Ok let's get some things straight. All big companies sub contract tasks better suited to specialized companies. For example, when you call Apple on the hotline, do you really believe you are calling Apple directly? No... The same goes for Microsoft, banks etc. There are companies that are highly specialised at different areas and simply do these things more efficiently and better. How that sub contractor treats and pays it's employees is none of Apple's business as long as that company is legal in all aspects of course. Of course Apple monitors the quality of work being done by these companies on a very regular basis. Let's face it. Who bothers to repair a motherboard or a graphics card these days. You simply replace it, they are cheap as chips. It would probably cost way more to repair it in labor alone in respect to the production cost, which is practically nothing.
@@rossmanngroup I'm not discounting that at all. Don't expect Apple or anyone else to repair a motherboard for example when it costs them nothing for a new one. The labor cost would be more than the replacement. An iPhone costs a maximum of $40 to produce. Knowing this, there is no way Apple is going to train anyone in detailed repair beyond replacement. For detailed repair, that is where people like you come in and your business is made possible by the very high prices Apple asks for in repair costs, or simply the refusal to repair. Especially on older models considered vintage to them.
@@Carterthielftw_ $300? No chance. A big slice of Apple's high prices go back to the customer in many ways. You can call Apple and have a 1 hour chat with a sales rep for example, try doing that with Samsung. You can call tech support 5-6 years after your purchase and they will still try to help you. It's a totally different business model, for many it's hard to understand. Yes, I do get it when you need a repair you have a heart attack when quoted but it is how it is. I'm not an Apple fanboy in any way. I don't own anything Apple.
@@cisjga im with you my family has not owned an apple product in about 15-17 years. butI am almost certain I remember hearing about the leaked BOM cost for either the Iphone 11 or Xs being around $300. it was a huge thing for a week or two. Iwould have to do some researching to confirm this though
500 people, one set of bathrooms. Meanwhile, when i was in the Navy, our crew of ~360 had access to more bathrooms than that.....floating in the middle of the atlantic....in a ship designed for war. Thats amazing.
@@TheGuruStud problem with that is that by the time the lawsuit resolves, half of the employee are deported and a quarter are homeless. That's the problem with these types of companies. They are able to effectively make their employee their hostages. And when you rescue hostages, they might end up free or dead.
At NASA during the shuttle missions the toilet was considered to be "Mission Critical" hardware, which means if the toilet stopped working while they were in space they would comeback to earth ASAP
Well not technically "slavery" just under paid and overworked. So underpaid that most likely they are also on the border line of being able to government assistance though H1B immigrants can't due to not being a USA citizen
@@Tom_Neverwinter Yeah, I know. I was angry at something and projected my anger onto the comment section like an idiot. After cooling down, I realized my mistake and I removed my comment.
if all your employee's can afford is enough to keep them alive and keep working, that's the same as providing them enough to keep them alive so they can work for free. paying them a tiny amount is just outsourcing the "keeping them alive" part to the slave themselves. I don't think even "technically" you can argue anybody who gets paid isn't a slave...
I would bet that person isn't even a bad parent, it's just that soul crushing job that distracted/stressed him so badly that he forgot about his own kid, he was probably just thinking about having to fill the quota. Sad shit.
This is a HUGE assumption. I could never imagine for a second forgetting my own child in my car for 10 HOURS. There must be more to the story I'm certain. But it would be shotty police work to not investigate this man for child neglect, endangerment, and man slaughter.
@Hugh Janus Under every every economic system you mean. If you want socialized health care you have to do what they do in Europe and either spend two years in military service or in the public sector cleaning bed pans.
@@Foche_T._Schitt Canada has socialized health care and no mandatory military service. The U.S. has the Selective Service System which is compulsory and has long toyed with mandatory public service. Mexico has socialized medicine and their mandatory military service is minimal. Many nations have national healthcare without compulsory military service. Not sure how many have mandatory public sector service but it is certainly possible to have healthcare without it if we wanted to.
"you're getting a white glove treatment" it's really funny you say that, I work at Best buy and I sell computers, we have an apple representative that works directly for apple, so when I was first getting trained on how to sell apple products he said that we need to show apple care to customers and talk about it like "it's a white glove concierge service" for your Mac, and he says that every time he trains someone
I work at Best Buy too. Our Apple rep NEVER tells anyone to send to authorized repair centers. He always says either go through AppleCare or an Apple Store. Even though we have a repair center less than a block away
@@the0ne786 see my store isnt an apple authorized repair center yet, but right up the road theres a place called experimac that we send people too cause theyre basically the local version of louis, but my rep does the same thing, my coworkers warned me that the rep was 'brain washed' by apple xD, now i get what he means
Close KoR I just see it as my Apple rep not trusting our local Simply Mac as much as Apple themselves. From my personal experience they try to sell you stupid remedies to damaged devices. Actual quote from my Simply Mac guy. He tried to sell me liquid screen protector to “fill in the scratches on my watch.” Garbage people
I can fix boards. I fixed a dead 820-4924 in about 15 minutes the other day. I also fixed a dead Dell board in about 20 minutes without even using a schematic. I'm getting better! Don't get it twisted, I still have a ton to learn. Also, those two boards were both very easy to fix. But this is shit that everyone else would have thrown away. I'm glad to be able to revive things like that. Thanks as always for your awesome videos!
Love my former employer. Even we were apple partners, boss knew: happy people work better. And he knew every tech knows more than him. Apple removed SMB support.. techies, can you do something? Sure. Let’s run a linux VM on a mac mini server. Customers loved me, boss was also happy. Customers come to us again when they need something. Great working atmosphere. Lots of freedom, paid vacation, nice salary. Boss even listed to the cleaning lady when she asked if she can bring her coffee machine. He said no! I’ll buy one. The place was so clean every day. Don’t think this is normal. Especially not in the US
I started working at a very specialized array processor company when it was very small. The software to run the machines was very custom. One of the software developers had a story about seeing a man come into his office late each evening to empty the trash. After about a month, a company meeting was held. The software engineer was surprised to recognize the president of the company as the man who emptied his trash each night. That man was C. Norman Winningstad, founder of Floating Point Systems (eventually purchased by Cray), and Lattice semiconductor. Norm was an amazing man who created an amazing place to work.
Holy shit Louis, I can't believe that I almost got hired at the same location you read about the poor child. I am so glad they didn't take me on, I know I'm desperate for a paycheck but this has opened my eyes to not go back and just do my own thing.
These H1B visa workers are basically slaves. And before someone gets triggered let me do a quick historical recap: The first slaves back in the colonies (Northern America, Australia etc.) were poor people that signed a contract for work (and they were mostly white!) Shipping them across the seas was so expensive that they had to work their ass off FOR FREE for dozens of years before they could quit or renegociate the terms. They were promised paradise, adventure, good payment etc. But the reality was much different. And this scheme has simply survived in the form of H1B visa, but to be clear - UAE are doing exactly the same; hiring milions of workers from Asia and India with little or no chance of return. (Edit: This applies to construction workers mostly. Conditions over there are really harsh due to extreme temperature and crazy deadlines. The fatality rate is much higher than the average from western countires.) I believe there was a documentary about UAE's job practices.
Clearly you've never actually met anyone on an H1B or trying to get an H1B. I've known several talented individuals that got rejected for job offers due to the fact they couldn't get one. They all had college degrees (granted that means little in terms of knowing anything but it does show you something about their personality). They were all applying for well paying jobs, some of which were very niche positions that the companies had problems filling. I doubt CSAT is paying for H1Bs, they're just too expensive for that sort of work (getting one costs more than OPs yearly salary). More than likely it's a word of mouth thing, where a few Vietnamese started working their, figured out how to game the system, and then told all the people they know in their community. If you look at the actual reports CSAT keeps requesting and keeps getting H1B requests denied, so clearly they are hiring workers from the US and not overseas. H1Bs are a useful tool for lots of companies, few of them are willing to take on the cost of abusing the system. If you have an issue with the H1B program, first you should learn about it, second you should stop shopping at Wal-Mart and its kin that abuse the systems for their own gain, and third you should vote for local and state officials that are willing to have a reasonable conversation about immigration that doesn't involve "build the wall" or "shutdown ICE". I also want to point out that Louis's comment about wages shows that he probably hasn't spent much time outside of the New York area recently. $15 in most of Texas is a damned decent wage for someone doing basic work like the interviewee. While $15/hour in NY wouldn't get you more than a cardboard box $15/hour in the Houston area you could actually afford to rent a decent sized house. I would argue that if you live in NYC you are a slave to the city, I don't see how it survives when even when people making some of the highest wages in the country can barely afford to live their.
America was colonized by mainly English and Western Europeans, the slaves were mainly black or the indigenous people they destroyed. Australia was colonized by the UK sending there convicts again the slaves were either black or the indigenous people they destroyed.
There are thousands of people here on H1B VISA who make over 100k A YEAR..usually working for Intel or some other major tech firm..many of our top scientists are here on H1B Visas. those people then Go back to their countries with Tons of Capital and Working knowledge go back home and build tech Empires. This is happening in India and China. It Not all "Slave labor". Your trying to throw the baby out w the bathwater.
Well as a vietnamese person living abroad, yes I can confirm that alot of Vietnamese people work in condition like this and won't complain. A huge amount of Vietnamese people who entered the U.S or any other western countries belong the generation of low skill Vietnamese, who have no degree, training or proper communication skill but use loop hole in visa administration to get in the country with hope of a better future. This is based on Vietnamese weird idolization of foreign country, especially the U.S, believing life therre is way better than home, despite not really. Hence why even in dangerous working environment like this, they still work and don't complain. Not to mention due to Vietnam having a smaller economy than the U.S, even low payment like this will equate to decent amount of money sending back to the worker family in Vietnam. So in their mind. why work as a second world country with lower payment when you can work in heaven land, with worse working environment but more money.
@@dwightehowell8179 are you referring to AOC? Because she's nowhere close to communist, if that's who you mean. No one who has a remote chance of going for the presidency is communist, socialist, or anything close to any of those forms of government.
@@jgarbo3541 hasn't been for decades.. People are just starting to notice. Partial thanks to the internet. I remember being in school and being told America was the absolute best country ever! That no other country on earth treated its civilians as good.. Boy was that a load of propaganda.
Louis, I live in Houston. These companies that are hiring here are always trying to sheist people out of pay and they always use the 'Right to Work' state argument but what they don't tell people is that there are Federal and Local state laws that don't allow people to be cheated out of pay. There is a law that was passed just because of the construction industry promising money for extra work.
