Digital transformation: Driving the end-to-end guest experience through AI

Hosted by STRz editor Paul Stevens
Sponsored by Key Data and Lodgify
Digital transformation and digital innovation are two of the biggest buzz phrases in travel and hospitality right now - principally due to the rate of adoption and constant evolution of artificial intelligence [AI]. More and more startups and companies are spotting opportunities to deploy technology at scale, by transforming legacy and outdated applications and processes with cloud technologies, digital workflows and state-of-the-art solutions. This session will address all this and more, and specifically how this applies to a travel and hospitality context.
We discovered:
How to define digital transformation and what it means for travel and hospitality
How companies are driving the end-to-end guest experience through AI
The tools or products driving digital transformation
How companies are changing how they operate to deliver value to the end user and challenge the status quo
How brands are redefining the customer journey by using technology to automate functions and be cost-efficient
What the future holds and the opportunities for innovation with AI
With thanks to:
Anila Hasaj, group product manager, Lodgify
Nitin Sood, VP digital innovation & HVMB product, Marriott International
Julie Shainock, global managing director, travel, transport and logistics AI, Cloud, Microsoft
Gilad Berenstein, founder, Brook Bay Capital, LLC