Sponsored Video Gone Wrong: Why L’Occitane Made Me Take Down My Video
HTML-код
- Опубликовано: 10 сен 2024
- Back in March, was set to produce 2 sponsored videos for L'Occitane En Provence. After one video, they not only asked me to remove the honest information, but refused to pay me for my work. I'll show you screenshots of my contract and emails between myself and the PR company representing L'Occitane so you can decide for yourself if you feel L'Occitane was in the right or not.
For those saying I'm pronouncing the brand incorrectly, please watch the official video from the brand on pronunciation. I'm saying it the way I was instructed BY the brand. Skip to the end of the video to hear the owner of L'Occitane pronounce the brand name. They spell it out lox-ee-tan - • Video
----------------------------------------------------------------
Thanks for subscribing to my channel (www.youtube.co...) ! I specialize in thorough makeup reviews (Tuesday, Thursday) that give you WAY more than the typical RUclips review including ingredient analysis, close up finger/brush swatches, and MORE! You'll also find What's Up in Makeup (Sunday) and the Makeup Minute (Monday-Friday) giving you the most UP TO DATE information about what is happening in the beauty industry, new product releases and MORE!
FTC: This video is sponsored by truth, justice, and the first amendment.
*******************
Visit our AWESOME Facebook Community! / whatsupinmakeup
*******************
Instagram: jenluvsreviews
Periscope: jenluvsreviews
Twitter: / jenluvsreviews
*******************
Many RUclipsrs have inspired my choices for how I create content. Below are the people that have made the biggest impact!
EmilyNoel83
/ emilynoel83
Stephanie Nicole
/ msstephnic
Eshani at TotalMakeupJunkie101
/ totalmakeupjunkie101
Tati at GlamLifeGuru
/ glamlifeguru
Cassie from Thrift Thick
/ thriftthick
Philip DeFranco
/ sxephil
************************
Music used in my videos:
Out-Tro music - [Melodic Dubstep] Electro Light ft. Kathryn MacLean - The Edge [NCS Release]
• Video
Makeup Minute - 3 Best Background Music Breaking News from Free Music • Video
********************************
Magic Links (go.magik.ly) support this channel at no cost to you.
Learn more about Magic Links here: • The TRUTH About Hidden...
Referral and Affiliate Links earn me points toward a reward system, money, or money toward purchases on the site mentioned. The following links are referral and affiliate links. I only put referral/affiliate links to brands/websites that I personally enjoy.
BoxyCharm (beauty): mbsy.co/dpqQD
Ipsy (beauty): www.ipsy.com/r/...
Birchbox (beauty): www.birchbox.c...
Ebates (cash back for online purchases) : goo.gl/RsXghu
Haute Look (flash sale beauty/fashion/etc.): www.hautelook.c...
ScentBird (perfume): scentbird.com/...
Magic Links (product referral program): www.magiclinks...
❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀❀
I mean, Loccitane, if you're not cruelty free and ashamed of it THEN FIX IT.
Exactly!
Exactly
Well technically they’re only cruelty free because China requires foreign products to be animal tested not because the company is animal testing
They are cruelty free in every single country EXCEPT China. And only because they can't work around their laws, so I understand that point of view, but then they could... Idk... NOT SELL IT IN CHINA. 🤷🏽♀️
@@naomicarndid1631 They aren't TRULY cruelty-free if they KNOWINGLY Provide their products to a country ~FULLY AWARE that that particular country tests their "cruelty-free" beauty line not only CRUELLY, but also with ZERO regard for the welfare of the animals that are being tested on. Those animals are not only being cruelly held against their will in a cold & sterile environment(which is FURTHEST from their natural habitat that they would typically live & thrive in)inside cold metal/or glass enclosures with literally No room to barely even stretch out their limbs fully...let alone have Any room to pace back and forth~ALL DAY LONG...DAY IN & DAY OUT, and they are constantly being ripped away from their mothers and family groups, and then they are continuously subjected to the abusive forms of "testing" where they're very Cruelly poked and prodded OBVIOUSLY without their consent, & they are forced to endure painful injections with potentially lethal ingredients/& or they can receive topical treatments, where these un-tested ingredients within the product is applied on the top layer of their skin, & they are also forced to injest whatever the particular product that is being tested...which can typically result in death...however ultimately, with the suffering that these poor/innocent/defenseless creatures are forced to endure... I'm sure that they would GLADLY welcome death, knowing that the pain and suffering that they've been dealing with, will FINALLY come to an end! And who wouldn't want to be peacefully put to rest...knowing that all of the pain and suffering & the Agonizing pain that their skin is going through...from head to toe...which is a constant feeling of a nonstop burning sensation, & many develope a painful rash where it also feels like constant burning without relief/or the itchiness is so bad that when lab workers return the next morning, the animal had quite literally scratched & chewed through their own epidermis layer of skin literally down to the bone. And let's not forget the typical symptoms of nausea/vomiting/diarrhea/bloody stools/ insomnia/chills/shaking/fever/the list goes on & on...
-But the point is that when their cruelty free status becomes compromised because they want to maximize on sales via China, where it is well known that countries in Asia have an enormous market for any and all beauty products ~due to the obsession of trying to obtain the "perfect skin"(which is obviously the case for ANY country...however that dollar amount is doubled/tripled...many times over in comparison to most everywhere else.)Although in Asian countries...especially Japan/China/& Korea, their focus is more on obtaining the most "perfect" flawless skin...as I mentioned. Therefore as far as the beauty industry goes...their money market is focused on skincare products. Whereas in the western world(for example in the U.S, the $$$ market is more geared towards the cosmetics industry...and makeup is king!) Either way... it's extremely sad and BEYOND disappointing, that a massively well known company such as L'occitane would actually sacrifice their standards/ethics/& morals SOLEY for the $$$ ...that is SO SHAMEFUL ❗The fact they're actually willing to let their standards & belief system all go out the door just for the money is so irresponsible...smh. That fact alone dictates that they no longer have the right to call themselves cruelty-free! They have No right to stand next to the other companies...ESPECIALLY the smaller brands who've worked TIRELESSLY & have put their blood, sweat, & tears into their baby(their company) to make sure that things are done correctly(to make sure that the correct ingredients are used to protect their consumers; they're healthy/organic/sourced locally to support local business regardless if it isn't as cost-effective/& to not do the easy thing and get the cheapest product from Taiwan/etc...regardless if there's lead/etc...They've made sure that they're sustainable goods, and that they're ethically made and purchased, they've mase sure that their product and it's ingredients are 100% CRUELTY-FREE...So that they can lay their heads down at night free from guilt & have pride in their product! L'occitane is a huge Mass-produced company...they have EVERY RIGHT to refuse to sell their product to a certain country that refuses to uphold their standards and practice! That truly wouldn't have even made barely a dent in their revenue...but CLEARLY they don't care about their standards and ethics...because they're a bunch of sellouts❗And It's quite sickening...smdh.
that was pretty much the most well constructed, balanced and thoroughly thought out argument for your reasoning in your actions. I applaud you standing with your integrity.
well done Jen
Elizabeth Li Well said Elizabeth! I feel the same way. ❤
Agreed. Jen rocks!
