It's not really bad customer service as she is trying to be helpful. Bad customer service would be saying "Sorry, we can't help you." This is clearly a human error, which happens, and they are trying to do what they can. I suppose GOOD customer service would be to offer a discount.
What do you call a car that can go 60mph in reverse? A rental.
It's not really bad customer service as she is trying to be helpful. Bad customer service would be saying "Sorry, we can't help you." This is clearly a human error, which happens, and they are trying to do what they can. I suppose GOOD customer service would be to offer a discount.
crazy to think this passed as a worthwhile observation about society back then.
The "I don't think you do" part was a beautiful example of passive aggressiveness. Love it!!!
This exact situation just happened to me 2 months ago. They offered me a compact! 🤣
I don't think airlines understand the concept of "reservation" either.
k