@@dhruvbhatia5637 After some research, it seems that you guys previously had MS Authenticator, and it got deleted. I'm not sure how to fix that because I've never been in a similar situation. I found an article that might help: answers.microsoft.com/en-us/outlook_com/forum/all/stuck-in-an-microsoft-authenticator-app-loop-when/3021b504-35a7-477f-8681-f07a8a339795
I hate this app. Open up Authenticator: “open your Authenticator app and enter these numbers” IM IN THE APP. They know their app sucks and that’s why they don’t even provide a support number. Angering and disgusting.
@@shivamdhir640 not exactly. I left an angry review/reported problem(s) in a message and then suddenly it began working properly. I believe it took a day or two
@1:17 you should add that sometimes you have to click on your initials in the top right and choose account for it to land on your account page. Mine was automatically landing on my Microsoft 365 page.
Fed up with the hubris Microsoft exhibits thinking all users should have the same knowledge base that those who designed this virus have. I'll just throw this entire Microsoft design team on to the flight deck of one of my 747's at 36,000' over the middle of the Pacific, heave a one page instruction document at them and hope they can land it. Same thing they do to us on a software level.
I am not able to add my work email address again to Microsoft authenticator app, it ask me to enter a no in the app while i am already on the app. Please help me how to resolve this
I tried to login to my school/work email and it keeps asking me to “Enter the code displayed in the authenticator app on your mobile device” I went on the app but there no notification of the codes😩 pls help me, I have added my personal email on the Authenticator app and I’m able to see the codes but not on my school/work email! Why is that?
As the admin, when I try to log into my Microsoft Business account, I enter the correct username and password, but it prompts me for a code from the Authenticator app. When I download the app and attempt to add my account, the app asks for a code from itself, making it impossible to proceed. Do you know how to resolve this issue?
it keeps telling me that i have to download authenticator to my laptop, although it's not available for a computer. There is no place to enter any other information
Please help me. When I want to change my acc information in Microsoft I firstly need to get the approval of my dads email. How can I change it to my email? We have tried but we domt know how. Yours sencerely
I'm absolutely locked out my account evidently bc it says enter w the number so then I go to authentication and it won't let me get where I need to be to be able to enter the dang number #sofrustrated
Can anyone help me. Since my phone got reset , now I'm trying to login into the authenticator, it's asking for the tap into the number, which is impossible and if i go to the browser and try to login into the same account then I say the same tap on the number.. Any other options? Help
But after reinstallation and update the app, that 6 digit 30sec code would be modified as 8 digit code. My login with my company portal wouldn't be done. Please try to guide me in this. I am waiting fir your positive response.
Hi All i am using my Microsoft authenticator app using android mobile with multiple organization accounts. If i want to use my new organization account , I was unable to remove or delete the previous accounts which were greyed in status of authenticator app. Please provide any inputs on this issue. Thanks in advance.
This is a nightmare. I set up the app in my old phone (which i lost) and now I'm trying to set it up again and I must approve from my old app. Like this is driving me nuts because wow.
Do you need to have the app opened for the 2FA popup to appear? The 2FA popup of Google appears as soon as you've unlocked your phone, that's much better than having to view notifications and clicking the right one, and then when the authenticator app has finally opened and shows the 2FA popup, you'll click approve. Heck maybe you even need to close the authenticator app afterwards.. Do tell, but I suspect this is the case, as I watched a few of these videos and none of them showed what I want. So then it's not an improvement over the normal app that I already had, which has the same authentication as an additional feature
My MS Authenticator opens automatically when I log in to my MS account. However, for other accounts, I open the app and copy the codes. It's the same with Google. Google is built into Android, so we get a notification when we log into our Google account. For others, you must open the authenticator app (whatever you have installed).
I don't have a microsoft account, I only have a corporate outlook account. I'm required to have this Authenticator app to access the emails, but I can't get the App to link to Outlook. What am I doing wrong???
I have opened the app, and Microsoft is telling me to open the app to verify a number they’ve sent or something like that, it’s so annoying does anyone have a solution?
Once I add one or two accounts in to the Authenticator. If I delete Authenticator and install it again. It does not show all the accounts I have configured. I have already enabled I cloud sync too.
