I Sold Broken Consoles - Or Did I?!
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- Опубликовано: 28 мар 2024
- I Sold Broken Consoles - Or Did I?! I sold 2 consoles I had fixed but when the customers received them they said they didn't work. So I had the consoles shipped back to me so I could see what I did wrong - or if there is something else going on.
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This video shows exactly why companies reject warranty repairs. That buyer broke the HDMI, and lost parts, and tried to say "it came that way"
yea that's the way it looks to me also
It should be easy to see what the condition of the HDMI port was in the previous repair video, shouldn’t it?
lmao my guy has video proof of his hard work how they out here trying to scam you my man lol xD they didnt use their brains!
@@aliancemdEasy answer, the customer was able to set their account up on the console. That's why there was a profile there on the sign in screen.
@@aliancemd throwing it around wouldn't deasemble the console and remove the x clamp and put it back together.
9:15 - The buyer sure was talented, being able to fully set up an account after receiving the console with no HDMI output!
💯 😂😂😂😂😂
Holy crap! I read all these comments and didn’t put that together. Please flag that dude.
About to say the same...
9:15*
I didn't think of aspect, but also another obvious sign they messed it up.
Series X buyer broke the port and then passed it off as a geek squad problem, then asked for you to replace it because geek squad is worthless. You can clearly see the port isnt damaged in the 1st video and in this one its bent pretty badly. You are awesome for fixing it for them, but people will take advantage of your kindness.
The buyer also managed to set up an xbox profile, the console was clearly working when the buyer got it
Dude shouldn't be allowed to ever have a Series X again. Total fibber
The buyer is a liar 100%. The clamp was installed and the HDMI port was in working condition before the liar broke it.
@@someawkwardname7510 he got a vid out of it.
Fortunately the revenue from this video will outweigh the customers dishonesty tenfold.
That's a talented boy we have in Mr Vader. No HDMI and an account set up? Wild muscle memory.
😭😭😭
That HDMI port worked fine when the customer got it if that's their blurred info on the screen... you're too humble!
bro customer not save their console because their parents
As soon as I saw Vader all credibility for that buyer went out the window. They clearly messed up the port and Geek Squad probably lost the clamp. Good on you to fix it for them and I really hope no one else takes advantage of your kindness.
What is sad is if "vader" would have just been honest and said, it was working. However, I messed it up and geeksquad may have made it worse, maybe you can make a video on this to make up for it, I bet Steve would have done it.
It's possible the hdmi port was working intermittently for a while, and degraded from there. Not the most likely thing at this point, but I think steve made the smart business decision to give them the benefit of (some) doubt.
@@Geraki0n The port is clearly bent though, there is no way that Steve would have sent a console out with a bent port. You can even see from his original video that the port was perfectly straight. This has been badly handled by the customer and they are clearly blaming Steve to get free repairs.
@@Geraki0n Indeed, it also could have been made worse in shipping, unlikely but stuff happens.
Darth Vader broke the HDMI port, tried to have geek squad fix it, and then blamed you.
100% agreed it is obvious and the guy (buyer) should just have been honest and admit to breaking it and asked nicely.. I bet Steve would happily assisted without charging regardless
Vader altered the plan further.
Nah, they opened it themselves, buyers always pull the “took it to geek squad” “took it to GameStop” card when they break something trying to get inside looking for parts they can steal or after water damage they did in the same month.
Feel bad for Steve, he's too nice to realize that the buyer is scamming him; bought the Xbox, broke its HDMI port, and then returned it.
@@Blu3ManiC 1000% obvious these were opened and messed with AT HOME. I would report them and send them back the mess they made with cutting all ties and communications to those buyers (scammers)
Missing parts, damaged parts, the board being messed up to hell and back, warranty on that?! nah that loss is on the buyer ...
I will be honest and say that either ANYTHING Microsoft or Nintendo I would never sell with warranty because these are worst of the worst grade products that give up working even if you fart in a room next to it ...
