Graphics Cards Warranties not being honored - Thermaltake Zotac Refused Warranty Blame packaging
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- Опубликовано: 6 сен 2024
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Bravo to the customer for not wanting to roll over and instead wants to take action and bravo to you for helping him out both by doing it and posting this video
Seems like they got the means.
Well, he mentioned that he's a dentist so he probably has money coming out of his ears. The average customer is going to get bent over by these shady practices with absolutely no recourse.
I've got 2 gigabyte cards (1 Aorus branded w/ 4 year warranty) and after seeing all these videos and end user reports, I know I'll get bent over by them if I ever need to use the warranty.
EVGA is probably the only company that honours its warranty (international too). I bought the card in Australia, moved to another country. The RTX 3080 ti stopped working, they asked me to ship it back. They shipped a new one back 3 days after they received it. This was the best experience.
Thats good to know since I recently acquired a 30 series gpu from EVGA, I already registered its SN into their website but still I hope nothing happens to my bby
EVGA is known for their great customer service. I also purchased a 3080 ti from EVGA and am glad to hear they have you no issues with the warranty. Card has been running great and I hope, like all past EVGA cards I've bought, have no issues.
EVGA are without question the best, but in the current situation it wouldn't surprise me if they have had to refuse warranty's
@@sirfairplay9153 there is NO reason to not honor warranties under proper situations...if there's no warranties, then they need to amend their packaging and marketing with warranty terms removed altogether
If possible, I purchase EVGA cards only.
"Thermaltake a respectable company."
See that's where you're wrong.
Every big company looks for reasons not to pay, even if they made up
@@ch40skappa64 Not really, EVGA have stellar service and have even been known to replace cards outside of the warranty period.
Asus have shite response rates, but I've not had an issue RMA'ing components with them, nor MSI.
Gigabyte, however, are absolutely on the lookout for anything to deny warranty claims
Wrong !
@@ch40skappa64 not really, EVGA rma works perfectly
@@Revenge2393 EVGA have never helped me. Terrible service.
Keep us updated on the repair video please.
I would like to thank NorthridgeFix for always being honest and helpful to the community. You sir are one of the most valuable and respectful person I know. I appreciate everything, by watching your videos I see you has a role model to make me and my business a better place and person.
This is why I love EVGA. Every interaction I've had with them has been great. Warranties honored with no questions asked.
They screwed me on my warranty.
Because of this video, I will never buy a zotac product or any product that contains a zotac product. Nor will I buy a gigabyte graphics card. Thanks for posting this.
Zotac is not at fault. It was the computer seller, Thermaltake, that refused the warranty, not Zotac. In this case, the card manufacturer was not at fault. As far as this video's content, it wasn't said if the customer tried to get Zotac to honor any warranties.
@@doubledragon9530 A manufacturer that releases a $3000 GPU that dies in 6 months is not at fault?
@@RedBull10812 Nothing is 100% reliable, it's why you have warranties in the first place.
A single card dying in 6 months is not indicative of a problem with how the card was made, atleast that's what I can say based on the info available.
I will say though that such an expensive card should get more thorough burn-in than normal and perhaps they could not juice the cards so much on the vBIOS side but that's asking too much.
@@doubledragon9530 "Zotac is not at fault." - Oh you bet it is! I'm pretty sure it was Zotac that refused the warranty, and Thermaltake (being the gang of losers they are) just passed on the BS.
@@CoolKoon We don't know that Zotac refused the warranty in this case. We don't have any information that Thermaltake tried to get a replacement from Zotac. Zip. So it doesn't matter what you think about Zotac, it's irrelevant in this case.
My 2080 Ti died around August of 2020. Once EVGA received my card in the mail, they shipped a replacement the same day. It took 3 days to get to me from CA to NY.
Been purchasing their GPUs since Maxwell and they'll always do right by you.
EVGA always honors warranties, go with them
When evga 3090s stopped working because of that Amazon game evga did honer the warranty
Another company that honors warranty is corsair
That's because they break all the time.
Ask this guy, which chipset he mostly have brought for repair ?
