If there was a road he would be inundated from Aus. He mentioned St George for Transmissions I found Diagnose Dan for Electronics. Just have to find a body guy
That tracks. I have had such a hard time finding a good mechanic in Arizona that I taught myself how to be a mechanic and do everything on my own cars except A/C and alignments.
Being an old mechanic and racecar builder I am fascinated by your video's and your shop's ability to diagnose problems. If I wasn't retired I would be heading out to apply for a job just to absorb more knowledge. I love the way you treat customers. Faith in humanity again.
Contaminated fuel isn’t covered under any manufacturer warranty, the customer is responsible for what goes into his fuel tank. There’s no way to know how it got in there or who did it, and everyone who worked on it will deny responsibility. This shows why it’s important to know your vehicle, do your own maintenance, and to have a qualified mechanic that you trust do any work that you can’t handle. There’s a reason why people are willing to travel outside of their region to take Dave their vehicles, honesty, and quality of work.
Yep that guy will learning owning a Cummins means changing that fuel filter twice a year at the very least to keep that from happening. Totally agree with what you said know your vehicle and maintain it yourself.
I still have a warranty on my 2016 🤷🏼♂️ it really depends on your relationship with the dealer you buy from smaller town dealerships will usually go the extra mile for their long term customers
This is a talent, that breeds talent,ie good mechanics, my heart beats watching this episode, charisma and interactions with the human soul is a must being a mechanic.
Looks like another happy customer on his way to Arizona. Customer might want to hire an insurance attorney though. Can be expensive up front but worth every penny. They usually reimburse you what you pay them and more if you can win the case. Sometimes insurance companies will just settle your attorney's + repair costs once they see you've gotten an attorney. Which is what happened in one fuel contamination case I had.
All I can say is another great honest workmanlike job Dave’s shop! But if I were you I’d engage a full-time headhunter to perpetually recruit the finest techs in the country… a land acquisition/market study guy to find you additional viable locations, and a good general contractor. You could easily do 10x your current volume if you wanted to. The trick (and this is the hard part) is systematizing *everything* and bottling “Dave’s Way” so a regional manager in Phoenix or St. Louis could deliver exactly the same customer experience you guys currently do in Utah. But trust me there is endless demand for truck (especially) repair facilities with your expertise and bedside manner. 90% of your industry is incompetent or dishonest or both. We tradespeople across the USA are sick and tied of it, which is why that gentleman was willing to travel 11 hrs in hopes of getting a professional repair. The culture is the key.
The possibilities are endless, that’s the problem. “What”, has been discovered, “Who”, isn’t confessing. I think that maybe the customer should talk to his wife, if not her then the oil change- fuel filter guy.
As someone who lives in AZ as well, I am totally thinking about driving up to Daves shop when my engine goes kaput. 332k miles so far with no major problems. It will die one day though, and mechanics like Dave deserve our greenbacks.
I don't let my wife do anything like that..she always wants to but it scares me to death..she's always begging to learn how to use lawn mower..help would be nice but the possibility of bad outcomes scare me too much lol
I had a Ram 3500, got some bad diesel in PA, didn't know it until I got a few miles down the road and the truck quit running. Opened the fuel filter and it looked like cottage cheese, had it towed to the dealer up the road, they flushed the system and it ran for a few years. Then the injectors failed while I was out of town, went to the local dealer and bought a new truck.
Great Jon Dave, You don't imagine how Bad diesel are we using here un Cuba, destroying fuel pumps and etc... That Bad diesel You showed is like B94 gas here jaja. After I Saw your vídeo with the guy from Total seal pistón, My mind blows up. Dealers and brands are true liers. Congratulations, keep going
In south africa , we produce of the cleanest diesel fuel, but in the transportation and storing contamination is rife, 60 % of engine failure is down to contaminated diesel. The modern diesel engine cannot handle , water or parading contamination, Sulphur used to add plenty of lubrication, now they add just enough lubricity agent.
Nothing worse than having to go to 4 different places and get the old run around and then finally tow it all the way from Arizona to get it done right. I feel his pain. Been there. Done that.
There’s people out there that have no clue about engines in general let alone diesels. If you’re new to diesel engines, never ever EVER buy fuel from those little hole in the wall gas stations with one or two diesel pumps. Plan your fueling ahead of time and use the stations that have a high volume of semi trucks stopping for their fuel. Those little places often have fuel sitting in their tanks for months between deliveries. Just sitting there deteriorating, developing algae contamination, picking up water content, etc.
Proper fuel quality and ahead of schedule maintenance interval is so important for the health of a diesel. In Europe we have biodiesel mixed with normal diesel (B7 - B10 = percentage average, so can be low or high number), this makes my Honda diesel run poorly. Major brands are ok, these use a lot of additives to raise the cetan levels and counter the effects of bio mix. Getting white label diesel is a big no because you have no way of telling if the fuel is even of consistent grade. My father was a chemical engineer and 40 years in marine/maritime diesel industry. Water contamination is not that bad for diesel but lack of lubrication will damage pumps and injectors very fast. So watch out for "white label" diesel which often is mixed with old batches fuel and sometimes even with liquid chemical waste / residue of (marine) slop tanks. I only get Aral (germany only) / BP ultimate which is not mixed with biofuel. Yes it is pricier, but fuel is never cheap in Europe. The engine runs so smooth on this juice it is unbelievable. Note that in south of Europe regular diesel at the gas station may say B7 but many times it is not mixed. The smell is different and the diesel seems more "greasy" when rubbed between two fingers. The add on price for decent fuel and proper maintenance is peanuts compared to hefty repair bills.
The thing I'm most curious about is how and why that problem even occurred in the first place. He was just driving his basically brand new truck with super low miles, then out of nowhere, its fuel just becomes contaminated for no reason. What?
