I recently endured a week-long stay at Capri by Fraser Bukit Bintang, and I feel compelled to share the nightmarish experience I had at this establishment. From the moment I entered the premium room, it became apparent that the term "premium" was a gross misrepresentation of the actual conditions. Firstly, the room was infested with mosquitoes, and the source of this pest invasion seemed to be the shower drain. To combat this, I had to resort to covering the drain with disinfectant wipes, a measure that should never be necessary in a so-called premium accommodation. The toilet presented an entirely different horror. Within a few hours of flushing, all kinds of unpleasant content resurfaced. The maintenance person had the audacity to dismiss these issues as "normal," displaying a shocking lack of concern for guest satisfaction. The air conditioning unit added insult to injury by failing to function properly. This, combined with the tropical heat, made the room virtually uninhabitable. Despite the rooms being labeled as non-smoking, a persistent cigarette smell lingered in the mornings and afternoons. My mini air purifier even confirmed this with its red-lit smoke symbol. When I brought these issues to the attention of the manager, an Asian lady with short hair, glasses, and a suit, her response was nothing short of appalling. Rather than expressing any form of apology, she responded with an indifferent "ugh ok" before promptly ignoring me to focus on her phone and computer. In an astonishing display of unprofessionalism, she even smirked and laughed when informed about the toilet problems-a truly childish act unbecoming of a manager. To add insult to injury, when faced with an urgent need for a one-night extension, the staff refused to provide any discount despite the multitude of problems I had encountered. This entire experience has left me questioning the authenticity of the positive reviews on platforms like Google and Expedia. In conclusion, my stay at Capri by Fraser Bukit Bintang was a regrettable and infuriating ordeal, marked by subpar conditions, apathetic staff, and a complete disregard for guest well-being. I strongly advise potential guests to think twice before subjecting themselves to such an unpleasant and unprofessional environment. Careful
Had buffet dinner at The Den Capri Bukit Bintang on CNY eve this year.. RM188 per pax and no discount for senior citizens.. The food there not nice, looks very cheap and everything was salty..Totally not worth the price paid..I’d rather eat at McDonalds, KFC, etc Desserts also sucks and no quality at all.. Parking is expensive RM15 for first entry and RM5 for every subsequent hour.. Was asked to make payment for booking because they said limited seats available..When I reached, there were many empty seats available and only about 4-5 occupied tables..Felt like we booked the whole restaurant loll..Not surprised then.. The city view not from up there not nice also as stated.. The person who’s replying to the WhatsApp for booking no manners also.. Will never come again..Not recommended at all
I recently endured a week-long stay at Capri by Fraser Bukit Bintang, and I feel compelled to share the nightmarish experience I had at this establishment. From the moment I entered the premium room, it became apparent that the term "premium" was a gross misrepresentation of the actual conditions. Firstly, the room was infested with mosquitoes, and the source of this pest invasion seemed to be the shower drain. To combat this, I had to resort to covering the drain with disinfectant wipes, a measure that should never be necessary in a so-called premium accommodation. The toilet presented an entirely different horror. Within a few hours of flushing, all kinds of unpleasant content resurfaced. The maintenance person had the audacity to dismiss these issues as "normal," displaying a shocking lack of concern for guest satisfaction. The air conditioning unit added insult to injury by failing to function properly. This, combined with the tropical heat, made the room virtually uninhabitable. Despite the rooms being labeled as non-smoking, a persistent cigarette smell lingered in the mornings and afternoons. My mini air purifier even confirmed this with its red-lit smoke symbol. When I brought these issues to the attention of the manager, an Asian lady with short hair, glasses, and a suit, her response was nothing short of appalling. Rather than expressing any form of apology, she responded with an indifferent "ugh ok" before promptly ignoring me to focus on her phone and computer. In an astonishing display of unprofessionalism, she even smirked and laughed when informed about the toilet problems-a truly childish act unbecoming of a manager. To add insult to injury, when faced with an urgent need for a one-night extension, the staff refused to provide any discount despite the multitude of problems I had encountered. This entire experience has left me questioning the authenticity of the positive reviews on platforms like Google and Expedia. In conclusion, my stay at Capri by Fraser Bukit Bintang was a regrettable and infuriating ordeal, marked by subpar conditions, apathetic staff, and a complete disregard for guest well-being. I strongly advise potential guests to think twice before subjecting themselves to such an unpleasant and unprofessional environment.
The bfast is very basic & normal..they can upgrade to a better spread nxt time
Thank you for the review!
is this a studio or a one bedroom executive?
