This problem stems from a crack in the trigger. Amazon offers an inexpensive replacement trigger that is more robust than the original one and there are several videos on RUclips showing how to go about replacing it.
Our first V11 had a trigger problem but we were lucky that it wa still under warranty. Our just over 2 year replacement V11 Torque isn’t charging, canister keeps sliding down, and the wand barely connects to the body. Dyson offered us 20% or replace the following: battery, body, and wand - it would cost several hundred dollars to (potentially) fix the issue. We have to dogs that shed - I vacuum a lot. Not sure what the heck to do; I’ve always used Dyson but now I’m afraid of spending our hard earned money on a machine that’s going to break in two years. If I go with someonething else, it’s either, Miele, Hoover, or Shark.
My canister is now sliding down too. Not going to purchase a replacement and will wait till this dies. I'll probably go with a Shark when the time comes.
This problem stems from a crack in the trigger. Amazon offers an inexpensive replacement trigger that is more robust than the original one and there are several videos on RUclips showing how to go about replacing it.
love the YEAH at the end
Our first V11 had a trigger problem but we were lucky that it wa still under warranty. Our just over 2 year replacement V11 Torque isn’t charging, canister keeps sliding down, and the wand barely connects to the body. Dyson offered us 20% or replace the following: battery, body, and wand - it would cost several hundred dollars to (potentially) fix the issue. We have to dogs that shed - I vacuum a lot.
Not sure what the heck to do; I’ve always used Dyson but now I’m afraid of spending our hard earned money on a machine that’s going to break in two years. If I go with someonething else, it’s either, Miele, Hoover, or Shark.
My canister is now sliding down too. Not going to purchase a replacement and will wait till this dies. I'll probably go with a Shark when the time comes.