I was a top rated seller last year and you are exactly right I have been buying and selling on eBay for 14 years it happened to me. I am a smaller scale seller but in 2017 I tried stepping up my game only to have scammers do the Same to me. Right now I am working hard to get back to the top rated seller position but it seems like every time I turn around something is happening. EBay rules are just to outdated. Sometimes things happen that doesn’t mean we are bad sellers or trying to scam buyers. I told Ryan I know that is the reason that sellers are moving to other platforms.
Couldn't agree with you more! It makes me sad that we are busting our butts to do a great job and meet all eBay's requirements, and they are rewarding the scammers. I would like eBay to back us up a little more than they are. They used to do a good job at this, but lately it seems to be getting worse.
They play it safe, because if the person doesn’t turn out to be a scammer they can go to court and sue eBay, so by fucking up the seller they save them self from getting into legal problems
Worst part is that eBay is supporting the negative side of the business and encouraging dishonest buyers instead of supporting the honest sellers. Since sellers cannot give negative feedback perhaps they can in situations like this give neutral feedback showing a pattern that the buyer consistently returns stuff for refunds. Of course they will then create a new name and do it again. eBay will also no longer let sellers choose on a listing not to sell to someone with less than 10 feedbacks thereby encouraging the crooks to just keep on keepin on.
But, ebay knows that sellers are hungry for money. They know there will ALWAYS be new sellers who will put up with more and more bullshit to try to make those dollars. They will usually always side with the buyer unless you can prove to them 100% that you are in the right, and even then they may side with the buyer. Ebay would MUCH rather have mad sellers who want to leave, but, are reliant on income from them than buyers who will bounce and take their money elsewhere. Money from sellers is totally replaceable, money from buyers is not.
So true but eBay doesn't see it that way. Take for instance the letter I received asking us to sign the petition in regard to the new tax law. They make it sound like eBay is trying to help the seller! We all know that eBay only has themselves in mind. If they didn't then they couldn't care less to write us sellers.
sadly as long as the buyer uses a credit card YOU CAN GET SCAMMED , THERE IS NO WAY OUT OF IT , PAYPAL DOESN'T FIGHT CHARGEBACKS THEY'LL JUST SIDE WITH WHOMEVER HAS THE UPPER HAND ...JUST DON'T SELL HIGH PRICE ITEMS , USE CL INSTEAD YOU WILL BE SORRY
I hear you, eBay does need a department that can handle this issue because there are too many people out there looking for getting items for free. It's almost like a game with them, to see how many times they can steal before getting kicked off.
Absolutely. I had a buyer damage a item in a clear parymid pattern. Serious thoughts put into their work. eBay is a machine that don't side with sellers even when it's obvious.
My favorite is when an item is shipped and shows delivered, but the buyer says they didn't get it so they open a case against you. I mean why is it my responsibility once I've dropped it off at he Post Office? I didn't deliver it!
2ndhanddaisy. Ebay will close the case in your favor if the tracking shows delivered. I had one recently ask for signature confirmation. I even paid the $1.65 extra. They opened a case for item not received even though we had a signature at delivery. Ebay closed this one immediately. This one was a no brainer. It is the buyers responsibility to provide a secure place for delivery. Mike
Thanks Mike :-) I wasn't really worried about losing the case so much as I was annoyed that Ebay or Paypal would even allow a buyer to open a case like that against me because I'm not the Post Office and didn't deliver the package. Just shows they don't really have the sellers backs.
So aggravating. Perfect playground for opportunists. Ebay. Ugh. Ive had a few people want to return items and they totally LIED. Not my fault if they have buyers remorse. I make it clear to ask questions prior to bidding. If Ebay did their research and saw that the buyer never even asked a question about the item, that shows even moreso that the buyer is being careless. All buyers have to do is claim they never got the item or that it was damaged and boom! Refund. You are so right about saying "be ready for it"...I am currently trying to find other places to start selling and leaving them in the dust. Thanks for addressing this issue!
It's not your fault that they have buyers remorse, but, it is your problem! They only solution is to either deal with it and deal with the losses or find another platform to sell on.
This may help some smaller sellers starting out or long time sellers. As soon as I get a message from a buyer where they ask a question of a said item they purchased from me, "Oh, I bought the wrong item or I thought it was something else". That is when I call eBay EVERY SINGLE TIME, for a reason. I CALL EBAY BEFORE I RESPOND TO ANY BUYERS MESSAGES!! I don't do free returns as my items are heavy & sometimes upwards of $30-$50 bucks for shipping. I do offer "Free Shipping" but I bring it to eBay's attention that the Buyer just admitted THEY made a mistake & didn't read the listing or even look at all the pictures. The reason I do this is so eBay Customer Service makes a note in the transaction that the BUYER JUST ADMITTED THEY WERE IN THE WRONG! I am very polite & professional in every way possible to my Buyers & I pay for returns if my fault. But when the Buyer goes to check the "Appropriate" box to make a return & then they see THEY HAVE TO PAY RETURN SHIPPING, they then click "Item Not As Described or Detective" so they don't have to pay for return shipping as clearly stated in my "Terms" & in every listing. Ebay then see's that I called & they take note of a Buyer's remorse & they have ALWAYS sided with me because they see it was the BUYER & NOT ME, Before they go to return it. I have added a camera system setup at my packing station where I TAPE EVERYTHING, from packing up everything to the label being put on to that buyer. I haven't had to use it yet, but I hear it helps some cases. I still have my 100% feedback rating without a single negative.....Knock on wood!!! Yet!! I just call eBay every single time for everything!! I hope I'm driving them crazy for what they make from me!!! Thanks for this video! Unfortunately it's part of doing any E-Commerce business. I have been screwed over so many times & there are weeks that are horrific with buyers & returns that make you want to quit as many new sellers do. You have to let it go if you are going to sell online (or any re-selling). But dammit you can't help to take it personal at times. Like you mentioned, it gets to everybody at times when people are so dishonest & scamming is their thing!! Fraudulent returns is 5+ "Multi-Billion Dollar" yearly problem/issue in the US. OK sorry for the rambling on!! Peace & Good-luck Everybody!!
I read it all, to bad for those who didnt. I learned something many sellers need to learn. "Call everytime" something probably I wouldnt have thought of..thank you. I'm a new seller. Posted one item. That hasnt sold..lol. Do you know how much ebay will charge if an item doesnt sell????????
Offer Up is good for some things but obviously you get WAY less views from way less people....and everyone on Offer Up wants to buy your item for 20% of what you list it for so they can resell it. Everyone is a reseller these days, lol!.... and then resellers get mad when you won't give your items away to them so they can make money off of them.... it's hilarious. Gotta play the game!
DevilʻsAdvocate, Real Talk they want you 2 almost give them your stuff.know one gave it 2 me, I will negotiate but can't deal with that low, low ball.Iʻm stubborn not going 4 it.
Ebay cares about us sellers when they want there money from our sales & listing fees. I would keep calling & talk to someone every day until you get credit. The package weight should mean a lot as well. I started going to different flea markets selling lots of items. That might be a better thing to start doing. You can sell the items cheaper because there are no fees or shipping costs. Then they won't have to worry about sellers or buyers because they won't have anyone. They have to realize you can sell anywhere they're not the only game in town anymore.
they're one of a handfull of organisation's that can put your items infront of many many more potential customer's than a flea market can, theres no comparison but i agree they are not taking care of the selller's like they should after all we pay the fees
I am with you on this topic 100% I had a $400 item that the buyer admitted in the messages to taking apart, messages eBay can and does read. I called in to have the return closed out, and they were great about closing it, i did not have to refund the buyer, but eBay went ahead and gave the buyer $400 out of their own pockets and let them keep the item. What burns me up is that this is where our fees are going. That $400 may not have directly came from me, but it did come from the fees i pay eBay, and they thew it away on a bad buyer like it was nothing. They did the same thing before on a $250 item my buyer destroyed and returned. If they gave their sellers half the love they gave KNOWN scammers, we would be doing okay, but instead we get seller updates squeezing us for more money, higher standards and taking away perks and discounts we have EARNED by being great sellers. There is just no love for the ones who pay eBay, and after this latest summer update, i do not see that changing anytime soon.
And especially now, with ebay threatening to move you down in the search rankings for returned items, customers making fraudulent returns is a headache.
You need to copy and paste the tracking number in for both items right after you ship it. But yea, I got 10k feedback on my main account and eBay tried to give me a run around on some stuff last year. I literally never complain about buyers abusing the the returns if I can at least get the item back and can sell it. But I sold a brand new $300 retail NFL jersey last year and the buyer opened and item not as described and sent me back a fake one. Just about blew a gasket getting on the phone with eBay over it, I think I have called them one time in the past 5 years. That account I started in 2010, I was saying the same thing to them. Why after 8 years would I risk my eBay account over something like this. Surreal they even treat decent sized sellers this way.
This is what happened to me! I sold a Tiffany bracelet worth $1,900 and the buyer returned a fake copy of it asking for a refund. I sent pictures to eBay to show the differences between my bracelet and this fake copy. I even provided the receipt from Tiffany store when the bracelet was bought to prove authenticity. eBay's response was "the buyer is entitled to the full refund" and "we wish you the best on your future transactions". They full refund the buyer, did not care I lost $1,900 and my Tiffany gold bracelet. they let those scammers steal form us sellers and supported them 100%. don't sell on eBay, believe me, it's a nightmare!