Maybe they should rethink their cruelty free status if they are that concerned with it being mentioned that they are not! Just a thought!
Good point... Maybe it's guilt...I actually thought they were cruelty free based on the botanical/naturalesque advertising. Maybe they are hoping that everyone assumed such. My money's not going that way anytime soon... They're too pricey.
Yes!! It's so shady when brands wants consumers to think they are cf when they most definitely are NOT. It disgusts me so much.
Yep!
Jo Smith I agree. Cruelty free status isn’t a secret. Like we can just look that up
Jo Smith Exactly what I was thinking!
It was cheaper for the PR company to pay you, keep your attorney out of it, and keep L'Occitane as their client. That is why they did it this way.
C Folse right. Bottom line, the contract was with the PR company. She was responsible for her contractual obligations to THEM, and would be getting paid via them. The PR company then has a separate contract with L’Occitane as to how they recruit and direct influencers to review/support the product in question, and how L’Occitane will source the compensation for potential contracts with influencers.
Jen was in complete compliance with her contract with the PR company. They legally had to pay her for the completed work, regardless if L’Occitane was going to pay THEM. She had no legal obligations to or agreements with L’Occitane directly.
It should never have come to all of this, and the fault of the PR company is in how they handled it as the intermediary firm. They should’ve told her to take down the video that Friday, saying “ we will discuss this on Monday.” That Monday, the conversation should’ve been “you fulfilled your contact with us. You will be getting paid for work done per the contract we have with you, although there will not be any further work for you per our client (L’Occitane).” And done.
They knew they had a legal obligation to pay her regardless of whether their client was going to source that money.
Jen, if you’re reading this, well done. I found you by a fluke, and am already subscribed for more of your reviews - my support for you is entirely based in the integrity you feel is *inherently necessary* to what you do, *not optional*. Thank you for sharing this and sticking to what you know is both legal AND ethical. 🏆♥️
@@melissalask5253 exactly the Pr company signed the contract they are on the hook if it went to court.
@@melissalask5253 THANK YOU. I am a dude that doesnt use any of this junk. But I totally respect this content creator because she has integrity.
Major respect. PERIOD. You're one of the few people I actually still trust and I love how you stood your ground and you stay true to your subscribers. That is admirable woman.
YAS. YAS. YAS.
DYNA well said💁🏽💐
I'm legit subbing because of this video. I NEVER sub to these "review" style channels because 9/10 are straight BULLSHITTIN' and you can't even tell who half the time.
Well said
I'm thinking that you did the right thing. Something my Gookum (which means 'grandmother' in Cree) always told Me, "Never give your integrity away, because once you do, it's nearly impossible to get it back." And I wholeheartedly agree. You did the right thing Jen, don't sweat it. That's why your viewers love you AND respect you!!
This video was randomly recommended to me and I guess out of curiosity I clicked it and ended up watching till the end. Wow. Thank you for telling the truth and I admire your honesty and staying truthful to yourself. I'm a blogger and I've had a few experiences where companies think they can bully the influencer even after the work is done. So well done for standing up.
Same!
Same here but i clicked cause i think she's beautiful and beautiful she is.
Same!
I've got a sample L'Occitaine's Vetiver , because of what a well trusted reviewer had to say about it,
and I am very happy I did. For the price it sold for, a whole bottle, I would recommend it;
even if the price was higher. Because of that, I sampled a few other , and they were decent .
I liked the Vetiver the best . Sadly though, it has been discounted .
I consider myself to have a good nose.
All that said, sorry for your experience with the company.
Also, I wouldn't spend what lots of people spend for skin cream.
Yep I happened to click it & watched the whole thing. In fact I’m gonna go check out her channel & probably subscribe. She did a great job.
Jen, besides the obvious L'Occitane situation you have highlighted a big problem with the integrity of influencers. I think this proves that many influencers will say whatever the PR companies and brands tell them to say in order to get free products and be paid for their "honest views" 😤 Stay true to your brand and beliefs, integrity is everything 😊
Some companies assume they can push you into saying what they want and control your video content even if it starts out as request to review PR and be provided with an affiliate code and nothing more. I've already had to put my foot down with respect to attempts to treat myself and my channel like a personal puppet.
Oh my. This video, this point, these days.
Jen, I love you. This story was well explained. As a PhD scientist who is also a makeup lover, I so deeply appreciate your dedication to finding out the truth and sticking to facts. Thank you for not "selling out" and instead making sure that us consumers hear the truth.
I have no idea why RUclips suggested this video to me but I'm very glad it did. As a fellow RUclipsr I am sending warm thoughts, huge hugs and a thank you for being honest and mindful of your subscribers. Integrity is still alive.
Awh thank you. It's always Crochet O'Clock!
It's Crochet O'Clock I was wondering the same thing but am also glad that I took the time to watch it.
It's Crochet O'Clock same here idk why RUclips suggested this but I'm glad!! I wouldn't leave out things I wanted to say about anything! And I have a Daisy about a nail kit I bought coming up.. but it was my money it was 100 % honest and I won't take it down! I got it removed from the site I purchased it from as it was totally misleading and false advertising and I'm looking every few days to see them relist it then I re tell the site!! As, it's unfair didn't even come with anything as advertised!! I do give poor reviews if am item is poor you just have to its not right to sugar coat things!!
It's Crochet O'Clock lol same!
Weird, same for me as well! Huh.
As a scientist, I appreciate the thought and research you put into your reviews, Jen! I had the chance of watching your L'occitane review and it was a fair assessment of their skincare. Its their problem if they were not happy with your video and it shows me me what kind of company they are. I am sick of luxury skincare brands pushing ingredients without evidence of their benefits.
I wholeheartedly agree. We get airbrushed advertisements and pie in the sky promises to buy products and it is refreshing to have someone give just the facts and not waste our time, money, or emotions (because skincare can be deeply emotional for people). The fact that theyre annoyed with the facts means, to me, that it is on them to change those facts. Become a truly cruelty free brand, prove that the ingredients are what they say they are and in a verifiable way.
In the end, they did more harm than good on this one - in my eyes. It showed their true colors and that is something viewers won't quickly forget.
Amen Olivia!
I am so angry for Jen. She’s not a scientist and yet she puts in so much scientific work for her videos that she DOES NOT have to do. L’Occitane (or their PR team) should have done their own research about the person they hired. High-end skincare brands often contain ingredients that are 1) not proven helpful or 2) proven harmful. We go to Jen for the truth. If they want 100% positivity they should go seek out someone like Nicol Concillio who never has a bad thing to say about a product. I’m honored to be subscribed to someone who is so principled.
Jen, this is actually the video that had me subscribe to your channel. I appreciate your honesty at all costs. Please don't ever change that! Mad love!
Jeanette Walker same this was the first vid I ever watched of her and now she’s my fav
Agreed!!!