95% Nvidia.
If that doesn't tell you much, nothing will.
Go with AMD.
Most often, failure is the processor which cost more then used video card.
Not practical to repair.
same with asus/msi
only great in US but US is not the world. Its average at best when compared to asus and msi.
@@exsinner yea those ive allways prefered
I really do hope there's great success in that case against Thermaltake. (And equally something to be done against Gigabyte and these other companies to set them straight.)
Yep I’m in the same boat all that money for an awesome red sticker I’m starting to think the just have a machine that places the arrows on and ships them back
Are gigabyte companies sell defective motherboards on purpose in market btw. They act like robots
"That's the world we live in today, trust no one"
Absolute truth! And, this doesn't just apply to electronics either, this is happening across all products out there.
yep, they can't even honor their written words & contracts. Especially these e@stern tech companies. had the w@st not moved all over there, we'd have better consumer responses as a whole I'd bet.
zotac is known for refusing warranty so im not surprised in the slightest that thermaltake did not warrant it either. noone wants to deal with zotac.. they have been pulled from stores and websites here in sweden..
"they have been pulled from stores and websites here in sweden.." - Serves them totally right. A flush down the toilet is what they deserve for stunts like this...
People banding together. Now get your socialist politicians to change the consumer laws to reflect this.
@@Matlockization The "socialist" politicians are not gonna do anything because each of them is in the big corporations' pocket who'll just keep selling defective products on purpose till the end of time in the US.
@@CoolKoon Your right, if you live in a U.S blue state. I would think that a Trump Republican is the best chance for the right outcome. Otherwise......well you know the rest.
@@Matlockization Why have to be always about politics? Shity companies existed and exists under any type of government.
I worked in the service department of the UK's No1 retailer in the 90's.
One of the tips I would give anyone today is to keep the original box the product came in when you bought it.
If you need to send it for repair, this helps greatly with the ease of passage through the repair process and when/if necessary the refund process.
I totally agree with you! I have successfully returned to factory many things without problems most of the time. I surely remember a dead ps4 slim that was out of warranty and sony made an exception and send me a working one in perfect condition. Also I have very good opinion for gigabyte that recently had to return a dead motherboard z390 aorus pro wifi back to the seller and the seller rma the board. After that gigabyte send me a ticket of the full amount of the board so I can buy anything I want.
He didn't have the GPU box, it was a pre assembled PC.
Problem is when you send your nice shinny original box and get your repaired product back in an ugly generic card box. Many companies do this.
Samsung pissed me off. One time I sent in an ssd and they shipped it back without my original box. I called abd asked for the factory box back and they said that's their policy (throwing away the customers original packaging). Wtf is up with that?
@@Metalhead-4life Are you based in the US?...
Thermaltake actually doesn't have the best reputation from my understanding, and this is besides the point of honoring warranties. Very nice of you to help this guy out Alex, I'm rooting for him to successfully file a lawsuit. Whether your building a PC or buying a prebuilt, it's tough times nowadays. I picked the wrong time to decide to build one myself, literally at the start of the pandemic thinking I would be ok waiting for the launch of the RTX 3080. Yeah....that didn't work out. Now I'm just waiting for this chaos to end before I pursue a pc build.
Just wait for the 4080 at this point.
If you look at the thermaltake prebuilt's they are massive ripoffs the amount they charge for the systems they have are insane
@@ScobraSWP seems like selling price isn’t the only ripoff
I'm in the same boat. Decided to build a pc at the wrong time. I'm in South Africa and a 1660ti is 650 U.S. Dollars..... I can only imagine what the 3050 is going to be here.
@@ScobraSWP yeah I agree. The only Thermaltake products I ever purchased is the Toughfan 12 and Toughfan 14 which in my opinion are amazing fans and have amazing airflow. Other than that I stay away from all their products.
I like this guy!!! He’s got a no bullshit attitude and really just a hell of a guy!! Subscribed and can’t wait for more content! Best printed circuit repair channel around!!!
