Hi Honey, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
It absolutely sucks! I just need to change the wi-fi on my printer because I got a new router, and the printer is still recognizing the old one, and I've tried all of the steps written and no luck. And you can't speak to anyone unless you pay more than what the printer actually costs. It's insane.
Hi Thahir, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support
Sorry to say, but I will never buy an Hp printer ever again. The "HP smart" is the stupidest app I have ever had to use. To scan a document, you have to register, which makes no sense. I already bought your product. Why do you force me to log in in order to be able to use the product I already purchased? Even then, I had to reinstall the app like 10 times because everytime I tried to log in the app would simply not respond and take me back to the start window. Furthermore I couldn't put in the Password to my wlan because it had an (i) in it and after reading the manual and trying every button i still couldn't get exclamation mark no matter how long i looked. In the end i had to connect via usb and then connect to the wifi. Too much work for nothing
Hi Moha, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support
@HP Support Thanks for the comment, I could manage to work out all the problems I had because I know my way around a bit with computers and printers. It just took me too long to complete a simple task like scan a document or enter the password for my wifi. For people who aren't very familiar with technology, like many people of the older generation, it's extremely complicated for them to be able to use your printers because the software is simply not good! It's a shame because the hardware of the printers is pretty reliable. Only the software makes it bad.
I agree! It's terrible! I bought it and can't use it since it won't connect to a public WIFI Network and that's the only one I have! It's just nonsense!
My wireless HP Printer does not/will not recognize the security key meant to re-establish the wireless connection to my HP wireless printer, can you give me a logical reason why not??
Hi Grace, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in connecting your printer. I will do my best to assist you. - May I know the model number of your printer? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424 - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support
@@HPSupportou can help me connect mine. 7250 series, all on one, using my Android device. It's been connected before. I switched Wifi carrier and it doesn't want to connect. This isn't my first Wifi change, it connected to AT&T, Xfinity and one other. No clue why it won't connect to the new wifi with 5G and 2.4.
Thank you so much. I got a new router after 11 years because I moved to a new apartment and now I completely forgot how to connect the Internet. I had this printer since the past 13 years.❤❤❤❤
There should not be a process like this to set up a printer. You should just set your wifi password connected and be able to go from there. Not 50 other steps to just print 1 page lol. No more HP for me.
Hi Ke'lin, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you tell me if you have made any changes to your wireless network? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
I have to say, after having 2 (two) HP wireless printers, with many issues involved, including having to replace one unit after more than a year of trouble shooting.....I believe HP needs to do the 'trouble shooting' scan on these devices BEFORE it makes them available to the general public, just out of fairness to the consumer!!! We shouldn't have to be the recipient of poor worksmanship on the part of HP's rush to get these devices into circulation for making money ($$$$$$) Before they're properly made to function with as little problems as possible, this has been anything but the case!! And please, no BS responses!!!
Hi John, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
@@HPSupport The HP Printer is a 4100e series wireless internet connection .......My wireless HP Printer does not/will not recognize the security key meant to re-establish the wireless connection to my HP wireless printer, can you give me a logical reason why not?? The security code is correct!!
Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3PmGKvu Binu-HP Social Media Tech Support
Hi dodoslifesucks, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer not able to connect to your wireless network. Please find the link below and follow the troubleshooting steps regarding the issue, Link - bit.ly/3CaF69V Akhil_HP Social Media Tech Support
Mines apparently so old you cant release the button, it does everything the same but i tried 20 minutes doing it the way the video shows and it didn't work until i held the WPS and the printers WIFI button down at the same time then it pretty much instantly connected.
Don't buy HP printers - their wireless connectivity is tragic. The software is incomprehensible. Connection is successful on the tenth try, but then the connection often drops out. The HP system is degraded.
Hi Kelioninis, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support
@@HPSupport hello, my wifi and bluetooth connection is perfect. By installing printer your app shows that it see printer, but printer is disconnected and can't install it. The I tried to add wirelles printer through direct wi-fi, and it sometimes works, but after installing it sometimes printing sometimes not. I have two HP printers - first Pro M12w, another MFP M130fw, and after 3 days not succesfull configuring M12w, was tried to replace it with MFP, and problem is same. Installing through Windows with WPA PIN was sometimes successful, sometimes not. And after successful instalation from some computers it prints from some not. Spent already one week with this stupid system, checked all supports, watched all blogs and that did not helped. First time in my life I see such dumb and complicated system as yours.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
@@HPSupport just downloaded your Support assistant program. Also this program can't detect my printer. Best solution is to find big garbage box for your printers.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer. Please refer this document for more information: bit.ly/3umsZR6 Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in connecting your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support
Hi Suhas, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu-HP Social Media Tech Support
It absolutely sucks! I just need to change the wi-fi on my printer because I got a new router, and the printer is still recognizing the old one, and I've tried all of the steps written and no luck. And you can't speak to anyone unless you pay more than what the printer actually costs. It's insane.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
I don`t have such button on my wifi router. Is there any other solution to switch wifi network? All problem began when I changed internet provider and wifi network
Hi Tirra, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu_HP Social Media Tech Support
I switched to T-Mobile wifi with 2.4 & 5G speeds. I had to create an independent add on to my T-Mobile wifi through the app. There's a video on YT, the only video dedicated to connecting to T-Mobile. The solution may assist with other wifi providers, not sure tho. If you have T-Mobile LMK & I'll try & find & share which channel & title. Hope you get it figured out.