Me too
Jeanette Walker me too.
You go girl! I’m a PhD, MD (and a beauty junkie) and I really appreciate your dedication 😃
The ironic thing is.. how they handled the situation is WAY MORE DAMAGING!! Than a review *gasp* telling the TRUTH?! I see several comments saying people were thinking of purchasing and now not. And I echo others.. if you are ashamed of not being cruelty free.. do something about that!!!! That would earn them many new customers.. but with this one.. wow.. they lost a bunch....
Amber's Beauty Chair yeah!
Amber's Beauty Chair exactly! I love the way the youth oil works, and even with her review because it works I Kay have continued to use it. But now I'm
Not spending $100 on a company that is trying to hide something. It's one thing if they do have legal issues, but the cruelty free aspect is tooooo far.
Amber's Beauty Chair TOTALLY! By the way, I recently found out YOU were the person who created the Anti-haul videos, and I wanted to thank you because they are some of my faves to watch on RUclips. Love you and your channel. ❤
joannej_1974 RUclips ah thank you!!!! 💗💗💗
It's like after all of Jeffree Star's racist past remarks came out and how he handled it after. I'd heard his liquid lipstick formula was stellar, but after that I was like well, I guess I'll never know now.
The actions of both the PR company and L’occitane are deplorable here. Thanks for standing by your core values and being truthful. This video was done tremendously well. At first, I wondered if it would make other companies feel that they can’t work with you, but I don’t think that’s the case here. You presented facts and you didn’t say anything slanderous even though you could have.
As a company, you should probably watch an influencer's videos before deciding they're the one you want to work with :/
that's what i thought! they obviously didn't know who they were dealing with!
Exactly my thoughts!!! There are plenty of “omg this is so good, guys” influencers on YT. Should’ve gone with one of those.
Good point.
She nailed it when she said they don’t have a social presence. They obviously don’t understand the influencer community. If the company on if watched a few of her views they would know how she reviews. However, other influences I’m sure can be paid for a positive review and that’s exactly what the company expected. Wrong page!
PSA: sponsored product reviews are almost universally positive, because if the reviewer is honest--this happens.
I was trying to do my makeup while watching this but I found myself just staring at the screen listening to the story. Wow. Way to stay true Jen.
Samantha March 👼👼👼
Girl I am NEVER going to trust ANY influencer that is sponsored by L'Occitane
Going on a search now.
Honestly I feel the same
I feel the same way.
filosophy Did Nicol Concilio do a review on their products? 😂😂😂😂
She LOVES everything 😂
She just explained at the end of video why that would be unfair. L'Occitane never asked for a glowing/positive review in the contract, and they green-lighted creative control to the creator, so the honesty of other reviewers was not necessarily compromised. Other reviewers probably didn't mention the ingredient list or their cruelty free status therefore their honest opinions weren't problematic for the company. It's not the fault of other reviewers at all when they were offered good contracts to begin with.
Having purchased and used L’Occitane products in the past, this video bothered me so much that I will no longer be buying from the company for myself or as gifts. I know several people who use their products and I’ll be sharing this video with them. Thank you for being honest and informative, that’s why I love your channel so much!!
Same. Eaux de Baux is the loveliest winter fragrance imo, but now I feel I must find a dupe, because how can any countenance supporting a company this shady.
They acted very unprofessional in my opinion. They don't want people to find out they are not animal cruelty free. Guess what? I will never buy L'Occitane products in my life.
Monika thank you! Loccitane get with this century! Stop using animal products, don’t smear products in little bunnies eyes just for China, hands off the animals!
I do not know why youtube recommended this video to me but I clicked on it and boy what a breath of fresh air, I absolutely adore how genuine you appear to be and how educated you come across. This platform needs more of you and less of the Logan Pauls of today!
"Just because it's fancy, doesn't mean it works" Amen sister. You can rub caviar on your face all day, all you're gonna get is a fish-scented face.
Carrie Lynn it only works when you bathe in moet and Chandon at the same time.
Imogen Kate can I come to your next party?? 😂😂
Carrie Lynn love ❤️ you comment!!! It is funny and truthful and to the point!!! Oh and 😂 😂 😂!!!
Jen, what would you recommend for the burn you just served this company? Because OMG THE END WHEN YOU POSTED THE DUPE! 😂💀 You WENT there! 👏🏻👏🏻👏🏻
completely underrated comment.. should be pinned
Some ethically sourced Aleo Vera gel comes to mind.
Krista Place lmaoooooo
I can't find where she posted the dupe?
@@lyssakate at the end of the video she mentions the shea moisture product saying it does the exact same thing and is cheaper
Thank you for staying 100% genuine to yourself and to your audience, Jen! I honestly don't see how your review could have bothered L'Occitane. I'm not a doctor or a scientist or anything but I aspire to be an aware consumer, and your channel is such a great place to learn about makeup. If L'Occitane is ashamed of their ingredients they should change them, and if they don't want people to be angry about their cruelty free status they should stop selling in China... I expected better from a brand like them and I don't feel like buying any of their products.
olenna19 **APPLAUDS WILDLY**
Indeed!!! Are they embarrassed of their ingredients, or perhaps, (lack of) ethics?!
"Too honest! Take it down!!"
Bizarre.
They’ll never get my coin! So glad you spoke on this. We appreciate your integrity more than you know so I’m glad you stood your ground and was paid for the hard work we know you put into your channel. Love ya!
I'm so sorry for what you went through. You deserve to get paid, you laid things out clearly from the beginning.
I have never subbed harder in my life. Love your honesty and integrity.
Ditto
“my reviews cannot be bought.” 👏🏼👏🏼👏🏼
What an unprofessional move from the company. Also trying to hide the fact that their products are tested on animals is really shitty. This video needs more views.
Their products are not tested on animals. It's China. China tests all foreign products on animals first. Blame them. China isn't a good country anyway, not handling their own people good, but also animals in general.
Shiro Infires as a company you can choose if you want to sell cosmetics in China and get your products tested on animals there. Therefore you can’t market yourself as cruelty free if you sell your products in China.
@@Orangecatenergy everyone knows China tests ... the company could pull out of China and then would be cruelty free
For starters, as a RUclipsr you are such an inspiration with how thorough you are with your reviews and your loyalty to your viewers! And second, cruelty free status is SO important to myself and I know many others, so for a company to want you to intentionally leave that our of a review is so shady and not okay =(
This type of attention to the company is waaaaaay worse for them than what you had originally put out (not that I watched it but I’m sure it was fine) I’m shocked and won’t be purchasing from them again. I used to buy a lot of the almond line but I’m going totally cruelty free 🐰.
I, your mom, think you are advertiser friendly!!!!! :) I'm very proud of you!!!!!!!
Love you, Mama!
soooo cute, you both are very lucky women to have each other.
This is so cute 😭
Cute :* ♡
Jen Luvs Reviews ok this made my heart chakra glow😃
This takes major balls to put up. I love how honest you are. Many other influencers would be to afraid to make a video about this out of fear of never getting a brand deal or sponsorship again. Good on you. Love the honesty and realness what a breath of fresh air.