If the Authenticator app tells you to put in code while on the app or it doesn’t let you you have to call the place your getting the code from ask for help and they should reset your acc and let you re do everything nothing will reset if you know you had the app before and erased it and trying to log back in this will wokr
Hi bro I am facing one issue. I have not enabled two-step verification and my mistake I have deleted my app. Now I want to open again but I am not able to approve it and I am not getting other options after putting mail and password.
Hi why is that i would like to login into my Microsoft teams and Live account , the verification code is 8 digit from the authenticator app, whereas it only needed 6 digits for the laptop. I need help tq :)
Microsoft accounts need an 8-digit code. If it is your Teams/Live account, that means it is a Microsoft account. If it says 6 digits, I don't think its a Microsoft account.
sir, can I do new registration again on TCS Next Step, will there be any issue of Aadhar Card? because if I did it for the first time, I did a mistake in the due to some reason....
Many users face this issue. Usually, when you log in to your Microsoft account, you get a notification on MS Authenticator to tap and log in. Are you getting that notification? If not, you should check the app settings. Also, if nothing works, you can ask your Admin to remove 2FA completely. Please note that I've never been in this situation, so I'm only suggesting here what I found on the internet.
I want to know why after I sign in and am working, it requires me to Authtincate every few minutes? I asked my work help desk and they said even they have to do that. But my fellow employees say theirs doesn't do that.
@@mks-mobile They told me it is normal and that there is nothing to be done about it. It pops up while I am working on top of what I am doing. It pops on my phone hours after I have logged out and gone to bed.
If it doesn’t allow you to login and keeps sending the code to your phone and says it sent to the app and the app is already open, try using another device to login, then it should work. I used a computer and it sent the code to my phone, so you need two devices in order for it to work.
Maybe try turning on 2-factor authentication in your Microsoft account settings. Also, you will find the settings for push notification devices there. See if your device is added.
Pretty good video, but just a little fast & kinda assumes that you know what it will do and act like. Would like to see some diagramming to see how this all works with different accounts. Don't care aboutusing the app for passwords as I already have a better app for that.
Hi bro please help me i think i deleted my authenticator app now im not able to sign in because it keeps telling me that open your authenticator app and enter the no. Displayed but when i go to authenticator app nothing is showing there i mean nothing please help me
I DOWN LOADED AAP . BUT UNFORTUNATELY ITS NOT FUNCTIONING . VERY TOUGH LIFE IN THIS WORLD . IT SEEMS I HAVE TO BE AN IT PROFFESSIONAL JUST TO USE THIS AAP . AS EXPECTED IT ENDED UP IN TRAJEDY . WHY THINGS ARE NOT USER FRIENDLY .. 😪😪
I have a new phone and didn't back it up or save any details. So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new phone. When I try to log in to it on my phone, it asks for either sign-in details or a QR code. I can't get to the QR code, because it wants me to enter the code from the app to access that online. I can't sign in the other way either because as soon as I've entered my login details, It is asking for the code again!!!
If I use Office Microsoft Authentication from my personal mobile phone. So is my mobile history stored on office server..means my personal maill account on my phone, which app i am using,net surfing history,call details etc.
This video gave me headache. I am already frustrated due to the microsoft app. The app is not user friendly. The video is supposed to make it simple for viewers. However, this video, the voice, the manner of explaining is not helpful. It made my headache worse and the problem was not solved.
Because just when the world was getting FED UP with single username and password authentication Microsoft insists we should have DUEL FACTOR authentication! WTF!! This virus app only replicates the features my iPhone already has!!
@@mks-mobile I'm sorry. I'm frustrated. It keeps looping me back. I am updated on both Outlook and Authenticator, but I can't get to my email through my new phone. it's not your fault. My apologies.
Authenticator is very dumb. If I didn't bring my phone it has an option: don't have phone with me, click on that, you'll be diverted to option to choose to INPUT DIGIT into your phone. Duh... phone isn't with me in the first place!!!! Dumass crap we don't need
Do you mean 2-factor Authentication code? Or a verification code that was sent to your phone. Please describe the issue in more detail, as I can't help you with the provided info.
@@mks-mobile my company account is now locked. It says they are waiting to enter my verification code(the two numbers) thats why they locked it. I cant access now
Why are you skipping the most important part?😂 I can assure you most of the people here want to know how to “log in” without getting asked about this stupid authenticator number.
