Got mine yesterday and it works great. I have the same gateway as you but I got the home internet package for 50 bucks a month. I don't have their phone service.
I was able to take the router with me to a hotel I was staying at, and it worked like a charm, better than at my house. I am planning on taking it with me when I go camping. I heard you are not supposed to do that, but in my case , it worked. I got the business account , maybe thats why.
Yes and the business Internet you can use all the data you want and you get priority and they don't slow you down like the home internet during demand times. I use it for my business and yes sometime take it with me too. but i also have a hotspot that is truly unlimited also. Just a side note my Daughter racks up like a billion tera just playing her games and yet to see them cut me to a slower speed. I do have Service channel crap also (Cable internet) but highly unreliable. but that is for my servers . and this is also used as a backup if it goes down.
Have the last version of this router. We've had T-Mobile I teener for 3 years now. It's a life saver for rural areas. Able to play online games, stream multiple things at once, and get 200-300mbps. Brilliant
I just got mine today and it’s not good at all for me. I’m in the northern VA DC area. On my ps5 it’s getting 5 up and 9 down. That’s wired and wireless. Is there some settings you set up to get those speeds
Not sure that there's much you can do with the settings. How many bars are you getting on the router? Should be by a window, closest to the nearest cell tower. (I think it tells you on the app for the router)@@kaiichinose9590
I have the black unit and it has exceptionally good service. It can connect to 65 devices. I get no pings and no down service except maybe during a severe weather storm.
I live in the country with lots of hills and trees. It only gets three bars, but that is enough for me to watch tv, use the internet and use all my Alexa devices. It does on occasion drop the signal but in my area I'm thrilled with how it's been working. I went from a $125 DSL plan to this for $40. Very pleased.
We just got hit by hurricane Helene a few weeks ago in the Western N.C. mountains and most all the DSL phone lines are toast. It could be 8 months to years before it is all repaired. This unit is even better than our once wired net! A Keeper not to mention a huge drop in our monthly cost. We are only getting 3 bars to but it is still great! Beats the paints off Starlink! That is very expensive.
I had this problem with the Nintendo switch I had to go into network settings on the switch and enter my info manually and then it worked@@jayparker8537
Just ordered this and saw the receipt it’s a white gateway like this. Very excited to use this for my HomePods and my side kf the house. My roomate the wifi router in the basement. When I moved in she using the wifi she complained that the wifi was slow. Not gonna hire an isp to install in a house I am renting a room in. Easy installation from tmobile and it’s just for me and my devices.
Great Video. However the T-Mobile address searcher for availability is so outdated. My address shows its not available, but I've had it for a year now with the Black tall box. Looking at upgrading to this new router and still says 5G isn't available. Weird....
I ordered it and its coming tomorrow. Spectrum is outrageous. My monthly bill is over 150 dollars each month. That is just home internet and home phone. Plus I got Spectrum Mobile and its 40 a month. I don't game or do any streaming at all.
You are having the exact same issues I had with Verizon but to a much lesser degree. Bad service, bad signal and higher and higher pricing each year! You'll like T-Mobile. Steady price, steady signal no extra fees!
I'm taking another chance at this home internet since the last two have been sloppy but this time it looks promising but is it me or the antenna connectors are slim rather than the traditional thick antenna plugs ?????
These are standard sizes for wifi antennas now. The older ones have been and are being phased out as they're unnecessarily large and can actually cause noise interference.
does this one have where you can have Port Forwarding? i play on my switch daily and i have a problem with the old and there is no port forwarding on it does this one fix it?
No port forwarding with their standard Home Internet. If you sign up for a business plan, you can pay a few $ extra for a static IP and then you can do some forwarding, but the pricing structure is different. The business service uses different hardware.
two days in.. it's gr8 for someone who doesn't game or use their pc for school work & just like have one or two phones connected & maybe a light laptop. compared to verizon's 9ms, i'm averaging anywhere from 30-75ms. not terrible, just can't compete.
@@jordanoshay it's ok, just ok. hard wired you're averaging 35-60ms. mind you the closest tower or whatever is two cities over so, maybe das y my experience has not been gr8.