Hi Patrick, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3Mz23cC Binu-HP Social Media Tech Support
can someone please create an old-fashioned printer with a USB cable....plug it in and go! If it exists somewhere please add a link and I will buy it.....preferably not an HP
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need printers that you can setup via USB. I will do my best to assist you. Generally, most of the HP printers can be setup via USB. Please refer this document to setup your printer for USB connection: hp.care/6059YqBG9 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Sunil, thanks for contacting HP Global Social Media Support! I understand that you need to know about connecting your printer to your computer. I will do my best to assist you. - May I know the printer you are using? Please let us know. Binu_HP Social Media Tech Support
Hi i have a 3UK Home broadband , like a SIM card base home broadband, my HP printer seems cannot be found ? is it coz am using the SIM Card based home broadband rather than a normal Fibre Broadband ?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi Danielle, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
HP is DRIVING ME BONKERS! I AM FOLLOWING THE DIRECTIONS TO PUT IT INTO PAIRING MODE. IT'S NOT FINDING THE COMPUTER & THERE'S NO ONE BUT ROBOTS TO SPEAK TO AT HP! UGHHHHHHHHHHHHHHH! I hate HP.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Is it windows or Mac PC? Let me know! Regards, HP Support
Are you kidding me? over 2 hours of jumping through fire hoops yesterday then 3 hours today ..... still no wifi for HP printer. SET UP was simple first time then for some unknown reason Deskjet 4152e took a trip offline. Impossible to reconnect to internet. Does HP now stand for Horrible Product?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Check for error states and connection issues if the printer status is Offline or Printer is unavailable. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved as mentioned here: splr.io/6050YOCne Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi Jamesetta, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can connect Cannon printer to HP computer. I will do my best to assist you. Yes. You can connect. Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. May I know the printer you are using? May I know the operating system installed on your computer? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in changing the wireless network of your printer. I will do my best to assist you. May I know the printer you are using? Please let us know! Regards, HP Support
Thanks for the reply. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6058YNQLm Please let us know how it goes. Regards, HP Support
If anyone from HP, or actually anyone who can help (which almost automatically implies they don't work for HP), knows how to connect a MFP 182nw color laser printer to a fiber network using a GigaSpire wireless router please let me know. Where I lived previously we had a slower internet (Uverse) but I was using my own Lynksys wireless router and it connected first time like a champ using the WPS. Not this GigaSpire POS router. The HP printer's WPS and the GigaSpire router's WPS do not connect no matter what I try. Sad that this seems to be something HP has done as told the GigaSpire is a good wireless router. Help please.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu-HP Social Media Tech Support
Hi Jo, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer showing an E9 error. An E9 error occurs when a problem occurs during a printer firmware update. 1) Set up the wireless setup again. 2) Touch the Information button . If the information page prints, the printer is back to normal state. If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again. NOTE: During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer about 2 hours, depending on your network speed, to complete firmware download and update. Please let me know if this helped and I will do my best to assist you further. Akhil_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
I lost my printer password when I changed internet provider . No help from HP and this video is wrong as it states you can override the password requirement when setting up WPS To recover my password, I pressed the power button to print out the Network Configuration page and the password was there in black and white . Re- enter password and off we go .
