Why Has My Car Been in the Shop for WEEKS? Let Me Explain
HTML-код
- Опубликовано: 27 авг 2024
- Why does it take forever to get a car repaired today? After working as a mechanic for over 20 years here are 5 reasons why cars take longer than they should to get correctly fixed in my shop. ➡️ Don't forget to check out @MrsWizardsWays and her stories from working at my shop: • My Best Stories From W...
RED GLA VIDEO: • $2K to Fix an Emission...
BLUE GLA VIDEO: • The INSANELY High Cost...
🔮🔧 AMAZON AFFILIATE STORE #ad : www.amazon.com... 🔧🔮
🇬🇧🇬🇧 UK AMAZON STORE #ad : www.amazon.co.... 🇬🇧🇬🇧
👕 CAR WIZARD MERCH: teespring.com/... 👕
📷 INSTAGRAM @realcarwizard / realcarwizard 📷
🧰 BENDPAK LIFTS: www.bendpak.com 🧰
🎞️🚙 CAR WIZARD SHORTS ON FB: / carwizardfb 🚙🎞️
🎸 LIFT AND OUTRO MUSIC BY CLAYTON CAGLE: / claytoncalifornia 🎸
🎶 INTRO MUSIC: Green Daze by Audionautix is licensed under a Creative Commons Attribution 4.0 license. creativecommon... 🎶
#carrepair #carwizard #carmechanic #autorepairshop #automobile #cars #car #mercedes #mercedesbenz #mercedesgla #maserati #maseratiquattroporte #mustang #gt500 #cobra #dodgeviper #viper
![FNAF Into the Pit has A LOT of Unused Graphics | LOST BITS [TetraBitGaming]](http://i.ytimg.com/vi/6YhZCRdipl4/mqdefault.jpg)
I don't bug my mechanic. I know he wants my car out of his shop more than I do. He doesn't make money on storage. His space is limited and he always has a next customer to deal with, so he doesn't keep cars taking up space if he doesn't have to. It took me 30 years, in a city full of mechanics, to find a mechanic I never had to question (except for advice or to increase my understanding of new tech).
👍
Not all mechanics operate that way. Sometimes they need to be nudged a bit to get stuff done in a timely manner. ESPECIALLY, if it’s a warranty claim.
@@eugeneweeks3325 I know. It wouldn't have taken me 30 years to find one I could trust if they all operated like my current mechanic. That said both cars I take to him are far out of warranty. With a warranty claim you're dealing with dealerships, even if indirectly. Problem with warranty work is that nobody wants to do it because the rate the car companies pay is not the market rate so no profit for anybody involved.
I fix my own cars unless a hydraulic lift is mandatory. Then, I suck it up. I've easily saved over $30k in my lifetime doing my own labor.
you would think that but my dad has had a shop take over 6 months of not touching it when all the parts are there
Mrs. Wizard hit the nail on the head in one try. All "Specialty & Exotic" cars have certain parts that are made out of the extremely rare metal Un-Obtanium, It is mined only in the country of Fugahwei by a tribe of indigenous people who do not have access to USPS, FedEx, UPS etc. Therefor it has to be carried out by dog sled to the nearest customs house that is approximately 2000 kilometers away where it sits waiting for the paperwork to be completed for shipment to the manufacturer. It is then fabricated into the desired part. Barring coffee breaks, weekends, bad hair days or zombie attacks it is sent immediately on it's way only to arrive either damaged, non-functioning or the wrong part to begin with.
... The part is made by Fiat it does not matter what the box says
Tyler took his time getting the part for free winter storage at Wizzy's shop. Worked out well.
Therefor?
fix it again ...@@ron8935
Don't forget all shipments across the ocean are performed by a one-armed man in a canoe.
In 1974 I bought one of the first FIAT X1/9 models in California. Fun car, but several weeks after delivery I noticed the throttle cable was fraying at the carburetor. I went to the dealer to have it replaced under warranty and he pointed to five others in his shop that were waiting for the same part. FIAT had underestimated how many of these would break and had not stocked enough in the US for this new car to meet the demand of a poor routing mechanism.
