Dealerships are under Attack
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- Опубликовано: 6 окт 2024
- Dealerships are under Attack
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Error 404 no sympathy found.
Lol
Can to borrow that?
Wouldn't that be "Error 304"? :D
@@twystedhumour only if it involves women 👍
HA, HA, Perfect. Good thing everything is "safely" on the internet. It almost seems like everyone is making themselves vulnerable on purpose.
I run a small IT department and one of my hats is being the defacto cyber security person among other roles.. Would be willing to bet money there is someone or several IT people at CDK who have been pushing for security additions over the years and have been blocked because it's "too expensive." Now before them exists the reality of being reactive instead of proactive.
Well said
isn't that just the entire story of the IT world? I literally see it everywhere. The administration has no idea about IT costs and don't think they need to pay the gouged prices vendors and manufacturers charge.
Isn't that the way it goes? Look at Boeing. They cut corners. The CEO retires and a new one is hired for lots more money.
@@oleradiodudea.m.4735the whole country is run like that. Greed has ruined alot.
This is exactly it. I work for a small MSP that has 7 auto dealerships under our wing. As such, we often have to deal with CDK. I've spoke with many CDK employees that have been doing exactly as you said. Upper management simply views information security as a financial black hole. It's mind blowing that a hack of this scale hasn't hit CDK sooner.
I worked for CDK for 10 years. I can honestly say that this couldn't have happened to a more deserving group of ass hats! I just feel sorry for the dealers and their customers.
Nice video. I'm favoured, $27K every week! I can now give back to the locals in my community and also support God's work and the church. God bless America.
As a beginner what do I need to do? How can I invest, on which platform? If you know any please share.
To find a legit trader is very difficult
It's Mrs Sonia Duke of course
She's the best you can ever come across
she's active on What's
app
Don’t pay techs and see what happens.
When the city of Baltimore was hacked a couple of years back, it spent 20 million dollars to recover because it refused to pay the 2 million dollar ransom the hackers demanded. On the one hand, you do not want to reward criminals, but from a cost/benefit view, it's usually a lot cheaper to just pay, take the lesson, and be more vigilant to avoid a repeat.
My Subaru dealership was affected, but they did the work and just handwrote the receipt. The credit card machine was on a different system, so it was fine from my end. I realize it may be more work for them, and it sucks, but they managed very well. I'm in IT and the good news that they should be hiring and buying a lot of stuff to prevent this from happening again. :)
Old school receipt
Always have a back up plan folks, I run a business and I have separate archives that I could access and switch to paper on a dime. Manual contracts , phone calls, pens/paper, then when it’s over scan the paper and move on.
Facts!!!
3 backups, daily. Lose 1 day paperwork.
It's the same that someone like you can figure this out.But someone that has a college education can't do this.
@@manatee419 reason digital is the control mechanism, these are planned attacks by the government and other big wigs.
I just got an oil change at my local Toyota dealership (Houston area) where they use this software, and they couldn't sell me any "recommended" service that I didn't need. They just did what I asked for and they had no clue what service they have done before (no history). They couldn't even give me a receipt. The sales people were just sitting around doing nothing, but there was only one couple shopping for a new vehicle. If I was a salesperson at a dealership, I would start the day by showing a sample of my inventory every day on social media, with my personal contact info (cell number).
Nah it’s CDKs fault for getting hacked. Companies need to realize that your IT department is an essential vertebrae in your companies spine.
Single point of failure. Worse, single point of failure run by a bunch of idiots
Dealerships have been screwing people for years. It’s nice to see karma or the universe returning it back to them.
Couldn’t happen to a better group of people! 👏😂
$$$$$
For you to cheer someone else's problems that hurt a lot of small people makes me not like you. Working people need theor pay checks.
@@OneOut1 you sound like a man who sits when you pee 😂
@@OneOut1idk they should be cheering, imagine all these people making money by gouging you, then something negative happens to them now all of the sudden "all them good people" nobody cares truth be told. We all need pain to get better. Otherwise it's just status quo.
