Australia & germany are kinda similar on this point. Lufthansa once sat on the entire country. Yet in germany anyone can open a domestic route due to european competition laws. Condor is opening HAM-FRA & HAM-MUC.
My most recent experiences with Qantas has been good but I do know that's lots of people aren't having as great experiences. I do reckon the airline will get back on track.
Hey mate thanks for watching! If you enjoyed this video, consider subscribing! We are hoping the airline gets back to the brand we all know and love. regards, Nilesh
Thanks for the video. Its rare to get full meals on domestic flights anywhere, and at least with qantas it's free. The other two airlines you have to pay for all food or drink and even wifi. I like using my own device in flight and did even when they had seat back screens. Qantas international is different. Next year im flying long haul and i cant wait.
Qantas still have IFE on long haul. But short haul, they promote using your own device (because everyone has phones these days). Alternatively, you can bring a book to read or stare out of the window into the clouds.
Great that the CEO responded! I think half the team need to be turfed out or sent to customer service training. I've found flying Virgin more pleasant - at least their crew smile most of the time.
Hey Nilesh, awesome video as always! I’m in the market for a new carry-on luggage and was wondering what brands you’d recommend for quality and durability. Any suggestions for a budget-friendly option too? Appreciate your thoughts!
To the Melbourne check in agent, if nobody use the check in desk, you wouldn't have a job. You have attitude as such because the union is backing up people like you.
I tend to find on average that Australians aren't good at customer service. With Qantas I've come across a broad spectrum of attitudes, some are super nice (very personal and probably better than some Asian carriers that have courteous but robotic service), others just go through the motions, then there are the crew who hate their job and want to do as little as possible, and lastly the special ones who go out of their way to belittle customers. Which is why I appreciate the Qantas app in that I don't have to wait to get checked in or speak to someone who might need an attitude adjustment, and that it's all done via the app. I remember back in the old days before next gen check-in that passengers often had to wait 30-60 minutes to check in for a domestic flight during the morning peaks, nowadays you just turn up at the gate and board.
In my experience the kiosks do also issue a physical boarding pass if you want one, i got one for my international flight even though I was ok with the phone.
@@nightowldickson I also had not so good experience with Commonwealth Bank, it is not only Qantas. Some people don't love their jobs, don't care about what they do, they just want the pay-cheque and don't want to be "bothered".
Hello and thanks for commenting, your support and encouragement goes a long way. We’re always on the lookout for new routes to review so keep a lookout on my socials to see if I have Townsville on the cards in the near future! Regards, Nilesh
Another fantastic review mate, that's a real shame about the experience you faced at check in. Unless the rules of the fare explicitly say you can't check in person (which I'm sure is certainly not the case for QF) you shouldn't be persuaded against checking in that way that's just poor form! Finally getting back to Tassie after a few years this coming January and looking forward to trying the A220 for the first time from Launceston to Melbourne!
I never have a problem with in air service with Qantas, comparing their service in the air they are equivalent to the best generally. The hard product is not of the top tier but it is also not bad either. Maybe I get lucky? Or unlucky on other airlines. Flying to Singapore on Qantas and returning on Singapore Airlines both business class the service I received from Cabin crew was almost identical but the Singapore cabin was newer and marginally nicer so I dont understand all the negativity other than people having expectations that are not realistic? Like your review style though and you can only base things on your own experiences.