I did find that a VW Transporter cable would work and was the correct diameter (an unusual 0.8mm rather than the common 1.0mm) so I bought two (one as a spare if I need it) and gave one to the dealer and had him install it and tweak the cable guide mechanism to run free and stop the wear.
I told him where I got the cable and the VW part number. He was so happy to know where he could get the part and get those other cars out of his shop that he gave me a free oil/filter change and tire rotation.
To this day I think of some guy in the VW parts distribution ordering center scratching his head wondering why there was a sudden demand for relatively obscure Transporter throttle cables. 😂
It's the same with Tesla. They have no back up parts on hand unless it's regular maintenance. My neighbors were without their Teslas for over a month for 2 different issues.
nice story!
Well and you was not able to get an universal HQ throttle cable from a Chevy speed shop replacing that crap Fiat throttle cable???
Grimes is a wizard in his own way. I hope he's paid well. Thanks for doing what you do and sharing with us!
Nothing will make you want to close up shop more than when you wait weeks for a part, and when it finally arrives it turns out to be defective. Especially in an industry like mine where we CAN'T get OEM parts because we might "hurt ourselves" replacing a battery on a computer or phone.
I’m about 100 miles north of Miami, in an area where many people have more money than sense. I’m a couple of miles from a Maserati dealership that seems to be doing just fine.
Miami Ferrari has a checkers drive in, next door.
I live in Newport Beach in So Cal. We have some of the wealthiest dealers in the country. If these people could spend more money on a car, they will. Just for status on a Sunday drive.
That radiator for the 49 Cadillac is impressive. A one off custom job, and you found someone in this country willing to do it.
$1000 for a custom made radiator seems like a great deal. Probably discounted for marketing oppo.
Greens radiators in Johannesburg will make you the same thing for less money but out of brass. So in 60 years a leak can be soldered 😀
I had a Maserati Sebring series one (they made a lot of them, 180 or so) my radiator took a week. I paid the same price as a new Mercedes OEM one.
Making radiators isn't all that hard. Back in the 70's, some radiators were kept in stock, but most were fabricated in under an hour. And no, they didn't cost a thousand bucks either.
I remember that 500 cubic inch (8.2-liter) V-8 from the 70s. The Eldorado had it.
Since we don’t make much in America anymore, I agree, the radiator is impressive. Sad when you think about how much manufacturing we sent overseas.
I work at the post office fixing damaged boxes. I found a box with a dirty oil pan from eBay in the corner of the room. Apparently, no one wants to do the dirty boxes . So, I took the time to fix it so that the project could be completed whoever ordered the part.
So, you fake out packages that were damaged so you can't be blamed for it?
@@TheFrenchPug 👍What a concept!
@@Michael-yi4mc I can't believe they actually have someone doing that. Lol
@@TheFrenchPug 👍Because the public doesn’t know how to wrap a box.
Eons ago I worked at a “foreign car dealership”. They sold some British cars and would try to service any British car, plus selling and servicing Volvos. Volvo had a great idea; every dealer would stock seldom needed replacement parts. That way parts are only a state or two away, rather than on a distant continent. The dealers were partially compensated by Volvo. It made things easier for everyone. Meanwhile, the British parts seemed to be handled by Monty Python
I live in the UK and waiting for spare parts has been the same for years, if it arrives in a couple of weeks
you have been lucky.
Maybe Marty Feldman.
Volvo has an excellent parts supply chain, I used to have an S60R which is a very rare 20 year old car and I had absolutely no issues finding or shipping OEM parts. I actually went into a local dealer cause I was bored one day and wanted to replace my air filter and even the parts guy was amazed they had one in stock, it's a one of one filter it's not used in any other Volvo 🤣 🤣🤣
That's a cool story. Volvo was always ahead of their time and made solid cars. They don't seem to have that reputation anymore.
You mean swedish
I've had to have a transmission replaced on warranty by Toyota. They sent an engineer to the shop to help disassemble, inspect, and package the transmission to send back to the lab in Japan. Apparently mine was one of the first of a major issue they found. The dealership provided me with a free rental for the entire repair duration (1 month). I was good with it. But, these days - we have a spare car for the rare times we need to leave a car at the shop more than a few hours.