These things should be like: "if you buy it you know the risk you take, if it happen to not work on your end then that is your own loss and your own gamble"
Luckily I never repaired nor sold any of these nor plan to whatsoever. Even if I am paid for it I just refuse to waste my time and give it a chance to later some person tell me how I messed up something even tho the thing either broke on its own since it's trash anyway plus in this case both consoles are obviously taken apart and messed with ... A huge red flag and I would report them and block them so as blacklist them so me and others never sell anything to these clowns again and deal with their return shenanigans ...
Their kid probably messed up the HDMI port and then either the customer or geek squad lost the clamp... If that customer tried to send the Xbox in for warranty/repair work with the clamp missing I'm sure they would get turned away 99% of the time lmao...
It was very nice of you to help them out anyway even though it clearly wasn't your fault (or problem)
either that or the shipper could have finished it off if the solder joints were breaking who knows but it's fixed
That hdmi was definitely more damaged than in the first video. Geeksquad did the rest
It sure seemed to be.
@@Tronicsfix the word seem , not the right word the hdmi is damaged , the video hdmi was not damaged , i believe someone either at geek squad got there hands on it or the owner done it himself,.
Was this video premiered? Lol how did you comment 1 day ago on a video 40 mins old
@@XENONEOMORPH1979 In both cases the owner is responsible for damaging the port, not Tronicsfix. I would charge them the usual rate.
@@Wolverine_onYTTV it might have been a membership early preview.
Dude, you did a lot more than you had to on that Series X. It seems pretty obvious to me that the new owner messed with the console. Hope everything is going well with your treatment.
As soon as I seen that had been opened and missing the X-clamp I'd of just returned it to the customer, it wasn't you problem to fix, but good on you for doing so 👍
from now on, better get yourself your own warranty stickers to put into devices you've fixed and resell. voiding your warranty, means its no longer your problem. or fix it with additional fee. so no one could blame you. i'm a cellphone repair technician and also dealing with this kind of crappy customers.
in the us you can't void a warranty just cuz a sticker is damaged but the fact that there were parts missing would mean he could of
You cannot legally void a warranty based on a broken seal. At least in the US you cannot.
@@sekazi Not based on a warranty deal alone, but it can be used to indicate modifications that were done after the fact.
@@nevinmc3880 not just the sticker, but the tampered sticker along with other evidence such as missing parts and damage is sufficient to void warranty in the US
@@nevinmc3880 then you should put a warranty sticker inside so it will damage only if you open the device, and put outside "warranty sticker inside, do not open". Something like that.
Hi! I commented a short while ago about also having Lymphoma. I hope your treatments provide as much success as mine has. Mine isn't gone yet but Im heading in for my second treatment today. Best of luck to you! I love watching these types of videos. I don't have my workshop area right now so Im living vicariously through youtubers lol
For the Xbox series X: You didn't have to accept the warranty repair in this case since the console was tampered with, I understand that this is an extra video for you, but it reinforces the idea that customers can do what they want without suffering consequences.
I mean ultimately, buyers can often do whatever they want with no consequences. I think of how large companies don't even check to make sure all the parts are there when accepting returns. They don't want to piss of a customer by rejecting the return so the customer just gets away with it.
@@Tronicsfix It's true, I understand your point of view, personally I don't accept a return for warranty repairs if the item has been tampered with, for this reason I affix warranty seals.
I tell customers they’re wrong all the time. It has had no negative impact on business, and it’s actually helped in keeping the liars and bad customers away, making things actually better for the company
@@macoxygeneand that's precisely why those stickers are illegal in the US
@@iamsleepyhollow I didnt know that !
You're a good guy Steve. Repair shops for just about anything deal with this kind of stuff all the time. My favorite when I worked at one before is you worked on something that had nothing to do with some other part nor is near it. However said other part is on its last legs and goes bad very shortly after you work on other part and customer blames you for breaking it.
Yep, this happens. It sucks for all involved.
I hope you charged the customer for fixing HDMI and the missing clamp. Either way the customer or geeksquad lied...
Nope, just fixed it and sent it back.