I agree with you 100% about eBay. I had 2 situations, one last year and one this year. Last year I sold a headlight for a Mercedes. European headlight. Nothing wrong with it. I had several photos of the headlight. Shipped it out to the buyer. 3 days after they had received it they claimed it was broken and wanted a refund. There was nothing wrong with the headlight. I ended up having to refund their money and pay for the return shipping. When I got the part back I looked at it. It could tell right away it was not the part that I had shipped out. I called eBay and they were no help at all. This year I was selling a lot of new Peugeot parts that I had left over from when I closed my repair shop. I had a guy from NY want to buy several things. I've bought several things off of eBay myself and they go into my "shopping cart" and I pay for everything at one time. This guy was not doing that. His purchases were coming through as individual purchases and payments at a time. Having been burned once before, this sent up warning signals. I called eBay thinking something was going on on my side wondering why all his purchases where coming through as individual purchases. They said that the buyer was not putting the items in his shopping cart. So I contacted the buyer to put everything in his shopping cart first before paying for everything. He still did not do that. And the other thing was as individual purchases it was adding shipping costs on each item where he was asking to be reimbursed for that. The whole thing just seemed shady and I canceled the sale.
Amen! This top seller is GONE, going to use another way to sell with NO EBay fees! They take usually $1,000 a month for EBay’s cut, then PayPal, then listing fees, on and on. They backed a buy/scammer and it became more than just an item, it became how much EBay cares about all of us. They seem to like the big sellers they now have on here such as overstock .com, Sears, Dooney & Bourke, AMPEX, Silvertown, on and on. They only wish we could be big enough that we could absorb losses like the big guns. I have been told on numerous occasions that they can not see the damage, or defects so they have to side with the buyer. What? They chose to give into the buyer with 0 feedback, over a seller with over 3,000 hard earned positive feedback. I hope this buyer can supply EBay with the amount of money I have brought in each and every month. Bye bye EBay.
I just started selling on eBay and they do it more to people who have just started because they know you don't have the feedback to prove you're a good seller. It's very frustrating and I want to quit already but I'm not. If it continues I'm definitely going to try and find a news outlet to put this out there and gather more sellers to make a big issue of it. When people see they can scam so easily they'll keep doing it.
Always ask to speak to a supervisor or manager not just the customer service rep. I can normally get these type of issues resolved at that level. Love your content!
Great video. I'm glad I'm not the only one who feels like that about eBay. I also get very frustrated and annoyed with eBay! Buyers will always try and scam us sellers because they know what ever scam they pull eBay will always have their back so they will just carry on scamming! X
EbayKirk it’s only today I had a complaint from a woman saying the toy I sent her is broke and not working and she want to send it back for a refund I sent it to her in perfect working condition. I contacted eBay and they said I have to send her a return shipping label so she can return the broken toy 😡
The reality is, eBay is the best place to shop (specifically if you're a chronic returner or scammer). Most retailers have cut back on generous return policies. Think Nordstroms, L.L. Bean, Costco, and even Amazon. With eBay you have a 60-day return window on everything, with no questions asked. They state the policy is 30 days, but really once a request is open it's extended to 60 days. Also, mind you the aforementioned retailers do not pay a lofty 10% commission net, do not always offer free shipping, are able to scrutinize their returns for fraud, and even able to ban shoppers by their driver's license number. The reason eBay does this is that they can, with all the liability on the seller, they can literally afford to offer whatever they'd like. This is the problem with platforms like eBay, Uber, Lyft, Turo, and many others. Their business model is to offload all responsibilities and problems and simply act as a broker and take a generous cut, without any of the nasty pitfalls of actually doing the business. This is another reason you see far fewer small sellers on eBay than you did say in the early 2000s. Many people simply couldn't make money selling what they were selling, say items with only a 10% net margin to begin with, or items that were prone to buyer's remorse etc. With that, a lot of the selection and amount of esoteric items declined, which was part of what made the eBay marketplace so unique and vibrant. Here is an example, eBay used to be a great place to list broken items with no returns. You list it for a very reasonable price, as broken for parts, and typically everybody was happy. Now you have buyers who will purchase numerous examples of a said broken product, in an attempt to find one that isn't in fact broken, and return the rest as "item not as described" etc. The fact of the matter is that "as-is" sellers have vanished. That was my particular sales model, I would sell closeouts at the lowest possible price on an as-is basis. Now I would routinely elect to give refunds based on a preponderance of the evidence. Now that eBay enforces that all sales are not final, and in fact are not really fully cemented for 60 days, that model is no longer viable. Another major flaw in eBays evolution is that they silently stopped enforcing the confirmed address policy. A buyer can literally type in anything, freight forwarding address, addresses that aren't theirs, a communal address for scamming, or basically anything they would like. On the transaction, everything will show up as confirmed. eBay doesn't even give their sellers free agency to decide if they feel comfortable going through with a sale or not. They also encourage drop shippers, while I do not mind drop shippers, I used to require them to sign a separate agreement with my company that provided certain protections for me, and avenues to resolve torts if they were to arise. Now nobody can do that, they are forced to take any sale that populates. You figure out these orders right away because they'll leave a note in the order stating not to include any invoices or receipts. Furthermore, many buyers aren't scammers exactly but rather extortionists. They understand how much returns, defects, and other issues cost you as a seller so they will ask for say the shipping amount or even close to two times it (think about it, if you perform a return you'll be out 2 labels) as a goodwill credit, knowing that you'll probably go ahead and do it because if you do not you'll have lost the same amount of money but even more of your time. Another point is that eBays return system does not allow for shipping damage claims, and seriously hampers any chance of getting a claim successfully paid out. They require you to take back the item, which means sending it on another trip, creating a chain of custody problem. Your only chance in these instances is that your buyer is willing to work with you. Didn't mean to rant, but I am extremely nostalgic for the old days of eBay. If it isn't broke, don't' fix it.
I've been on eBay since 2001. They used to be seller friendly but maybe around 10 years ago, they almost became the sellers enemy. A lot of people made their living on eBay at that time. In a short period of time, eBay's changes wiped out many sellers. They went from thousands of dollars per month to just a few hundred. It was horrible and eBay haven't been as good since that time before the changes.
Great video bro! Sellers revolt! If a seasoned seller with hundreds of feedback calls ebay and says they have been scammed - EBAY HELP US. Why would we be lying? When you sell thousands of $$$ per month and you call ebay once in a blue moon and say I've been scammed in a transaction, HAVE OUR BACKS. EBay makes billions of dollars off of us, yes they made the platform but we do the work. Even if you don't want to "upset" the buyer, then REFUND US BOTH - EBAY, YOU HAVE THE MONEY. Good vid!
Thank you so much for sharing this information! I am a brand new seller and soaking up your great videos! You can tell you are very professional and have integrity. This is awful that these scammers are getting away with these stunts. I can not afford to lose money so I am Leary going forward. Yikes.
Thanks for watching! Welcome to the e-commerce world! Offer up & FB marketplace are on the rise so be on the lookout if you’re not already! Appreciate the kind words ❤️
I’ve notice that on Poshmark and Mercari many sellers actually video tape packaging all sales going out. They also advertise that all of them will be video taped for the sellers protection in event of any description disputes. When I asked about this I was told it took all complaints down to ZERO. People lie, but the camara does not. When people see that you video tape it all, they simply skip your listing. It may be worth it. You only have to keep the video long enough for the transaction to be complete. Try it for a month and see if it helps. Would love an update!
SwagGod 22 I know, right? I have store. A few days ago, they changed the store design, including the store search bar. I did a search in my store for an item that I have 8 listings for and 13 listings came up, 5 from other sellers, looking like it was all inventory in my store! Another thing is that you're only allowed one! search in the store. If you try to do another search it just takes you to the ebay general search! Having a store just isn't worth it any more. Add to that, ebay now has taken the "seller's other items" link off the page of sellers who have stores. 😨
I just found you on RUclips and subscribed. What you are saying is the absolute truth about scams happening more and more on eBay, hence I have chosen to diversify what platforms I am selling on, and although I used to be an Amazon FBA seller, I feel that they also don't care about sellers, either. When you have a perfect track record with eBay, why wouldn't eBay take care of sellers? Why wouldn't they look at our history? I totally agree with you 100%. They need to get better or they will lose sellers. Maybe they don't care if they lose some sellers but if it ends up snowballing and a lot of excellent sellers jump ship, they may have to re-think it. As of now, I do believe that so many sellers have now decided to test the waters on other platforms that they hadn't even considered before now. Anyway, so glad to have found your channel on RUclips. :)
Record the serial number of the electronics, take a photo of the serial number with your packing slip. Dutch auctions if you sell multiples of items, circle the quantity and initial it on the packing slip. Take a photo of it. Once they receive the item and the feedback is left, you can delete the photos. It's more work but it some simple insurance on your part to cover yourself, because ebay honestly does not care about the seller. Been selling on and off since 1997 on ebay.
Report these people to their local Police Department / District Attorney. They are committing fraud. It's despicable that eBay ignored these loopholes at the sellers expense, anyone with common sense knows that they are committing fraud but they won't protect their sellers because they know we don't have an alternative platform to sell. They are taking advantage just like the fraudulent buyers.
Yup. Same thing happened to me. Been buying/selling on ebay since '02. I sell mostly high priced items. And two occasions they sided with buyer when it was clear I did everything right. If a situation happens like that again I will stop selling on eBay. And that's around $300 in fees they will lose a month. Both eBay AND PayPal have to do something about protecting sellers more.
Well said Kirk I've too been frustrated with ebay...they seem to always side with the buyer's....the customer is not always right ! We help ebay make their money as sellers and recently I've had my funds on hold and its impossible to call them and get them to answer the phone...had been waiting up to 45 minutes without a rep answering. You cannot email them anymore...you were smart not to go to the open in my opinion. Are they trying to be the new amazon.