I appreciate you and so many of your videos. I don't even own a Mac, I just appreciate your sense of true justice with how you treat people in general, customers, employees, racism, etc. I've probably been watching your videos for a year or two.
I SURE LIKE WHAT YOU'RE DOING LOUIS. You set an excellent example, you're eloquent, logical, practical and fair. Keep up the excellent work the world needs more people like you. Hopefully you have the energy and the successes that you need to stay positive and keep on going. Thank you and please keep up the good fight!!!!!!!
WOWWW. This was an awesome, really eye-opening vid, Louis! Thank you! Also, DAMN, I wish I worked for you! This is what I dream of doing, repairing comps like this, but I can't find any company that really does that in my town (especially that's close enough to where I live), and they certainly don't pay THAT well at all! I WISH!
I just got back from a 2 week vacation overseas and hadn't backed up my phone yet. I had a lot of really important pictures. I contacted Apple support to see if there was a way to backup a damaged phone that I could not enter the password on. She proceeded to give me instructions to "restore" the phone, wiping all the data. Luckily I knew what she was trying to get me to do but I think of all the people that had their data wiped because of incompetent techs.
wow. That would have totally ruined your faith in humanity. These phone techs seem to have a certain skill floor and, upon surpassing it, swifty become agents of chaos and evil.
Those of us who buy phones with MicroSD cards simply pluck them from a broken phone (the wisest ones export our contacts to card too) from damaged phones, back them up on our computers, then insert them into our replacement phone.
@Louis Rossmann: Brother, I know I'm 2yrs late but I want to sincerely thank you for this video. I worked at CSAT in Houston for 1 month in 2018 and can validate EVERY claim from your informant. I worked on the Dell side which to my understanding had even worse conditions than the Apple side. It hurt my heart to hear the story of the employee forgetting about his child in the car; the summer heat here is strong enough to kill an adult in that scenario. And you're right: if he'd had his cellphone, he would've received that call. Notice how the employee was in the building from 9a-7p; he never left. That's pretty much how CSAT works. You go through security hell to get in & have to go through it again to get out; only to repeat again to get back in. I literally walked off of this job mid-shift - I just couldn't take it anymore. I hope the employees were able to unionize as referenced in the video. I honestly feel CSAT should be investigated for every claim made against them because they all have merit. Thank you for bringing this situation to your audience.
Currently 17 years old just got a job at a local iDevice repair shop. I've learned 80% of what i know from these videos and I don't think I could have got the job without them.
Thank you for your work advocating for the consumer, for independent repair facilities, and for the employee stuck in such crappy conditions when other potentially great independent repair shops would treat this individual well for the same work if they weren't handicapped out of the market from the stupid laws and rules we currently have.
Louis, having watched many of your videos and live streams i have come to the conclusion that you are an exceptionally intelligent individual with exceptional articulation in the conveyance and expression of ideas. No BS Lou, and no i dont want anything from you, just want to inform you that your uniqueness is noticed and your videos are enjoyed. Well thats it. Wishing you peace and prosperity for all your years ! Stay frosty 😉🍻
Listening to that second question takes me to one of my biggest problems at work. The official line is 'there is always time to do things safely'. There is also a list of tasks to be done every shift that if you really rush you can just about finish providing it's only quiet to average. The moment it gets busy, or there's something extra to do, say handle receiving stock etc there is no longer enough time to get those tasks done. Options are a: lie about getting tasks done, b: move and work faster thus sacrificing the ability to be safe, c: leave tasks unfinished. Which of those options includes 'Always time to do things safely'? What it really means is ass covering, so if an accident happens they can say 'look at our policy that says do things safely, it's your own fault'. Corporate bs is the same the world over.
The most proficient and productive repair center I worked at paid employees exclusively on a commission basis at the rate of 40% of charged labor. The other 60% paid admin, rent (and all that goes along with it), and medical coverage. If you didn't fix it right, that commission was removed from your pay. If the customer doesn't understand something, YOU speak with the customer to prevent the unit coming back, (which could cause your pay to suffer). "A happy tech is a productive tech)". Companies as shown in this video hire immigrants because these employees are not familiar with the "way things are done here" in a free market economy. They will keep them isolated and have an immigrant supervisor so they will toil in silence. My GF is Vietnamese, and these crappy jobs are still better than what you will get in HCMC, Vietnam. She speaks English, went to school, and surpassed me with regard to income. Vietnamese, in my experience, are excellent workers.
This video made me realize we send half, or more, of our warranty repairs to the Houston CSAT location. And, I can confirm that they often give us bad boards that only work for a short time.
I am slow and meticulous, I can get stuff done perfectly, but it also takes me 2-3 times as long. When I worked at a convenience store, I was the best cashier and was able to ring up more people in a shorter amount of time than most (while having a drawer that was perfectly counted), but it took me much longer to stock and clean. But they wanted everyone to be equally good at all 3 aspects, so I was let go. I know I have these issues, and I also know I'm slightly autistic, but I also never told employers about my disabilities.
I used to work in quality assurance at a factory, and I really feel for this guy. Thankfully, quality management was on my side, but the people who worked on what I inspected were not. The pressure to cut corners and get it out is there, and as someone who truly tried to put in high quality and effort into my job, that pressure weighed on me constantly.
I'm still working thru this video an the other one on CSAT an wished to chime in on something. First, there is a requirement that ANY person who works on an Apple product for warranty an/or authorized service must complete the required certifications that Apple requires. Second, any repairs MUST follow strict guidelines for testing before said item can be certified as repaired. Based upon what I see here all it would take is for someone to report them to Apple and they'd get their AASP certification revoked at worse or fined at best. The only way I can think of that they're getting around these requirements is having a handful of certified techs submitting all of the part orders and testing since both need to be tied to a Technician account via GSX. Basically they let a non-certified person do the repair, they run MRI since it's required to order the service part, and then pass it up to the certified tech to complete and ship. You typically have a 5 business day window once you receive a service part from Apple to send the defective part back so that you do not get billed for the full cost of the repair part. Of course it is possible the company just simply buys the parts in bulk, which is NOT cheap, and bypass that but that's a LOT of money they're eating up front to do that. I could go into further detail on the repair side of all this but long story short CSAT is playing with fire. If Apple catches wind that they're not following process, and it gets reported widely that they're using this kind of labor practices, Apple will stomp them like a bug and a lot of people will lose their jobs. What really worries me is that should any of this happen Apple will probably go on a witchhunt for other AASP's that may be violating their agreement. An believe you me that's not something anyone wants so I'm really on the fence on this. TL;DR Screw you CSAT because you're probably going to make it bad for the rest of the GOOD AASP's out there because you're jerks. >_
Ah yes the CSAT method of board repair: holding two leads while staring intently at the blank screen of an oscilloscope. only one of which is even plugged in... No wonder those board repairs are a bit spotty XD
Louis, I am from the area this guys is talking about. And that flood was a record breaking flood that year. I live 45 minutes outside of the city and was stranded for 5 days at my home. And friends from work was stuck at work around the clock. No change of cloths. They did shower, but put back on the same cloths. For the 5 days. The company I worked for paid everyone. Including people stuck at home. The only difference was. The ones stuck at work got paid around the clock even while they slept. Which to me shows a great interest in moral for the employees. Also, the company did some kind of loan plan with employees that had homes flooded out. Plus time off with pay to take care of their families. We had interstate highways under "20 plus feet" of water. I am not exaggerating one inch. The winter we had was in the 20s. Which it not very common here and has only happened 3 maybe 4 times of my life so far. And I have lived here since I was born. So just by seeing that information in this guys answers. He is telling you the true.
I imagine a lot of people are confused about the way these CSAT people run their business, at least the management side of things. It doesn't surprise me at all. The way they operate is textbook. During the 1980s there was a bit of a boom in creation of new management 'techniques' and styles, and many books were published. Many of them were extremely similar and contained a lot of the same advice to people wanting to run businesses. Most people figure profit is priority #1. That's not true. Profit takes a back seat to controlling the cost of labor (wages). Profit is #2. The cost of labor is bigger than just your business. If you do things that raise wages, it will spill over and raise the cost of labor for everyone else in your area at a minimum. This is why even companies like Microsoft, Apple, Oracle, and other giant tech companies that were just swimming in money in the late 1990s engaged in illegal wage-fixing schemes by cooperating and agreeing not to recruit each others employees (and they got busted for this in court and fined hundreds of millions of dollars... which was only a drop in the bucket of what it would have cost them if the engineers they were hiring were fairly paid). In order to make managers, who start out people just like anybody else, more accepting of this sort of thing, you'll find pretty much every book written since then will, within the first dozen pages or so, include the claim that employees don't even WANT higher pay as much as they want something else - either recognition or to believe their work matters or some other non-monetary bullshit is more important. They also include the admonition that if a person in your company becomes important, they are a liability. They openly advocate that if someone performs well enough that the organization would suffer if they left, you should fire them immediately. Their reasoning is that if you permit that person to stay, the business will only become more reliant upon them. Eventually, they will ask for more money. Since you can't do that as it would raise the cost of labor, you would have to let them leave at that point and the damage would be even worse. So it's better to fire them up front and handle the fallout before it reaches that point. Employees (sub-executive-level ones) must be as interchangeable and disposable as possible. In order to facilitate this, everything must be reduced to a checklist. This also helps with collecting metrics and the like, but the main goal is to be able to handle less experienced people and reduce the amount of training needed in order to control the cost of labor. It is entirely acknowledged that this approach will lead to 'wasteage' and that your business won't be able to handle challenging jobs that require creativity and intellectual investment. That is an acceptable loss. The alternative is an increased cost of labor, which is not even considered as a preferred alternative to closing the doors and shutting down the business entirely. Executives in the corporate world are not hampered by having business bankruptcies and closures in their career. Having a reputation for driving up the cost of labor, however, will get you blackballed in a heartbeat. Also, the employee who spoke with you had better be EXTREMELY careful in talking about unionizing. The days are not past that such a thing can draw actual violent danger, especially from someone like CSAT. If they hear people are talking about organizing, especially in a 'right to work' state, just watch as cameras magically grow from every surface, all communication is limited and monitored, and anyone seen as potentially interested will be fired if they're lucky, visited at home if they're not.