I have a small guitar amp repair shop and give a 30 day warranty on repairs. A customer called outside of this time and said the amp was doing the same thing as before. Told him to bring it back and then he got Covid which further delayed him bringing the amp back. Just got it yesterday and told him whatever I find will be warranty, not to worry about it.
Your right, it's a strange world we are in today, glad to see there are compainies like yours that take care of customers.
Very clever from the customer to let a professional search for the fault to get evidence i love it👍
I can verify MSI honors their warranty. It took a few cards, but I was eventually given a working one that's been great the past year.
Thank you for what you’re doing it’s too bad that companies like this don’t have more honor and integrity, just my two cents.
EVGA honored a full warranty replacement for a faulty 3070Ti, no video output, but card turns on and fans spin. I have a Zotac a MSI, and a Gigabyte card that none have honored warranties on. I am looking for a place like yours that will attempt to fix my cards, but I am starting to consider that if I want this done I will have to do it myself. Your content is amazing, the only reason I haven't opened up the cards yet is because I am scared of trying to source replacement components, oh and I don't have a thermal camera or voltage injector. Thanks for your content and your hard work, you are a very nice person to do this kind of work.
Thank you for doing this. These venders need to be publicly shamed and crushed in court.
In Australia, the company must honour the warrenty.
Unless they say its physically damaged causing the fault, which sounds like what Gigabyte tried to do with the cracks on the cards ?
@@cozzm0AU To counter this take photographs of the component and go above and beyond in appropriately packaging it for shipping.
Only if the company has an Australian office. Many of them are only located in Taiwan like Gigabyte
@@neiliewheeliebin *That makes a pretty good filter for purchase decisions and not only for Oz residents. Oz office? Go for it. No Oz office? F!ck off, I'm looking elsewhere. Cheers!*
I wouldn't doubt it if they arrive in perfect condition and they purposefully crack the plastic to refuse warranty. I think we're seeing a trend here.
By "plastic" you mean the PCB? No, that's quite obviously a manufacturing defect, the way PCI-e slots are built means that the cracked part must withstand more stress and thus needs additional reinforcement. Which they apparently failed to account for.
If you were a happy one that bought a gpu for normal msrp prices I also recommend not to ship it to your vendor for minor warranty issues like not spinning fan or noises- they'll immediately refund you to resell the card. Happened to me few years ago- had double luck then when I got a new for a normal price... learnt my lesson though.
With different consumer laws in the UK we have far stronger protection, yet large high turn over companies still try to avoid their legal duty to their customers at every opportunity. What a sad state of affairs.
Gigabyte did not honor my warranty either, it was sent back to me stating my gpu chip was damaged and blamed it on me, i was infuriated!
I sent an EVGA GTX 1660 Super to EVGA last year when the fan broke (it was clicking). They accepted my RMA and sent me a GTX 1660 TI in return (slight upgrade). I also had an EVGA PSU fail this year and they also accepted my RMA and sent me a new one. I had to pay shipping for both cases, but that's understandable IMO. So I'm 2 for 2 with EVGA taking care of me as a customer.
RMA'd an EVGA 3080 FTW3 back in March of 2021 and it went smoothly. Did an Advance RMA, paid MSRP as collateral for the replacement card, and received the replacement in 10 days and a refund for the collateral a few days after they received the faulty card.
bought a RTX Aorus Master 3080 that the chip fried in it!!! gigabyte refused warranty.
I dont know about MSI across the board but had a used x570 Mobo suddenly stop working and stop posting and they said normally it goes back to retailer and I didnt have receipt but they made an exception for me.
When you package make sure you pay a premium to have the inside of the outer carton filled with protective shock absorbing plastic bubbles as well as inside the box for the component filled with carton paper above and below the component so that it stays tight and secure in a cocoon of shock absorption. Do not cut corners.
will say I sent a card back to XFX, they have a short ass warranty period (2 years), and I had disassembled it/made it into a custom loop, i put it back together and sent it with obvious dings, and they said it was all topical and that the actual busted component was a faulty VRM and repaired it / sent it back. Not sure if people had the same experience, but good there
This reminds me of how Sapphire handled the R9 Fury X RMAs...