Thanks for watching and commenting! I’m glad to hear you’re enjoying my presentation style! Glad to hear you’re enjoying your flights with Qantas! I’d say I’ve enjoyed the overwhelming majority of my QF and QF Link flights. Regards, Nilesh
You are right about check-in staff who get cranky when you want to check-in with a human being & not use the kiosk. Which is why I HATE flying Air New Zealand & Air Canada as they are all self-service-kiosk ONLY & won't help you because there is this glorified iPad at the glass doors next to the taxi drop-off & naturally as a human who is NOT a qualified airport worker you make a MISTAKE.. In the past when I'd fly SYD to MEL & back, QANTAS staff were ever-so helpful, I'd put my ticket on the counter & my drivers licence & they'd have a chat, ask a few questions then print out a boarding pass & away I'd go. I can understand rude customers deserve a rude response, but being friendly & polite should always be helped out. I have tried using those kiosks but they take forever & need PERFECT entries to work & when you bump the wrong part of the screen it suspends your transaction & tells you to go to the counter anyway. Also, I'm getting arthritis in the hands, the discs in my neck are wearing out & I need glasses to read screens now, so I'm not juggling 2 or 3 bags to get my glasses out of their case to then put on to try & read a screen my fingers are struggling to tap properly. Oh & I'm also sick & tired of being told to download apps when flights are cancelled or delayed. If my fingers are too arthritic to use an iPad effectively, then why would I use a 5inch piece of glass & plastic, download an app, try to remember a login password, then verification code.. Just to do something the gate agent could do with 30secs of tapping on a keyboard & looking at a screen? My hands & fingers ache typing out a text message, so why would I want to use the QANTAS app & try looking at a screen I need glasses to read? Oh & then when I'm frustrated at the self-serve kiosk or the app on the phone & my fingers & eyes are in pain.. I'm told by Airport Security or the AFP I am to "just R_E_L_A_X" when I'm in pain in my fingers, hands, neck & eyes & about to miss my flight because I haven't "checked in" even though I've been at the airport for 30mins & now I've missed check-in because it's now 1 hour before flight boards & I've been trying to operate electronics that don't want to work or because the part of the screen I touched wanted to do something -else or I entered a full stop which wasn't needed or I didn't enter a full stop that was needed & now the system thinks I'm going under a fake identity because I "didn't spell my own name correctly"...... But now I'm being told to JUST RELAX by some security guard or AFP cop who was trained to NEVER RELAX & over-react when somebody points out their constitutional rights, Common Law Rights & the Crown..... But I'm to JUST RELAX when some glorified calculator has just made me burn-up $5,000 & I've barely entered the airport & now my holiday is ruined.... Yeah QANTAS/Air New Zealand/Air Canada.... JUST LET PEOPLE CHECK IN WITH ID & PRINT-OUT TICKET... If somebody with a brief case or overnight bag wants to use self-serve for their SYD-MEL return daytrip then they can as a CHOICE if they want to.
As an ex Onboard Manager (CSM) I can tell you that the crew work very hard. And every 4 years the company and FAAA (union) negotiate their EBA. This entails slightly more money 3% for significant workload increases. Two EBA’s previously, when Qantas produced a significant profit, the FAAA said no to the proposed changes. As a result, management denied cabin crew of a bonus paid to the rest of their employees. So stop blaming the cabin crew for not smiling these days. They’re overworked, underpaid (shout out to casual crew and the flight attendants employed under seperate and much less paid QF created company’s)
Hi Marcus! Thanks for watching and commenting. I’m sorry to hear you haven’t enjoyed the video. Regardless of the on-going enterprise agreements, it is more than likely that customers themselves may not be aware of this. I won’t ever blame cabin crew for ‘not smiling’ but would expect courteous service at the very least. Not to just ignore passengers. As a hospitality worker myself working across two jobs and split shifts, I can appreciate hard work and often being exhausted, but a customer (passenger, to contextualize) should never be at the receiving end of being over-worked. Easier said than done, I know. Many of my friends who work at Qantas can confirm the same. Furthermore, if you watched the video, you will know that I have actually spoken very highly of 2/3 crew members. Who were actually fantastic. It was only the CM who was providing highly sub-par service. I stand by my remarks on this occasion. I appreciate the time you have taken to outline your concerns. Regards, Nilesh
@Marcus, If the crews are unhappy with their job conditions, then they should resign! There would be plenty of people who would gladly replace them. We aren’t interested in your EBA, etc. There is no excuse for rudeness towards paying customers; it’s your job!
@ryansofly I'm not saying that. His videos are easy to watch, yours aren't. What you're trying to do is good but your presentation is not great and hard to watch. But keep trying and good luck.