@@Alex-ss7kf omg he is just explaining the advice that was given back in the 80s in textbooks that led to workplaces like CSAT, he was NOT advocating that you follow the same approach!
I worked at a printing company that had some similar issues with workflow, workers, and conditions and one thing I noticed is we were always "just barely at profit margins" or "red lining" but the CEO never missed his bonus each quarter.
yea but at least it made sense. You know those stock photos of computers where its not even plugged in and the screen is photoshopped? Insulting to the customers and made them look like morons to the discerning viewer.
Hi Louis. I'm an immigrant that mostly works shitty jobs for shitty pay in UK. Now i don't know how things work in USA but in UK the shitty sweatshop jobs are usually self selecting. A brit comes in to a job sees the bad working conditions, works for 2 hours, goes out for a smoke never comes back( unless they are disabled or have their emplyability affected in any other way) . Immigrants usually don't have that choice. But in the end anyone can apply for those jobs, and are equally as likely to get one. So i doubt CSAT is employing people any differently mainly because they don't have to.
I used to work for csat for 2 weeks for training. I was 18 at the time and still in college. I chose Saturday classes to fit in the full time work load. However for whatever reason they decided to have people work from monday to Friday one week and tuesday to Saturday the next. They split the work force into two groups and have them alternate between that. The second they heard I had Saturday classes they basically let me go because of this scheduling change they never mentioned in the interviews. They couldn't work with me and have me just work Monday through Friday because it was mandatory to alternate weeks. I'm my two weeks there tho the conditions inside were kinda dread. Everyone looked so dead (didn't help that most of everyone were older Vietnamese people), no one could talk with each other for more than a minute. No sort of music or phones or absolutely anything from outside the company allowed on the floor. Training was long and consisted of "just keep taking apart and putting together this Mac for 8 hours". The people I kept in touch of after I left said they left after a couple of weeks because it was plain garbage.
Hi Louis, The part about meeting the numbers is the biggest problem in the service industry is the fact that although the companies providing services give you all the spiel about customer satisfaction and customer is king but even in tech support or claim processing the people who take maximum calls, which can only happen when you do not do what you are supposed to, which is taking information in detail or help the customer solve his problem. The max calls guy is applauded and given rewards while the ones trying to do what they are supposed to are told to learn from the max calls guy.
Taking advantage of immigrants in tech has a long history. Back in the early 80's I worked as the Production Supervisor at a consumer electronics manufacturer that needed to ramp up production by 250% which required many new hires. All the new hires were Vietnamese women that wanted this work bad enough to line up at the front door of the plant before shift every morning. Upper management created a new classification for these hires in order to pay them less than current rate for assemblers.
When did we get into a world where random people on youtube are coming in with hard hitting journalism and real journalists are talking about things that are either completely irrelevant or have been in the news circuit for like 20 days with no new developments
You make great arguments and I really appreciate your work ethic and stance on many topics of high end retail electronics. Keep up the good work and I will certainly use your services if I ever have a need for your expertise.
Worst experience of my life when I took a broken IMAc to the Apple store. Even had apple Care. Beyond terrible. I spent 15k buying their crap for my customer who loves apple and one Mac was defective. Worst worst service ever. I can't believe people BUY their stuff.
I'm really impressed how you speak truth to power. I had 3 small repair shops of my own from the 80' till I retired in 2009 and fought these people for years. My 1st exp was with Canon when they stopped giving out service lit I called them and also the States atty General and complained well you know how far that got me. That was in the yr 2000 I was pissed. Told them what I thought. Didn't help a bit. But I'm glad to see you get up their ass. I always thought we had right to repair and at one time we did. You keep up the good fight.
I wonder what Pegatron and HonHai Precision Services would say their conditions are. Those are two large Apple Repair Facilities as well. You may want to look into those too Louis.
I've never wanted to live in New York, but I wish I could work for you. I love my current bosses too, but the way your mind works regarding running a business, and how to treat employees is amazing.
I'm surprised they haven't made something of all-glass yet But thin aluminium and glass is a great breakable bendable scratchable combo. Nevermind the batteries..
Louis, I just love your honesty and that not being PC is great. There are so many people that get offended by anything, even if it has nothing to do with them. I have always believed in the policy of staff that have the right attitude to learn and work as a team and are supported by their superiors always makes them more productive. However, there are some that ride this train as far as they can and do not get a damn about anyone except themselves and just create more problems within the company than solutions. Somehow some of these people seem to be stayed employed because they either know how to bullshit their way out of a situation or make themselves look so busy that they don't have time for anything else. They also manipulate numbers on jobs to make their budgets look good and get bonuses they don't deserve. I have worked in both good companies that started out great when they were smaller and shit companies that are a corporate money gravy train.
I live in Central Maryland, near DC. Still expensive, but nowhere near as bad. The mortgage on my family's house is about $1200/month. 4 bedroom/2.5 bath. The rent on my cousin's family's apartment in the Bronx is $1500/month with 3 bedrooms and 1.5 baths. And that's mostly because they were grandfathered into low rent since their unit was owned by their mother before them. Subtract that advantage? Add $800-1000/month.
You are absollutly right in treating your employs as addults and with respect. A person who feels he/she are treated with respect by the owner of the company will feel happier and do a better job compared to one that feels he/she is treated as crap-
National Labor Relations Board (NLRB) requires employers to allow employees to have digital communicatio, (cell phones), audio visual recording at work.
Apis Bull I work for CSAT as a Technician along with the person answering questions in the video. Can you tell me an exact code from the NLRB So I can bring it up?
@@thunderdawg94 IANAL so I can't find the code, but I'd contact a lawyer who would be able to find the exact law being violated. Not only that, but you perhaps may be able to get it done on union money.
@@thunderdawg94 the latest NLRB ruling from June 2018 states that companies can prohibit people from possessing their cellphones in areas where unauthorized audio & video recordings would break company policies. That is why companies can prohibit cellphones in specific areas, usually anywhere outside a break/lunch room setting. It all really depends on the wording that is used in your official company handbook since "a ban on mere possession of cell phones at work may be unlawful where the employees’ main method of communication during the work day is by cell phone” per the latest NLRB ruling.
"It's very difficult to balance customer expectation with treating your employees like human beings" There's something most employers would never admit!
So I was offered a job through a temp agency (As I am new to the IT field) I took it with little to no thought about who the actual employer was, the agency even refused to tell me who they were sending me to work for until I was in their office with them discussing it. It happen to be CSAT who apparently won a contract to do the Apple battery recall program. Or as they like to refer to it as the BQP for short. At first, after watching Louis's video I was skeptical about actually going through with it. However the first few days were ok, it was moderate conditions even for being in a warehouse setting. The new employee's and even old ones were a mixed culture, and from my point of view the entire setting felt welcoming. The first sign of the coming storm was when the new people (myself included) was left to do absolutely nothing for an entire 3 weeks span. We were told to watch a set of videos, do our certification video which took less than 2 days. And then nothing, for the remaining 3 weeks. A group that was around me even looked for something to do but they were out right refused to have us work. Pretty soon we started noticing people being fired for sleeping on the job, listening to music they had downloaded from their mail, and even bringing in cards to play with. Never mind that we weren't allowed to bring any type of device or even a book. I once tried to bring in a set of combs as I do have some long hair and was told to go put it in my locker. Ok sure, you're stupid strick on keeping the place a "no distraction environment" I concluded to myself. Now keep in mind the position was for a 4 days a week 8pm-6:30am job. Which wasn't too bad for me. As time went on I believe it was about a week after we officially started to work on units. It was at this time CSAT HR pulled us into what they call the "fish bowl" to discuss moving volunteers to the 11am-7pm shift with a $2 pay cut. To which the majority of the 400 something people refused. They needed 20 people, they got possibiliy 10. Soon after roughly half a week later they pulled everyone back into the fish bowl to tell us that they were doing away with the 3rd shift (8pm-6:30am) entirely, it's going to be 5 days of 8hrs and if we can't make the change then we were good as fired. Let me tell you they did not remove the 3rd shift. Instead they shifted it to the 5 days, 8hrs of 9:30pm-6am. Which they only needed 20 people for to do closings of the units. I was one of the people who remained on that shift, we are not given OT no matter how many units we have left over, Saturday OT is given to 1st shift, which I have found out. Is where the Asian workers are. That have now started to sleep into the other shifts as the new hires are fired/leaving due to CSAT's lack of care for their employees. A group started to do stretches every hour as it was noted in our training videos. Seeing as we are literally sitting in front of a computer screen for 8 hours a day formerly 10. They effectively stated that the 3 mins taking out of the hour to stretch was losing time in unit production and forced them to stop. Let me assure you I am looking for a job away from CSAT ASAP! I'm even willing to take a $2 pay cut to just get away at this point. Seeing as they have no care or respect for their employees mental or physical well being.
I worked on the testing line for about a year for csat on windfern and everything theyre saying about that place is 100% correct. All they care about is getting units shipped out as quickly as possible. The computers were really Testing themselves and we were just pressing buttons the move the tests along. The vietnamese people theyre taking advantage of are almost all testers. Barely any of them are techs or anythin above that. Alot of them are elderly too, on their feet all day and are the sweetest people, even though i could barely communicate with them because of the language barrier. The training was literally me just watching another tester do the test over and over because he couldn't explain it because he couldnt speak english. It really is like a sweatshop and i only stayed there for so long because i thought it would be the entry level to a tech career, but theres really no where for you to go as a tester because you literally learn nothing about computers from it. A dead end 12 dollar an hour position that most of the employees there are doing. Its really sad
I work at the Dell building (emailed you guys with info). the 500 employee thing is only at the apple building. they have about same number of employees at the dell building so double (maybe triple for the lenovo building csat owns)
I work in a grocery distribution center that also has a no cell phone policy. We are allowed to leave them in our lockers and get them out on our breaks. However, most people still have their cell phones on the floor, and management pretty much treats it as out of sight out of mind. This has actually saved a guy's life last year, when he was loading a refrigerated trailer set to -10F and the cables on the door broke and slammed shut behind him. He used his cell phone to call the office and have someone bring a forklift to open the trailer door. Had he followed the rules and left his cell phone in his locker, he very well may have frozen to death before anyone noticed.
Louis, you seem like a reasonable person. If I lived in NY I would be the 40yo guy at your door wanting to learn. Yes, I'm old but I can still learn and I would love to do what you do.