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the password of your printer after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6051YZC6v Please let us know how it goes. Regards, HP Support
Hi Vicky, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
@@HPSupport I couldn't find these buttons in my printer guess my printer is very old and it doesn't have a screen either. My printer is HP LaserJet P1102 so could you please help me with that issue
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
Hi Amrit, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Worst printers ever. I’ll never again buy HP. Something that should be easy and intuitive such as CONNECTING TO WIFI always becomes so hard you want to throw the printer in the thrash.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Regards, HP Support
I used to use old wireless HP jet printers a few years ago and liked them. They were working fine. But then they stopped selling the cartridge in the stores. One day I finally found the cartridge I needed, and bought a few of them. Not long after, I had to install the software in my new laptop. Now I could not even find the software supporting the model of the printer. They had removed the software so no one can use these old models anymore. Guess what? I had to buy a new printer! I bought a wireless HP laser and real problems with the printer started.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help with the password for your printer. I will do my best to assist you. If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time. Regards, HP Support
Hi Zee, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
I don't have WPS router and my printer has wireless settings. It's been over 2months now and i still can connect my printer to my new WiFi, it's not even funny anymore.HP please i need solutions to dis problem and it's not even up to 18 months bought my printer 😔 ..it's so frustrating 😫
Hi Bethel, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu-HP Social Media Tech Support
@HPSupport our router is a new one, and we just found out it actually has WPS ,we try to connect it all through yesterday, and it just so annoying that nothing is working
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3teeDaj Binu-HP Social Media Tech Support
I'm returning mine, not going through this hassle. Getting a Canon. This software wasted hours I needed to use on a project. Why would I, or any of these people, want to buy a product from HP again?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
I'm sick to death of HP printers, never again. Everything is connected, except I get the message "No Driver Available"? It's a brand new printer? Restarted, reset, tried everything at least 3 times. Even the scan and print tool that is supposed to help won't download! I click download and nothing happens! I recommended HP to colleagues in the past, but never again. This has happened too many times with different HP printers
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving "No Driver Available" error on your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? Please let us know! Regards, HP Support
@@HPSupport HPI7609F5 (HP OfficeJet Pro 8130e) connected to 2 different windows 11 laptops, both connec ok, both show settings like colour levels, door open etc. but refuse to print, and always show driver unavailable, I’ve tried to add the driver manually, it failed, I’ve tried to download the HP print doctor ( can’t remember exactly what it’s called) it doesn’t download when the link is clicked! I CAN print direct from an android phone though?
@@HPSupport Your computer appears to be correctly configured, but the device or resource (192.168.10.72) is not responding Detected es and pr Printer HP OfficeJet Pro 8130 series (HPD0AD087609F5.local.) Fixed tab. cannot be contacted over the network
Thanks for the reply. Please refer to the instructions mentioned under this document to fix 'Door Open' error: hp.care/6056lDY8i Also, download and run HP print and scan doctor from here to fix the issue: hp.care/6057lDY8c Regards, HP Support
Wow, now I understand why I'm having issues... I'm not having an "open door" error I was simply mentioning that the printer was connected as it was giving me information of the door being open when it was open, but would not print! (Obviously when the door is closed) Also I clearly stated that the hp doctor that you recommend does not download for me. I give up, you have clearly not read my reply @@HPSupport
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support
I just want a printer that works. Is that too much to ask for?!!! That whole wireless just doesn't work well. I got a new WiFi and now nothing works anymore. And it never worked properly before. 🥺
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help with the password for the printer. I will do my best to assist you. If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Regards, HP Support
Hi Maria, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support
i hate our new hp printer its so hard to set up and connect to its app plus our printer is brand new yet it always had more trouble shooting and problems argghh
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
If I have to print urgently I’ll go to local shop though I have hp 580 in room. Pathetic I have to spend at least 1 hour every time I have to make a Wi-Fi connection
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Regards, HP Support
Hi Jessica, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the SSD of your computer. I will do my best to assist you. May I know the computer you are using? Binu-HP Social Media Tech Support
Hi Kelly, thanks for contacting HP Global Social Media Support! I understand that you need to use your HP DeskJet 2720 All-in-One Printer without subscription. I will do my best to assist you. You can use an HP printer without HP Instant Ink. HP Instant Ink is our Ink Subscription service that can save you up to 50%1 on ink or toner and will ensure you always have ink when you need it. You never have to worry about running out of ink again. We recommend that HP Printer owners enroll in HP Instant Ink and we have over 5000 5 star reviews. But there is no requirement to enroll in Instant Ink with an HP printer. Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer for wireless connection. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
Hi Eboni, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
I actually think...and so does my internet company...that trying to reconnect my printer to wifi threw my internet connection off...took the guy 4 hours work and they figure it was one of my devices...i think my printer.. I can't print, but once in a while i try anyway and maybe, it's iffy.... 15 to 30 minutes later the printer poops out a print !..still says it is offline ...I can print easily from my phone and ipad but not hp laptop. I had just bought 3 ink cartridges so am using up as much ink as I can before I install the new Canon printer which I hope will connect to wifi. I should have known to not buy an HP printer because when I got a notice to see if I wanted to update my last HP ..of course, I said yes and the printer never worked after that ! So I foolishly bought this HP printer !
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/42kW0iq Regards, HP Support
Worst service provider. I requested this cheap company to service my system on 8th June 2024 when my system is still under warranty according to them. It's been almost one and half month and I have made 4-5 calls but this cheap company has no logical reasons for not providing service. Even this cheap company is not interested in providing service, only interested in taking money from customer on name of service. I recommand please don't go with this cheap company.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer to print documents. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
HP quite literally makes the worst printers on the planet. You connect them once out of the box and then BOOM they magically fry themselves. Useless and embarrassing.