@@silverdetox That's your tower location not TMobile. If you g the newer white version box you can add an antenna and will probably help you significantly.
Just signed up and if you already have a T-Mobile cell plan it can be *very* affordable. I'm getting 3X the speeds at half the price of my wired internet in Chicago. *NOTE* I was able to get a better rate and $ back by signing up through Costco.
@@Charles78 I signed up as well but just through the t-mobile app (I already have a phone plan) I had AT&T and now I’m getting speeds 40x faster and $30 cheaper.
when you purchased the home Internet you just need to pay the device connection charge and if you receive the device the regular price is running 55 0r 60 dollars but some got promotions depend on the status of their account.... i am. currently working t-mobile customer care❤
If you're eligible for Unlimited service it works just as good as fios. You have to try it out and see for yourself. It really depends on where you live.
TMobile for me has been excellent and thrashes Verizon for reliability, cost and speed! As an 8 year customer of Verizon I finally had it with their service dropping out for no reason (according to them) AND paying more than twice what I pay now for TMobile. The speed is at least 3x faster now and in over 2 years I haven't lost a signal for even 1 hour! With Verizon I would get dial up speeds for up to 12 weeks sometimes!
I have the black model and only get 3 bars sometimes ive moved it around and most the time I get 2 bars i mostly pull 250 down and 13 up and im still on the 50$ plan i noticed they just increased their price plans so im happy to still be on the 50$ plan was thinking about trying to get them to send me this router but ive heard mix reviews. I sometimes can pull a little over 300 down
Your lucky and should stay with the black model. I have the same one you got and the highest I pull is 115 down during the day but it sometimes goes down to 50-75 down speeds but overall it works for me. I’m thinking if I were to get this unit will my speeds go up 🤔
Do you have it hardwired or on wifi. I'm thinking of switching to this I do alot of gaming and streaming and wanted to see if any issues with it hardwired Thanks
@@whatthecatfound4096 Always choose hardwire for the best and most reliable speed. Wifi has gotten better over the decades but will never beat hardwire!
The new white gateways has the ability to connect a antenna on it. I know people who have the old Grey cylinder models, and their network speeds are great. If it's working don't bother switching.
I have seen this same gateway showing 5gUC but not thos one... Mine is always on weak but I get 300mbps more than enough for me.. but I have never seen the UC icon . How can you update it?
In your case, that's where an external antenna is a must! The signal across is good but going down is terrible for any carrier. The antenna (Waveform) can be set outdoors anywhere and attached to your gateway indoors. It costs you but it's worth it for a good signal.
I got this yesterday, and I came from the older block box. My signal went from 150-250 mbps download. To 10mbps. I returned it and I got another one and it's still slow. I'll return it and go back with the black box
Have had mine for about a week now. Not very happy with it. It works fine, great signal and everything, then for no explanation it will go dark and shutdown. The only way to revive it is to unplug it and then plug it up again. This happens from 4 to five times a day. T-mobile is sending me a replacement. I’ll give it a try, and see how it goes. Really disappointed.
Sucks...do not recommend. Worked great for 6 months then all a sudden they say my address isn't compatible with it. Like how would I have bought it then and used it for 6 months.
Sounds similar to me. I signed up 2 years ago after waiting for 2 years when it wasn't available in my area. It was okay for the first month or so and then got really bad. (Since then it's much better) but at that time I was gonna try Verizon Home Internet but they never did become available in my area. Now I've noticed T-Mobile is changing their home internet plans and pricing and offer this new gateway so I've been doing some researching online and tried to see if I could sign up again (just out of curiosity) and none of the addresses in my area are available for the service anymore. It must mean the area isn't fully ready to support home internet users.
@@GillisDaKid The future stuff to come has been out for years lol. Waveform antennas in one medium or small chassis provides 4 antennas in a small format. TMobile also has their own brand which is very similar.
I wanted to place a line rank but T-Mobile doesn't offer this anymore. Is there another device that I can connect to this so I can get a landline phone?
The older black units are better. Have both side by side and the download is slightly slower with the white unit. Upload speed is 5 times less than the black unit. Seems like a downgrade on T-Mobile's part for these "newer" units.
