THE SCARY TRUTH ABOUT BETTER HELP! 2023
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- Опубликовано: 5 окт 2024
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In today's video, we are talking about Better help and the recent legal issues against the well known company ! Thank you all so much for watching and don't forget to subscribe.
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Right this person is herself a scammer@@justanotherytuser10293
My mother is a therapist on better help. 10/10 would not recommend her, considering me and her other kids go to therapy because of her and the stuff she did LOL
Edit: this is the most likes I’ve ever gotten and I dunno how to feel about it 💀
Just wow.
I can relate. My premise were horrible humans and people really thought they were of the heroic kind. I’m like, you should come home with me and see what they’re really like…
Omg 😂😅
That's rough
😂😂😂😂 I’m not laughing 😂😂😂😂😂😂😂😂😂😂😂😂😂😂
My mother can be the kindest person to other people. But the trauma she causes to family is next level.
SO many creators that I looked up to keep promoting them, despite their fans BEGGING them to stop. Anthony Padilla is a big example, someone with a very loyal fandom who asked him so many times to stop.
I don’t regularly follow his content but the other day I watched his Howie Mandel interview and was surprised he was still promoting Better Help… same with Michael Rosenbaum. Maybe bc of their larger platforms, they have longer contractual obligation as opposed to smaller creators… I’m hoping at least it’s just that.
He's the MAIN person I thought of when clicking on this video.
A LIttle Bit Culty, a podcast I love, has been promoting Better Help since they began their show. I just checked and this week's episode is being sponsored by BH. I hope they hear the message that this is problematic.
so many podcasts get sponsorships from them and whats amazing is that the creators go to therapy and advocate for therapy but don't actually use betterhelp. i think there are creators who have problematic sponsors and their ads don't always align with their content
That’s who I thought of immediately… lol. I love him, but I hope he realized this company isn’t good to get sponsored from.
I feel like the idea of Betterhelp was great, but in practice, it's so dangerous.
Oh absolutely the idea is so good. I just think greedy people are running with it now and that’s so frustrating
Not sure the idea is so good. It’s was obvious years ago that it was a scam, even without the stories. In this capitalist society if there’s no regulations, scamming will occur. The US just needs a healthcare system like first world countries.
I’ve never used better help and I don’t know how much they charge, but what I’ve heard is that it’s supposed to be much more affordable. That in itself is suspicious when it comes to specialized labor….
I work in the mental health field and yeah just like customer service their such thing as bad service. The best thing you can do is just change the therapist and tell the company or write a post about your experience to warn people.
i think in the future there definitely could be a government funded app or something like betterhelp, but, you know, legal. but yeah betterhelp is a literal shit show
There are few things that piss me off more than taking advantage of people that are desperately seeking help
omg exactly. It's so scary how this is happening.
its extremely sick and cruel. 😠
All they care is money
Same here.
Which is basically BetterHelp does: Take advantage of people, and especially those legitimately seeking help. I took one look into them earlier this year because I’m also looking for a registered dietitian and that won’t go anywhere without somebody else to probe into what’s going on with my disordered eating.
Long story short: I told them in no uncertain terms that I would refuse to pay any money without first getting a no-risk consult with one of their counselors to see if a fit exists. They refused and tried to push me into one of their smaller packages. I said no deal and walked away.
I consider myself lucky because I am a distrusting person who needs a listener first (I do the talking, THEN you can ask questions). You’d be surprised how many people get blinded by the lights, don’t do their homework, and get taken. No shortage of those sheep in today’s society, and I suspect that alone is the main reason BetterHelp stays afloat even though they were fined earlier this year for violating HIPAA.
I am SO happy more people are talking about this! BetterHelp is SOOOOO problematic and I hate seeing so many creators that I admire and look up to doing ads for them.
Oh yeah, totally. Ads for betterhelp literally show up on MTV during ads. It’s wild how even established, big companies don’t do even a bare minimum background check before running ads
Agreed! I hate when someone of my favorite creators accept this sponsor. We try to warn them, but they seem to not see the comments
and everyone basically knows betterhelp is unethical, it's so widely spoken about these days but creators still ignore it so they can do the ads and get paid
Tbh, creators still need money so I kinda understand. Still sucks tho
@@Saphius- yup. I totally agree. I think many creators that are sponsored just don’t even know about what’s going on.
wow yeah i tried betterhelp one time and the therapist literally said “why are you su!cidal? you’re pretty” as if that was going to fix all my life problems 😭
Who says shit like that i- 😭 being pretty doesn't fix mental struggles??? I'm sorry that happened to u tho!
A therapist at my school asked me just how many times a day are you considering suicide? Apparently not enough because he said they couldn’t help me as there were too many other students who needed more help than me…. definitely glad to be alive now. Even though I had to get through that time on my own.
@@courtneyfetterman5193 oh my god what thhe fuck
@@courtneyfetterman5193 I'm so sorry 😢🌷
@@courtneyfetterman5193 wow that's awful. My school therapist told me I was wasting her time, everything that happened to me was my fault, she had better things to do, & I needed to go back to class or go home. I enrolled in another school, I wasn't going back there
Something super insidious is that my best friend's university no longer offers regular (partial) coverage for a therapist, they only now provide BetterHelp vouchers. And when she tried to get help for SA trauma, both of the therapists she tried straight up shamed her for not trying to fight her attacker, despite the fact that he had a knife and she was just 17. Ever since she told me about that, I have been warning other friends away from trying their services.
Thank you
even if her attacker didn't have a knife, even if she had been older, even if ... even if... it doesn't matter. Nobody is ever asking to be the victim of sexual assault. The only person to blame is the perpetrator. The victim is never at fault. Ever. I don't care what the situation is.
Are better help therapists actually trained as therapists? Bec. this feels like a basic no-no. I watched Kiki's video about them and people talked about being berated by fundie "therapists", who held very harmful and bigoted views.
... that... That is a basic therapy no-no
You never ever blame the victim of SA
I am so sorry for your friend. No one should have to go through what she did, and absolutely no one should be blamed for the actions of a maniac. Anyone with even an ounce of understanding in psychology knows about flight and fight response. I really sincerely hope that your friend didn't take any of their uneducated and ignorant comments to heart
My wife had a session and she mentioned a million times that she had sensory issues. Her therapist called her as she was eating chips, carrots and EVERYTHING CRUNCHY😫😫😫
Strange she’d be eating at all regardless of sensory problems.
@@heavyfeather0100 yeah true!
@nikia c 😫 She kept crunching and touching every crinkle bag she's ever had in her collection.
@@nonamepainter right. Couldn't believe it!
Wowwwww. That’s crazy! I had a counselor that would straight up fall asleep while I was talking to her….
I went through three therapists from BH, but it turns out I should have just saved my money and had a heart-to-heart with my living room wall.
Sorry to hear you didn't get any help.
Honestly that sounds a lot more effective (especially with emotion regulation) than what I'm hearing of this BH...
So sorry you went through that. I know I cannot appoligize for all the shitty therapist but darn you deserved so much more :(
I've been considering hiring a cat as my therapist. I figure the biggest pro is that no matter what I have to say, I don't need to worry about her ever telling anyone else.
Unironically, some conversation with yourself can be part of therapy, like journaling for example. Journaling. But you can do it for free and it's only an addition to professional help.
