This great device has saved my life - not to keep an eye on my kids like Dave. I am full time caregiver for my 96 year old mom and I needed an easy way to keep an eye on her. This has been a real lifesaver,
I'm trying to setup the wyze cam v2 for the second time and the camera just isn't responding, the first time I was able to carry out the setup without any hazzels. How do I setup the camera again ? The part where the camera responds ready to connect is where I'm stuck at. Kindly revert.
Just bought my 3rd wyze cam v2 but it will not scan. I had no problems scanning the first 2 on my smart phone. I turned the router off and on, checked my network password but nothing. I've moved the camera in and out, tipped it up/down, nothing. Please help.
Thanks for reaching out to us and we're glad that you had an easy time setting up your camera, Gina! We appreciate your support and if you have any questions about your Wyze Cam, please feel free to let us know. :)
Would be great to see a Windows 10 app when I'm at work in front of my PC. Ring has an app for W10 that is ported over from iOS or Android and works great.
Tengo una pregunta. Cambie. El servicio de internet. Y tengo una buena señal pero mis cámaras. No quieren configurar. Con el sistema. Nuevo de internet y tengo las cámaras. Que estás mostrándo me puedes ayudar.
Usb cord and the plug was missng from one of my boxes. I ordered 2 wyze cams been using only ONE for a few years. BECAUSE I CAN'T GET THROUGH A CUSTOMER SERVICE SO I CAN ORDER A CORD AND PLUG
Sorry to hear about this! Usually it should work in the first couple of tries. If you're still having trouble with setting up your Wyze Cam, please contact our support people through this form: support.wyzecam.com/hc/en-us/requests/new
Help mine won’t go any further the adding my email and password. I’ve tried different emails but the continue button will not work. I’m just stuck in limbo with this thing. What do I do?
I was trying to set up my Wyze cam and getting a message that it is offline. I have reset my internet and unplug the device, but it's still not working.
I do all steps and also scan QR and do say QR Scan and wait. then after waiting of 150s. It time out and no connect and say check your network. I am connecting to 2.4G so do not know what is problem. I have tried other MFG Cam on my network no problem but have problem only with Wyze. Can you help me?
i need help with my wyze cam everytime i set up my wyze cam it did not go through the set up was o kay the time i did it and now i didn't do it before last time show me how to set up wyze cam
My WyzeCam V2 worked for about a day, but then it stopped working. It just said "Power Cycle your Camera (Error Code -90)" And so I looked it up, and apparently alot of other people were having the same problem. Also, every time I tried to turn it on, it makes me redo the setup. Please help, as we were excited to get this, as we think someones been going into our house, and it worked for a day, then nothing.
Oh no! What a horrible situation! Let's see what we can do about your Wyze Cam. :) Error Code 90 is the most common error code because all it means is that the server can't locate your Wyze Cam. Generally, this will be caused by either a power or connectivity issue. Power cycling means to unplug your Wyze Cam and plug it in again. But before you try that, could you please check to see what color the light is on your Wyze Cam and if it's flashing? That will help us figure out what was going on here (though power cycling will probably fix the issue at least for the short term if not longer). When you try to turn on your Wyze Cam, are you pressing the button on the bottom of the camera or are you just unplugging it and plugging it back in?
At this point, we have not enabled a computer method for viewing Wyze Cams. The alert videos are stored in the AWS cloud and you can access them through the Notifications tab in the Wyze app. Manually recorded videos are stored directly on your phone and you can use either the Wyze app Album or your phone's Gallery to view them. Videos recorded to your microSD card are stored to the microSD card and can be seen in the Playback section found when viewing the Live Stream of that Wyze Cam.
Thanks for reaching out to us and for the feedback, Yograj! We are currently working on an outdoor camera but at this time, we don't have a time-line for when that might be available. We have received a number off requests about viewing the app on a computer and we are currently researching that feature. If you arte interested, we do have a wish-list section on our forums where you can request features like this directly from our team and also vote on your favorite topics. If you are interested, we've included a link below but if you have any more feedback or any more questions about your Wyze Cam, please feel free to let us know. forums.wyzecam.com/t/view-on-pc-browser/6739
Can someone explain why when I turn off the camera thru my app and turn it back on it tells me the device is offline ? And I have to set the camera up all over again ?