Yes, if service is available at that address. You just have to provide T-Mobile the address before moving it. It's not meant to take with you everywhere though.
Go with the black Sq tower. The internal antennas stink in this one. An external aren't FREE! More like $299 I think. Have better signal an speed with the black Sq tower. Even a ter 2 tech said this one sucks an they work for T-Mobile
I have had 2 of these. When they work they are good. Mine crashes at least once a day (usually more) and requires me to power cycle it in order to restore service. I thought it was a bad unit so I had it replaced. New one does the same thing. It drops all wifi connections and then becomes completely unresponsive, does not react to button clicks etc. I requested a different kind of hardware and TM is telling me it will cost another $15/mo for the improved HW. I am like, just send me something that doesn't crash for the price we agreed to. Not happy.
My speeds i max 300mbps download and upload either 1mbps or 3mbps upload my area not good with Upload i did replace my old ethernet csbles for Cat5e @@GillisDaKid
You cannot connect to a VPN or the connection shut down after few minutes... Very frustrated. I had to return because neither me or my wife were able to connect at our offices... The rest were fantastic, speed, Streaming, price, etc
I've had T-mo HINT for 2+ years and I have had no issues using VPN for my work it stays connected all day. I've also used AirVPN for my torrent client and it has run for months with no connection issues.
2 bars is excellent service??? You lose points right there. Mine only gets 2 bars. I can check emails and texts. But watching LOW QUALITY youtube videos... They are constantly pausing and showing the spinning thingy, trying to catch up. I don't call that excellent service. While it's good to have the basic service during a power outage, it's not something I would want to live with on a daily basis.
@@lisaduarte7534 I have moved it everywhere possible on my property. Getting it as high as possible. Inside, outside, every side of the house. Etc. Still only the two bars. All that still doesn't address the fact that he called two bars, "excellent service", and it obviously is not excellent service.
@@lisaduarte7534 Thank you for trying to help. I moved the unit everywhere possible on the property. Still only 2 bars. And that still doesn't change the fact that he called 2 bars "excellent service", and two bars will not let me watch even the lowest quality RUclips video. NOT 'excellent service'.
T mobile is trash. Customer service is trash. I tried it for one day and it sucked. No big deal though, 14 day free trial right? Nope, got a bill for $75. Mistakes happen, I call they say, oh our bad. We will fix it. Then I get a bill for $2.50. wtf? 🤦♂️ call again, sarcastic person on the phone and 25 more minutes of my life later. They credit me $2.50. Such a hassle and terrible service for mediocre internet. The guy at the store was super nice and helpful but over the phone they’re trash, incompetent sarcastic people that talk like robots.
1 Power off the T-Mobile gateway AND your printer. 2 Power up the T-Mobile gateway and wait for it to finish. 3 When the T-Mobile gateway is done powering up - Power up your printer. 4 Printer should reconnect. 5 If not, T-mobile support is excellent.
Stay away from this crappy service. Average ping is 5 to 10 times longer than its wired competitors. 5G service is throttled to a max of 300 while a modern cell phone at the same location is double to triple this device. Also congestion is a significant issue when T-Mobile over sells it’s network capacity. And when you call and complain T-Mobile’s response is well this isn’t for everyone. Best advice is buyer beware because T-Mobile’s customer service is pathetic at best.
I've been a customer for over 2 years. There is no cap at 300Mbps. I have had a max DL speed of 514Mbps back in January. My average over more than 50 Speedtests in the last year is somewhere 350Mbps range. Some days it is slower, some faster. Yes, a handset in the same location is faster, but they use newer modems that can do more band aggregation. Ping issues can be solved by implementing SQM features in your router. I always recommend running an external router with this service. It takes the load off the unit and it runs significantly faster.
@@ROBERTHAYS46789 Firetruck (you can figure out which letter to remove) you. Wait until you have a problem and you will discover how crappy T-Mobile is. BTW they also are good at disconnecting your service and still billing you for it.
After two of those gateways and weeks of constant resets and "tower issues", a friend found the B9B1 gateway and we traded for the third time. Haven't had any issues in two weeks! Tech support should know?
Im currently living in a van,this service is gods gift to me.
Its great!
Are you down by the river?