I never ever comment on youtube, but I really felt the need to speak on this. I worked for L'occitane for almost a year some years ago and eventually bailed out because of the way the company treats their employees and customers. They actively bully and shame their employees to sell the immortelle line (specifically their most expensive product the Divine Creme which comes in at like 90 bucks a jar, and each of us had to sell at least 3 a day minimum or we got lectured from management and potentially had our hours cut. I personally had this one happen to me) to every customer, even though the product only benefits a very small amount of skin types. If your store did not sell enough of the divine cremes in the day, you were blasted the next day on the internal email to your region. I even heard rumours in our region about staff being fired for not selling enough. I finally had enough when I was bullied by my manager into selling an immortelle divine cream to a woman who barely spoke English and couldn't have been older than mid 30's with perfect skin, and who I'm pretty sure didn't really even understand what i was talking about. I felt so guilty as I rang up her purchase. The number of stories I heard from customers while i worked there about how they had been coerced by staff at other stores into buying the immortelle line (which means it wasnt a store specific issue), only for it to make their skin worse, with a lot of people saying it made them particularly oily, and so they had come back in hopes something else would work. No employee should have to feel like they have to lie and coerce people into buying something that isnt right for them. I don't have an issue with sales targets, they are useful for companies and can even help motivate staff, but to have such a strict target for a very specific product that will only work for a small number of your customers and can be afforded only by a very very tiny fraction of your overall client base is just stupid. My store was set in a mall, so a lot of days we had little to no activity in the store, so how is it fair to the customer and the employee to be forced into hard selling such a specific and very expensive product to absolutely everyone who walks through the door, whether they need it or not? It's not and it PROVES that L'Occitane care about nothing but their bottom line, not their staff and certainly not their customers. How they have you treated you Jen just confirms for me that nothing about their business model has changed after almost 5/6 years since I left them. Just sad and i really hope one day they either change how they run things, or just drop off the face of the planet. It's quite sad because what L'Occitane was built off of is so different to what it has become.
Wow... thank you for sharing your story!
Wow, Im so shocked!
Im never buying from L'Occitane ever again....Sad because I really liked most of their products : (
Now I'm curious to know if they force feed this line as bad in France too ! Never been interesting enough to the staff of my local store to be bullied (not even to take care of actually), but I have maybe bought small gifts once or twice in my life there - obviously I won't now, as if their greenwashing and big prices weren't enough.
I worked in an Irish store, maybe its different over there because we've never had crazy targets like that here 😕
Cassandra Kemp I worked there for 2 years and had the same experience unfortunately. And I think the Divine Cream is up to $115 now 😱
Love how even though she was upset, she used no swearing in this video. She was also so honest!! We need more of these people!
Girl! It is so nice to watch a beauty RUclipsr who is so articulate and educated! My ears are so happy to not hear “like” every 2 seconds and other phrases that make me feel old 😂😂
Like “shooketh”? Lol what is even that word?! 😩🤮
I am really young but I enjoy both. It’s context-switching. Btw I am pursuing computer science and literature in a top US institution and from a linguistic stand point “like” has a purpose and it’s very entertaining to me. So as much as I want to praise this channel I don’t feel the younger trendier kids are necessarily annoying. James Charles, tho. He can go away now lol
Yes thank you. Seriously so disgusted at the level of education many influencers are and still have thousands of subs. It's appealing and sad.
Doesn’t she have a law degree? I could be wrong but I think she mentioned that in another video.
I, like, actually agree with what you’re actually saying, um, y’know?
They have a L'Occitane store at the mall nearest me, I WON'T shop there. You're one of the few reviewers whom I trust, you being disrespected and not paid by this multi-million dollar company is truly disgusting. I'm glad at least the PR company paid you. Your honesty is very much appreciated Jen !
Omg Jenn. How terrible! It’s so insulting when companies think because we do sponsored content, we can be bought. You’re correct...integrity comes first always. I can’t believe you went through all that! I had a positive experience with them re: the facial oil probably because my oil experience was genuinely positive overall and I wasn’t thoroughly reviewing the entire line like you were. If companies can’t take negative feedback, they shouldn’t look to social media for reviews! I can’t believe they didn’t pay you for all the work you did. I’m floored and will no longer do business with them again. They cannot treat influencers this way. 🤬 I’m so glad you posted this. (Hugs)😘
Stephanie Marie i
She just mentioned their cruelty free status and some information about the ingredients because reviews should be honest.. that doesn't mean it's negative or that she didn't like the product. She was not told it has to be completely positive, they can't deny her money for doing what was within the contract. Mentioning some pros and cons is not going to turn people off from a product, on the other hand if every product review is 100% glowing it's obvious they aren't being honest. Having products featured on a popular channel gets the brand name out anyway. They would have been better off not denying her money and avoiding losing a lot of people's respect. Her review was in no way negative.
Rhiannon Ruth What was so negative about mentioning ingredients and cruelty free status?!?! That's not negative! They don't want her mentioning that stuff because they don't want people knowing it. They want people to blindly purchase their products! They came to her knowing how she does her reviews, and asked her to do the video! She even let them know what she'd talk about before hand and they accepted and went forward with signing the contract! She fulfilled her obligations. They did not! It is not "taking" money from them either. Do you have any idea how much time and work these influencers put into making content? She earned that money. Just as Stephanie Marie earned hers! Being honest is not the same as being negative. She never said she hated the product or that it was bad or anything! She gave ingredients information and cruelty free status. If you think that's negative then idk what else to say to you because that's ridiculous!
Rhiannon Ruth but did you listen to Jen read the contract?? Or read the emails back and forth?? She specifically stated what she would do and they agreed and signed it..She fulfilled her duties and with every review she does she talks about ingredients and cruelty free status..Which shouldn't be a big deal for a million dollar company that claims to be cruelty free and has all these amazing ingredients that makes the products extra expensive..If their that confident in their brand and their ingredients then Jen doing her research that she does for every product she reviews sponsored or not shouldn't have been an issue but apparently they just want influencers that will be there little puppet and say and do exactly what they want just to get paid and that some shady shit!!!!! She did what was asked of her and therefore she deserved to get paid for it regardless!!!! She didn't breach that contract in anyway!!!!!!
Rhiannon Ruth no nothing is implied in a contract, what is said in a contract is what the rules are? It's as if this company is your best friend lol
Hey Jen...I know this is a couple of years old but I APPRECIATE you for making this video. Customers are entitled to accurate and honest information on products we spend very hard earned money on. Skin care especially can be a struggle. As a women who has entered into the "anti aging" world of skin care I'm overwhelmed with products that don't work. Please keep giving us your thorough, well Informed, and honest opinions...WE NEED THEM!! Your integrity is a breath of fresh air and I was happy to hit my subscribe button. Thanks for considering us the viewers in all this.
