We're taking Legal Action???
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- Опубликовано: 5 май 2021
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sorry this video was all over the place we were a little lit. 😝 Love y'all! please enter the giveaway (:
wheres the give away no lo quiero perder
Glad you clarified that you were a lil "lit". I was already thinking..."They sound/look very unprofessional"! Over all, I heard your cakes a very good!!! I can't wait to try one!!! Be blessed you two. In Christ-Jesus and all his ways. He loves you!
I'm a wedding photographer in your area and highly suggest you do two things. 1- pick up insurance. Liability insurance is really inexpensive. 2- contract always!! And make them initial everything. 3-You also make them sign and initial again upon drop off. Example: we, the client, assume all responsibility for this cake and have been advised of how to store our cake to avoid melting or tipping.
Before your driver leaves, they sign this receipt. They get a copy, you get a copy.
Do not assume people are nice. They're not. They usually over spend and then try to find ways to make up their losses somehow.
And in future all correspondence is professional and in email. I promise that when you conduct yourself as a branded established professional business people will seldom try to take advantage and if they do, realize you are fully protected with contracts and emails.
Wish you luck!
Well said, very professionals People do over spend and then try to find something to get their loses on anything and unfortunately the cake was it. Shame on those people.
I totally agree with you and also, surprising as it may seem, most people don't know how to store cakes upon delivery.
I couldn’t have worded this better...professionalism is so important...NO texting to order or to resolve issues, ever! Trust me, I’m on your side, but it’s super important to conduct your business in a business manner. My biggest pet peeve is tardiness, whether it’s on behalf of the customer or my behalf. It’s important to deliver by the promised time, as a customer, and I say this with all respect, I don’t care if you have 50 orders, I stated what time I wanted the cake. It doesn’t matter whether the cake is served 5 hours later, if you agreed for the cake to be delivered by a certain time, then it’s important you to meet the deadline, unless it’s interrupted by an unforeseen circumstance.
When I used to make cakes for profit, it was so important to me to be timely. If the customer requested the cake at a certain time, it was done. If I requested the cake to be picked up by a certain time then you better show up! There are tons of templates for cake contracts. Or hire someone professionally to write one up to your needs. Most importantly, respond via email in a professional manner, google if you can’t find the correct words to express yourself, I struggle from time to time finding the right words to express, I google and find tons of examples that relate to my circumstance and I learn how to conduct a proper conversation with the correct verbiage. For example: say dowels instead of saying sticks. Trust me, I’m grew up so ghetto, in the worst part of town, and I’m amazed how I can respond properly by googling! Good luck guys! Sorry to sound harsh, but I say this for your own good. Blessings ❤️
@@pharmtch Hi im a cake decorator also, im 19! And im wondering how exactly do I make a contract?
Please, please invest on a website and do not allow people to message you through DMs. On the website specify the terms and conditions of an order because some people are so scummy! Some people, no matter how rich will always try to abuse and undermine small businesses and it’s so sad.
I agree! I also suggest that they NO LONGER make videos where they are drinking. That can be used against them if a customer should ever try to acuse them of being impaired and say that is why the cakes are not being made professionally. They should retain a lawer who can properly guide them of all disclaimers, liabilities, etc...
I feel like small business owners should create a page to rate shitty customers.
Some people cause so much stress and anxiety it's exhausting.
Ughh people need to chill the f out.. I love baking and decorating cakes but I hate it when it becomes more stressful than enjoyable!!! Facts! 💯💯
I don’t understand why some people won’t take responsibility for what happens to the cake after they pick it up. I started my business legitimately last year , I sent her a picture of the cake before she came to pick it up she loved it she responded back saying how she liked it then she picks it up I place it inside her car on the ground of the passengers seat she was like “omg I love it thank you “ she was very nice well mind you she hadn’t zelled me but I was so busy that weekend that it slipped my mind ( I do everything myself) well I get a text message 30 minutes later and then I get like four right after with like ten question marks over and over basically saying she is not paying for the cake she doesn’t like how it came out that she should’ve never came to me that one star on ten cake was uneven then I told her I would fix what she didn’t like if she brought it back she then went on to tell me I should’ve done it right the first time she knows it’s going to taste like s**** bc it looks like it I was respectful and just told her she could keep it for free because I was just starting out I didn’t want to put a bad name for myself. Later on that day someone who I followed posted a picture of her with the cake and they tagged me & said that everyone loved the cake 😂🤦♀️ moral of the story I learned to not give someone the cake before they pay & to set strict rules. Also that not every order is worth doing.
