Sony WH-1000XM5 - Broken Pivot Repair
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- Опубликовано: 27 сен 2024
- Repairing WH-1000XM5 Pivot, if you like this sort of repair please Like and Subscribe, it helps us help you!
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james@computerrepairsandmore.com
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Hi just wanted to let you know that my repair was a success!! it took nearly 4 hours because im completely new to soldering but im so glad that they work :)
Nice job, if you take your time and be careful you can do this and save yourself the money, if you run into an issue let us know and we can help, have a great day!!!
Did the sound quality took any hit
I couldn’t figure out how to remove the slider from the band until i watched ur video. Thank you so much!!!!!!
I tried cutting and soldering the wire up in the arm instead of right at the connector, and while it made the soldering easier, the new side no longer extends up and down. Can still adjust with the other side. Your method is definitely better. Thanks for the teardown! Happy to at least have an intact pair again
I might make another video, I have changed the location of the repair to the middle of the slider shaft, it fits nicely and is out of sight, not sure if it is easier or not but it seems better overall!
God bless you fine sir!
I had ordered the replacement arm bar before I even opened up my xm5's. I would have been lost without you and I never would have considered soldering. I thought I had to get pin extractors and replacement parts and the whole nine yards! 1mm shrink wrap tubing should arrive in the mail today. Wish me luck!
Have been successfully repairing these like this for over a year now and it is reliable, problem I ran into with pin removal was they dont always stay in the socket after reinstalling and that is not good, also found I broke the tiny locks quite often, this works very well in my experience!
@@darkwarrior478 I got the 1mm shrink tube but its shrink rate is only 2:1. I've measured the existing wires -- and even accounting for a little squish -- are around .37mm each. So I've ordered some .5mm shrink (1.7:1 shrink rate)
I dont have much room to stagger the solder joints.
@@tspike7 You wont need to stagger them, as long as you keep away from connector by at least quarter inch you will be fine, they fold over nicely, not sure what my shrink rate is on shrink tube I purchased, bought a bulk lot of it in orange and white.
@@darkwarrior478 can you tell what gauge wire is being used? I may have messed up a bit. If I can extend the wires just a bit, I should be able to make it work (also give a bit more maneuverability)
I have some small shielded wire but it’s prob 24 gauge and I don’t want impedance mismatching
@@tspike7 Have not had any issues with the 1mm shrink and in fact am very impressed with the shrink tube I purchased, it is very high quality heat shrink, you wont change the impedance enough to notice without measuring it, you get the wires mismatched and that is obvious though, much noise in one speaker.
thank you for the video. i needed to see how to pop the ear pads off and i found that i cracked and deformed the plastic assembly for the driver. thankfully i put it back into place and its working just like before. thanks!
You can not just pull or go slowly with it, reach in with a spudger or similar tool and pry out in a smooth motion but feel what you are doing, i usually insert it by the top left of the pad and i have broken a couple in the hundreds and hundreds I have removed but they will go right back in place, hope this helps.
Great video. I was going to attempt this myself, but I may opt for a local repair shop instead
I'm glad I didn't drop the money on these things. I had the XM4 just long enough for the warranty to run out before it developed the well known squeal issue. I'm still using my Sennheiser 4.50BTNC purchased in 2017 that work perfectly and have only just replaced the ear pads on them. Would like to get a new set of cans but don't want a dud.
how did you solve the problem? i have an xm5 and i can hear hissing in my right ear(((.
I will never buy any Sony products again
It is not so much sony products as it is this one specific pair has a weakness in my opinion that really did not need to be, would have been an easy design fix. There are many products that have design flaws but they are still very good products.
new out of box pair and used less then 30 minutes and the right side is starting to separate on mine. Returning them.
Good plan, they will likely be coming out with new ones between spring and summer possibly.
Damn. Fuck Sony. I was considering some XM5's but not anymore
Good but instead of cutting ✂️ the wire and again soldering them you can just break the whole plastic part
I was so mad I had mine 7 months, and when I called Sony, thinking my warranty should surely cover their shitty build on these right?? You probably already know the answer, but check this out. The rep said "They were not designed to last so we can do a one time favor and give you $50 off another pair" 😦🤬🫢😣😣🤨 I couldn't believe she said what she said! All of it was mind blowing to me the fact that she was admitting these $350 headphones were not going to last even a year, or the BS $50 off *another* pair?? for what!? another 6 months? I was thinking I would never buy Sony again. I had the CH710 i think thats the ones forever, then got my son the newer version of those, so it was a no brainer to get these, it never occured to me to look so close at the build like this. I tried to fix them and couldn't so I am super happy to find this video, but damn! what the hell!!?? Who else was super pissed to find that this break happened to all of us?
It was not made very well in my opinion, thin plastic and a short piece of brass hold the swivel, not a good design!
Thanks for this story. I won't be buying them now. Suck it Sony.
Hi, any idea how to find this main internal wire PCB connector (16-pin female) online? The one which is connecting the left to the right side. I broke it while removing the wires one by one.