This sounds like it could be a delay caused by turning the camera off and back on -- it varies depending on your network's strength and speed. If you'd like, you can reach out to our customer support team so they can help at: support.wyzecam.com/hc/en-us/requests/new
If the camera is unplugged, none of the features will work. If there is a power outage, the camera will usually reconnect when the power comes back on. If it doesn't, power cycling the Wyze Cam will restart the connection. :)
Hello there. We're sorry to hear that this is happening! Our support team would gladly look into your Wyze Doorbell Pro connection issue further. You can contact them through support.wyze.com.
With the camera plugged in, press and hold the setup button on the bottom of the camera for 10 seconds. If you have a Wyze Cam v1 hold it for 20 seconds. This will reset the camera.
Whoops! Well, we can help out with that. It looks like either you are trying to connect to the 5GHz network or you have entered your network name incorrectly. What I have found helps with this is to connect your phone or tablet to your 2.4GHz network and try the process again. You can verify your password at the same time if you want by forgetting your 2.4GHz network's information in your phone or tablet, restarting your device, and then connecting to that network again. If your password is incorrect, you should hear, "Cannot connect to local network." If you need any help, let us know! :)
@@wyze This worked for me I was having the same problem as Lynette Corn. The mistake I was making was I capitalized the first letter of my password, shouldn't have . But I'm good now thanks.
That can be used for plugging in the Wyze Sense's Bridge so the sensors can connect to the camera's network. Some users also use the USB port to daisy chain cameras!
@@wyze I understand the daisy chain, but is there a example of what you mean by plugging in the Wyze Sense's Bridge so the sensors can connect to the camera?
@@bens2603 the Wyze Sense is another product we offer which has several components. The Bridge is essentially a USB dongle which connects to the back of a v2 or Pan camera using the USB port. For more information about the Wyze Sense (including the bridge) you can check the Sense Starter Kit here: wyze.com/wyze-sense.html
My sound constantly cuts out, when I am playing back from the sd card the sound is waaaaaaay off(when it’s actually working). Idk what would be causing this but it happens with EVERY video I record and hold on my phone.
Bummer! That really stinks. I recommend sending an email with an example of one of these videos to support@wyzecam.com . They will be better equipped to help you than I am. :)
You would have to setup the camera on the WiFi network you want to use in order to get the camera to connect and view the live-stream, Chico. If you have any more questions about your Wyze Cam, please let us know. :)
We're sorry to hear that you've been having issues connecting, Alex. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this? If you haven't we've included the link to our support team below but if you have any more questions about your Wyze Cam or run into any issues trying to reach out to us, please let us know. :) support.wyzecam.com/hc/en-us/requests/new
We're sorry to hear that you're having an issue with your Wyze Cam, Christopher. Are you still having an issue with your Camera speaking in another language? If you are, we would recommend reaching out to our support team so we can help look into this as soon as possible. :)
Sorry to hear this! Do you have a different power cable and adapter (perhaps from a phone) that you could try with it? Sounds like you are going to need something replaced. We recommend that you fill out this form to get in touch with customer support. :) support.wyzecam.com/hc/en-us/requests/new
After you can the QR code wait until it says set up complete , then check the box and press next . If that doesn’t help then maybe wanna send a message to Customer support .
We’ve only had the cameras up and running for a short time. ruclips.net/user/postUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe So far we love them! I got the outdoor mounting kit for them and they were easy to install. Once you download the app, it walks you through the very easy set up. The clarity, and range is awesome. I am thinking seriously about adding another camera or two to my 3 camera system. The price is lower than a lot of comparable systems.
