Has eBay Fixed The Negative Feedback Removal Process?
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- Опубликовано: 20 июн 2024
- Let’s talk about eBay’s latest announcement and how they will be looking at “over a dozen” types of negative feedback cases that will be removed where they have been denying these cases up to this point. Let’s talk about this and also I show you how to use the process to your benefit. Check out the video and let me know your thoughts down below.
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This is not Amazon where people can put a product review as a negative or neutral. It is our seller rating performance, not a product review. I have had eBay remove 100 percent of those when a buyer says "this product is cheap, etc"
As much as I enjoy Joe's channel, I think forcing an item on someone after a cancellation request before shipping is just setting yourself up for trouble. You are almost guaranteed to have the buyer break the item or claim it doesn't work so they can send it back at the seller's expense (and eBay will ALWAYS side with a buyer in that situation). If a buyer wants to cancel after shipping, I tell them to refuse the package and when I get it back they will get a refund minus my shipping cost (and in either situation they get their ass blocked in the future.)
Side bar note. PLEASE DEMONSTRATE, ON A COMPUTER HOW TO INIATE A RETURN. Iwon't get to why, but automated messages that keep going around and round do nothing.
I just spoke with an ebay rep (actual english speaking rep, not outsourced foreigner) about a recent negative feedback removal request that was denied. The buyer's feedback statement was not true and the rep agreed with this and said that I didn't do anything wrong. However she said that ebay considers this the buyer's "opinion" and therefore it could not be removed. I brought up the fact that it wasn't an opinion but a blatant lie and she said that I needed to "resolve it with the buyer" but we're far beyond that point now. She also said that ebay doesn't expect sellers to have a perfect feedback rating- guess they know that its almost impossible with their flawed system.
What about the new express payout fee of $2 instead of 1.5%? This is a new tax on sellers who want to express withdraw less than $135 at a time
I don't think much has changed. I got a negative due to size (item didn't fit), and ebay would not remove it, saying that was the buyers experience. I just did the chat, and they refused again, I asked for a supervisor and got an email that said it was the buyers experience, blah blah blah.
I'm skeptical. Yeah, but they're probably going to do what they did in the past - which is say the content of the negative feedback is all that matters, and they can't read into it further. Meaning, if a buyer asks to cancel an order and it's clear in messages they're upset that you had already given the package to the carrier when they requested it, but the feedback they leave is "I'm not happy", eBay will probably still say the feedback isn't removable since the text of it doesn't say the reason they're leaving it is because it couldn't be cancelled. I always ran into that type of issue even when they were removing feedbacks when warranted.
“We live in a society” - George costanza
Thanks for the info. I just tried it and the negative was removed within 10 minutes.
It would be nice if one of the policies was to, if there is a problem with an item, require buyers to contact sellers before negative feedback can be left. I had a buyer wait 7 weeks after delivery to decide there was a problem and leave negative feedback. That was the first I heard of it. It would have been nice to be given a chance to make it right... And eBay wouldn't remove the negative feedback.
There should be different recipients for feedback.
23:18
Also Jon you should try the new "system" for that neg you have, it looks like a feedback which would have been removed a few years ago.
That is the response on every item..it was the sellers experience. One lady had a problrm with shipping and stayed proactive..seller neg feedback not removed..my item was swapped for another violation of buyer guidelines..they said it is the buyers experience.
Thank you for the information
I sold a postcard that arrived damaged. The buyer provided photos, so I just refunded them the 5 dollars they spent on a postcard. I chalked it up to my less than stellar protective sleeve (I have since changed and upgraded). After getting his money back, the buyer left a nasty negative comment. I did just what you discussed: I started with the chat bot, that sent me to have a CSR call me. The first call was not successful. The second time around I had a better rep to help me and remove the feedback.
Another reason why its a good time to become a reseller
Had a buyer leave me an un-true remark in a Neutral feedback. Should I bother with that?
eBay has made it to where the Customer service reps are confused or maybe the reps aren't confused at all and eBay is telling them these things ? Cute Joey has he calls him self. The hubcap man said that he was told on the phone that it doesn't matter what was said in the eBay messages . The only thing that matters is what was said in the feedback .
Good timing on this video- on ginger marvin's live last night they submitted a feedback removal and it was approved in a couple minutes right on the live. It makes me think it's still bots reading these requests but maybe they are more lenient than before?