36:26 Someone on louis'es's's discord found that exact photo of the guy with the scope and mobo on a stock photo site, so most likely none of the photos there are actually from CSAT edit: it's from istockphoto lol www.istockphoto.com/de/en/photo/pcb-electronic-signal-measurement-gm533442191-56318762
Plus he's probably just an actor. An oscilloscope is a grounded equipment ('never seen an oscilloscope with a floating voltage reference); the way he's holding the probe ground (an alligator clip that doesn't need to be held!), he's more likely to be causing an accidental short to ground at an unexpected place on the board. And his fingers just casually resting on board components makes me ... cringe.
Before cell phones, the place you worked usually had at least one number you could be contacted through. The inability to get an emergency call by any means is almost never forgivable.
This is probably similar to servicing cars... There are crappy mechanics, there are damn good mechanics (e.g. ChrisFix and Scotty Kilmer), and dealerships. The dealership tech have numbers to meet too.
I quit being a mechanic because the different dealers I worked at expected us to sell things to our customers that they didn't need. Car comes in for an oil change they want you to sell them a set of shocks, on a car with 15,000 miles on it. It doesn't need shocks.
Dealers charge $120 per hour. There are no numbers to make for tons of profit. They make an absurd fixed rate unless it's warranty work (and they're still paid well, but they don't want to do it). There's no reason to lie and half ass everything. They're lazy, criminals. What they do is lie about the labor and charge you extra hours (aka book time and round up). So they're doing more cars, overcharging and still fuck everything up. They're called STEALERSHIPS for a reason.
14:00 - I just went to the University of Michigan for a medical procedure. The 3 waiting rooms I was transitioned through were ALL packed, like a DMV with 30+ people in line, 50+ people seated, times 3. There was literally ONE CLOSET-SIZED UNISEX RESTROOM for ALL 3 waiting rooms!! Let's just say, if you have a shy bladder like me, you don't have a chance at being allowed to pee!!
michael lehner Yes, cost of living varies a lot between locations. But tell me, are you working as a technician? How much education did you go through to get to this point? 20$ is less than an uneducated food store worker get paid after taxes here. For that he gets free education for his children all the way through college, even high school, free healthcare throughout his life for him and his children and complete coverage if he lost his job or his health and much more. A complete safety net if you will. And a 5 weeks paid vacation each year to. Even if cost of living is relatively expensive here people have a lot left after expenses. Trained technicians probably has minimum around 33$ not 100% sure though. I had 25$ an hour daytime and 30$ on weekends for driving a truck and truck driving is considered low paying job here.
Alcide Cloridrix I actually live in Norway but yes I'm from Iceland originally :) Awesome country!. But even though the standard of living is relatively good in Iceland, Norway is light years ahead. Much higher salaries and extremely family friendly society.
Well it is CSAT of course! So naturally for those that have touched Arma 3, you know they are the bad guys right off the bat :D They should have chosen a different name indeed...
@@onespecialddnerd5933 Here, bad working conditions in stores that I know of (mostly supermarkets and the like) are already if the workers are sitting in their chairs for 8 hours a day and don't get much of a break or fresh air. The other stuff is mostly tied to salary, although i find it hard to compare the US to Germany, as we not only have different prices on stuff, but also have different tax, additional things like mandatory health insurance and other stuff that may affect what we perceive as fair salary.
Hi Louis, you have singlehandedly sparked a Consumer Bill of Rights movement. By educating and empowering RUclipsrs to try and fix their own stuff and expose corporate America greed, lies and heartlessness 😫 “Right to Repair “ movement is so necessary now to combat the tyranny of the Evil 😈 Apple 🍎 Empire!
Hello Loius! Living at Portugal makes a bit difficult to send you my mac. So, I apologize for the question, but here is: My late 2012 mac mini stoped sending sound through the headphones out. What can provoque this? Thanks for your help.
The port may be broken but the issue is more likely just junk inside the port which interferes with connectivity between the jack and the cable. If you repeatedly insert and remove a cable, that might clear it. The port could also be broken. Maybe it's bent or broken off the board. In this case, you'll need some soldering to fix it. Sometimes, the audio circuit on the board may be damaged. Those are all the causes I've observed. With the last two, you'll probably need to hire a repair because those fixes are a bit involved. Be sure to also check sound output in system preferences. Mac mini seems like a device that may try to route audio to speakers in a monitor or other non-existent audio source. I don't know personally as I've never owned a mini.
On the phones... I used to work at a place where my having a phone was assumed, and used for work. Now, the place I work actually PAYS me to carry my phone.
Great Video as always Louis. Many really great points. I used to work for a small ewaste company that people complain about job conditions in some similar ways. On the subject of CSAT though, I find it interesting that this company also does repairs for companies like Dell, I wonder what other companies they do repairs for. Because in addition to the "White glove treatment" you talked about, The idea that Apples repairs are somehow better then other OEM company repairs can also be trashed. Also for a tech company of its size, the website they host is pure trash....
When I listen to this, I am reminded about my first job location. 12-hour food packaging at a factory. Working conditions are not so great, particularly if you are a bit too tall for the tables that it fucks your back. Also, you are stuck at a spot for almost four hours standing until your break. I've heard that the work got harder with more pressure on being back on station on the dot from break or from the restroom. I suppose not many complain because there are quite a bit of undocumented immigrants who don't really speak English, kind of like the Vietnamese workers at CSAT.
It was this way many years ago when I worked as one at a big box retailer. I actually remember soreness in my legs until I got used to it. Probably derives from the if you're sitting, you're signaling to the customer you're not available to help them.
I can't think of a cashier in the UK who doesn't have a seat available. The fact they are at the register, waiting to take your money, is usually a good sign they are available. My trips to the US always left me torn between sadness at the way workers are treated, but anger at how willing a lot of those workers are to defend the system that abuses them. I have a friend who was arrested for sharing his lunch with a homeless person in a park. Arrested for giving food to another human being? Yet sharing the same sandwich with just a friend? Legal. I have examples that could fill several books... I wish it was going to get better...
One bathroom (depending on the total number of toilets and urinals) for 500 people is most likely an OSHA violation. Call OSHA and file a complaint. Also certain states have mandatory breaks, and/or lunch if working a certain amount of hours. Check with your states labor board.
Thanks, Louis, you are restoring my faith in humanity ...
5 лет назад
I had no idea about this. Watching these videos and the Jessa and Apple forums repair situation, I just can't give money to a company that has these principles. I'm switching my iPhone. I know it won't make a big difference, just like I stopped eating meat, but at least I feel better. Subscribed.
I worked as a repair technician at the dell branch of this company for about a year. I can confirm that everything said here is true, and that it gets worse. I would also like to add that csat has taken zero safety measures in regards to coronavirus outside of adding a hand sanitizer dispenser at the entrance of the building. I quit 2 weeks ago after an all personnel meeting was called, in which hundreds of employees were gathered together in a tightly packed group to listen to a supervisor explain to everyone that they need to wash their hands more often.
Ok let's get some things straight. All big companies sub contract tasks better suited to specialized companies. For example, when you call Apple on the hotline, do you really believe you are calling Apple directly? No... The same goes for Microsoft, banks etc. There are companies that are highly specialised at different areas and simply do these things more efficiently and better.
How that sub contractor treats and pays it's employees is none of Apple's business as long as that company is legal in all aspects of course. Of course Apple monitors the quality of work being done by these companies on a very regular basis.
Let's face it. Who bothers to repair a motherboard or a graphics card these days. You simply replace it, they are cheap as chips. It would probably cost way more to repair it in labor alone in respect to the production cost, which is practically nothing.
I pay 15 people that work real jobs doing this and I started with no money? Who bothers? over 35,000 customers.
@@rossmanngroup I'm not discounting that at all. Don't expect Apple or anyone else to repair a motherboard for example when it costs them nothing for a new one. The labor cost would be more than the replacement. An iPhone costs a maximum of $40 to produce. Knowing this, there is no way Apple is going to train anyone in detailed repair beyond replacement.
For detailed repair, that is where people like you come in and your business is made possible by the very high prices Apple asks for in repair costs, or simply the refusal to repair. Especially on older models considered vintage to them.
@@cisjga BOM cost of I think it was the Iphone 11 pro was like $300, still WAY under retail but a bit more than that
@@Carterthielftw_ $300? No chance.
A big slice of Apple's high prices go back to the customer in many ways. You can call Apple and have a 1 hour chat with a sales rep for example, try doing that with Samsung. You can call tech support 5-6 years after your purchase and they will still try to help you. It's a totally different business model, for many it's hard to understand.
Yes, I do get it when you need a repair you have a heart attack when quoted but it is how it is. I'm not an Apple fanboy in any way. I don't own anything Apple.
@@cisjga im with you my family has not owned an apple product in about 15-17 years. butI am almost certain I remember hearing about the leaked BOM cost for either the Iphone 11 or Xs being around $300. it was a huge thing for a week or two. Iwould have to do some researching to confirm this though
500 people, one set of bathrooms. Meanwhile, when i was in the Navy, our crew of ~360 had access to more bathrooms than that.....floating in the middle of the atlantic....in a ship designed for war. Thats amazing.
I've heard some tanks have bathrooms. Israel's Merkava, for example.
CSAT sounds to be breaking all kinds of labor laws. I smell class action lawsuit (yeah, lawyers make the money, but it will hurt CSAT).
@@TheGuruStud problem with that is that by the time the lawsuit resolves, half of the employee are deported and a quarter are homeless.
That's the problem with these types of companies. They are able to effectively make their employee their hostages. And when you rescue hostages, they might end up free or dead.
@@TheGuruStud amen
At NASA during the shuttle missions the toilet was considered to be "Mission Critical" hardware, which means if the toilet stopped working while they were in space they would comeback to earth ASAP
Apple: Think Slavery
Well not technically "slavery" just under paid and overworked. So underpaid that most likely they are also on the border line of being able to government assistance though H1B immigrants can't due to not being a USA citizen
@@yumri4 Other words: Slave Wages Slaves. It is still slavery.
@@shodan658 there is a lot more to it than that..
@@Tom_Neverwinter Yeah, I know. I was angry at something and projected my anger onto the comment section like an idiot. After cooling down, I realized my mistake and I removed my comment.
if all your employee's can afford is enough to keep them alive and keep working, that's the same as providing them enough to keep them alive so they can work for free. paying them a tiny amount is just outsourcing the "keeping them alive" part to the slave themselves. I don't think even "technically" you can argue anybody who gets paid isn't a slave...
