I have a Tracer3210AN with the CC-USB-RS485-150U cable and have followed this video though on both a Windows 7 and Windows 10 system. In the software I get a com port error when trying to monitor "Operation failed. The operation has timed out." I have set RS-485 in the port settings in Device manger and ensured the port config and station port numbers all match the device. Baud Rate is set to 115200 in port config and device manager. Do you have advice on what to troubleshoot further? If I connect the MT50 into the com port it works as expected.
Dear Trout-Slap, have you contact our support for your issues yet? If not please take a picture of the RJ45 side from the CC-USB-RS485-150U cable, then send this to support@epsolarpv.com, thanks in advance and have a beautiful day!
if it showed up as a CC-USB-RS485-150U under ports and coms in your device manager you don't check the rs485 ... only if it shows up as xr21b1411 USB UART do you check the RS 485 box
Same issue here with Windows 11. Computer shows "XR21b..." in Device Manager, RS485 is checked, baud rate matches. Follow instructions step by step but still getting the "Operation has timed out". Using 20A Triron Controller.
Good afternoon on a sunny day in Mullion Cove Cornwall : ) I have three Epever Triron 4210 charge converters which I connect one at a time to the computer. While playing with the settings of the computer program on one of them, it suddenly refused to communicate. The other two are fine, I have tried a different computer but the problem is still there with same charge converter. It is not the settings in the computer program. It is possible I have altered some setting in the charge converter itself via the computer program which has caused this? Is there a setting within the charge converter to turn the communication port on and off ? I have looked online on resetting, but other that disconnecting the panels and battery which I did for 45 mins cannot find anything. God Bless Chadd
Would be possible monitor 2 MPPT Tracer 40A simultaneous setting up 2 different ports? For exemple: first one with port 3 and second one with the port 4 or 5
Does EPEVER have a phone number for technical support? I have a few simple questions to ask. About definition of your settings as compared to other terminology
Tried 2 different computers, both refuse to connect, it always times out. I've tried manually installing the drivers, i've tried a desktop and laptop, changed baud rates, flow control and NOTHING i do will make the device connect. Always "the connection has timed out".
The pinout of the RS485 cable of USB 1 (+ 5v), 2 (Data -), 3 (Data +), 4 (GND), which pinout of the RJ45, 1 ... 8, corresponds to the model Triron3210N?
Sorry I didn't get your point, you can find the right pinout of the RS485 cable from our helpdesk, or send and email to our support where you can find it on our official website under the contact section, thanks in advance!
Hi. Is there a forum for Android mobile app and wifi_01 setup ? My galaxy j6 connects wifi and works well with the app. My Alcatel android phone connects, tries to get ip address and then fails. This is repeated. Thanks.
Sorry to announce that we are rebuilding the Android App, the old app is not compatible with Android 10 Samsung phones, please use the PC software to set up your system for now, thanks in advance and have a wonderful day!
The normal network cable will not function, if you don't have the CC-USB-RS485-150U cable, you need to modify the cable, please contact our technical support, you can find the information on our official website www.epever.com under the Contact section
Hi Damir Svegovic, thanks for your comment, please contact our technical support which you can find it on our official website, under the contact page, they will provide you what you are looking for, thanks in advance and have a nice day!
Hi Rene, thanks for reaching out, you can download from this page: www.epever.com/support/softwares/. (select the package you want, and every package includes the USB driver)
Thank you for your feedback, and we're sorry to hear about the difficulty you experienced with the setup. We're continuously working to improve our products and user experience, and your input is invaluable to us. If there's anything else we can assist with, please contact us at support@epever.com. Thank you for choosing EPEVER!
The state of charge of your battery bank will be displayed on the software, it's in real time, you can always check it when you like to, also we are designing a new system which will be released this end of the year, it will be a cloud platform, so you can check your system status at any time and any where, feel free to subscibe our channel and we will also annouce it on our official website. Have a nice day!
@@Epever Thank you I got the 40A charger and it's working well, although sometimes it surpasses the 14.5 charging Voltage limit of my batteries and the batteries do a bubbling sound sometimes
@@informing_ go to the parameters (alt+p) section, then control parameters and change the overvoltage setting to 14.5. Once a month it cycles SLA batteries at a default 14.6v as an equalization charge, so it might turn that off unless you lower that value as well one also. You may have to use the user type under battery type and just copy all your parameters and change those ones I just mentioned.
Please feel free to contact our seller who speak portugues, they will provide you the best translation, you can find them on our official blog, blog.epsolarpv.com, also you can sub to our channel, we are releasing videos often, if you are interested to any of them, you can just copy the link and check with our dealers, thanks in advance and have a nice day!