Never give your cake before getting payment, because then it could turn into a tug of war. It can be hard as a new person in sales, but once they have the cake in their hands you have no power since they can run off without payment and never give you the payment.
If you don't already do it, start doing a sales contract. Make sure there is a clause on it that states that you will assume no responsibility after cake is delivered. Have customers also sign off on condition of cake upon delivery. It'll save you so much headache. Don't let one person make or break your career. Love yall!
You should put her and all others LIKE HER IN A NO LIST!
That’s like getting mad at the post office/mailman/Amazon for a package getting stolen!!!!! Once you leave it’s on them, if their set up is not stable, it’s their problem/situation! 🤬😤
oh people still get mad i get those calls all the time yelling at me. Its not our fault the package was lost or stolen People are so fuckin stupid I swear.
What’s sad is that people are really out here trying to finesse a business trying to come up !!! That’s right put ur guard up don’t let them discredit ur husbands or ur work .just remember when one door closes another one opens 🙏🏽🙏🏽🙏🏽🧡🧡🧡 Stay positive don’t let these ugly people bring u down
From one baker to another, I understand 1000% the effort and pride you put into making a cake. I think you do amazing work and your efforts and heart shows in each cake. Just keep doing what you do.
I’ve used you guys for 4-5 cakes already, the experience is always great and when their is an error in your end you guys always approach it... there’s people who will never feel responsible for anything and blame everyone BUT themselves. I know eventually it becomes stressful, and hard to deal with but at the end of the day you guys have more love and support than negative people.
It was the girls fault lmao! The times I’ve ordered cakes from you guys, they been amazing. I had a 3 tier for my daughter birthday and didn’t fall lmao! Knowing ur hubby drove more than 30 mins! So ppl need to fkn chill!
Guys Hagan unos stickers lables.y ponganlo en la cajas donde se vea y pongan en espanol y ingles
Keep in the Fridge.
Mantener el pastel en el Refrigerador
The fact that you even offer half of the money back shows how much integrity you both have, please don't be discouraged by this incident I know how stressful it can be I make cakes on the side too & some people just don't know what goes into making cakes especially from home. Just know you both are awesome keep up the great work & be blessed
I bake and no court will ever give her any portion of her money!Some people do this to get free stuff all the time!That’s the devil but please continue doing what y’all do because you’re a great inspiration to people like me!Thank you for sharing your skills and teaching ♥️
You guys are amazing ! I always say we don't need ugly customers like that! I don't deliver ever so much easier when they pick up
Some people are just Ridiculous and feel entitled 🤦🏻♀️ you guys are such good people god bless you guys 💙
No one will get away with that type of thing anywhere, you are going above and beyond by even providing them half the money back!!!! I love doing cakes and y’all are my goals and inspo 💕 wish you guys much more luck and success ! You are doing a phenomenal job !!🙏🏼💕💕💕
People will get their orders messed up at a fast food restaurant and will keep going back. A small business messes up once and it’s the end of the world.
Thisss!!!!!!
Honestly that lady knows its her fault she just won’t take responsibility, I order a safeway cake and it never crossed my mind the cake needed to be in the fridge. I picked it up at 12 noone I had it in the closet!!😂😂😂it was a surprise and when it was time to cut I went to get it and it was all messed up 🤦♀️😎I still used it
I've order 2 cakes from you and left them out for the entire party amd NOTHING happened and they taste so good!! I'm sorry this is happening to you. I'm looking into contracts for my backdrops now too! So I got a client because I did a set up for her neighbor I gave her qoute listed what was included. I get to the place to set up first thing she asked was if I brought the table covers too mind you this was never even mentioned so I told her no I just do backdrops and setups and custom decor and table covers weren't mentioned & apologized. I did my thing took a picture wrote down everything I'd be picking up it was a paste garland with floral decor. I told the husband please message when the party is over I'll pick up tonight or I could go in the AM I feel bad rushing people I want them to have nice pictures anyway I told him if I go in the morning to put my things somewhere safe and left to my next set up. Ok so I got message from the neighbor saying she brought my stuff in because they left it all out 🙄 so I thanked her and let her know I'd be there the next day I show up and all I got back was my backdrop and stand. The lady kept the birthday banner I made kept ALL my florals & my weight bags for my stands were "stolen" and they ruined the backdrop with cake it has blue blotches all over. I messaged her and let her know everything was rental the price wasn't for like a sale thing I let her know I'd be going this Saturday to her neighbors for a set up and would be picking up my stuff she freaking laughed!!! I was still nice and sent her the list and she ignored me then the neighbor messaged me and said she said they must've stolen your stuff so I said that's fine but I do expect the money to replace my things because they were expensive especially the flowers! All of a sudden she said she found the florals and has weightbags that look like mine that I can keep but said nothing about the backdrop that was ruined so to be continued on Saturday! I have so much anxiety thinking about doing a set up and having to deal with all this confrontation while doing the set up
There are people out there that want to live the good life but don’t have the money so they screw business people over it’s fucked up! I love your guys cakes!