That is definitely not expected -- did you purchase this through a third party seller? Please reach out to customer support so we can investigate at: support.wyzecam.com/hc/en-us/requests/new
Ah... Your phone's operating system is not compatible with our app. If you upgrade your phone's OS (if possible) or get a more recent phone that should work. But I think that the s3 won't be able to function with the Wyze app because it won't work with the more recent operating systems. We're sorry. :(
My Wyzecam doesn't connect to Google Wifi. The reason for this is that Google Wifi is a mesh system and it broadcast both 2.4ghz and 5ghz on the same SSID. The Wyzecam isn't smart enough to know there is also a 2.4ghz in the SSID because my phone is connected automatically to the 5ghz. Dumb. Now I need to return this product for a refund. 🤦♂
The setup is a joke, the system ask for an email to send various codes. The email is nevr sent. I wastd my money on two cameras and I can't complete the setup!
I just got this camera a week now and working good but the email notification don't work well. I get them once in a while. But most of the time I get nothing at all ☹️☹️☹️. The sensitivity on the camera is around 80 precent and nothing at all. I think camera need a software flash update. ☹️☹️☹️☹️☹️☹️
Thank you for reaching out to us, Ray! We're sorry to hear that you've been having some issues with your notifications. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this? If you haven't yet, we've included the link to our support site so we can help look into this issue as soon as possible, but if you have any more questions about your camera, or any issues reaching out to us, please let us know. :)
Your video is incorrect. You need to tell which camera or which QR code to scan. IF ANYONE IS READING THIS. REMOVE THE PLASTIC PROTECTOR ON THE WYZE CAMERA FIRST. THE WYZE CAMERA NEED TO FAVE THE PHONE QR CODE !!! Took me 20 min to figure this out.
Hello Mr. Crosby I just wanted to let you know I ordered seven cameras and was going to reffer my company to buy more. Unfortunately I called twice today to get help support and I waited like 25 mins for someone to answer and then he reffered me to an email and didn't want to walk me through it. I'm an older guy and not tech savvy and needed help with hooking up my wyze cams to my Verizon ml 900 jet pack. I left the call with I will just return them all and he said ok do that. What a huge disappointment with your company. I have better service getting my dog groomed a pet smart!!! I can see you company failing if you dont get representatives who care!!! Happy New Year
Hello, We are so sorry to hear about this. I'm not Dave but we are looking into this internally. We think that we found your ticket and we're looking into this. If you are still interested in getting your Wyze Cams up and running we would love to help. We agree that this should not have been your experience and we apologize. We hope that your holiday season otherwise went well. Best, Wyze
Wyze Cams do not support 5GHz networks. If you would like, you can vote for this to be added in through our Roadmap at forums.wyzecam.com/c/roadmap. :)
Finally got it going, but immediately afterward I got a notice that an update was available. I clicked on that, and it froze at 31%. AND the camera no longer worked!
Thanks for sharing your experience! We're sorry to hear the camera hasn't recorded as expected. There is a 5-minute cooldown after a 12-second Event is triggered. If you'd like, you can consider enabling Complete Motion Capture for improved video storage on the cloud. You can learn more about CMC here: services.wyze.com/detail/cmc
Sorry to hear this! If you're still having trouble, please fill out this form to get in contact with our support people: support.wyzecam.com/hc/en-us/requests/new
We're sorry to hear that your Wyze Cam had difficulty connecting with your WiFi but thank you for letting us know about this experience. Please reach out to our customer support team so we can help identify what is causing the connectivity issue at: support.wyzecam.com/hc/en-us/requests/new
Why would a company release a product so amazing in limited quantities (wyze car) and then not have their servers able to handle to load? I'm not the only person who's "word of mouth advertising" isn't going to be good anymore. You shoulda made it for everyone and not just 5,000 people lucky enough to get through to your crappy servers. Do you realize how much those things woulda sold? They'd be one of your best sellers but you only made 5,000. Not a good business strategy. Everyone hates you now. Lmao
Very unreliable. I have had to remove and reinstall each time I want to use it. Throw it away and think about the $20 hamburger you could have bought instead! You get what you pay for....but this time you didn't.
The instructions aren't even close. There's no app on Apple app store. I created my account and never received any email with verification code. The account, though I can use it to log into their web site doesn't work on the phone app. The phone app won't accept the account and doesn't issue any error messages saying its an invalid account or anything... it doesn't do anything. Tried calling but was on hold for a long time but couldn't take the "music". Seems like the product is from a startup company run by idiot children.