Hello sir, please click on the “Settings” icon, select “Subtitles/CC,” and then click “Auto Translate.” A list of languages you can translate into will be displayed. Select “Italian.”
I have a Tracer3210AN with the CC-USB-RS485-150U cable and have followed this video though on both a Windows 7 and Windows 10 system. In the software I get a com port error when trying to monitor "Operation failed. The operation has timed out."
I have set RS-485 in the port settings in Device manger and ensured the port config and station port numbers all match the device. Baud Rate is set to 115200 in port config and device manager. Do you have advice on what to troubleshoot further?
If I connect the MT50 into the com port it works as expected.
Dear Trout-Slap, have you contact our support for your issues yet? If not please take a picture of the RJ45 side from the CC-USB-RS485-150U cable, then send this to support@epsolarpv.com, thanks in advance and have a beautiful day!
if it showed up as a CC-USB-RS485-150U under ports and coms in your device manager you don't check the rs485 ... only if it shows up as xr21b1411 USB UART do you check the RS 485 box
Same issue here with Windows 11. Computer shows "XR21b..." in Device Manager, RS485 is checked, baud rate matches. Follow instructions step by step but still getting the "Operation has timed out". Using 20A Triron Controller.
Good afternoon on a sunny day in Mullion Cove Cornwall : )
I have three Epever Triron 4210 charge converters which I connect one at a time to the computer.
While playing with the settings of the computer program on one of them, it suddenly refused to communicate.
The other two are fine, I have tried a different computer but the problem is still there with same charge converter.
It is not the settings in the computer program.
It is possible I have altered some setting in the charge converter itself via the computer program which has caused this?
Is there a setting within the charge converter to turn the communication port on and off ?
I have looked online on resetting, but other that disconnecting the panels and battery which I did for 45 mins cannot find anything.
God Bless Chadd
Hi sir, thanks for reaching. Please check the communicate module inside the Triron, you could contact the seller if the module has issue.
Why cant i just use cat5 cable directly from controller to pc? Or crossover cable?
Thanks for your comments, some laptops do not have the internet cable port, but most PC got the USB port.
@@Epever Could I use a CAT-5 cable? My laptop does have one. Thank you.
@@StuffBudDuz WARNING: DO NOT communicate with the PC using the Ethernet
cable, otherwise the components of controller will be damaged.
Would be possible monitor 2 MPPT Tracer 40A simultaneous setting up 2 different ports? For exemple: first one with port 3 and second one with the port 4 or 5
Hi, yes, that will work.
Hello, I would like to get technical support for the 2.4G RJ45 A Wifi module. Who would be the contact?
Hi Marcelo, thanks for reaching us, could you please send an email to support@epever.com? Our technicians will help you in time.
Does EPEVER have a phone number for technical support? I have a few simple questions to ask. About definition of your settings as compared to other terminology
Hi Sir, you could try this number: +86-10-82894896
Can you do an updated video please.
Tried 2 different computers, both refuse to connect, it always times out. I've tried manually installing the drivers, i've tried a desktop and laptop, changed baud rates, flow control and NOTHING i do will make the device connect. Always "the connection has timed out".
Hi Sir, thanks for reaching us. Please send an email to support@epever.com, our support team will help you asap.
Thank you.
Even with user settings i cant set settings for 14.4v lithium battery :(
Hi, please drop email to support@epever.com
Hi, could you find a solution? I have a 18V battery, but I am not sure how to adjust the setting for it.
Port Occupied by other software, Whats wrong? Com4 is unused.
The pinout of the RS485 cable of USB 1 (+ 5v), 2 (Data -), 3 (Data +), 4 (GND), which pinout of the RJ45, 1 ... 8, corresponds to the model Triron3210N?
Sorry I didn't get your point, you can find the right pinout of the RS485 cable from our helpdesk, or send and email to our support where you can find it on our official website under the contact section, thanks in advance!
Hi. Is there a forum for Android mobile app and wifi_01 setup ?
My galaxy j6 connects wifi and works well with the app.
My Alcatel android phone connects, tries to get ip address and then fails. This is repeated. Thanks.
Sorry to announce that we are rebuilding the Android App, the old app is not compatible with Android 10 Samsung phones, please use the PC software to set up your system for now, thanks in advance and have a wonderful day!
No manual diz que é o cabo rj45, eu posso utilizar o cabo rj45 para USB?