I know in the past here in Albuquerque I think it was or maybe it was in Texas a couple of gas stations a truck went to dump what he thought was Diesel wound up being gasoline into the diesel tank contaminating diesel. Also, it’s happened the other way around they’ve dumped truckloads of diesel Into the gas tanks at gas stations as well which has happened a few times which is created a lot of headaches for customers which ruin some engines, what a headache for your customer of course dealerships will always claim contaminated fuel to get away from doing Warranty work.
Been watching your RUclips shorts for a minute now man and ive subscribed to your chanyabout 10 mins ago your work is abserluetly awesome i must say you got me subscribed for surw man you seem a good honest fella with some years of experience fella looking falward to watching more man for real! ✨👌✨👌✨👍👍👍
What is meant by “insurance company?” Do you mean service contract? I also think somebody misunderstood warranty. Warranty is time or miles, whichever comes first. His 40k miles are irrelevant if it’s over five years old, which it is. That truck had a 5 yr 50,000 mile powertrain warranty, but fuel system is not part of warranty. It wouldn’t be covered anyway, because contaminated fuel must be introduced to the system,, either by accident or intentionally.
Flush everything ultrasonic clean the injectors new filter new diesel and a diesel system cleaner can and thats all. No need for all that new parts ...
It’s just a matter of faith when you pull up to the pump to fuel up. There is ample opportunity for shady dealings before the fuel reaches you from the refinery.
I really wish these video's had the cost of the repair included in the video or description. I'm no expert so I'm always curious what some of these fixes cost.
We hear ya. We usually don't quote prices on a video, because the videos will be around for years. Our engine prices can be found on monsterengines.com if that is helpful
I got some bad DEF last year and ruined the entire system on my 2022 Dodge And I was on the road 1200 miles away from home took it to a Dodge dealership pull samples the pH levels of the death were about three times above the maximum threshold. Farm Bureau insurance declined the claim even after they had their adjuster pool the same samples . Paid my lawyer $310 to send the insurance company a nasty gram and they paid on the spot included Lawyer.
Hi Dave I just wanted to see if you can make a video on straight pipes and blowback??🙏 younger generation seems to think that you don’t any blowback and my old man has always said that it can blow valve seals??? It’s something that only a real professional would know 🙏
What kind of cost would be associated with that repair of everything? That really sucks…. Curious as to where he filled up his fuel or if someone dumped other stuff in his tank? Always use a locking gas cap! Ouch!!!
nice video, i am wondering since he had oil change done, was it done at a fast lube change place. some of them place's top off fluid levels, could it got DEF. in the fuel tank then.
My question though is how the fuel became contaminated in the first place? Sitting for too long? Doesn’t sound like he drives it much, but having DEF in the fuel? Kinda sounds like negligence that insurance or the manufacturer wouldn’t cover anyway
Why was there no discussion of how it came to be contaminated? Did the owner put DEF in the tank by mistake or gasoline for that matter? If fuel was in contaminated state from the fuel center, why wasn't that mentioned?
I’d just drained it out and run it. Those trucks are pretty tough. The cp3 handle a lot of abuse. It’s not like the cp4. Odds are drain it all out and run it.
Soon Dave is gonna have c130 air drops coming in from other countries to repair their trucks. To say an honest competent man is worth their weight in gold is an insult to the honest man
Several mechanics said it was fuel contamination, but the insurance company says there was no fuel contamination. The insurance company wanted to sweep this under the rug.
I write estimates for an aut insurance company..I've covered numerous fuel contamination claims...so all of you saying insurance this..insurance that are fill of shit
This is how you should get information from the customer. Man is a service advisor, parts guy, technician and gets straight to it. I love seeing this level of customer service in the industry 👍
I love the fact that Dave and his repair business is on RUclips and normal customers are seeing what exceptional customer service looks like.. People are happy to pay, if they see honesty, communication and integrity in this world. Also backed up by high quality work and leadership .. top top shop & team example
someone did diagnose him properly locally , but he got too many different answers and got disheartened and that led him to Dave, the run home will be a good test for the truck anyway
Question for you, why does it need injectors and a pump? Does having water or DEF going through those ruin them? Can’t you just flush/clean them out too?
Hi Dave, watching from Australia 🇦🇺 This situation of having to get help from interstate or even overseas is becoming a common practice here in Australia, especially quality diesel tech repairs and tech support, as we have our Cat engines in our trucks done by a quality diesel shop from interstate here in Australia, and also deal with a quality supplier over your in the U.S. to make sure we get what we need, being the right parts, and quality parts we like to run, IPD quality aftermarket engine parts as an example, Cat, Cummins etc etc. Love the channel Dave, your shop and how you run it, is exactly how things need, and should be, sadly it's not always the case Sir, and it's great to see yourself and your team doing what your doing, quality work gets good word of mouth, thanks for the content on the channel Dave, I think it's excellent, and cheers from Australia 🇺🇸🇦🇺👍🏻👍🏻👍🏻
Seems like they made a lot of assumptions and threw a lot of parts at an issue. Were the injectors, lift pump, or CP3 pump tested? Seems ridiculous to just start throwing parts at it.
This is the standard repair for fuel system contamination on a diesel, especially if you think it’s caused by DEF. In a dealership environment, they require full replacement so that you have some sort of warranty afterwards. Possibly Dave has the same requirements at his shop. If you’re doing the work yourself you might get by with draining fuel and changing the filters, but the crystallized def could have done who knows what to the high pressure pump. Also, if those contaminants damaged an injector enough to cause it to hang open, really bad things could happen.
This makes me want to install a lock on a diesel fuel cap when I get one. This is stupid. Dont ever touch my fuel system. Ill do it myself. Had W124 603 Turbo Diesel, never ever had an issue with fuel system.