My Nissan Kicks went in for a small oil leak under warranty, was only supposed to be in there for a day, they ended up snapping a bolt off in the block and screwing up the threads so bad they couldn't be repaired. Warranty paid for a new engine and I was out of a vehicle for a month and a half. I get why this stuff happens now lmao.
Nissan kicks, enough said.
that stealership should have offered you a loaner vehicle from their sales lot while you wait
@@user-xx9dk1gh6c Nissan = Japanese Chrysler 😯
Hey, a month and a half isn't that bad for a new engine. Congrats on that!
@@ricebike they did, I had a loaner for free the whole time.
Wizard is going to make a million pretty soon!
The only question is how it took so long. Great content here.
car wizard needs an ebay motors sponsorship, its be a pretty relevant one
Sponsorships don't pay the bills. The only thing which makes sense, once a channel gets big, it's to advertise one's own business. That's what Doug DeMuro did. He started out plugging Autotrader, but eventually quit Autotrader and started his own company *_Cars and Bids._* If it weren't for the advertising opportunity for *_Cars and Bids,_* it would be pointless for Doug to continue making videos.
@@aliendroneservices6621the fact that you accented the name the way he says it shows that it works too lol. Only difference here is Wizard has a size and time limit on how much business he can have with a physical garage with limited space.
I know what you mean waiting on parts for the Viper. Mine was decommissioned for like 3 months as I found more stuff I wanted to replace!
Vipers are notorious for having hard to find parts and also insane markups, tons of their parts come from other Chrysler products but once they slap a Viper logo on it the price gets multiplied by 20.
@evelynsahoe8896 Yeah I've experienced that in my almost 2 years of ownership lol.
At least with Hoovie, he understands about delays. He's experienced enough to know how it works
Hovie has another car to use. Lots of them.
He owns enough cars not to care. Most of us don’t.
Mr. Wizard is getting stuck on the words actual and actually.
Plus, he has an extra car to drive :)
@@rolandthethompsongunner64 Yep and he always seems to make a big deal about the cost of repairs but I suspect that's just an act for the sake of the video. Adding a little drama to what would be another boring video.
Best to give your mechanic a rare, friendly query. NOT a ticked off one.
Hi the Wizards. Anthony from Apollo Car Services. London UK. I admire your bravery using Ebay. I stopped ages ago after being sent wrong /defective parts from the box or worse, when the part fails after weeks or months. Those sellers won't pay for the additional time you put to repair the same thing again. If the part is not available from my trusted shops and not repairable then I contact the dealers, if the part is discontinued at the dealership, then the search for the holly grail starts...
Waited 3 months for Toyota struts for my 2017 Highlander during COVID.
Waited 2 months for a front splitter on my corvette due to COVID. The county paid due to a pothole and wouldn’t let it go until it was completely fixed at the dealer
I waited 5 months for aftermarket turbos on my BMW. OEM were $2k each. Aftermarket $1400 for both, and can handle more pressure than originals. They run fantastic but that Covid screwed everything up really bad.
@@Rob_S_Z06Wow. That's cool that they took care of you though. They would just tell us to go pound sand in California.
Whenever I send a vehicle in for repairs, I tell the mechanic there is no rush. I have another vehicle that I can use and I don't want to rush them on necessary repairs. Great video as always. Great to see Tyler in your video. Man, the person who owns that 66 Chevelle has been really patient on getting their car repaired. It makes so many cameos. Love those old Chevelles.
The Maserati brand is today owned by FIAT group.
I'm sure in Torino Milano or Roma, you could get that thermostat at every second or third parts shop, for under 30 Euro.
Fiat is bankrupt were ar taken over and fusioned with Peugeot and Opel
That price WAS a surprise, I guessed the same amount that Mrs Wizard did! I must add that this is not really an early model. I remember the knife-edged Quattroportes that hit Marin County in the early 80s... They had styling of the LM002, the reliability of a Jaguar, and the fuel economy of a school bus.
The injector shipping story was brutal! How can a company do business by mail and tell a customer that? And they're still in business!
