Hey thanks for the video, you made me feel like I can actually learn something and I can be intelligent at 56, can't wait to tell the family that I actually did something myself. You rock man!
But I got fit big ace2 so if someone got one and know how to do it but I have to sleep and the the sleep says there is no data help me if u know that but record or I will subscribe
Hey Mary, I'm 65 and like you, I am proud of myself to be able to fix something without having to ask the kids for help. It feels so good. Terrific video. Such clear and concise instructions.
I know Im randomly asking but does any of you know a method to get back into an instagram account..? I was dumb lost the account password. I love any tips you can offer me!
Love the Fitbit I have both Apple Watch and fit bit . I prefer the Fitbit over the Apple Watch for tracking. This worked thank you. You were much more helpful then Fitbit lol
Oh boy, thanks for that! I've been struggling with the help instructions for the fitbit to erase all the data and what it tells you to do doesn't work at all. You helped me erase it all in a few seconds. I needed to erase everything because I'm returning it as it doesn't do everything I need it to do. I should have bought a smartwatch instead.
Big thanks! I don't see myself as an unintelligent individual, but after seeing this tutorial in text on numerous websites I've been looking around in my Fitbit app and in my phone's settings to find "Clear User Data". Thank you for keeping me from losing my mind.
My Fitbit Charge 3 has worked very well. last month, the sync has gone slow. Today, it couldn't sync at all even though I restarted it so I got it factory reset. Now it works and synchronizes quickly. Thanks Brandon
Took a couple tries but it finally restarted. Hope that helps the issue im having. Your video is the only place I have accurate instructions on how to restart it. Thank you.
Brilliant! Clear and concise. I bought mine of an Ebay seller and it came with their data still active so I did the job as you were demonstrating, thank you.
Easy, thank you! Selling this unit, and need to reset. Had too much trouble with this unit (and the two that preceded it, after Fitbit replaced). I wanted something that would properly track open-water swims, and so I switched over to the Garmin Swim 2, which works great: the Swim 2 uses GPS, not just strokes. The Charge 3 will count laps in a pool, but.... I can count my own laps. The problem with the Charge 3 is that it will record steps while simultaneously recording pool swims. Many emails back and forth with Fitbit, but they were evasive in addressing this issue, and they would make recommendations like resetting the unit, or they would replace it with another unit. Three in a row, all did the same thing: record steps while swimming in a pool. The solution was to not wear it in the pool. And to get the Swim 2. I think the Charge 3 is better at some things: recognizing different forms of exercise, and recording and analyzing sleep patterns. It's a trade-off.
I was having a hair raising moment as I was learning how to set it up having inherited a used Fitbit from my son. Your instructions were very clear and assisted me in completing this part. So many thanks.
Thanks for the video, I am using my Fitbit watch with Ambrosia Blucon device to monitoring my glucose in every 5 minutes. It gives me update when my readings are out of range. Really very helpful this Fitbit watch for me. Thankyou!!
Thanks Brandon, after searching the Fitbit website with no satisfaction, your channel was the first place I came to for help! Bravo and a clear and accurate fix to my frozen watch!
New Fitbit Charge 3 bought 5-11-2019 from COSTCO. Band irritates my wrist. Can only wear it for a couple of days at a time; then, have to keep it off for several days until my skin clears. I tried switching it to my other (right) wrist, but the same thing happens. I've been fighting it for a couple of months and now I'm going to return it. Thanks for the video showing how to reset it and how to delete my personal data. FYI - COSTCO has a 90-day return period and I'm sure thankful for it.
@Christina Harnly Really? That band with shipping and tax on Amazon added another $20.00 to the $110.00 price. They've had a problem for years and failed to correct it and consumers shouldn't have to fork over another 18% for their failures. The reactions are not really allergies, but chemical burns and are very painful. See: abc13.com/technology/possible-cause-of-fitbit-rashes-uncovered/760009/
I hope you pin this: If your fitbit gets frozen and you can't restart it or do the hard reset, try changing the clock face from the app. Seems weird, but it fixed my problem and several other people on the forums. Thanks.