@@savedprotestant207 don't think captain dickwad will get the reference
So this device works "anywhere" . Looking for something to stay connected when moving around
Got mine yesterday and it works great. I have the same gateway as you but I got the home internet package for 50 bucks a month. I don't have their phone service.
I was able to take the router with me to a hotel I was staying at, and it worked like a charm, better than at my house. I am planning on taking it with me when I go camping. I heard you are not supposed to do that, but in my case , it worked. I got the business account , maybe thats why.
That’s exactly why.
Yes and the business Internet you can use all the data you want and you get priority and they don't slow you down like the home internet during demand times. I use it for my business and yes sometime take it with me too. but i also have a hotspot that is truly unlimited also. Just a side note my Daughter racks up like a billion tera just playing her games and yet to see them cut me to a slower speed. I do have Service channel crap also (Cable internet) but highly unreliable. but that is for my servers . and this is also used as a backup if it goes down.
Have the last version of this router. We've had T-Mobile I teener for 3 years now. It's a life saver for rural areas. Able to play online games, stream multiple things at once, and get 200-300mbps. Brilliant
I just got mine today and it’s not good at all for me. I’m in the northern VA DC area. On my ps5 it’s getting 5 up and 9 down. That’s wired and wireless. Is there some settings you set up to get those speeds
Not sure that there's much you can do with the settings. How many bars are you getting on the router? Should be by a window, closest to the nearest cell tower. (I think it tells you on the app for the router)@@kaiichinose9590
I love the fact they give you the option for external antennas now, this is brilliant! No other carriers do this!
I received the box today! It works perfectly and I have 20 devices on it!😇😇
20 dang
@@Matty-fd5nj is it fast?
Wait till the free 2 weeks ends
Thats funny dummy@@bwananeil1398
You forreal ? Only thing I don't like is that u can only hard wire two things
I have the black unit and it has exceptionally good service. It can connect to 65 devices. I get no pings and no down service except maybe during a severe weather storm.
What is the difference between the white and black device?
@turnerrandall58the white box is the latest versions37
I live in the country with lots of hills and trees. It only gets three bars, but that is enough for me to watch tv, use the internet and use all my Alexa devices. It does on occasion drop the signal but in my area I'm thrilled with how it's been working. I went from a $125 DSL plan to this for $40. Very pleased.
We just got hit by hurricane Helene a few weeks ago in the Western N.C. mountains and most all the DSL phone lines are toast. It could be 8 months to years before it is all repaired. This unit is even better than our once wired net! A Keeper not to mention a huge drop in our monthly cost. We are only getting 3 bars to but it is still great! Beats the paints off Starlink! That is very expensive.
Just received mine yesterday love it so far !!
I only use this for gaming, never had a problem
U also have a router ? How much upload are u getting ?
@@vennare5755 GTA 5 downloaded within 2 minutes I think that’s fast, when I had AT&T it took a day
im having trouble connecting my Ps5 to it
That’s what I tried to use it for and couldn’t connect ps5 but could connect phones though do you PC game or Ethernet cable?
I had this problem with the Nintendo switch I had to go into network settings on the switch and enter my info manually and then it worked@@jayparker8537
Just ordered this and saw the receipt it’s a white gateway like this. Very excited to use this for my HomePods and my side kf the house. My roomate the wifi router in the basement. When I moved in she using the wifi she complained that the wifi was slow. Not gonna hire an isp to install in a house I am renting a room in. Easy installation from tmobile and it’s just for me and my devices.
Great Video. However the T-Mobile address searcher for availability is so outdated. My address shows its not available, but I've had it for a year now with the Black tall box. Looking at upgrading to this new router and still says 5G isn't available. Weird....
I have this exact internet service, never a problem with signal and always reliable, very fast downloading. Good for me.
I ordered it and its coming tomorrow. Spectrum is outrageous. My monthly bill is over 150 dollars each month. That is just home internet and home phone. Plus I got Spectrum Mobile and its 40 a month. I don't game or do any streaming at all.
You are having the exact same issues I had with Verizon but to a much lesser degree. Bad service, bad signal and higher and higher pricing each year! You'll like T-Mobile. Steady price, steady signal no extra fees!