Dumb easy ways to connect computer and printer. Ethernet cable printer to router. Done. Option 2 USB-B plug into printer plug into computer (this will only work for that computer)
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Please use the link below and follow the steps in order to connect your printer to your new network, Link - hp.care/48hrUhY May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
مرحبا ، شكرا للاتصال بدعم الوسائط الاجتماعية العالمية من HP! أفهم أنك تواجه مشكلة في إعداد طابعتك. سأبذل قصارى جهدي لمساعدتك. - هل يمكنني معرفة رقم طراز طابعتك؟ - هل لي أن أعرف إلى أي جهاز قمت بتوصيل طابعتك؟ (على سبيل المثال: سطح المكتب ، الكمبيوتر المحمول ، iPhone ، iPad ، هاتف Android ، إلخ؟) - إذا كنت متصلا بالكمبيوتر ، فهل يمكنني معرفة نظام التشغيل المثبت عليه؟ - هل تتلقى أي رسالة خطأ؟ واسمحوا لنا أن نعرف. Binu_HP الدعم الفني لوسائل التواصل الاجتماعي
@@HPSupport استطعت ان افعل طباعة على نت منزل بعد ساعتين من محاولات لكن طباعة الالوان جدا بطيئ يستغرق اكثر من ٧ دقائق الى ١٠ للورقة اي اذا بطبع ٣ ورق سوف يستغرق نصف ساعة !!؟؟ وانا دافعة ٧٠٠ ريال لخدمة سيئة في سرعة لا انصح احد بشرائها ... مضيعة للوقت
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: splr.io/6058Y3Fty Please let us know how it goes. Regards, HP Support
Hi Michael, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu-HP Social Media Tech Support
This is frustrating isnt it? My printer is going in the bin, I'm cancelling instant ink and buying a Canon. My advise to anyone is avoid HP. Cheap and nasty.
Hi David, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
Hi Epiqe, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support
Hi Danielle, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer for wireless connection. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support
i wonder if HP knows how impossible theyve made it to make a wireless connection to their printers
Hi Honey, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
Of course they know, they just care about money.
I’ve been trying to connect to wifi for almost an hour…
I’ve had 0 luck with HP printers. Might yeet this out the window soon.
It absolutely sucks! I just need to change the wi-fi on my printer because I got a new router, and the printer is still recognizing the old one, and I've tried all of the steps written and no luck. And you can't speak to anyone unless you pay more than what the printer actually costs. It's insane.
40 years and HP still has not learned how to make connectivity easier
Hi Thahir, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu-HP Social Media Tech Support
😅
@@HPSupport You guys are morons. Every HP printer is a pain in the ***
@@HPSupport Stop replying to people. You're a joke.
Sorry to say, but I will never buy an Hp printer ever again.
The "HP smart" is the stupidest app I have ever had to use.
To scan a document, you have to register, which makes no sense. I already bought your product. Why do you force me to log in in order to be able to use the product I already purchased?
Even then, I had to reinstall the app like 10 times because everytime I tried to log in the app would simply not respond and take me back to the start window.
Furthermore I couldn't put in the Password to my wlan because it had an (i) in it and after reading the manual and trying every button i still couldn't get exclamation mark no matter how long i looked. In the end i had to connect via usb and then connect to the wifi. Too much work for nothing
Hi Moha, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu_HP Social Media Tech Support
@HP Support Thanks for the comment, I could manage to work out all the problems I had because I know my way around a bit with computers and printers. It just took me too long to complete a simple task like scan a document or enter the password for my wifi.
For people who aren't very familiar with technology, like many people of the older generation, it's extremely complicated for them to be able to use your printers because the software is simply not good!
It's a shame because the hardware of the printers is pretty reliable. Only the software makes it bad.
Thanks for your feedback.
We will forward your feedback to the concerned team.
Binu_HP Social Media Tech Support
Absolutely agree - most stupid and not working system in the world.
I agree! It's terrible! I bought it and can't use it since it won't connect to a public WIFI Network and that's the only one I have! It's just nonsense!
My wireless HP Printer does not/will not recognize the security key meant to re-establish the wireless connection to my HP wireless printer, can you give me a logical reason why not??
HOW DO I CONNECT IT WITH NO ROUTER BUTTON!!!!!
Hi Grace, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your printer.
I will do my best to assist you.
- May I know the model number of your printer?
The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu_HP Social Media Tech Support
I have a 4g dongal mobile wi fi and a hp printer, how do I connect the printer to the wi fi
- May I know the model number of your printer?
- Are you receiving any error message?
Please let us know.
Binu_HP Social Media Tech Support
@@HPSupportou can help me connect mine. 7250 series, all on one, using my Android device. It's been connected before. I switched Wifi carrier and it doesn't want to connect. This isn't my first Wifi change, it connected to AT&T, Xfinity and one other. No clue why it won't connect to the new wifi with 5G and 2.4.
How to connect BP printer
Thank you so much. I got a new router after 11 years because I moved to a new apartment and now I completely forgot how to connect the Internet. I had this printer since the past 13 years.❤❤❤❤
There should not be a process like this to set up a printer. You should just set your wifi password connected and be able to go from there. Not 50 other steps to just print 1 page lol. No more HP for me.
Hi Ke'lin, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
@HP Making a wireless connection to your printers is impossibly complicated!