Thank you for sharing, because customers can be unbelievable sometimes. Sending you love and light, take care y'all.
Ooooo no way. I feel you guys! I’m a baker too and luckily I haven’t had something like this happen but I did have someone pick up a cake and we told her you know, DRIVE SLOW, and we saw her speed away from the house. The two layer cake tipped over in her trunk. Luckily she knew it was her fault so she wasn’t mean or anything but she told me it tipped over. I told her to come back and that I would fix it but she said she just pushed it back together and it worked lol. Later that day she said it tasted really good and she ordered again later on.
Another time someone ordered a cake with fondant details but it was July and 100 degrees and they left it outside ALL DAY. They mentioned it on their FB page but they were like “it’s our fault we left it out all day” because people were all up in the comments talking shit. You can’t leave a cake in 100 degree weather for 8 hours! Come on dude?! Hell nah.
This whole situation is messed up. What I would do from now on is tell them what and where the support is moving by forward. That’s what I started doing. Tell them if it has sticks or straws or whatever. Don’t let this get to you guys! Keep making cakes and keep making money moves!! #cakelife
So sorry you guys are going through all of this! I think it's a great idea for you to have your customers sign a disclaimer that you are not liable once they accept the cake at the time of delivery. Period! Sad it comes down to this as you guys are such great people, have so much passion for what you do, and genuinely care about your customers! Keep doing what ur doing!
First and foremost you guys are awesome!! I’ve been ordering cakes from you since 2016 I believe you and Chava were both working regular jobs and were trying to build your business as a side hustle! I found you guys on Instagram and ordered from you! After meeting you guys I honestly felt you guys were amazing and the cake was hands down great! Everything from the customer service, details to the taste! Since then Ive been ordering from you guys and have never been disappointed! I still remember Letty delivering my cake pregnant and delivering the cake into my house to make sure it was good! People need to really take accountability and need to handle the cake with care. Good idea on the contracts!! Always wishing you guys the best and glad to be a part of your journey! Love you guys! ❤️
Uhh.. guys I'm so sorry you went through all that. As soon as you said they were saying the cake fell or it started getting a bulge and all that stuff I said you're going to have to write up a contract when you have a cake order with these people. It's the only way. Don't let this ever keep you from not feeling the way you felt before about people just remember this is a business and yes you can go that extra mile at times, but you always have to protect yourself because of things like that. Believe me I understand because I'm the same way you guys are I would feel the same exact way upset that they can enjoy their cake want to get there on time make sure they're happy I'm the same way that's just the way I was brought up. Half these people don't understand I mean look how much filling and icing you guys put in your cakes I have never seen anybody make a cake even myself and use all that icing and filling to make it sturdy and even delicious. You guys are doing the right thing you've been doing it all along and don't let this discourage you. It's the point of the matter is that they left the cake out in this hot hot climate without refrigerating it what do they expect after of all those hours. And technically if you using buttercream and it has the high ratio shortening in it that it's not supposed to quickly at that. Truth be told they don't want to take responsibility they want to point the finger at other people. I'm glad you guys went away for the weekend because you needed it. I have so many stories about customer service that I've dealt with out of the cake world that you would be like wait what LOL. But you guys keep doing what you're doing you're doing great! ❤️🙂
That wasn’t on y’all so why would she think y’all owe her a refund. 4-5 hours later after delivery? Thats bulls***! Y’all seem like nice people and don’t deserve to be treated like that!