Do you point the back of the gateway or front of the gateway toward the tower for the best signal or doesn't it matter?
I'm taking another chance at this home internet since the last two have been sloppy but this time it looks promising but is it me or the antenna connectors are slim rather than the traditional thick antenna plugs ?????
Make sure it’s available in your area.
These are standard sizes for wifi antennas now. The older ones have been and are being phased out as they're unnecessarily large and can actually cause noise interference.
does this one have where you can have Port Forwarding? i play on my switch daily and i have a problem with the old and there is no port forwarding on it
does this one fix it?
I don't think so but T-Mobile will let you try it out.
No port forwarding with their standard Home Internet. If you sign up for a business plan, you can pay a few $ extra for a static IP and then you can do some forwarding, but the pricing structure is different. The business service uses different hardware.
Used it for over a year, I have 500+mbps down, 55+ mbps up, it is faster than my COX cable, love the new $30 price ...
How? Mines only at 20mbps💔
I like it been on since Beta and it’s worked great - of course it’s not perfect but it’s very good
Great desk, I have same too
two days in.. it's gr8 for someone who doesn't game or use their pc for school work & just like have one or two phones connected & maybe a light laptop. compared to verizon's 9ms, i'm averaging anywhere from 30-75ms. not terrible, just can't compete.
Had mine for 2 years now. I have Camaras & TV's clear across my 2900 sq ft home. And I live out there in Georgia's Rural area west of Macon, Woods..
So its not good for gaming?
@@jordanoshay it's ok, just ok. hard wired you're averaging 35-60ms. mind you the closest tower or whatever is two cities over so, maybe das y my experience has not been gr8.
@@silverdetox That's your tower location not TMobile. If you g the newer white version box you can add an antenna and will probably help you significantly.
@@silverdetox thanks
Getting this tomorrow I can’t wait 🥰
Do you have to pay a monthly fee just for the device itself?
You just pay for the plan and that's it. No rental fees.
Just signed up and if you already have a T-Mobile cell plan it can be *very* affordable. I'm getting 3X the speeds at half the price of my wired internet in Chicago. *NOTE* I was able to get a better rate and $ back by signing up through Costco.
@@Charles78 I signed up as well but just through the t-mobile app (I already have a phone plan) I had AT&T and now I’m getting speeds 40x faster and $30 cheaper.
when you purchased the home Internet you just need to pay the device connection charge and if you receive the device the regular price is running 55 0r 60 dollars but some got promotions depend on the status of their account.... i am. currently working t-mobile customer care❤
No just the service fee
Thanks for the review. How does tmobile 5g internet service compare to Verizon fios service?
If you're eligible for Unlimited service it works just as good as fios. You have to try it out and see for yourself. It really depends on where you live.
@@GillisDaKid Great advice! Thanks for the response!
FiOS is 10x betters plus no nat issue for gaming
Verizon had crown with 3g and lte but tmobile has the crown indefinitely if not permanently for 5g. They are unmatched in 5g coverage
TMobile for me has been excellent and thrashes Verizon for reliability, cost and speed! As an 8 year customer of Verizon I finally had it with their service dropping out for no reason (according to them) AND paying more than twice what I pay now for TMobile. The speed is at least 3x faster now and in over 2 years I haven't lost a signal for even 1 hour! With Verizon I would get dial up speeds for up to 12 weeks sometimes!
Great info in this video. Question….Can you take it on the road with you on a vacation? Thanks
Yes there’s a separate plan for that now.
What’s better for gaming, internal or external antenna.?
Internal and you can also hard wire with Ethernet cable.
Very clear and helpful video! Thank you! I got my white Gateway tonight and will work on setting it up tomorrow. Hope it's a good as you suggest!
Is it any good??
I'm considering on getting their home internet plus
I’ve had it for 3 months and have not had any problems. I’m also saving over $50 a month over Xfinity/Comcast.