Great Video Wizard today! Always love your repair nightmare stories. Had something happen to me with my wife's Mercedes on the stands with the transmission cover off. All I needed to do was refill the fluid. But NO!!! Our model had a newer pan that needed an additional plastic attachment to fill it with. Took me 3 days through Ebay. Then, took me only 20 minutes to finish. THEY DONT WANT US REPAIRING OUR OWN CARS!!!
dont buy chinese crap
Wizard, you hit the nail on the head with eBay. For hard to find parts, it's hard to beat.
For those used MB screens, order several, find a good one hopefully and return the rest.
I appreciate the deep dive on the GLA screen. eBay is usually good for stuff like this and getting a "bad" screen doesn't have anything to do with all GLA screens being junk or something. Details matter.
Let's do it guys and gals! LESS THAN 7,000 more to go!
3/5/2024
Wow!!! 1 million on a car you tube channel? Very, very good Wizard and Wife and crew!!!
I feel like its time we kick off the, "FIRST ANNUAL INVITATIONAL OMEGA AUTO SQUARE DANCE!"
Anyone else wanna get in on this? Come on! Square dancing with Mr. & Mrs. wizard? Sounds like a blast! Lets get Travis Bell to DJ!
What is square dancing?
@@TheFrenchPug square dancing is a traditional social event in the south involving simple choreographed couples dance moves that are instructed by a caller that decides which move is next. Simple fun 😊
@@user-gf9kz8mj8o Oh crap. Then I know I couldn't do it :) lol
@@TheFrenchPugYou also need a little bit of incest, moonshine, and pointy hats to have real square dancing 😂
I LOVE the Car Wizard...I'm in LA and I am certain that the Car Wizard presides over tens of thousands of Americans who love their cars and are suffering from serious Car Wizard-envy. God I wish I lived in Kansas...I would take all our cars to him. I know a lot about car mechanics, but still, as a result of watching the Wizard's videos, I have much more intelligent conversations with my local mechanics. Thank you sir for all you do!!!
It's like as soon as a car is discontinued, the manufacturer is not obligated to make parts after that. Even aftermarket parts are sketchy
Aren't they usually suppose to do so for about 10 years?
@@onlyrog5There's no such law in the US that requires to do so
@@kclefthanded427 Ahh good to know. Thanks.
I think at least for emissions parts surely@@kclefthanded427
My car has been at the dealer for 3 months. Because I watch you videos I know that patience is key. And don’t mind waiting for it to be fix correctly.
I would abandon the junkbox & get another car.
As a newer eBay seller, I’ve had a few instances where things got damaged in shipment. Having them shipped back costs the seller a second freight charge, which doesn’t make sense knowing the item can’t be repaired.
I wish the wizards shop was closer to me. A honest mechanic is hard to find.
He does great work but probably charges BANK!!!
Rockauto has a lot of parts that can be hard to find. That water pump for the GT500, they have a MOTORCRAFT one on there for around $300
10:08 - I totally feel you. On a totally unrelated business but we called our vendor asking why they haven't replied to our email and they literally said the same thing: oh I haven't been in the office and I will try to get to it by the end of the week.
WTH?!? It will be like 5 days and I had previously sent multiple emails but finally broke down to call because I didn't even get a courtesy response from anyone. Like this is not how you guys run a business which is strange because we haven't had issues like this in the past and have been with them since 2018.
Customer service: it's a lost art.
Make sure you'll leave them a hellish review on google maps! One that will even make satan to crumble.
Your so honest and straight forward, great to see !!
That radiator is beautiful. Nice work.
For Ford hard to find parts call Green Sales in Cincinnati Oh. They buy all discontinued Ford parts.
Thanks car wizzard. The explanation is sound, however the sting still hurts as a customer who has to rent a car while their daily driver is waiting for repairs.
That's the killer.
Thanks for the video. As someone who's used to delays in other industries (agriculture) and stuff like waiting on parts I get it, but it's nice to hear about the specifics and such within your industry.
Time and spare parts delivery are a fact of life with repairing anything these days.
I repair vintage electronics and spend hours trying to find spare parts, and these days
you just have to be patient and wait for them to arrive, Air Mail priority delivery is just
more expensive and not that much faster!
Dealing with impatient customers is an art, some just refuse to understand that it is not
me causing the delay.
THANKS!
People in general are just impatient.
"If you fail to plan, you fail to plan."