Thanks for the reset details. I'm returning this Charge 3 because I don't want to use location services. I only want the step counter and pulse tracker. Every time I log into the app, it prompts me to turn on location services. Fitbit tech support couldn't figure a way to turn it off, so I'll find another device. Thanks again for a simple, effective video.
The Fitbit Charge 3 was on my wife's wrist every day for the past year. Yesterday, I bought her a Charge 4. I'm here to try out her hand-me down's. A Fossil smartwatch is my daily driver, which is good but not an activity tracker.
Thanks, This solved my ongoing sync problem right away! Stupid enough, Fitbit doesn't mention resetting as an action to solve sync problems on their support page
Thank you for the Video :) I had trouble getting the smiley face to show up as I was not pressing hard enough. Seeing you do it with more force encouraged me to try the same and it worked! I had synching problems (right after a workout that I was super interested in seeing the heart rates for) and didn't want to lose any data.
Thanks, it's working . This by far the worst product Fitbit has ever made. They need to work out the bugs before they release the product. My Fitbit Charge 2 never gave me any problems.
Thank you this was very easy and helpful. My BPM was showing incorrect data as well as calories burned. I hope that by doing this it will fix my Fitbit, if not then I'll do a complete rest back to factory as my last recourse.
Thank you so much. I had unpaired my fitbit, because of syncing problems and couldn't get it to re-pair, so I removed it from my fitbit account and tried to redo it that way, but it wouldn't re-pair until I did the factory reset you showed.
Brandon!!! Thank you so much!!! I felt like I lost a good friend. My Fitbit was a gift to me, and was wondering how in the world could I return it or tell the gifted it stopped working!! This was very helpful!! Peace and Blessings to you!!
Thanks for your video, the written instructions were clear as mud. Watching your video I was able to reset in a few minutes. Since you asked for comments on fitbits, I'll share my frustrations. I'm actually returning my fitbit charge 4, it constantly freezes and doesn't track my swimming laps. I swim 3000 meters a day and it will be 500 meters to 1000 meters off, even after I've tried all the suggestions on the help forums. For more information on my sleep and workout HR I need to purchase and additional app. for $79 a year. I bought it because the review boards said it was an amazing swim tracker. Makes me wonder if the person writing the review swims. After talking to other swimmers I'll be trying a different watch/tracker.
Thank you so much. Spent weeks trying to pair my tracker with the App after software update. I reset my tracker back to factory settings & then paired it again. Vowla
Thank you for your video. Unfortunately that reset procedure did not work for mine. Will look more into it or contact the manufacturer. In regards to how I feel about the Fitbit charge three, I love it. Are you say quite a bit in fact never take it off as it tracks all day. My job is very physically demanding and I like the fact that it knows when I am claiming in doing a lot of physical activity. I like the different programs and faces it provides. Overall I am very satisfied and think it’s one of the better fitness trackers. That over an Apple Watch. As far as fitness tracker I feel it is much better than an Apple Watch
I just did all this many times after my screen went black and it would NOT come back on. It would vibrate three times but the screen never lit up. I brought my phone over to it and went to the app. It said an update was available so I clicked on that and the screen came back to life. Took a while to update and all is now good. Don't give up hope...
Thank you!! 20 days old and screen went blank. Could not get it to work. Once I Did what you did in this video it’s now working. If it happens again I’ll bring it back. 👍 I will not buy a Fitbit again.
Very helpful. Thanks. And not only that, my Fitbit started to sync with Bluetooth again after I performed the factory reset, which you explained so clearly.
Wish I had seen your video two hours ago! Clear and easy instructions ... working once again. Thank you!!
Hey thanks for the video, you made me feel like I can actually learn something and I can be intelligent at 56, can't wait to tell the family that I actually did something myself. You rock man!
But I got fit big ace2 so if someone got one and know how to do it but I have to sleep and the the sleep says there is no data help me if u know that but record or I will subscribe
Hey Mary, I'm 65 and like you, I am proud of myself to be able to fix something without having to ask the kids for help. It feels so good. Terrific video. Such clear and concise instructions.
I know Im randomly asking but does any of you know a method to get back into an instagram account..?
I was dumb lost the account password. I love any tips you can offer me!
SYLVIA MURRAY has
Having difficulty with fitbit 3 tracker. Not pairing and freezing up! Quick and simple fix. GREAT!