I'm sorry about that. When you add your Microsoft account, it is simple to log in. Just log in to your account on your PC/phone, and it will send a notification to your phone. Click "Accept" to log in. You don't need the code to log in to your Microsoft account.
it keeps telling me to log into my authenticator app and enter the number to approve the sign in request but im on the app like it makes no sense
what keeps telling you? Microsoft or some other website?
SAME! The authenticator app is telling me to enter a code from the authenticator app. WTF.
same
found any solution 😞
@@dhruvbhatia5637 After some research, it seems that you guys previously had MS Authenticator, and it got deleted. I'm not sure how to fix that because I've never been in a similar situation. I found an article that might help: answers.microsoft.com/en-us/outlook_com/forum/all/stuck-in-an-microsoft-authenticator-app-loop-when/3021b504-35a7-477f-8681-f07a8a339795
Is it your problem solved?
I have also same problem
I hate this app. Open up Authenticator: “open your Authenticator app and enter these numbers” IM IN THE APP. They know their app sucks and that’s why they don’t even provide a support number. Angering and disgusting.
I am facing this exact problem, have you found any solution ?
@@shivamdhir640 not exactly. I left an angry review/reported problem(s) in a message and then suddenly it began working properly. I believe it took a day or two
Same here, its kinda annoying....
@zhq8934 I sent an angry review in the report issue button and suddenly it started working properly. It looks like they respond to that
Never work
Possibly the stupidest app ever! I'm logged into the app and it wants me to log into the app and enter another number! Complete waste of time!
Thanks!
No Worries 😊
@1:17 you should add that sometimes you have to click on your initials in the top right and choose account for it to land on your account page. Mine was automatically landing on my Microsoft 365 page.
Thank you for that. Mine always landed on that page, so I did not include that.
I just need to know. How do i change my 8 digit one time code to 6 digit codes?
Yeah same man have you had it fixed yet?
Please help. Same issue
Fed up with the hubris Microsoft exhibits thinking all users should have the same knowledge base that those who designed this virus have. I'll just throw this entire Microsoft design team on to the flight deck of one of my 747's at 36,000' over the middle of the Pacific, heave a one page instruction document at them and hope they can land it. Same thing they do to us on a software level.
Amen brother you're preaching to the choir it's a damn nightmare😢
Bro I want to use icent app but I am not able to authenticate it as App is showing 8 number password please do help me
Bro did you solved this problem...I am also getting same problem
Which college buddy?
the app asks me to add biometric or passcode to confirm my sign in! where can I find it?? I got only the first number that I added!
Thanku soo much prachi for providing the insights❤😊
I am not able to add my work email address again to Microsoft authenticator app, it ask me to enter a no in the app while i am already on the app. Please help me how to resolve this
Thank you so much... big help!
I tried to login to my school/work email and it keeps asking me to “Enter the code displayed in the authenticator app on your mobile device” I went on the app but there no notification of the codes😩 pls help me, I have added my personal email on the Authenticator app and I’m able to see the codes but not on my school/work email! Why is that?
Have you ever had the Authenticator app? That was uninstalled without a cloud backup?
Yes I’m facing the same issue and I had Authenticator before and uninstalled without cloud backup
Is there any solution for this??
@@rajnandani9888have you got the solution
why theres no code to approve in my authenticator app, i cant open my ms teams acc on my laptop
Same
As the admin, when I try to log into my Microsoft Business account, I enter the correct username and password, but it prompts me for a code from the Authenticator app. When I download the app and attempt to add my account, the app asks for a code from itself, making it impossible to proceed. Do you know how to resolve this issue?
I've already forgotten my password and I'm still asked to enter it.
Where can I find on my phone app the “approve “ option
it keeps telling me that i have to download authenticator to my laptop, although it's not available for a computer. There is no place to enter any other information
Its, I have it in my pc
You have a fake or a different authenticator app. MS Authenticator never asks to download it on PC. The app is not available on PC.
Just initiated at our workplace. A real PAIN IN THE @$$!!
Help when I try to add an account in authenticator i have to use a code from authenticator but I have no account
he authenticator app is telling me to enter a code from the authenticator app.
Please help me.
When I want to change my acc information in Microsoft I firstly need to get the approval of my dads email.