It be like that sometimes and us as small business owners go through so much
You guys are amazing, never doubt it, and this is a fear of mine starting a new cake business, but your never loosing me as a subscriber I have learned so much with you guys which I will and am forever grateful 🙏
Un día entregué un pastel de dos pisos con relleno de durazno lo tenían afuera le dije que al menos en la sombra por el relleno se podía hacer malo más pronto esto fue el sábado, el martes me manda un mensaje y me dice que cree? Y yo que pasó ? Siempre si se me hizo malo el pastel y yo jajajajaja si le creo ya son muchos días y ya no me contesto nada. No sé que esperaba diciéndome eso hasta el martes. Tu no perdiste un cliente ella perdió unos excelentes provedores para sus pasteles 😉🌻
You guys are amazing people and are too nice when it comes to these kind of problems. People should understand you guys put your time and effort into their cakes and if it has to go the legal way now then you gotta do what you gotta do! Hope your business and brand keeps growing and wish you guys lots of success! 🥰
Awww I’m sorry you guys are going through that.. people suck! But I love your guy’s video and can’t wait to see more ❤️
I’m so sorry y’all have dealt with ppl like this! Do what you need for peace of mind! 💕
I completely understand. I've felt like that when delivering a cake and it messed up I cried. It's normal we want things to go well but don't let the bad experiences ruin the good ones. 💜 I thought you guys had contracts but it's great that you're going to get one it is definitely needed. God bless you guys! 🥰 I also think that video about the cake out is a good idea. Much love from NYC! 💜
I love you guys! Im in a cake group on Facebook and this happens all the time with hundreds of bakers, they end up making the customer sign something before they make the cake. Im sorry you guys are stressed, things will get better
customers definitely trying to pull a fast one. obviously from your MANY videos it shows in your face just how much you enjoy doing this and how proud you are of your art, and obviously how much support you put in the cakes with those rods. scummy people at their finest!!
i'm only subscribed to 3 channels - you guys' channel is my 4th - that's how enjoyable it is watching yall. keep up the great work and don't let people get you down!!!
Ive never gotten a cake from you guys and i plan too. No se desanimen por una clienta amargada. Your cakes look bomb af ❤️
Puro para delante mil bendiciones para su negocio.
Whenever I order a cake, my first thought is to put in the fridge cause I don’t want the frosting to melt. I’m not gonna leave my cake out on the counter for hours. People are ridiculous.
EVERYONE SHOULD KNOW YOU NEVER EVER LEAVE A CAKE OUT OF THE REFRIGERATOR.
I'M A CAKE BAKER AND I KNOW YOU DO NOT LEAVE A CAKE OUT LONG BECAUSE IT WILL MELT OR FALL AFTER A FEW HOURS .
People like that really piss me off. That cake left you completely perfect and the damage happened in their hands not yours. They are liable for any damage that happens to that cake once out of your hands. It’s ridiculous that they would try and get a full refund knowing the cake was perfect after leaving you guys, I wouldn’t even offer half refund as it’s not on you that they didn’t handle the cake well. Don’t let people walk over you guys. cakes take a lot of time and effort and a lot of love goes into them and costs you money to make. tell them to do one and refuse to do any cakes for them in the future. Your cakes are beautiful btw
Wow I just went through this myself! It really makes you want to just quit and it’s really discouraging! I closed for the summer just to take a mental break. It’s just me who runs my cake business so it really took a toll on me. People don’t realize how it effects us on our end. I’m definitely going to be making a cake contract myself !! Enjoy your free time! Take a break!!!! You deserve it 💖
Yes!!! People this it’s just “cake” when to us it’s wayyyy more than that. I understand you on the whole quitting thing that’s exactly how I felt. I get the worst anxiety when it comes to the weekend cause I’m like who’s gonna complain about something now you know?
@@serranoscakes yes! And one time a customer had the nerve to tag me in their cake photo and it was all messed up!! I removed my tag because that is not how my work is. The cake was 100% fine when they left with the cake. Not to mention people just throw it in the car all lopsided like they don’t care. I always guide them on how to place it in the car or I will go place it in their car myself. It’s very stressful! Glad I’m not the only one !