I had L'Occitane do something similar a few years ago where they wanted to send me some products. I did some research on them and found out about they sold in China. When I got back to them and said that I wasn't interested in trying or reviewing their products because of their non-cruelty free status I was rudely informed that I was wrong, and they tried to convince me that selling in China didn't change their cruelty-free status.
I'm not shocked L'Occitane behaved this way at all. They seem to have no understanding of how the YT/Blogging community works. If they want to behave this way then they should just pay for a famous actor/model to endorse them.
Agreed, just pay for a commercial if you want to write the script!
Great work demanding the PR company complied with the contract.
YT suggested this video to me... It will be a great case study (of what *not* to do) for students and companies considering hiring YT influencers for honest reviews!
Actually, they probably wheren't lying. A lot of brands claim to be cruelty free, but to sell in China, have another company test the products with the Asian ( often the formula changes depending on where it is sold for not just skincare and cosmetics but food and drinks ) formula to be sold in China on animals to get around the claim. It is really deceiving and it sucks but technically not lying I guess? I still feel pretty bad about the poor animals though, and I think that these brands should be more transparent about these things.
KlairedelysArt I found out companies can make there products in China but not sell it there which makes them cruelty free still 🤔🤔🤔?
Java777 hypocrisy at it’s finest 😭😭
x x hiring someone else to do it doesn’t make it not cruelty free. That’s silly
you have a really good news reporting voice lol
Ayzria omg yes
I was thinking the same thing!
I thought the same thing!!!
she sounds like the mom from the incredibles
Ayzria I was going to say the same thing lol
Yeah and that's why I'm not subscribed to too many other influencers. You have no idea how much people appreciate HONESTY! Omg! I'm livid and it's not even my life!
I love their Divine Oil but I will NOT repurchase it. 😡 They behaved awful and childish.
I had a very weird experience with that brand too
I work in radio broadcasting and they wanted “very simple commercial- read few sentences about one product, price and store address with soft Mediterranean music”. This is also the cheapest kind of commercial. So my colleague and i put this together and it sounded really great. They send it back and told us the music wasn’t soft enough. We changed the music and they send it back again cause my voice wasn’t gentle enough. I said ok I’ll read it once again, slower and softer. We send them that newest version ( yes, they keep sending it back with complaints whole day) and they were still unhappy with final production.They said my voice is too rough and asked if we can provide some other female voice sounding more light and clean. We tried that with our colleague. That didn’t fly for them either. They said we should change the music again and that woman should speak more slowly. We said well maybe this commercial should do some other radio station, thank you, bye.
They were offended and never contacted us again. And yes, we are really grateful for that.
no.
When you have a picky customer that's when you say something like "Alright we'll change this for you, but be aware that we're going to start charging you for any additional changes." Also they can't not pay you because they don't like it, your time is money. When you make up a contract make sure you put in a safety-net fee that they have to agree to paying if they decide to cancel on you because they suck.
nina d maybe you should start taking deposits just in case something like this happens again, and then when they finally get the commercial they are happy with, they'll just pay the rest of the fee. And maybe also sending an email with different music samples and a few different sample voice clips all saying the same sentence such as "this is an audio sample" and they just pick from there basically building their own commercial, then you just put it together. If they don't like it maybe give them a set number of remakes till you start charging a little bit more for all the extra work you're doing. It sucks that you had to deal with such a sucky company and that they didn't even end up paying you! But I guess in the end you were just glad to be rid of them, tho still would've been nice to be payed like you are supposed to be
No one has time for that! Ridiculous I’m glad I learned about this company’s shady dealings before I ever became a customer
Sounds like they were on a search for the right person and sound so instead of them having to pay for production or advertisement they offerred the opportunity and if they didnt like what they heard they asked for changes to listen to all they collect then decide what sounds good and use it by looking for someone with the right tone and the music they liked with that voice. Otherwise its ridiculous and makes no sense to use people like this and try not to or dont pay them. And while people like her let them know theyre not using her like that others would let it go and im sure thats what theyre hoping for. I will never use their product.
I have ALWAYS felt this company's sponsorships are skewed....I've never seen one that was as detailed or fact based as yours. After this debacle I will NEVER buy their overpriced products. What is right is right and this shows their business ethics. Love you Jen thanks for being one of few we can trust.
You were in the right Jen!! I work in cosmetics and I'm also an ingredient investigator--so many companies think that they can trick/deceive consumers with fancy ingredients and nice packaging. I really appreciate your honesty--it's why I have been a sub of yours for years. More people on youtube need to be transparent like you! Thank you for all that you do!
Will never buy l' occitane products again ! NEVER ! Thanks Jen. Just discovered your site ! Love it !
We're living in a weird world when a "research based approach" is considered an unusual quirk of your channel rather than the only way anyone should approach any review ever.
Because they clearly considered it a "paid sponsorship" - not a "review".
Demon Duck of Doom People are completely void of autonomous, critical and logical thinking nowadays. In *all* areas of life.
It shows that they are ashamed of their cruelty free status. So don't sell in China then! 'Working with the govt... blah blah' if you want to make a change refuse to sell in China until they change their laws. Put animals before profit. Well done Jen. Awesome work
I don't think they're ashamed of their cruelty free status. Cruelty Free labels sell really well, often costumers are willing to pay extra for cruelty free products. It's all about the money, it has nothing to do with caring for animals.
Also, if their product would be made in China, they could still be 100% cruelty free. The law for testing on animals is only for imported products. If they would actually care about animals, they would build a small factory in China or hire a third party to produce the product for them. Many other big brands do this, why not them? Because testing on animals is quite cheap, that's why.
Service test all humans in here humans you know what time does he’s asking if I can be asked to face oh but the animals are safe but fuck with humans
@@jborrego2406
j borrego exactly. A animal isn't going to use fucking lipstick, pufume, ect. A human is, so it should be tested on a human.
Things react differently on animals and humans. It could be fine on an animal, but cause skin disease on a human.
How stupid are you to not understand that? Plus, it's not their place to be testing our products.
If it was a product for animals then fine, but never for people.
Screw people, we should have stopped evolving at the amoeba stage. But, I think most people are toxic.
j borrego I don’t understand anything you’re saying!
FuckedUpGenious Op meant they’re ashamed that they ARENT really 100% cruelty free! Also You do know that factories in China are horrible right? Haven’t you heard about child labor and the fact that they make pennies an hour???? I think that CHINA needs to get rid of the mandatory animal testing for imported beauty products law! Until then, nobody should export beauty products to China! Period!
Omg- you need to be a news anchor! Your voice is perfect for it!
Miranda Gollnick I thought the same!
She does a news type thing about makeup. It’s called what’s up in makeup. She is great at it!
Right! I totally thought the same thing!
Miranda Gollnick I was legit thinking that!! But her honesty would NEVER last is MSM “news”. 😂
Miranda Gollnick she’s so easy to watch! So confident and articulate!
Anyone can create a version of the Immortelle line. Buy organic cold pressed. rosehip seed and jojoba oil. Add half of each to a glass bottle. Add 1% helichrysum itallicum essential oil. It’s pricey, but a 2.5 mg bottle will make 3 bottles of 2 Oz serum. You can also add a few drops of frankincense, lavender, or ylang ylang. Plant therapy makes good essential oils.