I would bet that person isn't even a bad parent, it's just that soul crushing job that distracted/stressed him so badly that he forgot about his own kid, he was probably just thinking about having to fill the quota. Sad shit.
So that he could feed the kid. I have no doubt this crushed his soul.
@@GeorgeMonet now i understand why americans "go postal"...
Assumptions
This is a HUGE assumption. I could never imagine for a second forgetting my own child in my car for 10 HOURS. There must be more to the story I'm certain. But it would be shotty police work to not investigate this man for child neglect, endangerment, and man slaughter.
There's an old saying, "if you treat your employees like cattle, how do you expect them to react"?
Moo?
I expect them to produce milk.
@Hugh Janus
Under every every economic system you mean. If you want socialized health care you have to do what they do in Europe and either spend two years in military service or in the public sector cleaning bed pans.
@@Foche_T._Schitt not all of europe has mandatory military service
@@Foche_T._Schitt Canada has socialized health care and no mandatory military service. The U.S. has the Selective Service System which is compulsory and has long toyed with mandatory public service. Mexico has socialized medicine and their mandatory military service is minimal. Many nations have national healthcare without compulsory military service. Not sure how many have mandatory public sector service but it is certainly possible to have healthcare without it if we wanted to.
"you're getting a white glove treatment" it's really funny you say that, I work at Best buy and I sell computers, we have an apple representative that works directly for apple, so when I was first getting trained on how to sell apple products he said that we need to show apple care to customers and talk about it like "it's a white glove concierge service" for your Mac, and he says that every time he trains someone
You will get good experience then leave Best buy to work at the local Apple store for $5 more an hour. Lol
I work at Best Buy too. Our Apple rep NEVER tells anyone to send to authorized repair centers. He always says either go through AppleCare or an Apple Store. Even though we have a repair center less than a block away
@@the0ne786 see my store isnt an apple authorized repair center yet, but right up the road theres a place called experimac that we send people too cause theyre basically the local version of louis, but my rep does the same thing, my coworkers warned me that the rep was 'brain washed' by apple xD, now i get what he means
@@benfuct5880 I thought about it, but i just dont think I can support that product so much ya know? the money would be nice though
Close KoR I just see it as my Apple rep not trusting our local Simply Mac as much as Apple themselves. From my personal experience they try to sell you stupid remedies to damaged devices.
Actual quote from my Simply Mac guy. He tried to sell me liquid screen protector to “fill in the scratches on my watch.” Garbage people
I can fix boards. I fixed a dead 820-4924 in about 15 minutes the other day. I also fixed a dead Dell board in about 20 minutes without even using a schematic. I'm getting better!
Don't get it twisted, I still have a ton to learn. Also, those two boards were both very easy to fix. But this is shit that everyone else would have thrown away. I'm glad to be able to revive things like that.
Thanks as always for your awesome videos!
*Louis sheds tear*
Love my former employer. Even we were apple partners, boss knew: happy people work better. And he knew every tech knows more than him. Apple removed SMB support.. techies, can you do something? Sure. Let’s run a linux VM on a mac mini server. Customers loved me, boss was also happy. Customers come to us again when they need something. Great working atmosphere. Lots of freedom, paid vacation, nice salary. Boss even listed to the cleaning lady when she asked if she can bring her coffee machine. He said no! I’ll buy one. The place was so clean every day. Don’t think this is normal. Especially not in the US
what a dreamplace to be..
Why "former" employer? Sounds like a great job!
a little envious of the cleaning lady -_-
Take care of your employees, they will take care of you.
I started working at a very specialized array processor company when it was very small. The software to run the machines was very custom. One of the software developers had a story about seeing a man come into his office late each evening to empty the trash. After about a month, a company meeting was held. The software engineer was surprised to recognize the president of the company as the man who emptied his trash each night. That man was C. Norman Winningstad, founder of Floating Point Systems (eventually purchased by Cray), and Lattice semiconductor. Norm was an amazing man who created an amazing place to work.
Holy shit Louis, I can't believe that I almost got hired at the same location you read about the poor child. I am so glad they didn't take me on, I know I'm desperate for a paycheck but this has opened my eyes to not go back and just do my own thing.
I wish you great success doing your own thing. Or finding rewarding employment. Or something better than we imagine.
Hope youre closer to your dreams dude
I know this sounds awful but I’d rather be homeless than working somewhere like that.
These H1B visa workers are basically slaves. And before someone gets triggered let me do a quick historical recap: The first slaves back in the colonies (Northern America, Australia etc.) were poor people that signed a contract for work (and they were mostly white!) Shipping them across the seas was so expensive that they had to work their ass off FOR FREE for dozens of years before they could quit or renegociate the terms. They were promised paradise, adventure, good payment etc. But the reality was much different. And this scheme has simply survived in the form of H1B visa, but to be clear - UAE are doing exactly the same; hiring milions of workers from Asia and India with little or no chance of return. (Edit: This applies to construction workers mostly. Conditions over there are really harsh due to extreme temperature and crazy deadlines. The fatality rate is much higher than the average from western countires.) I believe there was a documentary about UAE's job practices.
Yep, blame the businesses that employ them, not the individual people who just want a better life for their family
Clearly you've never actually met anyone on an H1B or trying to get an H1B. I've known several talented individuals that got rejected for job offers due to the fact they couldn't get one. They all had college degrees (granted that means little in terms of knowing anything but it does show you something about their personality). They were all applying for well paying jobs, some of which were very niche positions that the companies had problems filling. I doubt CSAT is paying for H1Bs, they're just too expensive for that sort of work (getting one costs more than OPs yearly salary). More than likely it's a word of mouth thing, where a few Vietnamese started working their, figured out how to game the system, and then told all the people they know in their community. If you look at the actual reports CSAT keeps requesting and keeps getting H1B requests denied, so clearly they are hiring workers from the US and not overseas.
H1Bs are a useful tool for lots of companies, few of them are willing to take on the cost of abusing the system. If you have an issue with the H1B program, first you should learn about it, second you should stop shopping at Wal-Mart and its kin that abuse the systems for their own gain, and third you should vote for local and state officials that are willing to have a reasonable conversation about immigration that doesn't involve "build the wall" or "shutdown ICE".
I also want to point out that Louis's comment about wages shows that he probably hasn't spent much time outside of the New York area recently. $15 in most of Texas is a damned decent wage for someone doing basic work like the interviewee. While $15/hour in NY wouldn't get you more than a cardboard box $15/hour in the Houston area you could actually afford to rent a decent sized house. I would argue that if you live in NYC you are a slave to the city, I don't see how it survives when even when people making some of the highest wages in the country can barely afford to live their.
America was colonized by mainly English and Western Europeans, the slaves were mainly black or the indigenous people they destroyed. Australia was colonized by the UK sending there convicts again the slaves were either black or the indigenous people they destroyed.
There are thousands of people here on H1B VISA who make over 100k A YEAR..usually working for Intel or some other major tech firm..many of our top scientists are here on H1B Visas. those people then Go back to their countries with Tons of Capital and Working knowledge go back home and build tech Empires. This is happening in India and China. It Not all "Slave labor". Your trying to throw the baby out w the bathwater.
@@DavidPruitt $15 per hour is a horrible wage no matter where you live. Maybe if you are a high-school student , or maybe you are just plain high ?
Well as a vietnamese person living abroad, yes I can confirm that alot of Vietnamese people work in condition like this and won't complain. A huge amount of Vietnamese people who entered the U.S or any other western countries belong the generation of low skill Vietnamese, who have no degree, training or proper communication skill but use loop hole in visa administration to get in the country with hope of a better future. This is based on Vietnamese weird idolization of foreign country, especially the U.S, believing life therre is way better than home, despite not really. Hence why even in dangerous working environment like this, they still work and don't complain. Not to mention due to Vietnam having a smaller economy than the U.S, even low payment like this will equate to decent amount of money sending back to the worker family in Vietnam. So in their mind. why work as a second world country with lower payment when you can work in heaven land, with worse working environment but more money.
thats fucking sad yo
Can totally relate. I am glad my parents escaped from that communist shithole to the point where i will never experience it ever in my life.
@@MrAllmightyCornholioz Cortez and friends are working on it so you might.
@Ivan Jakanov America is better than the vast majority of countries. Don't fool yourself. That's why people risk everything to enter illegally.
@@dwightehowell8179 are you referring to AOC? Because she's nowhere close to communist, if that's who you mean. No one who has a remote chance of going for the presidency is communist, socialist, or anything close to any of those forms of government.
As a Vietnamese. This makes me feel heartbreaking.
norikazu please believe me it doesn't sit well with anyone mike
@Noise Pollution already there, that's racist.
@Noise Pollution i think YOU are a racist
@Noise Pollution but, american are foreigner too
Noise Pollution Dude stop. That’s unnecessary. What are you, twelve?
It’s disgusting how companies like this even exist in the “land of the free”.
@@jgarbo3541 hasn't been for decades.. People are just starting to notice. Partial thanks to the internet. I remember being in school and being told America was the absolute best country ever! That no other country on earth treated its civilians as good.. Boy was that a load of propaganda.
Are you all wearing masks? It's not the land of the free!
@@neildoe1617 My grandpa remembers. He was told, his country was the best in the world. He and I are German by the way.
@@ZurSacheBitte back then it probably was.
Louis, I live in Houston. These companies that are hiring here are always trying to sheist people out of pay and they always use the 'Right to Work' state argument but what they don't tell people is that there are Federal and Local state laws that don't allow people to be cheated out of pay. There is a law that was passed just because of the construction industry promising money for extra work.
We really need a new better labour movement...
I appreciate you and so many of your videos. I don't even own a Mac, I just appreciate your sense of true justice with how you treat people in general, customers, employees, racism, etc. I've probably been watching your videos for a year or two.
Thank you, I appreciate it!
Just give him the batteries back
Batteries for Rossmann 2020
I SURE LIKE WHAT YOU'RE DOING LOUIS. You set an excellent example, you're eloquent, logical, practical and fair. Keep up the excellent work the world needs more people like you. Hopefully you have the energy and the successes that you need to stay positive and keep on going. Thank you and please keep up the good fight!!!!!!!
Nice job doing this behind the scenes research.
WOWWW. This was an awesome, really eye-opening vid, Louis! Thank you! Also, DAMN, I wish I worked for you! This is what I dream of doing, repairing comps like this, but I can't find any company that really does that in my town (especially that's close enough to where I live), and they certainly don't pay THAT well at all! I WISH!
