Selling a Car to CarMax | Online Quote: Will CarMax Pay what they Offered?
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- Опубликовано: 13 ноя 2021
- Our 2007 INFINITI M35X is for sale, and like many of you, I don't want the hassle of dealing with tire-kickers, selling a car online. Due to the current new car shortage, there is a strong market for used vehicles, so I felt that the time was right.
I've never dealt with CarMax (or any other modern online car dealer) before. I got an online offer for my car that was higher than I expected, but I knew that CarMax's in-person evaluation and the vehicle's history information could impact the final offer I received. So I took my car to CarMax to see if the online offer was for real...
Let me know what YOU think, and feel free to share your CarMax or online car selling stories below!
Be good, be well and be safe! Thanks for watching!
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For more pics and video shorts, check out my Instagram @mikefyxdt
#sellyourcar #carmax #infinitim35 
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thanks mike, that was exactly what I was looking to see.
@froknowsphoto - Thanks for watching and commenting Jared! Long time sub of your channel, btw. What you said, “exactly what I was looking to see” - back at you x1000!
Such a helpful, concise and informative video. Thank you!
I appreciate the kind words! I'm glad the video is helpful 😁
This was a great watch! I enjoyed it!
Awesome, thank you!
Those “inspections” the guy was saying they do are a huge lie. I had an Audi S5 transferred from Colorado to California and was “inspected” when it left Colorado and “inspected” when it arrived to my CarMax in California. 2 days after it arrived I went to test drive it and when they pulled up the car it was apparent they did not inspect anything.
The front bumper was unclipped and hanging from the passenger side, the rear bumper had an aftermarket diffuser that was cracked installed on it, the side skirts were missing chunks as if it were hit by another car or the curb, the volume knob for the stereo was broken and would fall off if you touched it, the inside trim had ebay carbon fiber pieces glued on them, the cup holder had an ebay RS5 carbon trim glued to it, the hood was misaligned as it had a big gap between the driver front fender and the passenger side fender was rubbing with the hood and it had removed its paint on both pieces and the whole rear axle was shifted over to the driver side a few inches as you can see and feel the rear driver wheel having an inch gap between the fender and the tire and the passenger side rear wheel was around 4 inches from the fender.
After I pointed out all these things that were not disclosed in the advertisement of the car, they will wanted to offer me $3000 less for my trade in because it needed new tires and it had an exhaust on it. I had disclosed all that about my trade in on the online quote but they wouldn’t move on the Audi’s price at all.
I know that people make mistakes but there were some really noticeable issues with this car that any technician would notice during an inspection and they failed to report it twice.
Didn't want the hassle of private sale, so I sold my car to Carmax in August for $42,000. Just found it listed for $53,998!
Marie, good to know! So they marked it up by 29%...not really a surprise - and you didn't have to contend with selling it locally. Thanks for checking in!
Excellent video. Thank you so much.
You're welcome!
Awwww the poor title clerk!! 😢 I don’t know how easy it is for PA to fix odometer corrections but VA it is a long nightmare process that you might get fixed! But glad to hear the process cause I’m going to go sell mine tonight thanks for all the info!
April, thanks for commenting and I hope your sale went well! Feel free to report back on your experience.😄
Hi Mike, I appreciate you doing this video from start to finish, including the check you got from CarMax. I was at CarMax today and got a quote. However, since it was nearing closing time, I was asked to come back in the morning. After seeing your video, I now have an idea what to expect when I come back in the morning. Thanks.
I am glad you liked the video, and I wish you good luck with your transaction! 😄
Here is an interesting conversation I had with a bank teller at Wells Fargo the other day. I went to deposit the "draft" check from CarMax and the teller asks me if I was aware of the 48 hour hold on the check. I told her "yes" I was aware of it. She said that some people that come into the bank with a CarMax check were surprised when she told then about the 48 hour hold. I guess that some people were not being told this?
@@daveyvu don't know! I assumed there was a hold on ALL checks. 🤔
Great video, thanks for sharing your experience! I'm going to sell my xar there soon too
Thanks for the compliment and good luck with your sale!
it'd be really interesting to see what resale price they put on the car you sold them!!