@@Tronicsfix You shouldn't let people do this to you. You have medical needs and shouldn't waste time appealing to grifters. I know you got some ad revenue from the youtube content, but your time is more valuable than the handful of dollars this will generate. You should report this guy to ebay for returns abuse.
@@Null_Experis I second this, don't let bad people take advantage of your kindness Steve. Report the buyer.
People buy stuff and take what they need and say it don't work.
@@Tronicsfixdumb move
if the hdmi ARRIVED broken, how did he add his xbox account? you had to blur the account when it booted
hey Steve. Hope you are doing well. I am going through a medical treatment and lost my hair as well. Stay strong.
Hoping and praying for your fast recovery take care mate
This is a big reason why I really don't sell game consoles anymore. He is being really nice to repair and send back the console. If i knew a buyer had taken apart the console its game over for a return. And that HDMI port is definitely more bowed out on the bottom then it was before. Its just really unfortunate that most people just have zero common sense these days...
Leaving the clamp off is something I would fully expect the Geek Squad to do. However, my guess is someone tripped over the HDMI cable, screwing up the port. Customer knew they screwed up and went to Geek Squad to fix it, but since Geek Squad doesn't really know how to fix things, especially on a hardware level, they pointlessly took it apart, forgetting to reinstall the clamp and ruining the case while they were at it. That... or the customer tried to see if they could fix it themselves.
Everyone's obsessed with the HDMI port replacement, and I'm over here wondering if there would be some comments about the APU!!
Same lol
You got ripped off . Customer definitely damaged that port. You can easily see the difference. Whoever took it apart after that. Wow. Kudos to you for repairing it. Again.
Props to you for fixing an HDMI port that was clearly damaged by the customer and not blaming the customer for it. Love the fact that at 9:15 the customer was talented enough to create an account and login even though the HDMI wasn't working. To add insult to injury, they took it to another company to try and get what they messed up fixed because they knew that tronics might reject their claim.
I appreciate the fact that you're willing to critique your own work. That's the sign of an accountable vendor and someone anyone should be happy to do business w/.
So someone damaged it and sent it back to you. Lovely. This is why high quality photos of repairs and videos can really help. The 2nd one seems like a valid concern.
clearly the customer broke the hdmi and opened the xbox themselves and made it worse and then blamed you.
You're a great person for fixing that for the customer when clearly the customer is to blame and not you. But shows what kind of person you are and that you care for your customers even though it wasn't an issue based on your work. Thanks for the awesome videos!
Imagine how stupid you could be for trying to scam on someone who makes videos of their own repairs all the time. You're a good guy Steve, I will never fixit for free something like this!
Man, you're super generous.
I would assume you're doing this because it wont cost you much other than time for the HDMI but if there was clearly tampering with the internals like a missing part, theres obvious evidence that it was damaged by someone else. Specially since the person said it wasnt working correctly and not just "at all". Good for you though.
On the overheating machine...could it be a bios update or OS update that is needed?
Also - While it is obvious that HDMI guy was lying, your customer service to the buyer was great. You are showing how much you can be trusted.
That's why I love your chanel. You are honest and keep it 100 with all of your fans, subscribers, and customers. We need more people like you.
I can respect a person who does repairs who does not just completely deny making a mistake, whether they did or not.
sooo it didnt turn on when he recieved it buuut he made his profile on the system? 09:25
Was coming here to say the same thing. Steve no doubt factory reset it, but even if he forgot, the repair video he made had a completely different profile signed in
He for sure did something shady. Steve is a good person to assume the best.
I wonder if he swapped out his board from another broken Series X, and tried to pass it on as the same one.
Yeah, funny how that worked, lol
@@TheFlyingHerniethe customer was shady for sure, but didn't swap boards. Steve recognized two things on that board from his previous repair video. I doubt the customer even had enough brain power to do that anyways. We're talking about a person who said the console never worked, but yet they had clearly set up their profile on it.
the hdmi was def abused, it was pretty close to perfect in the 1st video
I wish I had footage that showed it more clearly but it does look like it was in much worse condition when I got it back.
