Fix Alexa not Connecting to Wifi Network Issue | Fast and Easy! (2021)
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- Опубликовано: 4 фев 2019
- For the most part, your Amazon Echo devices are always ready and are waiting to help you but once and a while you might ask Alexa a question or tell her to do something and you might get a response something like this “I am having trouble connecting to your network. Please check the help section of the Alexa app.”
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As long as you have not changed your Wi-Fi setting and other Wi-Fi devices are working fine you most likely just need to unplug your Amazon echo device and plug it back in and it will fix itself. So if you have that issue just try that simple fix first to save a lot of time and frustration!
If a simple restart doesn’t fix the problem you will want to do a factory reset. Just follow this video:
• How to Factory Reset y...
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I hope this fixed your issue! If this doesn't work you may need to do a factory reset. Just follow this video: ruclips.net/video/5AoDKGTVwbg/видео.html&t
Mine won't let me set it up with the WiFi
What steps have you tried so far and is she giving you any responses?
@@SimplySmart123 I'm getting to the part where I select the wifi network and pit in the password. It keeps saying it can't connext and to go to help to troubleshoot (which doesnt at all give any info on how to fix this)
Majin Spectre did you verify that your internet is working (try using another WiFi device to test) in your home and did you restart your echo device?
@@SimplySmart123 I don't have any other wifi devices and ive reset both my modem/router and echo
Thank you!! I was tearing my hair out trying to work this out.
Worked perfectly!!! Thanks a ton
Wonderful video after trying 5 hours to connect my echo to the internet new router this video helped solve the problem.
Awesome! Glad it helped :)
Thank you very much just got it today and it would not connect but thanks to you it does now
It’s great that people like you do these videos I always come to RUclips if I have any problems
Great! Glad the video help you out! I got straight to RUclips when I need help also 😉
Worked like ancient magic...have no idea how you figured it out, short of determination! Good job.
When in doubt just restart. It will fix 80% of issues.
Thanks worked perfect after trying on my own for 3 days watched your video and got it working with no problem. Great! video
OnceI figured it out I knew I needed to make a video and share the simple solution!
@@SimplySmart123 I really do appreciate that I had an error when i first tried it myself and it gave me a number to call and they tried to charge me $149 to take control of my cpu and set it up for me...didn't fall for that....lol thanks to you it's all good.
Was that Amazon that was going to charge you? I called them once about a tablet and the jumped on it and fixed for free! Pretty cool.
Yay, way to go, reboot the device. Who would have thought of that! For those of us that already tried the obvious and it is still not working we will look elsewhere!
If this doesn’t work you can try a factory reset. You may also try to reset your router. Good luck. Hope you get it solved!
ruclips.net/video/5AoDKGTVwbg/видео.html
If you have a newer router try turning off wifi 6 or wifi ax when trying to connect a 3rd gen. After hours of trying I tried this and it worked!
Great tip. Thanks for sharing!
Thanks, man. Your tips worked a treat! ; )
Glad to hear it.
Wow. This really helped me. I was struggling with my Ultimate Ears MegaBlast device which was working fine some time back. But all of sudden, it stopped working. It was connected to wifi. I had tried everything. Reset Megablast, Alexa, Modem, restarted everything nothing worked. I stumbled upon this video and boom.....!! Thanks Mate!
FYI, I never comment on any youtube video. This is my first ever comment on any youtube video.
Awesome 👏 Glad I could help! Congratulations on your first comment!
I HAD THIS ISSUE I REGISTERED, DE REGISTERED RESET AND SPENT HOURS ON THE PHONE WITH AMAZON. ABSOLUTELY NOTHING WORKED I DECIDED TO CALL MY INTERNET PROVIDER THE ISSUE WAS IT WASNT LETTING IT CONNECT TO INTERNET ON THEIR END HE HAD TO GO IN AND CONNECT IT ON FOR ME. SAVE YOURSELF SOME TIME AND CALL YOUR CABLE/INTERNET COMPANY AND ASK THEM TO CONNECT IT. GOOD LUCK
Wow. That is strange your internet provider not letting you use the internet on any device. That’s a first that I have heard of that issue but thank you for sharing as it will definitely help someone else out!