Lawrence, I know, right?! I suppose I could check their cars for sale in a week or two. I have a feeling, based on their comments, that they are going to sell the car at auction and not resell it through CarMax. But it would be fun to see! 😁
I'm thinking of selling a car to CarMax and I looked up what my similar cars to mine are selling for. I got offered $9800 and they are selling similar ones for $15k and up depending on mileage and options. I'm not sure I'd get that if I sold privately as buying a used or new car is crazy right now with all the markups.
Great review, did they test drive the car or is it just look around ?
For my car, they did not test drive it. I guess it was too old for them to care. But the newer cars got test drives, I think. Someone was selling a beautiful Corvette the day I was there, and that got much more attention than mine!
Did they put it on lift for inspection? Do they do smog check on their cars for sale? Do they need to make sure cars they buy have emission monitoring completed and would / did pass smog check? Meaning who is responsible for smog - seller, carmax, or buyer?
Derek, all great questions and I will answer what I can. They did not put my car on a lift but they looked under it. Given the age and condition of my vehicle, I don’t think they cared as much as they would have for a newer vehicle. I would imagine that they have to guarantee that every vehicle they sell will pass state emissions inspections, so I would say it is their responsibility. Ask your local Carmax, I’m sure they would be happy to fill in all the details. Thanks for commenting!
Sold a Corolla a family member gave me to CarMax today. KBB trade in value was $9,200. CarMax offered me $11,700 for it. I’d recommend it based off my experience even though I’m sure it will be sold for $18K+ judging by other vehicles on their lot… they gotta make their money too I guess though!
@PUFFM - that’s awesome, congratulations! It’s amazing what they are getting for used cars these days. I guess you could watch their classified ads to see what they try to sell it for? Or maybe just take your profits and don’t look back…! 😁
Sadly the quote has dropped by 90 percent after feds increased rates
@@MikeFyxdt I actually just recently saw it posted, $17,994 one state over from me lol!
@@wesleygaitan I guess I sold it just in time then!
@@puffm696 Wow, your prediction was right on the money! 😁
Thank you. Great Video
I'm glad you liked it! Thanks for watching!
Sidenote… Always check your paperwork! If you have document issues, like I did, then the time to resolve them is before you are trying to sell your vehicle. Ugh!
Cool post! Do you think the fact that you were video recording affect their level of cooperation?
Great question! I was pretty subtle about my videotaping, so I don’t think they paid me any attention or knew that I was going to post a review. I asked my rep if they had any policies on me recording, and he said no, I could do whatever I want. I never brought up that I had a RUclips channel, so I think I was treated just like everyone else…
They offered me for my 2019 ford fusion titanium hybrid 25,800!!! Guess what I got a appraisal exactly the same price almost in tears of joy, I love car max, getting my tesla model 3 👍🙂😁😁
Hey I’m really glad they took care of you! Congrats!
That’s exactly what I’m doing right now! Selling my 2019 Dodge Challenger for a Tesla model 3, Tesla offered me 23k so I’m going to take it Carmax to see if they offer more
@@exceL91 How much you get for your challenger? i got a 2020 R/T with only 30k miles on it and thinking about dumping it for something different
Thanks for this video, but it would have been helpful to share more details about what types of flaws you reported when submitting a quote and if you where able to talk with the appraiser.
When I did the online condition report I was pretty honest. There were some fender scuffs and one small dent where the paint was compromised, plus all four wheels had curb rash. Other than that everything was very clean. The appraiser didn’t ask me any questions, but they had their own list that they followed. He probably took 20 minutes looking inside and outside the car. If my car was newer and worth more, then I imagine there would be much more of an exchange of information, but my experience was relatively simple. I hope that answers some of your questions. Thanks for watching and commenting!
@@MikeFyxdt thanks so much for answering this so fast! Yes that clears it up.
Great video! Got my appraisal today and going Friday. They’re offering $3k more than the dealers around me. Wish me luck!
Good luck! 😁
It went great! Was there 45 minutes and they honored it and was out the door.