One of the selling points of the Fury X was that you could swap out the faceplate and 3D print your own (AMD gave out the STL and CAD files).
Sapphire in their infinite wisdom put a giant warranty sticker on the faceplate and covered the screws, if you peeled it off even a little bit to uncover the screws they would no longer honor the warranty.
The card was watercooled and had no fans aside from the one on the radiator and the faceplate was just a piece of plastic to hide the waterblock, it served no important feature at all.
Your customer is a man of principle. I hope he prevails and gets punitive damages awarded.
Should be called Themaltake,,, because 'Them-al-take' your hard earned cash and not honour warranty 🤣
I RMA'd a GPU to a local store here in Norway. It was shipped to Gigabyte, and 8 weeks or so later it came back and they had done some work on it. Sadly, they were not competent enough to actually fix the card completely, but it went from "not detected at all" to "will run for ten minutes before crashing", so they must have attempted to do something about it. This was a 2080ti, and not a 3000 series one.
Had a problem with a Zotac 1660 AMP edition. After about half a year of normal use, one of the fans started making "clicking" noise. Evidently the bearing was failing. Sent ot back but my warranty was rejected, they stated that the fan is working correctly. Apparently the "clicking" was not a recognized issue. So i just had to live with it. 3D printed a new shroud and installed 2 custom fans on it. Works like that since the end of 2019
I had a good experience with Zotac surprisingly. However this was pre-covid.
I bought a used GTX580, it was already a couple years old. It died after 6 months of light use. I couldn't RMA it because to RMA you need to register the card, which was already registered to the previous owner.
I contacted the previous owner, and he was nice enough to do the RMA for me and send over the info. I shipped the card to the RMA specified location and 3 weeks later, Zotac sent back a new GTX680. (this was when the GTX980 was already in the market)
The previous owner received the card and sent it to me.
I bought a nice special bottle of vodka (I asked him what his favorite kind of drinks are) and sent it over to the seller as appreciation for his help resolving the issue.
This 680 is still alive working on my friend's PC.
In this case, Thermaltake should have honored the warranty.
Customer service is practically nonexistent in many industries now. As if the modern corporate model wasn't bad enough, I get the impression that covid will be the final nail in the coffin due to the service industry labor shortages... i.e. using covid as an excuse not to work and still be compensated.
it's funny and ironic b/c most of these large companies seem to have skyrocketing wealth as a result of all this and they have the nerve to not honor warranties. this situation is a magic wand for all kinds of awful dereliction any greedy company can use to justify a lack of responsibility. Consumers should be more aware of this lack of adequate remedy asap, but I'm sure time will be make them more aware but at same time, won't be surprised if not addressed via most m3di@
I bought a Sapphire 6700xt on release day. However the one i bought was DOA, I sent it back under warrenty and got a replacement within a month.
Not the same situation. I did send it back in its orginal box.
When I used to work at Computer shop in Baldwin park, I remember making lots report just for customers.
The Good thing your getting paid for the work.
I had a Thermaltake PSU fail under warranty and it didn't matter how many times I filled out the RMA request. They just ignored it 100%. After a couple more customers of mine had a Thermaltake PSU fail I warranted their PSU's from own pocket and vowed never to sell Thermaltake again. Now I only use Seasonic and Corsair PSUs. As for video cards ...EVGA has been my 'Go to' company. I post on the Gigabyte forums a lot and provide user-to-user support and I see many people are not satisfied by Gigabyte RMA service either.
Thank you sir for raising awareness , even though where I live none of this actually matters as we have no official representatives for any brand, and if you buy it online, you would be happy that your package arrives, and no one would take the risk to send it back even if it is faulty.
It's so infuriating when these companies refuse to accept and repair cards under their warranties for some lame excuse. This is their standard policy!! They really do suck.
That is very nice of you to assist that customer and put the information out for everyone to see.. take care.
Great vid Alex, thank you for bringing it to our attention, I'll happily chip in a few $ for the repair if for nothing else than to get this pushed forward for action. These manufacturers / resellers need to be forced to cover warranty claims when they are clearly valid.