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you tell me if you have made any changes to your wireless network?
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
I have to say, after having 2 (two) HP wireless printers, with many issues involved, including having to replace one unit after more than a year of trouble shooting.....I believe HP needs to do the 'trouble shooting' scan on these devices BEFORE it makes them available to the general public, just out of fairness to the consumer!!! We shouldn't have to be the recipient of poor worksmanship on the part of HP's rush to get these devices into circulation for making money ($$$$$$) Before they're properly made to function with as little problems as possible, this has been anything but the case!! And please, no BS responses!!!
Hi John, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
@@HPSupport The HP Printer is a 4100e series wireless internet connection .......My wireless HP Printer does not/will not recognize the security key meant to re-establish the wireless connection to my HP wireless printer, can you give me a logical reason why not?? The security code is correct!!
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu-HP Social Media Tech Support
@@HPSupport I may as well have contacted HP support by phone cause you couldn't help me with the issue!!
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3PmGKvu
Binu-HP Social Media Tech Support
My printer will connect just fine for months, then without so much as a sneeze, go off line. It's almost impossible to reconnect!
that's what happened to my HP printer.
i did all the steps but it doesn't connect with the wifi,i have an HP deskjet printer
Hi dodoslifesucks, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer not able to connect to your wireless network. Please find the link below and follow the troubleshooting steps regarding the issue,
Link - bit.ly/3CaF69V
Akhil_HP Social Media Tech Support
❤ THANK YOU HP SUPPORT!!!
Mines apparently so old you cant release the button, it does everything the same but i tried 20 minutes doing it the way the video shows and it didn't work until i held the WPS and the printers WIFI button down at the same time then it pretty much instantly connected.
Thanks 🎉
my printer doesn't connect to wifi, what's the problem?
Don't buy HP printers - their wireless connectivity is tragic. The software is incomprehensible. Connection is successful on the tenth try, but then the connection often drops out. The HP system is degraded.
Hi Kelioninis, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu_HP Social Media Tech Support
@@HPSupport hello, my wifi and bluetooth connection is perfect. By installing printer your app shows that it see printer, but printer is disconnected and can't install it. The I tried to add wirelles printer through direct wi-fi, and it sometimes works, but after installing it sometimes printing sometimes not. I have two HP printers - first Pro M12w, another MFP M130fw, and after 3 days not succesfull configuring M12w, was tried to replace it with MFP, and problem is same. Installing through Windows with WPA PIN was sometimes successful, sometimes not. And after successful instalation from some computers it prints from some not. Spent already one week with this stupid system, checked all supports, watched all blogs and that did not helped. First time in my life I see such dumb and complicated system as yours.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
@@HPSupport just downloaded your Support assistant program. Also this program can't detect my printer. Best solution is to find big garbage box for your printers.
Totally agree, absolute nightmare
How do I connect my wi-fi to the printer without having a wps bottom to push and hold
My printer is a hp photosmart 5520 and my wi-fi is a hotspot or jet pack… I don’t have a router
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer.
Please refer this document for more information: bit.ly/3umsZR6
Binu_HP Social Media Tech Support
I have a project, and I can't print it because my printer doesn't work
I'm starting to regret buying hp Printer
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Binu-HP Social Media Tech Support
How do you know the wifi button is blinking while you are pressing it and cannot see the light?
Hi Suhas, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu-HP Social Media Tech Support
It absolutely sucks! I just need to change the wi-fi on my printer because I got a new router, and the printer is still recognizing the old one, and I've tried all of the steps written and no luck. And you can't speak to anyone unless you pay more than what the printer actually costs. It's insane.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
I don`t have such button on my wifi router. Is there any other solution to switch wifi network? All problem began when I changed internet provider and wifi network
Hi Tirra, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu_HP Social Media Tech Support
I switched to T-Mobile wifi with 2.4 & 5G speeds. I had to create an independent add on to my T-Mobile wifi through the app. There's a video on YT, the only video dedicated to connecting to T-Mobile. The solution may assist with other wifi providers, not sure tho. If you have T-Mobile LMK & I'll try & find & share which channel & title. Hope you get it figured out.
Can't get 5101 printer to print very hard to set-up. No more HP for me!
Hi Patrick, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3Mz23cC
Binu-HP Social Media Tech Support
can someone please create an old-fashioned printer with a USB cable....plug it in and go! If it exists somewhere please add a link and I will buy it.....preferably not an HP
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need printers that you can setup via USB.
I will do my best to assist you.
Generally, most of the HP printers can be setup via USB.
Please refer this document to setup your printer for USB connection: hp.care/6059YqBG9
Regards,
HP Support
Amazing! I've fixed the connection, thank you very much!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
do i need a wifi doogle for my pc to connect my printer?
Hi Sunil, thanks for contacting HP Global Social Media Support!
I understand that you need to know about connecting your printer to your computer.
I will do my best to assist you.
- May I know the printer you are using?
Please let us know.
