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Substandard

How ridiculous ,. What a disgrace

What a disgusting way to handle an emergency on an airport, that lady in the Control Tower sounded as if she couldn't care less about the bomb scare on the plane, the emergency services should have been on their way to the aircraft as soon as they received the call about the bomb, I will make sure I don't every fly into Bermuda airport, they should be ashamed of them selves

Absolute shambles. Cannot believe how badly this was handled. 9:46 As soon as they received a bomb threat against the aircraft an evacuation should have been ordered immediately. It seems this was in the control of just the tower operator making and taking phone calls. The Captain had every right to use the slides for an evacuation given the time he had to wait, but he's obviously reluctant to use slides because of the possibility of injury. The airport managers need to do a thorough review of this shambles and along with emergency services implement a bomb threat procedure. I'm just pleased this was a hoax because if it had been real many lives would have been lost. Credit to the flight crew who remained totally calm throughout despite having little help from ground controllers.

Holy cow! This is insane!!!!

40 minutes since threat and fire department isnon standby by the tower? And they were told to hold? This is horrid.

woo! more SFO Radio. Recommend to use 8843 at around 0700z to 0900z its a really good mix of traffic and you'll get a little bit of everything. Plus that's my shift! youll get me on there every once and a while

The organisation of this airport is beyond belief, would not have happened at a UK airport. Think this country is off my travel plans

So all it takes is an email to cause utter chaos at an airport! Surely reacting to an email bomb threat is OTT? It's easy for anyone to spoof an email and never get caught. These days terrorists don't warn they just bomb, the rules changed in 2001!

Fair play to the ATC lady she was very clear and concise, you could hear the pilots frustration being aired but the situation was far from normal with the evacuation of the terminal as well. Whilst it is unacceptable for the delay that they experienced I would imagine that the limited resources that an airport of Bermudas size were already in use with the terminal threat, there was presumably a threat assessment made and the evacuation of the terminal where the numbers of people could have been greater than those on board the aircraft which determined a priority. The captain could have instigated a slide evacuation and the passengers could have been marshalled by the crew once they had evacuated. Possibly 10 to 12 crew equates to less than 20 passengers per crew member so in many respects in this situation the captain had more resources available to him than were available in excess to the Terminal Evacuation. Personally I don't think the authorities or the Captain were either right or wrong and in hind site the captain should have initiated an evacuation via the slides, ok it would have cost the airline a lot of money but BA can afford it !

everybody’s skill level is different; don’t expect a student short approach to be the same as a Navy P-3. Now those guys know how to make a short approach believe me. So the controller should have canceled the approach and gave the pilot some other option if the Original plan was not working or losing separation, not a diatribe, that could have endangered the operation of the aircraft. Getting someone’s anger up in a plane is dangerous and highly unprofessional for the controller!

Day one of air traffic: stay out of the cockpit!

Dangerous delay.

This took way longer than it should have, but I must say, I could listen to this lady on the radio all day long.

I understand- ummmm do you lady- you are not on the plane. I DO NOT like her… Arrive soon… Sooo NOT ACCEPTABLE

Welllll f%^*

Woah! Nice! Pretty cool to hear that type of atc! So different!

Pilot having to ask all the questions. Ridiculous. Plus he had to prompt her re the souls onboard and fuel. Should that no have been asked by ATC at the start?

If this was a bomb on board then they should have gotten the passengers immediately of the plane. The airport wasted and wasted huge amounts of time. They seem to be totally incompetent in dealing with this. You hear constantly that " we are working on this etc". They are on their way ---bla bla bla- what's going on there ???????!

Pathetic

It's more than a bit worrying how easily someone can cause this amount of worry and potential for injury using slides, by making empty threats via email. This was a regular problem in the UK in the 70's with endless false alarms by phone causing us to be evacuated from buildings - the problem was that many of them were real and the warnings came too late or were flawed / usless info in some cases. That threat eventually diminished then came the new kind and shockingly slow responses in the UK with many injured teenagers at a pop concert left to bystanders to try and assist while the emergency services were held back for one or two hours as I can best recall. (Manchester Arena) - Statistically the figures are said to be not as significant as we perceive but it doesn;t take many instances for that perception to marr the lives of most people. I can;t help feeling / wishing there was a way to track those responsible and deal with them accordingly.

One of my first 'shout's' as we called them was to a bomb threat in the terminal, cars on fire in the carpark, a bomb threat on an A320, and a ground incident for a taxing 332 helicopter. We attended all within 90 seconds. We were stretched to the bone, and still managed to deal with everything at the same time. In the end it turned out the 332 had went over on it's starboard side, the rotor's hit the tarmac and exploded. Part's of it hit the A320 ripping a hole out of it's side and wing. The terminal building had been hit by large chucks, a hole gouged out with a bit of propeller hanging out, windows smashed. The car's in the carpark also got hit igniting several fire's. We got the terminal evacuated, the Airbus on a secluded ramp for bomb threat's and hostage's, and we got the 332 ground incident dealt with. Incident's closed within the hour, airfield remained open throughout albeit we dropped down a category until we reopened. This incident is a joke, and the captain should never have been put in this position. Bomb threat's happen all the time, pretty common in aviation firefighting. We also have access to steps to get you off.lol

Pilots are amazing how calm they are. So professional. I would love to have the calm and collective attitude of this pilot. What an amazing example of a person doing a professional job under what could of been catastrophic circumstances.