Having the same issue with a brand new show 15, will call my isp tommorow and see if they can connect it for me if not Google products it is lol..
Good luck!
After I had my ISP come in and swap out my wifi modem it worked perfectly. Not sure why but it worked.
I recommend getting your own equipment for better performance and more control over your network.
My 3rd gen just refuses to connect to the WiFi on the setup, worst Christmas I ever had
If a restart doesn't work you may need to do a factory reset. Just follow this video: ruclips.net/video/5AoDKGTVwbg/видео.html&t.
Sorry, Alexa has ruined your Christmas!
Neither will mine. Reinstalled app and nothing. My WiFi doesn't recognise the echo
Yeah mine wont either!
I thought mine was the only one not connecting to the internet!!! I hate it. My kids got one for Christmas and it’s still not hooked up.
This is not normal. Should be very simple. Contact Amazon and they will make it right!
Amazing thanks so much!
Look Mikie likes it! You are welcome! Enjoy 😉
Thank you so much, it worked 😊
Great!
You are my hero!! Thanks!
Haha. Glad I could help!
Thanks for providing that number. My echo dot isn't functioning properly and they are sending me a replacement
Figure it was an Hardware issue! It should be very easy to setup and use :)
Hey , where’s that number ?
interestng! Another problem with the network connections. We have Alexa already installed and are going to install DOTs as well so this was helpful. We have been trying to install smart light bulbs but have a problem connecting to network, like this DOT example. Do smart lights need to connect to a Amazon Network? While following written instructions many times we cannot get the lights connected, cannot find network. Using our own home network wirelss connection? Using Fiete and SAudio lights, both fail to connect do to finding the network. I do not know if we already have an Amazon Network to assign?
You would just connect the lights to your WiFi network. Once on the network they may be able to be used by other network devices but you may need to install the skill for Alexa to have the ability to control. You will need to be sure they are compatible also. Some smart devices only work with their own app.
Omg.i cant believe.this really works..thank you so mch..i spend so many hours on before😭
Sometimes the easiest fix is the best one. When it comes to computers and other electronics a restart is the best option in most cases.
It worked for me, thanks :)
👍 Nice and easy!
It helps. Thanks!
That's great news!
Thank you!
Anytime!
Thanks justin it works!!
And it’s easy! When in doubt reset!
Thank you so much!!! It worked like a charm!!😃
Great!
thanks for the nice solution.
like a charm........
Great! Enjoy it.
Thank you, thank you. You saved me from pulling out the rest of my hair!
Lol! I am glad you are not balding like me 😂
Thanks for this video. Alex dot fixed.
Great! Glad it worked for you!
Great work👍👍👍
You are welcome!
Mine won't take my email password and keeps saying there Is an error even though I know my info is right
The same happened to me because that was not the issue. I assume you have restarted it by unplugging the device and if that didn’t help you will need to try a factory reset.
ruclips.net/video/5AoDKGTVwbg/видео.html
Amazed at the number of people who do not mind everything they do being monitored.
It’s a price of convenience I guess
I fixed it by calling amazon and giving them DSN number on the back. They registered the device and it worked
😎 their customer support is great!
Where is the number?
Took me hours to figure out that one of my Access Points (NOT a router) were the reason my echo could not connect. Even though I was NOT trying to get the Echo to connect to them. If you have any access points unplug them, reset your router and try again. (leave the access points OFF)
Great tip! Glad you got it figured out!
thank you
You are very welcome!
work with echo dot 3rd gen?, mine have the same problem
Yes. As long as your network has not changed a simple restart should fix the issue. If the restart doesn’t help you may need to do a reset to factory defaults.
So the steps worked, but this keeps happening everyday. Any idea on why this happens so often. Also, it started doing this only about 5 days ago and I have had it over a year. Thanks !!
That’s strange. Typically when it happened to me I restarted it and it worked long term
If it’s in good range of your WiFi signal you could try a factory reset
I have done this I know 15 times to no avail. I have the 2nd generation Alexa (the tall one). I even took a paperclip 📎 and on the bottom of the Alexa device stuck the unfolded paperclip to completely reboot it. Again, to no avail. It should be noted that I had Frontier Cable and Alexa worked perfectly. The day I switched over to Spectrum was when my problems began and Alexa has not worked since the Spectrum Installation on 5/17/21. Anything anyone can suggest I would greatly appreciate as I was very dependent upon Alexa with my scheduling, etc and it's a great inconvenience. Thank you so much if someone can help me. ☹
Sounds like it is an issue with your network. I would contact Echo support and see if they can fix the problem for you.