Just want to say that you can get bad therapy and therapists going to a local practice too. There is a serious issue in the mental health industry as a whole.
Yeah I was thinking that too. I’ve had many of the same experiences with local therapists covered by my insurance. I imagine the system of BH could easily exacerbate these issues but bad therapy is a systemic problem.
I was thinking the same thing. These are very standard types of mis-steps by therapists. I've experienced so many of these myself, in fact. It sucks.
Yes. This problem is not at all unique to betterhelp. I think the reason it is getting so much attention is because the platform is so accessible, and also (as a result) betterhelp is a lot of people's first experiences with therapy. I have had horrific experiences with therapists both online and in person, including betterhelp. I hope the greater problem can be addressed instead of targeting and blaming one organization. That said, betterhelp should absolutely be held accountable, but so should everyone else.
@sunamoroll . But it's also unavoidable. People in therapy are sensitive obviously, and not every counselor is a good fit for every client.
@@Discordia5 Sometimes that is the case, but there are also times when therapists actively do more harm than good. I've had some therapists who just didn't fit and made me uncomfortable, but I've also had some who were cruel, shaming and ultimately damaging to speak to. In many cases it took me years to realize that I wasn't actually the problem and I'm definitely not the only one. There is a big difference between someone who just isn't a good fit and someone who is straight up bad at their job.
Hello, I’m a therapist. I’ve been raging against BH for years. It makes me SO happy that this is becoming a common topic. I hope the ads on podcasts stop. It’s been driving me up the wall.
Also a therapist
One of the things I don't understand about Better Help is the type of people who is sponsored by then. I saw this one RUclipsr who's like "That person talking sh*t on twitter, I hope you live a lonely life and then when you can't take it anymore I hope you die in a fire!"...only to 3 minutes later to be like "Anyways are you taking care of yourself? It's time to be a better you and that's why this episode is brought to you by Better Help." Like what? How do you say all that and promote mental health and being a better person? I've seen plenty of RUclipsrs like this.
to be fair this was common topic years ago, but people seem to have forgotten and the virus has taken advantage of that and found its way back.
The whole being late thing is insane to me. My _real_ therapist, if she's even 5 minutes late, texts me to let me know. I'm usually her first appointment so I already get that, traffic at 9am can be hard. BUT she ALSO takes that time and adds it back in. She will go over time every time to make sure i feel OK. And these people just don't even show up??m
i’ve never had a medical or psychiatric doctor care to inform me they were running late. i’ve always been expected to wait even if it’s almost an hour. and no reimbursement if i can’t wait that long. but don’t worry… late charges if i’m the one who doesn’t show up “on time”.
It's great that you have a therapist who cares about their patients.
I’ve also had almost every single therapist run late.. and doctors as well.. that’s pretty normal in the medical field
I still see SO many huge RUclipsrs using them as a sponsor and it makes me lose major respect. There is plenty of information out about them now. Thanks for the video!
I think now with the legal issues really coming to the surface more people are becoming aware! Hopefully more people see it!
Anthony Padillia is a major one. Especially when he has real trauma survivors featured in his videos.
@@taylorrains1272 to be honest I didn’t know about the company really until now or the badness about it. I’m glad now I know and I hope people like Anthony do also stop using them
Ironic, because many of them will be the onces we turn too when it's time for the True Crime Episode on BH (too).
And I'd say they're usually (more) intelligent than this.
I honestly want a real TC Episode like what BH did and didn't do to their customers and patience too like do we truly have to go so far until it's murder until it's worse a report?
I completely agree. Mental health professionals who have podcasts and other social media presence have been criticizing BH and warning people for YEARS
I'm a therapist, and what you described about these companies using therapist profiles to redirect traffic to their own website happened to me and a few of my colleagues! It's so incredibly frustrating and I'm so glad more people are becoming aware of how predatory these companies can be.
Same here
I’m a therapist too and I work very part time on betterhelp. I only have 3 clients on there currently. One thing I hate as a provider is the compensation. Betterhelp pays per hour, but client sessions are max 45 minutes. So for me seeing one client for 45 minutes I get paid $22. It’s not worth it for me which is why I only have 3 clients. All three of them, I have had over a year. And I’ve also had clients do some pretty crazy stuff. I had one client, that I had never seen yet, threaten me, due to a past issue with another therapist. I had a client go to the bathroom while I was speaking with them. I also had many clients who didn’t show up for sessions even when I texted them multiple times confirming. Missed session fee for me is $10. The only therapists who are successful with making betterhelp a full time job have 60-80 clients a week. So this is why therapists are late to sessions, canceling, etc. is because they overbook. On the flip side, other therapists like me have other jobs. My other job isn’t clinical so I keep clients on betterhelp just to keep my clinical skills going. There are good therapists on there, but I recommend betterhelp mostly for people with anxiety, OCD, mild depression. . .things like that. It’s just not a great platform for processing trauma, personality disorders, or emergent crises. The therapist is going to interrupt you and rush you because there is a time crunch.
I am a therapist, do you know any GOOD platform?
@@carolinaperren9337 I've heard good things about noocd and headway but no personal experience.
Wow
I am SO glad more people are talking about this! We were desperate to get my husband into grief counseling - his dad died last March in an EXTREMELY traumatic way. And we were just in a spiral. We had to wait until June to get an appointment with a therapist near us, but I wanted him to see someone in the meantime. That month was wild.
The therapist he had told him he needed to forgive his brother (I don’t knock forgiveness, but it was too soon. And she made it seem like forgiving him would cure the depression), she told him that his dad was a ghost trying to reach out. And she told him he needed to read a book about men and women from the 60’s and how me being a submissive wife would cure the grief and depression.
That last one made him go….I’ll wait until we can see a real therapist. We canceled the acct asap.
Omg I am so so sorry! Sending you guys so much love. I hope you guys are able to heal from everything
Wow... How upsetting for you and your family. As a counselor-in-training, advice giving is a no-no!! We don't know your life, so it's not up to us to give advice. I hope it goes well with your husbands real therapist!
@@pookie_on_a_scootie I truly appreciate that. Thankfully, they had an earlier intake appt at the practice near us and we got him in there. He’s been seeing his therapist for a year now and it’s been so beneficial for him. The grief will always be there, but he’s coping and communicating better.
For what it's worth, about half of the professional licensed therapists I've paid for in the past were just as batty.
One was a psychiatrist and had me read some weird book about a guy doing a spiritual journey with an old man in a desert that was utterly pointless and unrelated to my personal issues. Another would just ask me "so what medication do you want me to prescribe?" without asking any questions first. Another tried to teach me breathing exercises, which might have been useful if I'd come to her with panic symptoms but I was there because I'd been diagnosed with an incurable and untreatable illness and just needed support. Another one who was supposed to be an expert on my particular illness didn't seem to know anything about it and I had to educate her every session.
The only person who ever was an amazing therapist was someone who was just a guidance counselor at my college. Not even accredited or trained, she just knew how to empathize with others, actively listen and break problems down into smaller steps.
It's scary to think about, but it's entirely possible this is just a problem with the industry in general.
