Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels

[@tourismly]

I actually think this is an amazing talk and i learnt a lot from it. Thanks a million

[@cxchronicles]

Amazing Talk 👏👏

[@yvesvanvaerenbergh8668]

Thanks!

[@KiranVarri]

By nature, no organization wants to disappoint their customer....but...

[@RonaldThomas-c1r]

The little things mean a lot even just being courteous to the customers after all they are the ones that pay your wages.

[@yvesvanvaerenbergh8668]

Absolutely!

[@ChrisDownie-x4q]

Totally distracted by the guy messing about with his phone while the person was speaking.