Katherine Margeson the priceyness comes from the Immortelle flower, that's really what does the "antiaging" effects. The immortelle flower is proven to produce collagen.
Fiona L is it?
@Fiona L as a biochemist, I think it’s very important to clarify what that extract does and does not do.
It *can* aide in cellular turnover which in turn boosts collagen production, but in NO WAY SHAPE OR FORM does this “produce collagen” in and of itself.
you know what also aides in collagen production and cellular turnover?
like, literally and scientifically the same amount?
washing your face with a gentle abrasive like a sponge and then restoring the natural PH balance with a toner.
Serums can affect the cellular walls so that a product can be more penetrative, but ACTUAL anti-aging is based on internal factors.
There is no product on the market or has ever been developed that can do the things the cosmetics and skincare industries claim.
We pfaff around in the lab and come up with different formulations that all basically do the same thing:
The APPEARANCE of change without ACTUAL progress.
Essentially, it’s ALL placebo and ALL marketing.
I just saved you thousands of dollars. You’re welcome.
Don’t buy into the hype and then dispense those lies to the world like it’s fact. It’s just very good and successful PR.
valeyard Wow...thank you for providing such an informative, thorough and detailed comment!!!
valeyard what would a good toner be?
I wish everyone had this kind of integrity. You handled things well.
You talk like a news anchor and I’m here for it! Great video, v informative
Sachie she does!!
This is the first video of yours that I've seen, and I appreciate the candor. I also appreciate the thoroughness that you strive for, and it's also clear that you try to be as diplomatic and fair to all parties as possible. I look forward to checking out more of your videos. I appreciate the time, energy and your commitment that you offer to us within this video. Thank you for your enthusiasm.
Me too! Totally agreed
I don't think they had the right to make her take the video down, not pay her yes, but not to take it down. They should have contacted youtube if they had a problem with the video and let them decide. She handeled it well though👏
i’m here because of rawbeautykristi and i am SUBBED
Same! This video alone has earned my trust and respect. Also, I won't be buying L'Occitane.
Same!
Me too!!! I also subbed!
Same! I appreciate the honesty which seems rare these days.
Me too!
Complete and utter respect for you for posting this, and for standing up for your beliefs. I'm a lawyer, and in looking at the "Agreement", you were not the one to breach a contract. The PR company is at fault. Very unprofessional behaviour on their part. Again, respect.
I am also an attorney, and I agree with Jessica. Looking to the totality here, it appears whomever wrote up the contract and presented it should have taken the time and effort to make it appropriate rather than churning out boiler-plate language at rapid rates. (Disclaimer: this comment is made for informational/educational purposes only and is not intended to create an attorney/client relationship in any manner whatsoever).
I saw that video that was pulled and I felt it was fair, educational, unbiased and I was looking forward to the second. I was actually thinking of purchasing more from L’Occitane depending on the second video as I like the almond line. That and if they are working towards China ending testing I would have supported them with purchases in hopes that it would happen sooner.
The almond line is fucking AMAZING!!! As much as i hate to say it right now. Ive never heard anyone say otherwise either. They supposedly sell that hand cream every 3 seconds too. I loooove the shower oil, spray oil, hand cream and white cream in the glass jar. All from the almond line. But they are SOOO overpriced for what they are.
Wow, pretty disappointed in L'Occitane...Not supporting them anymore.
I’m very bothered by l’Occitane. I would’ve appreciated an honest review and chances are, I still would’ve continued purchasing from them, even with the cons presented. Not anymore. They are clearly illiterate with social media and don’t seem to get that honest reviews matter more. They’re treatment with you was also abysmal and has probably cost them more in the long run. Thank you for making this public and sharing your story. Your vid has convinced me not to purchase with them any further. Not with treatment like that.
I admire your integrity. No l’Occitane for me. ❤️
Brina save your money, I got a severe allergic reaction from their almond scrub. I did not find one single negative review on it before purchacing and felt I could trust the product. For that amount of money buy some nice grassroots organic soaps that are gentle on your skin and not heavily perfumed. They will make your skin feel triple times better and are alot safer as they will not damage your skin. We need honest reviews.
@@malinastankova4918 I'm a little curious where do you will buy the product?
Love your bravery, honesty and spunk. You were 100% correct. I can't believe a multi-million dollar company would have the gall to refuse to pay a contractor for something they didn't end up using. If someone does labor for you, you pay them, regardless of whether you use it. PS- After this video L'Occitane is 'cancelled' for me
Mallory Berg agreed. My wife purchased some of the Shea Moisture hand cream today. Both our hands( hers & mine I mean) get very dry & we were using L’O. Not anymore, they lost a customer. I’m sure they don’t care , we are only one customer. After seeing the company ethics, our pocketbook responds with a hard NO.
As always, Jen was spot on👍🏽😀
I learned 2 things:
1. How to pronounce this brand.
2. YOU ARE AMAZING.
same
I used to work for this company. Their corporate offices are incredibly mischievous. Not surprised by any of this and it’s funny to see it on my suggested videos! Good luck on your channel!
Mischievous is putting shaving foam in your Nana's slippers while she's in the shower, this was unethical. But then, huge businesses have become used to everyone excusing their immorality. So I'm a huge fan of anyone who has the chutzpah to call them out and mean it.
Estela Salcedo me as well 4 long years. Lol.
littlewoodimp things can be both mischievous and unethical. Anyways she was saying in HER OWN personallll experience that the company was mischievous. Idk why you're tryna correct her and act like only one very specific thing is mischievous..
Bambi c thank you, Bambi. That other girl just wanted to be combative for no reason.
Eb Ever13 haha yes me almost the same amount of time!
RUclips recommended this to me today, and I’m really impressed with your unapologetic adherence to your integrity. You were fair but firm both with the PR company and in your explanation to us. You’ve definitely got a new subscriber here.
Was especially interested in this video since I work in marketing, occasionally with influencers. They were in the wrong, period. I think you handled it well and I commend the PR company for making sure you were compensated as it was the right thing to do. I love your shirt!!!!!! Keep keeping them honest, Jen.
"and for this reason, Jenluvsreviews is our BAMF of the day!!"
OMG! I LOVE this comment! Thanks, Brenda!!! YAY!!!
Brenda Guerrero love seeing a beautiful bastard in the comments!! Sup fam!
Brenda Guerrero 👌🏽💋🎯
I love this comment so much!
💕
See?? This is why I hate sponsored videos. It’s so hard to tell if an influencer is being honest or just trying to make some money. Thank you for standing up for your integrity, your viewers, and, most importantly, animals that could be subjected to testing.
I was not a subscriber before but you are now a RUclipsr I trust. (It’s a small club.. basically you and Stephanie Nicole..)
I'm very proud to be in a club with Stephanie. Thank you! Did you see our collab back in November?