Sorry y'all are having to deal with this...I'm glad though that you guys are wiling to share your experience...I've only been in business publicly for one year so I don't have any awful stories, yet!! lol. but this is something I'm always scared about, im always telling people to not carry them or tilt them on their seats...Humans are crazy though lol...y'all rock though...siempre pa'lante, pa tras ni pa cover impulso!
Make sure your contracts has all the terms, When payment is due, Pick up/Drop off , cancellations, refunds, liability,etc.. Also you can add the care instruction depending on the type of care, for example I know bakers who let you know this type of buttercream is good for 2 days out in the counter and this time on the fridge. Also they add how to store it in the fridge if you have leftover. Also Tres Leches and Cream Cheese , they make sure that they know no more than a handful of hours at room temperature.
i have heard of people ordering fake wedding cakes and the real cake has to stay refrigerated especially if the wedding is outdoor in hot weather and will be sitting for many many hours
Make a contract, cover your backs, you guys are awesome
👏🏼👏🏼👏🏼 It sounds like people are trying to take advantage of you guys because you’re not a store front. Having a contract is definitely going to protect you from these people from here on out. It trips me out because it’s so much unnecessary drama over a cake. You’re absolutely right, once it leaves you and they take possession, it’s on them!
Honestly don’t let these bad experiences discourage you from making your business flourish. Once you have this contract completed it will go smoother.
Dont let a couple of horrible customers make you feel like your business is unprofessional! Make some contracts with instructions on how to care for the cakes & state that you do not do refunds & make them sign before they walk out the door! And dont be afraid to be upfront with people like this! They cant walk all over you. Do not apologize for stuff that isnt your fault, yall are amazing! I am too much of a perfectionist to make a small business outta my homemade cakes but yall have seriously helped me improve so much! 🙌🏼
Animo!! Sending you and your family positive vibes, blessings, happiness, good health and wealth 🌟🙏🏻❤️ 😊you guys are awesome !!!
Y ustedes teniendo muchas ordenes nesesitan un refrigerator estra o 2 o 3.asi los entregan mas firmes.es un cobsejo.sigan con sus pasteles.me encanta verlos y me hacen mucho reir. Hagan un marathon de pasteles para el dia de las madres.unos 50 pasteles de 6" anuncielo para que se ayuden y sacan un buen dinero.
Tenemos 3 refrigeradores 😅 los pasteles están súper firmes lol nunca dejamos un pastel afuera más de 10’minutos!
I don’t understand how people can feel so entitled. I worked on a food trailer some guy had the nerve to come to the restaurant a hour before we opened. I felt bad bc he said it was a dad and kid lunch at school. I started the grill and made him his order. I let him know that this is one time exception. He started coming every week trying to get me to open and complained to corporate about me and started writing bad reviews on Yelp and our Facebook .
Some people are disgusting!
As a Baldwin Park girl(born n raised) I want to say that we do NOT claim her and apologize for her nasty behavior. We are NOT about that life. We are loving n caring ppl that like to support others hustle n grind. Not sure what happened with her but again we do NOT claim her lol blessings to yall. N just remember la gente negativa no se compara con lo positvo que ustedes representan y toda la gente Buena that has nothing but great reviews for u guys. Jealousy is an ugly thing just like hate. Of course ppl like us wouldn't know cuz no somos asi. No shade just facts. Keep grinding n stay positive. I'll be ordering my cake from y'all cuz of this. By the way this is my first video watching n now I'm gonna watch the rest of ur videos lol got a new subscriber here n also a new customer tambien!! P.S anyone who doesnt put their cake in the fridge is dumb lol cali heat is no joke. I guess common sense ain't that common lol
$jayneli2514
Hope I win cuz I really need it 🙏🏽💜
I’ve ordered cakes from lots of small businesses. I’ve had one bad experience and the lady didn’t add enough rods and the cake literally tipped when the driver was placing it on the table. She provided me with a full refund without me even asking but I would never ask for a refund if I made a mistake.It’s absolute common sense to place the cake in the fridge for a two tiered cake! I don’t even bake but I know it gets hot and could just tip over! La gente es bien transa. Im glad you guys are taking precautions and taking care of your business! Don’t stop making cakes and taking new clients! Don’t allow a bad customer to stop you from achieving your goals! Have people sign a waiver stating once the cake is dropped off they are 100% responsible. Provide them with instructions on how to handle the cake and that they are satisfied with how it looks. Just take legal precautions because there are shitty people out there! Don’t allow them to stop your bag 💰
You guys pop up in my recommendation . Now new subscriber. I order cake from these lady before I walk out from her house she shows me the cake. So if something happens to after that it’s my fault. I never but it the fridge so if it’s melted it’s my fault. I never go complain to her because she gave it to me perfectly. And she has make me 3 floor cake and the cake was outside in a very hot day . My comadre didn’t cut it after 6 hours . I told her if the cake falls it’s your fault because you guys left it out . People needs to be responsible . Once it walks away from hands it’s that other person responsibility not your . So you guys shouldn’t be giving them a free cake or money back. You guys look very nice and that’s why people take advantage of you guys .