You are my mentor and like to me I do learn new techniques everyday from your channel big thanks bro...am from Kenya
EVGA was really easy for me to get a repair (replacement really) through warranty. Their customer support was really easy to deal with.
I had a somewhat simmilar experience two years ago. I brought a phone back in the store for warranty, they shipped it to the so-calle "service", where a so-called "technician" looked at it and claimed it presented water damage. How exactly he was able to see the nonexistent water damage without disassembling the device is beyond me. I also received a "service report" that stated the cost of the repairs, should I accept; the "technician" said that the mainboard needed to be replaced and stated a cost higher than the price of the entire phone. I filed a complaint to the store, then at the service in question, then finally to the authority supposed to enforce customer's rights. All three attempts heve proven fruitless.
After picking up the phone from the store, I started searching for the firmware I needed to get the phone working again. It took about a month and several attempts with various images that, although matched the name of the phone's chipset, weren't compatible, but I finally got lucky and found an image that would install and work properly.
After fixing the phone myself, I documented everything and filed another complaint to the aforementioned authority, receiving a stale reply: "you have already received a reply on this matter, and the authority cannot verify the cause of the device's malfunction".
This goes to show that warranties only exist as a concept, either because they are required by law or because they sound good on paper, but when it comes down to actually honoring said warranty, everyone tries to find excuses.
Everyone should know by now that Gigabyte doesn't honor their warranties. The only company that I have heard of doing it lately is EVGA and most of the time they only give you an msrp rebate.
yes, and EVGA didn't sold anymore in my country, ever try one before, GTX 950
Gigabyte fixed my 3090 last year. worked out great for me....
Gigabyte had my customer's 2070 3 times sent over, each time sent back as "working/repaired" yet it was not fixed at all. After that the distributor caved in and refunded us.
U're more helpfull to customers more than Txxx company does. Congrats 👏👏👏
I had a RMA issue with my ASUS RTX 3080 when they said I damaged the card and said that I had to pay over 1500 Canadian to have it fixed. I had taken photos and called asus and ended up having a investigation go on without getting a update and U had to contact the CEO office in order to get updates and make sure I get a new GPU in a few weeks and not in a few months. from start to end still took 2 months
COLORFULL... RMA was denied on my advance oc 3080, bc I was the second person to buy it after distributor. Box was sealed when it arrived, so it was still brand new and I was the first to open it.
I had to RMA a Power Color RX 5700xt two times last year. They were stellar. The first time I got the card back in about 2 weeks. The second time was around June, that one took over a month but they still honored the warranty.
Sold the card after that however. Two failures in less than a year was a bad sign for me. But I will still buy Power Color in the future because of the service I received.
CyberpowerPC honored warranty on a 2 week old PC that I bought from Adorama. The Gigabyte 3070 had one bad HDMI output and the other HDMI had bad artifacting. They replaced within 2 weeks with another Gigabyte 3070. I would have preferred a EVGA, MSI, Nvidia FE or even a Zotac. CyberpowerPC gave me no hassle for the warranty claim.
Thanks for making us aware of this. It's shops like you that help the consumer feel more confident.
I use MSI cards and have had to use warranty 3 times. Never an issue other than their Canadian website isn't great but usable. Always keep oem boxes and internal packing for things under warranty. This will save you in many cases. Great video btw.
Keep in mind that customer support and how they handle RMAs can heavily vary by region. I live in Germany and a fan on my ZOTAC GTX 1070 failed. They sent me over a whole Heatsink+Fan assembly without me even shipping the card back to them.
In some Asian countries you can walk into a Gigabyte store and hand in your dead card, they will repair it locally within a few days, even if it's out of warranty.
And I agree that EVGA is probably the best vendor when it comes to customer support. My GTX 660 Ti stopped working a few weeks before the warranty ended, I sent it in and after a bit over a week I got a refurbished GTX 760 4GB back. So a little upgrade even.
Companies hide the problem. The crack at bottom of board happens so often there should be a recall.