Edit: this is not meant to defend better help btw just pointing out that even professional trained therapists may also be terrible
wtf im so sorrry
I work for one of the premier mental health companies in my state, and the owner (who’s been practicing for 40 years) calls Better Help and Cerebral and all those apps “the puppy mills of therapists.” They churn out therapists after therapists who aren’t even good enough at their job to get hired at a real office. Makes me laugh every time.
Holy shit that's the best analogy I've ever heard for it and now I'm horribly conflicted for laughing.
therapists are just real people with real issues. therapy is generally overrated and can even do more harm than help. only way therapy can help is as a form of lifecoaching, setting goals and having an accountability partner to check in. rehashing the past makes trauma worse for ptsd.
@@taghazoutmoon5031 And I assume you have a doctorate or psychology degree to back this up?
@tiacat11 actually seriously considering going to school for that in Germany...I'm just a regular person and I'm sure even years later with some psychology degree it won't make a difference. Just be able to charge money for listening to people
@@taghazoutmoon5031 i agree.
As a therapist I absolutely DESPISE BetterHelp!!! They have used my information to draw people to there sight and I reported them numerous times!!😡😡😡😡
One of the things I don't understand about Better Help is the type of people who is sponsored by then. I saw this one RUclipsr who's like "That person talking sh*t on twitter, I hope you live a lonely life and then when you can't take it anymore I hope you die in a fire!"...only to 3 minutes later to be like "Anyways are you taking care of yourself? It's time to be a better you and that's why this episode is brought to you by Better Help." Like what? How do you say all that and promote mental health and being a better person? I've seen plenty of RUclipsrs like this.
I used BetterHelp during lockdown. Thankfully she was absolutely amazing. We did weekly video sessions and used the text services. I eventually had to cancel due to finances and she did everything she could to find me financially help so that we could continue our sessions. After those resources failed, she wished me well and made sure I had copies of resources we used during our sessions and that if i ever returned to BetterHelp to request her. Seeing all these horrible therapist makes me hope Kat got out of that service so she isn't tied up in this mess.
Whats her full name please? I'll google her im trying to find a good one
What’s her full name?
Hey guys! I'm looking for this particular therapist to help you. Turns out I went through betterhelp but then it brought me to another site that she is on and I'm struggling with the email and password (that email was hacked after I stopped using her.) Once I get a response I'll drop her info for you!
The fact they don’t take any sort of Insurance and want you to strictly pay out of pocket is a big red flag, and always has been from the start of that company
OMG I gotta post my experience lmao. Ok so my boyfriend and I wanted to learn to be better at communicating with each other. Ok so the first woman straight out told me that my boyfriend didn’t love me after 30 min of our first session. If you know anything about us you would know he’s SUPER OVERPROTECTIVE. With her telling me that, we had to end the call because I couldn’t calm him down. The second therapist flirted with my boyfriend the whole time and told me “I didn’t understand him because it’s hard for a black man to to survive in America and I will never understand his battle”……. He was white man explaining to me, a black woman, about my black boyfriend battles……. Long story short we just got couples board games and started weekly date nights. We moved in with eachother and swore to never do better help again. Thank goodness my boyfriend is a huge fan of therapy because I was really turned off afterwards.
@@silfverjessica honestly we laughed about it but like I have an extremely mature boyfriend (when he wants to be). I also am lucky that my best friend is a therapist, who gave me great reference. Honestly if I didn’t trust therapy this would of been terrible experience. A lot of people especially in my family have a stigma against therapy so I’m just happy that didn’t turn me off completely.
It sounds like their therapists desperately need therapy.
I commend y’all for turning that situation around and fixing your relationship yourselves. That’s honestly such an amazing feeling because y’all did with each other and only each other. I could learn that from my next relationship
i think ppl have to realize that professional therapist are humans and make mistakes and are not perfect well because they are a therapist. I think its important to confront therapist about how their behavior affects us and how they can do better, since im also considering therapy.. life hard af. Your negative experiences can help therapist improve themselves when they cross the line.
@@vultureiraq1168 I actually did call him out on things and he said things like “so” or “ok we can move on”. He was very dismissive of my feelings. Even when I tried to explain to him as a black woman, I struggle to be vulnerable with my emotions without being deemed as dramatic or doing the most and instead of being understanding he was extremely dismissive and just looked annoyed. My best friend is a therapist and even though I don’t want to overload her with my problems, she does an amazing job at listening at a friend level. These therapists I actually paid for, did not even attempt to try to listen to us. Im just happy that I did not let that discourage me, simple as that.
The fact that they advertise themselves as therapy, but it's written in a part of their website that it's not therapy and should not replace therapy is crazy. But they also create false profiles: profiles of real therapists who are not on BH but have a profile so that someone who looks them up ends up on BH and can become a client with another therapist because the therapist they wanted is "not accepting more clients" or whatever the excuse is. Plus, it's detrimental to small cabinets and therapists who work on their own. They also own Pride counseling, which I hate because they prey on a minority group that generally has a lot of issues due to being part of the alphabet mafia ™️
I LITERALLY almost signed up with these people last week 😳😳😳!!! Their pricing gave me pause, I’m already under psychiatric care, so after discussing it with my husband I’ve decided to go through my insurance instead.
I think I dodged a bullet.
Give it a try. It helped me a lot.
@@Lovefreelylovefully Thanks, but I went through our insurance and found a therapist in private practice near me, finally. I’ve been looking for awhile ☺️.
goodness gracious that happened to me as well i was curious bc of the discount offer a big youtuber gave it out to all. I saw the price and was like wtf along with other things i thought it was shady so i never did it bc i thought they might be quacks. I just went through my medicaid card.
You made the right choice. Better help is terribly unprofessional most aren't psychologists, they don't give you one on one help - with having their kids running around in the background, and they lack the skills to provide proper care.
@@sarahm5936 Wow. Thank you, I seriously dodged a bullet. Now I see their commercials and I just shake my head.
I just had my first appointment with my real life therapist face to face in her real office this past Tuesday. I’m so glad I didn’t choose Better Help.
I tried BetterHelp once, my therapist was snapping at me because she couldn't see my face, so I moved more into frame further away, then she snapped she couldn't hear me because of it, it went on for 5 mins making me so flustered. Then she had her teenage son in the background doing HW in frame listening. She mocked me for having social anxiety and struggling to go outside. And walked away to answer her house doorbell and stayed away for like 10 mins, so it was just me watching her son. She also ended the session early and threw medication at me and diagnosed me with anxiety & depression even though I kept saying I'm not depressed, but she said they went hand and hand so I was...first and last time I tried therapy
That's outrageous.
Wow unbelievable. Very unprofessional
im really sorry about that man. i hope you're able to find a better therapist if you ever want to try again.
i do video calls with my therapist (note: i did NOT find her from better help. i actually met her in person before we started our video visits...) and she lets me hide my face when i need to. honestly it helps me with talking sometimes to just lay down and not worry about being looked at. again i am really sorry that you had that experience and i hope your next time you can be more comfortable.
I really hope you can find another and good therapist! That sounds horrible and i‘m sorry you had to go through that. I wish you courage in searcging for another one!
BetterHelp therapists are not even allowed to diagnose you, and certainly cannot prescribe medication.
I’m a therapist and this makes me sooooo angry!!! Mental health already has a stigma and hurdles for clients to overcome to even do a consultation and this app made things so much worse. I hate this sooo much.
