I love this tineco! It has made it so much easier to keep my floors clean! As a lung transplant recipient I needed something to help that was not heavy and this is a game changer for me . Thank you
I messaged support on Facebook. Hopefully I will hear back from them soon! I use mine a lot and after just a few short months I had to buy brand new rollers for it. It keeps saying *install brush roller correctly* and makes this awful whirring sound. When I remove the cover, the roller isn't moving. It is as if the transmission is going out or something??
Hello , I'm a French high tech youtubeur, one of your colleagues sent me this model for making an unboxing video wich I made like we dealed. The video is not published yet because my s5 is not working after only 3 months of using [ one time per week) very week using frequency. Could you please contact me for fixing this problem, I saw many customers complaining for this kind of problems happening on this vacuum. I don't want to promote some thing not reliable.
Dear Troy, thanks for your attention to Tineco. We are sorry that we don't offer any trade-in for now. Please feel free to contact our customer service at www.tineco.com if you need further assistance.
I wish these companies implement a trade in service to update our gadgets. I always want the newer version, but my husband says “no more “new gadgets until ours break down. 😰😰
Dear Claudia, Thank you for the comment. I am sorry to tell you that we do not provide the service to update the gadgets. If you have any other questions, please feel free to contact our customer service team via email, and they are ready to help. Best regards, Tineco Customer Care
Ma perché fate dei video impossibile io lavo con il pavimento quasi pulito e pure alcune macchie specialmente se sono appiccicose li tolgo a mano ,altrimenti non vanno via e poi non asciuga bene rimangono aloni bagnati, e la terza che compro😢
Hi, customer. You can click the link and see the difference between S5 and S5 PRO: store.tineco.com/products/tineco-floor-one-s5-pro-cordless-lightweight-smart-wet-dry-vacuum-cleaner
After charging S5 start to have humming sound similar to the internal fan sound of laptop. Is it normal? The sound continue even after the power is cut. Is the battery overheating? Any danger of fire?
Hi Woji, You hear this noise because a fan starts working to lower the charging temperature. It's safe and will do no harm to your health. We suggest you update your APP to add a vocal reminder once the fan is going to work. Hope my response helps you.
Please disassemble the handle. Press the spring to release the handle with a tool (like a screwdriver) and lift the released handle from the appliance.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Dear Marco, Thank you for the comment. Of course you could buy the machine in Italy. We have sales channels both offline and online in Italy. Best regards, Tineco Customer Care
I love this tineco! It has made it so much easier to keep my floors clean! As a lung transplant recipient I needed something to help that was not heavy and this is a game changer for me . Thank you
I messaged support on Facebook. Hopefully I will hear back from them soon! I use mine a lot and after just a few short months I had to buy brand new rollers for it. It keeps saying *install brush roller correctly* and makes this awful whirring sound. When I remove the cover, the roller isn't moving. It is as if the transmission is going out or something??
Hi,i have a question;roller brush must be always dry before use?
Hello , I'm a French high tech youtubeur, one of your colleagues sent me this model for making an unboxing video wich I made like we dealed. The video is not published yet because my s5 is not working after only 3 months of using [ one time per week) very week using frequency. Could you please contact me for fixing this problem, I saw many customers complaining for this kind of problems happening on this vacuum. I don't want to promote some thing not reliable.
Hi, how to replace the cracked tube of vacuum suction after 1.5 yers of use? In addition where to buy the new one?
Do you guys offer any trade ends if we wanted to upgrade to the new S5 Pro? I currently have the S3
Dear Troy, thanks for your attention to Tineco. We are sorry that we don't offer any trade-in for now. Please feel free to contact our customer service at www.tineco.com if you need further assistance.
السلام عليكم
انا في السعوديه ارغب بشراء S5 كيف ذلك؟
I wish these companies implement a trade in service to update our gadgets. I always want the newer version, but my husband says “no more “new gadgets until ours break down. 😰😰
Dear Claudia,
Thank you for the comment. I am sorry to tell you that we do not provide the service to update the gadgets. If you have any other questions, please feel free to contact our customer service team via email, and they are ready to help.
Best regards,
Tineco Customer Care
Loved my Tineco Iflor one S3 from day one this S5 looks awesome , would love to review
Im having trouble with my s5 pro. It keeps saying please restart your appliance and shows sonething red inside vacuum that i dont know how yo get to
is it possible to have the Floor S5 Pro and also the small vacuum included in the "power kit"? basically as "S5 Pro power kit"? (delivered in italy)
Bonjour mon tineco s5 quand il charge le ventilateur se met en marche longtemps est-ce que c normal ? Que je dois faire ?merci
Como se puede desmontar el mango por favor tengo que embalar en caja y no puedo es para una devolución mi tineco no salió buena !
How do you remove the roller on the dry vac? It’s not intuitive like the mop, and it is nowhere in the manual.
Hi, customer. You can open the dustbin first, the prefilter is inside the dustbin.
I can use in carpet ???
Can I buy it in uk? I can only see the s3 on the website
Ma perché fate dei video impossibile io lavo con il pavimento quasi pulito e pure alcune macchie specialmente se sono appiccicose li tolgo a mano ,altrimenti non vanno via e poi non asciuga bene rimangono aloni bagnati, e la terza che compro😢
Whats the difference between these 2 and the Extreme unit from the series?
Hi, customer.
You can click the link and see the difference between S5 and S5 PRO:
store.tineco.com/products/tineco-floor-one-s5-pro-cordless-lightweight-smart-wet-dry-vacuum-cleaner
Dónde puedo comprar S5 PRO en España?
好喜欢
After charging S5 start to have humming sound similar to the internal fan sound of laptop. Is it normal? The sound continue even after the power is cut. Is the battery overheating? Any danger of fire?
Hi Woji,
You hear this noise because a fan starts working to lower the charging temperature. It's safe and will do no harm to your health. We suggest you update your APP to add a vocal reminder once the fan is going to work.
Hope my response helps you.
Do I need to off the S5 after hearing the humming sound because I am afraid it overcharge ?
How to remove stick from lower body
Please disassemble the handle. Press the
spring to release the handle with a tool (like a
screwdriver) and lift the released handle from the
appliance.
I want my mine to stop detecting to auto self clean .
Same, mine says to do this after barely doing one room
I loved mine at 1st but as you see this must be done at every clean. We are talking 3 minutes tops.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Can i buy in ITALY?
Dear Marco,
Thank you for the comment. Of course you could buy the machine in Italy. We have sales channels both offline and online in Italy.
Best regards,
Tineco Customer Care