When in doubt, go to the video ! WATCHING your directions resolved my Fit Bit freezing . I hope user's know they have to have the Fitbit app.
Thanks tons Elsie, I did not have my device plugged in, just the watch. YOU saved the day for me.
You are my literal savior and saved me from buying a new fitbit
This procedure worked on my wife’s versa 3 Fitbit watch, It was froze, did your reset and it worked it’s back to normal Thank you
Thank you! The screen on my fitbit had gone so dim, I couldn’t see it. This worked!!
Love the Fitbit I have both Apple Watch and fit bit . I prefer the Fitbit over the Apple Watch for tracking. This worked thank you. You were much more helpful then Fitbit lol
Oh boy, thanks for that! I've been struggling with the help instructions for the fitbit to erase all the data and what it tells you to do doesn't work at all. You helped me erase it all in a few seconds. I needed to erase everything because I'm returning it as it doesn't do everything I need it to do. I should have bought a smartwatch instead.
Big thanks!
I don't see myself as an unintelligent individual, but after seeing this tutorial in text on numerous websites I've been looking around in my Fitbit app and in my phone's settings to find "Clear User Data".
Thank you for keeping me from losing my mind.
My Fitbit Charge 3 has worked very well. last month, the sync has gone slow. Today, it couldn't sync at all even though I restarted it so I got it factory reset. Now it works and synchronizes quickly. Thanks Brandon
Thank you! Your video helped me solved the problem. I thought my watch is broken, almost threw it away.
short and to the point, clear voice. Thanks!
Wish more videos were both like this. Short sweet to the point. Thanks
Took a couple tries but it finally restarted. Hope that helps the issue im having.
Your video is the only place I have accurate instructions on how to restart it. Thank you.
This video is always a life saver. Im getting so annoyed with fitbit
Brilliant! Clear and concise. I bought mine of an Ebay seller and it came with their data still active so I did the job as you were demonstrating, thank you.
Thanks! I was about to take my Fitbit back for a refund because I thought the screen was dead. Your reboot fixed it!
Spent hours trying to resync...your video was the only one that helped ! Thanks👍
Thanks! My screen went blank but it would still vibrate for notifications. The reset worked perfectly!
Same with me :)
same, worked great, took a little while before I saw the smiley face but it still works again
That is what I needed. Thank you for getting to the point! awesome.
Easy, thank you! Selling this unit, and need to reset. Had too much trouble with this unit (and the two that preceded it, after Fitbit replaced). I wanted something that would properly track open-water swims, and so I switched over to the Garmin Swim 2, which works great: the Swim 2 uses GPS, not just strokes. The Charge 3 will count laps in a pool, but.... I can count my own laps. The problem with the Charge 3 is that it will record steps while simultaneously recording pool swims. Many emails back and forth with Fitbit, but they were evasive in addressing this issue, and they would make recommendations like resetting the unit, or they would replace it with another unit. Three in a row, all did the same thing: record steps while swimming in a pool. The solution was to not wear it in the pool. And to get the Swim 2. I think the Charge 3 is better at some things: recognizing different forms of exercise, and recording and analyzing sleep patterns. It's a trade-off.
I was having a hair raising moment as I was learning how to set it up having inherited a used Fitbit from my son. Your instructions were very clear and assisted me in completing this part. So many thanks.
Thanks so much my grandson gave me this one and I couldn't get his information off so now I can add mine I appreciate your help
Thanks for the video, I am using my Fitbit watch with Ambrosia Blucon device to monitoring my glucose in every 5 minutes. It gives me update when my readings are out of range. Really very helpful this Fitbit watch for me. Thankyou!!
Worked for me. You’re a lifesaver. Like my inspire Fitbit. Don’t know why they got rid of the altimeter for ‘stairs’
Thanks Brandon, after searching the Fitbit website with no satisfaction, your channel was the first place I came to for help! Bravo and a clear and accurate fix to my frozen watch!