Binu_HP Social Media Tech Support
Hi i have a 3UK Home broadband , like a SIM card base home broadband, my HP printer seems cannot be found ? is it coz am using the SIM Card based home broadband rather than a normal Fibre Broadband ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu_HP Social Media Tech Support
So what if I am needing to set up my wireless HP printer at my campus apartment where I cannot access the router to press the WPS button?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
My HP ENVY 6458e has no screen, just a user UNfriendly app???
Hi Danielle, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu_HP Social Media Tech Support
My printer information report for envy 64000 does not show password, where do I find this?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
HP is DRIVING ME BONKERS! I AM FOLLOWING THE DIRECTIONS TO PUT IT INTO PAIRING MODE. IT'S NOT FINDING THE COMPUTER & THERE'S NO ONE BUT ROBOTS TO SPEAK TO AT HP! UGHHHHHHHHHHHHHHH! I hate HP.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
My PC and printer are connected but when I
send papers to my printer it only prints blackpages
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using?
Is it windows or Mac PC?
Let me know!
Regards,
HP Support
The printer wants the Wi-Fi but I can’t find it and I can’t print it it’s impossible
Are you kidding me? over 2 hours of jumping through fire hoops yesterday then 3 hours today ..... still no wifi for HP printer. SET UP was simple first time then for some unknown reason Deskjet 4152e took a trip offline. Impossible to reconnect to internet. Does HP now stand for Horrible Product?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Check for error states and connection issues if the printer status is Offline or Printer is unavailable.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved as mentioned here: splr.io/6050YOCne
Regards,
HP Support
I can't connect the printer to wi. It appears as a wi-fi network on my phone, but I can't connect it to wi-fi
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
Can a cannon printer connect to a hp commuter
Hi Jamesetta, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can connect Cannon printer to HP computer.
I will do my best to assist you.
Yes. You can connect.
Binu-HP Social Media Tech Support
Why do I have to install HP software on my computer?
It should be possible to add a printer without installing the vendor's custom application.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
May I know the printer you are using?
May I know the operating system installed on your computer?
Please let us know!
Regards,
HP Support
how to change the network i want delte the old wifi thanks
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in changing the wireless network of your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
@@HPSupport HP smart tank 580
Thanks for the reply.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6058YNQLm
Please let us know how it goes.
Regards,
HP Support
@@HPSupport cannot i dont know which network
If anyone from HP, or actually anyone who can help (which almost automatically implies they don't work for HP), knows how to connect a MFP 182nw color laser printer to a fiber network using a GigaSpire wireless router please let me know. Where I lived previously we had a slower internet (Uverse) but I was using my own Lynksys wireless router and it connected first time like a champ using the WPS. Not this GigaSpire POS router. The HP printer's WPS and the GigaSpire router's WPS do not connect no matter what I try. Sad that this seems to be something HP has done as told the GigaSpire is a good wireless router. Help please.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu-HP Social Media Tech Support
hi. Since switching my broadband provider I cannot get my printer to connect. Wireless icon doesnt light up. its an Envy 6000 showing 9E error. Help
Hi Jo, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer showing an E9 error.
An E9 error occurs when a problem occurs during a printer firmware update.
1) Set up the wireless setup again.
2) Touch the Information button .
If the information page prints, the printer is back to normal state.
If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again.
NOTE:
During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer about 2 hours, depending on your network speed, to complete firmware download and update.
Please let me know if this helped and I will do my best to assist you further.
Akhil_HP Social Media Tech Support
What do i do if my router does not have a WPS button?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
I lost my printer password when I changed internet provider . No help from HP and this video is wrong as it states you can override the password requirement when setting up WPS
To recover my password, I pressed the power button to print out the Network Configuration page and the password was there in black and white . Re- enter password and off we go .
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the password of your printer after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6051YZC6v
Please let us know how it goes.
Regards,
HP Support
Please I want to connect my HP LaserJet P1102 printer to my wireless network and I didn't understand anything from the video
Hi Vicky, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
@@HPSupport I couldn't find these buttons in my printer guess my printer is very old and it doesn't have a screen either. My printer is HP LaserJet P1102 so could you please help me with that issue
Thanks for the reply.
Please refer this document to setup your printer: bit.ly/3r1PhJr
Binu-HP Social Media Tech Support
How can I connect my printer to a data mobile
I have no WiFi router
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
At this point I just want to throw the hp printer out the window. Why tf cant we just enter wifi password in the hp app? Wps doesnt even work 🙄
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
I could not understand voice instructions. Difficult to connect HP Printrr to wifii
Hi Amrit, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
Yeah it didn’t work
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu_HP Social Media Tech Support
I didn't connect to my HP printers with jio air fiber 5g router
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
Worst printers ever. I’ll never again buy HP. Something that should be easy and intuitive such as CONNECTING TO WIFI always becomes so hard you want to throw the printer in the thrash.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Regards,
HP Support
I used to use old wireless HP jet printers a few years ago and liked them. They were working fine. But then they stopped selling the cartridge in the stores. One day I finally found the cartridge I needed, and bought a few of them. Not long after, I had to install the software in my new laptop. Now I could not even find the software supporting the model of the printer. They had removed the software so no one can use these old models anymore. Guess what? I had to buy a new printer! I bought a wireless HP laser and real problems with the printer started.
what if the Wi-Fi has a password on it how do you connect it to the printer
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help with the password for your printer.