@@jimzimmer4027 thank you 🙏🏽
I have the black model and only get 3 bars sometimes ive moved it around and most the time I get 2 bars i mostly pull 250 down and 13 up and im still on the 50$ plan i noticed they just increased their price plans so im happy to still be on the 50$ plan was thinking about trying to get them to send me this router but ive heard mix reviews. I sometimes can pull a little over 300 down
Your lucky and should stay with the black model. I have the same one you got and the highest I pull is 115 down during the day but it sometimes goes down to 50-75 down speeds but overall it works for me. I’m thinking if I were to get this unit will my speeds go up 🤔
The options for the external antennas are great but they're not a standard post and I can't find anything that fits on there..😢
I am looking for a way to turn off the Wi-Fi emitted by this device (Arcadyan TMOG4AR) I only need the ethernet connectivity. Any lead? anyone?
Works great for me.
I game it only gets 3 bars for me but disconnects here and there I hope it will get better...
Do you have it hardwired or on wifi. I'm thinking of switching to this I do alot of gaming and streaming and wanted to see if any issues with it hardwired Thanks
@@whatthecatfound4096 Always choose hardwire for the best and most reliable speed. Wifi has gotten better over the decades but will never beat hardwire!
Yes major issues with signal dropping every 5 to 10min when gaming
Please try the Home Internet Pkus that comes along with a mesh.
I got the service about 6 months ago. Is this gateway any better than the previous models?
The new white gateways has the ability to connect a antenna on it. I know people who have the old Grey cylinder models, and their network speeds are great. If it's working don't bother switching.
@@GillisDaKidYeah mines works fine. Good looking out bro.
It's worse. The upload speed is less. Tested the old and new side by side.
@@biblesforbreakfast Mine was actually better? I think it depends on your location and signal. Different for each location.
I have seen this same gateway showing 5gUC but not thos one... Mine is always on weak but I get 300mbps more than enough for me.. but I have never seen the UC icon
. How can you update it?
It updates through the network.
@@GillisDaKidahhh cause for me I'm in a 5G UC area also but mine doesn't show it either and it's the white one too
I just got mine today
I received my 2 days ago
It's been 2 months is it worth it.?
@Julio9j11j yes first I had ,4g now I have 5g which is faster, now sometimes I get up to 300 download speed
does it have an overheating problem like the older gateways?
@@guapogestapo4500 No mine has been plugged in for months now and no issues.
Does this work better than the the other gateway? Cause I tried the old one and got aweful service mind you I live in an apartment basement
In your case, that's where an external antenna is a must! The signal across is good but going down is terrible for any carrier. The antenna (Waveform) can be set outdoors anywhere and attached to your gateway indoors. It costs you but it's worth it for a good signal.
I got this yesterday, and I came from the older block box. My signal went from 150-250 mbps download. To 10mbps. I returned it and I got another one and it's still slow. I'll return it and go back with the black box
I got a white first it was slow as hell. Then I got a black one, super fast!
I got it yesterday, and can not get it to connect to any of my devices except my phone. So not real happy.
Can you use the sim card as well on other devices like a tablet tegular fone
No
Nope, the card is dedicated to a singular device.
The price sent me away before but I might end up with them again sucks
Well that was nice. Thank you.
How much power does it take to run this unit?
@@stephens.442 very little
How do I connect it to my netgear mesh system?
Have had mine for about a week now. Not very happy with it. It works fine, great signal and everything, then for no explanation it will go dark and shutdown. The only way to revive it is to unplug it and then plug it up again. This happens from 4 to five times a day. T-mobile is sending me a replacement. I’ll give it a try, and see how it goes. Really disappointed.
Sucks...do not recommend. Worked great for 6 months then all a sudden they say my address isn't compatible with it. Like how would I have bought it then and used it for 6 months.
Sounds similar to me. I signed up 2 years ago after waiting for 2 years when it wasn't available in my area. It was okay for the first month or so and then got really bad. (Since then it's much better) but at that time I was gonna try Verizon Home Internet but they never did become available in my area. Now I've noticed T-Mobile is changing their home internet plans and pricing and offer this new gateway so I've been doing some researching online and tried to see if I could sign up again (just out of curiosity) and none of the addresses in my area are available for the service anymore. It must mean the area isn't fully ready to support home internet users.
They did me the exact same way but then after cutting up on them and giving them
A verbal lashing they left me alone 😂
I’m not able to connect up but one tv. Keep getting unable to connect
I'm using this while traveling on the weekends I've heard they are cracking down on this any idea?