Im so over Qantas. For those of us in Perth most flights are on 737. I usually fly BC. Whether you get IFE is hit and miss. Catering has gone to hell. Our last flight back from Singapore was predominately an Asian crew. Not a problem but they were so slow. 3 hours to do dinner service. Food was slop. All i wanted to do after flying in from Europe on Emirates was get some sleep. Nope. The difference in catering is astounding. Yet for the same price of Perth to Singapore return, you can fly on Emirates in BC on a A380 to Europe from Singapore, with superior food and service. As for trying to use your points to get BC good luck to or from Singapore. Ever since Qantas brought in classic plus seats you cant get a normal classic reward seat. Ive tried. All the way to November next year there is not one single classic reward seat in BC. I actually sent Qantas a email yesterday asking if this just another way to screw over their customers. Said i cant even use my 700k points then get the hell away from Qantas, because simply you cant use them, unless you use 100k plus points one way to get to or from Singapore. I only bang on about Singapore as a BC seat to Europe is more than half the price than out of Aus. Not to mention im still waiting for a reply to my email from when they left us stranded in Japan when covid hit. For 6 days we tried every which way to get in contact when they cancelled our flight. Ended up buying new tickets on another airline before the border closed. Qantas was a great airline before Joyce got his hands on it and ran it into the ground. I feel for the staff, as they have been screwed over as much as us the customers. Rant over.
Australia & germany are kinda similar on this point. Lufthansa once sat on the entire country.
Yet in germany anyone can open a domestic route due to european competition laws.
Condor is opening HAM-FRA & HAM-MUC.
Happy birthday to the king of the sky’s enjoy your day 💙
@@austinmead5336 thank you so much man, this actually made my day that you wished me in the comments!
Thank you for another detailed flight review. I really enjoy watching and appreciate the work you put into producing them.
My most recent experiences with Qantas has been good but I do know that's lots of people aren't having as great experiences. I do reckon the airline will get back on track.
Hey mate thanks for watching! If you enjoyed this video, consider subscribing!
We are hoping the airline gets back to the brand we all know and love.
regards,
Nilesh
Thanks for the video. Its rare to get full meals on domestic flights anywhere, and at least with qantas it's free. The other two airlines you have to pay for all food or drink and even wifi. I like using my own device in flight and did even when they had seat back screens. Qantas international is different. Next year im flying long haul and i cant wait.
Thanks for watching and commenting mate!
If you enjoyed, please subscribe.
Regards,
Nilesh Bartlett
Hey mate, great video, don’t listen to what the comments say, you are making some incredible content, well done! New sub
Nice review mate.
Qantas still have IFE on long haul. But short haul, they promote using your own device (because everyone has phones these days). Alternatively, you can bring a book to read or stare out of the window into the clouds.
and?
Yep and its crap, slower than a 10year old ipad.
Great that the CEO responded! I think half the team need to be turfed out or sent to customer service training. I've found flying Virgin more pleasant - at least their crew smile most of the time.
When I landed in Melbourne this morning on the TG A350, we taxied past a QF A330 and my first thought was "eeeew" 😅
Man hates Qantas as a full time job 😂
Fantastic review buddy
Thanks Cobba G
Looks great, the interiors! Better than the Air Canada A220s, although those come with an inflight screen!
Hey Nilesh, awesome video as always! I’m in the market for a new carry-on luggage and was wondering what brands you’d recommend for quality and durability. Any suggestions for a budget-friendly option too? Appreciate your thoughts!
To the Melbourne check in agent, if nobody use the check in desk, you wouldn't have a job. You have attitude as such because the union is backing up people like you.
I tend to find on average that Australians aren't good at customer service. With Qantas I've come across a broad spectrum of attitudes, some are super nice (very personal and probably better than some Asian carriers that have courteous but robotic service), others just go through the motions, then there are the crew who hate their job and want to do as little as possible, and lastly the special ones who go out of their way to belittle customers. Which is why I appreciate the Qantas app in that I don't have to wait to get checked in or speak to someone who might need an attitude adjustment, and that it's all done via the app. I remember back in the old days before next gen check-in that passengers often had to wait 30-60 minutes to check in for a domestic flight during the morning peaks, nowadays you just turn up at the gate and board.
In my experience the kiosks do also issue a physical boarding pass if you want one, i got one for my international flight even though I was ok with the phone.
@@nightowldickson I also had not so good experience with Commonwealth Bank, it is not only Qantas. Some people don't love their jobs, don't care about what they do, they just want the pay-cheque and don't want to be "bothered".
