Have you considered selling it at a discount to recover some costs? Some people here might be able to try something that is close, but can't afford the full cost. I know I had to wait a while before I could start my subscription, and would have tried a "next best thing" long before I got my first box.
I agree with this. Label it as "seconds," "2nd grade" or something (not sure what they would call it in the tea world). If it's not bad, but not up to par, it should still be sellable. I can see Jesse only wanting to sell the best, but if he has the stock and it's not bad, then it shouldn't be a big deal if people know it isn't "top shelf."
@@AlvinKazu I totally get keeping up standards. This just feels like a one off and I know how things, like this, can hit small companies. I like the idea of "Seconds"
I believe the downside of this is it would be seen as endorsing the shady action of adding the second crop. In dropping the second crop all together and taking the loss, it conveys they need to do better or they'll be dropped. For a company that boasts good quality goods, accepting and selling less than good quality goods can cause issues for the long term even if the initial problem doesn't last long. This is at least how I'm reasoning it as I'm not a business owner
@@emmabemmaboo Well, as a business owner, you don't want to lose money in any way, but at the same time you don't want to ruin your reputation by selling inferior goods as superior. That is why having the item labeled as a non-top shelf item would allow him to still sell the tea, but people shouldn't expect it to be as the first batch was. IT seems the tea is still good, just not the same as it was before. So as long as NOTHING IS WRONG with it, there is no reason NOT to sell it. It just cannot be labeled the same as the other stuff, then people will complain/question it. When I go to farms they have Firsts and Seconds, Seconds are less `visually appealing fruits, etc. The tea farm was most likely notified and I would think that they would change their ways, but Jesse selling it or not doesn't affect how the farm does things. Jesse not buying from them would be an issue, but i'm not sure if Jesse gets from multiple farms or what.
Great way to handle an issue like this… hopefully this works out for you. I have also tried that tea from before this issue popped up and it’s what’s got me into jasmine teas. :)
that tea is really good! Also we only had a few issues out of hundreds of bags, and the second crop isn’t crappy tea, but it is not what people may think they’re getting if they had it before and that’s the issue. But it’s not bad tea at all
You rock Jesse. Having such good business practices will pay off over time, I believe the loyalty you deservedly earn from your customers will ultimately cover the hit and then some
Honestly, this level of transparency and respect for customers makes me want to buy even more tea from you. I’m sure you’ll make up for the losses since you did the right thing. ❤
I did technically have a bag from this batch, it didn't hurt my heart or anything, but I did notice the difference in profile. Appreciate you getting to the bottom of the Liubao mystery!
man stuff like this makes me so excited for when i finally find a suitable moment of expendable income to treat myself to your beginner set, you're truly the goat homie and i hope to be able to support you soon 🍵
I was thinking about it, and in my situation, this is probably the perfect move. If I had ordered this tea, as a pretty new customer, and had thought it fell short of how I remember it, it might have been enough for me to look elsewhere in the future. Instead, I find this transparency and commitment to the brand impressive and expect to be a customer for long enough to put a reasonable dent in those losses. There are hidden benefits to running a business with integrity.
Way to Go Jesse! I respect you for handling this issue in such a manner. You have standards that I wish some others would have. Not all business are created equal. I wish that you and this tea supplier can improve the communication if any issues happen in the future. I am sure that they wish to continue with this business relationship that they have with you. Blessings to you and yours.🙏
Someone should make this required watching for other businesses. This is perfectly how you deal with a problem. Explain how you learned, show the way you looked into it, share what happened, then make it right. Thank you Jesse
For what it's worth, I noticed a difference and haven't drank much of the packs I picked up after flying through the samplers I had. I didn't send an email cause I chalked it up to either me misremembering the original tea or normal quality differences. The transparency is probably good in the long term as I would of thought twice about ordering any more.
I just tried this one today from my sampler box I got a while back! It was delicious and I enjoyed it by the river after my hike. One of my favorites of the many teas I’ve gotten from your tea house.
