Why Toy Cancellations and Returns suck
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- Опубликовано: 7 окт 2022
- Toy Retailer Gonna talk about what's happening in the world of toys from a retailers point of view. companies we deal with Hasbro , Neca , Mcfarlane toys , Bandai.
Toylines from From Star Wars to teenage mutant ninja turtles and Godzilla to GI Joes the black series and classified to model kit or action figures, Transformers you name it!
Store Link
www.toysnowman.com
Facebook Page
/ toysnowman
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/ @toysnowman 
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This was very informative. I hope people watch this to understand how it affects businesses
E-commerce space is still new and etiquette still need to be established.
Thanks for the in depth video and POV of a retailer.
not a problem this is an educational channel too !! :P
Thank you for sharing this topic
always happy to share thoughts and decorum
Great video, I love learning more about the other side of things!
I’m always happy to support small businesses and you’ve been great with customer service and getting product out quickly, often well before anyone else!
Thank you for the support. We try to always give the best service we can.
Whenever I have an issue with a product I contact the manufacturer, not the retailer.
this is a great approach. often being the first retail contact for people its counterintuitive to go to the manufacture first but i wish more people did
Hey how do I cancel my order?
Big Nerdy!! lol
you press like button on this video. and the RUclips algorithm will inform us of your intentions
Wow, the credit card companies are the real crooks! I agree returns are shady. Lots of figures are swapped at Walmart. Toys R Us has implemented no returns on collectible figures.
@@raymondchong1607 is that for all toysrus ???
I am a regular customer ( I have a LOT of GI Classified I have ordered that were successfully delivered, and a lot of GI Joe and Action Force on preorder, ALL PAID FOR. I love Toysnowman. )
When I pay for something, even if I have buyer's regrets, I just think twice in the future, but after hearing your reality, I want to thank you for the education.
I will come by to the store to check the Dead Product box !
more then welcome to check the dead products box. and thank you for supporting us.
Nicely done!
Great info. Thanks for taking time to record this.
Thank you for the support :)
very informative. never knew things worked like this. hopefully people see this and order more responsibly.
I think a lot of people would not know as E-commerce is still new and a lot of things are still being learned before the collective human conscious knows Ecommerce decorum.
the store credit thing makes lots of sense and I didn't realize about cancelations. never canceled anything but I try not to preorder to much
love the shop always check you out first 🤘
thank you for putting us first
It is becoming to be harder to everyone for getting what they deserve nowadays from the buyers, sellers, and distributors.
which is why I think keeping things out in the open to talk is best for us all
Definitely sucks on cancels. Appreciate you for great business model unlike OUTRUN COLLECTIBLE chris and his unlawful preorders. His store/online is now bankrupt and everybody is out of luck on getting any sort of items or money back. A huge problem and will have collectors scale back on payment in advance for preorders. Want thank you for coming thru my preorders and providing legit services. Respect and appreciate you 🙏
Have you tried an alternative for preorder - charge up front, but with a discount? That motivated me to buy from certain stores and prevents me from cancelling that particular order
We already offer discounts with a rewards program. Not sure adding another discount on a low margin product is goanna work out for us sadly.
@@ToySnowman A lower margin may be better than negative margins or shelved inventory
@@ToySnowman Snowman has already great prices and reward program is great. People should just learn to order within their budget and if needing to cancel accept the fee.....keep up the great work Amir!!
The respect goes both ways. I don't want to cancel orders but if it's not the best or even competitive price I can't afford not to cancel if there's a better price. Or twice I've ordered an entire wave of super7 ultimates and been shorted 1 figure so I have to order backups cause that trust is broken. Or if the free shipping threshold drops I'm going to reshuffle my orders.
of course your vendor should be reliable and if they cancel on you then I see it as fair. We don't over sell our allocation and so we don't have to cancel orders.
Do you have an estimate on when the ML Symbiote Spider-man is set to arrive?
batch 2 should come in 1 or 2 weeks from now
I've yet to cancel an order I regretted making. But have wondered, say you preorder something, would it be possible to cancel a preorder and turn it into store credit or be put towards another preorder of equal or higher value without a processing fee? I would guess not, but would be nice.
That is exactly what we do. We say one way around it is store credit. Since no processing fees are taken
Great info, 100% agree. I dont know what the solution is though
I'm hopping that by educating more people on this it will give everyone better insight
Love this store.
XD
Are you based in Canada ? Those mythic legions figs look nice 👍
Yes we are we are in Montreal and ship all over Canada and U.S.
What about when we pre order items from you and have been waiting 0ver 14 months for the item , when you can buy the item everywhere else ,you get no communication from you ,I've contacted you this week and still no reply ..
Hello,
I am not aware if any items we have that 14 month delay that is available everywhere. If there is feel free to e mail and we will send a full refund. If you sent an e mail someone from customer service will get back to you.
@@ToySnowman I sent an email in the week and only just got an answer today ,
Whe are you expecting to receive the infinity ultron marvel legends wave ?
in 1 to 2 weeks :)
They screwed yall store owners big time with that windowless bs. Heard the guy who came up with that stepped down too. Lol, hurt the company and left.
if that's true I hope the replacement guy takes it back and brings it to the original ways.
YOOOOOOOO NOT ELIY #FREEELIY
Some advice, cut out all that bullshit and just talk the situation.