It's not really bad customer service as she is trying to be helpful. Bad customer service would be saying "Sorry, we can't help you." This is clearly a human error, which happens, and they are trying to do what they can. I suppose GOOD customer service would be to offer a discount.
The "I don't think you do" part was a beautiful example of passive aggressiveness. Love it!!!
This exact situation just happened to me 2 months ago. They offered me a compact! 🤣
I don't think airlines understand the concept of "reservation" either.
What do you call a car that can go 60mph in reverse?
A rental.
crazy to think this passed as a worthwhile observation about society back then.
It's not really bad customer service as she is trying to be helpful. Bad customer service would be saying "Sorry, we can't help you." This is clearly a human error, which happens, and they are trying to do what they can. I suppose GOOD customer service would be to offer a discount.
k