Till you get into a wreck and need parts to get it back on the road
In my restaurants we have a crash cart. It has everything we need to run the restaurant without technology. Even down to pens, paper, and mini calculators. Every year the pens are even changed out. Complete lack of planning on their part. Too busy functioning as a Stealership!
they are not the only business like this. Many large businesses refuse to let anyone do anything if the computers go down.
And people argue with me when I refuse to use cloud based software to run our business.
My truck is in the body shop on hold. They are unable to get the running board from the dealership because of this cyber attack. Luckily I don't need my truck back right away, but I feel bad for others who need their vehicles for work.
Speaking as an attorney, suing a software company is not going to go anywhere. They are specifically protected from product liability lawsuits. And even if they weren't, the service agreement that the dealerships signed as customers says so. So good luck. But it is funny to hear dealerships wine and complain like some of their customers
My mom had an oil change and tire rotated and the guy told us this story today. She was at a Toyota dealership. 😢
It sucks
My alternator died last weekend. I'm stuck in this mess and I need my car for work. The dealership is doing everything on paper. Ordering parts is a nightmare.
I'm sorry for your difficulties. It's been reputably reported the Russian Mafia hacked CDK. Don't vote for a proKremlin candidate. You'll regret it.
I would love to find how much CDK has spent for Cybersecurity over the last 10yrs. My guess would be not nearly enough. Corporations don't understand how painful a cyber attack can be and usually skimp on paying for it instead sometimes even buying back their stock with the funds they should be spending for Security. What they have done for cybersecurity will probably come out in Court in all the lawsuits they will be defending. If Customers'and Employees credit card data, Social Security numbers and passwords are compromised they are in for a world of hurt.
I worked for stealerships for 15 years. I had to get out months ago after the greed levels got insanely out of control. Morally bankrupt people who would screw over there on family for a buck. All dealerships need to go out of business. The last few years showed how awful they really are. The last place I worked at still has markup on all there cars by up to 7 grand. Even the cheap cars. And they still sell 300 cars a month. The public allows these dealerships to get away with this stuff. I have lost all hope in humanity. And to top it off that particular dealership has been bragging about how they have been making even more money per car since CDK went down. They have stayed open the whole time!
You don’t have all the context. CDK forced this cloud-based nonsense on dealers with a take it or leave it approach. They weren’t even done transitioning all dealers to it, as other dealers that had the older local-based server version of CDK going weren’t affected. CDK is going to get thoroughly destroyed in court when during discovery its found out via documented communications how much their customers protested the change to a cloud-based server setup for THIS EXACT REASON.
I remember my Ford dealer trying to learn the new system about a year ago. New doesn’t mean good. 😡
I do printing for a dealership here in Las Vegas and we've had to wait because they can't make payments for anything.
The trouble is... sometimes you pay and you get nothing back.
I'm in the trucking industry stopped in a Volvo dealer today for parts and they had the same issue. The parts manager had to do the sale all by pen and paper and they have no idea when their systems will be back online. Crazy!!
Interesting. I dont pay attention to "news" anymore. But I stopped by the dealership today to pick up some parts I ordered weeks ago and it was DEAD there. This is a high volume store, and I parked in the rock star spot out front. That NEVER happens. Service was quiet, the few salesmen were just hanging out BSing. This explains that!
Tell them market adjustment on the ransom 10% more needed due to chip shortage
I would possibly disagree that it's not their fault. Internet security is a profession. I'm sure several of their IT guys will be showing up looking for a used car sales job at Luckys soon.
Definitely. Many companies will hire hackers to try to break in, then seal the holes. You also need good IT staff who stay up to date with vulnerabilitys and patches.
$$$$
I did IT etc for 17 yrs. It's a rough gig but I suppose all are.
A friend I've known since High School works at a local Hertz Car Sales and he was affected once he reported. He was learning the old fashioned way of paper documents at this time.
I work for a huge automotive group for Toyota in parts. We're running semi normal, just with everything paper. Just taking in less cars. We're getting a lot of other people's business because other dealers say they can't do anything when they could. They probably just don't want to deal with the mess when it comes back up when you have 1000s of repair orders and tickets to rebill out. However, I have no idea how I'm getting my commission check lol.
