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I'm one of these "new customers" i don't wanna tell, i don't wanna curse, i just want to know if I'm gunna be informed when all my preposterous are in stock or if the one item that isn't, can that be removed so the rest can be shipped. No contact or responses despite trying to reach out

Hello guys, i send you one email, i would like to ask if you can take a look at it... The subject is "I would like to work with you guys!" If you can take a look at it i would be very happy! Thanks for your time and have a great day! 😃

Where do you source your PBandai from? I thought the US only sells them 3 at a time per customer

Where is the tag team ?? Where amy lol :)

Put in my second order here! First one got lost by GLS, zero fault of y'all working here haha. Ended up going with Amazon at the time in a pinch to get gifts fast but certainly not my favorite option. Glad to be supporting local canadian businesses again, and excited for the HG's headed my way too!

A year ago. F**k.

i ordered a bunch of stuff recently , i just want to keep supporting your shop in these dark days of shipping nightmare , top notch selection and awesome service . keep up the good work !

When y’all going to drop more videos

No Boxing Day sale this year? I don't think you guys did Cyber Monday either.

the worst one i have ever built i can't tand kyrios but allot of ppl dig it

You guys should try and learn the Katakana alphabet, the boxes say Basutaa (Buster) and you could find the right box easy next time!

Waiting to see the nexr PG announcement hope its a Zaku.

somebody het this man a bigger warehouse

Vocês enviam kits para o Brasil?

Dude but your shop has the WORST track record with customers you basically filmed your own downfall Most of the video i watch from your shop are about customers complaining you should also film how you fixed the problem now your just leaving your viwers with the expectaiton of growing problems this is very easily fixable you still got a business do everythign you can to save it or you were never meant to survive #2 When i looked on your site and tried to order somthing It never added the shipping cost and displayed the REAL total of the purchase i got RX78 revive for $15 on your site and the total came to $15 So i messaged and was like hey whats is there free shipping or somthing then i was told that you add it after you make the purchase like wtf i have never heard that in my life #3 Your doing all of this by yourself man You seriously need to hire someone as a Toy maker that has designed for Mc farlane toys You have to have 2 sides to your shop One person deals with numbers and you deal with the expectations never put them in the same basket Let you customers speak to the company not the owner of the company you would be surprised on how professional it looks when you have a trained person to deal with customers i WOULD not shut the shop down dude i would just re brand it to show i appreciate what you do ill make you a proper logo and start to HTML the proper way on your site No charge as its all over the place Ecommerce is the #1 form of sales and Gunpla is the #1 Modle kit line on the planet these two should be more than compatible if its not theres somthign inbetween

Well, you rip off Bandai enough. You can just tell the customer, "It wasn't us, it was probably that Canadian gundam shop" 😂

You probably won't get an apology cause he was a total idiot and he's to stupid to admit it.I've been with customer service for over 35 years, and one thing I learn, people are stupid and bunch of babies that they want their toys now.

hoping the strike ends soon, i know i got a lot i ordered coming my way. 4 in one and 7 in another

#TheGundamshop tag you our whe you're getting from the back of the water house like stick noticed paper

Was that email from an American? Even UPS and Purolator weren't taking parcels as they froze shipping in Canada and it was all over the news. Only place I've seen doing shipping is FedEx.

As always, your customer service is 2nd to none. On a side note, I saw you had some HG Nightingale but the website says you're out of stock. Would love to get my hands on one.

The Canada post strike sucks. The company you used to deliver my mega size zaku never did. I got a notification saying they delivered it to my back door. I was home all day watching movies with a clear view of my driveway, they where never here. This was in November, i had talked to you on the phone about it. I realize it’s not your fault and shouldn’t have to be responsible for their mistakes,but im out the kit and the money. Not sure where i go from here.

If they got stolen from the delivery property, you are NOT responsible for that. They have to take it up with the delivery agent, whoever that might be. Its cool you refunded them but that was a financial hit you weren't responsible for.

I swear one day I'm gonna see a news headline of "Man crushed by plastic models."

I would love to get that FAZZ 😭😭

>Screaming customer: "Why did you ship to Canada Post!" >"We're not shipping with Canada Post." Has the same energy as "Sir, this is a Wendy's." I wonder how it's going to work out after they're forced back to work by the government after a month of backlog during the busiest season...I'm imagining a lot of damaged packages.

Wow. At this point, you should be on the show Hoarders, lol. AMY!! Your boy is drowning in kits!

I imagined some karen stealing the package and then going home, thinking its a robot toy and giving it to her 9 yr old son to smash it up.

Just a question to do you guys ship to the Philippines? Reallly wanted to bulk buy from a shop but most of the hobby shpps here in the Philippines dont have the kits that i want😢

Caught my order in video and had an instant 'oh no' moment. Patrick, you pulled the wrong kit for my order. XD

paypal would refund??

You need a person just to restock the shelves for like 2 days just to clear the walking area.

Personally I think you could have just offered a discount or good coupon - a full refund was remarkably generous!

All those boxes of gunpla... no space.... I say you should do a live stream of putting things away! I would watch and I bet alot of other fans would watch as well!

need to contact ya tomorrow. I've sent a few messages about shipping my order but nothing yet but I didn't want to bother ya about it because I figured you were lagging because of the postal strike.

They amount of boxes and inventory is crazy. Making me get claustrophobic issues. HAHA

I have to say your real kind for helping out with stolen stuff! But I think when it comes to these costly kits you should try to get get shippers to hold them for pickup, might be out of the way for the customer but atleast the item is safe.

I love watching these vids, keep up the work Pat^^ wish could afford one rn but I'm saving up 😅 love from the Philippines 🇵🇭

You should replace the kits if you can and refund what you cannot. It's more important to keep customers happy so they're long term customers.

Rejoice past Pat : Canada post is supposed to come back from strike tomorrow (as of posting this)

It's great you helped the guy out with the stolen kit, but doesn't that tempt other people to have an expensive kit just conveniently "stolen" by one of their friends just to get it free? It's really a rough situation.

Man that’s nuts they go off on ya especially when it’s not your job to inform them of world events, you were just able to help us out with an order recently and we greatly appreciated it :) you’re one of the best gundam shops in Canada so we’ll always appreciate everything you guys do!!

I asked my friend to take me with him to Canada but he said no 😢. Missed opportunity but a respectable one cause thats a whole plane ticket I’d need

Is that my order on video AND on the thumbnail? You're spoiling me, Pat. Thanks for answering my question about the shipping fees too. I'm not usually in any rush to have kits sent to me, so I'd be happy to build up my Private Warehouse orders until they're a bit more sizeable.

what happens when you cant fit any more skids in your warehouse, are the gundam shipments pre-allocated and you have to find a way to fit them, or you just put it on halt while stock sells

Hey mate im just wondering if ur shipping world wide? Im from australia

holy i checked your location and this place is pretty close to where i live i got to start ordering kits form you guys

selling that dishwasher gunpla?

Worms Armageddon!!!!

miss the old Wolfenstein and doom games.