I had 2 Asus 7970 Platinum Ltd Edition cards and a Z7S-WS that asus wouldnt warranty. The 7970's were supposedly hand picked cards back in the day. They literally had plastic still between the VRAM and heatsink.
EVGA replaced my Supernova 750W G2 with a 750W G3 for free (only had to pay 15€ shipping from Spain to EVGA HQ in Germany ).
The G2 PSU failed by a power surge after 6 years of intense use (10y warranty).
Now I have a big UPS for my PC, screens and consoles, better safe than sorry.
ASUS did the exact same thing to me with my 2080 Super. Sent it in for warranty service and they sent me an email saying because I didn't have it professionally packed by the shipping company (UPS) that the warranty wouldn't cover the repair, and wanted to charge me the price of a new card for the repair. I still have the emails to prove this if anyone doubts me.
this video neeeds to be seen more like it people!!!!
This is an interesting subject and I will be following this. Hoping to see more graphics cards soon to see what is actually going on.
EVGA honors warranty,even when you teardown card for thermals replacement/custom water block etc. as far as you leave serial number stickers.To be more precise i am EU customer my GTX1080 broke ,they honored warranty and after 1week i got RTX2070 for replacement,i talked to customer service once more due to i wanted to stick with 10-series, after 2weeks they propose me 1080TI.Now i am in the middle of RMA procedure with replacement RTX2070 to GTX1080Ti.
XFX sold me one of those 5700xt's with the black screen issues, claimed it was a driver issue and not their problem, faulty product but no warranty. Fans would shut off and say they were running 9999rpm, temps would spike and the card would shut down. had to make an adapter and run fans off the mobo too make it work.
One should not fuck with dentist. They got the money to get picky and they have a good lawyer.
*Yep. All of the above. Cheers!*
With component shortages I imagine a lot of companies are cutting corners just to get products out. I wonder how many electronics built in the last year or 2 will see high failure rates.
I'd bet well over 50% from a few anecdotal recollections of stories I've heard/seen via the web...I mean just think of some major examples lately like the GiG@bite psu fiasco and the N-Zed-ex-Tee situation that they didn't want to even acknowledge basically
That's the thing about warranty, the burden of proof of customer damage is on the company. Keyword being proof, not desire and trumped up charges. If you can take a customer's money, you also take the responsibility of delivering a working product. I hope everybody with unlawfully denied warranty sues the company that tricked them. Hold liars accountable.
Zotac honored mine 1660s , took 3 months though, i claimed through zotac distributor.
Gainward also honored my warranty, 1 to 1 replacement.
as an ex computer enginner working in big retail store here in greece. my suggestion is to send all system in a package than the card it self. Specially in such an expensive pc. the only way no matter the cost. (a simple plastic crack can define as bad magament and you may loose the warranty.
The cards are hard to get, so companies are screwing the customers.
I have a several 3080 that are having issues. Afraid to send them in because I have read that some manufactures keep the cards and don't return them without a replacement. Just things I have seen in comments.
Don't buy zotac products
Yeah, we’ve also experienced same situations with GPU warranties. 1YEAR of work ahead of you… What happened to your recruitment drive? 👍🇬🇧
Hmm, I only do Diagnostics. Repairs take to long and customers can be hard to deal with. So I let them know the repair cost and exactly whats wrong so when they find someone to do the repair they will not get ripped off!
got a gtx 1060, 3GB and a rtx 3070 from zotac before. ditched them for sudden artifacts after several months of use. if there's any consolation I've experienced from this brand, is I got them to honor their warranties but with the help of the local distributor in my country (service charge included for the gtx 1060, 3GB via extended warranty registration). funny thing is, you've taken good care of the GPUs, no tweaks were made - all at factory stock settings. Powered by a regulated electrical convenience outlet (wall socket to recommended AVR -UPS to recommended PSU) and inside of a PC case with good airflow. But 2 times with lemon units is just frustrating. I feel very bad for those with non honored warranties, esp. these trying times.
anyways, great content. it raises awareness for us consumers. keep it up & more power.