How can I change it to my email? We have tried but we domt know how.
Yours sencerely
Well guide is nice it has just one functional issue when you asked to put code and you are not getting one it is hardly possible to continue xD
I'm absolutely locked out my account evidently bc it says enter w the number so then I go to authentication and it won't let me get where I need to be to be able to enter the dang number #sofrustrated
Has your problem been solved??
I want to log to my school account so it give me a number to verify but it's not giving me an notification to verify at and my notifications are on
Sameeeee
Can anyone help me.
Since my phone got reset , now I'm trying to login into the authenticator, it's asking for the tap into the number, which is impossible and if i go to the browser and try to login into the same account then I say the same tap on the number..
Any other options?
Help
Same boat 🤦♂️ did u find out how to fix it ? This shit makes no sense
Same issue , not finding any way to fix it.
I am having the same problem, and have not yet found a way to fix it. I am extremely frustrated I need the email for work
@@hannahharless8 sameee😢
Hi has anyone got solution please tell me
If mobile is faulty then impossible to recover the account
Thankyou
It keeps telling me to scan the QR code but I don’t have one to scan.
Do you have the authenticator key? All websites show a QR code while adding.
Thank you very much for clear explanation !
Si
For IT & General purposes, u have explained very well in detail that are needed to setup the Microsoft Authenticator. Thanks
You are most welcome
thx it really help ,can u add two different outlook account [ different emails ] to the same Microsoft Authenticator App? thx
I don't think two personal accounts is possible. You can add a personal and a work account.
Yes you can as many as you want
@@mks-mobile Wrong
I DONt get any two digit code in authentoctaor app to approve
When I click + it's shows personal account, etc
I mistakenly denied request to authenticate..now it doesnt allow me to login again?? Please help
But after reinstallation and update the app, that 6 digit 30sec code would be modified as 8 digit code. My login with my company portal wouldn't be done. Please try to guide me in this. I am waiting fir your positive response.
Bro, I'm also facing the same issue. Is your problem solved ?
me too. the sight i need it for needs 6 digits, not 8...
Just trying to set up in new phone but i am having same issue, i am already in the app so how can i enter the code ????
hi do you still get the same problem? cause i have the same problem like you now and idk how to fix thiss.
Can the otp is used for TCS codevita?
What's TCS codevita? You can Google it.
So you need a pc to enter codes with mobil?
No. You can enter codes on any platform.
Where can I find the 6 digit security code in the authenticatornspp on my phone
Open the app. Have you added any accounts yet? You need to add an account to get the codes for that account.
Yes I have added my email, it’s showing a notification that I have a message but I don’t know how to access it@@mks-mobile
Hello everything is fine? Which mobile emulator are you using?
This is my actual phone. Screen recorded.
Thanks for video, but you should have started by explaining what problem the Authenticator solves
Sorry, missed that part.
Hi All i am using my Microsoft authenticator app using android mobile with multiple organization accounts. If i want to use my new organization account , I was unable to remove or delete the previous accounts which were greyed in status of authenticator app. Please provide any inputs on this issue. Thanks in advance.
How about work email. Doesnt work here
can use it on macs?
No
I lost my number and now I’m signed out. I can’t log in
This is a nightmare. I set up the app in my old phone (which i lost) and now I'm trying to set it up again and I must approve from my old app. Like this is driving me nuts because wow.
after I downloaded the app and open and setting how am I going to download my exam ijooo 😢I'm writing tomorrow but I don't know what to do
Thank you so much, helped alot!
can you change the color to dark mode
No
Do you need to have the app opened for the 2FA popup to appear? The 2FA popup of Google appears as soon as you've unlocked your phone, that's much better than having to view notifications and clicking the right one, and then when the authenticator app has finally opened and shows the 2FA popup, you'll click approve. Heck maybe you even need to close the authenticator app afterwards.. Do tell, but I suspect this is the case, as I watched a few of these videos and none of them showed what I want. So then it's not an improvement over the normal app that I already had, which has the same authentication as an additional feature
My MS Authenticator opens automatically when I log in to my MS account. However, for other accounts, I open the app and copy the codes. It's the same with Google. Google is built into Android, so we get a notification when we log into our Google account. For others, you must open the authenticator app (whatever you have installed).