We DO have an app in the Apple App Store! The link was in the video description. Here's a copy of it! itunes.apple.com/us/app/wyze/id1288415553?mt=8 We're sorry to hear about your account issues and dislike of the hold music. Could you please fill out this form with a description of what's going on? Once you send it in, you will receive a support ticket number in a reply email. Please give that to me and I will help you out with the account problem. :) www.wyzecam.com/wyze-support/support-ticket/
Oh. I was looking on www.apple.com/ios/app-store/ If you google the apple app store, this is the result. You should have said iTunes... totally different thing. photos.app.goo.gl/fjwdJ8jVHNe6sRTk8
My V2 has worked fine for 6 weeks, now whenever the power is disconnected (even for a few seconds) I need to do a factory reset when I plug it in again, it doesn't automatically connect like it used to. Any ideas what's going on?
Sorry to hear about this, Fisherguy01! If this is still going on, please contact our customer support people. That should not be your experience. Here's a form to get in contact with us: support.wyzecam.com/hc/en-us/requests/new
This video was very clear, just like everyone was saying . Thank you very much...
This great device has saved my life - not to keep an eye on my kids like Dave. I am full time caregiver for my 96 year old mom and I needed an easy way to keep an eye on her. This has been a real lifesaver,
First of all, we're glad that your mother has such an awesome daughter. Secondly, we are happy to help! :)
Thank you for your precisement, you're the man brother. Jesus bless
Awesome and adorable while you're teaching. Xo
I'm trying to setup the wyze cam v2 for the second time and the camera just isn't responding, the first time I was able to carry out the setup without any hazzels. How do I setup the camera again ? The part where the camera responds ready to connect is where I'm stuck at. Kindly revert.
should your IPAD bluetooth be turned on or off during wyze installation please?
Just bought my 3rd wyze cam v2 but it will not scan. I had no problems scanning the first 2 on my smart phone. I turned the router off and on, checked my network password but nothing. I've moved the camera in and out, tipped it up/down, nothing. Please help.
Love it efficient practical and affordable
wow super EASY to follow instructions thank you
Thanks for reaching out to us and we're glad that you had an easy time setting up your camera, Gina! We appreciate your support and if you have any questions about your Wyze Cam, please feel free to let us know. :)
Would be great to see a Windows 10 app when I'm at work in front of my PC. Ring has an app for W10 that is ported over from iOS or Android and works great.
Also, can you use a USB flash drive instead of a memory card?
Im planning on going on a trip, how long can the Wyze Cam be plugged in? Will it over heat?
Edit: Also if i have a 32 g how long will it record for?
Wyze Cameras Works With Alexa?
Can it work when it’s unplugged/hold a charge or does it have to be plugged in?
How can I get my second camera to record? Only the first camera does this.
Unable to scan de QR.. I deleted the app by accident and I downloaded again, but scan the QR it does not work, why?
wow you cant beat the price and easy setup!
Thanks, Alex!
Hi guys, just set up my WYZE PAN camera to my home, BUT I want to take it on vacation, HOW do I re-set it up for the hotel WIFI?
Tengo una pregunta. Cambie. El servicio de internet. Y tengo una buena señal pero mis cámaras. No quieren configurar. Con el sistema. Nuevo de internet y tengo las cámaras. Que estás mostrándo me puedes ayudar.
Will this device work w/my Galaxy amp 2 phone from Cricket?
Yes! Thank you for checking on this. :)
Very Clear. Thank you.
Usb cord and the plug was missng from one of my boxes. I ordered 2 wyze cams been using only ONE for a few years. BECAUSE I CAN'T GET THROUGH A CUSTOMER SERVICE SO I CAN ORDER A CORD AND PLUG
The cord and plug is any USB cord and power adapter. Surely you have one?
but, how many times do I have to try if it not connecting right away?thank you. (my internet is 2.4.