TIMESTAMPS
0:00 - Intro
1:11 - Sponsor
2:41 - What is BetterHelp?
4:37 - The Problem
5:44 - People sharing their experiences
10:26 - Additional important notes
11:33 - Addressing the problem
17:56 - Advice for victims
19:05 - Why this video was made
20:42 - Final thoughts
22:41 - Help lines etc. !!
23:06 - Outro
Thank you 🥰
Thank you
You’re a good person ❤. Thank you
Tysm, it took 5 minutes before she gets into the problem which I was right about to leave
it’s not really professional to put an advertisement in a video like this imo
I swear it feels like I've slipped into a different universe. I remember (months? Years? ago) reading and hearing about how bad BetterHelp was, how the therapists weren't qualified, how people were being ignored/disregarded by their therapists, and everyone cutting ties with them and saying they were the worst thing of all time. Then recently, I've started seeing a ton of ads for them, including people straight-up saying "this is a way better alternative to actual therapy" from sources I had (up until then) really trusted. I don't understand how a company can have the same scandal twice??
For the last weeks I've been warning youtube creators to not to promote better help, of course no one noticed, no one cared and now we are here AGAIN.
They were in controversy couple of years ago and idk how people didn't know about it, cause it was a huge drama back in the day.
literally! i felt crazy seeing creators i really respected promote them again after pausing during the "drama"
Thank you! I was starting to believe i had completely imagined it!
I cant believe no one is addressing this
I used Better Help for a couple of weeks. The reason I stopped using it so soon was because it wasn't NEARLY as "affordable" as advertised. They wanted me to pay I think $50/session and they wanted me to have a session every week, and I simply cannot afford to pay $200+ a month for a therapist.
This sadly sounds like every therapist I have had. None of them wanted to talk about my depression, anxiety, family trauma and PTSD - they all told me I needed to date again and get on an online dating site...I left and never saw them again.
BetterHelp just had so many red flags and I feel bad for everyone who got what I did and worse.
not all therapists are like this, unfortunately it takes some time to find a therapist you click with, but once you do it will be a great experience
Same here 🤝
They aren't real psychologists and don't know how to address real mental health issues. They are more like very very questionable life coaches.
@cassandra5280 what are you serious a therapist told you to get on an online dating site. Smh 🤦♀️ what therapist says that to their client unbelievable.
@@keciaaskew5166 One therapist really pushed an online dating site and I had another one give me her son's number during the visit. I only had one therapist who actually cared and she ended up leaving for SoCal.
I tried better help for a month. My first therapist rescheduled once, and was late for the new time. It was just a phone call but I could hear him doing stuff in the background. I could tell he was half listening. He kept asking questions about my ex boyfriend and his mom, so i answered those questions. I had mentioned at the beginning that I have genetic depression but at the end of the call he told me “I don’t think you’re depressed because of anything your mother gave you, I think it’s because you aren’t in a relationship.” EXCUSE ME??? So I switched to a different therapist and she did nothing. She didn’t set up a phone or video call, she only texted, and she didn’t initiate conversations. I didn’t know if I was supposed to or not and I was there partly for my social anxiety. So yeah, I left and went to a local therapist. I always assumed it was because they connect you with therapists in your area and I live in Alabama. I’m glad to see it wasn’t just me, but sad that it wasn’t just me.
what sucks is that this whole thing exploded like a few years ago and everyone who did sponsorships with them apologized for not looking into it more, BUT THEN THOSE SAME CREATORS ARE STILL DOING THESE SPONSERSHIPS DESPITE KNOWING AND BEING CALLED OUT FOR IT
mammon, in "God" we trust!
My teenage daughter struggled deeply during the Covid lockdowns (we are in CA, so it was bad here). I signed her up with BetterHelp bc I was so worried about her. It was crap, and a total money grab with really questionable therapists.
Because you sheep are complying with the liberal government another pandemic is coming too if u didn't know
Imagine she just went “and thanks to our sponsor, betterhelp-“
I had 3 different therapists on BetterHelp and none of them were qualified at all. I hated my experience with it and felt like I wasted my time and money and didn’t get the help I needed and deserved🤦🏼♀️
So sorry you went through that :(
I wish I could have written it out that eloquently, but that's almost word for word my experience.
Same. 3 therapists. None of them could help. One just stared at me while I talked. I told her my struggles and she just stared. She really wanted me to rant at her and her to not say anything. I broke down during our sessions to the point where I couldn’t even communicate. The last one I had had nothing to offer. I said “I don’t see how I am going to improve.” And instead of offering me advice for me to work on, she simply criticized me for having a bad attitude and then moved on. I was done.
It’s so scary how quickly everyone was willing to forget how toxic BetterHelp is once the sponsorship money started rolling in. Pewdiepie made a video back when BH first started and all the company had to do was lay low for a couple years and then go back to business as usual.
BetterHelp was a nightmare for me. I was in a very bad place mentally when I signed up. After one session, which I thought went well, I was looking forward to talking to my therapist again. I've had very negative experiences with therapy and therapists in my life, so that was incredibly rare for me. Well, on my second session, therapist basically told me she was transferring me over to someone else because she thought I'd "do better with someone who can do video chats." I specifically requested to do sessions through messaging and NOT to do video chats because I hate them. I said something like, "oh so you're just dumping me, right?" The way she phrased things made it seem like she thought I was too crazy to be helped. She left the chat abruptly and I was left trying to get BH to give me my money back.
All of that sent me into a fun little depression spiral that it took two months to dig myself out of, and I still can't bring myself to even consider therapy as an option now.
Betterhelp was criticised few years ago and everyone dropped it as a sponsor. I'm surprised to see it rise again esp if nothing changed.
DUDE this is so random but the news clip from the beginning is from the station I produce at in Virginia…and I wrote that story 😂 I’m literally watching this right after work and when I heard it I was like, “HUH?? Am I still at work??” 😆 such a small world fr
I had just as bad an experience in real life therapy. She was 15 mins late and ended the session 15 mins early because I couldn't think of any questions to ask her. She was like really???? No questions??? I guess we're done here then. So weird
What the hell? The therapist is supposed to ask the questions, not the client! It’s so shocking to hear that there are literally professionals out there who are this bad at their job.
I had one try to treat me with cognitive behavioral therapy, ignore all the signs for severe ADHD that I had, discourage me from seeing a psychiatrist and tell me I was just making excuses for myself when I told her I would be sitting at my desk for hours and not work on my thesis or do *anything* else, because there just was this wall in my mind that kept me from doing it, while I also had escalating thoughts about how pathetic it was that I was this lazy.
I now know this is called executive dysfunction and that it is very common in ADHD. It's not lazyness or procrastination, and trying to force anything productive at that time just leads to intense distress because you can't do it.
It’s always difficult for me to do therapy. When I was a teenager I went to one and just stared at her wall the entire 30 minutes for the first three weeks. She was patient and kind. One day she just brought in lunch for us and started talking to me like a real human. I confided the horrid amounts of trauma my life was. She saved my life. I’ve never had another therapist like her.
My last one was more like yours and was just frustrated that I didn’t have a list of goals and talking points for her to work with. I’m like.. I don’t know what’s wrong with me, that’s why I’m here for help…
That's ridiculous.