Great practice! Love it! I think it's fine to go ahead and relable the substituted tea (if you can't return it) and sell it as what it really is. People may like it just fine when they aren't expecting something else. Or it could serve as a gateway purchase for first time customers.
Thanks Jesse, I'm very glad to have you out there making sure you're running things the right way, not enough Western tea companies doing the right thing but you're certainly setting a standard
Jesse. Honesty is the best policy. And you are a honest dude. You exhume decency and I love how hard you work at doing all of this. I can see how time consuming it is. God bless you sir
You’re so damn awesome, please sell the milk oolong separately so I can buy it. I had to go to west china tea but I don’t wanna cheat on such a great guy and company. Transparency is the best thing, I’m certain if you remarked what you have you can sell it, if not anything people would buy to support you and it can be a great laugh and learning experience
I don't know what your profit margin is on this tea, but if you listed it as a low quality grade tea of the flavor and put it at the price that would make you break even or have a much lower profit margin I wouldn't mind buying it. Of course as a quality tea seller that doesn't exactly match the brand, but if you have a huge amount of this tea in inventory it is an option
This makes so much sense. I was wondering why it tasted different than I remembered. I just thought maybe something was going wrong with my preparation of it or I was misremembering or something
Good on ya. I don't order or drink tea, but I am from the culture + I come across your shorts somewhat regularly. It can be very hard to find people who do business with integrity, unfortunately, but I am glad for you and your community that you do. Hope you don't run into any more supplier issues.
Damn you are a honest man that's rare in business now days...so what is your plans with the unsold inventory I may be able to help you out eating some of the cost
I havent checked, do you have a sampler that shows different crops but of the same tea? If it was this different I would be shocked to try that myself. Help obtain and solidify knowledge.
Unfortunately, shipping to germany is at the moment too expensive for me to order from your website, so I am not personally affected, but I have two things I want to say: 1. It is great, that you are so transparent with this issue. 2. About not selling it: Wouldn't it be possible, to have it listed with a disclaimer, that it is not the normal one, and sell it with a discount? If it is still quite solid, that seems like a win-win situation: People can get a solid tea quite cheap, but you don't lose the investment completely and you don't have to discard so much good tea.
good on you man,at least you have a character and some standards, but hey don't feel too bad,this was on them not you, not like you packed it at the source or had control, what those people did was wrong and now you unfortunately end up fixing what they caused.
My bag I got some months before April, but I noticed that it’s only good for like 3-4 steeps before it goes very flavorless. Whereas the yangchun snow jasmine still has flavor deep into way later steeps. I was disappointed in my black liubau jasmine, although those first 3 steeps were pretty nice. I wonder if I got some of the lesser batch as well?
Honestly you can probably just sell it on discount with the transparency that it isn't exactly the same. Try to make back your expenses for it at least.
Why gift card for only half? Offer a gift card for the value of the poor tea they ordered and offer the remaining stuff not sold at a major discount. Bc there is a market for ppl who will want that tea and might not carw if it isnt perfect, as long as its safe. Imho
I think it’s likely we will do something like that, people seem pretty OK with still buying this crop as long as we label it properly. But even the labeling is going to be pretty costly so I need to see if the math works
Yet the Taiwan oolong preorder has still not shipped with no/minimal updates. No one likes buying something almost half a year ago with no idea when they’re getting their product…
That's kinda shady. I wouldn't expect that kind of thing to happen with tea farmers considering they should know mixing batches would've affected the flavor.
From what it sounds like it wasn't a mixed batch, but the first crop was harvested and finished, and then they harvested a second batch of the leaves, that wasn't as good as the first batch. Either from the same plants, or a different set of plants. So it's the same type of plant/tea, but just different plants or something.
They are apparently called "TeaPets" and they get the "first steep" which is usually not as good, and so it's an offering to their little pets. I'm not a big fan of waste myself though, so I'm not sure if I would do that. Idk if it tastes that great though.