You are a treasure, Steve. Even when the customer screws up, you fix it. Keep up the great work.
You're a standup guy! Your attitude in working to resolve these problems is amazing and I'm sure it's why many will want to do business with you. Beyond that, it makes interesting content! Nice work!
God bless you Steve 🙏
At least you got a little extra content out of these two units? ❤
Lol, I think it worked out. Even though it's not fun to take the blame for something that may not have been my fault I think it does make good content. It sucks for those that aren't able to make good content out of stuff like this though. There are a lot of really good sellers out there who take the blame for things that aren't their fault and they never get credit for it.
Glade to see you still doing what you enjoy. Best wishes to you my friend, your in my prayers.
Nice redo-repair Steve... yea, easy to point fingers in a case like this, especially with "video proof"(!!) It's more about your brand and reputation, so, great call on the buy-back and the redo! Cheers! Integrity is almost everything!
Make sure you record all the serial numbers when you sell those and make a video of it because the scammers will try to swap them with a broken unit to get a fast one on you
Love your videos dude 👍🏼
Glad you like them!
I was waiting for your weekly video! They give me joy, I hope they do the same for you and you can keep it up! Keep fighting the good fight in any case and get well soon!!!!
I usually enjoy making these videos and the fact that a lot of people enjoy them. Thanks for the comment.
Great video Steve, customers can be super frustrating some times as it does look a bit fishy but you did a great job fixing the series X. 😎👍
Literally the nicest guy on the internet right here.
Can’t understand how HDMI ports get damaged so frequently, once my console is set up and plugged in, it’s there for good and doesn’t move (I think my ps4 was plugged in for about 3 years before I moved it) must be different circumstances for everyone but for me once it’s plugged in, it stays that way
People love to use weird HDMI brands and wiggle the connector when they can't do a straight pull to get the connector out. I too find it weird since HDMI is not a super grippy connector unless you do something really wrong with it like bending it out of shape. The old port looks to be bent towards the PCB which makes me think maybe they tried to plug USB instead and making it worse.
Steve what I would do when I would sell things is to take clean pictures of the repairs, or parts swapped out. Then once all together take pictures from all sides. Then when someone would say "It stopped working all of a sudden." I'd have pictures to compare with to see if they had opened it. So much so with certain people I'd even go as far to make sure to have some if not all philip screws in the same orientation an take pictures of that. That trick saved Me so many times from people claiming they never opened it or had it opened by someone else. But now you can just get some custom printed VOID stickers made, and put 2-3 on there.
There aint no way, after they tampered with that on their own, that is THEIR damage not yours. They need to be held accountable like anyone else. I love your videos and knew when I seen the title THEY dod something and not you.
The buyer definitely broke the hdmi port on the series x. You can see in the original video that the bottom of the port is straight (where it splits apart). The port came back split and bent. I could clearly see the difference. Either way great video Steve. Keep them coming buddy
Also if the port never worked, how did they add their account to the console? Fishy lol
@@TheCod3r Nice catch! I wonder how Ebay would handle that if Steve had actually stood his ground.
@@JamesWSleight ebay wont care
Thoughts about overheating problem in the Xbox one?
@@loiscampos4553 I've come across that before and it was a blown resistor on the fan circuit for me
My dude, you're way more nice than you should be. God bless you man.
Maybe some store we all know is out there buying consoles breaking them and sending them back so they can say everybody does it. Also love how you still give the people the benefit of the doubt even with the evidence you have that prove you sold them working fine.
This is actually a very interesting video concept 😮
Thanks! I thought so too. Hopefully people enjoy it.
As others have noted, if the HDMI was not working on arrival, how did the buyer log in their account?
It was really nice of you Steve but buyers need to face consequences when they break stuff and parts are lost. It sets a bad precedent to bend over backwards this much.
The second console return was fair, it would have been difficult to catch that in testing.
The XSX customer should be ashamed. I wouldn’t have touched that thing! Tronics you are way too nice!