Lety , your laugh always makes me laugh 😂
Pongan los stickers lables y que diga
Keep the cake in the fridge
Hagan que firme la persona que ordeno el pastel y le toman foto a la firma .asi no salen conque oh yo no vi el sticker..y ustedes repitanle tiene que estar en el refry. Y ya si salen con sus cosas.le mandan la foto de la firma.
Yo los entrego y les digo póngalos en el refrigerador y tomo foto q los entrego bien
I wish you could come to Florida, I would love for you to make a special cake for my bday in June. I love you guys’s work and professionalism. All the best!!
I just started making cakes and you guys literally motivated me to do so. Thank fully I have not had this experience come up. Hoping that I never do. I’m sorry that 😞 you have to deal with people like this. So happy that you will be using contracts when people order cakes to protect y’all and your business. Because making cakes is not easy especially when you put your all into it because you love what you. I understand honestly 😩 Wish me luck on my new journey.
I truly understand you. I did a 2 tier cake and the person told me the next day the cake started to fall. I felt bad but they did the same thing had the cake sitting in the basement for hours before cutting it.
As a small business I completely understand how customers could be they just don’t understand how this could all affect us small business !
Sad this happened to you guys, 😩I’m afraid something like this come to me. So good idea we should post a highlights on stories at Instagram, this kind of “new rules”, like we are not responsible for the cake after pick up or delivery.. and the cakes need to be refrigerated all the time, especially this hot summer weather that is approaching! But thanks for share with us guys, this is a helpful info for all small businesses bakers around !!! 💕💕
Sorry this happened, don't feel bad you are not alone. The thing is do you have a permit/license to bake out of your home. It will be very hard to pursue legal action. I wish you two the best. I have seen your cakes and they are amazing, oh do not return the customer their money. Good Luck!
I went through the same experience this Mother’s Day weekend with a customer. She requested a full refund because her arrangement said a different wording then what she expected. Like instead of “momma” it said “mom” I had to give her a full refund because I didn’t want to deal with her. You are right about getting bad vibes from people and honestly this is a lessened learned to not have to jeopardize our mental health.
Omg girl! I feel so bad you went through this!! You’re the winner of the giveaway! Pls comment ur zelle or Venmo/cash app we will send you your $50!!
Omg!! I messed up I put mama instead of mom but she was so nice about it and loved it. Meanwhile another client was mad I gave her the wrong order when I sent conformations stating the order and she said correct!!! And she got mad and wanted a new one and I didn’t have any extras so I had to steal a later order and make a new one. 😩
@@serranoscakes yay! My Venmo is Crisanta89 ❤️
@@crisantaaguilar338 omg I’m barely seeing you responded I’m going to send it rn!
@@serranoscakes thank you 🙏🏽 you’re very generous, god bless both of you ❤️
Loved this video💕 because it’s well edited and I love to watch you talk Letty 😘 Love you guys together ❤️❤️❤️
People really lack common sense ugh Cakes go in the fridge!
Omg this lady everyone know that as soon as you buy a cake it goes directly to the refrigerator.... that is common sense you take out the cake as soon as you are going to eat it... get a fake cake for decoration if that’s what you want ..
