t believe a person would actually go into the boutique wearing a fake bag. Also, I thought selling and buying fakes were illegal. I guess people out there have no morals anymore and think buying it is not stealing but it is. Furthermore there is no policy posted in the boutique saying you need to where a designer bag. Just dress respectfully and be kind and you will be treated with respect
Hi Sophie 💕💕💕
Taking a fake into a designer boutique🤨😂 also these days especially in very touristic cities you see people wearing leggings and sneakers in designer boutiques,and the salespeople treat them nicely,they used to see people from all over the world, and they only care about spending money.If you put a little effort,look polished,be polite you will get nice service.
I think this video is perpetuating harmful info. We should be trying to ensure people no matter what they are wearing, saying, asking for equally and courteously. This is just ingratiating ourselves to the system.
Hi Sophie!!!! Hugs xx
Hello lovely Jill! We’re cooking our dinner (David has put talk sport on 😂 I’m glazed-over haha!) Hugs to you xx
@@SophieShohetOfficial Enjoy your dinner!! We had ours early today. Oh dear men and their sport, for mine its only interesting sport if it's got an engine, he hates footie most especially!!
I like to dress up when I go shopping no matter where. I feel if you rock in wearing gym gear or looking like you have just rolled in a dumpster you are in effect giving off the message that you don’t feel the staff you encounter are worth making an effort for and that is disrespectful.
Hi there. Nice topic but please invest on your audio. Feel like Im in a cave. Cheers!
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sophie you seem like a really cool person so this is nothing against you, but I think that all of this is completely absurd and we shouldn’t be supporting this sort of thinking
How should we be thinking? (Genuinely curious :) )
@@ruthieb428 we should be thinking that if an employee doesn’t want to serve us we take our money elsewhere, and stop judging others based on how they look on the outside
@@ruthieb428 plus a lot of those people work on commission, they need you more than you need them.
Its kinda sad these videos lol. If u can afford it u buy it and leave. Don’t pretend u have money to go those places. It seems sad of a life
Hi sophie
You beat me
Wow Rebecca, you were the first🎉😊
Hello lovely Rebecca, Jill and Nina!xx❤️❤️❤️
@@jillmartin8255 Hi dear Jill, thank you for your answer some time ago. I hope your are doing great❤
@@ninanina4324 Hi there!!! All well here thanks. Hope things going well for you too. I always look out for your name. Take care. x
These people act like they own the place. Please give me a break.
Imagine trying so hard to have a normal customer service for a store that you have to pay thousands of dollars in that can be a down payment
❤
My only thought is. You make less than me so I don’t know why your nose is in the air. 🤣 I’ve gone in tracksuit, well dressed make up and none. I really have lost the caring ness if someone is rude. I feel like they’re just grumpy that I’m spending x amount.
That is arrogant way of thinking, if you’re thinking like that you are no different than SA that think like you. And beside not all SA were rude, most of them are nice.
СТИЛЬ 🇷🇺
Я знаю.