You’d probably like Daniel Mackler (here on RUclips) he was a therapist for 10 years and has lots of valid criticisms of the field… as well as a lot of good advice/self therapy 🌼
I had a therapist smoke during the session and talk to her friend of camera. And another one that told me he would pray for me after I told him about my religious trauma. Would not recommend to my enemy.
I have also seen the flip side where a therapist is on Better Help and did not consent to it. Even worse, their personal phone number is on their profile and the only way to change it or take it off is to “claim” their profile. Which they don’t want to be on Better Help so many don’t want to claim it. It’s a double edge sword for therapists too
I 1000000% agree with therapy/ counseling... I have been in counseling since 2018 when we lost EVERYTHING in a house fire... including our furbaby Luna.... Worst day of my life.... My counselor is absolutely amazing!!! It took me going through 3 to find one I clicked with!!! Our now 16 yr old son is also in once a month counseling like me to help him deal with bullying, house fire among other things.... When you find the right one, you will know and they will help tremendously!!! ❤
Omg sending you so much love. I can’t even imagine. I’m so proud of you and thank you for sharing this! Therapy truly is a wonderful and helpful thing.
Oh Brenda, that breaks my heart. I cannot fathom. Sending you all my love and strength, to you and your son. I have 3 teenagers. I get it. These are the absolute hardest years.
Yeah, my college gives out vouchers for better help. My first session the “therapist” was 10 minutes late and ended the session 15 minutes early. It’s a giant scam, and one of the most pathetic therapy experiences I’ve ever been through. Whoever these therapists are just signing up to get a check, you’re a disgrace to your entire profession.
The first therapist I talked to on betterhelp told my life sounded terrible😂 second one … Was American and got into political issues and when I mentioned my trauma with my mom and that she recently stole 350 thousand dollars from me in addition to abusing me as a child… he switched to talking about his issues with his OWN brother which lasted the whole session😂😂😂 I think it was sooo worth it . I laughed so much after the session🎉
Thank you!! It absolutely disgusts me how many creators I watch so conveniently forgot about better help being called out and went right back to taking the sponsorship money. There's no way they don't all know exactly what kind of company they're supporting at this point :/
My partner and sister use BetterHelp and love it, so this was pretty shocking to hear! On another note, I paid $120 per hour for a local therapist that was always at least five minutes late each session and who would often eat breakfast during the session too. Maybe the issue is with individual counselors/therapists…? They seem to overload themselves… maybe because they are so in demand? I don’t know, but it’s never a good feeling to talk to someone, especially about trauma, and feel like all you are is a paycheck to them. I feel bad for everyone who has had a negative experience with a therapist. It feels like everything about the treatment of mental health in the US is whack.
There were some allegations that came out of BetterHelp allowing people on their platform that were not properly credentialed. Iirc, there were receipts and they were pretty damning but it was a while ago so I could be wrong. I believe that's what the terms and conditions drama was about, they apparently changed their t&c to say they don't check the credentials of the people on their site or make any guarantee that the person you're seeking therapy from is qualified. Which imo, just isn't ok if you're running a platform like this.
That's not to say that no one on the platform is licensed or certified and I love that the people close to you had good experiences but there are some fundamental issues with it as a service.
no the issue is with better help not vetting their therapists. there’s bad therapists everywhere but LESS in legitimate businesses.
I can attest that there actually are a handfull of qualified therapist going through the Better Help revolving door day after day. They got lucky and got one or 2 of them.
@@asmrtpop2676I disagree. Most I've dealt with outside of BH were shit lol. At least you can just switch online at the drop of a dime
@@asmrtpop2676 A lot of therapist also lack sympathy.
I tried better help 2 years ago and I tried multiple therapists and I’ll never forget the one that told me how long her day was and how tired she was and she ended up talking about herself the whole time.
There's no wayyyyyy 😭🤣🤣
As a psychology graduate (Idk how it works in the US, but in my country we have 5 years of training and to be approved by a board to be a licensed therapist, and some of us goes to +2 years of training in our desired field) I feel so bad for what people went through with Better Help.
Also, I feel like it’s important to point out to people out there reading the comment section about what one girl from tik tok was saying about therapists treating the session as it was a first date. I’m assuming she is talking about the therapist asking questions about her life, maybe? If that is the case, i feel it’s important to point out that not every field has the same approach to therapy. Every school of thought has a different view on how to deal with the human suffering: it could be subconscious, for the freudian/jungian therapists, or it could be driven by conscious stimuli, for the cognitivists (that is the one that is predominant in America), as examples. Even though the crisis at hand should be dealt with, it is very important for the therapist (specialy the non cognitivist) to get to profoundly know the person to be aided, so they can understand what brought them here and what goes way past the crisis at hand, and that can take as long as 8 sessons aprox. So I wouldn’t see it as a red flag if I knew what type of education the therapist in question had, because therapy cannot be some drive thru process, and it takes years to deal with trauma that will trigger crisis, so it’s important to be open to that.
But, with that said, of course, there is a lot of things that is plain bad about those unprofessional therapists! The mental health system in America really needs to change it’s perspective to be less oriented to profit by big corporations.
In USA, Michigan it takes 5 - 6 years of college including an internship. Then when you finish a Master Degree you have to work for 2 years under a licensed person. After that you have to take a test to only get one designation. You have to select if you will be a clinical person or an administrative person. If you want both you have to work for 4 years post graduate and then take the test. Its no joke. If you don't pass the test in Michigan you cannot work as a therapist no matter how many years of work supervision you get. So after doing all that why would ANYONE work for pennies per minute at Better Help? You can Graduate from HS, go to vocational school to be a mechanic and charge $150 for labor to get your car repaired. Take some tests, finsish school and have a great career as a Mechanic.
There's a difference between understanding how the humans work in terms of how they think and react and feel, and it's another thing to have sympathy for people. Too many therapist lack sympathy. I see it all the time. Same therapist will make fun of people for things out of their control, you see this on the therapist subreddit as one example.
A lot of people are not aware that most states actually cover mental health appointments. I've gone through the state of North Carolina to have a therapist and medication. The only thing I have to pay for is my medicine. And there are discount cards which actually work. The help is there, you just need to research your state.
Thank you for making this video. I'm a disabled veteran with serious chronic pain, depression, anxiety, and PTSD. The VA healthcare system is a joke and I've been trying desperately to get mental health assistance since SEPTEMBER (it's now April). I got into "brief therapy" half hour psychology appointments once a month in January and they're not helping. I can't get in to see a psychiatrist until JULY!!! I was considering better help because I'm at a breaking point and it seemed like an affordable option to paying out of pocket. Now I at least won't waste my money on this too.
i've been on a waiting list since february last year... it's not much better here in europe either
@@ahouseofpomegranates4338 yeah the VA system basically functions like the state healthcare in most European countries from what I understand. You can't choose a doctor or see a different one they just sign you to someone who's super over booked and everyone is under served.
@@jackielou68 In Germany we can search for therapists on our own and switch if we dislike one but we don't have enough therapists available, which is how the long waiting times occur.
I'm really sorry you struggle with all these issues without help.
If you haven't already look into topics like mindfulness and cognitive behavioural techniques online.
