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We offer blinds that follow the same installation process, utilizing either high-density plastic brackets or metal brackets. Both options follow the same procedure, with the only difference being the bracket material.

The wall this video was shot on, has studs, so dry wall anchors were not needed. My favorite type to use for drywall are the screw in drywall anchors. You use a screwdriver or drill to push in the anchor until you meet the threads. Then screw in until it is flush with the wall.

I am sorry to hear that you had a bad experience with our products. Please note that the square backets you speak of work specifically with blinds that have a separate valance to attach which would then hide those brackets. In this case, the valance is built into the blind, so another bracket option had to be found and be hidden. In the case of these blinds, you would not slide them into the brackets, it would be rotated back and into place. Pending on where you notice the tilted hang (if fully extended), then that can happen in transit of the blinds. The blind slides in the box during shipment and can potentially tighen on one side. There is an easy fix for this; full extend the blind, yank harshly on one side, push the blind all the way back up and pull it all the way back down. It might take a few repetitions, but that should fix the issue. If you have any additional questions, you can contact us at support@luminodecor.com.

@@lumino4734 Well thanks but I returned them They were beveled and bent outwards to boot after I finally got them hung they didnt look right! I went with Levolor didnt have to put any other bracket up I was able to use the existing one they just slid in in a few minutes.

I am sorry to hear that you had issues installing. I am happy to hear that you were able to eventually get it installed!

I am sorry to hear that. Please contact us via support@luminodecor.com!

I recommend not buying Lumino cordless blinds, I had the tension cord snap on 3 of the blinds that I hung out of 5 (2) still in the box that im afraid to even use because what's the point with them breaking so easily. The tension seems to build after a few times of going up and down with them. I was gently moving them back down when all 3 have snapped over the past year. I called customer service although polite had no resolution for me due to me buying them at hardware store like menards a few years back and now this last year just getting around to hanging them due to busy work schedule and putting them off. I was trying to fix them, not hard to figure out, but after getting on the phone with customer service they mentioned that if the tension cord snapped or went into the top entirely they are garbage altogether essentially. What kind a product can't even be fixed? Lumino blinds are something I'd stay away from when I make my next purchase for new blinds (again)

@@DJPatronSCM Again, I do apologize that there was nothing I could do to assist, but it had been 3 years since date of purchase. Menards only has a 30 day return policy and requires all returns/exchanges go through them. We have a one year warranty attached to the products, but sadly you were 2 years past the end of the warranty.

It's more the quality of your product and how you stand behind it as a company. I have no issue dishing out the $150 elsewhere through a different purveyor moving forward, and I have 6 other windows to buy blinds for yet but they won't be from Lumino! It's how your company acted on the situation and used the rules are rules policy when these are apparently cheaply made to begin with or defective at that matter. I'm sure cost wouldn't have dented your company's profits to retain a repeat customer to buy the 6 other blinds I need to grab yet for my house (Q.A.) 🤦‍♂️ Your right I should have put the blinds up as soon as I bought them, but my work schedule was ridiculous 2 year back and they sat in the box in my spare bedroom for a year. I work in sales and customer service is huge, poor execution by Lumino on this matter. I do wish the woman I spoke to on the phone well though. She was very curtious on answering all my questions but went right to the customer handbook and had no will to make it right because clearly it was rules and profits matter on Lumino's end. I reccomend shopping with a different blind company moving forward!

It sounds like you had cut the lift cord, which sadly means that the blind will be unusable. We wrote/mentioned in the video to leave those alone as they will automatically retract once the ladder cord is shortened.

I am sorry that you encountered an issue. Yes, if brackets are installed in that area, it will prevent the blind from securing with the bracket and could make it not work properly. This mention to not install in the internal components area is stated in the marking screw hole locations.

Was this able to help with putting your rod set together? Or do you have additional questions?

I don’t understand how to extend my rod.

@@kirawalmer6988 There should be a smaller rod located inside a larger one. Pending on the extension you want, you can pull that out to your desired extension. If you wish to have a larger extension, then you will need to pull the smaller/inside rod out a little bit and connect it to the third pole. If you have additional questions, feel free to email support@luminodecor.com.

I looked up the difference in definition of length and height and found the following: "Length is the measurement of the distance of the object from one end to another. Height is the measure of the distance between the base and top of the object." In this case, height would be the correct word to use. Thank you for your suggestion on the end caps!

@@lumino4734 But you are measuring for the length of the blinds you want to order, and @lumino4734 But you are measuring for the length of the blinds you want to order, and when you order the blinds come in lengths, not heights.

We were going off what our engineers suggested at the time. You are correct that a 3/16" drill bit would work. As this was done 5 years ago, we have made sure to update instruction sheets to say 3/16" drill bits.

Could you explain what issues you are encountering? Then we can provide assistance! Or email us support@luminodecor.com.

Vertical would be the correct wording as it has to do with the vertical ladder cord at that portion.

The blinds in the picture are Lumino's Room Darkening blinds sold online. It sounds like you purchased the Light Filtering from Menards, which has the high density plastic bracket per customer request at that store.

If this is a Lumino product, then please reach out to us via support@luminodecor.com.

That would really depend on how you would like the blinds to look into the window frame. You could put the brackets back slightly to create a flushed look with the window frame. Otherwise you could have the brackets set farther back to make the blind look more set back.

Once someone goes through the process once, then it tends to go quicker in the future. It gives the option of allowing people to get the perfect height or leave the blind as it is. Not to mention we offer 6 different drop size options.

Can you elaborate on what you mean by we hid what we did with the blind?

When placing the rods into place, it shows the product installed on the wall. Is there another shot you were hoping to see?

Do you mean the internal rod or the secondary larger pole?

We have a separate video for how to install a double rod. Please note this is the single rod instructions. If you click on our logo it should bring you to our video library.

First I would check to make sure the brackets are not directly next to or on top of any of the internal components in the top headrail. If you are still having issues, please email support@luminodecor.com

Please email us at support@luminodecor.com

I am sorry to hear that. You will sadly have to look for another blind.

Please send us an email at suppor@luminodecor.com.

What can we do to assist? Email - support@luminodecor.com

The cords being shortened are the ladder cord. Please NEVER cut the lift cord.

If that works best for you, then wonderful. The scissors are helpful in making sure it is an accurate cut.

Were you shortening a Lumino blind? If so, then email us at support@luminodecor.com so that we can provide additional assistance.

We did not because we have a thin layer of drywall with wood behind it. The best method for us would be to drill and screw in the screw.

Overall the bottom rail is fairly level, but I am sorry to hear that you think it is not.

Please either email us at support@luminodecor.com or call us at 877-687-2796.

I'm having the same problem. Try removing them and reinstalling them!!! Unbelievable, Certainly Not User Friendly. I guess were not alone, look what I have to look forward to.

@@chrisschley4173 When inside mounting the bracket, are you using the white spacers?

Worst blinds to install ever. I’ve installed blinds so many times but never this hard

@@edwardbryant12 what issue are you encountering? Feel free to email us at support@luminodecor.com.

Double rod brackets project 4.5-inches from the wall.

The middle rod has one end that is made for the decorative end to connect. If you switch the pole around, then the other side should have the end to attach the decorative end.

My rod is the same way It doesn't fit into the other end. It doesn't fit so it can extend 120 feet long

You can follow a similar method, just drill into the door and you would use screws only. In addition, there are hold down brackets for the bottom of the blind, so that it stays in place when the door is opened/closed.

Pending on how the blinds are mounted, then the level could be helpful.