Repair University: Part II Post Repair Inspections For Insurance and Repair Shop Owners
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- Опубликовано: 11 май 2016
- We're back for part two of this post repair inspection and what we found, may surprise you.
It seems Post Repair Inspections are becoming more common place in our industry.
As repairs become more complex, it seems the overall quality of work has deteriorated and more and more customers are finding reasons to seek a second opinion. With some recent verdicts and growing media attention, this two part episode of Repair University will explore the types of post repair inspections and an explanation and overview of a reinspection on a repaired vehicle.
To learn more visit www.CollisionHub.com 
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i have worked in the collision repair industry since 1979 , quality has always been important to me .. my last 11 yrs in my career was at a honda and acura dealer .. insurance companies used to pay us to do measurements on structural damage on frames with our shark measuring system ,, well i had a brand new civic that needed a left front frame rail and upper rail with strut tower . the adjuster from state farm came out to adjust the damage he told me he wanted a shark measurement before and after , i told him that its 4 hrs to set up and measure ,, he said we dont pay that anymore to the shops that we have a contract with under the drp program ,, well i work on comission and the shop will never pay me to spend all day measuring this vehicle all the shop did was try to push it out the door fast because the shops agree to pay for rent cars after the agreement that the shop has 1 day turn around for 4 hrs on the contract with the insurance company , the insurance companies rush these jobs through to save money and fuck the customer every time ,,
thanks for sharing, ive learned a lot from your video
The one video I have ever seen with over 50 likes and no dislikes,Good info!
Fabulous work guys.
Ahh, and one more thing......nicely done video.
yes that was a bad repair now where I am from we take all cars apart for a certain insurance company and the insurance company does the estimate they say they do it in conjunction with the tec but I have got jobs with wheel house damage and assume I am putting a quarter panel on it so I pull the car apart like I'm putting a quarter and outter wheel house on it the adjuster shows up I go through the damage with them and they ask me how much time I need to repair the quarter I told them whatever it says in the estimating guide to replace the outter wheel house and quarter they look at me like I'm crazy one adjuster told me they do not replace quarter panels unless it is ripped. you can say this person got payed to put the quarter panel on they could of at least did it right but also they are putting it on to a destroyed outter wheelhouse I highly doubt that that was the techs choice but maybe. it's easy to say we shouldn't be chasing numbers and focus on putting out quality work doing perfect work makes it hard to finish the week with straight time hrs I see it plain as day the people that do poor quality work make more money management loves them and loads them up with work people that focus on quality fall back on hrs and don't get recognized it's easy to point fingers at body guys and painters but I see poor repair being pushed by insurance company more than anything they don't pay for cars to be fixed properly.
We see that too.
A few things to remember. Insurance doesn't say (or shouldn't say) how a car is repaired. That is the job of the shop. An insurer is not going to step in and cover you in a liability suit.
Second, insurers and shops have to stop chasing KPIs and start focusing on quality.
The issues on this car were potentially life threatening to the rear occupant.
I'd rather not do a job and lose money then endanger another human being.
When shops stop agreeing to do it half way for uneducated adjusters, the bar will raise.
However, I know your in a tough stop. Larry and I both have been there as we try to make a check for Friday and provide for our families.
The scary thing is that the way vehicles are being made today (material mix, build geometry,etc.) someone that does a better job of the procedures they do, then was done on this job, can still do things wrong enough to make a vehicle unsafe, and it may even be hard for a post repair inspection to catch some of these dangerous repairs because the procedures were done very nicely, it was just the wrong procedure. This was a poorly done repair, I'm not so sure that it was dangerous to the level described here, but it definetly was not put back to pre-accident condition and would not react the same it did when new in another collision. I totally agree, if you can't fix it better then this was done you should be in a different business.
Open your eyes woman. It is distracting.
Well it's most likely why I'll never be called up to anchor sports center. Just something I can't control.
+Collision Hub Haha besides that the video is very well done. I just watched the foam video. The balloon tip is new to me. Great information, I look forward to more videos.
+Michael James that one was fun. Shawn is a great resource. Thanks for watching!
yes that was a bad repair now where I am from we take all cars apart for a certain insurance company and the insurance company does the estimate they say they do it in conjunction with the tec but I have got jobs with wheel house damage and assume I am putting a quarter panel on it so I pull the car apart like I'm putting a quarter and outter wheel house on it the adjuster shows up I go through the damage with them and they ask me how much time I need to repair the quarter I told them whatever it says in the estimating guide to replace the outter wheel house and quarter they look at me like I'm crazy one adjuster told me they do not replace quarter panels unless it is ripped. you can say this person got payed to put the quarter panel on they could of at least did it right but also they are putting it on to a destroyed outter wheelhouse I highly doubt that that was the techs choice but maybe. it's easy to say we shouldn't be chasing numbers and focus on putting out quality work doing perfect work makes it hard to finish the week with straight time hrs I see it plain as day the people that do poor quality work make more money management loves them and loads them up with work people that focus on quality fall back on hrs and don't get recognized it's easy to point fingers at body guys and painters but I see poor repair being pushed by insurance company more than anything they don't pay for cars to be fixed properly.