Give me back cars from the 60's
Some of the 70's car are really nice
With no ac, power steering, or power/disk brakes? No thanks.
Facts
@@stepheno.2730 I could fix the whole thing myself and make it run forever!
@@stepheno.2730 So you are happy with these throw away new junk heaps? Do you realize they don’t fix parts anymore, the new thing is order a new part, and if the parts are to expensive the insurance totals them. Car insurance is untouchable because many are driving without insurance because they cannot afford it. So the people who still have insurance have sky rocketing rates.
Dealerships kicked butt’s for a couple of years.
Toyota wanted $10 thousand over list price on a van.
I said NO. Never went back.
That’s not how hacks work….. this system was most likely hacked a year ago and then subsequent copies of back ups additional doorways a.k.a. gateways….. when they finally shut down the system…. if the company reverts to a back up the back up, also contains gateways…. chances are the system was hacked two years maybe even longer
happened to me today. my BMW dealership couldn't do anything
the average person is probably just laughing at dealers
I'm waiting for the sales when they close their doors and have to give their crappy cars away.
No, I feel quite sorry for them. These are just companies trying to go about their day conducting their business. Companies and customers are being robbed and it's wrong.
@@bsgvlog5640exactly!
I work for Pacifico Mazda in Philadelphia cleaning it. I usually get there around 6 and get done around 9 since this attack we've been getting done and walking out at 8 with the dealers 😂😂😂
At my dealer the managers were walking around asking if we have laptops with CDK installed or if we have any computer at work. Today they had some guys I never seen before walking around talking to the guys with the computers asking them questions. Our dealer adapts we are just inconvenienced we are still working and figuring things out no problems. Lot of the places around us just rolled over and gave up
Good overview and points to exact reasons of why Auto Dealers need to have a cyber security risk assessment as well as be able to verify they have cyber insurance and cybersecurity items they check off in place, like an Incident Response Plan for cyber attacks. This way if their dealership has a cyber attack like CDK they can have a plan in place for recovery and have a high likelihood cyber insurance pays. We're seeing $800,000 to millions in ransom asked by cyber criminal groups.
Anything we can do to help dealers let us know.
Well this is unfortunate , I’m currently in the process of shopping for a new car. Well I guess I’ll have to be patient
My company decided to pay everyone the average for last 3 months and if they earned extra they will pay it as soon as CDK comes back up, if they get extra money they can keep it.
It’s not a dealership issue these hackers do it everywhere. I know they hacked a major restaurant point of sale and they rebuild the software instead of pay the ransom. I wouldn’t call it crazy but it will force everyone to reevaluate their back up system and for the software companies to have some sort of contingency plan
$$$
Incorrect we are still selling cars. type and hand write like the old days
I'm sure they have cyber insurance, so they should just pay it and move on.
They are saying they don’t have insurance for it
Cyber insurance is quite rare in my experience. I work for an MSP that offer compliance for cyber insurance. Companies rarely want to spend the money beefing up security to qualify.
Cyber insurance have caps on what they pay out. They don’t just reimburse whatever the ransom demand is.
@@jeremiahcomer if a company that large doesn't have coverage for an $8M demand, someone failed in their responsibilities
@@tenhundredkills then they need to dip into their savings or risk far more than $8m in losses
This isn't the first time CDK has been attacked. They obviously haven't learned their lessons.
$$$$
Lucky, it is their fault. They should be sued. This is gross incompetence.
This is why putting all your eggs in one basket is bad. We have seen this time and time again. Allowing corps like google, tesla or nvidia to gain as much money, influence and power as they have is a perfect example. Having all dealerships on one software, another great example.
I hope people are suing the dealerships or the software company, let no corp off the hook, ever. They are not people and they do not have feelings.
Paying employess would be easy. Open an account with a local bank and have them cut checks for employees. And worked out exact figures when everything comes back on line.