I think we as ebay sellers need a more organized group or place to meet and support each other. Ebay doesn't do enough to help us out, so why not try to help each other out? I've been on ebay since 2003, but only recently in the last few years started selling a lot on there. The biggest problems I have encountered are with Seller Performance Ratings and Seller Defects. We are only allowed 99.7% approval rating. Meaning, if you have a defect rating of more than 0.30% you are "below standard" and basically can't sell shit. You could even be suspended or banned if for having a 99.6% excellence rating. I don't know of any COMPANY or BRAND in this world that can have a 99% approval rating. This standard is just impossible to keep up and all it takes is 1 or 2 bad apples to ruin our entire work. Ebay needs to give us more leniency and more room to operate as small time sellers. I can't "out-volume" my defects like the power sellers can. I can afford a maximum of 2 or 3 defects out of 1,000 transactions!!! That is a ridiculous standard for us to keep especially knowing that most of these "cases" are not even our fault, some are attempted scams, buyers circumventing or finding loopholes around the policies to win cases easy so we just have to refund them without even trying to put up a fight. It's so sad. I gotta make my own videos on this too.
The scams that are being perpetrated by eBay buyers is nothing compared to what we went through when we owned a video rental store back on the 90's. Over a three year period we lost hundreds of cassette tapes costing us thousands of dollars. We lost the cassette and the late fee and then had to replace it at a cost of around $65 each. We also lost the rental income on the time sensitive movies until a replacement arrived. We also lost the "customer" because they weren't coming back to our store again. We also had to hire private investigators to go out and try to recover the stolen merchandise because the police did not take these thefts seriously. In hindsight, video rental stores were a flawed business concept. Most brick and mortar businesses have major theft problems. The occasional scammer on ebay isn't even a minor speed bump. It's the cost of doing business.
I know how you feel dude, I'm going through the process of getting scammed also. I have 100% feedback with around 120 different reviews (Not much but I'm new). An item I sold was listed Parts or Repair only and the buyer claims it doesn't turn on. We'll see what ebay says about this but I'm guessing from what I'm hearing, they'll side with this buyer that only has 2 positive feedback. Give him all his money back and probably let him keep the item.
The scammers need to be reported to the online FBI cyber crime website and then send proof of that to Ebay. Its a hit or miss sometimes with getting your money refunded from Ebay.
Good to see you guys and Ralli Roots make a stand against eBay - I'm tired of the scammers getting away with it when we sellers are the ones paying 10% in eBay fees and get no help.... Keep up the awesome work!
I have been off ebay for a few years now as I got scammed multiple times. From what i have seen it usually happens for higher priced items. I sold a limited edition Barbie wedding set unopened and the lady who bought it waited until the last day to file a complaint and said that item sent to her was not new and had been played with. She would not offer proof and said she had a witness see the item when she opened it. she filed for a refund and ebay took my money but when the lady sent back the item it was a completely different box and was missing the stand and the earrings were broke off. After i contacted ebay they said I couldnt file a complaint until the case was closed and then when i called after case was closed they said I couldnt do anything about it because judgement was already made and case was closed.
I agree with what you are saying as this is your side of the story and you seem genuine that you got scammed..... especially with that first item that got sent back and was different. But as a buyer.... it is hard to trust sellers. Especially with expensive items. Seems there are more sellers scamming than buyers scamming. But I guess the moral of the story is.... People suck. On both sides. You seem like a good dude and I would trust buying from you.
p.s. I don't expect any progress from a company on the matter anytime soon who themselves are stealing from each and everyone of us. If you calculate the final value fees as a percentage that eBay has charged on every single transaction dating back to July of last year you will see it does not equal 10% (or less on some items that have a different rate) It does however equal 10.3% ( or 0.3% higher on the other ones) on every single last transaction. I've confirmed this to be true now with multiple other sellers and not one time has it been the correct amount leading me to believe eBay is doing this across the entire platform stealing what I can only guess is hundreds of thousands from us every month. I've phoned them about this on multiple occasions and was told on the first 5 or 6 that I'm wrong and the numbers are right , I was treated like a complete shmuck when I know with 100% certainty I'm right. I would have never called if I hadn't done my research first. On the last call I made to them I was escalated to a supervisor who finally admitted that it wasn't the correct amount and that she would handle correcting it and what money was owed back to me. She said she would call me back when it's done. Well it's many weeks later now and no call, no credits and no fix. I'm still being charged to this very day 10.3% and so are you ! This is what eBay thinks of us folks, we are eBay's huckleberry
Ppl are REDICULOUS! As an eBay buyer I would NEVER nor have I EVER scamed anyone. For God's sake! this person has my damn ADDRESS! and people are CRAZY out here. I've bought for 11 yrs. and have only had a problem with 2 sellers ( both sold me a piece of junk). Both were voice recorders and sold for $20-25. The first I returned for a prompt refund with no problem. The second, the seller returned my refund immediately. I told him I was returning the item but he INSISTED I trash it 😊. But for someone to send me exactly what I paid for, and I get my money back and send them a box of ROCKS?! Ppl sure are bold.
I don't sell much on EBAY anymore since they favor the buyer in most situations. Sellers should be able to leave feedback for the buyer. How do sellers know who is a good buyer or not if you're not allowed to leave feedback? A very stupid EBAY policy. I sell on Craigslist mostly and meet people locally in person.
Ebay business model is "INCREASE BUYER CONFIDENCE BY ANY MEANS NECESSARY" Crazy how paying the scammer tax is a necessary evil to increase buyer confidence.
That is really strange. I used to be a Ebay seller. Never really had problems like that but it was like 6-10 years ago. I only had one problem buying and never received the item and opened a case. Never could contact the seller. I got payment back. I must have sold 1000 items on there mostly comics and sports cards and various things. I think maybe over the years criminals thought they could just use this scam and get away with it because the law does not do anything to them. You can forget Ebay siding with the sellers though from what is being said. If you have proven photos on what you are selling how can a customer state the item is damaged and get their money back with no evidence. Times have changed greatly the past 10 years. Everyday most of us get unwanted and scam calls via phone (someone saying your computer is causing a problem and needs to be fixed then they want control to fix it. They actually give it a virus and charge you to get it fixed) IRS scams and now the Ebay scams because no one is going to do anything about it. If a customer is giving out more then 10% bad feedback and scamming others then Ebay should ban them and their IPO address. Ebay just does not wish to get involved in these cases so they settle most of the time with buyers. It is like stealing from a store and getting away with it via on-line purchases. There is nothing to stop these people so they will continue stealing from others. The world is full of scam artists and it pays. I liked your video and trying to help others in these cases.
Wow ! This is getting scary hearing of these scamming incidents. I know you can't leave negative feedback as a seller and haven't use the new feedback system for incidents like this. But are you still able to leave comments noting that the buyer is a scammer for others to be aware of. If you can leave the Ebay ID's of these scammers here we can all block them from our accounts at least. Thanks for posting this video.
We know there will be no consequences. Just take a look at some of the feedback profiles of people who have been leaving 90% negative feedback for the last 10 years claiming everything is broken, didn't get shipped, or is damaged in some way or the other. Just yesterday I ran into a buyer with 50 pages of nothing but bad feedback left to every single seller, yet there they are still doing the same thing 10 years later. Time and time again it's the same story. If eBay actually cared, they could put an end to it.
Ebay always sides with buyer even when you have OVER whelming evidence of fraud. I had a buyer that bought an S6 cell phone from me, then filed a return. He sent back a 5 year old flip phone plus he joined that week with no transaction history. Ebay sided with the scammer.
I'm not a reseller - but the last few times I sold things on EBAY I had to sell them all like 5 times to find a real buyer. Even though you can get most things on EBAY for a few bucks cheaper than Amazon, I use Amazon for everything these days, it's faster, safer, and drama free no matter what. EBAY has peaked and is on the downside.
I'm a ebay power seller since 2013. I learned many ingenius tricks to catch these scammers. Been hit with every trick in the book. I averaged about 5 actual "returns" a year. Last month alone I got 3. So let that sink in. Also, all 3 were brand new items "not as described" & "not received' bs claims. They approved one guy 38 (8 days past) days past THEIR POLICY. I'm gonna post that too cause that was the one that made me quit. See ya.
Just found your channel and subscribed. I've been selling on eBay casually since 2005 but am trying to step up my game since I was recently laid off from my full time job. Was scammed twice during the holidays and was lucky that eBay Apple sided with me on one and gave both the borrower and me back the money on the other...just like your situation. Apple watch was sent return receipt to the buyer's Paypal address and he disputed saying the purchase was unauthorized. He got it....but says it was unauthorized...but he didn't send it back. Ummm...Ok! I just left it at that because I did get my money back. Of course the buyer closed his account after he got my free Apple watch. So I'm wary of selling higher end items. Next time I'm sure eBay won't have my back. I'm sticking to clothing and lower priced hardlines items. Have been having a lot of success on Poshmark and will be getting in on the Amazon game shortly. Will continue to follow your journey.
Only way to stop them is send them individually so there is multiple tracking codes, costs more buts stops them doing this, ebay only go on tracking if its not there they will side with the buyer every time. I used to send items without tracking and was getting approx 20% of item's shipped that somehow "vanished" and non delivery cases were opened, I switched to tracked on all my items and added the extra costs to the purchase price suddenly 100% are now delivered, lots of scammers out there, just have to do everything you can to stop them targeting you.
Ive seen a guy out here who works from home. The way he covers his a$$ is he has a laptop and a camera that films every package . When he opens the auction on his laptop and it’s always recording from label to send out and item into box or envelope and closed up. Great backup and date time verify also item condition. Just a stage setup might not be a bad idea if you have a space with security camera or something along those lines. Good luck
It's just a shame that eBay does not accept any video evidence. It literately does not matter if you have it all on video, they will not even consider it as evidence.
Yup. It is literally your word vs theirs....and ebay wants to protect the buyer because it means more money in their pocket. Full stop. It's all about that cash dollar and you as a seller, are expendable. The buyer is NOT!