I will do my best to assist you.
If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time.
Regards,
HP Support
😅I have wi-fi but cannot see you tube in my HP laptop, I use it once, now I want to use it, does not work. Why, pls help , ty.
I have Wi-Fi, but my HP says I am not connected, why
Still have orange light for Wifi on Printer despite holding Wps button on Printer
Hi Zee, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu_HP Social Media Tech Support
What a pain. A one second print job took 10 minutes for me to connect it to the wifi again
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu-HP Social Media Tech Support
I just purchased mine and if I don't get it to connect it will be going back. Tired of incorrect password message. This thing is giving me a migraine
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
I don't have WPS router and my printer has wireless settings. It's been over 2months now and i still can connect my printer to my new WiFi, it's not even funny anymore.HP please i need solutions to dis problem and it's not even up to 18 months bought my printer 😔 ..it's so frustrating 😫
Hi Bethel, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu-HP Social Media Tech Support
@HPSupport our router is a new one, and we just found out it actually has WPS ,we try to connect it all through yesterday, and it just so annoying that nothing is working
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3teeDaj
Binu-HP Social Media Tech Support
I'm returning mine, not going through this hassle. Getting a Canon. This software wasted hours I needed to use on a project. Why would I, or any of these people, want to buy a product from HP again?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
I'm sick to death of HP printers, never again. Everything is connected, except I get the message "No Driver Available"? It's a brand new printer? Restarted, reset, tried everything at least 3 times. Even the scan and print tool that is supposed to help won't download! I click download and nothing happens!
I recommended HP to colleagues in the past, but never again. This has happened too many times with different HP printers
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving "No Driver Available" error on your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
Please let us know!
Regards,
HP Support
@@HPSupport HPI7609F5 (HP OfficeJet Pro 8130e) connected to 2 different windows 11 laptops, both connec ok, both show settings like colour levels, door open etc. but refuse to print, and always show driver unavailable, I’ve tried to add the driver manually, it failed, I’ve tried to download the HP print doctor ( can’t remember exactly what it’s called) it doesn’t download when the link is clicked! I CAN print direct from an android phone though?
@@HPSupport Your computer appears to be correctly configured, but the device or resource (192.168.10.72) is not responding
Detected
es and pr
Printer HP OfficeJet Pro 8130 series (HPD0AD087609F5.local.)
Fixed
tab.
cannot be contacted over the network
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix 'Door Open' error: hp.care/6056lDY8i
Also, download and run HP print and scan doctor from here to fix the issue: hp.care/6057lDY8c
Regards,
HP Support
Wow, now I understand why I'm having issues... I'm not having an "open door" error I was simply mentioning that the printer was connected as it was giving me information of the door being open when it was open, but would not print! (Obviously when the door is closed) Also I clearly stated that the hp doctor that you recommend does not download for me. I give up, you have clearly not read my reply @@HPSupport
Now that you followed these ridiculous directions, time to go buy a Canon and forget HP.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu-HP Social Media Tech Support
I just want a printer that works. Is that too much to ask for?!!! That whole wireless just doesn't work well. I got a new WiFi and now nothing works anymore. And it never worked properly before. 🥺
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Regards,
HP Support
Horrendous! After 4 years of using my HP printer without the need of any password now it asks me password for anything.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help with the password for the printer.
I will do my best to assist you.
If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time.
Regards,
HP Support
I did but its not connecting😢
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Regards,
HP Support
It worked ONCE! And then disconnected and i couldn't reconnect! That's terrible!
Hi Maria, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Binu-HP Social Media Tech Support
i hate our new hp printer its so hard to set up and connect to its app plus our printer is brand new yet it always had more trouble shooting and problems argghh
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
If I have to print urgently I’ll go to local shop though I have hp 580 in room. Pathetic I have to spend at least 1 hour every time I have to make a Wi-Fi connection
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Regards,
HP Support
If I own my HP m2 SSD starting blinking red
Hi Jessica, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the SSD of your computer.
I will do my best to assist you.
May I know the computer you are using?
Binu-HP Social Media Tech Support
I'm so over this shiz. hp 2720 !required subscription.. can't use it or connect .absolute con
Hi Kelly, thanks for contacting HP Global Social Media Support!
I understand that you need to use your HP DeskJet 2720 All-in-One Printer without subscription.
I will do my best to assist you.