I just avoid Qantas, haven't flown them for 12 years. And that's not because I stopped flying.
Same here, I avoid like the plague. There are better options available for over 2 decades now.
Hey nilesh missed you, we need more domestic flights! Could you do Jetstar Sydney to Townsville
Hello and thanks for commenting, your support and encouragement goes a long way.
We’re always on the lookout for new routes to review so keep a lookout on my socials to see if I have Townsville on the cards in the near future!
Regards,
Nilesh
Friday night plans sorted!
Another fantastic review mate, that's a real shame about the experience you faced at check in. Unless the rules of the fare explicitly say you can't check in person (which I'm sure is certainly not the case for QF) you shouldn't be persuaded against checking in that way that's just poor form! Finally getting back to Tassie after a few years this coming January and looking forward to trying the A220 for the first time from Launceston to Melbourne!
Thanks mate, appreciate your support as always!
Onya Nilsko ❤
Thanks man xx
Mate, punctuation!
Hello Holly!
Thanks for commenting and for your on-going support.
Can you please elaborate on this, so we can look into it?
Regards,
Nilesh
Many comments are related to this, suprised you dont understand a basic request. @@nilskyproductions
I never have a problem with in air service with Qantas, comparing their service in the air they are equivalent to the best generally. The hard product is not of the top tier but it is also not bad either.
Maybe I get lucky? Or unlucky on other airlines. Flying to Singapore on Qantas and returning on Singapore Airlines both business class the service I received from Cabin crew was almost identical but the Singapore cabin was newer and marginally nicer so I dont understand all the negativity other than people having expectations that are not realistic? Like your review style though and you can only base things on your own experiences.
Thanks for watching and commenting! I’m glad to hear you’re enjoying my presentation style!
Glad to hear you’re enjoying your flights with Qantas!
I’d say I’ve enjoyed the overwhelming majority of my QF and QF Link flights.
Regards,
Nilesh
You are right about check-in staff who get cranky when you want to check-in with a human being & not use the kiosk. Which is why I HATE flying Air New Zealand & Air Canada as they are all self-service-kiosk ONLY & won't help you because there is this glorified iPad at the glass doors next to the taxi drop-off & naturally as a human who is NOT a qualified airport worker you make a MISTAKE.. In the past when I'd fly SYD to MEL & back, QANTAS staff were ever-so helpful, I'd put my ticket on the counter & my drivers licence & they'd have a chat, ask a few questions then print out a boarding pass & away I'd go. I can understand rude customers deserve a rude response, but being friendly & polite should always be helped out. I have tried using those kiosks but they take forever & need PERFECT entries to work & when you bump the wrong part of the screen it suspends your transaction & tells you to go to the counter anyway. Also, I'm getting arthritis in the hands, the discs in my neck are wearing out & I need glasses to read screens now, so I'm not juggling 2 or 3 bags to get my glasses out of their case to then put on to try & read a screen my fingers are struggling to tap properly. Oh & I'm also sick & tired of being told to download apps when flights are cancelled or delayed. If my fingers are too arthritic to use an iPad effectively, then why would I use a 5inch piece of glass & plastic, download an app, try to remember a login password, then verification code.. Just to do something the gate agent could do with 30secs of tapping on a keyboard & looking at a screen? My hands & fingers ache typing out a text message, so why would I want to use the QANTAS app & try looking at a screen I need glasses to read? Oh & then when I'm frustrated at the self-serve kiosk or the app on the phone & my fingers & eyes are in pain.. I'm told by Airport Security or the AFP I am to "just R_E_L_A_X" when I'm in pain in my fingers, hands, neck & eyes & about to miss my flight because I haven't "checked in" even though I've been at the airport for 30mins & now I've missed check-in because it's now 1 hour before flight boards & I've been trying to operate electronics that don't want to work or because the part of the screen I touched wanted to do something -else or I entered a full stop which wasn't needed or I didn't enter a full stop that was needed & now the system thinks I'm going under a fake identity because I "didn't spell my own name correctly"...... But now I'm being told to JUST RELAX by some security guard or AFP cop who was trained to NEVER RELAX & over-react when somebody points out their constitutional rights, Common Law Rights & the Crown..... But I'm to JUST RELAX when some glorified calculator has just made me burn-up $5,000 & I've barely entered the airport & now my holiday is ruined.... Yeah QANTAS/Air New Zealand/Air Canada.... JUST LET PEOPLE CHECK IN WITH ID & PRINT-OUT TICKET... If somebody with a brief case or overnight bag wants to use self-serve for their SYD-MEL return daytrip then they can as a CHOICE if they want to.
