I watched one other review with the same issue as you. The reason the top handle falls off is because the lobster clasp button is hitting the inside of the bag and dislodging. The review I saw fixed the issue by rotating the clasp the opposite way with the button facing outwards. This is easy to fix because the clasp is on a swivel. Hopefully that works for you. I would hate to see you return a bag you were excited for. Also I have the marlie in chalk and I love the snake print because it hides any dirt or wear on the top handle. It's also a beautiful light colored fall bag. Hope this helps!
The reason the clasps for the top handle are coming unclipped is a design flaw. You have to put the clasp clicker going outward because if inside facing will catch on leather top flap and cause the clasp to open, then releasing it from the ring. This bag is gorgeous. I would keep it knowing this flaw and just appropriately clasping the bag which will secure the strap.
The strap issue happens bc of direction you are putting the clasp. If the push part is faced in then the flap is able to push on it when you are lifting the strap up. I hope that helps you! 🙃
If all else fails, put a tiny, clear rubber band on the clasp so it can't slide open. They sell these tiny rubber bands in hair goods dept. at Walmart. That will be my backup for my new Tabby 26 with Beadchain, if needed. I couldn't bear to part with it. Its beautiful in Chalk with brass.
A way to tell you don’t really want something, it’ll be easy to find 300 reasons why you don’t! Also, if you wanted your phone to fit easily, why get an even smaller purse. The bag is beautiful though. Too small for me.
You are strapping the clasp wrong. Plus bag has too many clasp attached to the little dring. I have the regular Cassie and Parker 32 top handle with the same turnlock and I don't have problems closing and opening the bag. I think you are only trying to talk yourself out as the Cassie is more expensive
So sorry you had to return. It's a very pretty bag. If you face the clasps a certain way they are less likely to come undone. I only use the crossbody strap; I was thinking that using them all together not only adds weight, but would cause the clasps to come undone , since they all occupy the same space. I have found that if the front pocket is full, it is much easier to turn the lock. I think the Marley is a great alternative to the Cassie 19.
That’s a shame you have this issue. I love my Cassie 19 and never had any issues with it, I’ve had mine for nearly a year now too... my suggestion could be the way you clasp it? As I make sure the pull thing is face out rather than in. 🤷🏻♀️ I don’t know it was just a suggestion.
I had the Cassie 19 in black but I let mine go because of how heavy it got when I would carry all my items. Wanting your phone to fit in the back slip pocket easily is a very valid point if it’s a struggle. I also agree with the turn lock function being too small. The other issues you were experiencing I think is an easy fix as mentioned in the comments. But ultimately I think if you truly love a bag enough then you would look past all the issues and keep it but if it’s just not the bag for you then returning it is the right thing to do. You shouldn’t have to compromise on what you want in a bag if it doesn’t check all the boxes. Tfs!
My coach Parker backpack does that until someone said if you but the hinge/clasp out (facing out rather than in idk if I’m making sense lol) it stays put but yeahs it’s annoying to have it do that I know I dislike that!
I love my Coach Cassie in Oxblood and my Cassie 19 in Black. My Cassie 19 did that once but I read that if I reverse the clasp it should help. I did that and it seems to have rectified my problem. I don't wear all three straps at the same time. But I have worn each one of the straps at one time or another and as long as I reverse the clasp I didn't have a problem with it unclasping. I have a 7 plus and it fits both Cassie's fine. However, I don't have a pop socket on my phone. Plus for me, I wouldn't want to stretch out the back pocket on the Cassie 19. Sorry, it didn't work for you. The Marlie is a nice bag but I didn't like that the top handle was not detachable and how it looked while wearing it as a crossbody.
I have the original Cassie size, and I absolutely love it - so much so that I have it in 2 colours! My straps never unhinge, but heard it is often a problem on the 19. I would highly recommend checking out the original size!
