Thank you for the video! I followed along and finally got some results. I appreciate it because I spent my whole day trying to make one functional flow, but had lots of errors instead; so your video made me feel good about myself :)) Thank you again for the video, hope you'll share more like this one in the future.
To run an omnichannel flow, we only have to add that flow and make the "Use a flow for routing" check box on "Chat Buttons and Automated Invitations" true. Right? because my flow is not executed by Einstein Chat Bots.
Thank you for the video! I followed along and finally got some results. I appreciate it because I spent my whole day trying to make one functional flow, but had lots of errors instead; so your video made me feel good about myself :)) Thank you again for the video, hope you'll share more like this one in the future.
Can You demonstrate how We do it when the omni-channel is based in skill? tks for the material!
how do you use omni channel flow when assigning through skills?
To run an omnichannel flow, we only have to add that flow and make the "Use a flow for routing" check box on "Chat Buttons and Automated Invitations" true. Right?
because my flow is not executed by Einstein Chat Bots.
How we can make those queue leads to be assigned to agents ?