😂
As an ex Onboard Manager (CSM) I can tell you that the crew work very hard. And every 4 years the company and FAAA (union) negotiate their EBA. This entails slightly more money 3% for significant workload increases. Two EBA’s previously, when Qantas produced a significant profit, the FAAA said no to the proposed changes. As a result, management denied cabin crew of a bonus paid to the rest of their employees. So stop blaming the cabin crew for not smiling these days. They’re overworked, underpaid (shout out to casual crew and the flight attendants employed under seperate and much less paid QF created company’s)
Hi Marcus!
Thanks for watching and commenting. I’m sorry to hear you haven’t enjoyed the video.
Regardless of the on-going enterprise agreements, it is more than likely that customers themselves may not be aware of this. I won’t ever blame cabin crew for ‘not smiling’ but would expect courteous service at the very least. Not to just ignore passengers.
As a hospitality worker myself working across two jobs and split shifts, I can appreciate hard work and often being exhausted, but a customer (passenger, to contextualize) should never be at the receiving end of being over-worked. Easier said than done, I know.
Many of my friends who work at Qantas can confirm the same.
Furthermore, if you watched the video, you will know that I have actually spoken very highly of 2/3 crew members. Who were actually fantastic. It was only the CM who was providing highly sub-par service.
I stand by my remarks on this occasion.
I appreciate the time you have taken to outline your concerns.
Regards,
Nilesh
@Marcus, If the crews are unhappy with their job conditions, then they should resign! There would be plenty of people who would gladly replace them. We aren’t interested in your EBA, etc. There is no excuse for rudeness towards paying customers; it’s your job!
This was a hard video to watch. Your presentation style and tempo is difficult to follow. Have a look how Noel Phillips does it.
@@ben0nib0y far out mate, if EVERYONE does a Noel Phillips where the hell is the variation?
@ryansofly I'm not saying that. His videos are easy to watch, yours aren't. What you're trying to do is good but your presentation is not great and hard to watch. But keep trying and good luck.
singapore airlines a lot better than qantas!! i just flew with them and posted a few videos so far, they are very good!.
@@anguscovoflyer95 glad to hear you had a great flight! Thanks for stopping by!
Im so over Qantas. For those of us in Perth most flights are on 737. I usually fly BC. Whether you get IFE is hit and miss. Catering has gone to hell.
Our last flight back from Singapore was predominately an Asian crew. Not a problem but they were so slow. 3 hours to do dinner service. Food was slop. All i wanted to do after flying in from Europe on Emirates was get some sleep. Nope. The difference in catering is astounding. Yet for the same price of Perth to Singapore return, you can fly on Emirates in BC on a A380 to Europe from Singapore, with superior food and service.
As for trying to use your points to get BC good luck to or from Singapore.
Ever since Qantas brought in classic plus seats you cant get a normal classic reward seat. Ive tried. All the way to November next year there is not one single classic reward seat in BC.
I actually sent Qantas a email yesterday asking if this just another way to screw over their customers. Said i cant even use my 700k points then get the hell away from Qantas, because simply you cant use them, unless you use 100k plus points one way to get to or from Singapore. I only bang on about Singapore as a BC seat to Europe is more than half the price than out of Aus.
Not to mention im still waiting for a reply to my email from when they left us stranded in Japan when covid hit. For 6 days we tried every which way to get in contact when they cancelled our flight. Ended up buying new tickets on another airline before the border closed.
Qantas was a great airline before Joyce got his hands on it and ran it into the ground. I feel for the staff, as they have been screwed over as much as us the customers.
Rant over.
Qantas the flying rat.
Yikes 💀
qantas is shit hey
Absolutely. Gone to hell.