Видео

use captions

Hello, can you tell me where you are from?

giving a few basic questions to see if this may help. did you install the driver? are all the cables connected? if you need extra power maybe connect the red cord from the three in one cable

Hello, this is because the screen ratio of your device is inconsistent with the ratio of the working area of ​​the drawing tablet. Which product of ugee did you buy? Or you can send your question to service@ugee.com, and our technical support will solve the problem for you more professionally.

Hi there! 😊 Thanks for your love and support! We’re glad you chose Ugee. We strive to offer great quality at an affordable price. If you have any questions or need any assistance, feel free to reach out. Happy creating! 🎨✨

@@ugee_official thanks

Hello, the UE12 PLUS package does not include a three-in-one cable. If you purchased it during our promotion to give away a three-in-one cable, you can contact me at xiehuimin@ugee.com and I will help you contact customer service.

@@ugee_official okay , i will

OMG right?! We're just as excited about the UE12! Have you tried it out yet?

You need to download the driver from ugee.com first, then connect the drawing tablet, open the driver and you can set it up according to your needs.

@@ugee_official The cogwheel button for ugeeTablet.exe does not open settings, it opens General which does not have calibration. UgeeTabletDriver.exe does nothing when clicked. Devcon.exe does not activate the cogwheel button. What am I missing to make this work?

Hello, you can follow the method in this link to check what is the cause of the lack of signal: www.ugee.com/faq-0-254

Hello, TocaSprout, welcome to ugee, you can purchase from this link: shop.ugee.com.

​@@ugee_official I've already purchased one from Amazon.🤭 Thanks for replying.

Hello, you can purchase from this link: shop.ugee.com/products/ugee-drawing-pen

Regarding this question, you can ask our technicians, this is the email address: service@ugee.com, they can answer your question more professionally.

Hello， skylo, could you explain it in more detail? I don't understand what you mean.

Yes, it needs to be connected to a computer.

Hello, since the mobile phone cannot download drivers, the shortcut keys cannot be used when the drawing tablet is connected to a mobile phone.

مرحبًا، يمكنك سؤال الدعم الفني لدينا عن هذه المشكلة، حيث يمكنهم حل المشكلة لك بشكل أكثر احترافية. هذا هو البريد الإلكتروني:service@ugee.com

Hello, Q6 is not compatible with iPad!

Hello, jdcv17, welcome to ugee, if Daobe Fresco can be downloaded on Windows or Mac then it is compatible, if it can only be downloaded on iOS then it is not compatible because Q6 is not compatible with iOS.

Hello, this may be due to incompatibility of your device port. You can send your problem to service@ugee.com and they will help you solve the problem more professionally.

Hello, Balwinder, you can follow ugee_official on IG. We sometimes hold drawing contests or giveaways, and you will have the opportunity to win prizes for free. Stay tuned.

Hello, first you need to press and hold the power button of Q8W for three seconds, then quickly press the power button three times, then find Settings-Bluetooth-Add Bluetooth Device on the computer, find "Q8W" and connect.

Hello, I am so sorry, ugee Q6 is not compatible with iPad!

Oh, I'm very happy that you like ugee products. We currently have a product called ugee Q8W that can be connected to iPhone and used on ibis paint! If you are interested, you can go to this link to view the product: ugee.com

Tips: This can only be used on ibis paint when connected to an iPhone.

Hello, you can send your questions to service@ugee.com, and our technical service staff will solve the problem for you more professionally.

Hello, regarding this issue, you can consult our technical support staff through the email address service@ugee.com. They can provide you with more professional guidance.

where is that again ?

If you want to know more about M708, you can find videos about M708 in our video list. If your question is still not answered, you can send your question to service@ugee.com

Hahaha, thank you so much!! I am so happy you like it!!

Hello, U1600 is equivalent to an external monitor, so it needs to be connected to a computer to be used.

Hello, you can send your questions to service@ugee.com, and our tech support will solve the problem for you more professionally.

I would like to know because of my s23 fe too

Hello, S640 can be used normally when connected to a Samsung mobile phone, but the cursor may not appear. You can first connect the mobile phone to the mouse to see if there is a cursor. If so, it means that the cursor can appear.

@@micaelly4536 Hello, S640 can be used normally when connected to a Samsung mobile phone, but the cursor may not appear. You can first connect the mobile phone to the mouse to see if there is a cursor. If so, it means that the cursor can appear.

Hello, does your computer have a full-featured port? If so, you can directly use our USB-C full-featured cable.

Hello, if it is a Samsung computer it is compatible.

Hello, shorky, welcome to ugee, yes, ugee Q6 is compatible with Samsung Tablet!!

Hello, regarding this issue, you can consult our technical support staff through the email address service@ugee.com. They can provide you with more professional guidance.

Hello, yes, this is a problem that occurs on most Samsung phones. There is no cursor on the screen, which is normal.

Puede comprobar si su dispositivo es compatible en ugee.com. Si es compatible, puede enviar sus preguntas a service@ugee.com.