After 2:10 nothing happened, even though I connected to Amazon wifi. I resatrted it too. What do i do?
Try a factory reset.
Fix Any Amazon Echo Issue (2019) ruclips.net/video/5AoDKGTVwbg/видео.html
Make sure that your location is on
when i go to connect my wifi through devices and shit, i can't even find the wifi section. or where to connect the wifi at. none of it appears
This will be done when you setup your echo device. If a simple restart doesn’t fix the issue you may need to do the factory reset.
I bought a echo dot for Father’s Day and when trying to set it up it keeps saying that my WiFi is public and tries to take me to another page but doesn’t actually work. I have my own echo dot which is connected to the same WiFi and I had no issues. Do you have any advice on how to fix this issue
That’s a strange one especially if it’s your private home WiFi. I would contact Amazon support as I have never encountered that situation.
@@SimplySmart123 I had this problem and Amazon support were useless. ended up sending it back.
Did you get another device to try or did you just give up on the Echo products?
I’m having the same issue, but I figured it out when I connect it to other network, it works fine. But when I try to connect to my house router, it says, can’t connect to the internet. I think it’s a router configuration problem, I did factory reset in my router and Alexa dot, but still having the same problem. Can anyone help please?
You might want to contact Amazon support on this one. There could be a hardware issue with your device.
I'm having many issues such as replacing Xfinity modem 4 times, my cell phones ok since it connects to amazon by his place but not mine. The same for Ebay and a few others. I can connect to Amazon by 4g network. No elexa items will connect or tablets.
This seems like a WiFi issue. Not sure if I can help with that.
@@SimplySmart123 well after going through 6 modems or more and 3 techs and phone talks the last tech new there was issues and the phone tech lady said there wasn't so went to advanced tech and they both figured it out. Settings or something on the phones and along with adjustments done.
Hi, help required!! I've changed my board band and having problems connecting my alaex dot to my wifi, I'm doing what i should be doing when i get to my pass word she keeps say cannot connect, am i doing something wrong. help please.....
You may need to do a factory reset of your device. Then just follow your basic setup process. If may be getting confused especially if your new WiFi name is the same as before.
ruclips.net/video/5AoDKGTVwbg/видео.html
Hey!!! Nice video, I'm kind of desperate though... I changed my WiFi password and now I can't reconnect... It seems there's no WiFi section on my app Configuration menu just as easy as it should be... PLEASE help me :)
Just do a factory reset. Check the video description for a video on that.
I was connected to Fiber today and installed a new modem. Since then Alexa tells me she cannot connect to wifi. Do you have any ideas how to fix this please? My Alexa is close to my modem. Many thanks in advance!
I’m assuming your network may have some changes. So I would just do a factory reset on your Alexa device and redo the set up.
Mine does the same thing but I have unpluggged and had to pick the wifi again. It hooks up temporarily then disconnects and I get an error message it isn't hooked up to wifi to see the manual
Try a hard reset as shown in this video. Also if you have a choice choose your 2.4ghz WiFi to maximize range.
Fix All Echo 3rd Generation Issues (2019)
ruclips.net/video/5AoDKGTVwbg/видео.html
I'm having the same issue with my echo show. It disconnects I unplugged, I also reset the device. It temporarily works but disconnects afterward. This has never happened, I'm returning it to amazon for fixing.
Great!! A 4.30 second video to simply tell us to unplug and plug back in ! I cant connect my device for the first time. Says its connected on the set up but remains offline. ive unplugged and plugged back in several times no joy :(
Do a factory reset or contact Amazon Echo support.
OMG...
It worked...
Guys I totally recommend this..
Thanks alot💜
Awesome 👏
hey I been having problems connecting my alexa to my internet it keeps giving me an error trying to connect the alexa to my router and Im kinda lost out of opinions any advise you can bring forward??
I would try and a factory reset on your echo device. Then set it up using the app.