@@opendstudio7141 gasoline is the same, sometimes you get alot of water in it they just don’t mess up as bad they can though if there is enough. Stations actually add water it’s a thing to boost profit
It's not that 'someone' is putting the crap in your tank, you're putting it in, because the fuel storage tank at the station is contaminated. This is a common issue across the country.
@thewaywardgrape3838 I believe it's more of where you live raining snow ect vrs say SoCal. And does fuel station owner cover the lids to tanks when raining snowing.
I’m so glad I went with a new F250 with 7.3 gas engine. Diesels, unless you tow HEAVY OFTEN, are an expensive, overly complex pain in the butt. It’s just not worth it for most people, including myself.
@@nomadbiker4040 You can buy an ENTIRE NEW 7.3 crate engine for $7500. JUST changing injectors and a high pressure fuel pump on a diesel costs twice that amount. It’s not even comparable. And 99% of diesel trucks I see aren’t hauling or towing anything. Diesels are terrible in cold weather, are super heavy and kill payload, cost more to buy and operate, and can be destroyed with a couple gallons of bad diesel or def. If you’re not towing heavy often over long distances diesels are just plain dumb.
@cliffordmontana4562 Agreed though if youre not using the truck to haul heavy youre better off getting a gasser, or maybe if its not towing anything, electric
Change oil, oil filter, and fuel filter and then everything gets messed up with contaminated fuel very soon after. I do not believe in coincidences. These two things are tied together and they both start at where he got the oil and filters changed.
U telling me the guy has 12hrs to drive to dave but not 20min to open the freaking fuel filter?! A 90 yr old could do that. Scrary how dumb/lazy people are.
I'm not a technician. You can't just run fresh diesel through the fuel system? Does the contamination somehow cause these parts to never function correctly?
A modern common rail diesel like this one relies on a high pressure fuel pump which can produce approximately 30,000 psi. The pump has very close tolerances inside, and is under very high stress. It depends upon high quality diesel fuel for lubrication, and is very sensitive to any contamination. Any contamination very quickly breaks down the internal parts of the pump. Then that metallic debris is sent to the injectors, which also are very close tolerance, highly stressed parts, which then become damaged beyond repair. Basically, once the damage from bad fuel starts, the entire fuel system, at least from the high pressure pump and beyond, must be replaced.
The term happy or satisfied customer is questionable to me. Sure, you guys got him up and running and did it for a nice price. The other DEALERSHIPS and shops charged him for practically nothing being done. In the end, the poor slob is taking it in the shorts and I'm guessing he'll end up EATING the entire cost. Don't know if a folliw up is something you even would do. Pretty sad the automotive industry (not counting your shop) is so damn crooked these days with piss poor work, astronomical prices on labor and parts and quite honestly not giving a rats ass about customer satisfaction. 😢😢😢
You and your shop are amazing Dave!!! I owned my own auto repair business for 21 years! It took me a while to gain my customers trust! But once I had it I worked hard to keep it!!! Thank you for being am honest thorough repair shop!!
I'm an insurance adjuster. NEVER start work before you get approval from your insurance company. EVER. Thats a quick way to have way more out of pocket.
Yes but.... Seems like the insurance company is trying to cover this up. Which I'm sure is just business as usual, but it's fraud. Three out of four people say it's a fuel issue and the insurance company is like nah.... Typically going to hold up in court
normally yes, but he already checked with them and they said nothing was wrong. he needs the truck fixed and insurance already declined so now it’s bad faith or negligence on whoever inspected it.
A long time ago now, I drove motor coach. Motor coaches do not have sleeping berths (well, 98% of them anyway). So as a commercial driver, we had to stage driver changes. We all had our chance to ride in a Ford 16 passenger van for drivers only. On one four bus charter, we obviously had four relief drivers. Three of them went into the truck stop to purchase some goodies for the drive home. The fourth stayed at the pump to purchase fuel. He grabbed a gasoline pump for a diesel engine. He managed to put about 20 gallons of gas into a diesel tank. Luckily, he realized his mistake and did not start the van. I was not part of that relief crew. I got into the coach and drove. That was an expensive tank of gas…it could have been a lot worse. The three other drivers were quite angry because not only did they lose a day, but they lost a day of pay as well.
😂😂😂 happens more often than not with coach drivers. We had e-85 in a coach and the driver realized he did it. 2 miles from the shop started back up drove back to us. Left the bus idling ran into the shop freaking out. Like really dude.
Bad fuel screwed up my BMW 328d. Had to replace high pressure fuel pump, injectors, and a lot more. Insurance covered the $9,500 job. Dealer did the repair. The important lesson: only buy quality fuel at a name brand station that sells a lot of fresh fuel. No brand x. Do not try to save .10 per gallon on unknown brand x. I've had no problems since I've followed that lesson. Common rail diesels do not tolerated shitty fuel.
I had contaminated fuel at a big brand station, with their most premium fuel no less. Sometimes its just a crap shoot and these things happen. Luckily in my case it was only 3 injectors that needed replacing and VW covered it under extended warranty (this was in Europe).
Why put a hp pump and injectors in it? Flush the tank and lines 9/10 times they are good to go, I agree def is 70%water and can damage the pump but only if it was driven a long period of time
Those fuel systems are not cheap. I went through the same thing with 6.7 powerstroke. I had a contaminated fuel system, and it was an uphill battle with the insurance company, but after 3 months of back an forth arguments, they finally paid for my new fuel system.