@@TyyCapone That's great news! Congratulations! 😀
If a car still has a loan do they give you the full amount value to pay off the loan or do they give you the difference if you have positive equity and they take care of the rest.
@Favian Figueroa - great question! I think you got it correct...the bank is the owner of the vehicle, and CarMax would have to pay it off on your behalf, and you get to keep the difference. Bit if you owed more than CarMax was willing to pay then you'd have to come up with the difference at the settlement table.
Great walkthrough man ! I got the offer let's said what they have to offer 🤞
Thanks for watching, and good luck!
Very informative video.
Something similar happened last year with the title to my father's Corvette when he passed away and my mother had the title changed to her name. Somehow the DMV listed the title to the car as having 70,000 miles when it really had 27,000 miles on the car.
The process for the DMV to correct the mistake involved having a DMV special investigator come out in person to my mother's house where the car was garaged and perform an inspection of the car and then investigate the history of the car and all records associated with it to determine that the miles indicated on the car were accurate.
It was a pretty involved process but the DMV investigator was really polite and helpful with everything. I was under the impression that these mistakes happen more often with the DMV than you would realize.
@Red Herring - yes, that sounds amazingly similar. I’m glad they got it sorted out. I am not the least bit surprised that this type of DMV error happens frequently, and I am glad they take odometer differences seriously.
That aside, I wish MY situation involved a 27,000 mile Corvette! 😁
Confused. Your online offer was $7,900. Later in the video, you stated they offered you the full $5,900 quoted offer. On the job misspeak or did they reduce the final offer $2,000? compared to the online quote.
Cory, the offer for $7900 was for my Honda Accord… I didn’t record the screen session when I got the quote for the infinity, so I was showing an example of the types of questions that they ask. Sorry that wasn’t clear… $5900 was the quoted offer for the infinity, and that is what they paid!
@@MikeFyxdt Mike Fyxdt, do Carmax take care on notifying process about the the Notice of sale or transfer to send to DMV Department of Revenue? Thanks
Mike Fyxdt, do Carmax take care on notifying process about the the Notice of sale or transfer to send to DMV Department of Revenue? Thanks
Yes! They took care of all paperwork and sent me home with appropriate receipts. The only thing I needed to do was properly deal with my old license plates. And cash the check! :-)
@@MikeFyxdt i just did mine earlier. Sold to Carmax. Got a good price from them. Thanks for your video.
How long does it take for the check to clear so the money is available
Travis, good question… I think that is up to your bank. With my bank the money was available in the next two business days, like any other check.
@@MikeFyxdt gotcha cause the offer I got on my car was 20,600 but the pay off is 16,570.11 so I was wondering how long it would take to get the check or amount for the difference because I’d need it asap to find another vehicle to drive
@@tman04__ Travis, if you are financed then the question is whether you own the title to your vehicle. If Carmax is buying your car, then the title needs to be clear first. But I’m sure they have experience in dealing with paying off cars that are financed. It’s a great question and I recommend that you give them a call to tell them your situation, and have them explain how it would work. Good luck!
Wow awesome video, I am so amazed how beautiful that infinity, I have 2012 only got 31,000 but somebody hit it from the back while parked I want to sell it to them but not sure if car max by the car with accident damage ?
Thanks for the compliment on the video, and I'm sorry that someone hit your car! That's the first time I've heard your question, and I think you should make a phone call and ask them. Feel free to check back and let us know what you find out! 😁
@@MikeFyxdt Thank you so much. I had it since it has only 3 miles drove it for 11 years it feels like a baby but it's time for change , I was thinking exactly like you I should call but I ultimately decided to drive there 6 miles and see what they say.They were all extremely nice like you said was your experience, yeah they bought it from me yesterday I still didn't cash the check 😂
@@MrCuteFunnyEmo wow, that's great news. Thank you for the follow up! I'm not surprised… I had a very good experience there. Don't hold onto that check for as long as you held onto the car, though. 😁
@@MikeFyxdt Yes for sure was great, I didn't know what to expect when I went there but I was inspired by your visit, so I went it was my first time going to Carmax, they finished all the paperwork within one hour, it's a great option for selling a car, I don't think it's worth it or even safe those days to have people come at home to check a car , Ohh no I am on my way to Bank of America I have some shopping to do 🤣
Most people where I live trade in their cars simply because they get a tax break on the purchase of a new car. Unfortunately, dealers offer much less than what you may get in a private sale.