I just got back from a 2 week vacation overseas and hadn't backed up my phone yet. I had a lot of really important pictures. I contacted Apple support to see if there was a way to backup a damaged phone that I could not enter the password on. She proceeded to give me instructions to "restore" the phone, wiping all the data. Luckily I knew what she was trying to get me to do but I think of all the people that had their data wiped because of incompetent techs.
wow. That would have totally ruined your faith in humanity. These phone techs seem to have a certain skill floor and, upon surpassing it, swifty become agents of chaos and evil.
Those of us who buy phones with MicroSD cards simply pluck them from a broken phone (the wisest ones export our contacts to card too) from damaged phones, back them up on our computers, then insert them into our replacement phone.
@Louis Rossmann: Brother, I know I'm 2yrs late but I want to sincerely thank you for this video. I worked at CSAT in Houston for 1 month in 2018 and can validate EVERY claim from your informant. I worked on the Dell side which to my understanding had even worse conditions than the Apple side. It hurt my heart to hear the story of the employee forgetting about his child in the car; the summer heat here is strong enough to kill an adult in that scenario. And you're right: if he'd had his cellphone, he would've received that call. Notice how the employee was in the building from 9a-7p; he never left. That's pretty much how CSAT works. You go through security hell to get in & have to go through it again to get out; only to repeat again to get back in. I literally walked off of this job mid-shift - I just couldn't take it anymore. I hope the employees were able to unionize as referenced in the video. I honestly feel CSAT should be investigated for every claim made against them because they all have merit. Thank you for bringing this situation to your audience.
I pressed like immediately like a Pavlov dog. Time to listen now.
Me too I already know It's going to be good
Who's a good boy?
@MoreFunz Catalog Pavlov's dog. Who's a good boy. Get it?
Well you did sign up to the whole bell thing... What did you expect? :P
Also I hope the drooling thing isn't too bad.
That's not what the like button is for.
Currently 17 years old just got a job at a local iDevice repair shop. I've learned 80% of what i know from these videos and I don't think I could have got the job without them.
Geez, the working conditions at our local pig farm are even better than this. What are you doing Apple?
What are they doin? Money I guess 😆😆
Thank you for your work advocating for the consumer, for independent repair facilities, and for the employee stuck in such crappy conditions when other potentially great independent repair shops would treat this individual well for the same work if they weren't handicapped out of the market from the stupid laws and rules we currently have.
Louis, having watched many of your videos and live streams i have come to the conclusion that you are an exceptionally intelligent individual with exceptional articulation in the conveyance and expression of ideas. No BS Lou, and no i dont want anything from you, just want to inform you that your uniqueness is noticed and your videos are enjoyed. Well thats it. Wishing you peace and prosperity for all your years ! Stay frosty 😉🍻
louis is the epitome of the fact that you don't have to go to college to be an intelligent, enlightened, hard working, successful individual.
Zechariah Ong Agreed
It sounds like you just said, "Live long and prosper." ;)
Watch Dr.Jessa's videos at iPad rehab, she makes us all look like drooling imbecile. .
Thanks for sharing this! It was hilarious (hilariously sad) to listen to. It makes my job sound like paradise.
From their website banner:
"CSAT Solutions Innovation is Our Cornerstone"
Punctuation got left out of the mix, apparently.
Listening to that second question takes me to one of my biggest problems at work. The official line is 'there is always time to do things safely'. There is also a list of tasks to be done every shift that if you really rush you can just about finish providing it's only quiet to average. The moment it gets busy, or there's something extra to do, say handle receiving stock etc there is no longer enough time to get those tasks done. Options are a: lie about getting tasks done, b: move and work faster thus sacrificing the ability to be safe, c: leave tasks unfinished. Which of those options includes 'Always time to do things safely'? What it really means is ass covering, so if an accident happens they can say 'look at our policy that says do things safely, it's your own fault'. Corporate bs is the same the world over.
The most proficient and productive repair center I worked at paid employees exclusively on a commission basis at the rate of 40% of charged labor. The other 60% paid admin, rent (and all that goes along with it), and medical coverage. If you didn't fix it right, that commission was removed from your pay. If the customer doesn't understand something, YOU speak with the customer to prevent the unit coming back, (which could cause your pay to suffer). "A happy tech is a productive tech)".
Companies as shown in this video hire immigrants because these employees are not familiar with the "way things are done here" in a free market economy. They will keep them isolated and have an immigrant supervisor so they will toil in silence. My GF is Vietnamese, and these crappy jobs are still better than what you will get in HCMC, Vietnam. She speaks English, went to school, and surpassed me with regard to income. Vietnamese, in my experience, are excellent workers.
This video made me realize we send half, or more, of our warranty repairs to the Houston CSAT location.
And, I can confirm that they often give us bad boards that only work for a short time.
I am slow and meticulous, I can get stuff done perfectly, but it also takes me 2-3 times as long. When I worked at a convenience store, I was the best cashier and was able to ring up more people in a shorter amount of time than most (while having a drawer that was perfectly counted), but it took me much longer to stock and clean. But they wanted everyone to be equally good at all 3 aspects, so I was let go. I know I have these issues, and I also know I'm slightly autistic, but I also never told employers about my disabilities.
LodanSD It’s their loss. Find a career that values meticulous work. A good repair shop does.
I used to work in quality assurance at a factory, and I really feel for this guy. Thankfully, quality management was on my side, but the people who worked on what I inspected were not. The pressure to cut corners and get it out is there, and as someone who truly tried to put in high quality and effort into my job, that pressure weighed on me constantly.
CAT Solutions : Meow
I saw 'CATS' when looking at the video title. We see what we want to see, before reality settles in.
More like SCAT Solutions: Brap.
CAT solution:
Shitting in a pit of sand
Clinton solution
Oh hi, i'm fluffy :3
I can’t begin to put your outstanding talents into words! You are the best of the best!
I just left CSAT after a year This is 100% accurate.
I'm still working thru this video an the other one on CSAT an wished to chime in on something. First, there is a requirement that ANY person who works on an Apple product for warranty an/or authorized service must complete the required certifications that Apple requires. Second, any repairs MUST follow strict guidelines for testing before said item can be certified as repaired. Based upon what I see here all it would take is for someone to report them to Apple and they'd get their AASP certification revoked at worse or fined at best.
The only way I can think of that they're getting around these requirements is having a handful of certified techs submitting all of the part orders and testing since both need to be tied to a Technician account via GSX. Basically they let a non-certified person do the repair, they run MRI since it's required to order the service part, and then pass it up to the certified tech to complete and ship. You typically have a 5 business day window once you receive a service part from Apple to send the defective part back so that you do not get billed for the full cost of the repair part. Of course it is possible the company just simply buys the parts in bulk, which is NOT cheap, and bypass that but that's a LOT of money they're eating up front to do that.
I could go into further detail on the repair side of all this but long story short CSAT is playing with fire. If Apple catches wind that they're not following process, and it gets reported widely that they're using this kind of labor practices, Apple will stomp them like a bug and a lot of people will lose their jobs.
What really worries me is that should any of this happen Apple will probably go on a witchhunt for other AASP's that may be violating their agreement. An believe you me that's not something anyone wants so I'm really on the fence on this.
TL;DR Screw you CSAT because you're probably going to make it bad for the rest of the GOOD AASP's out there because you're jerks. >_
Ah yes the CSAT method of board repair: holding two leads while staring intently at the blank screen of an oscilloscope. only one of which is even plugged in...
No wonder those board repairs are a bit spotty XD
Louis, I am from the area this guys is talking about. And that flood was a record breaking flood that year. I live 45 minutes outside of the city and was stranded for 5 days at my home. And friends from work was stuck at work around the clock. No change of cloths. They did shower, but put back on the same cloths. For the 5 days. The company I worked for paid everyone. Including people stuck at home. The only difference was. The ones stuck at work got paid around the clock even while they slept. Which to me shows a great interest in moral for the employees. Also, the company did some kind of loan plan with employees that had homes flooded out. Plus time off with pay to take care of their families.
We had interstate highways under "20 plus feet" of water. I am not exaggerating one inch. The winter we had was in the 20s. Which it not very common here and has only happened 3 maybe 4 times of my life so far. And I have lived here since I was born. So just by seeing that information in this guys answers. He is telling you the true.
I imagine a lot of people are confused about the way these CSAT people run their business, at least the management side of things. It doesn't surprise me at all. The way they operate is textbook. During the 1980s there was a bit of a boom in creation of new management 'techniques' and styles, and many books were published. Many of them were extremely similar and contained a lot of the same advice to people wanting to run businesses. Most people figure profit is priority #1. That's not true. Profit takes a back seat to controlling the cost of labor (wages). Profit is #2. The cost of labor is bigger than just your business. If you do things that raise wages, it will spill over and raise the cost of labor for everyone else in your area at a minimum. This is why even companies like Microsoft, Apple, Oracle, and other giant tech companies that were just swimming in money in the late 1990s engaged in illegal wage-fixing schemes by cooperating and agreeing not to recruit each others employees (and they got busted for this in court and fined hundreds of millions of dollars... which was only a drop in the bucket of what it would have cost them if the engineers they were hiring were fairly paid).
In order to make managers, who start out people just like anybody else, more accepting of this sort of thing, you'll find pretty much every book written since then will, within the first dozen pages or so, include the claim that employees don't even WANT higher pay as much as they want something else - either recognition or to believe their work matters or some other non-monetary bullshit is more important. They also include the admonition that if a person in your company becomes important, they are a liability. They openly advocate that if someone performs well enough that the organization would suffer if they left, you should fire them immediately. Their reasoning is that if you permit that person to stay, the business will only become more reliant upon them. Eventually, they will ask for more money. Since you can't do that as it would raise the cost of labor, you would have to let them leave at that point and the damage would be even worse. So it's better to fire them up front and handle the fallout before it reaches that point.
Employees (sub-executive-level ones) must be as interchangeable and disposable as possible. In order to facilitate this, everything must be reduced to a checklist. This also helps with collecting metrics and the like, but the main goal is to be able to handle less experienced people and reduce the amount of training needed in order to control the cost of labor. It is entirely acknowledged that this approach will lead to 'wasteage' and that your business won't be able to handle challenging jobs that require creativity and intellectual investment. That is an acceptable loss. The alternative is an increased cost of labor, which is not even considered as a preferred alternative to closing the doors and shutting down the business entirely. Executives in the corporate world are not hampered by having business bankruptcies and closures in their career. Having a reputation for driving up the cost of labor, however, will get you blackballed in a heartbeat.