I’m petit and I don’t drag much along with me. So this is the perfect size of a bag for me. Besides that doesn’t leave room for husband and kids fit all their stuff in my bag. 😊
I had a similar coach bag and the exact same thing kept happening to me. It just kept coming loose. When I returned it to Macy's, its like they did not believe me. It was 225.00. It must be a "thing" that is happening with this type of bag
I'm really glad you did this video. Your concerns are legitimate and I'm glad you talked about them. I realize this beautiful bag is too small for me. I missed the boat on the original Cassie, but maybe Coach will bring it back. 🤔
I’ve kept my Cassie 19 but use the short strap on other bags like the Coach Dreamer Shoulder Bag or any other ones that only come with long straps. But I want the Marlie!!! She’s so cute!
The cassie 19 has always been one of those bags I admired from afar, lol....bc I know I would get 0 use out of it. It sucks that it didn't work out though
I have the coach marlie and the opening/closing clasp is kinda just big enough anything less would NOT work. I was actually wanting the cassie 19 but, I guess not. It I'll save me the hassle of returning it. Thanks .
Thank you for bringing this up! I have the big Cassie and my long strap never unhinges, but maybe there's something about the cassie 19 clasp itself! I've been wanting to get it primarily for the various straps so this is good to know!
I love and have the Cassie 19 in black and chalk. Sadly, the straps fell off on both bags😞😞😞 I still live them but now ONLY carry them with the chain. 😞😞😞
get the marley in chalk. the snakeskin top handle is lovely and also will keep the handles from staining that you might experience with white leather.! i just ordered it in kelly green 🤪
I was eyeing this one as well but resorted for the Marlie one. Coach could have done/chosen a better design for the clasp. With the top handle and the shoulder straps having the same lobster clasp, it makes the bag look clunky. The clasps are not aesthetically pleasing to look at.
Thank you so so much! I was comparing these two exact same models from Coach! Thank you for sharing this, it has helped me alot. Now I can def go with the Marlie : D
Hi Megan! Sorry the bag didn't work out for you. I completely understand why you need to return it. I would return it too. I think we all want a bag that works well for us. I like your new Target bag!
Thank you for putting this out there. It's important to know even if the strap issue is a one off. I love how thorough you were because with Covid people can't see everything from pictures and if nothing else you actually saved some of us from the hassle. Side note, I bought the Marlie at your suggestion and a bunch of other items with Christmas money balance. I'll have to send you a pic because I blame you for sending me down the Coach rabbit hole. 🤣
I just bought this bag and have the same problem with the strap, but I have had the same issue with two other Coach bags, so I returned them, and I'm considering returning the Cassie.
I watched one other review with the same issue as you. The reason the top handle falls off is because the lobster clasp button is hitting the inside of the bag and dislodging. The review I saw fixed the issue by rotating the clasp the opposite way with the button facing outwards. This is easy to fix because the clasp is on a swivel. Hopefully that works for you. I would hate to see you return a bag you were excited for. Also I have the marlie in chalk and I love the snake print because it hides any dirt or wear on the top handle. It's also a beautiful light colored fall bag. Hope this helps!
Thank you, i love cassie 19 and i will follow your suggestion.
Thank you! I'm thinking about getting this bag
The reason the clasps for the top handle are coming unclipped is a design flaw. You have to put the clasp clicker going outward because if inside facing will catch on leather top flap and cause the clasp to open, then releasing it from the ring. This bag is gorgeous. I would keep it knowing this flaw and just appropriately clasping the bag which will secure the strap.
The cassie is a revival of the coach court bag. LV pouchette mattis is the copy
Metîs*
The strap issue happens bc of direction you are putting the clasp. If the push part is faced in then the flap is able to push on it when you are lifting the strap up. I hope that helps you! 🙃
Had the same problem.. until I flipped the clasp outward. Like you said. No problems since then lol.
If all else fails, put a tiny, clear rubber band on the clasp so it can't slide open. They sell these tiny rubber bands in hair goods dept. at Walmart. That will be my backup for my new Tabby 26 with Beadchain, if needed. I couldn't bear to part with it. Its beautiful in Chalk with brass.