These are strategies that won't solve the trauma but may help out with coping.
If you aren't already, try living as "healthy" as possible, so fresh air, healthy food, movement (if possible), regular sleep etc and avoid substances like alcohol, caffeine, sugar and other drugs.
Especially anxiety is heavily influenced by the above, so this might be something you can try, too.
Maybe there are also online forums or self help groups nearby for people with similar traumatic experiences.
Of course these things are no replacement for therapy but maybe they can help a little until then and it gets you out of the position of being unable to act.
I hope you'll find what you need quickly. 🌷
I'm really sorry for you. As a fellow CPTSD survivor I would recommend EFT therapy. There are books that you can learn and apply on yourself for quickly release and ofc doing with a professional is recommended. I wanted to say because my improvement compare to tradicional therapy for PTSD is like insane. Also these professionals are more affordable
Hey I just wanted to say that Gabapentin is helping me with my severe PTSD. There's been some successful studies with it helping Veterans with PTSD.
had a better help therapist who berated me when I confided in her about a small mistake I made causing an issue with my roommate.... and she made me feel much worse in the first session. I deleted me account and demanded a refund. Never forget that contacting a company and asking for a refund is never something you should be afraid to do.
I’m Canadian . I got a therapist who was American and spoke about how great America was the entire session . She didn’t seem to know anything about Canada . One session was enough for me . I then cancelled the membership.
I don't blame you.
I am SO sorry. And horrified.
I actually started using it in 2019 and had no issues. Still using it. Has helped me tremendously. I don’t think I would have stuck with therapy if I had to go the traditional route so I’m thankful. And yes I have used traditional therapy before that.
Same experience here!
Same here I've been using better help for 7 months now and I've had a great experience I'm really shocked by these reviews and feel so bad for them
thank you, i was wondering if anyone had a good experience from all the comments it seems like everyone has had negative experiences
The first therapist I was matched with on BetterHelp absolutely wasn't a good fit and seemed a bit unprofessional, but I quickly realised that in the very first session and it was really easy to switch to another therapist (whom I chose based on her profile). And she's been very helpful, I've been having sessions with her for months now (took a break in the middle due to life circumstances and was able to resume with the same therapist). She joins sessions on time, often goes overtime if we're in the middle of a topic, listens attentively and helps me to understand and manage my emotions, asks the right questions to get me to think more deeply about what is going on internally, doesn't offer life advice and has acknowledged that she can't tell me what's the right or wrong thing to do in a situation because I know myself and the people/factors involved best. I'm sure there are even better therapists out there and that in-person sessions could be better with the right person, but overall I've had a positive experience with BetterHelp. The cost definitely adds up though so I won't continue with it indefinitely.
It's disappointing to hear how much BetterHelp has let people down, and I won't defend it. I can only speak to my personal experience with it.
You’re one of the lucky ones who got a real therapist
I signed up for better help around the time it first came out. I wanted to try it because I was so depressed that I couldn't even leave the house to see my in person therapist, and back then, she didn't offer video calls. But, better help charged me immediately instead of after the trial, and I didn't have the money. I made enough of a fuss that they gave my money back, so at least that part was resolved. But the therapist I was given (we talked over text) sounded like a bot or someone using copy paste messaging. I would have to repeat myself multiple times, and they would respond in strange ways that seemed vague and didn't make sense. The best way I can describe this "therapist's" text style is like when you use the customer service chat line on Amazon.
The biggest red flag for me was the fact that certain therapists were life coaches 😅
Oh hell naw
i opened up to my therapist on BH about something ive never told anyone before and she just said “just stop thinking about that” and she has done sessions with me while driving her car and going on errands with HER SON !!!! absolutely insane and hilarious tbh
All the fuckery of better help aside that is pretty funny😭
I turned to betterhelp because nobody took me for in person therapy and it worked out for me. My therapist is from the UK and she is so caring and always available and always answers my messages and she always shows up on time so I am sorry for those who experienced bad connections. I do hope everyone gets the needed help to recover .
Early on with my better help therapist, I was having this anxiety/ptsd crying trigger thing right before I had an appointment. I thought that would be good timing because she could help me feel better. I was crying over feeling critiqued and feeling inadequate, it used to hit so hard because I had dealt with a lot of hurtful criticism from multiple adults my whole life. I was crying over an email from someone who had unexpectedly critiqued something I worked on. He was someone I looked up to, a mentor. So of course I want his praise (I’m over it and still look up to him). So once I told my therapist what was going on (while crying), she tells me “that’s narcissistic!” Then I think she realized what she said in that moment wasn’t right because she stopped and said.. “is that okay that I said that?” I said it was okay because I was too afraid to be honest with her, I also didn’t know her well. Well duh it’s narcissistic, I’m in therapy and talking about my problems! No need to make me feel even worse for having feelings I’m trying to heal. I asked her if I’m a narcissist and she said I definitely am not one. So why even say that, especially while I’m crying already? I’m just a person trying to heal. I totally understand if she had said that or something similar in a better way after I had calmed down and could process it, just not while I’m in the middle of being triggered. It definitely damaged me for a few years because anytime I felt bad about anything, I would have this guilt and be so afraid I was being too narcissistic. So this added onto the chronic shame I was already suffering from. I’ve definitely come a long way with years of hard work. I was able to tell my therapist back home that still sees me for free what happened and she is an excellent therapist. She said that wasn’t the right thing to say. Without her I wouldn’t be as healed as I am today. I would like another therapist since I’m not able to see her when I go out of state, but I am hesitant to go back on better help after that experience. That wasn’t the only issue I had with the “better help” therapist either. She still helped me in ways and was nice, but I don’t think she is aware of certain things about herself, which is normal, she’s human. It was just hard to go from seeing a therapist who genuinely cares about me to someone who says things like that at the wrong moment. I assume many of these therapists have no idea how much damage they are adding on to all these people looking to heal.
Exactly why I stopped working with them 🙃🙃
I had BetterHelp for a year, I was underage. I only noticed a year after I stopped how unprofessional my therapist was. She basically told me that everyone in my life was a narcissist. It was to the point where I resented my family more than I was healing. She was really feeding me with anger and diagnosing everyone around me. Very strange. I definitely feel like I wasted money, she often didn't have availabilities so I would still be paying every week but see her every 2 weeks because she was on vacation all the time. She was a kind person, just not a good therapist.
I had no idea this was a problem. I used better help for a while (when i could afford it) and the therapist i had was actually friendly and welcoming and actually listened to me. While it was more just a venting session for me, we didn't do much in the way of deep psyche work - it did help me. I was thinking of going back but now I'm reconsidering it.
Same here I feel like I’m the only one w a good experience 😂
Same
@@TheRealCardoso nah I did too. Gues some of us have been lucky enough to find the needle in the haystack. Don’t fancy my chances of being that lucky again though…
@@TheRealCardosodon’t feel shame about going back, there was 30 thousand therapists on there so there’s going to be tons of these stories, but trust me there’s plenty of great therapists on there. You should request your previous therapist on there
wow. I feel like I got extremely lucky with my current betterhelp therapist, she is truly a godsend. It did take some research on my end before selecting her because I was so terrified after my disastrous initial experience with betterhelp! My first therapist didn't set any goals with me, talked over me, and straight up told me I "wasn't the brightest" in an example and several other disrespectful comments like wtf lol. I opened up to her about my grief and she told me to make a box and write notes to it. That's it. That was her advice as an "experienced grief therapist". It almost drove me away from therapy entirely, but I pushed myself to try again only because I had 2 more sessions covered by my school. I can't imagine paying for expensive ass sessions out of pocket just to be treated like this.