That includes having a Plan B, C, D, etc. for those unforseen occurances.
LOL......"plan to fail".
I thought it was "if you fail to plan, you have effectively planned to fail."
@@heavenhelpus479 Typo on my part. You're right 🙂
@@RD-km4yi You're right; I just typed it wrong 🤦🏿♂️
It's because wizard is always making videos instead of working on the cars, lol!
that is very mean! but very funny
Fr 😂
Because Hoovie bumps them, if he needs work done.
Some truth in that 😂
😂😂😂😂😅
Thanks for the lecture. It’s all about communication. If everything is communicated right the customers will me more pleasant. It always goes both ways.
@carwizard you are exactly right with this video. For the GT500, Rockauto has both parts you needed, OE Motorcraft available.
An excellent video. Agreed, even dealers seem to start running out of parts a few years after a model is discontinued. I have a car that was built for 9 years with few changes. The dealer network started having problems sourcing many parts 3 years after the model discontinued.
Reminds me of the time when working part-time for a towing company that was connected with a motor club that had three letters for a name...... we would get calls for tire changes. I get this one call to a driver in someone's driveway with a flat. No problem.... where's your spare? I asked him. ".......you don't have a tire to change out the flat?" Totally clueless about the logistics of having HIS tire sitting around waiting for HIM to get a flat. SMH
Snow is melting... Weather is getting better, It's almost Viper time.
I have no patience because time is money indeed, for everyone involved. I think I would start hating the poor car itself because of logistics scr*wing up. All hail the best sellers with parts easy to find.
Don’t buy obscure cars unless you service them yourself
get a Tesla
Did anyone else wish they saw Grimes in the background dancing when the wizard said " what do you think we're doing square dancing?"
I was looking for a new headlight switch for my 2008 Ford Ranger. It's unavailable from Ford. The aftermarket doesn't have any. One guy on Ebay has a new old stock switch for $263.00. I haven't paid for one yet.
Looks like a trip to the boneyard bro
It’s the same thing as the power steering reservoir for the 2009-2011 Buick Lucerne with the 3.9L V6; GM discontinued it, the Aftermarket hasn’t even tried making one, and even eBay turns up nothing. Basically your only options for it is to repair your original reservoir, or try your luck at a junkyard.
Can add to your story - waited nearly 3 months for a replacement wiring harness for a Jag. Said Jag had crashed because it was driven hard on a space-saver spare. The body work took about 10 days, but oh my, the electrical parts wait has the owner frothing. Zero understanding of why things don't work out like they desired, and no patience to listen to the why of it.
its taking Autozone 2 days to normally get next day delivery. People at warehouse are scanning the part but Not placing part on delivery truck.
Well, as a business owner myself, I can say I’ve dealt with this a lot. Bring some in for repairs “keep in mind the vehicle is also work equipment” I understand things happen, I understand shipping delays and issues finding parts, but where I have the issue with a lot of shop owners is communication. Just informing me what’s going on with my vehicle or of any delays is a way to keep me as a customer. But keeping my truck for a week and you can’t give me any information I’ll move on
Nice Chrysler Town & Country convertible in the background.
I'm a former Marine & knew this phrase instantly! Hurry up & wait should have been our motto,not first to fight..
Which is why in my shop I keep my customers updated on there car even if it’s not the news they want to hear . Communication with customers is key
So well explained, Wizard.
If you keep the customer informed. They know what happening.
this might help some one, fun fact: most monochrome information lcds get dim because a backlight cap gets dry or pop, changing that capacitor (soldering required) will fix that problem, and also if the screen have some "burned areas" that is the polarized layer damaged, you can buy some polarized film and change it (you might need to clean some glue and apply new fresh glue).
Nope, we don't do that here LOL. I hear you on that. One of the worst things about working at a dealership was waiters. You'd be hours deep into a big job and the service writer hands you a WO saying hey I have this waiter here, ughhh.
My '22 Ford Bronco needed a new MIC top replaced, took 3 weeks to get everything, dealership called me, made a appointment to have it replaced, they scheduled me in 4 days. Dealership had my Bronco for 18 days, apparently there still was a missing part. At least the dealership gave me a new Lincoln with 180 miles on it while they had my vehicle.