Hi Marc, it’s the same here with trade-ins. You’ll make much more money selling privately, but these days I don’t know if it is worth the trouble! Interesting that you get a tax break for purchasing a new car…
@@MikeFyxdt Added bonus: with the pandemic, fewer people contact or involved in the process.
@@marcperras9072 exactly! I have so much loot that I want to sell right now, but I don’t want to deal with people face-to-face. When the pandemic is over it’s gonna be one hell of a yard sale!
Thank you
You're welcome!
I wonder what they would give you for your Mustang gt
Hey Tom! I wondered that too. They had a 2017 Mustang GT convertible with 12,000 miles for $40,000. Mine is a 2019 with 5,000 miles. What they’re asking has nothing to do with what they’re willing to pay, I’d imagine…😂
@@MikeFyxdt go back with your red gt. That would be great RUclips content!
@@tomeng6733 At the very least maybe I should do a short of getting a quote from their website?
Hello I have a 2020 Tiguan R Line Volkswagen not even 12k miles on it. I still owe it does car max buy lease cars?
Gisele - call them! (If I had to guess I's say YES!)
Will carmax pay off a balance on a financed car if the offer I received online is greater then what I owe?
Jose, great question! I have no experience so I can’t give you a definitive answer, but I bet they deal with that question all the time. Check out their website or give them a call. I’d be interested in hearing back what you find out!
Great no nonsense video. Thanks very much.
Thanks for saying! I appreciate you watching.
Car max offered me 4.5k below the kbb value. Took it to a gmc dealership and they matched the kbb appraisal
Great info! Were you buying a new vehicle at the time?
@@MikeFyxdt nah just sold it. Ended up getting a charger and none of the dodge dealerships we’re trying to give me the full value. Although they came a lot closer than carmax, who offered me 3k less than they offered me online.
where is this place so beautiful nature
Thank you! The drive was through eastern Pennsylvania.
2:36
4:47
I’m a little confused with which ONLINE offer you got. 🤷♂️🤷♂️🤷♂️
The first quote was for the Infiniti, $5,900, which is what I sold it for. Since I didn't record video when I did the online quote, I did another quote for my 2008 Honda Accord so you can see the types of questions that they ask. That's where the second number comes in. Good catch and greet question!
Yes
Indeed they did! Thanks for watching!
Did your bank hold the check
If they did then it was probably the typical three days that they hold all checks. I don’t remember! 😁
You were worried about leaving something in the car but did you think to clear any personal information from the infotainment system?
That's a great question! And people should definitely clear their data… We never synced our phones with this car, which would have left behind personal information. I did not clear my map history, so I suppose someone could have used that to figure out where I lived. I sure hope Carmax wiped the data before selling it! 😁🤨
HOW DID YOU GET HOME???
Lol, my wife drove out when I called and told her it was a done deal and I needed a ride home. I’m so glad she said yes. 😂
@@MikeFyxdt LOL this is a plan required especially if you drive an hour to Carmax, etc.
CaxMax is boning me. I’ve had four online offers from CarMax in three weeks. The first offer was for $7400. The second offer was for $2800 but it was for a Honda pilot which I’ve never owned. I’m trading in a pretty rough 2009 TRD off road. My third offer for my truck was received yesterday and was $600.00. Yes six hundred. How can the offer go from $7400.00 to $600.00 in three weeks. I did provide the same pictures on three occasions. They didn’t have them on file. It’s kinda strange. I paid $400 to have the vehicle shipped but I wouldn’t have if the offer hadn’t been $7400.00. I have have fallen through the cracks I think. It’s the story of my life.
Wow, sorry to hear such a crazy experience! I have no idea why your results fluctuated as much as they did. If you get a resolution please check back and let us know. Good luck!