That is why I repair it the way I do, removing the pins from the connector is very tedious, not to say it can not be done but in my opinion is just as likely to break a catch on the socket for the wire as anything, I have done this myself, you usually can find a company that sells the parts to get one from, I have a bunch so send me an email and I can send you one.
@@darkwarrior478 Hi DarkWarrior478, Is it possible to get one sent as well?
Watching this just makes me more pissed off with Sony. How absurd that their community has to study videos like this so we can repar their poorly designed product. Sony quoted me $150 to quote for the repair. It's scary to think what the repair cost would be on top of that. No doubt it would be more than the value of the headphones. I'm going to send mine to the country president and tell him he can have his plastic trash back.
We do this for much less than that, you just need the hanger repaired right? I replace the slider shaft part that breaks and really do not charge that much, 67.00 currently, see under more our email addy, send them to us and I have them repaired and back to you in no time.
The design looks to be deliberate so it would eventually crap out. I mean who in their right mind would use such cheap plastic material knowing the amount of stress put on it during regular use. Also, the fact that they made it so hard to repair basically tells you to buy a new one instead 😅
Part of my headset broke. What is the best hard plastic adhesive
Hard plastic, do not use super glue of any kind it just makes a mess, you are better off using a hot iron or even a soldering iron and remelt the plastic, practice on something else first and use a filter box fan or very good ventilation as you dont want to breath the fumes, once you get it figured out you will be able to plastic weld with the best of them, after doing this you can use fingernail file or sand paper to smooth it out, paint also if you like.
how much do you charge for this?
We have the information to contact us in the details above under more, have a great day!
Post a link to the tools you use, ie that black electric screwdriver
That one was a name brand and I am a bit rough on tools so it did not last more than a year, bought some that looked just like it but much less expensive, work just as well, will show them in next video.
I had older model of Sony BT headphones, same issue. I think it's done deliberately to buy new ones
I honestly feel that they build models like the auto industry to fail, they know exactly what the lifespan is for certain parts, it would not surprise me to see them changing programming to cause issues which push people to buy a new pair or whatever it might be.
являюсь счастливым не обладателем sony wh-1000xm5. и так рад что у меня нет этих проблемных наушников
Hi Sir, thanks for the video. I got this model, and there is no sound coming from the right ear cup, though the left one is still working. What do you think is the reason for the problem? I checked the software and hardware and didn't find any issues. Thanks again!
Likely the speaker has failed, have had to replace quite a few of those, you can replace them but you will need to both solder and hot glue the speaker in place, email us if you need further assistance.
@darkwarrior478 I see, thanks for the quick reply!
Thx for the vid. I just got a replacement hanger so I'm just gonna swap it out. Will the hanger just remove once the 2 screws are out?
You need to be very good at soldering or removing the connectors to do this, if you break the connectors they are shot, if you do not solder them properly then they will not work right either, I have repaired hundreds of these so I am very good at it, if you do not do this every day then it will be a bit on the difficult side, take your time on it and if you run into an issue you can not repair then you can always send them to me.
i would love to fix mine, are you in Canada?
No, the U.S.
do you know how to repair the bluetooth? it completely disconnects from my phone and app and turns off after a minute of playing but when i use the aux it works fine but without the boosted bass and noise canceling. i thought it was water damaged from sweat but the speaker work fine with the aux cord.
I have honestly never ran into one that the bluetooth did not work on, are you using the sony application? I would verify your phone does not have issues like maybe clean all the old stuff you connected via bluetooth in your bluetooth devices, try cleaning that first, the main board carries the bluetooth so you might want to look it over after purging old devices, try it on another phone also.
@@darkwarrior478 i’ve did all of that it still connects but disconnects after about a minute. i have to turn it on and on again to connect for it to turn off after a minute again
@@JoseRamirez-kd7qy Next to impossible to diagnose that type of issue without having them in front of me, something might be getting warm or shorting, try plugging it in to charge and pushing the power and options button at the same time to reset them, hold that down for about fifteen seconds and it will reset to factory settings.
how much sony will charge for this in their official service center
This is just a guess but I would imagine they would have to replace the headband and I am sure that would not be cheap after looking at the prices of other parts.
It costs 17,000 Indian Rupees to replace the part in an Authorised service centre in India. They do not entertain repair of such magnitude as they are not permitted to. Thank you
hello, where can i contact you for 1000xm5 repair info. :( i have ran into a problem
E-mail in description, thank you!
I was going to buy these at Costco, on sale this week for $400 CDN + 12% tax. I've changed my mind after discovering that they have a defective joint. For $200, I'd take a chance, but not for $450. Suck it, Sony.
Caffeine doesn't float battleships
Are you sure??? I bet there are literally tons of service members on the ship that drink coffee and they would argue that point!
Do you not recommend doing this on the right side? The battery is there so i was wondering if there was more that id need to know before i start tearing these down.
If you break them on the right side then you do that side, if left then do the left side, it is the same either way, we have repaired so many of these it is just common place now, send me an email if you run into trouble.
mine was right side is suddenly stop working
If the right speaker stopped working it is likely the speaker, can replace that as well, they hot glue them in place, contact us at the e-mail in information top of page under more.
have the same issue, built quality is shit on these.