The normal network cable will not function, if you don't have the CC-USB-RS485-150U cable, you need to modify the cable, please contact our technical support, you can find the information on our official website www.epever.com under the Contact section
hi, can you give url with modbus tables for EPEver Charge Controllers
.... I would like to make my own SW to read values..thx
Hi Damir Svegovic, thanks for your comment, please contact our technical support which you can find it on our official website, under the contact page, they will provide you what you are looking for, thanks in advance and have a nice day!
Did you get anywhere with this? I’m looking for a raspberry pi app to monitor these units
Does this set up work for UP-H5000?
Hello Armando Fonte, this doesn't work with UP5000-HM series. UP5000-HM needs a new software which we will launch in future.
is there a way to connect using only rj45 to rj45 (ethernet)?
Hi Doni, it needs rj45 to usb communication cable. If you want to use rj45 to rj45, you may need another TCP module.
Is the tcp module a special accessory for epever devices?
Hello Doni, please check the product link. www.epever.com/product/accessories-serial-device-server/
Are you have datasheet Baterai charging Lithium 4Seri
@@doniorlando5606 Doni, we don't have batteries. If you need charge controller which can charge 4 series lithium battery, please check our website.
do you have the download link for USB driver
Hi Rene, thanks for reaching out, you can download from this page: www.epever.com/support/softwares/. (select the package you want, and every package includes the USB driver)
Took me forever to set up, really awkward having the cable stretched
Thank you for your feedback, and we're sorry to hear about the difficulty you experienced with the setup. We're continuously working to improve our products and user experience, and your input is invaluable to us. If there's anything else we can assist with, please contact us at support@epever.com. Thank you for choosing EPEVER!
does possible my laptop asus gming not compatible showing error install
Hi thanks for reaching. That could be the compatible error. You could tell us the configuration of your laptop by sending email to support@epever.com.
Obsessed about the exact model of cable? Then this video is for you🙄
Really? Having issues. Window 10 doesn't communicate with port setting.
Hi sir, could you tell more about the details when you connecting?
Hi, may I re-upload your video in Indonesian
Hi, yes, feel free to distribute it, thank you!
@@qzz9102 thanks
So I don't need a shunt? I'm confused, how I can check the state of charge of my battery bank?
I'm using this: www.amazon.com/gp/product/B013PKYILS/ref=ox_sc_act_title_1?smid=A2EFSDTWMPHWEA&psc=1
The state of charge of your battery bank will be displayed on the software, it's in real time, you can always check it when you like to, also we are designing a new system which will be released this end of the year, it will be a cloud platform, so you can check your system status at any time and any where, feel free to subscibe our channel and we will also annouce it on our official website. Have a nice day!
@@Epever Thank you I got the 40A charger and it's working well, although sometimes it surpasses the 14.5 charging Voltage limit of my batteries and the batteries do a bubbling sound sometimes
@@informing_ go to the parameters (alt+p) section, then control parameters and change the overvoltage setting to 14.5. Once a month it cycles SLA batteries at a default 14.6v as an equalization charge, so it might turn that off unless you lower that value as well one also. You may have to use the user type under battery type and just copy all your parameters and change those ones I just mentioned.
Worst installation instructions ever, don't answer tech support email. Installed software, driver and controller not recognised. No com port showing.
Hi, which support email account were you referring? Please can try again with support@epsolarpv.com
Quero uma traducao em português .
Please feel free to contact our seller who speak portugues, they will provide you the best translation, you can find them on our official blog, blog.epsolarpv.com, also you can sub to our channel, we are releasing videos often, if you are interested to any of them, you can just copy the link and check with our dealers, thanks in advance and have a nice day!
Come si traduce in italiano
Hello sir, please click on the “Settings” icon, select “Subtitles/CC,” and then click “Auto Translate.” A list of languages you can translate into will be displayed. Select “Italian.”
Oh yeah really easy guys.
Thanks!
@@Epever I was being sarcastic. I can't imagine how I'm going to remember to do all this
Dear, Please feel free to contact us in the case you need technical support. Waiting to hear from you at: support[at]epsoalrpv.com
@@brittenv1000 sorry, but you should not do this thing at all if you can't figure out how to remember this, "WRITE IT DOWN" wow man, wow!
@@bizim_eller bought a midnite classic and sold the ep. Much easier
No Linux support? This is a joke
We are designing a new IOT platform, which you can just monitor and control the system from internet and any OS.
@@Epever Is it going to work in browser with no internet connection available? Is it ready yet?
@@Noniksleft Hi, yes, works both in LAN and WAN. Expect to be released in one month or two.
haha, you linux people. write a code for your charger :D