Just bought a Kaden in ss to go with our new ss sink this video made things super straight forward. This faucet feels and looks so much better than the old one we bought the house with. Not cheap but you get what you pay for and Moen has a reputation for excellent customer service if you ever need anything replaced.
Just installed a moen pull down kitchen faucet. This video was perfect. Toughest part was getting out he old faucet. Love Moen products. Thanks for the instructional video Moen!
Great video. Just installed the Moen faucet today, and it was much easier as a result of watching this video first. Thanks for putting it out there for us.
I have had similar model which had leaking from the quick connector (hose to faucet), it could not be repaired. I have sent Moen an email from their website, after 48 hours received an email with shipment information of a new faucet. Watching this video was very helpful to install the new one. Excellent customer support.
I have had my Moem pullout for10 years. I have had a couple of issues and when I called them they were quick to solve my issues and sent needed parts at no cost to me. I have been impressed with their service. I have bought other Moem faucets for bathrooms since. Just register your faucet when you install/buy it and call them if you have a problem. Easy Peasey .
excellent video. Had to tighten faucet by turning nut on brass tube. easy quick connect. Popped off and snapped off weight pulled hose thru. Sent for plastic tube wrench. followed direction on tightening with screwdriver. Snapped hose and weight back.Saved cost of plumber.Oh yes got wrench first. lol
We just got one of these things, the model 7594C. The instruction pamphlet did not have the model number on it. The model number was found on the box. The instruction pamphlet had an INS number on it that was completely different from the model number. Ours was marked 'Arbor' on the box. The escutcheon, that piece of metal that fits over the 3 holes on the top of the sink has a gasket associated with it. It's used to cover the two side holes of sink made to accommodate other styles of plumbing that include hot and cold water handles. The 2 side holes are unnecessary for this type of faucet. The escutcheon covers the left and right holes while allowing the faucet to be fitted into the central one. The braided plumbing lines fit through the escutcheon which is affixed atop the 3 holes. We used the escutcheon to cover the two holes on either side of the faucet fixture. The braided service lines that come on the bottom of the faucet fit through the middle hole and connect to the cutoff lines.The one marked "Hot" needs to be connected to the hot water cutoff valve. The other to the cold water cutoff valve. There is a separate small circular gasket that comes with the faucet it if you have a sink with only a single hole for for this type of faucet and not for the kinds that have hot and cold levers on the left and right sides. Because we have a 3 hole configuration on the top of our sink, we found the extra gasket confusing. It is round and about the size of a silver dollar and made of some sort of pvc or other material. Eventually we found this video from Moen that showed it was unnecessary in our situation, so we used the escutcheon with its gasket which is elongated to fit the bottom of the escutcheon. The gasket has two snaps that fit into the bottom part of the escutcheon. We connected the thing using the rest of the instructions as provided in the instruction pamphlet without incident. It should be noted that in our case, our cutoff valves are older and initially, they would not shut off completely, so we shut the water off to the entire house while making the installation. At some point we will need either new ones or we will have to replace seats. I expect to replace these with new ones because they appear to be old plastic ones. The use of seats and washers to seal cutoff valves was the standard in former days as I understand it. Plastic is not as long lasting as steel and brass fittings more commonly found in the past. For now, after a tiny bit of leakage, there is no more leakage. I have been told with older and cheaper cutoff valves, if they have not been turned on and off, there can be minimal leakage. By turning the handle of the cutoff valves back and forth a few times, this will usually stop the leaking. It is important not to exercise too much force if this should happen. We did call a service technician at Moen who was very helpful. She established that our escutcheon gasket would work and it is. When it arrived in the packaging, it was bent so that it was bent, almost folded in half, the pvc or plastic material of which it is made having been stressed. I was reassured having sent them a photograph by texting that it would likely be ok. It was and still is after installation. They did offer to replace it but I was satisfied with their assurances. To sum up, the Moen Arbor Model 7594C chrome faucet we installed seems to be working fine. There are no leaks. It takes some skill as a contortionist to get under the sink to do the work, but it is do-able, even for a non-plumber like me. The instruction pamphlet could have been made to tell the reader that the single small gasket for a single hole on the top of the sink installation is not needed for a 3 hole installation. Also putting the model number and name of the thing on the pamphlet would help consumers like us be better able to identify the thing. The sprayer itself, is chrome plated plastic while the rest of the device is metal. I am a bit concerned the sprayer might leak at some point. Not quite 2 years ago we bought a competitor's product and the wand itself was made of plastic. We were disappointed that under normal use, the competitor's plastic wand and sprayer leaked not from the spraying end of it, but from the handle itself. So I am not convinced that plastic designs are all that good. Perhaps Moen has a metal sprayer head. I am uncertain what the costs would be to include a metal head. In previous applications using Moen products, I can say I've had positive experiences. Their cartridges which do require replacement over the years, are fairly straight forward. The medium of RUclips has been a great venue to help folks like us learn to become more self sufficient and self reliant. To be sure, professional plumbers have a lot of knowledge and expertise and calling on them is something to do if required.