@@MikeFyxdt well the apologized for giving me a quote on Honda pilot which is pretty good considering I’ve never owned a Honda pilot. They also told me that the $600 offered was a typo as it should’ve been 6000. They have done me wrong and if I could be bothered, I would take them to small claims court for my shipping fee.
I’m so angry with their ineptitude that when I take my test drive, I think I’m just going to pull over to the side of the road and put a brick on the Excelerator until the engine blows. Then I will just drive home in my own truck and go to the regular Toyota dealer , I probably won’t end up blowing the engine, but it sure would feel good. They at least, in my case I really screwed up.
@@MikeFyxdt Oh yes.. one more thing if I can vent just a little more. If Carmax gave me an offer of $7400 and it expires how can my next offer go down to $6000? What could’ve changed in their algorithm ticket account for that? If Carmax stands by their offer why isn’t the offer of $7400 the one they should be still offering. Is that odd? I shouldn’t have had to even complete a second offer form with pictures, of course. So basically I’ve had four different offers. It just seems to me that if they stick by their offer they should be sticking by the $7400 offer? How many times can they? Have you complete an online offer form. Still waiting for the truck to get here but I am going to pursue that question. So they stick by their offer as long as it’s the lowest one.. I really believe I’m the only one in the whole world who said this much difficulty with Carmax. I’m not surprised, because I tend to have a dark cloud hanging over me when it comes to luck. I hope all of you have a great day.
@@sentient8146 Wow, it sounds like you got all the bad luck out of your system at once, so I hope for nothing but great experiences moving forward. I say cut your losses and put this in the past. Batter days lay ahead! 😁
@@MikeFyxdt I actually left out an additional offer of $7000. I did talk to a very pleasant individual today who basically said it’s the market, supply and demand etc which were the reason my offers dropped $1400 in four increments in a month disregarding the “typo” and an offer on a MV I don’t own. This experience hasn’t jaded me anymore than car deals in general have over the past 45 years. Everyone is out to burn you so every so often they’re going to be successful. Ain’t no big thing really and will only bother me until I have to start taking quotes for a home addition. No worries to dwell on.
I hope my 14 civic coupe SI is worth some money lol
Do the online form and you’ll know! 😁
Y u selling the si keep it bra there high right now I’m lookin to sell my maxima for another si miss driving stick and a gas saver 😂
@@vonstrong6049 getting a 4 door truck . My gf has a 16 Camaro then I have a 15 ram 2 door and my 14 SI coupe as well. We don’t have anything 4 door and bigger space as well and the SI will go. I love the SI fun to drive but can’t keep 4 cars too.
Did they run your credit?
Hey John - Nope! I didn't give them enough information to run my credit. Just my driver's license and the title for the car.
You should NEVER get an online price
Why because there is nothing for you to gain ,they want to see the the car anyway if it is not the way you described it then you will get less.
If the car is better they will not give you more ,some sellers are more honest then they should ,so go and get a appraisal in person and then you can decide what you want to do.
I see your logic! I think the online quote is a good starting point. For me, I had no idea whatsoever what the car was worth, or what someone was actually willing to pay. The online quote was easy, and the in-person experience went well, so my luck was good!
My experience with Carmax was very different. I was potentially trading in my car for a Jeep. I had a 2013 Mazda CX-5 bought new, with tech package, navigation, blind side warning etc, with 48000 miles. The car was always garaged. KBB indicated my trade value was $15000-17000. Carmax offer $5000. I kept my car.
A former Carmax employee said Carmax generally only offers 30% of kbb listed trade values. I paid cash for the Jeep and disposed of my car later. IMO Carmax is substantially no different than any other used car dealer, so buyer beware. Whether or not they actually do the inspections they claim they do on their cars is questionable, but they charge more for their cars for the “guarantees” the offer.
I have no issues with the Jeep I bought from them. It’s like new inside and out, one owner, clean car fax, locally owned and obviously well taken care of and garaged by the previous owner. I probably paid about $3000 more than I would have from a traditional used car dealer, but this particular Jeep was worth it.