I wonder why they didn't build the pool facing the other way? The view seems to not include the city centre / twin towers, which puts me off booking
Wow 👌 expectation guest needs
Wow😍What is the name of the room?
Is it executive?
Yes, executive room.
I recently endured a week-long stay at Capri by Fraser Bukit Bintang, and I feel compelled to share the nightmarish experience I had at this establishment. From the moment I entered the premium room, it became apparent that the term "premium" was a gross misrepresentation of the actual conditions.
Firstly, the room was infested with mosquitoes, and the source of this pest invasion seemed to be the shower drain. To combat this, I had to resort to covering the drain with disinfectant wipes, a measure that should never be necessary in a so-called premium accommodation.
The toilet presented an entirely different horror. Within a few hours of flushing, all kinds of unpleasant content resurfaced. The maintenance person had the audacity to dismiss these issues as "normal," displaying a shocking lack of concern for guest satisfaction.
The air conditioning unit added insult to injury by failing to function properly. This, combined with the tropical heat, made the room virtually uninhabitable. Despite the rooms being labeled as non-smoking, a persistent cigarette smell lingered in the mornings and afternoons. My mini air purifier even confirmed this with its red-lit smoke symbol.
When I brought these issues to the attention of the manager, an Asian lady with short hair, glasses, and a suit, her response was nothing short of appalling. Rather than expressing any form of apology, she responded with an indifferent "ugh ok" before promptly ignoring me to focus on her phone and computer. In an astonishing display of unprofessionalism, she even smirked and laughed when informed about the toilet problems-a truly childish act unbecoming of a manager.
To add insult to injury, when faced with an urgent need for a one-night extension, the staff refused to provide any discount despite the multitude of problems I had encountered. This entire experience has left me questioning the authenticity of the positive reviews on platforms like Google and Expedia.
In conclusion, my stay at Capri by Fraser Bukit Bintang was a regrettable and infuriating ordeal, marked by subpar conditions, apathetic staff, and a complete disregard for guest well-being. I strongly advise potential guests to think twice before subjecting themselves to such an unpleasant and unprofessional environment. Careful
Had buffet dinner at The Den Capri Bukit Bintang on CNY eve this year.. RM188 per pax and no discount for senior citizens..
The food there not nice, looks very cheap and everything was salty..Totally not worth the price paid..I’d rather eat at McDonalds, KFC, etc Desserts also sucks and no quality at all..
Parking is expensive RM15 for first entry and RM5 for every subsequent hour..
Was asked to make payment for booking because they said limited seats available..When I reached, there were many empty seats available and only about 4-5 occupied tables..Felt like we booked the whole restaurant loll..Not surprised then.. The city view not from up there not nice also as stated..
The person who’s replying to the WhatsApp for booking no manners also..
Will never come again..Not recommended at all
👌 👏 terbaik
Price for night ?
I recently endured a week-long stay at Capri by Fraser Bukit Bintang, and I feel compelled to share the nightmarish experience I had at this establishment. From the moment I entered the premium room, it became apparent that the term "premium" was a gross misrepresentation of the actual conditions.
Firstly, the room was infested with mosquitoes, and the source of this pest invasion seemed to be the shower drain. To combat this, I had to resort to covering the drain with disinfectant wipes, a measure that should never be necessary in a so-called premium accommodation.
The toilet presented an entirely different horror. Within a few hours of flushing, all kinds of unpleasant content resurfaced. The maintenance person had the audacity to dismiss these issues as "normal," displaying a shocking lack of concern for guest satisfaction.
The air conditioning unit added insult to injury by failing to function properly. This, combined with the tropical heat, made the room virtually uninhabitable. Despite the rooms being labeled as non-smoking, a persistent cigarette smell lingered in the mornings and afternoons. My mini air purifier even confirmed this with its red-lit smoke symbol.
When I brought these issues to the attention of the manager, an Asian lady with short hair, glasses, and a suit, her response was nothing short of appalling. Rather than expressing any form of apology, she responded with an indifferent "ugh ok" before promptly ignoring me to focus on her phone and computer. In an astonishing display of unprofessionalism, she even smirked and laughed when informed about the toilet problems-a truly childish act unbecoming of a manager.
To add insult to injury, when faced with an urgent need for a one-night extension, the staff refused to provide any discount despite the multitude of problems I had encountered. This entire experience has left me questioning the authenticity of the positive reviews on platforms like Google and Expedia.
In conclusion, my stay at Capri by Fraser Bukit Bintang was a regrettable and infuriating ordeal, marked by subpar conditions, apathetic staff, and a complete disregard for guest well-being. I strongly advise potential guests to think twice before subjecting themselves to such an unpleasant and unprofessional environment.