😂They barely pulled off an oil change at the Ford dealer for me yesterday 😂
I wouldn’t get into car payments now service technicians are retiring and nobody else is going into it.
Smart money won’t go into it as electric car services are a different animal. We’re all going electric, just a matter of time. Also, being an electrician is usually more lucrative.
Lucky you get a team together and build a good software because you know a lot about the industry 🤔 think about it 🙂
Couldn't have happened to a finer group of businesses. Truly my heart goes out to them...
It’s going to happen more often now
@@LuckyLopez777 After the last five years of unprecedented price hikes, rip-offs, lies, and scams, my empathy well for car dealers and manufactures has run dry.
I know I should feel something for the non-sales related staff, but at some point, you know who you were working for and how they do business. Ultimately, all of those people choose to be a cog that helped spin those wheels. So I just can't feel anything for them.
We are working on estimating payroll based on historical averages and then true them up in future payrolls once the numbers are finalized. Since CDK is coming up after month end, it’s likely the manual transactions will just be recorded in July. Which is improper accounting but we can’t backdate certain transactions in CDK so it makes it not worth the headache trying to find workarounds so we can just move on.
I called the Ford dealer a week ago for service. They took my phone number and said they would call me back. A week later…nothing. I had to take my car to another shop to get my state inspection.
If I had a dealership I would just use pen and paper for everyhing. Deal with local banks and any extended.warranty, you just sign them up a later date. I remember when we used Telex Machines in the 1970s and everything was pen and paper.
That’s what they are doing
Did a car dealer pissed off some one with special set of skills?
Probably. They where mad they paid over MSRP
@@LuckyLopez777Facts😂😂😂
In Dallas, can’t get any parts from Lexus, only few Toyota dealers 😅
I own a collision shop and this is ridiculous in Houston because the insurance companies are not helping keep customers in rentals longer than 30 days and customers are getting heated because we can’t order parts to fix cars
Thanks for sharing
I work at a dealership lots of techs are furious and mad iam a porter to iam kinda mad to due to not clocking in
I tried leasing a Hummer from a GMC dealer four days ago, and we agreed upon a price, but they haven’t called me back since. I don’t even think they pulled my credit yet
I hope the hackers added a large market adjustment on that ransom. Plus, a delivery addon: 3 million for encryption key via email or 1 million for key via snail mail.
If you've bought a car in recent years sign up for credit monitoring and then hope the credit bureau's don't get hacked again. CDK should have to pay for this for the dealer's customers. They haven't said what / if any data was taken.
The Auto Industry is in a multi front shitstorm-I believe in Karma!
Was at Chevy dealer for service on 6/22, not a problem and didn’t even know about this.
Now because of this… can we REWORK some deals😏… I reserved a vehicle but this has been a huge inconvenience for me that I can’t get my car… is this an opportunity for the buyer?
CDK should be held responsible. The obviously were not serious enough about their data security. I’m sure data security was one of their selling features
Car dealers should have several layers of redundancy considering how much money they have made since covid
Facts
3 backups, done daily, 1 day out.
@@MrGamman3yt Backups aren’t the problem. CDK uses a VPN for each dealership to login. No login = program not running
Its only small dealerships that cant bigger dealership franchises can operate as theres the defacto of doing things by hand my dealer still selling cars (smaller amounts due to paperwork being longer more drawn out) service is still being completed (hand written ros) and parts still sell parts just handwritten part sales i do work for nissan and it appears nissan themselves are operating around cdk and we are doing the same thing.
CDK is also in the trucking, Contruction and Farm equipment dealerships across North America. Were they all affected by this?
Great point will have to check it out
My dealership works, we don't use any centralized software here in the US south.
I heard they got all the dealers customers information
I hauled a load for a dealership was supposed to be COD that’s been 30 days ago still haven’t received payment I thought dealership was stalling
This is hilarious! So many dealerships are so disorganized that they have to shut down because they don’t have any redundancies like you do? Doesn’t give me much confidence in the car industry.
What goes up must come down🤷🏾♂️ if you throw 💩 in the air, some is bound to get on you💯
Question, is it just US dealerships that are down throughout this period?