Larry, thanks for lending your story to the conversation. I’m surprised at the low offer on your Mazda. Really surprised! I’m glad you were in a position to walk, and to conduct business on the jeep privately. I guess everyone’s experience will differ, and I am glad you were able to add some contrast to the comment section. 😀
@@MikeFyxdt I’m just guessing but I suspect I acknowledged that I was paying cash when I met with the salesperson. Her first question was, “Are you going to finance or pay cash, if you find a car you want?” I acknowledged I would be paying cash. I assume that information was relayed to the person that appraised my Mazda.
Again, I’m just guessing but I suspect the embarrassing low ball offer for my Mazda was intentional in an attempt to make up for lost profit by me not financing the car with Carmax. I assume the appraiser thought I was a senile old fool that would just give my Mazda away.
In any event purchasing a car from Carmax wasn’t a pleasant experience, but the Jeep I bought from them was in amazingly good condition. It looks showroom new inside and out. This is my third Jeep. Buying a used Jeep requires some rather extensive knowledge about Jeeps and what to look for when you’re buying one. 2012 & 2013 Jeep Wrangler JK’s have the 3.8L engine and that engine had problems. Jeeps that have been heavily modified or have evidence of rough off roading are also problematic.
The Jeep I bought was a 2015 Jeep Wrangler Freedom with the preferred 3.6L engine with automatic transmission, leather interior, & it’s original factory hard top. This Jeep was stock with no evidence that it has ever been off road. The mileage suggest it was somebodies second car and driven for pleasure only and was obviously garaged. As far as used Jeeps go this was a rare find and well worth paying a few thousand dollars more for it. It’s in showroom condition inside and out as well as under the hood. Carmax had put 5 new tires on it and Jeep tires are expensive. So, as far as getting a quality used car I’ll give Carmax an A+. It’s unfortunate their appraiser attempted to steal my Mazda.
@@larrys9879 I’m glad that it all worked out with you getting your Jeep in such good condition. Any time you buy a used off-road or performance vehicle you are taking a risk, so I guess it pays to know the vehicle so you can look for signs of use/abuse. I agree that they used sales pressure and a lowball offer on the Mazda to try to help their bottom line. It sounds like at the end of the day you came out ahead! Enjoy that Jeep! 😁
This happens before covid 19 or after?
@@tejiendoelfuturo After Covid
So, what are you gonna do with those $$$ ?
Invest it in Rivian. 👍🏻
@@MikeFyxdt sounds like a plan!
pretty good deal i would say!
Hi Al! Yes, I am very pleased with the outcome. 😁
Good luck to them trying to fix that title...
Yeah, I have no idea how they are going to resolve that, or even if they need to if they send the car to auction. It’s my fault for not reading the copy of the title when I got it… I just put it in the safe and assumed everything was good. If I had to fix it, I imagine it would take at least half a day of phone calls and letters.
By the way, I couldn’t see all of your other comment, but the quote for $7900 in the video was for my Honda accord, not my Infiniti that I sold in this video. I didn’t record the screen session when I got the quote on the infinity, so I recorded the application process again using another car. Sorry if that was confusing!
@@MikeFyxdt yeah, I went back to see what I missed and deleted it.
Getting that fixed after this long is going to be a trick. I doubt they can sell it properly without getting it fixed. Makes it look like someone rolled back the odometer
@@TheLukemcdaniel yes, I was frustrated but also embarrassed that it looked sneaky. If it were a late model car then I think it might make a difference, but in this case the actual condition speaks louder than anything on paper. I am relieved that it is not my problem to resolve!
huge ripoff, your car was worth $12,000
Lol, I wish it was! I figured it might be worth $9000 retail, so I wasn’t unhappy with the wholesale offer they gave me. But I appreciate your optimism!
@@MikeFyxdt you "figured"but didnt do any market research. oh well, rich people have money to burn
THATS A BIG FAT LIE!!!!
Well for me there promise came true!
@@MikeFyxdt No no no...I was talking about the car inspections.... they dont Inspect them as they should....
@@MikeFyxdt *their*
They take off so much for wheels that need repair
I guess a broken wheel is a big cost to them. I wouldn’t think they would hit you too bad for normal wear and tear…
What was the offer????? Gee I watched this and not offer? CLICK BAIT.
I said the offer at 4:00... $5900.