A way to tell you don’t really want something, it’ll be easy to find 300 reasons why you don’t! Also, if you wanted your phone to fit easily, why get an even smaller purse. The bag is beautiful though. Too small for me.
You are strapping the clasp wrong. Plus bag has too many clasp attached to the little dring. I have the regular Cassie and Parker 32 top handle with the same turnlock and I don't have problems closing and opening the bag. I think you are only trying to talk yourself out as the Cassie is more expensive
So sorry you had to return. It's a very pretty bag. If you face the clasps a certain way they are less likely to come undone. I only use the crossbody strap; I was thinking that using them all together not only adds weight, but would cause the clasps to come undone , since they all occupy the same space. I have found that if the front pocket is full, it is much easier to turn the lock. I think the Marley is a great alternative to the Cassie 19.
The strap coming off has happened on several Coach bags lately with the detachable strap, but dosent bother me much I love my Cassie and Cassie 19
That’s a shame you have this issue. I love my Cassie 19 and never had any issues with it, I’ve had mine for nearly a year now too... my suggestion could be the way you clasp it? As I make sure the pull thing is face out rather than in. 🤷🏻♀️ I don’t know it was just a suggestion.
is she really serious you can see the button on the bag touching the bag cover meaning it easily touches to open
😂😂😂😂 i cant believe it either. All she need to do was to face it outward.
I have this bag I have no issue , the bag is beautiful I have three Cassie 19 bags now
I had the Cassie 19 in black but I let mine go because of how heavy it got when I would carry all my items. Wanting your phone to fit in the back slip pocket easily is a very valid point if it’s a struggle. I also agree with the turn lock function being too small. The other issues you were experiencing I think is an easy fix as mentioned in the comments. But ultimately I think if you truly love a bag enough then you would look past all the issues and keep it but if it’s just not the bag for you then returning it is the right thing to do. You shouldn’t have to compromise on what you want in a bag if it doesn’t check all the boxes. Tfs!
My coach Parker backpack does that until someone said if you but the hinge/clasp out (facing out rather than in idk if I’m making sense lol) it stays put but yeahs it’s annoying to have it do that I know I dislike that!
I love my Coach Cassie in Oxblood and my Cassie 19 in Black. My Cassie 19 did that once but I read that if I reverse the clasp it should help. I did that and it seems to have rectified my problem. I don't wear all three straps at the same time. But I have worn each one of the straps at one time or another and as long as I reverse the clasp I didn't have a problem with it unclasping. I have a 7 plus and it fits both Cassie's fine. However, I don't have a pop socket on my phone. Plus for me, I wouldn't want to stretch out the back pocket on the Cassie 19. Sorry, it didn't work for you.
The Marlie is a nice bag but I didn't like that the top handle was not detachable and how it looked while wearing it as a crossbody.
Which way do you put the clasp?
I think the only reason you want to return it is too expensive!
I agree.
I have the original Cassie size, and I absolutely love it - so much so that I have it in 2 colours! My straps never unhinge, but heard it is often a problem on the 19. I would highly recommend checking out the original size!
I’m petit and I don’t drag much along with me. So this is the perfect size of a bag for me. Besides that doesn’t leave room for husband and kids fit all their stuff in my bag. 😊
Sorry but I feel like the clasp issue can be easily solved.
Totally fine to be picky with pricey bags!! Tons of options out there no need to settle for not the perfect bag!
I had a similar coach bag and the exact same thing kept happening to me. It just kept coming loose. When I returned it to Macy's, its like they did not believe me. It was 225.00. It must be a "thing" that is happening with this type of bag
Coach cassie looks perfect for me, im buying myself one. Love the chain strap.
Did you use the bag with the price tag on it?
I'm really glad you did this video. Your concerns are legitimate and I'm glad you talked about them. I realize this beautiful bag is too small for me. I missed the boat on the original Cassie, but maybe Coach will bring it back. 🤔
The reason for the clasp coming off and solution. Hope it helps someone.
ruclips.net/video/LBZlHN4RLUw/видео.html
Thankyou
You can always remove the top handle, right?