@@SimplySmart123 Thats understandable however my alexa refuses to factory reset
This sounds like a hardware problem. You should probably contact Amazon Echo Support at 1-877-375-9365
I live in a college dorm but my echo dot won't connect to the wifi? this is this happening
I have heard this is an issue since it’s shared internet. A quick google search and you should find some answers.
For some reason when I go into my echo device on the app, there's no option for wifi settings? I've uninstalled and reinstalled the app and no joy? Thanks anyway :-)
That’s strange. I would recommend doing a factory reset in that case. If that doesn’t work contact support. Also you can reset your router just by unplugging it. Here is how to do a factory reset ruclips.net/video/5AoDKGTVwbg/видео.html
@@SimplySmart123 Thank you, all sorted now, but only after starting from scratch, as if it was my first time setting it up. Thanks so much from the south of England :-)
Greetings from germany! :-) Most of the times, Alexa is crying, I do the same (unplug, plug it in) and that works... but here seems to be a general problem with the WiFi, in my sight. I`m still trying to understand, whats the real problem here, and why she seemingly disconnects from the WiFi, although other devices in my network don't have the problem.
You might be able to contact Echo Support and see if they have any suggestions.
I got the new version eco dot with clock first returned and second one with the same problem.
Jackie that is strange. Did you contact echo support? 2 bad ones seems very unusual.
Simply Smart 123 yes , first time they send me a replacement, second eco got the same problem. They tried to help but was impossible.
Simply Smart 123 I fixed, disconnecting the router , thanks.
Great! A reset when it comes to electronics is always the first place to start!
If the echo will not connect unplug it for a minute or 2. That should work.
Usually will fix the issue for sure!
Completely lost got device today....it finds the Amazon device but connection to that means WiFi is turned off...I am v confused on this as spent hours,yes WiFi on TV and Mac and cell fine.....is it me....thought this was simple...Help
You can try s factory reset instead of the restart.
Fix Any Amazon Echo Issue (2019) ruclips.net/video/5AoDKGTVwbg/видео.html
I am trying to use my mobile data to connect to Alexa App. Bluetooth switched on. I can see Amazon on my Wifi . When I connect Amazon my mobile internet is gone. So I connected my husbands mobile to Amazon on wifi. and back to my app on mobile ... Its still on orange. Can you help me please?
You will need to use your phone as a hotspot. First go into your phone and enable your hotspot and it will tell you the name of your network in the password. Then go to the Alexa app enter those credentials and you should be good to go.
Accidentally reset my modem to factory settings and all Alexa devices wouldn’t connect to new wifi name and password. Tried everything. Finally figured out the connection was paused in the Xfinity app. Had to unpause and then was able to connect through Alexa app. Unpaused through xfinity app by going to Wifi > Devices not connected > select Amazon Echo > unpause. Hope that helps someone, took me hours to figure out.
Awesome information! Thank you for sharing.
my alexa does not show this page just a set up page for Hands free and sound setting. HELP
Sorry you are having issues. Have you unplugged and plugged your device back in? Also has it been connected to you WiFi in the past or is this your first attempt?
You can also do a hard reset and run through the initial setup once again.
Just find your device in the list and follow the instructions:
www.amazon.com/gp/help/customer/display.html?nodeId=GK7P5SPCQ3MN65VR
i cant see any of my devices tho! only the app on my phone
Have you tried a factory reset on your echo devices?
it would b nice if ur screen had a cursor. couldn't tell which buttons u were pushing
Yea I need to look into that!
But mine disconnected to the wifi everyday and when I go to the app and I don't see the internet
You might try a factory reset. Check out the video description on how to get that done ✅
Your thumbnail is a pic of and amazon echo 3rd generation but the video is about the amazon echo dot
The restart process is the same for all Echo devices!
Everytime I try to connect my echo my phone shuts off then comes backs on what does that mean ?
Good question. Try to uninstall the Alexa app from your phone and reinstall it. You will not lose anything but will need to login after you reinstall the app.
Simply Smart 123 their watching u
ATTENTION! When my wi-fi hiccuped and I lost the Echo, I tried MANY times to re-connect and, for a still unknown reason, it refused to connect. I used a paper clip to re-set it and it STILL wouldn’t connect. Long story much shorter...when you go to your computer to reconnect, remember that when you are searching for devices the Echo will no longer be recognizable as whatever you named it. You should re-connect using NEW DEVICE SET-UP. That worked!! 😁
Same here. Just install as a new device worked for me. Thanks Stephanie!