I see ANY sponsored videos and scan right by them
14:17 "they saw me as an employee, rather than an independent contractor"
perfect succinct encapsulation of the problem with corporations today
We need more RUclipsrs like you who are not afraid to stick up to larger companies, especially with PR related videos! You’re so great!
Somebody with integrity on RUclips. Who knew?
Somebody with integrity. Who knew?
Once you believe there are people with integrity at all, why would you think that no-one out of them would post on RUclips?
@@heimdall1973 I'm alluding to the influencers who are paid to write good things about products on RUclips even if they don't like the product. I'm not saying it's rare to find people with integrity on all of RUclips but certainly in the beauty community it is and this woman is obviously one of them.
True. But there are sellout influencers whatever channel, RUclips, social media, TV, live audience, ...
@@heimdall1973 I'm not saying there aren't but I have no experience with those platforms.
Good for you !!! Kudos girl !! It is so refreshing to see such pure and raw honesty. I just shared that your video all over my social media. Who the hell do they think they are, just cuz they're such a large company doesn't mean they can twist your mind and your ethics to do what they want and get a positive review. I couldn't be so proud to see you stand behind your morals and I think more people need to do that. I see you going great places in life based on the fact that you don't care who it is or what it is your morals are put first. The honesty to your viewers is put first. These are qualities that so many people lack, all in the name of the almighty dollar bill. You're not one of them you're a woman that CANNOT be bought so in ending I say THANK YOU. You are a great role model for everyone. They see that you can be successful and be honest to your true self. I want to hug your momma for raising such a proper young woman!!! You just made me feel so inspired that there is still good in this world and great honest people. Your video just totally made my day. I will now be a forever subscriber of yours. Sending much love from Massachusettes ♡♡♡♡
My mama is a good lady. So is my dad. My dad is the one that always encouraged me to fight for what was right no matter whether it’s hard or not. Both amazing people. I’m very lucky to have them.
Jen Luvs Reviews I’ve only just come across your account in the last couple months and I think your lovely HONEST and GENUINE and feel like I’ve known you forever.Ive found myself watching the smaller channels like yourself in enjoyment.The bigger you tubers just don’t care about there followers and what’s worse is the fact that the majority of us go out and spend a fortune by listening to bullshit reviews and running out and buying such garbage.Not no more you along with a few more smaller accounts have saved me £1000’s of pounds.Liv loves reviews is spot on says it as it is just like you!!!!,keep it real and while you do I shall be sticking around love your page Jen.Lots love from the 🇬🇧🙋🏻♀️😘💕
Two Lil Angel Wingz fantastic comment! I 100% agree.
I have two bunnies. They are cheering you on for your integrity on the cruelty-free honesty. Transparency is so important and you get it. You are so great for not compromising on your values!
I think that you didn't do anything wrong. The PR company paid you because if they don't pay you, then there's a breach of contract, voids the contract, meaning you can put that video back up as it's no longer paid for or sponsored content, it's just your content now. It was by your good grace that you took the video down. Honestly, you could have said that you weren't going to take it down unless they fulfilled the contract and paid you.
It's an interesting problem for them, and it's better to pay you and ensure that you have a reason to keep the video off your channel. Just some info for you regarding, in my opinion, the most likely reason they decided to pay.
That's a very interesting perspective, Cathy. Thank you!
Jen Luvs Reviews I could always be wrong about that, but just my thoughts when you were talking about your story. =) It's unfortunate that they made you take it down, it was a great video and an awesome example of sponsored content done right.
Cathy Reinsel I’m really sorry Jen’s video and her hard work wasn’t witnessed by more people. Your initial paragraph is a great turnaround perspective for creators who are ever caught in a similar situation. Thanks for your wise words.
If L'Occitane just wanted you to fawn all over their products and nothing else they should have said so in the initial contract and saved everyone a bunch of time and energy. This whole thing is shady AF on their part. Won't be buying from them ever.
melissa j Exactly! Absolutely disgusting behaviour from l'occitane. They won't be getting my business.
I’m a retired naturopathic doc in Washington state. I love that you go over the science! I spent 5 years in school earning that degree and don’t even remember that plant from botanical med classes. Brands think they can throw a plant in (without listing studies) and expect us to “just trust them”. I love L’Occitone’s hand cream, but I won’t be repurchasing. It’s called the truth, and they didn’t like the truth. My grandpa always said you are who you hang with. I won’t be hanging with them.
mcomeslast how is naturopathy connected to anything in this video or science in general?
Ivy S-B well you study and learn all about plants and their effects on the human body lol!
“you cannot pay me for a positive review” yep subbed 👍🏻👍🏻👍🏻
This is exactly why I trust you and you're my go to for reviews! Thank you for sharing this, won't be giving them my business.
Lol how many people are here because RUclips recommended this for no apparent reason (I've never watched any skin care or beauty product videos on RUclips, what) and they were curious? Boy L'Occitane really screwed themselves over with this.
Me! Haha
Seriously it’s like a love letter from RUclips to all the brands out there to stop treating their creators like poop baskets
😂😂
Huh weird, I wouldn’t have ever thought anyone. My entire watch later playlist is pretty much her videos, haha. And I spend more time than I’m willing to admit, watching cosmetic and skin care content. Let’s just say if I worked 60-80 hours a week, this could be my job 😦
Lol
Girl, this is called turning lemons into lemonade. I only watched this because it came up in my suggested videos as I'm sure it did for many others. I'm sure we're laughing together at how poorly this worked out for L'Occitane. You handled this situation incredibly well, L'Occitane & and that PR Company really, REALLY missed the mark on this one. Also, you've gained another subscriber. You got paid and you showed your viewers not only what you're all about about, but how you live by your own code. Fabulous job, and definitely a win-win for you, where both wins are yours. Also shout out to another beautiful bastard! ;)
Amanda Renee I wouldn't blame the PR company, if you actually read the letter in which they state that they must withdraw the fee, the PR agent praises Jen for her research based reporting and offers to find her a more suitable brand to work with that would appreciate her approach to reviews.
You articulate this so well. I rarely watch a video of this length in its entirety, but I didn't even realise I'd been watching for so long when the video ended. You're certainly very knowledgeable about this, and a lot of people could learn from you.
I used to work for them for years and honestly you’re right, their company is such a shit show. I’m glad there’s people like you on RUclips!
ssnellz the ingredients are the same toxic rubbish found anywhere. Alcohol, glycerine, petroleum, sulfates... basically cute natural-looking branding fools people. The best skincare is eating healthy and using some straight up oils.
You handled the situation perfectly. I’m a corporate attorney so here are my two cents for what it’s worth. The contract was between you and the PR company so it was their ultimate reponsibility to compensate you for your work. Whether the PR company recouped the funds from L’Occitane is an issue between them. I am so sorry you went through this! I love their almond body oil but I won’t be purchasing anything from them after this.