Sorry to hear about this! Usually it should work in the first couple of tries. If you're still having trouble with setting up your Wyze Cam, please contact our support people through this form:
support.wyzecam.com/hc/en-us/requests/new
Hi. So, the cable has to be attached always?
Correct! :)
how many wyze cam instll in the app
Help mine won’t go any further the adding my email and password. I’ve tried different emails but the continue button will not work. I’m just stuck in limbo with this thing. What do I do?
I was trying to set up my Wyze cam and getting a message that it is offline. I have reset my internet and unplug the device, but it's still not working.
mine is doing the same! what did you do to fix it if you did?
What if u have more than one is it going to be the same app
Good. Info....my. Cabin in. The. Woods. Has. Power. But. No wifi...can I use. It???..(setup. At. Another loc w wifi)??
You'll need a WiFi connection to set up and view the camera. :)
I do all steps and also scan QR and do say QR Scan and wait. then after waiting of 150s. It time out and no connect and say check your network. I am connecting to 2.4G so do not know what is problem. I have tried other MFG Cam on my network no problem but have problem only with Wyze. Can you help me?
We'd be happy to help! Please contact our customer support team at:
support.wyzecam.com/hc/en-us/requests/new
i need help with my wyze cam everytime i set up my wyze cam it did not go through the set up was o kay the time i did it and now i didn't do it before last time show me how to set up wyze cam
Can we disable the audio/motion sensor?
Very helpful. I’m ready to get started.
We're glad to hear it, Nancy! If you have any issues getting set up or have any questions about your Wyze Cam, please let us know. :D
Mine is a red flash light ! What I do ?
Can you explain in more detail the tricky part of applying adhesive tape to the metal plate? :D
My WyzeCam V2 worked for about a day, but then it stopped working. It just said "Power Cycle your Camera (Error Code -90)" And so I looked it up, and apparently alot of other people were having the same problem. Also, every time I tried to turn it on, it makes me redo the setup. Please help, as we were excited to get this, as we think someones been going into our house, and it worked for a day, then nothing.
Oh no! What a horrible situation! Let's see what we can do about your Wyze Cam. :)
Error Code 90 is the most common error code because all it means is that the server can't locate your Wyze Cam. Generally, this will be caused by either a power or connectivity issue. Power cycling means to unplug your Wyze Cam and plug it in again. But before you try that, could you please check to see what color the light is on your Wyze Cam and if it's flashing? That will help us figure out what was going on here (though power cycling will probably fix the issue at least for the short term if not longer).
When you try to turn on your Wyze Cam, are you pressing the button on the bottom of the camera or are you just unplugging it and plugging it back in?
is there an option to view cam activity on a website/browser? (other than cell phone) where is the video footage stored? a cloud app?
At this point, we have not enabled a computer method for viewing Wyze Cams.
The alert videos are stored in the AWS cloud and you can access them through the Notifications tab in the Wyze app.
Manually recorded videos are stored directly on your phone and you can use either the Wyze app Album or your phone's Gallery to view them.
Videos recorded to your microSD card are stored to the microSD card and can be seen in the Playback section found when viewing the Live Stream of that Wyze Cam.
I want to have 3 indoor and 5 outdoor cameras for my small motel, can this be linked to MAC, laptop or monitor?
Thanks for reaching out to us and for the feedback, Yograj! We are currently working on an outdoor camera but at this time, we don't have a time-line for when that might be available. We have received a number off requests about viewing the app on a computer and we are currently researching that feature. If you arte interested, we do have a wish-list section on our forums where you can request features like this directly from our team and also vote on your favorite topics. If you are interested, we've included a link below but if you have any more feedback or any more questions about your Wyze Cam, please feel free to let us know.
forums.wyzecam.com/t/view-on-pc-browser/6739
I’m trying to set up mine bt it’s not connecting
Can someone explain why when I turn off the camera thru my app and turn it back on it tells me the device is offline ? And I have to set the camera up all over again ?
This sounds like it could be a delay caused by turning the camera off and back on -- it varies depending on your network's strength and speed. If you'd like, you can reach out to our customer support team so they can help at:
support.wyzecam.com/hc/en-us/requests/new
How do I share it with my family members? How do they get access to the wyze cam?