Scammers knows ebay will take their side - they just expect you to suck it up as a cost of doing business. You can be top rated and have a ton of positive feedback, you will still lose, 99% of the time, even when fraud is obvious. I just hate to see the thieves win.
Ebay is lacking immensely in common sense. FYI= copy and paste the tracking number when you ship multiple items together. Not that it will satisfy Ebay, but may deter somebody from scamming. Just joined your channel. Great vids. Hang in there.
After 8 years on ebay i understand i sold an item. 2 weeks later they said it "did not work". knew it did because i clean repair and test all items as everyone does. They opened a return thru ebay took the payment back (per rules) and put on hold, he wanted full refund here's where it gets fun. the posting stated No Returns, the buyer 2 days later emailed "he did not need it anymore". So i responded with this On my conditions the buyer because of his inconsistency i told them to not return item to me. but if they want anything refund they were to melt the remote (picture it) , melt the dvd/vcr combo face and picture it, why would i want it back and the tears starting flowing. to cut this short no pictures it was a scam. but i took the total, less shipping and half was returned to keep the 100 percent rating. case closed.
eBay told me that the only way I could win was if I got the buyer to admit they broke the item themselves... How dumb would you have to be to do that if you're trying to scam me by breaking my item and returning it?...
I’ve had very similar situations happen recently. At first I had the same reaction as you, that eBay needed to do something better. But after listening to it from the outsiders perspective I can see where they’re coming from. At the end of the day it’s the sellers word against the buyers word no matter the track record of the seller. Sellers do make mistakes and some buyers are scammers, but all eBay can really do is make sure that if buyers develop a pattern of doing this they ban them.
It sucks, but the only thing that you can do is move on. This happens at department stores all of the time. People will buy something, use it, and then return it. Sometimes, people will even return a different item. As hard as it is, you just have to try to not take it personally and realize that some people are pieces of shit. All you can really do is keep on trucking and continue to offer good service.
The bad buyer scams are a sad commentary on todays society.I have sold on Ebay a long time as well.Early on,years ago I limited my sales to the lower 48 only.That helped.Even now,as a buyer I will not purchase outside of the U.S and only from sellers I know.If some people put as much energy into doing the right thing instead of ripping you off the world would be so much better.Even going through a drive thru at a fast food place I now have to check the order before leaving the window because its almost a given that the order will be wrong.
You should go to the EBAY open. This has to be addressed by EBAY. It is getting so critical now that buyers know how they can scam and get away with it. RalliRoots got his scam handled but i have had buyers scam me because the PO didn't scan the item as delivered and the buyer knew there was nothing I could do about it except refund his money. This has to be addressed by Ebay.
Hello Kirk! I just found your channel and I agree with you about ebay! I saw the one video of Ralli Roots and what happen to them! Ebay needs to start supporting the sellers!!! Like your warehouse. Nice setup!
You mention that you had "No returned accepted" on the gauge ad. In reality that doesn't even matter the buyer can open a case and still be able to return the item regardless.
Thank you for sharing this!!! I'm a fairly new seller, and you've really brought some serious issues to light. If every GOOD seller calls Ebay out on their bullish*, they'll have to make changes. Good job my dude
No. Ebay has never cared about sellers. I quit eBay in 2014 and have never went back after the crap they pulled. I hate to see other good seller's going through the same thing.
Its only wise to use ebay as a last resort. They like to pretend their stock is worth more than 30$ but its not and it never will be until they treat all users equally with justice involved.
I'm frustrated with them too Kirk. You absolutely nailed it , a trusted seller of many years gets no credit what so ever . It's flat out insulting the way eBay treats us !!!!
I've had similar situations. It's been my experience that when something like this happens, you just gotta move on. I know it's not fair, but what can you really do? Just focus on quick recovery and get back to the grind.
cost of doing business for seller. I think scamming for large items is just wrong. But for small items is more convenient and cheaper to just file a claim because the cost of return shipping is often as much or more than the cost of item. So if you follow the legit process the seller wins.
Ebay 'support' is definitely Orwellian. However, my plan is to write it off in taxes on form 4684 Section B "Business and Income Producing Property, Casualty or Theft Gain or Loss.' Ebay has said before that mail fraud is the cost of business....so write it off.
Sharp guy with a great plan ......and I totally agree with you....got on ebay back in 1999...it has turned into one huge scammorama !!! Best of luck to you....I got off ebay years ago ...
I took down a posting to sell and item and Ebay tried to charge me the fee for selling the item. Since then, I have not put anything up for sale on Ebay.
I was thinkig about selling a $5K new purse because it is too small for me, but adter being scammed and watching all those horror stories, No way I am going to risk and sell anything above $100. But even $8 items are very popular among scammers- only within 2 months period had three scammers on such ( different) items Also, From my experience, the worst dishonest buyers live in New York and Colorado. Other states have occasional fraud, but those two I wish I could block.
Your warehouse is building up, you ever think about using your warehouse of the selling spot - like a store... your customers come to u like having a garage sale on the weekends at your warehouse. ..,,good luck with that !!
EbayKirk, enjoying your vids! Just saw this. This may only help a little, but for your first issue, I always ask the buyer send me pics of exactly what's wrong if they say it arrived broken or whatever. A couple of times, I've had buyers say never mind and never heard from them again. Also, if you ship Priority Mail, and it's insured, you can just refund and then get your money back from the USPS. At least you wouldn't be taking a complete loss. The second issue is an easy fix, just take a second and add the tracking number to the other items in the combined shipment. Always slap that tracking info on every item regardless of how many are in the box. I hope this helps, it's all CYA! Happy hunting! - Brad
Hey Kirk, I’m not sure if its just me but sometimes when I call ebay(customer service) for whatever the reason, it’s like a hit or miss depending on who I talk to. Sometimes I would talk to some one who could help me and sometimes for the same reason I’m calling for, someone else on the phone say they can’t help me. It’s the same with paypal for me too.
I think Ebay needs to invest a portion of their profit back into a losses division. If, for example, a seller has shown all valid evidence of the transaction, then THEY, Ebay, Should refund Both. Afterwards each account gets a flag. If you have more than a certain amount flags say in a years Span..then the account gets forwarded for review in a Legal dept. If I was an Ebay employee I wouldn't want to lose either side of the business, buyers nor investors, (sellers). Rules & regulations should be reviewed & revised if needed every year. Maybe even a buyer beware clause. Only so many refunds per year before a legal investigation gets involved. I don't know, but love you guys.😎
Or they could just monitor the negative feedback being left and if someone is leaving an excessive amount, flag the account. Nobody has luck THAT bad. There is a million easy things they could do, but they don't because it does not matter to them.
I feel eBay is dying..that is why they are advertising so much. I use yo have 100 posting at a time and just recently pulled all my items off. I don't think they understand how us sellers are what drives the business. They treat us sellers like children. I would pay them over $160 a month in fees and no respect. I have been a seller for over 10 years with over 1k positive feedbacks
I sell part time on eBay. It's just another income stream, maybe $500 to $700 a month. Now eBay is hitting the little guy. I have a 30 day return policy and a disclaimer on my listings saying that the buyer has a 7 day payment cut off after that I will just conceal the order. I send the buyers a invoice stating that please pay with in 7 days of purchase after that time I'll conceal the service. Well now eBay says I have to many cancellations on my account I'm Below Standard NOW 1- Buyers do not pay ontime or never anymore 2- Buyers do not leave anymore feedback? 3 Buyers do not answer anymore emails? What is wrong with these people on eBay today? You tell me? Or does everyone want free stuff on eBay?
You totally hit the spot bro. eBay is bias. Appreciate you uploading video with the concerns we all have. We sellers always strive for the best. eBay needs to take notice the importance of the sellers as well. I usually just eat it when shit happens with the buyer, don’t even bother to fight with them.
I was a top rated seller last year and you are exactly right I have been buying and selling on eBay for 14 years it happened to me. I am a smaller scale seller but in 2017 I tried stepping up my game only to have scammers do the Same to me. Right now I am working hard to get back to the top rated seller position but it seems like every time I turn around something is happening. EBay rules are just to outdated. Sometimes things happen that doesn’t mean we are bad sellers or trying to scam buyers. I told Ryan I know that is the reason that sellers are moving to other platforms.
Wow, 14 years! That’s awesome! Thank you for your comment I’m glad I’m not the only one that feels this way. Somethings gotta change!!
Sad they steal people items and get paid for doing it SMH.
Question is what other platform are they going to? It seems like the same issue is on platforms.
It feels like eBay is runned by 12 year olds
Javier Jaime 😂😂😂Facts!
Couldn't agree with you more! It makes me sad that we are busting our butts to do a great job and meet all eBay's requirements, and they are rewarding the scammers. I would like eBay to back us up a little more than they are. They used to do a good job at this, but lately it seems to be getting worse.
Absolutely!! Thank you for sharing your thoughts.
They play it safe, because if the person doesn’t turn out to be a scammer they can go to court and sue eBay, so by fucking up the seller they save them self from getting into legal problems
Worst part is that eBay is supporting the negative side of the business and encouraging dishonest buyers instead of supporting the honest sellers. Since sellers cannot give negative feedback perhaps they can in situations like this give neutral feedback showing a pattern that the buyer consistently returns stuff for refunds. Of course they will then create a new name and do it again. eBay will also no longer let sellers choose on a listing not to sell to someone with less than 10 feedbacks thereby encouraging the crooks to just keep on keepin on.
someone needs to destroy their business down to the ground because they are not helping out. I quit selling on line
Ebay doesn't care. They have been siding with the buyer since day one. It sucks. I've been burned as well.
They have to, no buyers no Ebay.