If I follow the provided step it's set me straight to my emails
That should not happen. Are you using the correct app?
Facing issue.showing.""file size is too larg. Cannot save on cloud"" please help
Why are you getting a file error?
@@mks-mobile not sure
Thanks, Best video I have seen so far on how MS authenicator works.
Thank you for your feedback.
I am facing problem as i lost my old phone so that i lost my authenticator app what to do to login for tcs
Well, nothing can be done. You must contact the account support to rest your authentication details.
@@mks-mobileaccount support means??
I don't have a microsoft account, I only have a corporate outlook account. I'm required to have this Authenticator app to access the emails, but I can't get the App to link to Outlook. What am I doing wrong???
Are you selecting your school/work account?
I have opened the app, and Microsoft is telling me to open the app to verify a number they’ve sent or something like that, it’s so annoying does anyone have a solution?
Did you solve the problem 😢!!?????
Is the issue resolved?? 😢
Im logout from authenticator and ms Outlook mobile and ms Outlook laptop. What is the solution. .reply fast plz
Do you have the recovery code? You'll need that to log in
No..so what next?
Once I add one or two accounts in to the Authenticator. If I delete Authenticator and install it again. It does not show all the accounts I have configured. I have already enabled I cloud sync too.
Bro problem solved or not
If the Authenticator app tells you to put in code while on the app or it doesn’t let you you have to call the place your getting the code from ask for help and they should reset your acc and let you re do everything nothing will reset if you know you had the app before and erased it and trying to log back in this will wokr
Hi bro I am facing one issue. I have not enabled two-step verification and my mistake I have deleted my app. Now I want to open again but I am not able to approve it and I am not getting other options after putting mail and password.
This is major problem. MS is working on a solution, but we don't have anything right now.
bro did u slove that problem tell me
@tanmay647 bro did u slove that problem tell me
@@AmandeepSingh-ty7mw I mean it was my company's mail id so they added my phone number from backend
Hi why is that i would like to login into my Microsoft teams and Live account , the verification code is 8 digit from the authenticator app, whereas it only needed 6 digits for the laptop. I need help tq :)
Microsoft accounts need an 8-digit code. If it is your Teams/Live account, that means it is a Microsoft account. If it says 6 digits, I don't think its a Microsoft account.
One of the worst counter-intuitive authentication ever!
sir, can I do new registration again on TCS Next Step, will there be any issue of Aadhar Card? because if I did it for the first time, I did a mistake in the due to some reason....
My authenticator app isn't working 😢
Im using this app before but today I can't use it, even to install it again it didn't work
Is the issue resolved now ?? Pls help...😢
Hi pls help i do not codes on this app i want it
MS codes or you other website codes? You need to add the service first.
Mas atuthenticator used 8 digits OTP. I wan to login ms Teams need otp from authenticator but just 6 digit. how can i login teams?
Many users face this issue. Usually, when you log in to your Microsoft account, you get a notification on MS Authenticator to tap and log in. Are you getting that notification? If not, you should check the app settings. Also, if nothing works, you can ask your Admin to remove 2FA completely. Please note that I've never been in this situation, so I'm only suggesting here what I found on the internet.
I want to know why after I sign in and am working, it requires me to Authtincate every few minutes? I asked my work help desk and they said even they have to do that. But my fellow employees say theirs doesn't do that.
Your company's IT can help with that. Organizations have control over those things.
@@mks-mobile They told me it is normal and that there is nothing to be done about it.
It pops up while I am working on top of what I am doing.
It pops on my phone hours after I have logged out and gone to bed.
Jab bhi mai account log in karta hu tab muje two digit code show hota hai
How to fix problem
Problem solve hua kya??
Well explained step by step with clear point of view...👍
Sir I want to add icent app in authencation App but I am not able to do it
My issue is resolved by my office IT person, he removed my two step verification and I reset authentication in my new phone
If it doesn’t allow you to login and keeps sending the code to your phone and says it sent to the app and the app is already open, try using another device to login, then it should work. I used a computer and it sent the code to my phone, so you need two devices in order for it to work.
how..
Maybe try turning on 2-factor authentication in your Microsoft account settings. Also, you will find the settings for push notification devices there. See if your device is added.
How can we trust this app?