New Fitbit Charge 3 bought 5-11-2019 from COSTCO. Band irritates my wrist. Can only wear it for a couple of days at a time; then, have to keep it off for several days until my skin clears. I tried switching it to my other (right) wrist, but the same thing happens. I've been fighting it for a couple of months and now I'm going to return it. Thanks for the video showing how to reset it and how to delete my personal data. FYI - COSTCO has a 90-day return period and I'm sure thankful for it.
@Christina Harnly Really? That band with shipping and tax on Amazon added another $20.00 to the $110.00 price. They've had a problem for years and failed to correct it and consumers shouldn't have to fork over another 18% for their failures. The reactions are not really allergies, but chemical burns and are very painful. See: abc13.com/technology/possible-cause-of-fitbit-rashes-uncovered/760009/
Just wanted to say thanks for taking the time to make this video. Many Thanks Dave
Brilliant! The soft reset worked like magic.
I hope you pin this: If your fitbit gets frozen and you can't restart it or do the hard reset, try changing the clock face from the app. Seems weird, but it fixed my problem and several other people on the forums. Thanks.
THANK YOU!!! Was about to send this back!😬😁👏🏽🧘🏽♀️💗
Same ;~;. Life saver. XD
Thank you! My daughter just did this and it work perfectly! Happy kid now!!
Bang on mate bought mine second hand and you did exactly what I asked for so 👍
May I ask you to slightly slow down with your instructions
I needed to replay it three times
It did work Thankyou
Thanks for the reset details. I'm returning this Charge 3 because I don't want to use location services. I only want the step counter and pulse tracker. Every time I log into the app, it prompts me to turn on location services. Fitbit tech support couldn't figure a way to turn it off, so I'll find another device. Thanks again for a simple, effective video.
The Fitbit Charge 3 was on my wife's wrist every day for the past year. Yesterday, I bought her a Charge 4. I'm here to try out her hand-me down's. A Fossil smartwatch is my daily driver, which is good but not an activity tracker.
Thank God for this. I also removed Charge 3 from Fitbit app & then added it back & synced with my phone. Like new!
Thanks so much got mine for Christmas and freaked out when it stop lighting up! I almost gave up. :-)
Thanks a lot! Clearer than the informations on the Fitbit website haha.
Appreciate it that man, really helped
Wow, I just got back my Fitbit account fixed, thanks to *hack_trust2_* on IG.
well so easy when you know how my screen was frozen and you have sorted it in two minutes thank you
Oml TYSM everyone is saying completely different this is the only one that’s worked for me xx
Thank you. This helped me realign my mother’s FitBit for her.
Thanks for the help!!
Love you, you saved my Fitbit ✌✌✌
Very helpful. I refer to his videos quite often.
Hey Brandon thanks so much for your help, always my go to for the bit, which by the way, I LOVE....
Short simple and effective. Thanks for the video.
Thanks. I was stuck on super dim screen and the soft reset fixed it. Thanks!!!!!!!
Thank you so much. As a very senior cit it was really great, short, sharp to the point and fixed my problem straight away.
Thanks, This solved my ongoing sync problem right away! Stupid enough, Fitbit doesn't mention resetting as an action to solve sync problems on their support page
Thanks for the video! Helped a lot as I didn't know where the button was!
Thank you for the Video :) I had trouble getting the smiley face to show up as I was not pressing hard enough. Seeing you do it with more force encouraged me to try the same and it worked! I had synching problems (right after a workout that I was super interested in seeing the heart rates for) and didn't want to lose any data.
Good to hear. It seems that a lot of Fitbit's freeze or get stuck at some point.
It worked for me too, thanks so much :)
holly shit ..tried this for ages nothing ..as soon as i put my comment it come on and working fine ..thanks
Short and to the point. Thank you so much!
Glad it helped!
Thanks, it's working . This by far the worst product Fitbit has ever made. They need to work out the bugs before they release the product. My Fitbit Charge 2 never gave me any problems.
Thank you very much that was very helpful. I’m giving my Fitbit to someone else.
Thank you this was very easy and helpful. My BPM was showing incorrect data as well as calories burned. I hope that by doing this it will fix my Fitbit, if not then I'll do a complete rest back to factory as my last recourse.
Thank you so much. My screen was black and I had no idea what to do. Happy Happy Happy
Thank you,great video, very useful. I was about to throw it in the bin
Thank you so much! Appreciate your help getting it fixed.