MuscleTrucker-its a pity some buyers use that to their advantage and scam sellers.RIP Ebay,hello offerup,poshmark
MuscleTrucker Yeah, but no sellers-no eBay is just as true. If people stop listing, there will be nothing to buy
But, ebay knows that sellers are hungry for money. They know there will ALWAYS be new sellers who will put up with more and more bullshit to try to make those dollars. They will usually always side with the buyer unless you can prove to them 100% that you are in the right, and even then they may side with the buyer. Ebay would MUCH rather have mad sellers who want to leave, but, are reliant on income from them than buyers who will bounce and take their money elsewhere. Money from sellers is totally replaceable, money from buyers is not.
So true but eBay doesn't see it that way. Take for instance the letter I received asking us to sign the petition in regard to the new tax law. They make it sound like eBay is trying to help the seller! We all know that eBay only has themselves in mind. If they didn't then they couldn't care less to write us sellers.
I agree, Ebay needs to remember that sellers are also customers. I have come close to just leaving Ebay altogether several times.
I'm so sorry this is happening to you! They need to bring back feedback on the buyers!
sadly as long as the buyer uses a credit card YOU CAN GET SCAMMED , THERE IS NO WAY OUT OF IT , PAYPAL DOESN'T FIGHT CHARGEBACKS THEY'LL JUST SIDE WITH WHOMEVER HAS THE UPPER HAND ...JUST DON'T SELL HIGH PRICE ITEMS , USE CL INSTEAD YOU WILL BE SORRY
I hear you, eBay does need a department that can handle this issue because there are too many people out there looking for getting items for free. It's almost like a game with them, to see how many times they can steal before getting kicked off.
Absolutely. I had a buyer damage a item in a clear parymid pattern. Serious thoughts put into their work. eBay is a machine that don't side with sellers even when it's obvious.
My favorite is when an item is shipped and shows delivered, but the buyer says they didn't get it so they open a case against you. I mean why is it my responsibility once I've dropped it off at he Post Office? I didn't deliver it!
2ndhanddaisy. Ebay will close the case in your favor if the tracking shows delivered. I had one recently ask for signature confirmation. I even paid the $1.65 extra. They opened a case for item not received even though we had a signature at delivery. Ebay closed this one immediately. This one was a no brainer. It is the buyers responsibility to provide a secure place for delivery. Mike
Thanks Mike :-) I wasn't really worried about losing the case so much as I was annoyed that Ebay or Paypal would even allow a buyer to open a case like that against me because I'm not the Post Office and didn't deliver the package. Just shows they don't really have the sellers backs.
If they are going to continue to do this, nobody will sell in ebay anymore.
And with technology moving this fast there’s always going to be something bigger and better
Nothing boring about doing your own thing.....dreaming about the day I can do this full time.
So aggravating. Perfect playground for opportunists. Ebay. Ugh. Ive had a few people want to return items and they totally LIED. Not my fault if they have buyers remorse. I make it clear to ask questions prior to bidding. If Ebay did their research and saw that the buyer never even asked a question about the item, that shows even moreso that the buyer is being careless. All buyers have to do is claim they never got the item or that it was damaged and boom! Refund. You are so right about saying "be ready for it"...I am currently trying to find other places to start selling and leaving them in the dust. Thanks for addressing this issue!
Exactly! It’s so frustrating because it’s such a great platform 98% of the time. thanks for sharing, All the best going forward!
It's not your fault that they have buyers remorse, but, it is your problem! They only solution is to either deal with it and deal with the losses or find another platform to sell on.
This may help some smaller sellers starting out or long time sellers. As soon as I get a message from a buyer where they ask a question of a said item they purchased from me, "Oh, I bought the wrong item or I thought it was something else". That is when I call eBay EVERY SINGLE TIME, for a reason. I CALL EBAY BEFORE I RESPOND TO ANY BUYERS MESSAGES!!
I don't do free returns as my items are heavy & sometimes upwards of $30-$50 bucks for shipping. I do offer "Free Shipping" but I bring it to eBay's attention that the Buyer just admitted THEY made a mistake & didn't read the listing or even look at all the pictures.
The reason I do this is so eBay Customer Service makes a note in the transaction that the BUYER JUST ADMITTED THEY WERE IN THE WRONG! I am very polite & professional in every way possible to my Buyers & I pay for returns if my fault. But when the Buyer goes to check the "Appropriate" box to make a return & then they see THEY HAVE TO PAY RETURN SHIPPING, they then click "Item Not As Described or Detective" so they don't have to pay for return shipping as clearly stated in my "Terms" & in every listing. Ebay then see's that I called & they take note of a Buyer's remorse & they have ALWAYS sided with me because they see it was the BUYER & NOT ME, Before they go to return it.
I have added a camera system setup at my packing station where I TAPE EVERYTHING, from packing up everything to the label being put on to that buyer. I haven't had to use it yet, but I hear it helps some cases. I still have my 100% feedback rating without a single negative.....Knock on wood!!! Yet!! I just call eBay every single time for everything!! I hope I'm driving them crazy for what they make from me!!!
Thanks for this video! Unfortunately it's part of doing any E-Commerce business. I have been screwed over so many times & there are weeks that are horrific with buyers & returns that make you want to quit as many new sellers do. You have to let it go if you are going to sell online (or any re-selling). But dammit you can't help to take it personal at times. Like you mentioned, it gets to everybody at times when people are so dishonest & scamming is their thing!! Fraudulent returns is 5+ "Multi-Billion Dollar" yearly problem/issue in the US.
OK sorry for the rambling on!! Peace & Good-luck Everybody!!
I read it all, to bad for those who didnt. I learned something many sellers need to learn. "Call everytime" something probably I wouldnt have thought of..thank you. I'm a new seller. Posted one item. That hasnt sold..lol. Do you know how much ebay will charge if an item doesnt sell????????
Two eBay buyers tried to scam me today. Watching these clips really help me a lot.
Big opportunity for OfferUp, Mercari, etc to shine and attract sellers away from Ebay.
Oh yea!!
Offer Up is good for some things but obviously you get WAY less views from way less people....and everyone on Offer Up wants to buy your item for 20% of what you list it for so they can resell it. Everyone is a reseller these days, lol!.... and then resellers get mad when you won't give your items away to them so they can make money off of them.... it's hilarious. Gotta play the game!
DevilʻsAdvocate, Real Talk they want you 2 almost give them your stuff.know one gave it 2 me, I will negotiate but can't deal with that low, low ball.Iʻm stubborn not going 4 it.
The only thing i buy and resell is guitars and guitar accessories and not online street only and mercari.
I quit ebay after they no longer allowed sellers to dispute buyers false claims way back in 2009.
Ebay cares about us sellers when they want there money from our sales & listing fees. I would keep calling & talk to someone every day until you get credit. The package weight should mean a lot as well. I started going to different flea markets selling lots of items. That might be a better thing to start doing. You can sell the items cheaper because there are no fees or shipping costs. Then they won't have to worry about sellers or buyers because they won't have anyone. They have to realize you can sell anywhere they're not the only game in town anymore.
they're one of a handfull of organisation's that can put your items infront of many many more potential customer's than a flea market can, theres no comparison but i agree they are not taking care of the selller's like they should after all we pay the fees
I am with you on this topic 100%
I had a $400 item that the buyer admitted in the messages to taking apart, messages eBay can and does read. I called in to have the return closed out, and they were great about closing it, i did not have to refund the buyer, but eBay went ahead and gave the buyer $400 out of their own pockets and let them keep the item.
What burns me up is that this is where our fees are going. That $400 may not have directly came from me, but it did come from the fees i pay eBay, and they thew it away on a bad buyer like it was nothing. They did the same thing before on a $250 item my buyer destroyed and returned.
If they gave their sellers half the love they gave KNOWN scammers, we would be doing okay, but instead we get seller updates squeezing us for more money, higher standards and taking away perks and discounts we have EARNED by being great sellers. There is just no love for the ones who pay eBay, and after this latest summer update, i do not see that changing anytime soon.
And especially now, with ebay threatening to move you down in the search rankings for returned items, customers making fraudulent returns is a headache.
You need to copy and paste the tracking number in for both items right after you ship it. But yea, I got 10k feedback on my main account and eBay tried to give me a run around on some stuff last year. I literally never complain about buyers abusing the the returns if I can at least get the item back and can sell it. But I sold a brand new $300 retail NFL jersey last year and the buyer opened and item not as described and sent me back a fake one. Just about blew a gasket getting on the phone with eBay over it, I think I have called them one time in the past 5 years. That account I started in 2010, I was saying the same thing to them. Why after 8 years would I risk my eBay account over something like this. Surreal they even treat decent sized sellers this way.
So frustrating! We need more support, period! WE pay them so much money each month to get treated like garbage
This is what happened to me! I sold a Tiffany bracelet worth $1,900 and the buyer returned a fake copy of it asking for a refund. I sent pictures to eBay to show the differences between my bracelet and this fake copy. I even provided the receipt from Tiffany store when the bracelet was bought to prove authenticity. eBay's response was "the buyer is entitled to the full refund" and "we wish you the best on your future transactions". They full refund the buyer, did not care I lost $1,900 and my Tiffany gold bracelet. they let those scammers steal form us sellers and supported them 100%. don't sell on eBay, believe me, it's a nightmare!
Yep, been hearing a lot of similar stories. Pretty depressing that we don't get better support from them. Great video, Peace!!!