I did an RMA about 4 months ago with a MSI 1660 super it was promptly replaced, no headaches at that point. :) keep up the great work!!
I totally agree with this dentist. However it must be nice to have the money to prove yourself right to a manufacture.
I had a great warranty experience with EVGA. My 3080 Ti died after about 6 months of use. I opened an RMA and they said to send it to them. I had a replacement within a week. I was only out shipping costs for getting my dead card to EVGA.
A little over 6 months ago, I sent my MSI GTX1660Ti back for warranty, MSI handled it very well, and even upgraded me to a better model 1660Ti, I used to have a VENTUS, and they shipped me a GAMING X instead, maybe they dont make the ventus anymore and thats all they had, but they handled it alright at least for me
Be carefull of your cards being stolen by UPS or even FEDEX. Had mine stolen by UPS when driver realized that XFX was the place it was being delivered to for RMA. Totally just strung me along too... Then gave me 100$ in the end with a shortage & crazy prices ongoing... So sad I literally have been trying to get a card until now. Still not sure what to do lol hope I can build games in the meantime or something idk.
95% of cards came for repair are Nvidia.
50% of them have dead GPU. Not repairable. Replacing GPU cost more then working used video card.
Replacement gpu core is possible in practice, but impossible in reality.
U can't buy a core chip.
I have bga station and can perform gpu core reflow and replace for 50€£$ but can't get new cores.
@@Dmiliunas "U can't buy a core chip." - Yep, donor cards are your best bet. I'd seriously hit companies that do this (particularly NVidia) with hefty fines that'd be sure to hurt them like hell.
Great video, looking forward to what happens.
Returned a faulty graphics card to EVGA, and while the process took several weeks, they honored the warranty for a full replacement
This is just a guess but for many electronics manufacturers, it is cheaper to just ship back a new card than have a group dedicated to circuit card rework. Given the shortage, there is no stock to simply send back the card (and certainly not with the current markup of the video cards). That being said, it would also be useful if the larger RUclips channels that do product reviews to find out from the vendors about their warranty policies. Or do their own warranty claim if they can and report on that as a follow-up.
I'm down for it. Help this guy out, record your work on the board and share it with us. Keep us informed.
I often find, though I am in the UK, it is usually the lower end of staffing that makes those decisions, however, taslk to a manager? then you may get something done.
I had this once with PCWorld (Currys) UK, wioth a friend's laptop. Had power issues as the main fault, the first time, I wasn't there, they only changed the keyboard, yeah, that's not gonna help. I went the second time, the normal staff member wouldn't help much, I explained who I was, how I am qualified with this stuf etc, about warranties and how they work and asked for their manager, they spoke to them, I spoke to them, and the manager sided with me. Though the warranty would normally not be valid by the time I was dealing withn it, it was because the original fault had NOT been sorted. So because a fault occured within the warranty time frame originally but the issues was not sorted, I think the time frame was 2 years, when I went back with my friend, it was over 2 years by then but, the warranty still had to be honoured because the fault was never fixed even though the tiomeframe was gone.
Now I do not know about the USA, but, in the UK, it goes wiothout saying, KNOW consumer rights but remember, the customer is NOT always right. You need to understand warranties. Now with pc parts, a retailer can sell custom builds and warranty for one year, however, there is also the Manufacturers warranty which can be longer. This card could also be under manufacturers warranty, but, in the UK that warrantyu to the manufacturer begins from the day you PURCHASE the item also, so you could have 1 year wrranty with the retailer, 3 years with the manufacturer, so after 1 year, no warranty with the shop, but 2 years manufacturer's warranty. Have I done this? yes. Just did all this with Corsair and Scan. K70 RGB MK2 se keyboard wasn't functioning, Corsair guided me via email on possible solutions, none worked, they were willing to RMA. Told Scan, from where I bought it, that I also worked with Corsair on solutions, Scan RMA'd it and I got a new one.
So what should you take away from this? Keep your receipts AND boxes. Why boxes? you may want to sell the item in the end and better to keep nice boxes for them, more so while warranty is valid as you may need to return the item. Keep the plastic bags inside the boxes that go around items, including anti-static bags. Store these boxes. As I said, if you should want to resell, you have the boxes which can add a value to the item, may not be much, but more attractive in that sense of value at the minimum.