What if the cam is unplugged or there is a power outage ??
If the camera is unplugged, none of the features will work. If there is a power outage, the camera will usually reconnect when the power comes back on. If it doesn't, power cycling the Wyze Cam will restart the connection. :)
I have the doorbell pro and dose not work . I reset the internet 2 times I have the speaker next to the door bell and still no connection
Hello there. We're sorry to hear that this is happening! Our support team would gladly look into your Wyze Doorbell Pro connection issue further. You can contact them through support.wyze.com.
I didn’t use mine for 2 months and got disconnected.. it won’t work now . What can I do .?
With the camera plugged in, press and hold the setup button on the bottom of the camera for 10 seconds. If you have a Wyze Cam v1 hold it for 20 seconds. This will reset the camera.
How do I turn off cameras to where no one can watch if I am the administrator
Mine keeps saying "Cannot find network or cannot find specific network name." So I'm in trouble after barely getting started!
Whoops! Well, we can help out with that. It looks like either you are trying to connect to the 5GHz network or you have entered your network name incorrectly.
What I have found helps with this is to connect your phone or tablet to your 2.4GHz network and try the process again. You can verify your password at the same time if you want by forgetting your 2.4GHz network's information in your phone or tablet, restarting your device, and then connecting to that network again. If your password is incorrect, you should hear, "Cannot connect to local network."
If you need any help, let us know! :)
@@wyze This worked for me I was having the same problem as Lynette Corn. The mistake I was making was I capitalized the first letter of my password, shouldn't have . But I'm good now thanks.
When is the USB connection used for on the back of the WyzeCam?
That can be used for plugging in the Wyze Sense's Bridge so the sensors can connect to the camera's network. Some users also use the USB port to daisy chain cameras!
@@wyze I understand the daisy chain, but is there a example of what you mean by plugging in the Wyze Sense's Bridge so the sensors can connect to the camera?
@@bens2603 the Wyze Sense is another product we offer which has several components. The Bridge is essentially a USB dongle which connects to the back of a v2 or Pan camera using the USB port. For more information about the Wyze Sense (including the bridge) you can check the Sense Starter Kit here:
wyze.com/wyze-sense.html
@@wyze Great, thank you for your feedback.
Can you set up multiple phone into one camera
YES, i have it setup on my work cell and personal cell
Hello
How can I reset my wyze cam
Mine will not connect it seems simple enough but times out after 3 tries.. and waiting I think the 90 seconds? What the heck could I be doing wrong?
Can I be at work and still see what's going on in my home on regular 4g LTE ?
As long as both your phone and your Wyze Cam have access to stable internet, yes! :)
My sound constantly cuts out, when I am playing back from the sd card the sound is waaaaaaay off(when it’s actually working). Idk what would be causing this but it happens with EVERY video I record and hold on my phone.
Sorry for my delay in replying to this!
If you watch the videos later do you have the same delay?
WyzeCam yes. It is like that all of the time. Forever.
Bummer! That really stinks. I recommend sending an email with an example of one of these videos to support@wyzecam.com . They will be better equipped to help you than I am. :)
nice
what if I want to use it in a hotel room which have different wifi?
You would have to setup the camera on the WiFi network you want to use in order to get the camera to connect and view the live-stream, Chico. If you have any more questions about your Wyze Cam, please let us know. :)
I just got the camera and its not connecting to my network, going to return it
We're sorry to hear that you've been having issues connecting, Alex. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this?
If you haven't we've included the link to our support team below but if you have any more questions about your Wyze Cam or run into any issues trying to reach out to us, please let us know. :)
support.wyzecam.com/hc/en-us/requests/new
It's not wireless?
and it was a good lifesaver to help good people and take out bad guys out of the USA
Do l need an extra wite? Like this
15-Feet USB 2.0 A Male to A Female Extension
Or it comes with it
what does connect time out mean when I try to hook up to internet
It cannot find network.