This is an excellent video. I just installed a Moen kitchen faucet and wish that I had seen this video. In my experience, I believe that Moen makes an excellent product. I have hard well water in my house and the Moen faucets hold up well for me. We had a Moen shower valve for 24 years that only had to be rebuilt once before the bathroom was remodeled. The only thing that I would add to this video is about the plastic wrench included with the faucet kit. I would never throw that wrench away when done with the install. Instead, hang it on a nail under the kitchen sink. You or the next owner might need it again some day to remove the faucet.
I just removed a Moen faucet that was installed in the house in 2003. Ridiculously hard water here. I was wishing I had the original wrench when I started because it was 24mm and the new Moen faucet wrench didn't fit. It wouldn't have helped though. The nut was fused to the threads. I tried multiple tools from Home Depot without success. Out came the dremel and I cut enough threads to get my deep socket 24mm on it and a breaker bar and it still didn't loosen. Instead the bolt just sheared off, which was quite satisfying.
Hello @shawmahawk5714 thank you for your feedback regarding the Moen installation video. If you need assistance with a Moen product, please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Funny to see these faucet installation videos where there is sooooo much room to navigate under the sink. Doesn't reflect the reality under my kitchen sink, where there is close to zero room to do much of anything - other than call a plumber and have him/her handle the frustration.
Good morning. The hot and cold supply lines coming down from the faucet should connect directly to your water source. There is a third shorter quick connect line in the middle that the pull out sprayer hose will connect to. Please feel free to reach out to our Contact Center for additional assistance. Our Product Specialists are available Monday through Friday from 8 am - 7 pm EST at 1-800-289-6636.
My old Moen reflex hose to the faucet had a leak. Excellent customer support to get a replacement hose. It was very easy to replace except the weight on the hose isn’t enough to make the faucet heads return. I’ve checked for obstructions under the sink. It seems the new hose is a little sticky for some reason, so will try to clean it. It isn’t remotely attempting to return however. It seems it needs more weight.
Hello Erik. We are sorry to hear the replacement hose for your Moen Kleo CA87011SRS kitchen faucet is not retracting for you. A replacement weight has been ordered for you. We are currently experiencing a high volume of orders and shipping may be delayed. Check your email for the order confirmation and the shipping notice; the shipping notice will contain tracking information for your delivery.
This faucet is nice, have been using for many year now, however it just started to leak thru the pipes and have puddles in my cabinet. Any fix to this issue?
For technical assistance, please feel free to call us at 800-289-6636. Our business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
It would be nice if that mounting nut that they provided me actually worked like the one in the video. Annoying having to go back to the hardware store to find one that works because the one they provided has so much coating on it that the thread doesn't move freely. I've installed $80 faucets from Amazon with greater ease
Hello Gary. The mounting bracket shown in the video, part number 176787, was designed for use with Moen pull-down and pull-out faucets. Moen has not tested/evaluated using this part with any of our other faucets and cannot recommend it be used in that manner.
Bought this house 2 years ago with this faucet in the kitchen, guess what failed. Lifetime guarantee my ass. If you have the receipt, if you can prove you didn't damage it somehow, if you mail it to them, if, if, if,.... Contractors don't leave receipts for these kind of things apparently.
Considering I contacted your company 3 months ago and got told point blank, "without the receipt, or proof that it was professionally installed" I had no recourse. I have replaced the faucet all together. With Delta.
Good morning Andy. Most kitchen faucet models do come with this support bracket. However, if you can send a private message with the exact model number, we can confirm for you.
@@moenfaucets Hello, I do not see any option to private message anymore, feel free to reply to me in a PM if you see how and I am missing it. Here is what I am getting, let me know what I will need to get if it is not included. Thank you so much! www.homedepot.com/p/MOEN-Essie-Single-Handle-Pull-Down-Sprayer-Kitchen-Faucet-with-Reflex-and-Power-Clean-in-Chrome-87014/304216164
In our faucet, the orange faucet shank has completely detached and is dangling under the sink area. The faucet can no longer be held in place. Has it just unscrewed itself or is it broken?
Hello prosenjit aikat. I would like to assist you further. Please send us a direct message with your address, phone number, email address, full view picture of your faucet installed and a copy of the receipt. If the receipt isn't available, what year did you purchase and install the product?
@@moenfaucets Hello, thank you so much for your response. Appreciate the support. The orange faucet shank had come unscrewed for some reason. This video really helped figure out how to fix the issue and I was able to screw it back on with a basin wrench.
Hello Moon. Using the 118305 installation tool makes it easier to tighten the mounting nut but not necessary. A basin wrench or 13/16 deep well socket wrench can also be used to tighten the mounting nut. For additional assistance, please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello Twentythree84. Depending on the type of shut off valve connections that were installed under the sink, it may be necessary to visit your local home/hardware store to purchase an adapter.