Whenever I click the Amazon QPR or whatever it says internet not avaible then I cant continue the setup
+Preston Shanayda you may need to do a factory reset on your device. Just google factor reset and your device name and then retry the set-up. I don’t have a video yet but I will make some soon!
@@SimplySmart123 I tried it and it still didnt work but thank you
Preston Shanayda contact Amazon support at 800-432-ECHO
You might have a hardware issue...
@@SimplySmart123 alright I'll try it thank you
Having this issue as well
I was using my echo dot with my cellular data.. it worked fine for a while but then it randomly stopped.. it wont connect to wifi and idk what to do 😣😣
You could try a factory reset. Are you using your phone as a hot spot?
I've tried.. And yes I am.. Other hotspots work fine.. Idk what's wrong
Everything works except I can't connect to the Amazon network but it shows up
What do you mean by Amazon network?
I have a iPhone 7 and got a new rotator and I can’t change my WiFi password to the new one ?? I go to the app and when I click on device and echo and Alexa it says Alexa on this phone, it doesn’t nothing else on the page
It your WiFi is changed you will need to reset up your echo device. You should be able to just rerun the setup but a factory reset will surely do the trick.
Check this out:
ruclips.net/video/5AoDKGTVwbg/видео.html
Its connected but it is showing a message internet may not be available and after that no further action.
Did you verify that your internet is working with other WiFi devices?
I got thru this by having to use a hotspot to add the devices to my Amazon account but now when I try to sign them into my main house network it keeps telling me that my wifi password is wrong & will not let me get thru it. I’m so frustrated.
Maybe try to restart your router and try again.
i dont have the "device" option. help
You may need to do a factory reset.
What should the international people do if their echo dot is not getting connected
Probably the same steps.
Yes the option devices is not appearing
You may just need to do a factory reset on your device.
@@SimplySmart123 so how should I do that
Check out my other videos!
All the videos I have watched it still hasn’t worked!!!
Gaster 999 did you try a factory reset? If that doesn’t work you may have a hardware issue and only Amazon can fix that with a new device.
Pro pleas how to make pess1
You are welcome!
The WiFi network won't come up on my alexa aop
Power cycle your router and be sure other WiFi devices are working properly.
@@SimplySmart123 thank you i managed to connect it when i went closer to the wifi router
I'm not seeing any WiFi settings under this section.
Did you unplug and re plug your device?
@@SimplySmart123 I had the same issue -and I restarted it 3 times, unplugged etc. How d I do a factory reset
Arthur Zigman check the first pinned comment on how to do a factory reset.
Worked like a charm thanks!!
Easy but effective!
alexa says alot internet unreachable how to fix this problem it was not like this
Try the steps shown in the video.
Amazon alexa app not running on my wifi and I cant even login using my wifi.
What should I do? Please help!
Try and restart everything. Your router, your phone, and your echo device. Also be sure your WiFi works on another connected device.
See my posting about setting up NEW DEVICE. Hope that works.
None of that worked. Unplugged etc etc, still not online. Just bought it second one to add. Won’t connect at all.
Must be a network issue. Did you contact Amazon support?
SimplySmart123 ✅ thanks for that idea. I have. It’s to do with my phone being an Apple phone. Apparently they are having issues with Samsung and Apple devices. Best to connect via your web browser in private mode then connect that way, find amazon WiFi in settings then connect via web and it worked. Now I can’t get the two speakers to connect for music 🤪🙄😀 First world problems lol. Thanks for your help.
So this is the first time i am setting it up and the original network that Amazon has given me to connect shows poor connection..what do i do?
If it’s close to your router and you know that the signal strength should be good I would just continue with the setup and see if you run into any issues after the setup is complete.
My device has only the blue light. It is stuck on it. I tried all the steps and nothing is working
Which device are you trying to connect to WiFi?
I was also trying to connect using my iPad. Use your computer instead.
It always says No Network Available? 😭😭
Do other WiFi devices work as normal?
Why can't they make these things more simpler 🤬🤬🤬its so frustrating
Most of mine connect very easy but once and awhile I have issues.