This should be the standard for all businesses. The transparency and honesty is one of the many reasons i am so happy to be a customer
Have you considered selling it at a discount to recover some costs? Some people here might be able to try something that is close, but can't afford the full cost. I know I had to wait a while before I could start my subscription, and would have tried a "next best thing" long before I got my first box.
I agree with this. Label it as "seconds," "2nd grade" or something (not sure what they would call it in the tea world).
If it's not bad, but not up to par, it should still be sellable.
I can see Jesse only wanting to sell the best, but if he has the stock and it's not bad, then it shouldn't be a big deal if people know it isn't "top shelf."
@@AlvinKazu I totally get keeping up standards. This just feels like a one off and I know how things, like this, can hit small companies. I like the idea of "Seconds"
I hope Jesse considers this!
I believe the downside of this is it would be seen as endorsing the shady action of adding the second crop. In dropping the second crop all together and taking the loss, it conveys they need to do better or they'll be dropped.
For a company that boasts good quality goods, accepting and selling less than good quality goods can cause issues for the long term even if the initial problem doesn't last long.
This is at least how I'm reasoning it as I'm not a business owner
@@emmabemmaboo Well, as a business owner, you don't want to lose money in any way, but at the same time you don't want to ruin your reputation by selling inferior goods as superior.
That is why having the item labeled as a non-top shelf item would allow him to still sell the tea, but people shouldn't expect it to be as the first batch was.
IT seems the tea is still good, just not the same as it was before. So as long as NOTHING IS WRONG with it, there is no reason NOT to sell it. It just cannot be labeled the same as the other stuff, then people will complain/question it.
When I go to farms they have Firsts and Seconds, Seconds are less `visually appealing fruits, etc.
The tea farm was most likely notified and I would think that they would change their ways, but Jesse selling it or not doesn't affect how the farm does things.
Jesse not buying from them would be an issue, but i'm not sure if Jesse gets from multiple farms or what.
Thank you for the transparency!!! Most businesses wouldn't care much. I appreciate you!!!
Great way to handle an issue like this… hopefully this works out for you. I have also tried that tea from before this issue popped up and it’s what’s got me into jasmine teas. :)
that tea is really good! Also we only had a few issues out of hundreds of bags, and the second crop isn’t crappy tea, but it is not what people may think they’re getting if they had it before and that’s the issue. But it’s not bad tea at all
You rock Jesse. Having such good business practices will pay off over time, I believe the loyalty you deservedly earn from your customers will ultimately cover the hit and then some
Honestly, this level of transparency and respect for customers makes me want to buy even more tea from you. I’m sure you’ll make up for the losses since you did the right thing. ❤
I did technically have a bag from this batch, it didn't hurt my heart or anything, but I did notice the difference in profile.
Appreciate you getting to the bottom of the Liubao mystery!
Exactly how a business should opeerate, you a good dude Jesse
man stuff like this makes me so excited for when i finally find a suitable moment of expendable income to treat myself to your beginner set, you're truly the goat homie and i hope to be able to support you soon 🍵
Oh... I loved this tea in my last sampler and had only seen it out of stock since. It all makes sense now.
I was thinking about it, and in my situation, this is probably the perfect move. If I had ordered this tea, as a pretty new customer, and had thought it fell short of how I remember it, it might have been enough for me to look elsewhere in the future.
Instead, I find this transparency and commitment to the brand impressive and expect to be a customer for long enough to put a reasonable dent in those losses.
There are hidden benefits to running a business with integrity.
Way to Go Jesse! I respect you for handling this issue in such a manner. You have standards that I wish some others would have. Not all business are created equal. I wish that you and this tea supplier can improve the communication if any issues happen in the future. I am sure that they wish to continue with this business relationship that they have with you. Blessings to you and yours.🙏
If only all businesses were run this way. Proud to call you My Tea Guy, Jesse!