Would agree, not sure why they did not do a better job on the material on the headband where it ends as that comes loose also.
@@darkwarrior478 question is: will they replace them under warranty? As I read online, SONY considers this physical damage and won't touch them under warranty. I've had them for 2 months and I took excellent care, but after a 3 day intensive course the right cup just fell off.
Miserable product in terms of build quality.
What I have seen after a few thousand of these types of headphones is people turning the ear cup too far one way or the other, this breaks the joint after doing it repeatedly.@@EQUANT_
@@EQUANT_ Same thing happened to me, i don't even know why the joint fell apart because i didn't drop them or anything. It just suddenly fell apart. And Sony basically told me to go fuck myself because it's "mechanical damage" and it's unfixable
What happens if you break the connector 😢?
Then you need to get another connector, watch ebay for parts for these, is why I warned in the video, they are very easy to break.
Headphones are nothing inside shit , why these are too expensive
They will likely be coming out with xm6 series in couple months, might even have the test ones on for testing but do agree, Happy New Year!
Жало паяльника, конечно, толстое на такую работу
It really could be smaller but in order to strip back the insulation you basically have to run the wire through the solder to both coat the wire and remove the insulation, more efficient that way in my opinion.
cheap design
Yes it is, truly!
Hi, I got my new paire of headphones XM5 juste 3 days ago, but I feel like the left ear on the headphones are tighter which is good but for the right ear I feel it less tighter, and that is bothering me, please you have a solution or you know the problem where is came Fromm ??
If its not broken I would leave it alone, you might return them if you really are bothered by it.
@darkwarrior478 I thought that there are different compartments in each ear that might make them slightly different
you look exactly like my dad bru what 😭
Don't cut and soldier wires in hinge, use a extreme sharp needle. Push on corner of perpendicular section
is there a way to remove the hinge without having to solder?
Watch the video, answered there.
planned obsolescence 100%
when i can buy replacement pivot for mines wh's?
Go on ebay and they have parts on there or send them to us, 67.00 total and that includes shipping.
Thank you for this, where do you get the new piece? The replacement part I mean
You can find used ones on ebay and other sites, little searching brings results, search for sony wh-1000xm5 hanger, pivot or swivel, Happy New Year!
i bought mine on ali express its coming in about two weeks
Where did you get the felt tape you are using from? Looks like the OEM type used in Sony products
It is fabric tape, you would be better off using shrink tube, you can purchase the shrink tube from amazon or ebay, even possibly from an electronics repair facility, use the 1-millimeter size shrink tube.
@@darkwarrior478Thanks, Do you have the link for your fabric tape? I'd like to use it for Walkmans which uses a similar tape from the factory.
@@odgcwrtw www.amazon.com/dp/B09VCNSSF9?ref=ppx_pop_mob_ap_share is where we purchased it.
I bought a pair of these brand new and I have seen this is a quite common problem. Do you have any tips to avoid this issue?
Avoid abuse with these, do not throw them around, do not sit on them, do not run over them with your car or child, they seem to be a bit on the weak side in that joint, that is my best advice!
Bro there is nothing you can do. I am a middle aged woman who takes super good care of her stuff, my Amazon $30 headphones last me 3-5 years, these stupid things lasted 7 months!! see my comment above to see what Sony told me about it, after waiting on hold to speak to someone at corporate. to make them last put them in the case and don't use them often I am so mad bc they're expensive, I could've got B&W or sennheiser or whatever if I knew, I always thought of Sony as av good company. I am so disappointed.
@@MsNeuroSpicEE Another detail I do notice is that people tend to twist them past the stops on the swivels, that is not a good idea either as it will wear on the joint over time and something will break.
Mr pie eyed my question to you in your opinion how durable is the Sony wh1000 mx5 build quality? You think it's a buy or a money pit? And final question is from 1 through 10 how do you rate the build quality
In my opinion after repairing hundreds of these, they are weak at the joint and if you are someone that throws the headphones around and or drops stuff alot not to buy these, other than that I would rate them as a 7 compared to other headphones in that category, the lower score is because of the weak joint and after using them for quite some time the material also pulls away from the ends, sound wise they are excellent!
DO NOT BUY! Sound is top notch but it separated out of nowhere for no reason not even using them rough at all not even one time. 7 months I am so upset. Sorry I know you didn't ask but I just wanted you to know
It looks great but I was always skeptical about the design. It looks easy to break that's why I had to ask that question
mine just broke after a little over a year i’m pretty rough on them compared to average im sure but for $400 it should be able to take a little stress off
@@thomasw.. so would you buy it again?
Where can you get this part from? Donor only?
I do not think sony will sell you just the parts, this is one of the issues with repairing electronics as they really just want you to buy another pair when they break, you might be able to buy the complete headband, your best bet is to buy them broken on ebay or some other site and remove the part you need, is less cost then a brand new pair.
Can you fix mine??
Yes I can and just send me a message at the email located under the video part that says "More".
What a fucking nightmare. Good job but I'm sticking with my Red Green method.
What is that method
Some things are easy and some are seriously challenging!