I appreciate how much work goes into these videos. It's always interesting even though it's the same handful of consoles
First of all, somebody pulled a fast one on you. The HDMI was in far better shape. Second of all, I need a bit of repair help. The ribbon cable for the top screen of my really rare 3DS tore (The console can turn on sometimes, but pops and turns off if the hinge moves). I have some repair experience with another 3DS, but should I try and repair it myself or should I take it to a repair shop?
That's a tough repair. Look up the guide on iFixit and see if you think you can do it. Unfortunately, I don't know of any repair shops that offer that repair.
Try it yourself first. As I recall that is a very tricky repair when routing the cable, but patients and care will get it repaired. Steve has a video about that repair. I also don't trust most shops to do the job properly.
I have done it before and it is possible, but tricky and takes a lot of time
I'm a simple man. I see Steve's video, I hit like and comment. Simple times, no BS.
I appreciate that! Thanks for watching!
You are too nice of a guy. I would not accept someone else's work. They broke it, they fix it! And with the proof and power of " RUclips"! I salute you!
Hi Steve! Nice video. Hope you're doing well with your fight. I love your editing, always improving your skills and adding new transitions. Greetings from Andorra
A dishonest customer and an honest customer.
Indeed 1-1.
you're such a great and understanding person😊
Hey thanks! I do try
Hope your healing and feeling better buddy!
Prayers for your healing Steve !!!🙏🙏
The buyer of the Xbox clearly did break the HDMI because it clearly worked long enough for him to login to his account, so something isn't adding up
That first Xbox has been tampered, you should not provide any free repairs, you are setting a bad precedent, by offering that gentlemans warranty, shows great sense of responsability on your part but it's a bad practice for your business, not only you have video from. That console with a clamp, you also censored the profile of the user once you turned it on, meaning it's been used and did work and displayed an image but got the port damaged by the user
Totally agree 👍
Looking good Steve, follicular lymphoma fighter myself. I finish my maintenance treatments later this year. I love your channel man, looking forward to more og Xbox content tho!
Still praying for you! Stay 💪
Hope you're doing well I love your videos so much. I pretty much suffer from severe ADHD and Insomnia. Your videos are therapeutic for me... they help me more than you know. You've also given me confidence to try and fix a few things as well.
The first one was on the owner and geeksquad. both of them damaged it, the owner then just blamed you for it.
Dude that customer totally borked it and sent it back as "it didn't work.". I am in IT and see this WAAAAAY too often.
I have also learned to log Serial Numbers and take photos of components to be able to tell if people mess with things. Has unfortunately come in handy in the past.
What a great guy - like what others have said, the buyer clearly damaged it and gave it to Geek Squad to try and fix. You're a better man than me!
the series x fix.. if there is a gamer tag there.. it worked. and then broke.. then they took it somewhere, they missed it up more.. and then you got it back.. very clear cut. you are a very nice person to fix it for them again.
Plenty of dishonest people out there, but Steve you’re certainly not one of them.
Dont send it backto them thats not the same board!!! the thermal pads for the memory isnt in the same spot
Thanks for the content, hope you are healing and in good spirit.
U r too nice as always the port was perfect on the video he broke it... Wish u all the best and thnx for the positive vibes. U cant imagin how much it helps
You need to put warranty stickers on them in case someone else opens them and breaks them. It's obvious the customer did something and broke the HDMI and lost the clamp.
I wouldn't be surprised if they took the parts for another Xbox and sent this one claiming it wasn't working.
Welcome to the nightmare of reselling.
no. this is "welcome to the nightmare of terrible people who try to take advantage of others i.e. trash worthless humans". clearly someone altered the repaired series X, whether that was replacing the board or damaging the port and tried to say "it came this way" -- no it didnt. we all watched him repair it and it worked.
Yep, I've been fixing and or reselling for quite a few years and this is one of the challenging things about it.