If so, very convenient if you ask me considering how little sales/transaction the dealerships are processing right now!
What about all the customers information!!!! No one talks about that
We all live in mess up world
What it will be next.
lol I ask last dealership why they have old printer still and now I know why
Not sure if CDK is big enough to take the upcoming lawsuits without some kind of bankruptcy filing.
This only affects about half the dealers...Reynolds stores are cleaning up.
Not or dealership were buzy selling vehicles and fixing vehicles we run a different system
Good explanation !
Worldpac doesn't have all our parts needed it's been a shit week
They will use this hack as an excuse by dealerships for losing your maintenance records come warranty claim time. So you have no proof of oil changes unless you saved every receipt.
May God bless you man. Cdk should go to east Europe get some advice.
OPINION: 1. Perhaps this finally starts the bloodbath needed in order to send the prices tumbling. Dealers go out of business in mass, unsold cars flood the market and prices all around drip back to reality.
2. Also, i can personally attest that EVERY SINGLE STATE title office for real estate has been hacked over the last couple years. Its been mostly kept out of the media.
This why you have backups so as to avoid this. You restore to a good backup before the hack and secure it.
They have backups. Tell them when the hack occurred. 10 days? 10 weeks? A year?
This is the perfect excuse for manufacturers to ask state regulators to let them do direct-to-consumer sales because of the "emergency."
Thought they wanted 66 million and you can still reach dealerships by phone and in person, here in my state.
It could be a way for them (dealerships) to Not fix trucks and cars that have problems and recalls .....;)
I still think a stealership pissed off a buyer/consumer with a lot of IT knowledge. My hero(s).
Same thing I tell my employees, pull out your Big Chief tablet and crayon. Take the order and move on.....
@FixtIt
0 seconds ago
No offense to you but my experience with car dealers has been that they have to no plan b. They do absolutely no assessment of risk in anything they do, they just care about that dollar right now. They're kind of like single-celled organisms.
Sup with the sound and static in the background??? U got hacked too or what?😂
Building new studio
Whoever has the contract for the security of these dealerships’ software should be answering. What was the purpose of these security companies anyhow ?
I work at dodge and their CDK is down they are having to write hand written RO papers 😮
He took my advice, about windows behind the camera.... i know you read it Lucky,, i know it
We use CDK for leads, but don't use CDK for the finance department. I'm in Sales Internet Department and have to try and find leads going into every lead source possible while dealing with the GM calling and yelling "did you get this lead, how about this lead, this lead isn't showing assigned to you". There is no way we in the Internet Department can tell whos lead is whos or if the car was sold, and thats how we get paid..... wondering if this can be a class action lawsuit
No liability on CDK, though this may drive them out of business like Arthur Andersen.
Just few days back on june19th I went to the dealership with the intention of buying a used minivan. The sales people took my RealId compliant license and speculated it's validity more than a DHS/ICE/ TSA officers. It was insulting and when I objected and confronted their scrutiny asked if they are law enforcement to doubt it so much, I got yelled at by their sales guy to " Get Out" or spend "Jail Time" . This was just to show a car , buying was too far....I have 0- zero sympathy for the dealerships, I don't even care if they are dying rotting. Car salesmen are the worst kind of vile creatures. They are not truthful to anyone.
I know of one dealership that installed a machine that scans the ID for validity. If a dealer doesn’t want to put such a machine in, that’s on the them. But you’d be surprised by the frequency of fake ID’s being used to steal cars taken on test drives or are service loaned out and disappear.
@@EMichaelBall They did not scan. They did not even take me on a test drive on which they would have accompanied me anyway. If they are so afraid that some one will steal the car then they have to educate themselves very well on quickly spotting a genuine license. They were speculating the expiration date on the license not the license itself.
These systems should be local and there won't be a risk of getting hacked. But they want everything/one "connected" soo this is what you get.
Could be We won't need cars and magic carpets are coming out soon !
never heard of CDK....ever place in my province i know of uses PBS