Next week will be our first time in an RV so thanks for some heads up points to look out for as we are renting as well. Different company but, good things to be aware of.
My advice, never rent from them. My experience: Do not rent with Cruise America. The contract they make you sign up front is a full “happiness” contract meaning you will have absolutely zero recourse when their horrible shoddy RV breaks down on you mid/trip as it did us. Our fault for not reading the fine print. The RV we picked up was filthy. It was the day before we had to drive from Michigan to Florida for my daughter’s wedding so I just rolled up my sleeves and cleaned it. We got to Atlanta and it simply broke down. They directed us a place to pick up another. Our ONLY option was a spider infested bust less filthy version we took out of desperation. Mid-way on that one we tried to use the bathroom and it began to spew water all over the floor upon flushing. Our plan was our family was going to sleep in the RV on the way to Florida. No can do without a toilet. Cruise America said fix it when you get to Florida ON OUR DIME. So of course we had to get hotel rooms. Once we got to Florida they wanted me to drive that heap miles to a repair shop. IT WAS MY DAUGHTER’S WEDDING. When we got back I wanted half my money back and when I tell you the obnoxious rude nasty way we were treated I can not begin to explain it. They gave us like a $100 discount. Thanks! And I will tell you, our experience was so harrowing our local newspaper did an article about our experience. They have no customer service, their vehicles are not maintained, the one that broke down had a squirrel’s nest in the engine, and they do not care about you the customer. Rent from private individuals. Never this company. Ever!
Wow. Sorry to hear about this terrible experience. We had been given lots of advice prior to our rental in Arizona. I’m going to guess that out west there’s a lot more competition. Renting from a private owner must be hit or miss and likely have ZERO recourse or other options if a privately owned one breaks down. I don’t know everything through. I’d be interested I. Reading the newspaper article if you have a link.
Next week will be our first time in an RV so thanks for some heads up points to look out for as we are renting as well. Different company but, good things to be aware of.
Glad to have helped in any way!
My advice, never rent from them. My experience: Do not rent with Cruise America. The contract they make you sign up front is a full “happiness” contract meaning you will have absolutely zero recourse when their horrible shoddy RV breaks down on you mid/trip as it did us. Our fault for not reading the fine print.
The RV we picked up was filthy. It was the day before we had to drive from Michigan to Florida for my daughter’s wedding so I just rolled up my sleeves and cleaned it.
We got to Atlanta and it simply broke down. They directed us a place to pick up another. Our ONLY option was a spider infested bust less filthy version we took out of desperation.
Mid-way on that one we tried to use the bathroom and it began to spew water all over the floor upon flushing. Our plan was our family was going to sleep in the RV on the way to Florida. No can do without a toilet.
Cruise America said fix it when you get to Florida ON OUR DIME.
So of course we had to get hotel rooms.
Once we got to Florida they wanted me to drive that heap miles to a repair shop. IT WAS MY DAUGHTER’S WEDDING.
When we got back I wanted half my money back and when I tell you the obnoxious rude nasty way we were treated I can not begin to explain it. They gave us like a $100 discount. Thanks! And I will tell you, our experience was so harrowing our local newspaper did an article about our experience. They have no customer service, their vehicles are not maintained, the one that broke down had a squirrel’s nest in the engine, and they do not care about you the customer. Rent from private individuals. Never this company. Ever!
Wow. Sorry to hear about this terrible experience. We had been given lots of advice prior to our rental in Arizona. I’m going to guess that out west there’s a lot more competition. Renting from a private owner must be hit or miss and likely have ZERO recourse or other options if a privately owned one breaks down. I don’t know everything through. I’d be interested I. Reading the newspaper article if you have a link.