Hope Vegas treated you guys right!!! It’s unfortunate that things like that happen and I agree with another subscriber about adding labels to your cake boxes. Like how to properly store it and what not. That will avoid any misunderstandings and once the customer has it ... that’s on them. Contracts are good as well. I love watching your videos so please keep inspiring us 🙏🏻
Maybe make a red sticker and put it on the cake box where it’s visible “Once the cake leaves our home, we are no longer responsible on how it’s carried out or placed in car or transported” I just started my baking business a year ago and boy has it been one heck of year. I feel you though on quitting cakes and just focus on RUclips. I get the feeling your talking about I don’t count that money until the next day because people will try anything and everything! People expect you to answer them fast but take their sweet time to get back to you. In business don’t make friend’s business is business. I wouldn’t put that in the contract “the cake will last 3 hours out before....” trust me la gente will twist that too! Plain and simple make a contract and let that be bold once it’s delivered or picked up.
I feel you guys it happened to me before were still here supporting you
You should recreate the same white macaroon cake and leave it out make the video lol
First ! So sorry you had to go thru this ! its so hard being a business owner and dealing with people like this. I think of it as abuse because since its little businesses they tend to abuse you or else they’ll expose you and its so hard but very good that you stand up for your work
CASHAPP: $kvrencx
My story- I had a very bad customer experience with my first 3 tier cake ! basically cake was tilting and frosting was cracking when arrived! and girl was having her husband call me to tell me that it wss fault i needed to fix it , i was busy and couldnt but i explained that the father in law grabbed the cake like nothing and brought kids as support for cake and literally drove away like nothing very bad and i cried a river bcus she started posting on sc about her wedding how everything was good except the cake and bashing my cake and the flavor :( long story in short words)
Keep up the good work! There will always be those who are never satisfied even when things are perfect! Your experience is a learning lesson to teach others what they should do because I see so many decorators with the same issues of perfect cakes and then disaster pictures! Those that seen ur videos know that you are the real deal!
Don’t don’t don’t leave your job, I was a makeup artist and hairstylist I left my job because of some F people 😖 look at me now I’m taking cake classes online to change my job and have my own place. But it’s so hard to change. You will start from the bottom again. But making me fell better because I know next year we will open our new business 🎉 but I went through so much to reach to this point
Sorry you had to experience this type of contact but there are many people in this world that you cannot predict just use it as a learning tool for your business I haven't finished watching this video yet but you are just talking about the problems go forward and make the contract and receipt just like if they were going to a public Bakery on premises just abide by your rules and you won't feel so bad. Both of you are good people but when it comes to business you need to go another Direction and just be business-minded and professional. I've been watching you guys for about a year now and I think your husband does a fantastic job I myself do cakes but mainly for the family or word-of-mouth not anything more it's just a fun thing and a passion for myself may you have the best of luck in the future and may God bless you and your family
Hi guys, I’ve been in a long time subscriber of your channel and I love the cakes that you make. I also bake so I know how much effort and love you put into each and every one of your cakes as I do. I think you guys are way too nice to even give part refund to the customer. Once they take possession of it is their responsibility how they Store it and or display it. Cakes are very delicate, they are not made out of plastic to be perfect for several hours under hot or open outdoor conditions. Do not give in, do not fall prey to giving them the money back you worked hard for that money. And above all do not feel bad, feel proud of your beautiful creation. You gave them a beautiful cake and if they don’t know how to treat or care for it they weren’t worthy of that cake. But never never never give any money back. You guys have my full support as many others I’m sure Who bake as well. I love you guys, keep doing what you do best!
God bless you and your family.
Con mucho Amor
Alicia.🎂🍰🧁🍥🥮
You are so right, I know exactly where you are coming from. You did your job, a great one at that and people are so abusive some times. Don't pay attention to these type of people and don't serve them again.
Love you guys.
Hope things are better now! Protect yourselves legally from opportunistic ill spirited people. Chava is a natural artist. I love seeing your videos, working together! Magic when Chava decorates and Lety narrates so naturally. This shall pass. Your success will not be stopped 🥰
Hi guys. This situation sucks! I think writing a contract is important to protect you and your business. I think you should add tips on how to take care of the cake after it’s delivered, not gonna lie, you guys made a video or a post not sure explaining that cakes have to be refrigerated and even tho it seems common sense to you it was new for me because every time I go to parties people have cakes out for hours so I assumed it was fine 😂 once I bought a cake from you and I put it in the fridge and it was great but seriously some people like me need cake enlightenment 😂🙏🏻 good luck with your business.