I agree with you 100% about eBay. I had 2 situations, one last year and one this year. Last year I sold a headlight for a Mercedes. European headlight. Nothing wrong with it. I had several photos of the headlight. Shipped it out to the buyer. 3 days after they had received it they claimed it was broken and wanted a refund. There was nothing wrong with the headlight. I ended up having to refund their money and pay for the return shipping. When I got the part back I looked at it. It could tell right away it was not the part that I had shipped out. I called eBay and they were no help at all. This year I was selling a lot of new Peugeot parts that I had left over from when I closed my repair shop. I had a guy from NY want to buy several things. I've bought several things off of eBay myself and they go into my "shopping cart" and I pay for everything at one time. This guy was not doing that. His purchases were coming through as individual purchases and payments at a time. Having been burned once before, this sent up warning signals. I called eBay thinking something was going on on my side wondering why all his purchases where coming through as individual purchases. They said that the buyer was not putting the items in his shopping cart. So I contacted the buyer to put everything in his shopping cart first before paying for everything. He still did not do that. And the other thing was as individual purchases it was adding shipping costs on each item where he was asking to be reimbursed for that. The whole thing just seemed shady and I canceled the sale.
Its not boring work,I find it quite admirable that your living your dream and running your own business.
Amen! This top seller is GONE, going to use another way to sell with NO EBay fees! They take usually $1,000 a month for EBay’s cut, then PayPal, then listing fees, on and on. They backed a buy/scammer and it became more than just an item, it became how much EBay cares about all of us. They seem to like the big sellers they now have on here such as overstock .com, Sears, Dooney & Bourke, AMPEX, Silvertown, on and on. They only wish we could be big enough that we could absorb losses like the big guns. I have been told on numerous occasions that they can not see the damage, or defects so they have to side with the buyer. What? They chose to give into the buyer with 0 feedback, over a seller with over 3,000 hard earned positive feedback. I hope this buyer can supply EBay with the amount of money I have brought in each and every month. Bye bye EBay.
I just started selling on eBay and they do it more to people who have just started because they know you don't have the feedback to prove you're a good seller. It's very frustrating and I want to quit already but I'm not. If it continues I'm definitely going to try and find a news outlet to put this out there and gather more sellers to make a big issue of it. When people see they can scam so easily they'll keep doing it.
Always ask to speak to a supervisor or manager not just the customer service rep. I can normally get these type of issues resolved at that level. Love your content!
Oh that’s first person I asked for!
Great video. I'm glad I'm not the only one who feels like that about eBay. I also get very frustrated and annoyed with eBay! Buyers will always try and scam us sellers because they know what ever scam they pull eBay will always have their back so they will just carry on scamming! X
So frustrating!! Something has to change.
EbayKirk it’s only today I had a complaint from a woman saying the toy I sent her is broke and not working and she want to send it back for a refund I sent it to her in perfect working condition. I contacted eBay and they said I have to send her a return shipping label so she can return the broken toy 😡
The reality is, eBay is the best place to shop (specifically if you're a chronic returner or scammer). Most retailers have cut back on generous return policies. Think Nordstroms, L.L. Bean, Costco, and even Amazon. With eBay you have a 60-day return window on everything, with no questions asked. They state the policy is 30 days, but really once a request is open it's extended to 60 days. Also, mind you the aforementioned retailers do not pay a lofty 10% commission net, do not always offer free shipping, are able to scrutinize their returns for fraud, and even able to ban shoppers by their driver's license number. The reason eBay does this is that they can, with all the liability on the seller, they can literally afford to offer whatever they'd like. This is the problem with platforms like eBay, Uber, Lyft, Turo, and many others. Their business model is to offload all responsibilities and problems and simply act as a broker and take a generous cut, without any of the nasty pitfalls of actually doing the business.
This is another reason you see far fewer small sellers on eBay than you did say in the early 2000s. Many people simply couldn't make money selling what they were selling, say items with only a 10% net margin to begin with, or items that were prone to buyer's remorse etc. With that, a lot of the selection and amount of esoteric items declined, which was part of what made the eBay marketplace so unique and vibrant. Here is an example, eBay used to be a great place to list broken items with no returns. You list it for a very reasonable price, as broken for parts, and typically everybody was happy. Now you have buyers who will purchase numerous examples of a said broken product, in an attempt to find one that isn't in fact broken, and return the rest as "item not as described" etc.
The fact of the matter is that "as-is" sellers have vanished. That was my particular sales model, I would sell closeouts at the lowest possible price on an as-is basis. Now I would routinely elect to give refunds based on a preponderance of the evidence. Now that eBay enforces that all sales are not final, and in fact are not really fully cemented for 60 days, that model is no longer viable. Another major flaw in eBays evolution is that they silently stopped enforcing the confirmed address policy. A buyer can literally type in anything, freight forwarding address, addresses that aren't theirs, a communal address for scamming, or basically anything they would like. On the transaction, everything will show up as confirmed. eBay doesn't even give their sellers free agency to decide if they feel comfortable going through with a sale or not. They also encourage drop shippers, while I do not mind drop shippers, I used to require them to sign a separate agreement with my company that provided certain protections for me, and avenues to resolve torts if they were to arise. Now nobody can do that, they are forced to take any sale that populates. You figure out these orders right away because they'll leave a note in the order stating not to include any invoices or receipts.
Furthermore, many buyers aren't scammers exactly but rather extortionists. They understand how much returns, defects, and other issues cost you as a seller so they will ask for say the shipping amount or even close to two times it (think about it, if you perform a return you'll be out 2 labels) as a goodwill credit, knowing that you'll probably go ahead and do it because if you do not you'll have lost the same amount of money but even more of your time. Another point is that eBays return system does not allow for shipping damage claims, and seriously hampers any chance of getting a claim successfully paid out. They require you to take back the item, which means sending it on another trip, creating a chain of custody problem. Your only chance in these instances is that your buyer is willing to work with you. Didn't mean to rant, but I am extremely nostalgic for the old days of eBay. If it isn't broke, don't' fix it.
I've been on eBay since 2001. They used to be seller friendly but maybe around 10 years ago, they almost became the sellers enemy. A lot of people made their living on eBay at that time. In a short period of time, eBay's changes wiped out many sellers. They went from thousands of dollars per month to just a few hundred. It was horrible and eBay haven't been as good since that time before the changes.
Great video bro! Sellers revolt! If a seasoned seller with hundreds of feedback calls ebay and says they have been scammed - EBAY HELP US. Why would we be lying? When you sell thousands of $$$ per month and you call ebay once in a blue moon and say I've been scammed in a transaction, HAVE OUR BACKS. EBay makes billions of dollars off of us, yes they made the platform but we do the work. Even if you don't want to "upset" the buyer, then REFUND US BOTH - EBAY, YOU HAVE THE MONEY.
Good vid!
Thank you so much for sharing this information! I am a brand new seller and soaking up your great videos! You can tell you are very professional and have integrity. This is awful that these scammers are getting away with these stunts. I can not afford to lose money so I am Leary going forward. Yikes.
Thanks for watching! Welcome to the e-commerce world! Offer up & FB marketplace are on the rise so be on the lookout if you’re not already!
Appreciate the kind words ❤️
It happened to me too, when ebay stop letting the sellers to be able to leave bad feedback . All hell broke loose
I’ve notice that on Poshmark and Mercari many sellers actually video tape packaging all sales going out. They also advertise that all of them will be video taped for the sellers protection in event of any description disputes. When I asked about this I was told it took all complaints down to ZERO. People lie, but the camara does not. When people see that you video tape it all, they simply skip your listing. It may be worth it. You only have to keep the video long enough for the transaction to be complete. Try it for a month and see if it helps. Would love an update!
This is what keeping me away from reselling on Ebay again.
SwagGod 22 I know, right? I have store. A few days ago, they changed the store design, including the store search bar. I did a search in my store for an item that I have 8 listings for and 13 listings came up, 5 from other sellers, looking like it was all inventory in my store! Another thing is that you're only allowed one! search in the store. If you try to do another search it just takes you to the ebay general search! Having a store just isn't worth it any more. Add to that, ebay now has taken the "seller's other items" link off the page of sellers who have stores. 😨
I just found you on RUclips and subscribed. What you are saying is the absolute truth about scams happening more and more on eBay, hence I have chosen to diversify what platforms I am selling on, and although I used to be an Amazon FBA seller, I feel that they also don't care about sellers, either. When you have a perfect track record with eBay, why wouldn't eBay take care of sellers? Why wouldn't they look at our history? I totally agree with you 100%. They need to get better or they will lose sellers. Maybe they don't care if they lose some sellers but if it ends up snowballing and a lot of excellent sellers jump ship, they may have to re-think it. As of now, I do believe that so many sellers have now decided to test the waters on other platforms that they hadn't even considered before now. Anyway, so glad to have found your channel on RUclips. :)
Record the serial number of the electronics, take a photo of the serial number with your packing slip.
Dutch auctions if you sell multiples of items, circle the quantity and initial it on the packing slip. Take a photo of it.
Once they receive the item and the feedback is left, you can delete the photos. It's more work but it some simple insurance on your part to cover yourself, because ebay honestly does not care about the seller.
Been selling on and off since 1997 on ebay.
Report these people to their local Police Department / District Attorney. They are committing fraud. It's despicable that eBay ignored these loopholes at the sellers expense, anyone with common sense knows that they are committing fraud but they won't protect their sellers because they know we don't have an alternative platform to sell. They are taking advantage just like the fraudulent buyers.
Yup. Same thing happened to me. Been buying/selling on ebay since '02. I sell mostly high priced items. And two occasions they sided with buyer when it was clear I did everything right. If a situation happens like that again I will stop selling on eBay. And that's around $300 in fees they will lose a month. Both eBay AND PayPal have to do something about protecting sellers more.
Well said Kirk I've too been frustrated with ebay...they seem to always side with the buyer's....the customer is not always right ! We help ebay make their money as sellers and recently I've had my funds on hold and its impossible to call them and get them to answer the phone...had been waiting up to 45 minutes without a rep answering. You cannot email them anymore...you were smart not to go to the open in my opinion. Are they trying to be the new amazon.
If any good lawyers are watching, what is needed is a class action suit...that's the only way eBay will take notice and change its rules.