I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.
For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Hello JMT970. We had a design change to the mounting hardware for our pulldown and pullout style faucet in September 2018. This change eliminated the long bracket with three holes. If you need any further assistance, please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 9:00 am - 5:30 pm Eastern Time.
Hello John. If you no longer have the installation tool included with new Moen pull-out/pull-down faucets, you would need a 13/16" deep well socket. This will allow you to tighten/loosen the faucet mounting nut.
I just bought mine and the spout spins around freely out of the box also moves in and out a bit is this common? Seems defective would rather find out before I install.
Hello bluwng. Moen’s pull-down kitchen faucet spouts will rotate 360 degrees. Once installed with the hose, spray wand and hose weight, the up and down movement of the spout will stop.
Hello. I would like to assist you further. Please provide your first/last name, address, phone number, email address, model number or picture of the faucet and copy of the receipt.
I am having mine install now. Had to shut off the mail line on water. When I got it install and ready to turn on the water. Only hot water came out. So my installer tried again now just cold water.
Hello LV111. I am sorry to hear of the issues you are having with the kitchen faucet. Our Product Specialists are available for technical assistance at 1-800-289-6636. We are open Monday through Friday from 9 am - 5:30 pm EST. You can also send us a direct message here if we can assist you further.
Well, after the guy I had hire to installs the sprayer faucet. I notice that he had the handle facing the front instead of on the right side like it should go. As I recall he shut the main water off to my condo. After he left I notice that. Also I poke my head under the sink. I see he switch the water valves. When he was installing it. where the cold he has hot valve. Where the hot is the cold one. He is a certified plumber. But lesson learn. Get reviews before you hire someone. I watch your utube installation videos. It was very clear. I may just attempt it myself. Glad to know I can ask for help on here if needed. Thank you for responding back. P.S. when he started to switch water valves. Red flag and placement of the handle on the faucet itself.
my dura lock quick connect is broken. half of it is in the hose that is attached to the faucet. It is Saturday and their support is not available on weekends. doe anybody have any suggestions?
Hello Tasos. We are sorry to hear of your experience and would be happy to assist you. You can contact Moen outside of normal business hours by email via www.moen.com “Contact Us page”.
I'm replacing this faucet because it drips when it is in the off position and I can not find a washer/ spring repair kit. I went to Home Depot, Lowes, True Value, Tractor Supply, and a wholesale pluming supply store. So I have no way of fixing the leak.
Hello Will. I would like to assist you further. Please provide your address, phone number, email address, model number and copy of the purchase receipt.
Hello J. Perez. The installation tool included with a Moen pull-out or pull-down kitchen faucet uses the 5/8" side for the mounting nut. You could also use a 5/8" deep well socket to install the mounting nut.
To Moen, what do you think of using plumber's putty? Would it be better with putty or is the included plastic washer good enough to keep water out and preventing rusting and seepage to cabinetry below?
Hello, the gasket for our pulldown and pullout faucets are designed to seal the faucet to your sink counter. The gasket will prevent water that was splashed onto the counter to seep into the cabinet below. If a large amount of water is dumped onto the faucet, water may seep into the cabinet below. Using the included gasket or plumbers putty would be your personal preference. If you need any warranty or technically assistance, please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello @TheMistashmoe, if your faucet hardware is becoming loose every 2 weeks, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Over tightened spray wand with wrench… now thread is broke… after looking up they don’t sell replacements or universal fittings… store says I was only supposed to hand tighten. Never got refund and had to buy new faucet. Thanks..
Hello WestChamber21. We are sorry to hear the spray wand broke for you Moen kitchen faucet. We would have been happy to assist you with a replacement spray wand. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello @user-cb6on2nj4p. We would be happy to help! Please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Why show easy ways don't you know it's harder than this sometimes exampleno.1) flexhoses too short need to extend, 2) different size connectors need to buy adapters, 3)single hole base moves when turning on pull swivel type- need more parts to stabilize base.
Stay away from Moen. I'm trying to install one now and the idiots left out the mounting plate and brass nut & washer to mount, called costumer service and was told to wait 3 days without a kitchen sink due to buying their $200 faucet from them. If I buy a 3/8th s nut to replace it, it voids my warranty. Somehow they think its my fault their to lazy to check the box before shipping.
Hello Ron G. We are sorry to hear that you are missing parts from your Moen faucet and for the difficulty contacting Moen directly. We would be happy to assist you through email. Please send us email at www.moen.com/customer-support/contact-us.