I feel your frustration because some people try to tell me they want a fondant cake for half the price and I'm like no sorry I can't but there's different options. Some people say oh well I'll go somewhere else and funny thing is they always come back to me but one thing I do is no delivery unless they want to pay delivery. I also make it clear once I turn in a cake to them I am no longer responsible for it since it's in their possession. I'm glad you guys are sharing this with us because it helps to get us prepared ahead of time. BTW yal are my favorite baking channel I have followed all of chavas tips and I have progressed soooo much please keep posting I enjoy you guys so much.
I’m going to recommend you start adding dowels to ALL stacked cakes. Especially those with fruit fillings.
Ánimo chicos!!!! Es una pena que no exista SENTIDO COMUN en las personas, que sean tan tontitas!!!!.....FUERZA!!!!!! Saben que son muy queridos!!!!! Y no se rajen chingas!!!
I had to 2 different occasion cake falls upon delivery first was a 3 tiered I stayed and tried to fix refund half, second cake was a wedding cakes some were singles. Thinking about it now both days were warm
I no how u guys feel.but honestly writing something up is the best thing to do.I have a small business and trust me people are so hard to deal with sometimes.But let me give you a little advice.Don’t ever let those type of people stop you guys from fulfilling your dreams.Just change up the way you do things like writing up a contract.wish you guys lived closer I’d love to taste 👅 your cake....all the way from Florida..
You are right I agree and you are not going to make everyone happy there are even people who would intentionally do it for whatever their reasons are to ruin your name or business why ? Because there are people out there who are envious of you and your success
I just started following, i love your work and think those people full of BS!!!! Start recording the drop off.
Tu defiende a tu marido😍 su trabajo vale oro y nadien va venir ablar de su trabajo😍🙏🏻 si no que lo agan eyos y listo☺️☺️😉
Just look at this as a learning experience. You guys are doing the right thing by requiring a contract.
My family and I have ordered cakes from you guys for the 3/4 yrs and all i can say is the cakes are delicious and always beautiful. things happen and dont let these negative people ruin your business.
Omg... people are a mess 😐 I'm sorry y'all had this bad experience 🙏🏾🙏🏾🙏🏾 God bless your family and business
You guys have to make contracts on paper typed up with the cost, pricing design and saying liability issues that your not heled accountable
I feel you guys!!! People are so annoying. Trying to take advantage of good people like you guys. Don't let this from doing what you love. Just go with your intuition and choose your clients. Best of luck to you guys!
You guys I went through same thing. Don’t listen to no one keep going have a contact let them come and taste your cake explain everything to them that’s what I’m welling to do 👌
Omg I understand you 100% we do anything and everything to keep the customer happy & satisfied, but many of the times the customers don’t notice that, it’s sad to see us good people go through things like this
Can you do a video on you guys delivering a 2 tier cake ??🥰🥺🥺🤞
hi guys... i love all your videos.... i totally understand your frustration. one thing idk if this will help you out. i don't know if these cakes had Rich's Bettercreme Perfect Finish Vanilla Whipped Icing but i personally didn't like them because i feel they get softer at room temperature. if i know the cake is going to be outside i recommencement buttercream and i make it myself. or jut tell them that when they do the orders. i know a lot of bakery use the Frostin' Pride Vanilla Non-Dairy Ready to Whip Icing & Filling and its the same thing. do the contracts. and have them sign off the cakes..
I know the feeling....pero sigan...Dios tiene control...no se rindan...
do not quit doing what you love, this kind of ppl would show up from time to time. Don't get discouraged. Just learn from your experience and change things around to make it work for you guys.
No don’t stop you’re business ! Just do your contract so people know you’re serious so people don’t try to take advantage of you . We support you and we still wanna see your 3 am videos cale decorating !
Agreed!! 🙃✌️
you guys are awesome and you make amazing cakes 🎂 keep up the good work , dont worry so much about people, just get yoyrself a good bakers contract and rest easy ! dont give up! keep doing what you do forget the negativity of bad people, forget them
UFFF I USED TO WORK AT A MEXICAN BAKERY & THIS KIND OF EXPERIENCES WOULD MAKE ME PULL MY HAIR. LIKE MEN WOULD PUT THE CAKE IN THE TRUNK AND COME BACK SAYING WE DIDNT PUT SUPPORT, 🤨 it all fell .