I’ve kept my Cassie 19 but use the short strap on other bags like the Coach Dreamer Shoulder Bag or any other ones that only come with long straps. But I want the Marlie!!! She’s so cute!
You are so dramatic! Just return the bag.
😂
😂
😂 thank you!
The cassie 19 has always been one of those bags I admired from afar, lol....bc I know I would get 0 use out of it. It sucks that it didn't work out though
I have the coach marlie and the opening/closing clasp is kinda just big enough anything less would NOT work. I was actually wanting the cassie 19 but, I guess not. It I'll save me the hassle of returning it. Thanks .
I agree with the “C” closing being a little harder to use
That’s cute I kinda wanna buy the chalk now that I have the denim recently. I absolutely love the denim
Thank you for bringing this up! I have the big Cassie and my long strap never unhinges, but maybe there's something about the cassie 19 clasp itself! I've been wanting to get it primarily for the various straps so this is good to know!
I have the full size cassie the 19 is too small for me
I can put my Galaxy S10 Plus in the back pocket no problem, zero strap issues
I love and have the Cassie 19 in black and chalk. Sadly, the straps fell off on both bags😞😞😞 I still live them but now ONLY carry them with the chain. 😞😞😞
get the marley in chalk. the snakeskin top handle is lovely and also will keep the handles from staining that you might experience with white leather.! i just ordered it in kelly green 🤪
I was eyeing this one as well but resorted for the Marlie one. Coach could have done/chosen a better design for the clasp. With the top handle and the shoulder straps having the same lobster clasp, it makes the bag look clunky. The clasps are not aesthetically pleasing to look at.
I’m thinking of returning mine too. It’s a lot smaller than I thought it would be . I don’t like that the chain is shorter than it looked online.
Thank you so so much! I was comparing these two exact same models from Coach! Thank you for sharing this, it has helped me alot. Now I can def go with the Marlie : D
The phone not fitting back there would be a deal breaker for me
Love Cassie 19 & love your Marlie too. Great review.
The bag is so cute but I agree about the turn lock being too small, that would bug me.
I love this bag so much but, the same thing was happening to my bag too😫😫😫 I still use it but kinda bummed about that part.
Hi Megan! Sorry the bag didn't work out for you. I completely understand why you need to return it. I would return it too. I think we all want a bag that works well for us. I like your new Target bag!
When i saw the coach cassie it reminds me of hermes constance .
My duffle 20 strap falls off also. I should have sent it back.
Thank you for putting this out there. It's important to know even if the strap issue is a one off. I love how thorough you were because with Covid people can't see everything from pictures and if nothing else you actually saved some of us from the hassle. Side note, I bought the Marlie at your suggestion and a bunch of other items with Christmas money balance. I'll have to send you a pic because I blame you for sending me down the Coach rabbit hole. 🤣
I don’t miss a day a week #lvguci This show..😂😂😂😂
This bag is so cute. I’m sorry that it didn’t work out. You have great taste in bags.
I agree...need the phone slot to be bigger...but I love the bag in colorblock...sent mine back also....love Coach!
I’m so happy you’re returning this. The clasps, the straps and the back pocket would never not bother you!
Great review, i love my Cassie 19 black.
Do you think it’s worth it? 👀
@@JenMakeupDollxo Absolutely yes!
Maybe you accidentally clasped them on the metal?
I just bought this bag and have the same problem with the strap, but I have had the same issue with two other Coach bags, so I returned them, and I'm considering returning the Cassie.
The top handle is easy fix with little clear hairband
Your fingers are too big, and that's the issue too
It is tiny and lovely
My burberry baby banner does the same thing and it was 1k+...
Pochette Metîs *
Thanks for this!!
Wow 💕
Manly.’
@ *LVGUCI* is your partner in young people’s fashion journey.
New friend here sending may full support. #lvguci
New friend here sending may full support. #lvguci