When I go to setup Wi-Fi on the app all it does Is load and load and never shows any results at all. Very frustrating
Did you try a factory reset and is it new?
I figured it out shortly after sending this. I didn’t realize I had to set my phone wifi to the Amazon echo dot and not the Wi-Fi network I’m trying to have it connect to if that makes sense. It was weird but whatever it’s working again.
Great!
A waste of money if can’t use own hotspot for me. I should of went with a regular Bluetooth speaker
Stable internet is a requirement.
Nope, that didn't work. My Alexa App does not see my device in my cellphones wifi section.
You may have to factory reset your echo device. What device are you having issues with?
@@SimplySmart123 The Factory reset worked. Thanks again.
Great! Glad I could help. I guess I should make some videos on how to factory restart an echo device.
Pressing the speaker and volume down button for 20 seconds will factory reset the Gen 2 Echo Dot. :)
Hey! So my echo dot won’t connect to the WiFi and won’t discover when I’m trying to set it up, and because I don’t have it discovered yet I can’t set up the WiFi cause it’s not one of my devices yet. What should I do?
I would contact Echo support.
I have the 3rd generation echo dot. The first time I ever set it up, it worked fine, then one day I had to disconnect and reconnect it. Since then it never worked again. I tried everything possible. That stupid amazon network that appears cannot connect to the internet, I put the password a hundred times, nothing will work. I have ps4, xbox, pcs, laptops, ipads, tv and phones, all only had to be connected to the wifi once and never ever disconnected again. This echo dot it clearly crap! Only thing left is to do is to return it and forget about it.
I assume you have done a restart. If that doesn’t work you may need to do a factory reset. Check the video description for this process.
If you contact customer service they will get you straight
@Gaming Playroom There are many factors but calling them is easy and free.
2021haziran sonu el lâmbası ampülü sipariş ettim 180 tl ücretini ödedim halâ gelicek diye bekliyorum
Not sure what that says. What language is this and I will translate it and try and help you.
I still cannot get mine to work, so I chatted with from Amazon, and after they insulted my intelligence of what buttons to push, they told me my echo's were old. They are only, two years old...
So what was the resolution?
What I did was use my wife's newer phone, and installed Alexa app on her phone, and it was a totally different setup for Alexa. I used her phone to connect, I don't understand, but as long as it works. @@SimplySmart123
When my WiFi left me....
LegendaryPotato you can use your phone as a hotspot.
I’m right now on my dad account and my name is Justin
Kevin DU did you need help?
"Go to Alexa app." Where can I find that? Is that to be downloaded to my computer?
The Alexa app is on your mobile device. It’s required to setup your devices. You should have the app on your phone already. All that is shown in this video is how to restart your device that will fix 80% off all issues. You don’t need to open your app. Just unplug your device and replug. This should fix your issue.
Mine still says its connected to wifi network but offline on the app
Nick try to uninstall your app and reinstall it. You will not lose anything as all of your settings and devices are stored in the cloud.
Simply Smart 123 thank you I will try that :)
Simply Smart 123 after I uninstall and reinstall should I go through all the set up steps that you did in the video or just go straight to then unplug and then plug back in stage?
All you need to do it login to you Amazon account and it should be fixed if it’s connected to WiFi. If it’s still the same I would do a factory reset on that one device. Check the video description for a video on how to do that.
@@SimplySmart123 factory reset would mean I disconnect from the wifi right?
Mines is not connected
Was it ever connected?
Sorry, but you're not showing what you're clicking, so can't follow. Half the things you show don't show on my app.
None of that matters. Just unplug your device and plug it back it at the back of your echo. That should fix your issue. If it doesn’t fix it restart your router next. Still not fixed? Do a factory reset on your echo device. Check the video description for that video!
idk if i should trust this guy my allegiances are with the indian guys on youtube
No risk involved. Just try it and see if it fixes your issue!
My Alexa will not connect to WiFi
Did you try the steps in the video?
So slow to get into 5 seconds of connection 👎
You need to understand what not to do before the real fix :)
This does not show how to fix Alexa not connecting. She constantly has WiFi issues
If this method doesn’t fix it you might try a factory reset. Otherwise you may have a network issue or a echo hardware issue.