Sir my school account not adding plz rettifiy the problems
Pretty good video, but just a little fast & kinda assumes that you know what it will do and act like. Would like to see some diagramming to see how this all works with different accounts. Don't care aboutusing the app for passwords as I already have a better app for that.
Thanks for your feedback and suggestions. Maybe making a less technical video will help users understand the concept of authentication.
Hi bro please help me i think i deleted my authenticator app now im not able to sign in because it keeps telling me that open your authenticator app and enter the no. Displayed but when i go to authenticator app nothing is showing there i mean nothing please help me
I can't help in this issue. Many users are facing this issue. Hopefully, Microsoft will come up with a solution.
The same problem
Mujhe aap se kuch puch na hai
For me I had to call my institutions IT department and get it reset
After half an hour it worked
Either way its such a shitty app
I DOWN LOADED AAP . BUT UNFORTUNATELY ITS NOT FUNCTIONING . VERY TOUGH LIFE IN THIS WORLD . IT SEEMS I HAVE TO BE AN IT PROFFESSIONAL JUST TO USE THIS AAP . AS EXPECTED IT ENDED UP IN TRAJEDY . WHY THINGS ARE NOT USER FRIENDLY .. 😪😪
Great video but moving forward slow down some everybody don't move as fast
Noted. Thank you.
slow down the video speed?
Why is this so difficult 😂
IT: making life more complicated one security step at a time!
Doesn't work everything microsoft do never work
I have a new phone and didn't back it up or save any details. So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new phone.
When I try to log in to it on my phone, it asks for either sign-in details or a QR code. I can't get to the QR code, because it wants me to enter the code from the app to access that online. I can't sign in the other way either because as soon as I've entered my login details, It is asking for the code again!!!
Any backup options? Like recovery code?
Me too!!! And no solution???
@@mks-mobilenope, what should we do??
Not everyone has a computer from which to scan with your smartphone.
I also mentioned that if you don't, you can use the privte key displayed right next to the QR Code.
WAy to complicated. Cant use on personal account
This Authenticator app is so confusing and don’t recommend. It’s so hard to understand for a normal person
You can try Google Authenticator or Authy. Those apps are easy to use.
If I use Office Microsoft Authentication from my personal mobile phone. So is my mobile history stored on office server..means my personal maill account on my phone, which app i am using,net surfing history,call details etc.
I've got same issue. Any ideas?
Same issue too.
This is truly the worst design I've ever worked with. Microsoft is truly atrocious sometimes.
I know. They just make things worse
HELP
This video gave me headache. I am already frustrated due to the microsoft app. The app is not user friendly. The video is supposed to make it simple for viewers. However, this video, the voice, the manner of explaining is not helpful. It made my headache worse and the problem was not solved.
Feedback noted. Thank you
Because just when the world was getting FED UP with single username and password authentication Microsoft insists we should have DUEL FACTOR authentication! WTF!! This virus app only replicates the features my iPhone already has!!
This tutorial sucks. I still can't figure it out.
Sorry about that
@@mks-mobile I'm sorry. I'm frustrated. It keeps looping me back. I am updated on both Outlook and Authenticator, but I can't get to my email through my new phone. it's not your fault. My apologies.
Authenticator is very dumb. If I didn't bring my phone it has an option: don't have phone with me, click on that, you'll be diverted to option to choose to INPUT DIGIT into your phone. Duh... phone isn't with me in the first place!!!!
Dumass crap we don't need
Haha, wonderful tech.
Hlo sir
i hate this app so much bro LMAO
Just make things more complicated
CONFUSION REIGNS. THIS IS NOT EASY SETUP.
F……ng! Keep telling to enter verification number. But where can i find!!!! F..k!!!!
Do you mean 2-factor Authentication code? Or a verification code that was sent to your phone. Please describe the issue in more detail, as I can't help you with the provided info.
@@mks-mobile my company account is now locked. It says they are waiting to enter my verification code(the two numbers) thats why they locked it. I cant access now
Why are you skipping the most important part?😂 I can assure you most of the people here want to know how to “log in” without getting asked about this stupid authenticator number.
I'm sorry about that. When you add your Microsoft account, it is simple to log in. Just log in to your account on your PC/phone, and it will send a notification to your phone. Click "Accept" to log in. You don't need the code to log in to your Microsoft account.