They are definitely on island time there at BDA.

00:00 Beginning 00:44 SELCAL Checks 01:57 ASA827 02:36 SWA Maintenance 03:15 DAL309 03:30 SF Calling WestJet Position 04:22 AAL116 04:46 AAL694 05:04 N837QS 05:23 DAL428 Position Report 05:48 UAL890 06:52 KANTO92 C130J Position Report 07:51 KANTO92 WX SEGMET Q17 09:08 BOXER44 C40/B737 Position Report 09:49 ANA181 & DAL693 10:17 DAL344 10:47 ASA853 11:08 N361PJ 11:48 DAL464 12:11 DAL311 12:34 AAL143

What a gong show. That airport is a total operational mess.

As a controller...You do not argue over the frequency...And a Short Approach, per the AIM as a generality is within 1/4 mile of the runway. Not a good interaction...I get that her plan got messed up when she expected something of the pilot that he didn't do, but that is why we have the ability to adapt and adjust without ego. Wanna talk to the pilot about it? Have them call the tower

I'm not going to critique the organization of people dealing with two bomb threats simultaneously. Where exactly were they supposed to evacuate the passengers to?

This airport should think very very well about getting their act together because if a few US American passengers die there because of their incompetence, the entire country will go bankrupt after paying their families! You don't want to know what happens if some Russian passengers die.... You can however search for the faith of a poor ai traffic controller that was partially responsible for a plane crash...

I am so grateful this video was posted on here. It's alerted me never to fly to this airport. Emergency response is virtually non existent.

Wowza.....what an age that took. Very calm despite the obvious difficulties emerging. It just goes to show that no doubt many places prepare well for single emergencies, but never train or prepare for multiple or large scale threats. Clearly they were totally caught out by the chaos factor involved in having an aircraft incident running in tandem with the whole terminal building threat. "Lessons have been learned".....?

this performance is the worst i have seen. even our public sector is more organized..

Thats just crazy hope everyone is ok!

Unbelievable

The delay is totally unacceptable, that bomb could have gone off by then and those evacuated at the terminal should not have had priority but understanding that resources were limited from having to evacuate the terminal; still, the souls on board are just as important; captain should have activated the slides even though injuries may have happened

Avionics tech here. I was reading the procedure for the stall flight check. It's supposed to be at 18,000 feet. They were starting their first stall run at 24K, going toward rising terrain, and into precip. That procedure specifically calls for clear, still air for the test, because these aircraft get squirrelly as all get out in stall conditions, and if you don't stay on top of it, the plane falls into a flat spin. Air density is a huge issue here. At this point, it looks like pilot error all the way. These poor guys had no business doing that stall flight in that location. they should have gone east, into lower elevations, and done it by the book. There is a reason there are highly trained pilots who specialize in doing these flights.

Seems like over an hour to start getting people off the plane, very disorganized, and very disappointing, this is very stressful for the pilots trying to get the passengers and crew off the plane ASAP.

Absolutely ridiculous & irresponsible!

The delay in the evacuation of this aircraft was unacceptable. I think the captain couldn't believe it either. I don't know who this comes down too but better protocols are needed surely! Waiting a further 20mins for the steps, i am surprised considering the threat the slides wasn't used by the captain.

What utter unacceptable bullshit from the Bermuda authorities....no one should ever consider flying into such a disorganized chaotic place. I speak as someone whose job once entailed dealing with airliners where bombs on board were alleged.or implied....and I can tell you we had passengers and crew off those aircraft in lightning quick time...and those aircraft moved safely away from the public.

RIP sir you passed away doing what you loved.

“You are requesting ambulances as well?”……does she not grasp the severity of this? Why would ambulances even be a question.

Wow….what an unorganized mess. Unbelievable

Shocking!!

Those of you making racist/island comments have obviously never lived on a small island, let alone worked at the airport or flown in or out of it. Policy is to have a single ATC on the late shift, if not during the day as well. They had two bomb threats at once, and they have limited emergency services and airport employees. I wouldn’t be surprised of the car rental people were pressed into service (hyperbole, people). Fire department stages out of range so they don’t also get destroyed if the worst should happen, and they are 2 seconds away if it should. What would be the point of putting the rescuers in harms way? And finally, that ATC did a tremendous job at handling an incredible amount of information and remaining calm. Yes they should be prepared for an emergency. If the airlines are concerned about safety they should reconsider flying into that airport, especially at night.

Do we know if they found anything?

Holy crap.

OMG the delay! Bermuda airport is incredibly unstructured for emergencies!!!!! You could tell that the lady in the Tower was doing her absolute best, accolades to her! She should receive a promotion for her excellent work! Shame, shame, SHAME on the executive management staff at that airport, and the owners of that airport, for such utter incompetence!!!

Chinese revver barroon…

I thought that these airports all have to operate to international safety readiness standards. I hope the Bermuda government is aware of this incident and actually understands just how serious it was and just how seriously they failed to exercise every asset to the safety of passengers. Disgraceful.No other word. Disgraceful. Thank God for pilot training - just wish he'd pushed the MayDay before that point - it was blindingly obvious that the airport was incompetent and reckless of the souls aboard. Who on earth would want to fly to Bermuda? Appalling conduct by the airport management and board who clearly have no interest or oversight.