Also, the employee who spoke with you had better be EXTREMELY careful in talking about unionizing. The days are not past that such a thing can draw actual violent danger, especially from someone like CSAT. If they hear people are talking about organizing, especially in a 'right to work' state, just watch as cameras magically grow from every surface, all communication is limited and monitored, and anyone seen as potentially interested will be fired if they're lucky, visited at home if they're not.
Fun hobby: hang up unionizing posters at walmart break rooms. Watch management go apesh**.
@@Alex-ss7kf omg he is just explaining the advice that was given back in the 80s in textbooks that led to workplaces like CSAT, he was NOT advocating that you follow the same approach!
I worked at a printing company that had some similar issues with workflow, workers, and conditions and one thing I noticed is we were always "just barely at profit margins" or "red lining" but the CEO never missed his bonus each quarter.
That guy in the end of the video working woth the osmelloscope and and the motherboard looks like a stock photo.
yea but at least it made sense. You know those stock photos of computers where its not even plugged in and the screen is photoshopped? Insulting to the customers and made them look like morons to the discerning viewer.
Hi Louis. I'm an immigrant that mostly works shitty jobs for shitty pay in UK. Now i don't know how things work in USA but in UK the shitty sweatshop jobs are usually self selecting. A brit comes in to a job sees the bad working conditions, works for 2 hours, goes out for a smoke never comes back( unless they are disabled or have their emplyability affected in any other way) . Immigrants usually don't have that choice. But in the end anyone can apply for those jobs, and are equally as likely to get one. So i doubt CSAT is employing people any differently mainly because they don't have to.
I haven't seen work conditions that bad since I was in the military. Deployed. In combat.
I used to work for csat for 2 weeks for training. I was 18 at the time and still in college. I chose Saturday classes to fit in the full time work load. However for whatever reason they decided to have people work from monday to Friday one week and tuesday to Saturday the next. They split the work force into two groups and have them alternate between that. The second they heard I had Saturday classes they basically let me go because of this scheduling change they never mentioned in the interviews. They couldn't work with me and have me just work Monday through Friday because it was mandatory to alternate weeks. I'm my two weeks there tho the conditions inside were kinda dread. Everyone looked so dead (didn't help that most of everyone were older Vietnamese people), no one could talk with each other for more than a minute. No sort of music or phones or absolutely anything from outside the company allowed on the floor. Training was long and consisted of "just keep taking apart and putting together this Mac for 8 hours". The people I kept in touch of after I left said they left after a couple of weeks because it was plain garbage.
Honestly, if an employee gets to this level of dislike, they no longer care about their job, from personal experience :)
Hi Louis,
The part about meeting the numbers is the biggest problem in the service industry is the fact that although the companies providing services give you all the spiel about customer satisfaction and customer is king but even in tech support or claim processing the people who take maximum calls, which can only happen when you do not do what you are supposed to, which is taking information in detail or help the customer solve his problem. The max calls guy is applauded and given rewards while the ones trying to do what they are supposed to are told to learn from the max calls guy.
Taking advantage of immigrants in tech has a long history.
Back in the early 80's I worked as the Production Supervisor at a consumer electronics manufacturer that needed to ramp up production by 250% which required many new hires.
All the new hires were Vietnamese women that wanted this work bad enough to line up at the front door of the plant before shift every morning.
Upper management created a new classification for these hires in order to pay them less than current rate for assemblers.
I am so proud of you Louis. Your selflessness is awesome. You are someone I look up to.
When did we get into a world where random people on youtube are coming in with hard hitting journalism and real journalists are talking about things that are either completely irrelevant or have been in the news circuit for like 20 days with no new developments
It has been always like that in human history. The once are honest and sincere and the others media whores.
You make great arguments and I really appreciate your work ethic and stance on many topics of high end retail electronics. Keep up the good work and I will certainly use your services if I ever have a need for your expertise.
I worked for a company that had its own service center and this all sounds an awful lot like how they operated as well.
I worked at this location in 2018 and everything you covered in this video is spot on. U am glad you made this video.
Worst experience of my life when I took a broken IMAc to the Apple store. Even had apple Care. Beyond terrible. I spent 15k buying their crap for my customer who loves apple and one Mac was defective. Worst worst service ever. I can't believe people BUY their stuff.
I'm really impressed how you speak truth to power. I had 3 small repair shops of my own from the 80' till I retired in 2009 and fought these people for years. My 1st exp was with Canon when they stopped giving out service lit I called them and also the States atty General and complained well you know how far that got me. That was in the yr 2000 I was pissed. Told them what I thought. Didn't help a bit. But I'm glad to see you get up their ass. I always thought we had right to repair and at one time we did. You keep up the good fight.
I wonder what Pegatron and HonHai Precision Services would say their conditions are. Those are two large Apple Repair Facilities as well. You may want to look into those too Louis.
I've never wanted to live in New York, but I wish I could work for you. I love my current bosses too, but the way your mind works regarding running a business, and how to treat employees is amazing.
14 csat managers saw this video already.
Appreciate your perspective and candor! Keep it up!
A lot of this could be mitigated by Apple, simply by releasing products that don't break so much.
I'm surprised they haven't made something of all-glass yet
But thin aluminium and glass is a great breakable bendable scratchable combo. Nevermind the batteries..
Louis, I just love your honesty and that not being PC is great. There are so many people that get offended by anything, even if it has nothing to do with them. I have always believed in the policy of staff that have the right attitude to learn and work as a team and are supported by their superiors always makes them more productive. However, there are some that ride this train as far as they can and do not get a damn about anyone except themselves and just create more problems within the company than solutions. Somehow some of these people seem to be stayed employed because they either know how to bullshit their way out of a situation or make themselves look so busy that they don't have time for anything else. They also manipulate numbers on jobs to make their budgets look good and get bonuses they don't deserve. I have worked in both good companies that started out great when they were smaller and shit companies that are a corporate money gravy train.
15 dollars per hour in NY city is like 5 dollars an hour anywhere else.
I live in Central Maryland, near DC. Still expensive, but nowhere near as bad. The mortgage on my family's house is about $1200/month. 4 bedroom/2.5 bath. The rent on my cousin's family's apartment in the Bronx is $1500/month with 3 bedrooms and 1.5 baths. And that's mostly because they were grandfathered into low rent since their unit was owned by their mother before them. Subtract that advantage? Add $800-1000/month.
I would love to visit your store for no other purpose than to shake your hand. Thanks for all you do and a subscribe to your channel!!
29:30 “offensive, biased, inappropriate!” Lmfao
I'm a teenager that's been watching your channel for a few weeks.
in Ontario you get almost that much flipping burgers at McDonald to start
You are absollutly right in treating your employs as addults and with respect. A person who feels he/she are treated with respect by the owner of the company will feel happier and do a better job compared to one that feels he/she is treated as crap-
National Labor Relations Board (NLRB) requires employers to allow employees to have digital communicatio, (cell phones), audio visual recording at work.
I don't think they are required to use cell phones everywhere on the job... they can theoretically access their phone outside of the "machines place"
Try working in a prison. Can't even take them in the building at all.
Apis Bull I work for CSAT as a Technician along with the person answering questions in the video. Can you tell me an exact code from the NLRB So I can bring it up?
@@thunderdawg94 IANAL so I can't find the code, but I'd contact a lawyer who would be able to find the exact law being violated. Not only that, but you perhaps may be able to get it done on union money.
@@thunderdawg94 the latest NLRB ruling from June 2018 states that companies can prohibit people from possessing their cellphones in areas where unauthorized audio & video recordings would break company policies. That is why companies can prohibit cellphones in specific areas, usually anywhere outside a break/lunch room setting. It all really depends on the wording that is used in your official company handbook since "a ban on mere possession of cell phones at work may be unlawful where the employees’ main method of communication during the work day is by cell phone” per the latest NLRB ruling.
"It's very difficult to balance customer expectation with treating your employees like human beings" There's something most employers would never admit!
Big big like. Someone who sees apple as it is and not a sheep
אפל =מוצרים למטומטמים
So I was offered a job through a temp agency (As I am new to the IT field) I took it with little to no thought about who the actual employer was, the agency even refused to tell me who they were sending me to work for until I was in their office with them discussing it. It happen to be CSAT who apparently won a contract to do the Apple battery recall program. Or as they like to refer to it as the BQP for short. At first, after watching Louis's video I was skeptical about actually going through with it. However the first few days were ok, it was moderate conditions even for being in a warehouse setting. The new employee's and even old ones were a mixed culture, and from my point of view the entire setting felt welcoming.
The first sign of the coming storm was when the new people (myself included) was left to do absolutely nothing for an entire 3 weeks span. We were told to watch a set of videos, do our certification video which took less than 2 days. And then nothing, for the remaining 3 weeks. A group that was around me even looked for something to do but they were out right refused to have us work. Pretty soon we started noticing people being fired for sleeping on the job, listening to music they had downloaded from their mail, and even bringing in cards to play with. Never mind that we weren't allowed to bring any type of device or even a book. I once tried to bring in a set of combs as I do have some long hair and was told to go put it in my locker.
Ok sure, you're stupid strick on keeping the place a "no distraction environment" I concluded to myself. Now keep in mind the position was for a 4 days a week 8pm-6:30am job. Which wasn't too bad for me.
As time went on I believe it was about a week after we officially started to work on units. It was at this time CSAT HR pulled us into what they call the "fish bowl" to discuss moving volunteers to the 11am-7pm shift with a $2 pay cut. To which the majority of the 400 something people refused. They needed 20 people, they got possibiliy 10. Soon after roughly half a week later they pulled everyone back into the fish bowl to tell us that they were doing away with the 3rd shift (8pm-6:30am) entirely, it's going to be 5 days of 8hrs and if we can't make the change then we were good as fired.
Let me tell you they did not remove the 3rd shift. Instead they shifted it to the 5 days, 8hrs of 9:30pm-6am. Which they only needed 20 people for to do closings of the units. I was one of the people who remained on that shift, we are not given OT no matter how many units we have left over, Saturday OT is given to 1st shift, which I have found out. Is where the Asian workers are. That have now started to sleep into the other shifts as the new hires are fired/leaving due to CSAT's lack of care for their employees. A group started to do stretches every hour as it was noted in our training videos. Seeing as we are literally sitting in front of a computer screen for 8 hours a day formerly 10. They effectively stated that the 3 mins taking out of the hour to stretch was losing time in unit production and forced them to stop.
