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Hi, the end user can not see the menu, You need ask for help to your local reapir center.

@@dreametech-robot Any other method to fix, because I bought it from another user and run out of warranty period. Thanks

@ This is my facebook: Russell Zhang. U can contact me on facebook. I will try to help you.

Is the button working when the cleaner in the base station?

@@dreametech-robotyes it is

But when it’s outside it’s not working

@ That us so strange, you can connect with the aftersales team by the email on Dreame APP.

youpinshop.aliexpress.com/store/1101718943?spm=a2g0o.store_pc_allItems_or_groupList.pcShopHead_6000779852696.0

@@dreametech-robotthank you 🙏

Its name is PTC heater

@@dreametech-robot Any model name?

@ Do you need its model to buy it yourself?

@@dreametech-robot Yes 是的哈

@@dreametech-robotis that okay?

@@urbex_fascination3104 You are welcome.

@@f.m.4031 If you want to replace the universe wheel. You habe to open the cover, the motherboard.

@@tomstock9546 I am sorry. I am responsible for the Australia market. I am not familiar with the all European area.

When will it be launched in Australia?

@@tomstock9546 Feb or March, you can connect me on whatsapp. I can add you to the Australia chat group.

May be after two months.

Hi, what is the version of your APP? Did you try to uninstall the APP and isntall it again? If possible you can contact me on whatsapp.

Yeah, becasue the height of the X50 master base station is very low. So the structure inside is complex😀

Yes really complicated to repair, so many screws everywhere. Maybe think about modular parts easy to take in/out without screws. Where can we buy all of these spare parts on your website ? ​@@dreametech-robot

R2253 need calibrate with the base station, you can contact with the customer service senter first to confirm the authority.

Hi, the blue pipe is the detergent pipe. Your thinking is right. It can only clean the mop pads if you put the detergent in the detergent box. While you can also put the degergent in the clean water tank, so that it can clean the mop pads and the floor. You can have a look of the prochure in the packing box. Remember do not add hot water in the claen water tank.

@@diegorey8597The max height it can climb is 6 cm.

@@skippzz L20 is the very successful product from Dreame. Actually the X50 use the same material mops as the L20. Welcome to trial🥳

Hi, I am not sure if there is a trade in program in your city. You can ask the local agency to know about more details.

@@dreametech-robot Hi thanks for the reply. Is it true the cleaning solution is only used for cleaning the pads and not added to the water inside the robot?

Es soll Anfang 2025 sein. Das konkrete Datum finden Sie auf der offiziellen deutschen Website von DREAME.

It has white and black version, It according to yhe local market. such as Korea, Taiwan, Japan etc have white version.

@@Germana_Net Pls buy it in your local market. You will break the cleaner market balance if you buy from China or other developing countries.

@@DBLufc At present it can't be working with tri cut brush. Because it is using dual brush.

It doesn't need the tri cut brush, it's a redesigned dual brush that also is designed to not allow hair buildup the same way the q revo curv does

@@BlazingNina It is unfortunately I am not the sales of Dreame lol.

Ha, I'll test this on my north american floors any day. My x40s are a little bit too tall for some areas.

@@Darkybacon Okay. I think there is trial opportunity in your city. X50 will be an amazing vacuum.

@@dreametech-robot no trial for my city/state?

@@BlazingNina I am not sure lol. I am not the sales.

Not now, I think it is soon!

It is coming soon. Looking forward to it。

Pls have a ook of your product series number, is it R2394 or R2253?

@dreametech-robot R2253

I have that issue after changing motherboard at base station

@@zaaqowski Pls contact me on whatsapp:+8613391192686 or email:w02424971@gmail.com. I need have a look of the recharge video

Hi, the standard temperature of L10 pro ultra heat is 58℃，and you can not replace this component to 70.

Yeah, Actually this is for our agency and repair center. If you are a end user, it is hard to disassembly it.

@@matthiasherrmann3133 Hi. The LDS will upload the file to the motherboard. So I think they tested and confirm that the motherboard can't analyse the data from LDS. So they changed a new motherboard. The LDS works well actually.

@@dreametech-robot Thanks for your quick response. Ok, I hope you are right and my robot will finally work like it should :)

@@matthiasherrmann3133 You are welcome, you can talk to the repair center to test some times before post it to you.

@@dreametech-robot Received it back today. They really fixed it, the robot cleans everything perfectly now. But it does have a brand new problem: Collision avoidance doesn't work anymore. I resetted twice and tested with all combinations using AI avoidance and non AI avoidance. It doesn't recognize shoes nor tangled cables. It behaves like I completely disabled obstacle avoidance. Too bad :(

@@matthiasherrmann3133 You can ask them did they do the AI calibrate? it is necessary to do this calibrate.

If you need, You can visit this shop ruclips.net/video/x1J0DiUzFHo/видео.html to buy it

Sure, it will come to the U.S . I am not sure the time. May be next early year. It is coming.

Hi, you can visit this URL ruclips.net/video/3aag7KShULs/видео.html to watch how to remove the Lidar.

Hi, you can visit this URL xiaomimi.aliexpress.com/store/1101669394 to buy it. Thanks

Don't worry. It need authority to access the monitor limits. Only the owner of the robot can open this function.

@dreametech-robot good that hackers have never been able to bypass that through trivial methods...

Hi， it is about 30% users can update, you need wait some days after the 30% users don't have the issue. If you want to update it now, you can share your robot to me, I can update for you on our system.

@ that’s very kind of you! Thank you for your support. How can I contact you / send you the robots details in case I want the update?

@@techkaktus My WhatsApp is +8613391192686. You can contact me on whatsapp

@@dreametech-robot Can I get the same update please!?

@@BlazingNina Hi, if you can not update to the latest version. Pls contact me on whatsapp, I will update it for you

Thanks for your support. I will upload more useful videos to help the Dreame clients.

Hi, you can't calibrate the camera yourself, you need post the machine to our agency to calibrate the camera.

Hi. After change the motherboard or AI camera, you need do the calibration on the tool, Only our agency in your country or your city have this tool. So I think it is better you can call to our agency in your country, then send your robots to their office to do the calibration. You can get their email or phone on the Dreame App.

@@dreametech-robot It seems like I have the exact same problem as @Dmitry-s7p. Does that mean I have to send it back again? I waited 5 weeks for the last repairment. Is there really no way to calibrate it by myself?

Hi, You can not use European mainboard in other area, such as America or Asia. Different area have different mainboard.

@@kangillee3094 Hi. I am not sure if it can solve the problem by change a new motherboard. I can send our website to you. I never try to replace a new board.

@@dreametech-robot Thank you for your interest in my issue. May I have your website address? And the information I found out is that x40 proultra is being exported and sold to Singapore. Can I buy the motherboard of the model that exports ash to Singapore? because Chinese domestic models are too difficult to bypass the ip.

@@kangillee3094 xiaomimi.aliexpress.com/store/1101669394 Hi. You can check the is our agent website. You can connect with the customer service on this website to buy Singapore motherboard.

Hi， Do you mean you can't update to the latest version? Or you can not find current calibrate on the APP?

@@dreametech-robot I cannot find current calibrate on the app following your steps

@@dreametech-robot I left a message on WhatsApp

@@dreametech-robot Bro, I sent you a WhatsApp

is this the official app? could you share this? I change motherboard and I need to calibrate the new camera ai​@@dreametech-robot