IF you do not keep your receipts then manufacturers tend to go by manufacture warranty date on the item, sometimes stamped on somewhere, certainly recorded.
The Magnuson-Moss Warranty act prevents the company from voiding a warranty unless they can show that modifications you made (willing or unwilling) caused the damage to the item. For example, they can't say "oh a pin on the fan header is bent so we won't honor the warranty on a dead card.
The gigabyte crack is people building their own rigs and not installing them with care.
I did warranty claim for Corsair products many times. Personal experience : My all in one liquid cooler failed on me and they replaced it and replaced damage pc components. WOrk experience: We have RAM that would be faulty and Corsair always honor their lifetime warranty on their RAM DIMMS. Now Corsair are doing Pre-Build PC like the COrsair One. I am 100% certain they will honor their warranty on their pre-builds as well.
I'm an electronics technician doing warranty jobs for different clients, today i had an audio amplifier 4 years old that the customer sent for repair, now because the customer packed the amplifier in a smaller box than it should the amplifier got one of the edges bent, but i fixed the amplifier anyhow and i will sent him the amplifier in the same condition with the photo how it got to me. Because it's his fault he can use the amplifier as it is now or can also buy a new case for the amplifier. I think that's more than fair. Have a nice day everybody!
*You handled that perfectly. Respect!*
Late last year I RMA'd my 5700XT to XFX and they sent back a 6600XT. XFX couldn't reproduce issue. Took less than 2 weeks to complete process.
It is a good idea to check transmission and differential pairs before even attempting to find a problem elsewhere.
If you have a problem there, its automatically a NO FIX because GPU is dead.
I dont have any EVGA but all i heard is positive feedback from their customer service.
Glad I see this video. I am looking to buy a new videocard. I'll stay away from those vendors. Thanks for the warning.
I had a 2080 Super die on me and Asus would not honor the warranty.
They claimed it was out of warranty period when the card was not even for sale to customers on the open market for longer than their warranty period specifies. So it 100% had to still be under warranty along with every one elses'.
I've had OK luck with MSI, once I found the right person to talk to. They did, however, screw me on the rebate as in just never processed it.
I don't know the law in the US, but here in France (I think in general in Europe) every company must have a 2 year warranty. In this 2 years if the product you brought to a professional stop working properly. You ship to him and if he don't want to repair it, he must provide proof that the damage was done afterwards.
But it s quite difficult, only if the graphic card was damage with water for example. So must of the time the warranty here is working.
EVGA honored the warranty for my 2080ti. The RT cores were causing the card to crash on any game startup. I got shipped a new rtx 3070 due to the scarcity at the time for the 2080ti's. It was kind of a let down cause I wanted a 2080 but hey I ended up with a 3070 brand new. They assured me it was the same performance and slightly better or they would have put me on a list for a 2080 ti (used) if they come in. Kept the 3070 and I am happy with it.
I just had a successful experience with gigabyte repairing my 6800xt under warranty. Took about 40 days turnaround.
Let's goooo!! I will be anxiously awaiting the follow up
Whilst not exactly the same in 2009 I bought a brand new plasma tv, the type that has glass over the panel like the old crts and was metal not plastic frame, a month later I moved house so I put it back in its original packaging inc foam, added a double quilt, multiple pillows and sent it by courier the premium service as the cheaper ones (10x less in cost) didn't cover televisions, it arrived destroyed and when I say destroyed likely a forklift went over it as was a split in the middle so the tv was in 2 pieces and the box was covered in bin bags, when I tried to claim they said at first "get a hold of the seller" to which I was told "its not covered as per our terms" I said "I picked the service that specifically DOES cover tv's you should check" then they changed to "when something is sent, its up to the seller/sender to ensure it arrives, not the courier, therefore theres no insurance, we just deliver it" I said that was incorrect and quoted what their insurance was at which point I was told to take them to court and slammed phone down on me!