Not yet but soon. There’s an away plan on the website.
@@GillisDaKid if they do I'm leaving for a cheaper plan! Thanks for the information
Still watching but hoping i can use a wired connection to a mesh router.
Can use another router for more open ports?
Do you have to let it charge up? Cause mine isn’t powering on
Yes
Charge up? I don't think so the only internal battery is for memory. It's directly powered.
It works great
It stays on when plugged into outlet. The app is for changing WiFi names and stuff like that. The antenna ports are for future stuff to come.
@@GillisDaKid The future stuff to come has been out for years lol. Waveform antennas in one medium or small chassis provides 4 antennas in a small format. TMobile also has their own brand which is very similar.
You need to do some reading instead of being like an Amazon customer LOL.
How about the antenna?
I wanted to place a line rank but T-Mobile doesn't offer this anymore. Is there another device that I can connect to this so I can get a landline phone?
Ooma T-Mobile Home Phone device.
Where is the trun on button
The older black units are better. Have both side by side and the download is slightly slower with the white unit. Upload speed is 5 times less than the black unit. Seems like a downgrade on T-Mobile's part for these "newer" units.
what are the antenna ports for????
An external antenna.
Can you take this over to another house?
Yes, if service is available at that address. You just have to provide T-Mobile the address before moving it. It's not meant to take with you everywhere though.
I took it to another County plugged it in and it worked
Go with the black Sq tower. The internal antennas stink in this one. An external aren't FREE! More like $299 I think. Have better signal an speed with the black Sq tower. Even a ter 2 tech said this one sucks an they work for T-Mobile
@ 6:00 you give us a view of that phone number... just a heads up =)
@marcus3078 Its different number. Can't do anything with it anyway.
@@GillisDaKid ok sounds good - just wanted to point it out... people on internet are crazy =) Thanks for the video!
I have had 2 of these. When they work they are good. Mine crashes at least once a day (usually more) and requires me to power cycle it in order to restore service. I thought it was a bad unit so I had it replaced. New one does the same thing. It drops all wifi connections and then becomes completely unresponsive, does not react to button clicks etc. I requested a different kind of hardware and TM is telling me it will cost another $15/mo for the improved HW. I am like, just send me something that doesn't crash for the price we agreed to. Not happy.
Where do buy the antenna ?
Call T-Mobile they will ship it to you.
I need help connecting my mesh access point nothing connects qr doesn't scan and ethernet isn't connecting
Iam looking to the acces point so I can connect to my printer haven’t found it?
How do u turn this off
Have same one i max out 300mbps download and 3mbps upload i have my router in the window 4 bars i have my xbox hooked up to it wired
Nice I have to hard wire my Xbox and PS5 too. Let me know how you do that.
My speeds i max 300mbps download and upload either 1mbps or 3mbps upload my area not good with Upload i did replace my old ethernet csbles for Cat5e @@GillisDaKid
Does it work good hooked up hardwired to the Xbox
@@caseygeter2359 I just tested it hardwired to my computer and gaming consoles, and it works like a charm! Excellent performance 🙌🏾
@GillisDaKid my Xbox is Wired with Cat5e cables goes to network switch to the modem
You cannot connect to a VPN or the connection shut down after few minutes...
Very frustrated. I had to return because neither me or my wife were able to connect at our offices...
The rest were fantastic, speed, Streaming, price, etc
I've had T-mo HINT for 2+ years and I have had no issues using VPN for my work it stays connected all day. I've also used AirVPN for my torrent client and it has run for months with no connection issues.
I use a VPN frequently with no problems.
😂😂😂😂 is slow like a turtle 🐢 bro 😎 get Xfinity Comcast is faster . I have been with them over many years
Everyone is not eligible for Xfinity. It all depends on where you live.
2 bars is excellent service??? You lose points right there. Mine only gets 2 bars. I can check emails and texts. But watching LOW QUALITY youtube videos... They are constantly pausing and showing the spinning thingy, trying to catch up. I don't call that excellent service. While it's good to have the basic service during a power outage, it's not something I would want to live with on a daily basis.