I think we as ebay sellers need a more organized group or place to meet and support each other. Ebay doesn't do enough to help us out, so why not try to help each other out? I've been on ebay since 2003, but only recently in the last few years started selling a lot on there. The biggest problems I have encountered are with Seller Performance Ratings and Seller Defects. We are only allowed 99.7% approval rating. Meaning, if you have a defect rating of more than 0.30% you are "below standard" and basically can't sell shit. You could even be suspended or banned if for having a 99.6% excellence rating. I don't know of any COMPANY or BRAND in this world that can have a 99% approval rating. This standard is just impossible to keep up and all it takes is 1 or 2 bad apples to ruin our entire work. Ebay needs to give us more leniency and more room to operate as small time sellers. I can't "out-volume" my defects like the power sellers can. I can afford a maximum of 2 or 3 defects out of 1,000 transactions!!! That is a ridiculous standard for us to keep especially knowing that most of these "cases" are not even our fault, some are attempted scams, buyers circumventing or finding loopholes around the policies to win cases easy so we just have to refund them without even trying to put up a fight. It's so sad. I gotta make my own videos on this too.
I’m sharing this video on my Facebook. This is happening too often now and eBay is siding with the criminal who scammed you. Sad.
The scams that are being perpetrated by eBay buyers is nothing compared to what we went through when we owned a video rental store back on the 90's. Over a three year period we lost hundreds of cassette tapes costing us thousands of dollars. We lost the cassette and the late fee and then had to replace it at a cost of around $65 each. We also lost the rental income on the time sensitive movies until a replacement arrived. We also lost the "customer" because they weren't coming back to our store again. We also had to hire private investigators to go out and try to recover the stolen merchandise because the police did not take these thefts seriously. In hindsight, video rental stores were a flawed business concept. Most brick and mortar businesses have major theft problems. The occasional scammer on ebay isn't even a minor speed bump. It's the cost of doing business.
I know how you feel dude, I'm going through the process of getting scammed also. I have 100% feedback with around 120 different reviews (Not much but I'm new). An item I sold was listed Parts or Repair only and the buyer claims it doesn't turn on. We'll see what ebay says about this but I'm guessing from what I'm hearing, they'll side with this buyer that only has 2 positive feedback. Give him all his money back and probably let him keep the item.
The scammers need to be reported to the online FBI cyber crime website and then send proof of that to Ebay. Its a hit or miss sometimes with getting your money refunded from Ebay.
Good to see you guys and Ralli Roots make a stand against eBay - I'm tired of the scammers getting away with it when we sellers are the ones paying 10% in eBay fees and get no help.... Keep up the awesome work!
Iv let it go for too long! We just need more seller support, period! I’m not done with them.
I have been off ebay for a few years now as I got scammed multiple times. From what i have seen it usually happens for higher priced items. I sold a limited edition Barbie wedding set unopened and the lady who bought it waited until the last day to file a complaint and said that item sent to her was not new and had been played with. She would not offer proof and said she had a witness see the item when she opened it. she filed for a refund and ebay took my money but when the lady sent back the item it was a completely different box and was missing the stand and the earrings were broke off. After i contacted ebay they said I couldnt file a complaint until the case was closed and then when i called after case was closed they said I couldnt do anything about it because judgement was already made and case was closed.
I agree with what you are saying as this is your side of the story and you seem genuine that you got scammed..... especially with that first item that got sent back and was different. But as a buyer.... it is hard to trust sellers. Especially with expensive items. Seems there are more sellers scamming than buyers scamming. But I guess the moral of the story is.... People suck. On both sides. You seem like a good dude and I would trust buying from you.
p.s. I don't expect any progress from a company on the matter anytime soon who themselves are stealing from each and everyone of us. If you calculate the final value fees as a percentage that eBay has charged on every single transaction dating back to July of last year you will see it does not equal 10% (or less on some items that have a different rate) It does however equal 10.3% ( or 0.3% higher on the other ones) on every single last transaction. I've confirmed this to be true now with multiple other sellers and not one time has it been the correct amount leading me to believe eBay is doing this across the entire platform stealing what I can only guess is hundreds of thousands from us every month. I've phoned them about this on multiple occasions and was told on the first 5 or 6 that I'm wrong and the numbers are right , I was treated like a complete shmuck when I know with 100% certainty I'm right. I would have never called if I hadn't done my research first. On the last call I made to them I was escalated to a supervisor who finally admitted that it wasn't the correct amount and that she would handle correcting it and what money was owed back to me. She said she would call me back when it's done. Well it's many weeks later now and no call, no credits and no fix. I'm still being charged to this very day 10.3% and so are you ! This is what eBay thinks of us folks, we are eBay's huckleberry
Ppl are REDICULOUS! As an eBay buyer I would NEVER nor have I EVER scamed anyone. For God's sake! this person has my damn ADDRESS! and people are CRAZY out here. I've bought for 11 yrs. and have only had a problem with 2 sellers ( both sold me a piece of junk). Both were voice recorders and sold for $20-25. The first I returned for a prompt refund with no problem. The second, the seller returned my refund immediately. I told him I was returning the item but he INSISTED I trash it 😊. But for someone to send me exactly what I paid for, and I get my money back and send them a box of ROCKS?! Ppl sure are bold.
I don't sell much on EBAY anymore since they favor the buyer in most situations. Sellers should be able to leave feedback for the buyer. How do sellers know who is a good buyer or not if you're not allowed to leave feedback? A very stupid EBAY policy. I sell on Craigslist mostly and meet people locally in person.
Unfortunately, you have to account for a percentage in loses when selling on ebay or anywhere really. Most loses come from scammers too which sucks.
I so understand your frustration as I've been through thousands of problems with eBay customer service and I'm a New Seller !!!!!!!!
Ebay business model is "INCREASE BUYER CONFIDENCE BY ANY MEANS NECESSARY"
Crazy how paying the scammer tax is a necessary evil to increase buyer confidence.
I’ve been a Seller since 1998. By far within the last year is the worst it’s ever been! Good luck to you!
That is really strange. I used to be a Ebay seller. Never really had problems like that but it was like 6-10 years ago. I only had one problem buying and never received the item and opened a case. Never could contact the seller. I got payment back. I must have sold 1000 items on there mostly comics and sports cards and various things. I think maybe over the years criminals thought they could just use this scam and get away with it because the law does not do anything to them. You can forget Ebay siding with the sellers though from what is being said. If you have proven photos on what you are selling how can a customer state the item is damaged and get their money back with no evidence. Times have changed greatly the past 10 years. Everyday most of us get unwanted and scam calls via phone (someone saying your computer is causing a problem and needs to be fixed then they want control to fix it. They actually give it a virus and charge you to get it fixed) IRS scams and now the Ebay scams because no one is going to do anything about it. If a customer is giving out more then 10% bad feedback and scamming others then Ebay should ban them and their IPO address. Ebay just does not wish to get involved in these cases so they settle most of the time with buyers. It is like stealing from a store and getting away with it via on-line purchases. There is nothing to stop these people so they will continue stealing from others. The world is full of scam artists and it pays. I liked your video and trying to help others in these cases.
Yeah
That’s true though. Seller are most of the time lose money and gets negative feedback.
Ebay should give priority to sellers as well
Wow ! This is getting scary hearing of these scamming incidents. I know you can't leave negative feedback as a seller and haven't use the new feedback system for incidents like this. But are you still able to leave comments noting that the buyer is a scammer for others to be aware of. If you can leave the Ebay ID's of these scammers here we can all block them from our accounts at least. Thanks for posting this video.
I have reported them to Ebay but I doubt there will be consequences if they do again.. will see
We know there will be no consequences. Just take a look at some of the feedback profiles of people who have been leaving 90% negative feedback for the last 10 years claiming everything is broken, didn't get shipped, or is damaged in some way or the other.
Just yesterday I ran into a buyer with 50 pages of nothing but bad feedback left to every single seller, yet there they are still doing the same thing 10 years later. Time and time again it's the same story. If eBay actually cared, they could put an end to it.
Ebay always sides with buyer even when you have OVER whelming evidence of fraud. I had a buyer that bought an S6 cell phone from me, then filed a return. He sent back a 5 year old flip phone plus he joined that week with no transaction history. Ebay sided with the scammer.
Wow you are absolutely right, this has happen to me and my bus. With ebay so many times, they go with the buyer regardless no matter what you say.
I'm not a reseller - but the last few times I sold things on EBAY I had to sell them all like 5 times to find a real buyer. Even though you can get most things on EBAY for a few bucks cheaper than Amazon, I use Amazon for everything these days, it's faster, safer, and drama free no matter what. EBAY has peaked and is on the downside.
I'm a ebay power seller since 2013. I learned many ingenius tricks to catch these scammers. Been hit with every trick in the book. I averaged about 5 actual "returns" a year. Last month alone I got 3. So let that sink in. Also, all 3 were brand new items "not as described" & "not received' bs claims. They approved one guy 38 (8 days past) days past THEIR POLICY. I'm gonna post that too cause that was the one that made me quit. See ya.
Just found your channel and subscribed. I've been selling on eBay casually since 2005 but am trying to step up my game since I was recently laid off from my full time job. Was scammed twice during the holidays and was lucky that eBay Apple sided with me on one and gave both the borrower and me back the money on the other...just like your situation. Apple watch was sent return receipt to the buyer's Paypal address and he disputed saying the purchase was unauthorized. He got it....but says it was unauthorized...but he didn't send it back. Ummm...Ok! I just left it at that because I did get my money back. Of course the buyer closed his account after he got my free Apple watch. So I'm wary of selling higher end items. Next time I'm sure eBay won't have my back. I'm sticking to clothing and lower priced hardlines items. Have been having a lot of success on Poshmark and will be getting in on the Amazon game shortly. Will continue to follow your journey.