13 mins in...OH EHM GHEEE WHUUT??? ...so glad you put this out there especially for other youtubers out there and for us viewers. Wow ALSO thank you for all the hardwork you put into all your research...i remember my thesis LoL 🙋chemist here🙋
You are not wrong in any way I love your integrity I appreciate your honesty. I am 57 years Young and work two jobs. I don't have money to waste on products that don't work and appreciate that you show me products that do work just as well as higher priced products. Thank you for all you do !
As an influencer myself I actually appreciate your honesty as it pertains to brands and their quality, etc.
Unfortunately in this space you see a lot of people who are willing to compromise for these companies.
Ive always found that if I have something negative to say about a brand, it’s in how I frame it that the company seems to care about. For instance, I had some hair sent to me and the hair felt nice, but when I tried to color it, there was some chemical on it that reacted badly with the bleach. I simply informed my subscribers of what I liked about the hair, but was sure to advise them not to purchase it if they intended to do any color or perms, etc on the hair.
By the sounds of it, you were VERY thorough, and in my opinion the company should appreciate that.
As an influencer myself?! Wtf
TubeYou yes, when companies are sending products for you to review, because you have a significant number of people listening to you and subscribed to your channel, they are doing so because of your influence.
Companies don’t send youtubers things to be nice, it’s a technique called influencer marketing.
This is why I framed it with “as an influencer myself.”
I hope that helps provide essential clarification for you, have a wonderful day!
I mean they have 150k subs... that would make GlamFam an influencer
GlamFam you are awesome! I’d definitely hire you if I had a product. The way you handled that comment was classy as hell. Go ahead and drop the mic GlamFam. You rock!
Unbiased Insanity thank you kindly dear!
Don't know why this came up on my recommended but Im glad I watched this and Im definintely subscribing
Valeria Rodriguez same!
Same!!!!
Same here!
Valeria Rodriguez same
Same lol!
Shame on L'Occitane. The PR company should have had better communication with the company they're representing before having influencers sign contracts. But there is just no excuse for the way that L'Occitane handled this situation. I had always got the vibe that they were more natural and cruelty free. So maybe that's why they don't want you to share that information. And once again I have learned something from you and your channel and I will never purchase from them again. Thank you for the way you stood up for yourself and us, Jen! I'm so happy to have someone with such an outstanding channel to learn about products and companies and know that everything you share with us is 100% honest. And I agree with your Momma. ❤❤❤
Omg your plug for the replacement cream at the end 😂
I will not buy L'occitane .I went to the L'occitane store in Irvine as I was awaiting my Apple store appointment. I was excited as so many RUclipsrs love their almond oil . The sales person was watching me like a hawk . She asked if I needed help I said no I just want to look . She kept on watching me so I said was there a problem. I was just there just smelling and trying on different scents and lotions . She said no . I felt so uncomfortable that I left . This is upscale outdoor mall. I was dressed well. I am 40 years old . I was the only customer in the afternoon. I was sad that I could not freely check out their brand . I love to go to Sephora and swatch makeup. I am not an online buyer. I like to feel and touch things ( old school style )
I was not messing up displays . I have worked in high school and college in retail so I respect sales people. Now hearing this I definitely will not support them .
Lashlove16 I had same experience 38 years old wearing my nursing scrubs. I’m not a thief but they were watching me like I was. Sad
I think it’s just one of those stores, like Mac, that wants to have the salespeople really involved and interacting with the customers. I don’t think she was being that way because she thought you were stealing, but because she wanted to push products on you. I find their technique really annoying and I refuse to go in their stores.
Becky Shaknovich I know MAC well. She just wanted me out of the store . I never have felt so uncomfortable. I was in the store for maybe 5 Min
Andrea Baker soo sorry to hear that
Lashlove16 I’m sorry you had that experience. That really sucks.
What a shame. The L'Occitane hand cream is one that I use and swear by but no more. I can't stand when large companies try to do in the little people. It's bad enough that they are not cruelty free (since, in this day and age, there seems to be absolutely no reason not to be) and now they have shown themselves to be underhanded.. Great video, Jen. This is why we trust and watch your videos!
Pre de Provence is a very similar brand, no animal testing and better quality ingredients (no parabens) ... better priced too. Jen should do a review of them and those other brands they asked her not to mention lol
Look up La Chateleine hand creams on Amazon- they have the same 20% shea butter content that makes the L'occitane ones good for 8.29 a tube vs 12, and they smell Sooooo goood, the lavender one is heavenly (very natural calming smell).
Try Rituals hand balm. Amazing.
Be careful thinking the PR company is the hero in all of this. I truly believe the miscommunication was their fault and the contract was between Jen and them, not L’occitane. It was their obligation to pay.
Sandy Rogers | exactly! This PR company is clearing spinning their own mistakes. This is all on them, not l’Occitane. PR companies are good at wording things, but the fact that they paid her, shows that they know they are supposed to pay under the contract.
Exactly! I said the same thing. Jennifer had a contract with the PR firm directly. The PR firm was trying to mitigate their loss because of whatever miscommunication they had with L'Occitane and not lose any money they were now not getting paid.
Your integrity is way more important than $.
Good on you I imagine not everyone is so honest.
Just keep your chin up. Your awesome.
So sick of big companies treating us in the 'mob' like nothing.
*You're awesome
I love how honest you are and how you always handle situations so maturely.
Love your channel too! Great work!
nishtha gupta Agreed, totally. It’s one thing to be honest, and quite another to be thoroughly researched and tested on top of that honesty. These videos by the children - the ones who use “honest AF” as a headline - spend more effort creating their own drama than doing the research and long-wear testing integral to creating a unique and informative review. I’m going off because I’ve had it -officially! :) - with the misuse and overuse of the word honest in the beauty community.
"My reviews cannot be bought." LOVED IT
SO GLAD you know this is illegal. I see so many you tubers that don't know anything about law and get swindled. If their side is breaching the contract than you can absolutely force them to pay and threatening a lawsuit goes a long long way.
As someone who went to law-school I encourage everyone to stand up for yourself and know your rights! Trust no one to protect your rights except yourself.
Very proud of you for upholding the utmost dignity and integrity for yourself and viewers. Thank you for being honest.
Woah!!! Holy moly, Jen. I'm sorry this happened to you. Thanks for sharing this - it's eye opening!
I'm really happy you are shedding light on the dark side if sponsored content and you stood up for yourself. Thays why you and Emily are the only two beauty channels I still subscribe to. You are both honest and always stay true to your audience.
I believe if we don’t have integrity, what do we really have? I’m so impressed with your professionalism. Even the way you spoke on your video telling the story, so so good. Good for you for standing up for yourself. No matter how much money, it was the principle of the thing.
I think you handled the situation in the best way possible!! Your integrity is so admirable ❤️ Side note: I have a friend who was raised and currently lives in Paris, and she said that Loccitane is more of a low-end skin care brand over there, and they can’t believe how much more expensive it is here in the states 🤷🏻♀️ idk, just one persons opinion, but I thought it was interesting
Maddie Bartley I'm from Belgium and I Can confirm what your Friend told you. L'Occitane is really far from being considered a high end brand over here
abeilles26 wow, good to know! Thank you!