Hello 1BigMistake! I have a 2017 Range Rover with all of the same issues. When you filed the claim what was the Claim called? Looks like I may have to do the same. Thanks!
these people dont realize diesel is about dead... you cant find anyone to even work on them worth a dang... thats why he drove 11 hours.. hes been though 3 or 4 people.. no one can help diesel is done after the 7.3 diesel its been over... epa ruined it gov
Hey Dave, Tim here, i aint a diesel guy at all....i know muscle cars/gasoline engines, but BOY are you on top of shi%!!!....every time i watch one of ur vids, i am DEEPLY impressed with ur candid conduct, and shootin STRAIT to the customer!!....i've commented b4 about ur honesty, and commitment to gettin it done properly.....another example!!...SO PROUD to be a sub'r!!!....we need MORE dudes like you for SURE!!!....GOOD ON YA MATE!!!!
@@DavesAutoCenterCenterville I always do!!! I found your content fascinating…I knew a local mechanic who was so kind with customers that he even offered payment plans for some of us he was specialized in mufflers repair and also had a crew doing mechanic jobs and he was very appreciated by the community…señor Daniel Dorado he ended up closing his business due to a illness and he was so kind to refer us to a another mechanic shop and they also do estate emissions tests that is required by the state of Texas , I use to go for a repair and I spend hours talking with him about what was going with the vehicle in the lift or in the shop and always joking around about to open a street taco stand for the workers and to attract more customers 😝 lol…Saludos!!! Y’all have a great day and weekend!!!👋😊👋
Ive got questions about this repair. You replaced many expensive parts like injectors, high pressure pump for example and these parts are expensive but both parts are possible to diagnose for performance so would'nt it be good reason to test all things before replacing them? Im asking because this is expensive repair but possible you have been throwing away healthy parts. But I do understand that you have obigations to make 100% fix of the problem and replacing all fuel parts surly fixes the problem for good.
Awesome job Dave. I appreciate the compassion you and your team show for the customer. What a shout out for your business that he would drive out from Arizona to your place knowing the issues would be fixed and documented on air even. Great company ethics on display. Good job to all there at Daves.
Speaking of contamination... I would be extremely curious about your take on the FASS EGR filter system they recently released for gmc , ram , Ford... or looked into it.. without deleting is it a reasonable option having to retain emissions
It's tough when you have to drive to another state to find a mechanic you can trust
To be fair, the dealer had the correct diagnosis. They said it was contaminated fuel all along
Or can do the work correctly.
He wanted another opinion. Probably wanted to make a trip up north too
If there was a road he would be inundated from Aus. He mentioned St George for Transmissions I found Diagnose Dan for Electronics. Just have to find a body guy
That tracks.
I have had such a hard time finding a good mechanic in Arizona that I taught myself how to be a mechanic and do everything on my own cars except A/C and alignments.
Being an old mechanic and racecar builder I am fascinated by your video's and your shop's ability to diagnose problems. If I wasn't retired I would be heading out to apply for a job just to absorb more knowledge. I love the way you treat customers. Faith in humanity again.
Contaminated fuel isn’t covered under any manufacturer warranty, the customer is responsible for what goes into his fuel tank. There’s no way to know how it got in there or who did it, and everyone who worked on it will deny responsibility. This shows why it’s important to know your vehicle, do your own maintenance, and to have a qualified mechanic that you trust do any work that you can’t handle. There’s a reason why people are willing to travel outside of their region to take Dave their vehicles, honesty, and quality of work.
Yep that guy will learning owning a Cummins means changing that fuel filter twice a year at the very least to keep that from happening. Totally agree with what you said know your vehicle and maintain it yourself.
@@Hellcat71782Warranty is typically 10 years or 100000 miles which ever is first and his truck is under 10 years and at 40k miles.
@@GoatzombieBubbawhich manufacturer is ten years factory? I’ve only seen factory extended warranties go that long
I still have a warranty on my 2016 🤷🏼♂️ it really depends on your relationship with the dealer you buy from smaller town dealerships will usually go the extra mile for their long term customers
Only use trusted fuel sources. Like Kwik Trip.
Just bought my first Duramax. Luckily came upon this channel. Only live 2 counties away. So if I have a problem, I know where I'm going.
This is a talent, that breeds talent,ie good mechanics, my heart beats watching this episode, charisma and interactions with the human soul is a must being a mechanic.
Looks like another happy customer on his way to Arizona.
Customer might want to hire an insurance attorney though. Can be expensive up front but worth every penny. They usually reimburse you what you pay them and more if you can win the case. Sometimes insurance companies will just settle your attorney's + repair costs once they see you've gotten an attorney. Which is what happened in one fuel contamination case I had.
All I can say is another great honest workmanlike job Dave’s shop! But if I were you I’d engage a full-time headhunter to perpetually recruit the finest techs in the country… a land acquisition/market study guy to find you additional viable locations, and a good general contractor. You could easily do 10x your current volume if you wanted to. The trick (and this is the hard part) is systematizing *everything* and bottling “Dave’s Way” so a regional manager in Phoenix or St. Louis could deliver exactly the same customer experience you guys currently do in Utah. But trust me there is endless demand for truck (especially) repair facilities with your expertise and bedside manner. 90% of your industry is incompetent or dishonest or both. We tradespeople across the USA are sick and tied of it, which is why that gentleman was willing to travel 11 hrs in hopes of getting a professional repair. The culture is the key.
Makes you wonder if some gas station messed up or someone pranked that poor guy.
Sounds like the oil change place topped him off with the deeeeee cell
Yea or he did it
The possibilities are endless, that’s the problem. “What”, has been discovered, “Who”, isn’t confessing. I think that maybe the customer should talk to his wife, if not her then the oil change- fuel filter guy.
I think the first guy who changed his fuel filters accidentally put regular gas in it after his repair, the debris may have been from the filter swap
@@BubblesTheCat1 Dave said it doesn't smell like gas though, more like def fluid.