Mine does not speck English and I can't get it to work
We're sorry to hear that you're having an issue with your Wyze Cam, Christopher. Are you still having an issue with your Camera speaking in another language? If you are, we would recommend reaching out to our support team so we can help look into this as soon as possible. :)
the solid yellow light never flashes despite unplugging and re-plugging the cord in several times.
Sorry to hear this! Do you have a different power cable and adapter (perhaps from a phone) that you could try with it? Sounds like you are going to need something replaced. We recommend that you fill out this form to get in touch with customer support. :)
support.wyzecam.com/hc/en-us/requests/new
Got it
I’ve been trying it for a half hour still can’t get it to connect can anybody help me
After you can the QR code wait until it says set up complete , then check the box and press next . If that doesn’t help then maybe wanna send a message to Customer support .
I have left many emails and messages no answer back
Does not send code to my email
We’ve only had the cameras up and running for a short time. ruclips.net/user/postUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe So far we love them! I got the outdoor mounting kit for them and they were easy to install. Once you download the app, it walks you through the very easy set up. The clarity, and range is awesome. I am thinking seriously about adding another camera or two to my 3 camera system. The price is lower than a lot of comparable systems.
My camera is not saying ready to connect its saying something in another language
That is definitely not expected -- did you purchase this through a third party seller? Please reach out to customer support so we can investigate at:
support.wyzecam.com/hc/en-us/requests/new
Can you not use it with Samsung phones?
My Samsung S8 works well with my Wyze Cams! Are you having trouble with the app or camera, Harold?
Thanks for your quick reply.After downloading the app it says my phone is not compatible. My mobile phone is Samsung 3
Ah... Your phone's operating system is not compatible with our app. If you upgrade your phone's OS (if possible) or get a more recent phone that should work. But I think that the s3 won't be able to function with the Wyze app because it won't work with the more recent operating systems. We're sorry. :(
Por favor pueden decir las indicaciones en español
I can't connect mynwyz cam
My Wyzecam doesn't connect to Google Wifi. The reason for this is that Google Wifi is a mesh system and it broadcast both 2.4ghz and 5ghz on the same SSID. The Wyzecam isn't smart enough to know there is also a 2.4ghz in the SSID because my phone is connected automatically to the 5ghz. Dumb. Now I need to return this product for a refund. 🤦♂
The setup is a joke, the system ask for an email to send various codes. The email is nevr sent. I wastd my money on two cameras and I can't complete the setup!
I just got this camera a week now and working good but the email notification don't work well. I get them once in a while. But most of the time I get nothing at all ☹️☹️☹️. The sensitivity on the camera is around 80 precent and nothing at all. I think camera need a software flash update. ☹️☹️☹️☹️☹️☹️
Thank you for reaching out to us, Ray! We're sorry to hear that you've been having some issues with your notifications. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this?
If you haven't yet, we've included the link to our support site so we can help look into this issue as soon as possible, but if you have any more questions about your camera, or any issues reaching out to us, please let us know. :)
Im gonna have to return this item....it just wont connect to my wifi. What a disappointment!
mine keeps saying "connection failed" :(((
Oh no! I recommend contacting our customer support. We'll be able to help with that! :)
Mine to even tried other wifi networks, my app makes me type network name in vs selecting the wifi network
Won’t scan the code
It would be great if I can connect it to my Google Home Hub
Manuel Alvarez you can
Your video is incorrect. You need to tell which camera or which QR code to scan.
IF ANYONE IS READING THIS. REMOVE THE PLASTIC PROTECTOR ON THE WYZE CAMERA FIRST. THE WYZE CAMERA NEED TO FAVE THE PHONE QR CODE !!! Took me 20 min to figure this out.
how to scan qr code
Hello Mr. Crosby
I just wanted to let you know I ordered seven cameras and was going to reffer my company to buy more. Unfortunately I called twice today to get help support and I waited like 25 mins for someone to answer and then he reffered me to an email and didn't want to walk me through it.
I'm an older guy and not tech savvy and needed help with hooking up my wyze cams to my Verizon ml 900 jet pack.
I left the call with I will just return them all and he said ok do that.
What a huge disappointment with your company. I have better service getting my dog groomed a pet smart!!!