WTF Moen??!?! The video shows a nice (I'm assuming) brass nut to attach to the shaft for tightening. I recieved a piece of crap plastic nut that I need to tighten weekly. It's not even of standard dimension to replace with something quality. Frustrating Moen... So very very frustrating.
piece of crap. when most faucets last 10+ years. we didn't get one year. the faucets water control handle is so loose and we can't tighten it via hex screw driver . we paid over $200.00, so steer away, $20.00 plastic faucets are better. am not going to replace this faucet with another Moen.I am a Amazon Reviewer. I will post my review of this faucet on Amazon with a video showing the faulty handle. I could understand if we used it daily, but our family is grown and out of the house. just 2 seniors that use the dishwasher 99% of the time. If you'd need to use this for a family .. good luck getting 3-4 months out of it since I can compare that to our less than a year of very light use. I did have it professionally installed so installation was not the issue. I can do the install but and will with my new "other" brand.. no more hard earned savings to throw away to Koehler. it's not just the price but the inconvenience. shame on you Moen.I've seen this same issue repeatedly apparently it's a known issue . that makes it worse. Show less
Mike Mac sorry Mikey - I guess they changed things in the past couple of years. I just purchased, installed and am enjoying my new Moen. Sorry for your luck. 🤷♂️
The special tool is such a bad idea! Its the worst design. Every time you move the hose or pull to use on a day to day use the faucet head loosens, then you have to go back with the "special tool" and tighten-hoping not to break anything else. Worst design, I agree!
Hello. We are sorry to hear that there were parts missing from the new Moen product that you purchased. That is not consistent with the quality we strive to provide. We'd be happy to help! Please DM us your email address, the address where the Moen product is installed, a full product view picture of the fixture, tell us what year you purchased/installed the product/send us a copy of the purchase receipt and tell us what part(s) were missing.
Hello Plube. Depending on the specific Moen model number you have installed and the deck thickness the product is installed into, would determine if the support bracket is needed. In order for us to determine this, please DM us a picture of the Moen product installed and the approximate deck thickness the product is installed into.
Хобби
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Just bought a Kaden in ss to go with our new ss sink this video made things super straight forward. This faucet feels and looks so much better than the old one we bought the house with. Not cheap but you get what you pay for and Moen has a reputation for excellent customer service if you ever need anything replaced.
Just installed a moen pull down kitchen faucet. This video was perfect. Toughest part was getting out he old faucet. Love Moen products. Thanks for the instructional video Moen!
How does it work for you now?
Great video. Just installed the Moen faucet today, and it was much easier as a result of watching this video first. Thanks for putting it out there for us.
I have had similar model which had leaking from the quick connector (hose to faucet), it could not be repaired. I have sent Moen an email from their website, after 48 hours received an email with shipment information of a new faucet. Watching this video was very helpful to install the new one. Excellent customer support.
I have had my Moem pullout for10 years. I have had a couple of issues and when I called them they were quick to solve my issues and sent needed parts at no cost to me. I have been impressed with their service. I have bought other Moem faucets for bathrooms since. Just register your faucet when you install/buy it and call them if you have a problem. Easy Peasey .
i dont want to get it for free..i rather pay them :)
Just bought the Moen today. I'm glad this video popped up! Hope installation goes well and easy like this video
excellent video. Had to tighten faucet by turning nut on brass tube. easy quick connect. Popped off and snapped off weight pulled hose thru. Sent for plastic tube wrench. followed direction on tightening with screwdriver. Snapped hose and weight back.Saved cost of plumber.Oh yes got wrench first. lol
We just got one of these things, the model 7594C. The instruction pamphlet did not have the model number on it. The model number was found on the box. The instruction pamphlet had an INS number on it that was completely different from the model number. Ours was marked 'Arbor' on the box.
The escutcheon, that piece of metal that fits over the 3 holes on the top of the sink has a gasket associated with it. It's used to cover the two side holes of sink made to accommodate other styles of plumbing that include hot and cold water handles. The 2 side holes are unnecessary for this type of faucet. The escutcheon covers the left and right holes while allowing the faucet to be fitted into the central one. The braided plumbing lines fit through the escutcheon which is affixed atop the 3 holes. We used the escutcheon to cover the two holes on either side of the faucet fixture. The braided service lines that come on the bottom of the faucet fit through the middle hole and connect to the cutoff lines.The one marked "Hot" needs to be connected to the hot water cutoff valve. The other to the cold water cutoff valve.
There is a separate small circular gasket that comes with the faucet it if you have a sink with only a single hole for for this type of faucet and not for the kinds that have hot and cold levers on the left and right sides. Because we have a 3 hole configuration on the top of our sink, we found the extra gasket confusing. It is round and about the size of a silver dollar and made of some sort of pvc or other material. Eventually we found this video from Moen that showed it was unnecessary in our situation, so we used the escutcheon with its gasket which is elongated to fit the bottom of the escutcheon. The gasket has two snaps that fit into the bottom part of the escutcheon.
We connected the thing using the rest of the instructions as provided in the instruction pamphlet without incident.