I think I love this man.
Jesse my brother..... you are one dedicated dude, and your customer service is beyond par. Kudos to you buddy 👏
This is the way. Just placed my first order with you because of this! I appreciate you sharing the culture and background behind tea!
Someone should make this required watching for other businesses. This is perfectly how you deal with a problem. Explain how you learned, show the way you looked into it, share what happened, then make it right. Thank you Jesse
This is good business. You will do well with decision. Keep your business small and you will flourish. ❤
N being in tea business it s especially important
Oh wow. glad to hear you stand up for your tea like this.
For what it's worth, I noticed a difference and haven't drank much of the packs I picked up after flying through the samplers I had.
I didn't send an email cause I chalked it up to either me misremembering the original tea or normal quality differences. The transparency is probably good in the long term as I would of thought twice about ordering any more.
I appreciate that transparency!! I just ordered some stuff off your site and I’m stoked about it, hopefully that helps a bit!
Big respect for the honest business and taking a loss when necessary. God bless your business Jesse 🙏🏻
Jesse, your the best! Transparency and honesty go a long way. Thanks for being an awesome tea guy.
Rewarding our confidence once again, Jesse
I just tried this one today from my sampler box I got a while back! It was delicious and I enjoyed it by the river after my hike. One of my favorites of the many teas I’ve gotten from your tea house.
I really appreciate how transparent you are with us. Thank you!
Great practice! Love it!
I think it's fine to go ahead and relable the substituted tea (if you can't return it) and sell it as what it really is. People may like it just fine when they aren't expecting something else. Or it could serve as a gateway purchase for first time customers.
You are awesome. Racking brain cells about what to do with the sub quality stuff, and can’t think of an easy solution. Good luck.
Glad your transparent.
Bummer Jesse, échale ganas! Gracias por tu honestidad 🖤
But you cud still sell it
Just remember to list it with a different flavour 🙃maybe some one will bay it
And then it not wasted
Thanks Jesse, I'm very glad to have you out there making sure you're running things the right way, not enough Western tea companies doing the right thing but you're certainly setting a standard
Just list the tea as a different thing - Liubao Gray Jasmine - for example. You can be transparent with the lower quality and still sell it.
I did love that tea!
Jesse. Honesty is the best policy. And you are a honest dude. You exhume decency and I love how hard you work at doing all of this. I can see how time consuming it is. God bless you sir
You’re so damn awesome, please sell the milk oolong separately so I can buy it. I had to go to west china tea but I don’t wanna cheat on such a great guy and company. Transparency is the best thing, I’m certain if you remarked what you have you can sell it, if not anything people would buy to support you and it can be a great laugh and learning experience
Class act! 🎉
I don't know what your profit margin is on this tea, but if you listed it as a low quality grade tea of the flavor and put it at the price that would make you break even or have a much lower profit margin I wouldn't mind buying it. Of course as a quality tea seller that doesn't exactly match the brand, but if you have a huge amount of this tea in inventory it is an option
I wish all businesses were run like yours
i respect that 🍵
This makes so much sense. I was wondering why it tasted different than I remembered. I just thought maybe something was going wrong with my preparation of it or I was misremembering or something
Real asf for this, man. Much respect.
Oooh. It’s rare to see this kind of customer service nowadays.
Good on ya. I don't order or drink tea, but I am from the culture + I come across your shorts somewhat regularly. It can be very hard to find people who do business with integrity, unfortunately, but I am glad for you and your community that you do. Hope you don't run into any more supplier issues.
Guess I’ll have to buy more tea to support you lol
Damn you are a honest man that's rare in business now days...so what is your plans with the unsold inventory I may be able to help you out eating some of the cost
After seeing this I'm gonna nut up and buy from this man
Wow what a solid guy… I wish more businesses were like this
I would love to still buy some of the second crop from you, I think listing it differently on the website would be fine. Maybe a little discount...?😁
Ive never had the 1st batch of that tea, I would buy some of the different crop off of you as id have nothing to compare it to.