Btw I should have started with I hope you make a full recovery and you will be in my thoughts and prayers. But funny story at least you got the same console back. I sold a ps2 slim and got back a cocaroach infested one (at least they were dead) (reselling is fun :) ) took a while but I won the dispute on that one@@Tronicsfix
Man , you have a too kind heart for those kind of people that just want to Scam you from your hard work ... not thinking you have Video Footage of all your console repairs you do on Yt ... by the way , get well ...
You're a good guy Steve.
It's obvious that first console was no fault of your own. It was definitely something that happened after the fact.
Also wanted to add my name to those wishing you well during your health battle.
You bring hours upon hours of entertainment to many of us who enjoy watching your videos and you have an entire army of viewers in addition to anyone you know in your personal life wishing you the best and pulling for you every step of the way.
All the best to you.
You're too kind for the world Steve. That series X hdmi port seemed quite tampered with unlike when you sent it away. Also the clamp that was missing, the darth vader account already on screen tells me they did use the console and were able to login (because I imagine you reset the console after repairs), so hdmi must have been working when they received it...
Hope you're doing okay fighting the big C, take care!
You are a good man, unfortunately there's an awful lot of dishonest people , thanks for the great video's dude.
they pulled a fast one on you with that XSX. You're a much nicer man than I would've been in this situation.
Your looking good Steve. Keep fighting you got this man.
Another good video of Tronics. Thank you for all the content you posted👍.
My pleasure! Thanks for watching
Those shiny spots on the plastic reminds me of how stadiums 'refresh' their plastic seats from weathering. They take a blow torch to them to let the plastic slightly melt to make it look new.
Maybe adding your own warranty stickers could be a great idea. Also to mark what youve checked, like an ok mark over the hdmi would've let you know that you tested it (maybe both outside and inside to avoid scams) and lots of pictures on serial, stickers in packaging for future proofing like somebody else already said
Oh, and godspeed on your recovery
You rock ………… I love your videos and I’m sending you tons of healing vibes and thoughts!!!!
That moment when you return something to the person who has a video showing the console fixed. I feel like they broke it and tried some shenanigans. You are a better person then I am. I will also say that I have never played Red Dead on my One X that I didn't hear the fans. Never overheated, but you can hear the fans working.
My Model X was overheating just like the white unit you have displayed in the video. I re-pasted the CPU and bought thermal pads, cutting each one to place on each module. I removed the thermal putty and replaced each with a pad. I also put a long pad down the surface mounted caps vs the re-using any putty. My Model X is now super quiet and doesn't ramp up even under heavy load. Going to take the same approach on my Gen 1 PS4 Pro since it's having the same issues.
You’re being real nice about that Xbox. In my opinion that HDMI look real good when you first finished it and of course you tested it. Seems like the buyer might have taken it apart and forgot to replace the clamp. You’re a good person.
You are way too nice. And way too good at what you do. Repair shops in my area charge for everything and the repairs ain't half as good. That's why i had to learn to repair my stuff
You proved everything well enough. The customer should have paid for this work
Im a motor winder and electrical engineer. Videos like this is why I take hundreds of pictures and videos of jobs each day. Theres always customers out there who want to lie and try scam you out of money and time so the more proof you have of your work, the better.
I started putting on those void if removed warranty stickers on my console, repairs, and small electronics that I sell. It’s not some guarantee, but gives me some kind of tampering proof. That missing clamp is some BS!
I'm not sure why someone would open it back up if it was working. l understand you feel responsible for the HDMI, that's because you're a good guy I'm sure you would of double check it and tested it before handing over love your work and pick up new skills from you and many thanks for that and keep up the fantastic work 🎉🎉🎉
There's always someone trying to pull a fast one Steve, Shame you can't name and shame the culprit, and in the years i have watched you i've never ever seen you do a "bodge job", hope you feeling well fella. ♥
Lifetime subscriber... your good on quality of work.
You sir.. Are a gentleman... Kept saying the customer got it and it wasnt working although you took the trouble to blur out their profile name that clearly showed that the hmdi port was working when they got it.
You're a good man Sir! Fixing it even after it had obviously been tampered with.
Great video Steve. Would be interesting to revisit that Xbox in a future video to see if it was indeed the APU.