As someone who lives in AZ as well, I am totally thinking about driving up to Daves shop when my engine goes kaput. 332k miles so far with no major problems. It will die one day though, and mechanics like Dave deserve our greenbacks.
My wife found out that you can go 4 miles when you fill the diesel tank with gasoline.
Same here, she also filled up her Jetta with rotella 15w40 all the way to the top and caveated the motor.
Holy!!!!! Rip brothers😢
I'm hurting inside for both of you
I don't let my wife do anything like that..she always wants to but it scares me to death..she's always begging to learn how to use lawn mower..help would be nice but the possibility of bad outcomes scare me too much lol
@@fsogarage71nothing $450 couldn’t fix.
dealer put def in the fuel tank??
My thoughts too.
I had a Ram 3500, got some bad diesel in PA, didn't know it until I got a few miles down the road and the truck quit running. Opened the fuel filter and it looked like cottage cheese, had it towed to the dealer up the road, they flushed the system and it ran for a few years. Then the injectors failed while I was out of town, went to the local dealer and bought a new truck.
Great Jon Dave, You don't imagine how Bad diesel are we using here un Cuba, destroying fuel pumps and etc... That Bad diesel You showed is like B94 gas here jaja.
After I Saw your vídeo with the guy from Total seal pistón, My mind blows up. Dealers and brands are true liers.
Congratulations, keep going
Beautiful area to have a shop Dave !! Must love the scenery
Love that giant v12 block in-between the two counters.
Looking forward to an update on the cummins brought in by the young gentleman a few weeks ago that had supposedly been built.
In south africa , we produce of the cleanest diesel fuel, but in the transportation and storing contamination is rife, 60 % of engine failure is down to contaminated diesel. The modern diesel engine cannot handle , water or parading contamination, Sulphur used to add plenty of lubrication, now they add just enough lubricity agent.
Dillons the man! I always enjoy seeing him
Nothing worse than having to go to 4 different places and get the old run around and then finally tow it all the way from Arizona to get it done right. I feel his pain. Been there. Done that.
Everybody loves you Dave!! Keep the videos coming.
i’m so damn lucky to live in SLC so i don’t get caught driving 11 hours to dave
I seriously think Dave has what it takes to be a brain surgeon!
Great video Dave - need a uk 🇬🇧 franchise- keep up the great work
There’s people out there that have no clue about engines in general let alone diesels. If you’re new to diesel engines, never ever EVER buy fuel from those little hole in the wall gas stations with one or two diesel pumps. Plan your fueling ahead of time and use the stations that have a high volume of semi trucks stopping for their fuel. Those little places often have fuel sitting in their tanks for months between deliveries. Just sitting there deteriorating, developing algae contamination, picking up water content, etc.
Proper fuel quality and ahead of schedule maintenance interval is so important for the health of a diesel.
In Europe we have biodiesel mixed with normal diesel (B7 - B10 = percentage average, so can be low or high number), this makes my Honda diesel run poorly.
Major brands are ok, these use a lot of additives to raise the cetan levels and counter the effects of bio mix. Getting white label diesel is a big no because you have no way of telling if the fuel is even of consistent grade. My father was a chemical engineer and 40 years in marine/maritime diesel industry. Water contamination is not that bad for diesel but lack of lubrication will damage pumps and injectors very fast. So watch out for "white label" diesel which often is mixed with old batches fuel and sometimes even with liquid chemical waste / residue of (marine) slop tanks. I only get Aral (germany only) / BP ultimate which is not mixed with biofuel. Yes it is pricier, but fuel is never cheap in Europe. The engine runs so smooth on this juice it is unbelievable. Note that in south of Europe regular diesel at the gas station may say B7 but many times it is not mixed. The smell is different and the diesel seems more "greasy" when rubbed between two fingers. The add on price for decent fuel and proper maintenance is peanuts compared to hefty repair bills.
The thing I'm most curious about is how and why that problem even occurred in the first place. He was just driving his basically brand new truck with super low miles, then out of nowhere, its fuel just becomes contaminated for no reason. What?
Idaho strong 💪
Great video
Thanks for the visit
I know in the past here in Albuquerque I think it was or maybe it was in Texas a couple of gas stations a truck went to dump what he thought was Diesel wound up being gasoline into the diesel tank contaminating diesel. Also, it’s happened the other way around they’ve dumped truckloads of diesel Into the gas tanks at gas stations as well which has happened a few times which is created a lot of headaches for customers which ruin some engines, what a headache for your customer of course dealerships will always claim contaminated fuel to get away from doing Warranty work.
Been watching your RUclips shorts for a minute now man and ive subscribed to your chanyabout 10 mins ago your work is abserluetly awesome i must say you got me subscribed for surw man you seem a good honest fella with some years of experience fella looking falward to watching more man for real! ✨👌✨👌✨👍👍👍
What is meant by “insurance company?” Do you mean service contract? I also think somebody misunderstood warranty. Warranty is time or miles, whichever comes first. His 40k miles are irrelevant if it’s over five years old, which it is. That truck had a 5 yr 50,000 mile powertrain warranty, but fuel system is not part of warranty. It wouldn’t be covered anyway, because contaminated fuel must be introduced to the system,, either by accident or intentionally.
Funny how this guy driving to Utah from AZ. Something tells me there is open market for a good mechanic near this guys turf
Would love to know what caused this and how it ended up with the insurance. Major kidos to you Dave!
This customer is a total maroon. He already got told he needs a fuel system.. no let me tow it across the country.
Lmao
Flush everything ultrasonic clean the injectors new filter new diesel and a diesel system cleaner can and thats all. No need for all that new parts ...
And if that doesn't work, who pays for it?
500 dolar Risk Vs 10k / 12k repair its worth the risk and the customer has to agree with that...
That’s scary using starting fluid on a grid heater truck.