I can see you company failing if you dont get representatives who care!!!
Happy New Year
Hello,
We are so sorry to hear about this. I'm not Dave but we are looking into this internally. We think that we found your ticket and we're looking into this. If you are still interested in getting your Wyze Cams up and running we would love to help. We agree that this should not have been your experience and we apologize. We hope that your holiday season otherwise went well.
Best,
Wyze
how about a 5g connection?
Wyze Cams do not support 5GHz networks. If you would like, you can vote for this to be added in through our Roadmap at forums.wyzecam.com/c/roadmap. :)
Finally got it going, but immediately afterward I got a notice that an update was available. I clicked on that, and it froze at 31%. AND the camera no longer worked!
We're sorry to hear that! Are you still running into this issue? If so, what color is the light on your Wyze Cam? Does it flash?
solid blue, no flash
Solid blue means that it SHOULD be connecting to your router (we'll check on that). Have you tried unplugging it and plugging it back in again?
I cannot connect
QR code will not work no matter what I do. Whoever came up with this idea? Camera is going back
It nice cam. but sometime do not recor.all
Thanks for sharing your experience! We're sorry to hear the camera hasn't recorded as expected. There is a 5-minute cooldown after a 12-second Event is triggered. If you'd like, you can consider enabling Complete Motion Capture for improved video storage on the cloud. You can learn more about CMC here: services.wyze.com/detail/cmc
Im having problem
Sorry to hear this! If you're still having trouble, please fill out this form to get in contact with our support people:
support.wyzecam.com/hc/en-us/requests/new
could you be any more vague?
Does not connect to WiFi. Save your money.
We're sorry to hear that your Wyze Cam had difficulty connecting with your WiFi but thank you for letting us know about this experience. Please reach out to our customer support team so we can help identify what is causing the connectivity issue at: support.wyzecam.com/hc/en-us/requests/new
QR code scan sucks!!!!
Thiết
Myspectr.wifi78.2g
Why would a company release a product so amazing in limited quantities (wyze car) and then not have their servers able to handle to load? I'm not the only person who's "word of mouth advertising" isn't going to be good anymore. You shoulda made it for everyone and not just 5,000 people lucky enough to get through to your crappy servers. Do you realize how much those things woulda sold? They'd be one of your best sellers but you only made 5,000. Not a good business strategy. Everyone hates you now. Lmao
L
Junk
Very unreliable. I have had to remove and reinstall each time I want to use it. Throw it away and think about the
$20 hamburger you could have bought instead!
You get what you pay for....but this time you didn't.
The instructions aren't even close. There's no app on Apple app store. I created my account and never received any email with verification code. The account, though I can use it to log into their web site doesn't work on the phone app. The phone app won't accept the account and doesn't issue any error messages saying its an invalid account or anything... it doesn't do anything. Tried calling but was on hold for a long time but couldn't take the "music".
Seems like the product is from a startup company run by idiot children.
We DO have an app in the Apple App Store! The link was in the video description. Here's a copy of it! itunes.apple.com/us/app/wyze/id1288415553?mt=8
We're sorry to hear about your account issues and dislike of the hold music. Could you please fill out this form with a description of what's going on? Once you send it in, you will receive a support ticket number in a reply email. Please give that to me and I will help you out with the account problem. :)
www.wyzecam.com/wyze-support/support-ticket/
Oh. I was looking on www.apple.com/ios/app-store/
If you google the apple app store, this is the result. You should have said iTunes... totally different thing.
photos.app.goo.gl/fjwdJ8jVHNe6sRTk8
I did a couple of tickets, already. No response, yet.
May I please have your support ticket numbers? I can't find them without the numbers. :)
72702 & 72696
My V2 has worked fine for 6 weeks, now whenever the power is disconnected (even for a few seconds) I need to do a factory reset when I plug it in again, it doesn't automatically connect like it used to.
Any ideas what's going on?
Sorry to hear about this, Fisherguy01! If this is still going on, please contact our customer support people. That should not be your experience. Here's a form to get in contact with us:
support.wyzecam.com/hc/en-us/requests/new