Once I bought a lower arm and could not fit although it looked the same. After comparing with oe it was slightly different, but fleabay had the part number as it fitting. To say I was pissed off is understatement.
When you agree for a timing belt replaced with a mechanic and later pop into the garage the car was't even moved. I just took it away and did myself.
Awesome and outstanding as always.Thanks for sharing and taking us along
I know how you feel Car Wizard. I am in the U.K and would like to tell you about the Iconic London Black Cab " Taxi ". Since 2015 the company who now owns and makes the Taxi is owned by a Chinese company. I deal with 3 of these Taxis. Suddenly there is a lack of spare parts. One mayor example is the Clutch Kit. Apparently there was only one company in the U.K making them and they have stopped. So now if you have a Manual taxi and the clutch fails you are in cloud nine because you can not get one. The only cause of action is to get a used 2nd hand one at an exorbitant price ( 5 or 6 times the price of a new one ).I know of Taxi owners whose Taxis have been laid up for months because they can not get a Clutch Kit. The only other option is to scrap the Taxi and buy an Auto. As i say this is only one of many problems finding parts for the London Taxi. By the way Car Wizard I do not trust Ebay for the listing on this item. Just think . I pay a garage to take off my gearbox and the broken clutch only to find that the clutch I bought off Ebay is the wrong one. I've lost a lot of money because I still have to pay the garage for taking off my gear box. Hope you understand Car Wizard.
Dealt with this myself, I have an old Mercedez that needed an ignition coil, but then when I got it, I realized that it looked the same but it was mirrored to fit the foreign ones! So then I had to go through the process and wait even longer! took about 4 weeks!
One of my shops waited on a new steering wheel for a 2017 Ford F-350 for 8 months before insurance totalled the vehicle. (For reference, the steering wheel on these trucks contains the SECM, which was damaged during the collision. Used parts often come from accident vehicles, and the SECM sets an irreversible flag anytime there's airbag deployment)
It's not just exotics and classics that you can't get parts for. Over the last few years, I've had current-year model cars--domestic and import alike--that I couldn't get parts for.
It would be a pleasure to have my car at your shop, I understand the parts problems. My mind would be at ease because of who you are. Unfortunately I live in southern New England so that's a bummer. Keep up the fantastic work you do.
I can understand most of this, but once My car was at the shop for 2 months waiting for an INSPECTION !!!!!!!! wasn't getting anything fixed, I needed to know what might be wrong, then I would take the car back. A fucking INSPECTION on an issue took 2 months.
I think your car was used for joy rides.
Nah I knew the shop, they were heavily understaffed at the time+ workers getting sick with covid, on top of an overflow of cars to the point they had to refuse any more customers at the time, the owner just chose to go around my car and let it sit longer and longer and longer. @@gkvogt This was 2 years ago, today the owner left the guy at the counter to manage what cars to come in and out and the lots are soooo much less backed up now.
@@gkvogt😂😂😂
My daughter got rear ended in her brand new Chevy Trax on December 23. They are waiting on a rear quarter still, with no estimate on arrival. How can GM not be able to supply sheet metal for a vehicle in production! Because they can.
Lol next on Car Wizard SQUARE DANCIN!!!!!!!
I get delays. But what gets me is lack of communication. To many times shops will say "oh it will be ready tomorrow" and tomorrow comes and it's not ready. Just be honest. When I quote my customers (I work in IT) I like to under-promise and over deliver. And when delays happens, a 60 second phone call to say, "Hey, I am so sorry, your parts got delayed. I will let you know when they come in." Goes a long way.
In a new world with supply shortage, it totally makes sense to have a big shop to store parked half-disassembled cars. If you had a small workshop you would already be bleeding money. Shops are not a flow business anymore… due to lack of parts, those are more parking lots waiting for parts supply.
I got my catalytic converter replaced a year ago on my 2012 Ford Expedition, then one side went bad. That was over a year ago. It’s warranty, so it won’t be out of pocket, but the waiting game has been insane. Backordered, short supply, stopped production, or workers went on strike. I finally have an appointment to fix it tomorrow. 😅
Water pump failed 1 week before Christmas. Misdiagnosed by one garage. Moved the car to another garage, Christmas shutdown, part ordered in January took 3 weeks to come from Germany. No car for 6 weeks.