Let me assure you I am looking for a job away from CSAT ASAP! I'm even willing to take a $2 pay cut to just get away at this point. Seeing as they have no care or respect for their employees mental or physical well being.
Thanks for the great videos 👍
I worked on the testing line for about a year for csat on windfern and everything theyre saying about that place is 100% correct. All they care about is getting units shipped out as quickly as possible. The computers were really Testing themselves and we were just pressing buttons the move the tests along. The vietnamese people theyre taking advantage of are almost all testers. Barely any of them are techs or anythin above that. Alot of them are elderly too, on their feet all day and are the sweetest people, even though i could barely communicate with them because of the language barrier. The training was literally me just watching another tester do the test over and over because he couldn't explain it because he couldnt speak english. It really is like a sweatshop and i only stayed there for so long because i thought it would be the entry level to a tech career, but theres really no where for you to go as a tester because you literally learn nothing about computers from it. A dead end 12 dollar an hour position that most of the employees there are doing. Its really sad
I work at the Dell building (emailed you guys with info). the 500 employee thing is only at the apple building. they have about same number of employees at the dell building so double (maybe triple for the lenovo building csat owns)
How's the bathroom situation?
I work in a grocery distribution center that also has a no cell phone policy. We are allowed to leave them in our lockers and get them out on our breaks. However, most people still have their cell phones on the floor, and management pretty much treats it as out of sight out of mind. This has actually saved a guy's life last year, when he was loading a refrigerated trailer set to -10F and the cables on the door broke and slammed shut behind him. He used his cell phone to call the office and have someone bring a forklift to open the trailer door. Had he followed the rules and left his cell phone in his locker, he very well may have frozen to death before anyone noticed.
someone should go there undercover and get the footage to bring those mofo down to their knees
...and get a shit load of vietnamese workers laid-off :/ Someone has to pay for justice, and its never the culprit when a fall-guy is near.
Louis, you seem like a reasonable person. If I lived in NY I would be the 40yo guy at your door wanting to learn. Yes, I'm old but I can still learn and I would love to do what you do.
36:26 Someone on louis'es's's discord found that exact photo of the guy with the scope and mobo on a stock photo site, so most likely none of the photos there are actually from CSAT
edit: it's from istockphoto lol www.istockphoto.com/de/en/photo/pcb-electronic-signal-measurement-gm533442191-56318762
Plus he's probably just an actor. An oscilloscope is a grounded equipment ('never seen an oscilloscope with a floating voltage reference); the way he's holding the probe ground (an alligator clip that doesn't need to be held!), he's more likely to be causing an accidental short to ground at an unexpected place on the board. And his fingers just casually resting on board components makes me ... cringe.
Before cell phones, the place you worked usually had at least one number you could be contacted through. The inability to get an emergency call by any means is almost never forgivable.
This is probably similar to servicing cars... There are crappy mechanics, there are damn good mechanics (e.g. ChrisFix and Scotty Kilmer), and dealerships. The dealership tech have numbers to meet too.
I quit being a mechanic because the different dealers I worked at expected us to sell things to our customers that they didn't need. Car comes in for an oil change they want you to sell them a set of shocks, on a car with 15,000 miles on it. It doesn't need shocks.
Unless its a Chrysler product.
Dealers charge $120 per hour. There are no numbers to make for tons of profit. They make an absurd fixed rate unless it's warranty work (and they're still paid well, but they don't want to do it). There's no reason to lie and half ass everything. They're lazy, criminals. What they do is lie about the labor and charge you extra hours (aka book time and round up). So they're doing more cars, overcharging and still fuck everything up. They're called STEALERSHIPS for a reason.
Eric the Car Guy as well. Him and ChrisFix have been extremely helpful to helping self repair.
Kilmer is a joke. Unsafe work practices and outdated information.
14:00 - I just went to the University of Michigan for a medical procedure. The 3 waiting rooms I was transitioned through were ALL packed, like a DMV with 30+ people in line, 50+ people seated, times 3. There was literally ONE CLOSET-SIZED UNISEX RESTROOM for ALL 3 waiting rooms!! Let's just say, if you have a shy bladder like me, you don't have a chance at being allowed to pee!!
15$ an hour after working for years as a technician??? That's less than 16 year old kid get in his first job in a supermarket where I live :/
michael lehner Yes, cost of living varies a lot between locations. But tell me, are you working as a technician? How much education did you go through to get to this point? 20$ is less than an uneducated food store worker get paid after taxes here. For that he gets free education for his children all the way through college, even high school, free healthcare throughout his life for him and his children and complete coverage if he lost his job or his health and much more. A complete safety net if you will. And a 5 weeks paid vacation each year to. Even if cost of living is relatively expensive here people have a lot left after expenses. Trained technicians probably has minimum around 33$ not 100% sure though. I had 25$ an hour daytime and 30$ on weekends for driving a truck and truck driving is considered low paying job here.
Be better to work in the supermarket. At least you will have more bathrooms and a real break.
Alcide Cloridrix I actually live in Norway but yes I'm from Iceland originally :) Awesome country!. But even though the standard of living is relatively good in Iceland, Norway is light years ahead. Much higher salaries and extremely family friendly society.
I like your values. Quality content / channel.
Well it is CSAT of course! So naturally for those that have touched Arma 3, you know they are the bad guys right off the bat :D
They should have chosen a different name indeed...
This makes so much sense. I repair for a cell repair that ships to companies like CSAT
we call that "modern slavery" in germany
Yup, but I've never seen or heard that any store in Germany had so bad working conditions.
@@onespecialddnerd5933 Here, bad working conditions in stores that I know of (mostly supermarkets and the like) are already if the workers are sitting in their chairs for 8 hours a day and don't get much of a break or fresh air. The other stuff is mostly tied to salary, although i find it hard to compare the US to Germany, as we not only have different prices on stuff, but also have different tax, additional things like mandatory health insurance and other stuff that may affect what we perceive as fair salary.
Hi Louis, you have singlehandedly sparked a Consumer Bill of Rights movement. By educating and empowering RUclipsrs to try and fix their own stuff and expose corporate America greed, lies and heartlessness 😫
“Right to Repair “ movement is so necessary now to combat the tyranny of the Evil 😈 Apple 🍎 Empire!
Hello Loius!
Living at Portugal makes a bit difficult to send you my mac.
So, I apologize for the question, but here is:
My late 2012 mac mini stoped sending sound through the headphones out.
What can provoque this?
Thanks for your help.
The port may be broken but the issue is more likely just junk inside the port which interferes with connectivity between the jack and the cable. If you repeatedly insert and remove a cable, that might clear it. The port could also be broken. Maybe it's bent or broken off the board. In this case, you'll need some soldering to fix it. Sometimes, the audio circuit on the board may be damaged. Those are all the causes I've observed. With the last two, you'll probably need to hire a repair because those fixes are a bit involved. Be sure to also check sound output in system preferences. Mac mini seems like a device that may try to route audio to speakers in a monitor or other non-existent audio source. I don't know personally as I've never owned a mini.
Thanks a lot for the help.
It happened after a 230v power loss in my home. So it may be a burned component. Is there some kind of fuse?
@@maialopes7352 look for corrosion on the board as @Lukas Beier suggests.
@@VornameNachname86 I will do it.
On the phones... I used to work at a place where my having a phone was assumed, and used for work. Now, the place I work actually PAYS me to carry my phone.
22:00 does people think an apple engineer who designed the system is really troubleshooting and fixing broken machines?
They believe their inbred bar workers are highly trained and fix stuff in the back LOL.
Thank you for a great incite into the worst parts of the tech industry. And the great people that are suck up in it.
Louis, PM me if you would like more info
Great Video as always Louis. Many really great points. I used to work for a small ewaste company that people complain about job conditions in some similar ways.
On the subject of CSAT though, I find it interesting that this company also does repairs for companies like Dell, I wonder what other companies they do repairs for. Because in addition to the "White glove treatment" you talked about, The idea that Apples repairs are somehow better then other OEM company repairs can also be trashed.
Also for a tech company of its size, the website they host is pure trash....
Call out that virtue signaling nonsense :P
When I listen to this, I am reminded about my first job location. 12-hour food packaging at a factory. Working conditions are not so great, particularly if you are a bit too tall for the tables that it fucks your back. Also, you are stuck at a spot for almost four hours standing until your break.
I've heard that the work got harder with more pressure on being back on station on the dot from break or from the restroom. I suppose not many complain because there are quite a bit of undocumented immigrants who don't really speak English, kind of like the Vietnamese workers at CSAT.
can the Cashiers in the US really not sit down?
Correct
It was this way many years ago when I worked as one at a big box retailer. I actually remember soreness in my legs until I got used to it. Probably derives from the if you're sitting, you're signaling to the customer you're not available to help them.
I can't think of a cashier in the UK who doesn't have a seat available. The fact they are at the register, waiting to take your money, is usually a good sign they are available. My trips to the US always left me torn between sadness at the way workers are treated, but anger at how willing a lot of those workers are to defend the system that abuses them. I have a friend who was arrested for sharing his lunch with a homeless person in a park. Arrested for giving food to another human being? Yet sharing the same sandwich with just a friend? Legal. I have examples that could fill several books... I wish it was going to get better...
@@AnonEyeMouse land of the free right through?
Friedrich K “just get another job”
One bathroom (depending on the total number of toilets and urinals) for 500 people is most likely an OSHA violation. Call OSHA and file a complaint. Also certain states have mandatory breaks, and/or lunch if working a certain amount of hours. Check with your states labor board.
Thanks, Louis, you are restoring my faith in humanity ...
I had no idea about this. Watching these videos and the Jessa and Apple forums repair situation, I just can't give money to a company that has these principles. I'm switching my iPhone. I know it won't make a big difference, just like I stopped eating meat, but at least I feel better. Subscribed.
I worked as a repair technician at the dell branch of this company for about a year. I can confirm that everything said here is true, and that it gets worse. I would also like to add that csat has taken zero safety measures in regards to coronavirus outside of adding a hand sanitizer dispenser at the entrance of the building. I quit 2 weeks ago after an all personnel meeting was called, in which hundreds of employees were gathered together in a tightly packed group to listen to a supervisor explain to everyone that they need to wash their hands more often.