I literally got an ad for better help while watching this video.
I never spoke up about my experience with better help, I was facing a crisis in my life and emotional regulation due to some deep rooted trauma.
I always have wanted to speak to a therapist to help me through these larger issues in my life and I had finally reached out last year after a break up.
My first session was okay although it felt like my therapist was just agreeing with everything I said and didn’t really offer me any good advice - it felt like I was speaking to a friend. Not the worst case scenario but also, I didn’t understand why I was paying a stranger to hold space for me the way any one of my close circle friends would have.
I give a second meeting a chance because I also believed I was over thinking the whole thing. My therapist told me that I should get back together with my ex who had caused this whole episode I was experiencing, it made me feel hopeless and like I made the wrong decision by leaving. She then asked me how I like to ground myself, and I told her I like to stand bare foot in the grass, and then she said, “wow I really like that, I should try that”
The whole thing made me feel icky, and I canceled my membership the following week.
I always thought I was over reacting but at the end of the day it felt like I was giving her advice and receiving really bad advice in return.
My better help therapist vaped weed on our calls, asked me if I was naked while I was very obviously wearing a strapless top, and charged me for a session she didn't show up for.
I had a very similar experience with Better Help about an eating disorder. I got better help because I've been recovered from an ED for a year now, but felt myself wanting to relapse. My therapist asked how much I weighed now and I said 120, and she said "I weigh 115 and I'm perfectly healthy, just try hard to maintain your current weight and you'll be fine." Telling someone with an ED to try hard to maintain a weight is SO DAMAGING. How are these people certified!?
Thank you so much for making and sharing this video. I am a mental health therapist and I have been absolutely horrified and shocked with how many issues I have heard about better health. Mental health is near and dear to my heart and it is something I have invested my entire life into and being able to make a positive difference in the lives of others is something that is integral to my existence.
It really hurts my heart to know how many people have been negatively impacted by better health and other online therapeutic services. So many people have not only gotten horrible advice but also their information stolen and sold. I truly hope that Changes are made and people are able to get the best help possible without the fear of having their information sold as well.
Better Help was horrible for me. When I had trouble getting a therapist in the Navy (long story) I tried better help (this was like 2017 or 2018). The therapist bailed a lot, multiple times made me do text sessions since he wasn’t available for calls, and tried to convince me that somehow all of my issues with my family members were because my mom was pretending to accept my sexuality. Like stuff that had nothing to do with her was somehow her fault because she secretly hated me being gay? Which like I didn’t tell him anything that would suggest that she even secretly hated I was gay, like I told him about her journey of coming to accept me. And he got super defensive and hostile when I disagreed with him about it
wHAT
I’m so glad you and Deanna have both covered this recently. I looked for some content just a few moths ago and it seemed like Mickey was the only one really making an effort to cover it, from more of a therapist’s side of things. Meanwhile, SO MANY podcast and YT content creators purporting to be about mental health issues keep taking BH sponsorships. I was just listening to one earlier today that had a BH sponsorship.
gotta give it to mickey she has been calling out better help for their bs for a while ❤
BJ Investigates has been covering this too
I am from Eastern Europe and I may have an unpopular opinion on this, but I believe you should NEVER pay for basic therapy that is not funded from your insurance if you have a officially diagnosed mental disorder and are treated by a psychiatrist.
If you struggle with severe mental illness, therapy is essential healthcare and you should not pay for it. I understand that some forms of therapy are more expensive, but I am not talking about those types. For things like CBT or DBT, there should be state funding too for people to access. I know it may not be possible in America, but I just find it unethical to charge people who are usually the poorest because their mental health does not allow them to earn enough money to support themselves. I always went to therapy that was 100% covered by my insurance and took part in research that provided free therapy in exchange for data. I am obviously not saying that therapists shouldn´t be paid, but they should be paid by an organisation. Exception is of course when someone does not have a severe diagnosis, but just wants to work on themselves. I think that it is okay to charge for that as they will not literally die, end up homeless or commit crimes because they didn´t receive it (or at least the chance would decrease significantly especially with some illnesses).
My husband and I paid for him to do a full hour but he only gets 45 mins on a good day with his Therapist... And this was this year! We canceled this month because paying over $230 a month for stuff we never got.
honestly, i have been waiting for this contend. Soo many youtubers are promoting better help, thank you for raising awareness. Therapy is so important, i find better help so incdious!
I'm so grateful more therapists are seeing the need for accessible, affordable care. It's still leagues off from being what we really need, but I personally had a therapist who did teletherapy with me because I live far away and would have to travel an hour each way to see her. There are good therapists out there who really want to help people. It breaks my heart that Better Help and its ilk take advantage of such a dire situation and really screw people over. Thank you for addressing this.
when i had betterhelp, my therapist was literally at a family cookout while on the call🥰
I THOUGHT I WAS THE ONLY ONE WHO HAD AN ATROCIOUS BETTER HELP EXPERIENCE OMG THIS IS HORRIFIC
my therapist invalidated my eating disorder (btw, none of these people truly specialize in ed's), only made small talk, canceled one of our appointments at the last minute that i'd already paid $40 for, and overshared about themselves sm. ALSO, i only had a few options for therapists - false advertising!
As someone who has used Betterhelp I hated it. The 2 therapist I had they made me feel invalid. They made it feel like my issues weren't something to worry about.
in their latest commercials they have their employees marked as “certified social worker” instead of therapist… SO sketch
i tried better help a year after i lost my dad bc there was a lot i was still not processing at the time. $300 for a month. two phone call sessions, only 30 minutes each mind you. she barely said a word, mostly “uh huh, yeah. sounds like you got a lot going on” and stuff along that. decided to cancel my subscription, remove my payment information and deleted the app after that second call. so i was out $300 and was still stuck in the situation i was in. one of the artists i follow also is a mental health advocate and creates a lot of helpful workbooks, i bought and downloaded her grief workbook and it helped me bounds compared to the two “therapy” sessions i paid for lol
I never got a refund either:( I didn’t complete the sessions because first time therapist late, second didn’t even show up. I filed a dispute through my bank since they refused to give me a refund :/
Hi, where can I get those workbooks you mentioned? I’m interested. Thanks and sorry for what you went through, I’m going through something similar, just lost my mom and now my dad is not well 💔
I seen another video on this company where a therapist was showing she was a part of their list of therapists (having her personal cell phone number and everything) and she wasn't associated with them at all. Pretty shady
My brother tried Better Help once and he was pissed because he paid a bunch of money just to be told “Oh just don’t be sad”
Sounds about right. Seems like the therapists on the platform aren't as involved and are lead to give random advice without digging into the issues.