The thought of you square dancing around the shop is A interesting thing! Maybe you should make a music video of that exact thing.. and machine shops and ebay are making a comback lol its all full circle at this point
My car was in in for a alignment, then the abs sensors was wrong, then steeringjoints was bad, then the brakes where bad...But the technichians took it one by one. And i love them, they where honsest! Next week I can get the state approval! (MOT) for some of You. I hope. I love honest mechanics! My wallet doesn't, but that is expected. I got a reliable car!
Grimes should be called the wizard. He’s one heck of a technician
ln my case as well ordering the right part is a nightmare most of the time.....Thanks Wizard and Grimes...
Shoe🇺🇸
Work at a Toyota dealer, and we've had an aygo sitting for half a year + waiting for parts that never arrives...
It is not only the exotics but just simple domestics also. I had an 83 chevy truck in for a new engine 6.2 diesel. Took me 5 months to get it back out. Issue was finding a 6.2 (damn near impossible) found lots of 6.5s. Ok this is turning into a conversion, same block but quite a few differences that have to be dealt with. Customers core was junk--blown piston through side of block. A lot of little things to make it right and of course everything found was on the other side of the country. Then you get the vendor sending you the wrong part even though you gave them the part number you wanted, 'cuz they thought they were being smart by sending you the part for the application. Things got severely bad during and after Covid with suppliers closing down or selling out
I was doing some hail claims a decade back outside of Corpus and the shop I went to the PDR guys rejected it and the shop recommended replacing the roof versus putting mud all over it. I approved it along with other hail related body repairs/pdr but the only issue was it was a new silverado and GM didn't have any roofs yet. As a matter of customer service I called the customer up and told him he should return the rental and drive his truck until the shop gets the new roof (max 30 days for the policy and he was at least a few days in already). Of course, the guy complained he didn't want to drive a vehicle full of dings and I shot back with frustration "you only have x days of rental left and I can't make you a new roof!" There was a minute of silence and he told me he would pick up his truck.
Another reason why I don't have an "exotic".
But heck, a recent front brake job (with appointment) on my Honda was supposed to be in at morning and out that afternoon, but they had to keep it for *_2 nights_* because they were having trouble sourcing just a couple of parts. One part they had to have overnighted from a state away (which that charge was not passed on to me).
If it wasn't for their courtesy driver and me having the option to work at home, I would have been peeved. But they kept me updated (and I prodded them they're remaining honest, and they were) and all ended up well in the end. That was the first time I had this issue with that shop.
Rock Auto appears to have that pulley also $117.89 FoMoCo #7R3Z8678B Fits GT500 according to Ford also have a Dayco $107
The parts shortage is by design, make no mistake.
yes planned obsolescence because they want to sell more newer vehicles, which in turn, wont last 5 years
I heard that there was a bad run of Delco master cylinders in the 90s, and shops were changing them six or seven times until the run was used up.
I've noticed that since COVID the supply chain has been garbage, and getting parts if is much harder and takes much longer. Also, it's harder than ever to get good help, either in a shop, or an auto recycler/parts dealer.
Thank China
@@928gto oh I know. Not believable that thing jumped from bad to human like the governments are saying. They hid that from us to protect China
I call it the Covid excuse!!
We do a similar swap on the 300ZX. Late model injectors work so much better than earlier ones. Just require a pretty cheap adapter.
Three people you don't rush, the surgeon, the cook and the mechanic
My record for down time with a car was six weeks with my 2012 Kia Soul when the top end failed. First week was the tear down and and summary to the warranty folks who took another week to approve the work, then two more weeks for the parts to ship from Korea THEN two weeks to replace and reinstall. Oh an yeah that was the end of that after market warranrty. I now have a car with 180,000 miles on the long block and like 40k on the top end
I was a tech for 10 years, yeah it sucks to be hounded constantly when you're really doing your best but waiting on parts.
I know you guys don’t do this but I’ve experienced dropping a car off for a simple repair. I drive by a few hours later and the cars parked in a different spot. I don’t get a call until almost closing time. Telling me my car is finished. Either they have bad communication in the shop or they don’t want me to know it took 20 minutes. Like I won’t want to pay if I think it was an easy job or something.