This is my favorite!!! Is it still available on the sampler boxes?
thank you!
I havent checked, do you have a sampler that shows different crops but of the same tea? If it was this different I would be shocked to try that myself. Help obtain and solidify knowledge.
Unfortunately, shipping to germany is at the moment too expensive for me to order from your website, so I am not personally affected, but I have two things I want to say:
1. It is great, that you are so transparent with this issue.
2. About not selling it: Wouldn't it be possible, to have it listed with a disclaimer, that it is not the normal one, and sell it with a discount? If it is still quite solid, that seems like a win-win situation: People can get a solid tea quite cheap, but you don't lose the investment completely and you don't have to discard so much good tea.
Sell the inventory, just make a note in the description...but that's great business on your end
Why would I want half of the money back in store credit? Lmao
❤
I purchased two 50 gram bags of the liubao black jasmine on April 9th, and noticed the same quality change. I take it that is outside the window?
Solid
Was wondering where the liubao black jasmine was from the starter kit.
Will you be getting more back in the future?
Sell it discounted with story explained. You’ll recoup some of the losses
Do you have a multi pack of different types of tea for someone who has no idea what type of tea they like on your website?
respect
Id still buy it just throw a disclaimer
good on you man,at least you have a character and some standards, but hey don't feel too bad,this was on them not you, not like you packed it at the source or had control, what those people did was wrong and now you unfortunately end up fixing what they caused.
King
My bag I got some months before April, but I noticed that it’s only good for like 3-4 steeps before it goes very flavorless.
Whereas the yangchun snow jasmine still has flavor deep into way later steeps.
I was disappointed in my black liubau jasmine, although those first 3 steeps were pretty nice.
I wonder if I got some of the lesser batch as well?
I'd buy the lower grade tea at a discount, if it was offered
Honestly you can probably just sell it on discount with the transparency that it isn't exactly the same. Try to make back your expenses for it at least.
Why gift card for only half? Offer a gift card for the value of the poor tea they ordered and offer the remaining stuff not sold at a major discount. Bc there is a market for ppl who will want that tea and might not carw if it isnt perfect, as long as its safe. Imho
I think it’s likely we will do something like that, people seem pretty OK with still buying this crop as long as we label it properly. But even the labeling is going to be pretty costly so I need to see if the math works
Yet the Taiwan oolong preorder has still not shipped with no/minimal updates. No one likes buying something almost half a year ago with no idea when they’re getting their product…
👍🏻
Might be good to get a new tea guy that sounds very untrustworthy
Could you just sell it at a discount?
You run your business well.
You gonna get it back in stock eventually?
So, will you be able to restock it? I love Liu Bao Jasmine and what I have now isn’t amazing
Sell it for cheap, I’m sure people would buy it at a discount
Put it back on your shop with a new lable. I'm sure I'll help put a dent in it.
Did you end up moving the stock?
I ordered two 50g on the April 25th what should I do next?
That's kinda shady. I wouldn't expect that kind of thing to happen with tea farmers considering they should know mixing batches would've affected the flavor.
From what it sounds like it wasn't a mixed batch, but the first crop was harvested and finished, and then they harvested a second batch of the leaves, that wasn't as good as the first batch. Either from the same plants, or a different set of plants.
So it's the same type of plant/tea, but just different plants or something.
Why do you pour your tea on those little animals?
They are apparently called "TeaPets" and they get the "first steep" which is usually not as good, and so it's an offering to their little pets. I'm not a big fan of waste myself though, so I'm not sure if I would do that. Idk if it tastes that great though.
This is why people have trust issues regarding Chinese products. I had an issue with a seller in China myself recently.
Just got my first sampler pack from your online shop, it's the real deal and so easy to jump in and learn and enjoy the journey! ✌🏼😁🫶🏼