It should be noted that in our case, our cutoff valves are older and initially, they would not shut off completely, so we shut the water off to the entire house while making the installation. At some point we will need either new ones or we will have to replace seats. I expect to replace these with new ones because they appear to be old plastic ones. The use of seats and washers to seal cutoff valves was the standard in former days as I understand it. Plastic is not as long lasting as steel and brass fittings more commonly found in the past.
For now, after a tiny bit of leakage, there is no more leakage. I have been told with older and cheaper cutoff valves, if they have not been turned on and off, there can be minimal leakage. By turning the handle of the cutoff valves back and forth a few times, this will usually stop the leaking. It is important not to exercise too much force if this should happen.
We did call a service technician at Moen who was very helpful. She established that our escutcheon gasket would work and it is. When it arrived in the packaging, it was bent so that it was bent, almost folded in half, the pvc or plastic material of which it is made having been stressed. I was reassured having sent them a photograph by texting that it would likely be ok. It was and still is after installation. They did offer to replace it but I was satisfied with their assurances.
To sum up, the Moen Arbor Model 7594C chrome faucet we installed seems to be working fine. There are no leaks. It takes some skill as a contortionist to get under the sink to do the work, but it is do-able, even for a non-plumber like me. The instruction pamphlet could have been made to tell the reader that the single small gasket for a single hole on the top of the sink installation is not needed for a 3 hole installation. Also putting the model number and name of the thing on the pamphlet would help consumers like us be better able to identify the thing.
The sprayer itself, is chrome plated plastic while the rest of the device is metal. I am a bit concerned the sprayer might leak at some point. Not quite 2 years ago we bought a competitor's product and the wand itself was made of plastic. We were disappointed that under normal use, the competitor's plastic wand and sprayer leaked not from the spraying end of it, but from the handle itself. So I am not convinced that plastic designs are all that good. Perhaps Moen has a metal sprayer head. I am uncertain what the costs would be to include a metal head.
In previous applications using Moen products, I can say I've had positive experiences. Their cartridges which do require replacement over the years, are fairly straight forward. The medium of RUclips has been a great venue to help folks like us learn to become more self sufficient and self reliant. To be sure, professional plumbers have a lot of knowledge and expertise and calling on them is something to do if required.
Thank You! Made installation a breeze!
This was so helpful. Thank you.
This is an excellent video. I just installed a Moen kitchen faucet and wish that I had seen this video. In my experience, I believe that Moen makes an excellent product. I have hard well water in my house and the Moen faucets hold up well for me. We had a Moen shower valve for 24 years that only had to be rebuilt once before the bathroom was remodeled. The only thing that I would add to this video is about the plastic wrench included with the faucet kit. I would never throw that wrench away when done with the install. Instead, hang it on a nail under the kitchen sink. You or the next owner might need it again some day to remove the faucet.
A Stanton1966 .
I just removed a Moen faucet that was installed in the house in 2003. Ridiculously hard water here. I was wishing I had the original wrench when I started because it was 24mm and the new Moen faucet wrench didn't fit. It wouldn't have helped though. The nut was fused to the threads. I tried multiple tools from Home Depot without success. Out came the dremel and I cut enough threads to get my deep socket 24mm on it and a breaker bar and it still didn't loosen. Instead the bolt just sheared off, which was quite satisfying.
no need to think about the next owner, worry about yaself first, bro...i rather throw it away so next owner can buy the new faucet :)
great vid. thanks My faucet was shaky and this save me 2:17. Thank goodness I had the tool
Mahalo soooooo much!!!
By following your instructions step by step,I installed my sink facet.
Mahalo again for your well done video.
God bless you.
Thank you for the video. It made it so simple!
Helped us do our first DIY thing in our new house, AND saved us from a plumber call. Thank you!!
Hello @shawmahawk5714 thank you for your feedback regarding the Moen installation video. If you need assistance with a Moen product, please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Funny to see these faucet installation videos where there is sooooo much room to navigate under the sink. Doesn't reflect the reality under my kitchen sink, where there is close to zero room to do much of anything - other than call a plumber and have him/her handle the frustration.
Mine went in well but the garbage disposal was sure in the way.
In the COVID era, can’t have outsiders into my home. Means I gotta handle all the frustration.😄
This was really helpful. I'm just confused about how to hook up the water to the spray line. Do I need a T connector at my hot water source?
Good morning. The hot and cold supply lines coming down from the faucet should connect directly to your water source. There is a third shorter quick connect line in the middle that the pull out sprayer hose will connect to. Please feel free to reach out to our Contact Center for additional assistance. Our Product Specialists are available Monday through Friday from 8 am - 7 pm EST at 1-800-289-6636.
Amazing video. Thanks
My old Moen reflex hose to the faucet had a leak. Excellent customer support to get a replacement hose. It was very easy to replace except the weight on the hose isn’t enough to make the faucet heads return. I’ve checked for obstructions under the sink. It seems the new hose is a little sticky for some reason, so will try to clean it. It isn’t remotely attempting to return however. It seems it needs more weight.