Hey thanks and sorry to hear that. It’s sad but it just apart of the business. All the best to you!
The answer is no, ebay could care less about sellers. It's disgusting.
Only way to stop them is send them individually so there is multiple tracking codes, costs more buts stops them doing this, ebay only go on tracking if its not there they will side with the buyer every time.
I used to send items without tracking and was getting approx 20% of item's shipped that somehow "vanished" and non delivery cases were opened, I switched to tracked on all my items and added the extra costs to the purchase price suddenly 100% are now delivered, lots of scammers out there, just have to do everything you can to stop them targeting you.
Ive seen a guy out here who works from home. The way he covers his a$$ is he has a laptop and a camera that films every package . When he opens the auction on his laptop and it’s always recording from label to send out and item into box or envelope and closed up. Great backup and date time verify also item condition. Just a stage setup might not be a bad idea if you have a space with security camera or something along those lines. Good luck
It's just a shame that eBay does not accept any video evidence. It literately does not matter if you have it all on video, they will not even consider it as evidence.
Yup. It is literally your word vs theirs....and ebay wants to protect the buyer because it means more money in their pocket. Full stop. It's all about that cash dollar and you as a seller, are expendable. The buyer is NOT!
That wont work because how does ebay know you didnt switch packages?
Scammers knows ebay will take their side - they just expect you to suck it up as a cost of doing business.
You can be top rated and have a ton of positive feedback, you will still lose, 99% of the time, even when fraud is
obvious. I just hate to see the thieves win.
I agree with you. They are forgetting the seller is feeding them.
Ebay is lacking immensely in common sense. FYI= copy and paste the tracking number when you ship multiple items together. Not that it will satisfy Ebay, but may deter somebody from scamming. Just joined your channel. Great vids. Hang in there.
Exactly!! Thanks for watching!
After 8 years on ebay i understand i sold an item. 2 weeks later they said it "did not work". knew it did because i clean repair and test all items as everyone does. They opened a return thru ebay took the payment back (per rules) and put on hold, he wanted full refund here's where it gets fun. the posting stated No Returns, the buyer 2 days later emailed "he did not need it anymore". So i responded with this On my conditions the buyer because of his inconsistency i told them to not return item to me. but if they want anything refund they were to melt the remote (picture it) , melt the dvd/vcr combo face and picture it, why would i want it back and the tears starting flowing. to cut this short no pictures it was a scam. but i took the total, less shipping and half was returned to keep the 100 percent rating. case closed.
eBay told me that the only way I could win was if I got the buyer to admit they broke the item themselves... How dumb would you have to be to do that if you're trying to scam me by breaking my item and returning it?...
I lost an iPhone 8 Plus a few months ago. Ebay didn't care. The buyer returned a totally different phone.
I’ve had very similar situations happen recently. At first I had the same reaction as you, that eBay needed to do something better. But after listening to it from the outsiders perspective I can see where they’re coming from. At the end of the day it’s the sellers word against the buyers word no matter the track record of the seller. Sellers do make mistakes and some buyers are scammers, but all eBay can really do is make sure that if buyers develop a pattern of doing this they ban them.
don't sell to those buyers.....if they order, simply tell them the product is damaged and "so sorry ! "
The online scamming is way out of hand. These sites need to require credit cards or bank accounts to buy. Not, these checks or loadable cards
It sucks, but the only thing that you can do is move on. This happens at department stores all of the time. People will buy something, use it, and then return it. Sometimes, people will even return a different item. As hard as it is, you just have to try to not take it personally and realize that some people are pieces of shit. All you can really do is keep on trucking and continue to offer good service.
The bad buyer scams are a sad commentary on todays society.I have sold on Ebay a long time as well.Early on,years ago I limited my sales to the lower 48 only.That helped.Even now,as a buyer I will not purchase outside of the U.S and only from sellers I know.If some people put as much energy into doing the right thing instead of ripping you off the world would be so much better.Even going through a drive thru at a fast food place I now have to check the order before leaving the window because its almost a given that the order will be wrong.
You should go to the EBAY open. This has to be addressed by EBAY. It is getting so critical now that buyers know how they can scam and get away with it. RalliRoots got his scam handled but i have had buyers scam me because the PO didn't scan the item as delivered and the buyer knew there was nothing I could do about it except refund his money. This has to be addressed by Ebay.
Hello Kirk! I just found your channel and I agree with you about ebay! I saw the one video of Ralli Roots and what happen to them! Ebay needs to start supporting the sellers!!! Like your warehouse. Nice setup!
100% ! Thank you !
You mention that you had "No returned accepted" on the gauge ad. In reality that doesn't even matter the buyer can open a case and still be able to return the item regardless.
Of course.
Thank you for sharing this!!! I'm a fairly new seller, and you've really brought some serious issues to light. If every GOOD seller calls Ebay out on their bullish*, they'll have to make changes. Good job my dude
No. Ebay has never cared about sellers. I quit eBay in 2014 and have never went back after the crap they pulled. I hate to see other good seller's going through the same thing.
Its only wise to use ebay as a last resort. They like to pretend their stock is worth more than 30$ but its not and it never will be until they treat all users equally with justice involved.
I'm frustrated with them too Kirk. You absolutely nailed it , a trusted seller of many years gets no credit what so ever . It's flat out insulting the way eBay treats us !!!!
I've had similar situations. It's been my experience that when something like this happens, you just gotta move on. I know it's not fair, but what can you really do? Just focus on quick recovery and get back to the grind.
File a complaint with the FBI cyber crimes they will get your money back from eBay these scammers need to be caught and arrested.
cost of doing business for seller. I think scamming for large items is just wrong. But for small items is more convenient and cheaper to just file a claim because the cost of return shipping is often as much or more than the cost of item. So if you follow the legit process the seller wins.
Ebay 'support' is definitely Orwellian. However, my plan is to write it off in taxes on form 4684 Section B "Business and Income Producing Property, Casualty or Theft Gain or Loss.' Ebay has said before that mail fraud is the cost of business....so write it off.
Sharp guy with a great plan ......and I totally agree with you....got on ebay back in 1999...it has turned into one huge scammorama !!! Best of luck to you....I got off ebay years ago ...
I took down a posting to sell and item and Ebay tried to charge me the fee for selling the item. Since then, I have not put anything up for sale on Ebay.
I was thinkig about selling a $5K new purse because it is too small for me, but adter being scammed and watching all those horror stories, No way I am going to risk and sell anything above $100. But even $8 items are very popular among scammers- only within 2 months period had three scammers on such ( different) items Also, From my experience, the worst dishonest buyers live in New York and Colorado. Other states have occasional fraud, but those two I wish I could block.
lost one recently where the buyer falsely won a case and sent back a used t shirt instead of the shoes.
Your warehouse is building up, you ever think about using your warehouse of the selling spot - like a store... your customers come to u like having a garage sale on the weekends at your warehouse. ..,,good luck with that !!
EbayKirk, enjoying your vids! Just saw this. This may only help a little, but for your first issue, I always ask the buyer send me pics of exactly what's wrong if they say it arrived broken or whatever. A couple of times, I've had buyers say never mind and never heard from them again. Also, if you ship Priority Mail, and it's insured, you can just refund and then get your money back from the USPS. At least you wouldn't be taking a complete loss. The second issue is an easy fix, just take a second and add the tracking number to the other items in the combined shipment. Always slap that tracking info on every item regardless of how many are in the box. I hope this helps, it's all CYA! Happy hunting! - Brad
Hey Kirk, I’m not sure if its just me but sometimes when I call ebay(customer service) for whatever the reason, it’s like a hit or miss depending on who I talk to. Sometimes I would talk to some one who could help me and sometimes for the same reason I’m calling for, someone else on the phone say they can’t help me. It’s the same with paypal for me too.
I think Ebay needs to invest a portion of their profit back into a losses division. If, for example, a seller has shown all valid evidence of the transaction, then THEY, Ebay, Should refund Both. Afterwards each account gets a flag. If you have more than a certain amount flags say in a years Span..then the account gets forwarded for review in a Legal dept. If I was an Ebay employee I wouldn't want to lose either side of the business, buyers nor investors, (sellers). Rules & regulations should be reviewed & revised if needed every year. Maybe even a buyer beware clause. Only so many refunds per year before a legal investigation gets involved.
I don't know, but love you guys.😎
Now that would be a step in the right direction! Thank you for sharing!
Or they could just monitor the negative feedback being left and if someone is leaving an excessive amount, flag the account. Nobody has luck THAT bad.
There is a million easy things they could do, but they don't because it does not matter to them.
I feel eBay is dying..that is why they are advertising so much. I use yo have 100 posting at a time and just recently pulled all my items off. I don't think they understand how us sellers are what drives the business. They treat us sellers like children. I would pay them over $160 a month in fees and no respect. I have been a seller for over 10 years with over 1k positive feedbacks
I sell part time on eBay. It's just another income stream, maybe $500 to $700 a month. Now eBay is hitting the little guy. I have a 30 day return policy and a disclaimer on my listings saying that the buyer has a 7 day payment cut off after that I will just conceal the order. I send the buyers a invoice stating that please pay with in 7 days of purchase after that time I'll conceal the service. Well now eBay says I have to many cancellations on my account
I'm Below Standard NOW
1- Buyers do not pay ontime or never anymore
2- Buyers do not leave anymore feedback?
3 Buyers do not answer anymore emails?
What is wrong with these people on eBay today? You tell me? Or does everyone want free stuff on eBay?
You totally hit the spot bro. eBay is bias. Appreciate you uploading video with the concerns we all have. We sellers always strive for the best. eBay needs to take notice the importance of the sellers as well. I usually just eat it when shit happens with the buyer, don’t even bother to fight with them.