You can use an HP printer without HP Instant Ink. HP Instant Ink is our Ink Subscription service that can save you up to 50%1 on ink or toner and will ensure you always have ink when you need it. You never have to worry about running out of ink again. We recommend that HP Printer owners enroll in HP Instant Ink and we have over 5000 5 star reviews. But there is no requirement to enroll in Instant Ink with an HP printer.
Binu-HP Social Media Tech Support
You move too quick with your demonstration. I can’t look at your video and then look at my printer at the same time.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
Why so difficult?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer for wireless connection.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
The computer is upstairs, router is in the basement. UGH!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM
Regards,
HP Support
dosent work
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu_HP Social Media Tech Support
I absolutely dislike your products. And support. When it is not working it’s frustrating and hp doesn’t help at allllll. I will never buy again
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
Hp must do better!! I have working on this problem for over a week. Makes me want to buy a different brand!!😢😢😢
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
F these printers.
This video does not help what so ever
Hi Eboni, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
I actually think...and so does my internet company...that trying to reconnect my printer
to wifi threw my internet connection off...took the guy 4 hours work and they figure it was one of my devices...i think my printer.. I can't print, but once in a while i try anyway and maybe, it's iffy.... 15 to 30 minutes later the printer poops out a print !..still says it is offline ...I can print easily from my phone and ipad but not hp laptop. I had just bought 3 ink cartridges so am using up as much ink as I can before I install the new Canon printer which I hope will connect to wifi. I should have known to not buy an HP printer because when I got
a notice to see if I wanted to update my last HP ..of course, I said yes and the printer never worked after that ! So I foolishly bought this HP printer !
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/42kW0iq
Regards,
HP Support
Worst service provider.
I requested this cheap company to service my system on 8th June 2024 when my system is still under warranty according to them.
It's been almost one and half month and I have made 4-5 calls but this cheap company has no logical reasons for not providing service.
Even this cheap company is not interested in providing service, only interested in taking money from customer on name of service.
I recommand please don't go with this cheap company.
This HP printer is giving me a lot of headache
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Garbage. Cannot print important documents because of how complicated this is
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer to print documents.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
HP quite literally makes the worst printers on the planet. You connect them once out of the box and then BOOM they magically fry themselves. Useless and embarrassing.
nightmare
Dumb easy ways to connect computer and printer.
Ethernet cable printer to router. Done.
Option 2
USB-B plug into printer plug into computer (this will only work for that computer)
Will be returning this POS. Worked fine until we got new wifi and now its stuck doing nothing. Completely useless junk.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Please use the link below and follow the steps in order to connect your printer to your new network,
Link - hp.care/48hrUhY
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
لا تعمل كما يظهر هنا جدا سيئ كم اتمنى عدم شرائها
مرحبا ، شكرا للاتصال بدعم الوسائط الاجتماعية العالمية من HP!
أفهم أنك تواجه مشكلة في إعداد طابعتك.
سأبذل قصارى جهدي لمساعدتك.
- هل يمكنني معرفة رقم طراز طابعتك؟
- هل لي أن أعرف إلى أي جهاز قمت بتوصيل طابعتك؟ (على سبيل المثال: سطح المكتب ، الكمبيوتر المحمول ، iPhone ، iPad ، هاتف Android ، إلخ؟)
- إذا كنت متصلا بالكمبيوتر ، فهل يمكنني معرفة نظام التشغيل المثبت عليه؟
- هل تتلقى أي رسالة خطأ؟
واسمحوا لنا أن نعرف.
Binu_HP الدعم الفني لوسائل التواصل الاجتماعي
@@HPSupport استطعت ان افعل طباعة على نت منزل بعد ساعتين من محاولات لكن طباعة الالوان جدا بطيئ يستغرق اكثر من ٧ دقائق الى ١٠ للورقة اي اذا بطبع ٣ ورق سوف يستغرق نصف ساعة !!؟؟ وانا دافعة ٧٠٠ ريال لخدمة سيئة في سرعة
لا انصح احد بشرائها ... مضيعة للوقت
شكرا على الرد.
يرجى الرجوع إلى الإرشادات المذكورة في هذا المستند لإصلاح المشكلة: bit.ly/424yANd
Binu_HP الدعم الفني لوسائل التواصل الاجتماعي
Cannot for the damn life of me get my printer to connect to a different wifi. My god HP is terrible.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: splr.io/6058Y3Fty
Please let us know how it goes.
Regards,
HP Support
terrible
Hi Michael, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu-HP Social Media Tech Support
This is frustrating isnt it? My printer is going in the bin, I'm cancelling instant ink and buying a Canon. My advise to anyone is avoid HP. Cheap and nasty.
Hi David, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
HP printers are crap 🤮 as a salesperson I do not recommend HP printers, so many problems and argues with angry customers at service centre.
Hi Epiqe, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu-HP Social Media Tech Support
Yes, they are crap!
I fucking hate printers so much dude
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support
I have no WPS button on my router. How do I connect?
Hi Danielle, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer for wireless connection.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu-HP Social Media Tech Support
i have no wps button on my router how do i connect