It’s just a matter of faith when you pull up to the pump to fuel up. There is ample opportunity for shady dealings before the fuel reaches you from the refinery.
This is why I run a aftermarket lift pump and filter kit. Also, only get fuel from trusted gas stations.
I really wish these video's had the cost of the repair included in the video or description. I'm no expert so I'm always curious what some of these fixes cost.
We hear ya. We usually don't quote prices on a video, because the videos will be around for years. Our engine prices can be found on monsterengines.com if that is helpful
I got some bad DEF last year and ruined the entire system on my 2022 Dodge
And I was on the road 1200 miles away from home took it to a Dodge dealership pull samples the pH levels of the death were about three times above the maximum threshold. Farm Bureau insurance declined the claim even after they had their adjuster pool the same samples .
Paid my lawyer $310 to send the insurance company a nasty gram and they paid on the spot included Lawyer.
insurance companies lying? they would never
Hi Dave I just wanted to see if you can make a video on straight pipes and blowback??🙏 younger generation seems to think that you don’t any blowback and my old man has always said that it can blow valve seals??? It’s something that only a real professional would know 🙏
i enjoy this channel 👍
Nice looking ride, can you go after the Fuel Station the sold you the bad gas?
Never fuel up there again. 😳
That’s kind of sad that the dealership would not fix it or had no clue
What is the price on a fix like that?! Injectors alone aren’t cheap.
What you don’t know is 5 mins down the road the truck quit running.
What kind of cost would be associated with that repair of everything? That really sucks…. Curious as to where he filled up his fuel or if someone dumped other stuff in his tank? Always use a locking gas cap! Ouch!!!
Dave is honest man i like that
Dave any update on the Lamborghini motor?
nice video, i am wondering since he had oil change done, was it done at a fast lube change place. some of them place's top off fluid levels, could it got DEF. in the fuel tank then.
My question though is how the fuel became contaminated in the first place? Sitting for too long? Doesn’t sound like he drives it much, but having DEF in the fuel? Kinda sounds like negligence that insurance or the manufacturer wouldn’t cover anyway
Why was there no discussion of how it came to be contaminated? Did the owner put DEF in the tank by mistake or gasoline for that matter? If fuel was in contaminated state from the fuel center, why wasn't that mentioned?
I love that body style ram
Makes me wonder...
As always, decent fix.
Good evening Dave did you ever find out where did the combination come from🤔??😊
That will cost big money
Any else notice how small those straps "holding" it to the trailer were.
Several people also commented on that 👍
I’d just drained it out and run it. Those trucks are pretty tough. The cp3 handle a lot of abuse. It’s not like the cp4. Odds are drain it all out and run it.
Soon Dave is gonna have c130 air drops coming in from other countries to repair their trucks. To say an honest competent man is worth their weight in gold is an insult to the honest man
😂that's a good one - c130 air drops
I’m about to c130 a Jag from Ohio just cause Dave loves working on Jags so much!!!
Parachutes will be supplied on an exchange basis.
Typical insurance to say "nothing's wrong".
100% ! They'll probably raise his rate just for the phone call.
Several mechanics said it was fuel contamination, but the insurance company says there was no fuel contamination. The insurance company wanted to sweep this under the rug.
Does insurance even cover negligently putting DEF or something obviously not diesel in the diesel fuel filler neck?
I write estimates for an aut insurance company..I've covered numerous fuel contamination claims...so all of you saying insurance this..insurance that are fill of shit
@@scooters_z2817 So why did his insurance tell him it wasn't contaminated when it actually was?
It would be cool to have that fuel analyzed to know exactly what was in it.
Well, they said that it was a DEF fluid (aqueous urea solution)
Dylan is a hell of a technician....he rocks these out like nothing makes it look and sound so easy. Another satisfied customer 5 of 5 ⭐⭐⭐⭐⭐
Definitely a solid wrench for sure!
Dave, if you hadn't become a mechanic you would have made a damn good detective
😂👍
This is how you should get information from the customer.
Man is a service advisor, parts guy, technician and gets straight to it. I love seeing this level of customer service in the industry 👍
Appreciate that! And a great customer makes it all flow much more easily
I love the fact that Dave and his repair business is on RUclips and normal customers are seeing what exceptional customer service looks like.. People are happy to pay, if they see honesty, communication and integrity in this world. Also backed up by high quality work and leadership .. top top shop & team example
dude drove 11 hours each way to get his truck fixed. mind blown
Everybody wants make money but nobody knows how to do things that are useful anymore . They all are tactical gamers.
I’d gladly do the same. Quality is very hard to come by.
I 100% would've too, hes pretty advanced with his knowledge on EVERYTHING. Hard find honest and quality shops nowadays
@@JohnSmith-nh9vrWhat a stupid statement. Just making sweeping generalizations like a teenager..
someone did diagnose him properly locally , but he got too many different answers and got disheartened and that led him to Dave, the run home will be a good test for the truck anyway
Question for you, why does it need injectors and a pump? Does having water or DEF going through those ruin them? Can’t you just flush/clean them out too?
It has a high pressure system. Water and contaminants tear up the components beyond any repair. Cheaper to replace.
Hi Dave, watching from Australia 🇦🇺
This situation of having to get help from interstate or even overseas is becoming a common practice here in Australia, especially quality diesel tech repairs and tech support, as we have our Cat engines in our trucks done by a quality diesel shop from interstate here in Australia, and also deal with a quality supplier over your in the U.S. to make sure we get what we need, being the right parts, and quality parts we like to run, IPD quality aftermarket engine parts as an example, Cat, Cummins etc etc.