So helpful xx
Thank you so much. I had unpaired my fitbit, because of syncing problems and couldn't get it to re-pair, so I removed it from my fitbit account and tried to redo it that way, but it wouldn't re-pair until I did the factory reset you showed.
Thank you. I’ve been trying for days and when I saw your utube this worked. Hurray!
Brandon!!! Thank you so much!!! I felt like I lost a good friend. My Fitbit was a gift to me, and was wondering how in the world could I return it or tell the gifted it stopped working!! This was very helpful!! Peace and Blessings to you!!
Thank you! My FitBit had frozen and this fixed it.
Thanks my dad ordered a new fitbit and I just fixed his thanks the video was helpful
Thanks for your video, the written instructions were clear as mud. Watching your video I was able to reset in a few minutes. Since you asked for comments on fitbits, I'll share my frustrations. I'm actually returning my fitbit charge 4, it constantly freezes and doesn't track my swimming laps. I swim 3000 meters a day and it will be 500 meters to 1000 meters off, even after I've tried all the suggestions on the help forums. For more information on my sleep and workout HR I need to purchase and additional app. for $79 a year. I bought it because the review boards said it was an amazing swim tracker. Makes me wonder if the person writing the review swims. After talking to other swimmers I'll be trying a different watch/tracker.
Thanks, unbelievably this info is not on the Fitbit website lol
Thank you so much. Spent weeks trying to pair my tracker with the App after software update. I reset my tracker back to factory settings & then paired it again. Vowla
My screen went black but still vibrated..this re-set it and now everything is a-ok!!....ty
Great job - to the point and thorough. Thank you.
Thank you for your video. Unfortunately that reset procedure did not work for mine. Will look more into it or contact the manufacturer. In regards to how I feel about the Fitbit charge three, I love it. Are you say quite a bit in fact never take it off as it tracks all day. My job is very physically demanding and I like the fact that it knows when I am claiming in doing a lot of physical activity. I like the different programs and faces it provides. Overall I am very satisfied and think it’s one of the better fitness trackers. That over an Apple Watch. As far as fitness tracker I feel it is much better than an Apple Watch
Thanks for the video. Reset my Fitbit in record time! Nice easy to follow video. Brilliant!
Mine is essentially brand new. You saved me. Now you must have my baby!
Very much appreciate your help. Thanks
Thank you for a straight to the point video.
Fixed the notification issues after trying everything else, Thanks!!
Hi & Happy Holidays! Cant figure out how to get steps to reset to zero. Thanks for your awesome reviews
I loved this video!!! But can you do one on why you’re Fitbit charge 3 isn’t vibrating??
I just did all this many times after my screen went black and it would NOT come back on. It would vibrate three times but the screen never lit up.
I brought my phone over to it and went to the app. It said an update was available so I clicked on that and the screen came back to life. Took a while to update and all is now good.
Don't give up hope...
Thank you!! 20 days old and screen went blank. Could not get it to work. Once I Did what you did in this video it’s now working. If it happens again I’ll bring it back. 👍 I will not buy a Fitbit again.
Thank you so much! My Fitbit is now working again :)
Okay, I couldn't get the FB to resync but this worked. Thank you :)
Thank you for that great information on Fitbit. I followed the steps and it works.
Thankyou!!! my fitbit is alive again!!! and I love my fitbit works well with my lifestyle
Thanks so much, the soft reset worked for me.
Very helpful. Thanks.
And not only that, my Fitbit started to sync with Bluetooth again after I performed the factory reset, which you explained so clearly.
Thanks! That helped fix my frozen Fitbit
Thankyou so much, it worked & now the screen is working again!!...🤗
Thanks for the helpful info!
Thank you so much Brandon!! Really clear instructions! A great help!!! Susan in Sweden!
Thanks man
That really helped
Just what I was looking for
THANK YOU! My charge 3 when black.... this helped me to bringing it back to light ;)
Thanks!my Fitbit is back!great help👍
Thanks bro your a good man
Thank you. Soft reset solved my problem
Thank you! Straightforward 👍🏼
Thank you for making this video!! ❤️
Tysm I was sooo worried that it would not work again