Move it. Find out where the nearest tower is and line it up. Put by window and raise up of necessary.
@@lisaduarte7534 I have moved it everywhere possible on my property. Getting it as high as possible. Inside, outside, every side of the house. Etc. Still only the two bars.
All that still doesn't address the fact that he called two bars, "excellent service", and it obviously is not excellent service.
@@lisaduarte7534 Thank you for trying to help. I moved the unit everywhere possible on the property. Still only 2 bars. And that still doesn't change the fact that he called 2 bars "excellent service", and two bars will not let me watch even the lowest quality RUclips video. NOT 'excellent service'.
Is it any good for a tv ,labtop and 2 phones can anyone tell me
@@joessepirangel7744 Yes you can connect multiple devices.
Thank you baby 😊😊
I have to reset it threw out the day ;(
Does anyone know why it doesn’t want to connect to my PlayStation??
Reset your PS5 then go to network settings and try again. This worked for me.
Took forever to set up. It's rebooting forever
T mobile is trash. Customer service is trash. I tried it for one day and it sucked. No big deal though, 14 day free trial right? Nope, got a bill for $75. Mistakes happen, I call they say, oh our bad. We will fix it. Then I get a bill for $2.50. wtf? 🤦♂️ call again, sarcastic person on the phone and 25 more minutes of my life later. They credit me $2.50. Such a hassle and terrible service for mediocre internet. The guy at the store was super nice and helpful but over the phone they’re trash, incompetent sarcastic people that talk like robots.
I can not get my printer to work with the gateway 5 g , been working for a month, can anyone help me ?
1 Power off the T-Mobile gateway
AND your printer.
2 Power up the T-Mobile gateway and wait for it to finish.
3 When the T-Mobile gateway is done powering up - Power up your printer.
4 Printer should reconnect.
5 If not, T-mobile support is excellent.
Some devices don't support 5g or iv6(?)
Does the screen turn off ?
Yes
happy birthday 🎂 birthday 🎂 birthday 🎉🎉🎉🎉
I wasted hours trying to get the router working they tried to blame it on my new Panasonic TV stay away from T Mobile
Did you steal it
I lag wen I’m playing 2k
Me too…any fix yet?
Can't get my tv going, otherwise internet works great
💖💖💖
This 5G gateway tmoblie white sucks I can't even connect to my roku tv
I hear that. Me either
It did to mine I had problem with the onn Roku it is the TV not the Internet after few trays it connects
It sucks ass I just got it
Complete trash. Just got this POS. All I get is Connected without internet. Have tried resetting and starting over 5 times. Moving on..
Well by, mine works great
Ummmm I saw the phone number bro
It’s different now can’t do anything with it.
No
Stay away from this crappy service. Average ping is 5 to 10 times longer than its wired competitors. 5G service is throttled to a max of 300 while a modern cell phone at the same location is double to triple this device. Also congestion is a significant issue when T-Mobile over sells it’s network capacity. And when you call and complain T-Mobile’s response is well this isn’t for everyone. Best advice is buyer beware because T-Mobile’s customer service is pathetic at best.
I've been a customer for over 2 years. There is no cap at 300Mbps. I have had a max DL speed of 514Mbps back in January. My average over more than 50 Speedtests in the last year is somewhere 350Mbps range. Some days it is slower, some faster. Yes, a handset in the same location is faster, but they use newer modems that can do more band aggregation. Ping issues can be solved by implementing SQM features in your router. I always recommend running an external router with this service. It takes the load off the unit and it runs significantly faster.
Are you a cox cable employee?😅
@@ROBERTHAYS46789 Firetruck (you can figure out which letter to remove) you. Wait until you have a problem and you will discover how crappy T-Mobile is. BTW they also are good at disconnecting your service and still billing you for it.
it depends on your location
After two of those gateways and weeks of constant resets and "tower issues", a friend found the B9B1 gateway and we traded for the third time.
Haven't had any issues in two weeks!
Tech support should know?
Verizone 5g home internet is wayy better I can get up to 2gb of download speed and a ping of 20 to 30, t mobile sucks
Just depends where you’re located. My friend has VZW and he’s pulling just under 50.
it SUCK