Love the channel Dave, your shop and how you run it, is exactly how things need, and should be, sadly it's not always the case Sir, and it's great to see yourself and your team doing what your doing, quality work gets good word of mouth, thanks for the content on the channel Dave, I think it's excellent, and cheers from Australia 🇺🇸🇦🇺👍🏻👍🏻👍🏻
Great feedback - thanks for the share
I've had customers put def in the hydraulic system of d6 bulldozer and destroy it to the tune of 80,000 plus.
That happens a LOT and it eats all the seals!
Seems like they made a lot of assumptions and threw a lot of parts at an issue. Were the injectors, lift pump, or CP3 pump tested? Seems ridiculous to just start throwing parts at it.
Definitely one way to repair it, replace everything. SMH
This is the standard repair for fuel system contamination on a diesel, especially if you think it’s caused by DEF. In a dealership environment, they require full replacement so that you have some sort of warranty afterwards. Possibly Dave has the same requirements at his shop. If you’re doing the work yourself you might get by with draining fuel and changing the filters, but the crystallized def could have done who knows what to the high pressure pump. Also, if those contaminants damaged an injector enough to cause it to hang open, really bad things could happen.
Dave’s interaction with customers really shows how honest of a man he is!!
This makes me want to install a lock on a diesel fuel cap when I get one. This is stupid. Dont ever touch my fuel system. Ill do it myself. Had W124 603 Turbo Diesel, never ever had an issue with fuel system.
It should make you not want a diesel
Put a locking cap on mine. Best $25 I ever spent.
Now I’m paranoid, quart jars and fuel sampling before filling up.
@@opendstudio7141 gasoline is the same, sometimes you get alot of water in it they just don’t mess up as bad they can though if there is enough. Stations actually add water it’s a thing to boost profit
It's not that 'someone' is putting the crap in your tank, you're putting it in, because the fuel storage tank at the station is contaminated. This is a common issue across the country.
Lmao you got me with the “this is the urine sample” 😂
Diesel always concerns me, I always put in my box tank then filter it before putting it in any of my machines
Yeah, me too. One cup of water and we're out $10k with modern diesels.
@@OtisFlintno water separator
Really? How crappy is your diesel fuel in the USA!?
@@thewaywardgrape3838 crappy
@thewaywardgrape3838 I believe it's more of where you live raining snow ect vrs say SoCal. And does fuel station owner cover the lids to tanks when raining snowing.
I’m so glad I went with a new F250 with 7.3 gas engine. Diesels, unless you tow HEAVY OFTEN, are an expensive, overly complex pain in the butt. It’s just not worth it for most people, including myself.
Fuel contamination could also be an expensive fix for gas engines too
@@nomadbiker4040 You can buy an ENTIRE NEW 7.3 crate engine for $7500. JUST changing injectors and a high pressure fuel pump on a diesel costs twice that amount. It’s not even comparable. And 99% of diesel trucks I see aren’t hauling or towing anything. Diesels are terrible in cold weather, are super heavy and kill payload, cost more to buy and operate, and can be destroyed with a couple gallons of bad diesel or def. If you’re not towing heavy often over long distances diesels are just plain dumb.
@cliffordmontana4562 Agreed though if youre not using the truck to haul heavy youre better off getting a gasser, or maybe if its not towing anything, electric
Crazy how easy the fuel system can get hurt on a diesel! Expensive.....
Yep and only takes a teaspoon of dirt to clog up the air filter to suffocate it enough not to run
Change oil, oil filter, and fuel filter and then everything gets messed up with contaminated fuel very soon after. I do not believe in coincidences. These two things are tied together and they both start at where he got the oil and filters changed.
Someone had attempted to unbolt the converter as well, likely got frustrated that it was so difficult and sugared the tank
U telling me the guy has 12hrs to drive to dave but not 20min to open the freaking fuel filter?! A 90 yr old could do that. Scrary how dumb/lazy people are.
I'm not a technician. You can't just run fresh diesel through the fuel system? Does the contamination somehow cause these parts to never function correctly?
A modern common rail diesel like this one relies on a high pressure fuel pump which can produce approximately 30,000 psi. The pump has very close tolerances inside, and is under very high stress.
It depends upon high quality diesel fuel for lubrication, and is very sensitive to any contamination. Any contamination very quickly breaks down the internal parts of the pump.
Then that metallic debris is sent to the injectors, which also are very close tolerance, highly stressed parts, which then become damaged beyond repair.
Basically, once the damage from bad fuel starts, the entire fuel system, at least from the high pressure pump and beyond, must be replaced.
The term happy or satisfied customer is questionable to me. Sure, you guys got him up and running and did it for a nice price. The other DEALERSHIPS and shops charged him for practically nothing being done. In the end, the poor slob is taking it in the shorts and I'm guessing he'll end up EATING the entire cost. Don't know if a folliw up is something you even would do. Pretty sad the automotive industry (not counting your shop) is so damn crooked these days with piss poor work, astronomical prices on labor and parts and quite honestly not giving a rats ass about customer satisfaction. 😢😢😢
who else saw the size of those ratchet straps? 😳
They were tiny.
yeah dude that jumped right out @ me!
Can't believe I missed that, yikes
But there was a lot of them😮
You and your shop are amazing Dave!!! I owned my own auto repair business for 21 years! It took me a while to gain my customers trust! But once I had it I worked hard to keep it!!! Thank you for being am honest thorough repair shop!!
Thanks - that means alot coming from a shop owner of 21 years 👍
I'm an insurance adjuster. NEVER start work before you get approval from your insurance company. EVER. Thats a quick way to have way more out of pocket.
Yes but.... Seems like the insurance company is trying to cover this up. Which I'm sure is just business as usual, but it's fraud. Three out of four people say it's a fuel issue and the insurance company is like nah.... Typically going to hold up in court
Insurance is a scam. They always dodge out of their responsibilities.