Hello Erik. We are sorry to hear the replacement hose for your Moen Kleo CA87011SRS kitchen faucet is not retracting for you. A replacement weight has been ordered for you. We are currently experiencing a high volume of orders and shipping may be delayed. Check your email for the order confirmation and the shipping notice; the shipping notice will contain tracking information for your delivery.
Very nicely explained best one
excellent video thanks
thanks for your video,
How does the gold shank go in the bottom of the faucet? The video totally glosses over that.
Hello Gridironfan1. The faucet comes out of the box with the brass threaded mounting shank pre-installed into the body of the faucet.
Thank you so much! Very simple instructions. Installing this faucet was easy peasy!
This faucet is nice, have been using for many year now, however it just started to leak thru the pipes and have puddles in my cabinet. Any fix to this issue?
For technical assistance, please feel free to call us at 800-289-6636. Our business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
This types of faucets are available in Pakistan?
Great product
Is this video applicable to the Moen Annabelle faucet?
Hello Douglas. This video is applicable to the Moen Anabelle pull down kitchen faucet, model number CA87003.
It would be nice if that mounting nut that they provided me actually worked like the one in the video. Annoying having to go back to the hardware store to find one that works because the one they provided has so much coating on it that the thread doesn't move freely. I've installed $80 faucets from Amazon with greater ease
Can I use this support bracket 4 a bathroom push pull model on a 1/8 thick sink with no base ( which moves when turning) or use something else!?
Hello Gary. The mounting bracket shown in the video, part number 176787, was designed for use with Moen pull-down and pull-out faucets. Moen has not tested/evaluated using this part with any of our other faucets and cannot recommend it be used in that manner.
can you put one out on how to get the handle off of these single handle pull down faucets?
good luck these handles from Moen are known to fail.
Bought this house 2 years ago with this faucet in the kitchen, guess what failed. Lifetime guarantee my ass. If you have the receipt, if you can prove you didn't damage it somehow, if you mail it to them, if, if, if,.... Contractors don't leave receipts for these kind of things apparently.
Hello Shawn. Please contact us at 1-800-289-6636 to determine what replacement parts are needed to resolve the leak you are experiencing.
Considering I contacted your company 3 months ago and got told point blank, "without the receipt, or proof that it was professionally installed" I had no recourse. I have replaced the faucet all together. With Delta.
What happens if you don’t get a flow but did everything here?!
Hello, Is the support bracket included, or is it something that needs to be ordered for installs on thin metal?
Good morning Andy. Most kitchen faucet models do come with this support bracket. However, if you can send a private message with the exact model number, we can confirm for you.
@@moenfaucets Hello, I do not see any option to private message anymore, feel free to reply to me in a PM if you see how and I am missing it. Here is what I am getting, let me know what I will need to get if it is not included. Thank you so much!
www.homedepot.com/p/MOEN-Essie-Single-Handle-Pull-Down-Sprayer-Kitchen-Faucet-with-Reflex-and-Power-Clean-in-Chrome-87014/304216164
Hello Andy. The mounting bracket for the Essie model 87014 is sold separately. The part number is # 176787.
Buy it for looks, buy it for life. I’m installing my second one in three years…
In our faucet, the orange faucet shank has completely detached and is dangling under the sink area. The faucet can no longer be held in place. Has it just unscrewed itself or is it broken?
Hello prosenjit aikat. I would like to assist you further. Please send us a direct message with your address, phone number, email address, full view picture of your faucet installed and a copy of the receipt. If the receipt isn't available, what year did you purchase and install the product?
@@moenfaucets Hello, thank you so much for your response. Appreciate the support. The orange faucet shank had come unscrewed for some reason. This video really helped figure out how to fix the issue and I was able to screw it back on with a basin wrench.
I need that special installation tool
Is the installation tool necessary? Renting and I do not have a tool to tighten up the faucet.
Hello Moon. Using the 118305 installation tool makes it easier to tighten the mounting nut but not necessary. A basin wrench or 13/16 deep well socket wrench can also be used to tighten the mounting nut. For additional assistance, please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
I removed my old kitchen faucet and place the moen faucet on top but the tubings dont connect to the water supply. What to do now?
Hello Twentythree84. Depending on the type of shut off valve connections that were installed under the sink, it may be necessary to visit your local home/hardware store to purchase an adapter.
+HOW DO YOU REPLACE THE FLEXIBLE WATER LINES INSIDE THE FAUCET CTECH ?
Hello Lydia Mireles. The flexible supply lines in Moen bathroom, kitchen or bar faucets are not removable or replaceable.
+Moen Is the flexible pull down hose under the lifetime warranty? Mine is leaking, still works but is leaky around the swivel part.
The Lifetime Limited Warranty can be viewed at www.moen.com. You can also call 1-800-289-6636. Thank you.
