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Hi, No, a small spark or possibly a hot spot is not normal in a Ceramic Infrared Tube. This could reflect a issue with the filament inside the tube, either bunching of the coil or higher resistance due to corrosion. I would hope that the issue would only cause the tube to fail and nothing further, but keep a careful eye on it, and consider changing as soon as possible. send any photos if you would like further assistance. service@customsaunas.com.au

@ is there an email I can send to or where do I send a picture or video

Hi Thomas, No, unfortunately, it is not possible to repair the filament inside the tube

Well I took it apart and all that was in it was ain’t spring of thin wire which was connected to both ends of the tube. One end of the wire had broken about 10mm from the end so I stretched it to the end and reconnected it to the end of the tube and put it back in the sauna and now it is working perfectly again .🙏👍

Hi Jeff, normally I'd be able to tell by simply looking at the heaters. Can you send some photos? Service@customsaunas.com.au

Hi Daniel, we do have a few of the controllers. Do you have the exact same control system? Feel free to send details to service@customsaunas.com.au

Hi, yes, using the same method but testing for 110-120v. I think it'll be the relay in the ceiling or the tube wiring.

If you need further assistance please contact us via Infraredsaunarepairs.com.au

The EP code is a missing or failed Thermostat Probe. Can you send a couple of photos of the unit, including the controller? Service@customsaunas.com.au

You're welcome, are you able to send a few photos? I might recognise the control panel and know if some common faults. The first thing that comes to mind is that when the switching powersupply is failing you can have symptoms like this. Email any photos to service@customsaunas.com.au

Hi Lynda, if they look like the tubes in this video then they're FAR. Feel free to send a few photos to me and I will confirm. Service@customsaunas.com.au Allan

Hi Irene, I am glad you found it! I'm familiar with the Make, are you able to send a few photos and reach out via email, I would like to run through a few tests with you before I give you any suggestions. Service@customsaunas.com.au Allan

Hi Matt, you can install them in a traditional sauna, however they wont work very well simultaneously. The carbon heaters are limited to 100c by a temp limiting overload on the back, and with the traditional heater running creating a humid air temp reaching close to 90c the heater will heat very quickly and switch on and off frequently. If you are looking to add infrared heat into a traditional sauna, I recommend using a Quartz Halogen 'Full Spectrum'. If you have more specific questions, please feel free to email me, service@customsaunas.com.au

Hi, thanks for your message. There are a couple of generations of JNH control systems, can you please send a few photos of yours, including the box in the ceiling to Service@customsaunas.com.au, I'll take a look, Allan

Hi, I will discuss with you via email, service@customsaunas.com.au

Hi John, we can ship to you in the UK, or you can get them from a local electronics supplier. The important information is the 'output' voltage, most commonly it is only 12vdc, but very occasionally it is both 12vdc and 5vdc. feel free to send a photo of yours. Part: 12vdc 60w 5a Switching Power supply Allan Burns - Service@customsaunas.com.au

Once you have selected the temperature you would like the sauna to reach it will again display the current room temperature

Cale = cable

Hi, are you able to send me some photos? Service@customsaunas.com.au

I will take a look and give you further advice

Hi, It sounds like an issue with the relay, are you able to send a few photos of your unit? Service@customsaunas.com.au Allan

Hi, I would first check the control system, it sounds like one of the relays might have failed. There is a control box in the ceiling, having an electrician check these outputs you can check if one relay no longer switches on. there is also a second video on the channel that shows this process on a unit with a single relay

Hi, No please disconnect immediately. If the hole is in the heating elements are of the carbon panel it will react with the atmosphere and grow larger to it combusts. Please send photos to Service@customsaunas.com.au I'll take a look and get back to you Allan Burns

Hi Vredeedam, Thanks for your comment. The tubes can be purchased from our Website here, infraredsaunarepairs.com.au/infrared-sauna-parts/ceramic-heating-tubes These ship world wide, Let me know if you have any more questions Allan Service@customsaunas.com.au

Hi Tony, we have a couple of options for different models, allowing a relatively easy installation. Best thing would be to send me a few photos of your unit, including the box in the ceiling and I'll advise further. Service@customsaunas.com.au Allan

@@infraredsaunarepairs5982 cool, just sent you some pics!

Hi Brandy, can you please send me a few photos of the control system and the wiring, I might have seen it and have a wiring diagram. Send to service@customsaunas.com.au Allan

Hi Naam, Thanks, you're very welcome. The tube colour can be black or white, though I prefer black. Yes the filament inside the tube can be corroded and break inside the tube. The best way to test would be if the tube were removed and a resistance test performed if you get an open circuit, then the tube is dead. If you have any follow up questions feel free to email service@customsaunas.com.au Regards Allan

Hi, the fact that your FIR heaters are turning off while you are tying to sweat is a problem for the Infrared style of heat. These are best designed when the unit is able to be set to 149f but never reaches that temp as the heaters are designed to achieve around ~140f and stay on throughout the duration of your session. This way the infrared light is always working to heat your body and create a great sweat. Reach out via email, I might have some ideas that could help your situation. Service@customsaunas.com.au

Hi Liz, I am glad you found the video useful. Please feel free to email me and I will send you a specification sheet for the tubes we have, these may fit out alternatively we could custom make then. We can certainly ship to NZ. Allan Service@customsaunas.com.au

@@infraredsaunarepairs5982 i need in the us?

Hi Jeff, have you got the ability to check one of the existing tubes that are still working? You can perform a resistance test to determine the wattage. Feel free to email for more info. Service@customsaunas.com.au

​Thanks for such a quick response. I do have one I can test. Great videos and thanks again! @@infraredsaunarepairs5982

Hi Eric, thanks for the question, I've just replied via your email, Allan

Hi, this can be an issue with the relay in the box in the ceiling. Alternatively you could have just got unlucky and have three failed tubes. Can you send some photos of your unit to my email, I'll take a look and get back to you. Service@customsaunas.com.au Allan

Can you send me a few photos of your unit? Heaters and the wall controller. Could be a few things, I'll let you know what I think once I see them. Please email them to Service@customsaunas.com.au Allan Burns

@@infraredsaunarepairs5982 ok. Thank you. I’ll do that asap.

@@infraredsaunarepairs5982 ok. I sent 3 photos to that email. Let me know if you got them & if you need anymore. Thank you. I really appreciate you taking your time to try to help me

@@infraredsaunarepairs5982 if it matters, although it’s always been on a surge protector, it did seem to happen after several blackouts

@@infraredsaunarepairs5982 not sure if you got my email but I have new info that may help you help me diagnose this issue. Almost all the heaters started working today and then the unit tripped the surge protector