Another thing that’s crazy and does make me wonder if the “therapists” they were using were actually using actual therapist credentials. My credentials were listed on Better Help and I have never been nor am I currently contracted with them.
most of them probably arent. the ppl w therapist credentials probably do work that is much more professional than better help, also they probably wouldn't get paid as much as a regular therapist office
Nothing to do with Betterhelp but I once went to a local therapist who showed me a Ted talk from RUclips that I had already seen and charged me $60 dollars we had barely a 20 min conversation. I was deep in the trenches of having full blown anxiety attacks and they pretty much treated me like I was just trying to get access to drugs 😢
My BetterHelp therapist started using me as a therapist and took up our entire time each session telling me about her childhood trauma and the few times we actually talked about me she made me feel worse about the things I was already really struggling with
When I was 14/15 I had a therapist through BetterHelp and my first therapist with the program had kids screaming and crying in the background, constantly disrupting the session, she kept cursing at me and also diagnosed me (this is illegal as a therapist) and continued our sessions with instructing how to cope with the mental illness that she diagnosed me with. Which I don’t have and she completely disregarded my real diagnosis.
In 2020 I didn't know anything about therapy. So I told a Better Help therapist that I needed help coping with ADHD and postpartum depression as a 25 yr old new mother. She just said "If you're having trouble focusing on things like reading you can use those clear colored strips over the page, I've heard that helps." as if I was an elementary school child! I hung up as soon as possible and I'm glad that was just a free trial.
Got a therapist through betterhelp and got judged so hard, I was going through a rough patch mentally and got even worse after that. Then when I mentioned that I would be changing therapists, my betterhelp "therapist" said not to do that because I would need a lot of therapy. I wasn't about to line her pockets paying for 45 min sessions when she would cut me off at 30 and do nothing but judge me. Got a hold of an old therapist of mine and now it's so much better. I feel like Betterhelp is hit or miss with their therapists. Please be careful everyone.
Sadly, some licensed therapists will do the same in person. I am very hesitant about ever seeing a psychologist again because my first made me feel very guilty about not responding well to her cognitive behavioral therapy.
Guess what, I switched to a psychiatrist and am now being medicated for extremely severe ADHD that made it near impossible for me to really stick to any schedule, be that housework, college assignments or even hobbies that need prep.
Great breakdown! I was always wary of signing up but I ended up being in a situation where I was desperate. After a few terrible therapists that didn't want to treat me, I matched with one that amazingly is legit (I was able to confirm licensing, private practice, etc) and is the one that has been able to work with me the most effectively after 10+ years of therapy. Funny thing too is that we started discussing all these problems you mentioned during a session!
Omg I’m so glad you found a good one!!!! That’s so great
I've used better help for a while (off and on for about a year and a half), and had 3 therapists. The first one was wonderful and very helpful and I had her the longest. Then I stopped therapy. A few months later i wanted to start again but wanted to select a therapist who specialized in grief since my mother was dying from cancer. She was also wonderful. I talked to a 3rd therapist a few months after about a different topic not related to grief and she was also wonderful. So for me, 3/3 therapists were wonderful. Nobody was late, they all communicated well and were flexible and communicative. I am an African American woman and I specifically sought out black women therapists each time. I would definitely recommend Better Help
So i used better help because a lot of people suggested it to me. So finally I was feeling a lot of stuff, was grieving and I needed a therapist. However with my work schedule at the time it wasn't feasible so I applied for better help. I spent the money. Well I found a therapist with everything I struggled with, they specialized in. So I scheduled a video therapy session. And i sent the therapist a brief summary regarding what i wanted to work on some things i struggle with. Very minor small message just giving an introduction before my appointment. Literally 5 minutes before my appointment she read my message and canceled the appointment, then proceeded to tell me that my issues were more than what could be handled on an app and i should seek in person therapy. I expressed how unprofessional her actions were and how if she had other patients who weren't fully in their right mind would react to something like that. I took it to the customer service and demanded a refund. They advertise that service as therapy that you can do from the comfort of your own home or message them. Well apparently not. So i refuse to use them, i refuse to suggest them to anyone and i explain this experience i had. I hope this app gets shut down.
I actually appreciate the redirection she gave to in person. It seems more like a warning and a best interest of the client thing rejection aside. She prob should have done it on the call and deescalated the person on the video call. But she didn't just say get another therapist on the app she said get real help away from this scam.
So thankful that a therapist friend of mine told me NOT to go with Better Help when I really needed a therapist. This was a couple years back and the therapeutic community were already becoming well aware that there were issues with Better Help. So glad I decided not to use them.
My sister had her therapist on betterhelp FALL ASLEEP during her session like come on.
In Germany the only way you can call yourself a therapist is to study psychology for 5 years and on top go through another 3 plus years practical education in therapy. I have the feeling that „licensed therapist“ does not mean that to betterhelp.
My therapist basically fired me :-) I was going through a really tough time and was really depressed and she was like “I think you need someone who specializes in CBT, request a new therapist”
I understand not everyone is qualified or comfortable handling every single thing people go to therapy for, but it just kinda rubs me the wrong way that they would just say request a new one, bye. You don't have anyone you can refer me to or go to the BetterHelp people on your end to make this smoother? The absolute lack of professionalism 🤮
I forgot that CBT means Cognitive Behavioral Therapy for a moment and was like “closed beta test?? Cock and ball torture??? What???”
That's actually pretty normal and has happened to me a few times with my condition. Some therapist specialize in only certain things
thats actually the best thing they could have told you. Maybe they could have worded it better but its better for a therapist to say that then to continue to take your money and potentially worsen your situation.
Sometime it’s google that sells your info. If you google better heath or online therapy you starts seeing ads for online therapy so it’s not always better help.
I cannot thank you ENOUGH for covering this topic. It’s not been spoken about enough and so many RUclipsrs I really love and respect are STILL accepting sponsorships from this terrible terrible company. Their ads are still everywhere and it really makes me fume every time I see one. They are absolute pieces of shit for taking horrendous advantage of the mentally ill the way they do. THANK YOU ISABELLA
my uni therapist advised my friend to "go out and ask guys for their number" when she said she was feeling insecure about her body. you hear stuff like this? YOU RUN
i remember a few years ago someone made a video about better help being a dogshit company, i was shocked when i saw them resurface and even saw their ads on tiktok and youtube. Figured they didn’t change, but it’s still sad they haven’t.
The concerning thing is that better help was previously exposed as problematic, and it’s now seems like the collective memory of the internet has forgotten about that.
I tried BetterHelp through my job and I got ghosted by my therapist. I had an appointment set and the therapist never showed. Apparently she didn’t know she had an appointment and was “off” that day. I will never use it again.
i’ve had a lot of these experiences with different therapists that weren’t through betterhelp and they did make me feel worse and they did put me off of seeking therapy. if there’s one good thing they did for me it was that it taught me to have more faith in my own judgement than that of a stranger’s, because nobody in their right mind tells someone stuck in DV to have another kid with their abuser so the other won’t get lonely. that’s not even to mention how useless and offensive ‘resource officers’ are that i was directed to after having to call the cops one time to stop a fight and the only ‘help’ they could offer me to get out of this mess was “nobody’s giving handouts, go get a job,” …um, i’m disabled, and even if i weren’t nobody’s paying living wages for individuals let alone single parents. it really is ‘every man for themselves’ out here. anyway thank you for putting this message out, i almost did fall for their ads out of desperation but now i’m really glad i didn’t.