When you're attaching the hose weight, make sure that you remove what looks like a little toy car wheel on axle.
I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.
Hello ethanmaronde712. If the mounting shank (orange pipe) is not screwed into the faucet anymore, the faucet will need to be replaced.
For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
My faucet didn’t come with the support bracket and my sink is less than 1/2” thick. What’s up with that?
Hello JMT970. We had a design change to the mounting hardware for our pulldown and pullout style faucet in September 2018. This change eliminated the long bracket with three holes. If you need any further assistance, please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 9:00 am - 5:30 pm Eastern Time.
If you don't have the Moen installation tool, what is the size of the nut? (for those of us who have a faucet already installed?)
Hello John. If you no longer have the installation tool included with new Moen pull-out/pull-down faucets, you would need a 13/16" deep well socket. This will allow you to tighten/loosen the faucet mounting nut.
@@moenfaucets Thank you, Moen! I appreciate it.
How to open collar neck nut video please
I just bought mine and the spout spins around freely out of the box also moves in and out a bit is this common? Seems defective would rather find out before I install.
Hello bluwng. Moen’s pull-down kitchen faucet spouts will rotate 360 degrees. Once installed with the hose, spray wand and hose weight, the up and down movement of the spout will stop.
@@moenfaucets yes!!!! Thanks. I got an Essie, very cool.
I have Moen and mine keep coming loose. I have to tighten the nut. What is the size of the nut?
Hello. I would like to assist you further. Please provide your first/last name, address, phone number, email address, model number or picture of the faucet and copy of the receipt.
I am having mine install now. Had to shut off the mail line on water. When I got it install and ready to turn on the water. Only hot water came out. So my installer tried again now just cold water.
Hello LV111. I am sorry to hear of the issues you are having with the kitchen faucet. Our Product Specialists are available for technical assistance at 1-800-289-6636. We are open Monday through Friday from 9 am - 5:30 pm EST. You can also send us a direct message here if we can assist you further.
Well, after the guy I had hire to installs the sprayer faucet. I notice that he had the handle facing the front instead of on the right side like it should go. As I recall he shut the main water off to my condo. After he left I notice that. Also I poke my head under the sink. I see he switch the water valves. When he was installing it. where the cold he has hot valve. Where the hot is the cold one. He is a certified plumber. But lesson learn. Get reviews before you hire someone. I watch your utube installation videos. It was very clear. I may just attempt it myself. Glad to know I can ask for help on here if needed. Thank you for responding back. P.S. when he started to switch water valves. Red flag and placement of the handle on the faucet itself.
my dura lock quick connect is broken. half of it is in the hose that is attached to the faucet. It is Saturday and their support is not available on weekends. doe anybody have any suggestions?
Hello Tasos. We are sorry to hear of your experience and would be happy to assist you. You can contact Moen outside of normal business hours by email via www.moen.com “Contact Us page”.
I'm replacing this faucet because it drips when it is in the off position and I can not find a washer/ spring repair kit. I went to Home Depot, Lowes, True Value, Tractor Supply, and a wholesale pluming supply store. So I have no way of fixing the leak.
Hello Will. I would like to assist you further. Please provide your address, phone number, email address, model number and copy of the purchase receipt.
@@moenfaucets I contact Moen and they are sending a replacement part. Thanks for responding
Can I install the faucet so the tap is in the front not on the side?
Hello Nancy. Moen's pull-down kitchen faucets can be installed with the on/off handle on the right or in the front.
Can i use anything other than instalatiinntool
Hello J. Perez. The installation tool included with a Moen pull-out or pull-down kitchen faucet uses the 5/8" side for the mounting nut. You could also use a 5/8" deep well socket to install the mounting nut.
To Moen, what do you think of using plumber's putty? Would it be better with putty or is the included plastic washer good enough to keep water out and preventing rusting and seepage to cabinetry below?
Hello, the gasket for our pulldown and pullout faucets are designed to seal the faucet to your sink counter. The gasket will prevent water that was splashed onto the counter to seep into the cabinet below. If a large amount of water is dumped onto the faucet, water may seep into the cabinet below. Using the included gasket or plumbers putty would be your personal preference. If you need any warranty or technically assistance, please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Is there an anti scald on these? Can’t find
Hello Justyn. No, our kitchen faucets do not have an anti scald feature.
@@moenfaucets ok, thanks for the reply
فديو ممتاز
Now how do I stop it from getting loose every 2 weeks?
Hello @TheMistashmoe, if your faucet hardware is becoming loose every 2 weeks, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Ini selang ny air ny harus 2 kak ya
Good morning. Are you in need of a replacement hose? Do you know the model of the faucet you have and what year it was installed?
Over tightened spray wand with wrench… now thread is broke… after looking up they don’t sell replacements or universal fittings… store says I was only supposed to hand tighten. Never got refund and had to buy new faucet. Thanks..