That is exactly why shops don't like waiters. A shop a friend worked at preferred to quote labor cost rather than labor hours.
Mr. Brown, your repair cost will be $200 for parts and $500 labor. We should have it out this evening.
If the customer still insisted on waiting, even if it was only a 2 hour repair, they would get it done, hide the car and make the customer wait 5 hours so they think they got what they paid for. Sometimes they would quote $500 labor ($100 X 5) and only charge the customer $400 for labor and tell them the tech was able to get the job quicker than expected hoping this would give the customer a warm fuzzy feeling so they would tell their friends about this good , honest shop.
Not all shops do this, but some do.
If the customer insisred on supplying their own parts they would add a little extra labor for the missing parts markup money and if the customer supplied part was bad, the customer would have to pay additional labor and pay for the new part. This was fair.
The only times when I have supplied parts is when I bought the parts thinking I would do the repair myself but changed my mind.
I had a fuel pump fail on a two year old Mercury Sable. It took the dealership six weeks to get a replacement.
Many customers think now that covid is done that all the problems should be over. There are supply issues all over impacting every business line. I work for an electronics retailer and get the same question every day, "when is something that is on backorder going to come in?" Simple answer, when it is shipped by the mfg, "When are they going to ship it?" When hey have inventory. "When will that be?" When they get it. It is like some customers think the mfg are sitting on this huge inventory and are refusing to ship it. You think a mfg would actually do that? Well, some might but usually no.
Keep up the good work.
I missed this vid! My car story. Power steering pup went out in 2020 on my 84k km owned since new 2009 Astra.
'Sorry bro, you cannot get that pump. Discontinued, no aftermarket or reman'
This is the same story for everyone, no matter what the car is. I work for a municipality and one of the fleet vehicles, a 2022 Ford Escape, had an issue where the heat would occasionally get stuck on the highest temperature setting. After the dealer finally saw the issue, they found the blend door would stick. 2 months later, the new part arrived to the dealer broken. That was over a month ago and the new part isn't expected to arrive for another 2 weeks. This is even a warranty repair on a like new vehicle.
I currently have a 1998 4.0 ranger with a misfire, I tried doing all the diagnostics I could do with the tools I had, aka a OBD reader and some basic hand tools but it stopped throwing codes for some reason even then the misfire was still very much there, so I decided to put it in a shop assuming they could fix it within a few days; it has been in the shop for almost 4 weeks now; in that time I could have had the tools ordered and shipped to me, and I could have probably fixed it by then, I am a competent enough to do heads if I needed to, but I thought it would be easier to take it to a shop. It took him over a week to even do a compression test, let alone even try a different part, I suggested that it might be a injector because of the way the misfire behaves, and since they couldn’t figure out what the misfire was from by that point they ordered a fuel injector to test if that was the problem. I am still waiting for them to get the part let alone test it to see if that’s the issue.
I get that parts take a long time sometimes, but I too often see shops take on too much work or just don’t work on your vehicle for weeks, let alone have poor diagnostics.
Edit: while technically the vehicle is drivable, the misfire is so severe that when the torque converter locks up around 45 mph it feels like it is going to shake itself to pieces. It used to throw codes, but for some reason the it just stopped, I’ve tried every throttle position and speed, but it won’t throw a code.
Waiting for parts and spending time chasing difficult to source parts, as a diy'er I can relate to that. If the shop takes a long time, double that for me. Then the kicker. When it finally arrives, it's either not the correct part or it doesn't fit because of being aftermarket. I fully understand!
Apparently doesn’t always have to be exotic cars. During COVID I heard of a newer Taurus at a dealer that was down for over six months waiting for a new transmission to come in. Don’t know where the breakdown was. Just glad it wasn’t mine.
The frustration that whelmed me when I heard "hurry up and wait!" 😡😡😠
This is why we almost always need one more car than we really need, so we can keep mobile while waiting for parts. Not just a USA problem
except for the time a dealership had my car for 2 weeks, and never found the source of the steering wheel vibration. turned out the spark plug wells were filled with oil, and they apparently never pulled more than the first boot. all 3 of the other ones were dripping oil.