THEN STOP BEING SCAMMERS!
@@MrCPPGha ha
normally yes, but he already checked with them and they said nothing was wrong. he needs the truck fixed and insurance already declined so now it’s bad faith or negligence on whoever inspected it.
A long time ago now, I drove motor coach. Motor coaches do not have sleeping berths (well, 98% of them anyway). So as a commercial driver, we had to stage driver changes. We all had our chance to ride in a Ford 16 passenger van for drivers only. On one four bus charter, we obviously had four relief drivers. Three of them went into the truck stop to purchase some goodies for the drive home. The fourth stayed at the pump to purchase fuel. He grabbed a gasoline pump for a diesel engine. He managed to put about 20 gallons of gas into a diesel tank. Luckily, he realized his mistake and did not start the van. I was not part of that relief crew. I got into the coach and drove. That was an expensive tank of gas…it could have been a lot worse. The three other drivers were quite angry because not only did they lose a day, but they lost a day of pay as well.
I drove a Mercedes coach for a time, and the MB manual recommended use ⅓ petrol in very cold conditions.
😂😂😂 happens more often than not with coach drivers. We had e-85 in a coach and the driver realized he did it. 2 miles from the shop started back up drove back to us. Left the bus idling ran into the shop freaking out. Like really dude.
Bad fuel screwed up my BMW 328d. Had to replace high pressure fuel pump, injectors, and a lot more. Insurance covered the $9,500 job. Dealer did the repair. The important lesson: only buy quality fuel at a name brand station that sells a lot of fresh fuel. No brand x. Do not try to save .10 per gallon on unknown brand x. I've had no problems since I've followed that lesson. Common rail diesels do not tolerated shitty fuel.
I had contaminated fuel at a big brand station, with their most premium fuel no less. Sometimes its just a crap shoot and these things happen. Luckily in my case it was only 3 injectors that needed replacing and VW covered it under extended warranty (this was in Europe).
Excellent content Dave!
Love ya from Sacramento!!
Hello Sacramento! ❤
Honestly asking, can't this be flushed out without rebuilding the entire fuel system? Does every single component really need to be replaced?
To do it correctly, replace it all
Mans really towed his heavy duty diesel truck 11 hours with the light duty truck. Hemi power baby.
Why put a hp pump and injectors in it? Flush the tank and lines 9/10 times they are good to go, I agree def is 70%water and can damage the pump but only if it was driven a long period of time
Unfortunately 80% of mecanics out there don't know what they claim too know and often times people get ripped off by these shiesters .
Hopefully discovery doesn’t steal our YT vids! Awesome channel.
I hope so too!
Those fuel systems are not cheap. I went through the same thing with 6.7 powerstroke. I had a contaminated fuel system, and it was an uphill battle with the insurance company, but after 3 months of back an forth arguments, they finally paid for my new fuel system.
Hello 1BigMistake! I have a 2017 Range Rover with all of the same issues. When you filed the claim what was the Claim called? Looks like I may have to do the same. Thanks!
@@Yourhomeyourprofit if you have comprehensive on your policy, then go through that. That's the only way your insurance will pay out.
@@1BigMistakee What type of claim did you file? A contamination claim?
@@Yourhomeyourprofit contaminated fuel
these people dont realize diesel is about dead... you cant find anyone to even work on them worth a dang... thats why he drove 11 hours.. hes been though 3 or 4 people.. no one can help diesel is done after the 7.3 diesel its been over... epa ruined it gov
Another "satisfied customer"!. Nice work as usual, Dave & crew😃
That was a really expensive fix. Costing time, confusion, stress, frustration and thousand of dollars.
Hey Dave,
Tim here, i aint a diesel guy at all....i know muscle cars/gasoline engines, but BOY are you on top of shi%!!!....every time i watch one of ur vids, i am DEEPLY impressed with ur candid conduct, and shootin STRAIT to the customer!!....i've commented b4 about ur honesty, and commitment to gettin it done properly.....another example!!...SO PROUD to be a sub'r!!!....we need MORE dudes like you for SURE!!!....GOOD ON YA MATE!!!!
Who said a 1500 can’t tow🤣
Hahahaha glad I wasn't the only one that notice that.. awesome
Hola 👋 señor Dave!!! What a new adventure you have for us today “let’s watch what is going on…Saludos!!!👋😊👋
Hope you enjoyed it!
@@DavesAutoCenterCenterville I always do!!! I found your content fascinating…I knew a local mechanic who was so kind with customers that he even offered payment plans for some of us he was specialized in mufflers repair and also had a crew doing mechanic jobs and he was very appreciated by the community…señor Daniel Dorado he ended up closing his business due to a illness and he was so kind to refer us to a another mechanic shop and they also do estate emissions tests that is required by the state of Texas , I use to go for a repair and I spend hours talking with him about what was going with the vehicle in the lift or in the shop and always joking around about to open a street taco stand for the workers and to attract more customers 😝 lol…Saludos!!! Y’all have a great day and weekend!!!👋😊👋
Ive got questions about this repair. You replaced many expensive parts like injectors, high pressure pump for example and these parts are expensive but both parts are possible to diagnose for performance so would'nt it be good reason to test all things before replacing them? Im asking because this is expensive repair but possible you have been throwing away healthy parts. But I do understand that you have obigations to make 100% fix of the problem and replacing all fuel parts surly fixes the problem for good.
Awesome job Dave. I appreciate the compassion you and your team show for the customer. What a shout out for your business that he would drive out from Arizona to your place knowing the issues would be fixed and documented on air even. Great company ethics on display. Good job to all there at Daves.
Speaking of contamination... I would be extremely curious about your take on the FASS EGR filter system they recently released for gmc , ram , Ford... or looked into it.. without deleting is it a reasonable option having to retain emissions