Hello WestChamber21. We are sorry to hear the spray wand broke for you Moen kitchen faucet. We would have been happy to assist you with a replacement spray wand. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Step 1: Call the plumber to install
Step 2: Pay the plumber
Step 3: Thank the plumber
No need for Plumber, a cinch to install :)
Would be nice if the directions stated what size the water line hook up was. Garbage. Will be returning it.
Hello. We are sorry that the directions didn't include the size of the water line. These flexible supply lines come with 3/8" compression fittings.
Most supply lines coming from homes are half inch
The only hard part was tightening up the nut to mount the faucet but they give u a tool to do it with piece of cake.
The weight what's not the same
Laieeeeisr. I habe log time. Try to fix My kicthcen problem. Hot and could. I calle them.they whatme to buy ANOTHER. Set. For 289.99 is that fear.
Who can helpme. ?
I ready habe 3 years. I has yo pay ANOTHER 260.99 for same problem.
Hello @user-cb6on2nj4p. We would be happy to help! Please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Why show easy ways don't you know it's harder than this sometimes exampleno.1) flexhoses too short need to extend, 2) different size connectors need to buy adapters, 3)single hole base moves when turning on pull swivel type- need more parts to stabilize base.
Stay away from Moen. I'm trying to install one now and the idiots left out the mounting plate and brass nut & washer to mount, called costumer service and was told to wait 3 days without a kitchen sink due to buying their $200 faucet from them. If I buy a 3/8th s nut to replace it, it voids my warranty. Somehow they think its my fault their to lazy to check the box before shipping.
Hello Ron G. We are sorry to hear that you are missing parts from your Moen faucet and for the difficulty contacting Moen directly. We would be happy to assist you through email. Please send us email at www.moen.com/customer-support/contact-us.
WTF Moen??!?!
The video shows a nice (I'm assuming) brass nut to attach to the shaft for tightening. I recieved a piece of crap plastic nut that I need to tighten weekly. It's not even of standard dimension to replace with something quality.
Frustrating Moen... So very very frustrating.
We would be happy to assist you with the issue. Please contact 1-800-289-6636 (US) or 1-800-465-6130 (Canada). Thank you.
piece of crap. when most faucets last 10+ years. we didn't get one year. the faucets water control handle is so loose and we can't tighten it via hex screw driver . we paid over $200.00, so steer away, $20.00 plastic faucets are better. am not going to replace this faucet with another Moen.I am a Amazon Reviewer. I will post my review of this faucet on Amazon with a video showing the faulty handle. I could understand if we used it daily, but our family is grown and out of the house. just 2 seniors that use the dishwasher 99% of the time. If you'd need to use this for a family .. good luck getting 3-4 months out of it since I can compare that to our less than a year of very light use. I did have it professionally installed so installation was not the issue. I can do the install but and will with my new "other" brand.. no more hard earned savings to throw away to Koehler. it's not just the price but the inconvenience. shame on you Moen.I've seen this same issue repeatedly apparently it's a known issue . that makes it worse.
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Same here, that hex nut to remove the handle strips and then you have to replace the whole thing cuz you cant ever get it more than once.
Jude Christopher, For technical assistance please contact us at 1-800-289-6636. Our business hours are Monday - Friday 9:00 AM - 5:30 PM.
@@moenfaucets 1.5 years too late ...
… helpful.
my "faucent shank" doesn't even fit! It's too small and going INSIDE of the faucet base!
Mike Mac sorry Mikey - I guess they changed things in the past couple of years. I just purchased, installed and am enjoying my new Moen. Sorry for your luck. 🤷♂️
These suck. Loose handle vs issues. Pain to tighten.
Special tool? really... horrible design
The special tool is such a bad idea! Its the worst design. Every time you move the hose or pull to use on a day to day use the faucet head loosens, then you have to go back with the "special tool" and tighten-hoping not to break anything else. Worst design, I agree!
Didn’t get the support racket I needed so I just continued the installation without it and it seems fine. Don’t see the point in having it ?
Hello. We are sorry to hear that there were parts missing from the new Moen product that you purchased. That is not consistent with the quality we strive to provide. We'd be happy to help!
Please DM us your email address, the address where the Moen product is installed, a full product view picture of the fixture, tell us what year you purchased/installed the product/send us a copy of the purchase receipt and tell us what part(s) were missing.
@@moenfaucets do I really need the part tho? The faucet seems to work just fine without it.
Hello Plube. Depending on the specific Moen model number you have installed and the deck thickness the product is installed into, would determine if the support bracket is needed. In order for us to determine this, please DM us a picture of the Moen product installed and the approximate deck thickness the product is installed into.
Mine did not come with the right piece to fasten the spout.
Terrible experience.
Good morning. I am sorry to hear that parts were missing from your new purchase. Please send us a direct message if we can be of further assistance.