How To Instantly Improve Your Negotiation Skills | Chris Voss
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- Опубликовано: 8 сен 2024
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Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!
I cant get enough of your strategies and way of working through human behaviour. Love it.
Use tactical empathy to get more information about the counter part but give little about yourself
Instant vs 1 hour 🤔
Yes, good point. The title makes it sound like instant coffee then he serves perked. It sounds like bait and switch, something we can get frustrated with or cheerfully ... annoyed.
We negotiate badly for years, our whole life. Then Chris presents an hour long video that repeats over and over again how to do an accusations audit and to just listen patiently. Walking away from this and doing it, we likely won't listen well, we'll stumble through the words we rehearsed. But if it took a decade to learn to use this instant communications approach, how valuable would that be to you? I have a hard time doing this stuff well but as I gain experience it really feels good knowing I got a better outcome than if I would have before I learned about this stuff.
Ask how and what questions
High Prob handles the team by Finding and meeting with All the decision makers and their advisers. Determine their agendas and any gotcha's. Seems like there's an entire team working on this. Would you be against Introducing me To Each Member of the team? If they aren't willing to do that Then it's a low probability situation. Walk away gracefully.
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
I would like to see how this could be used in debt collections.
This can and will be a lot of work up front for you and you won't like the low amount of results you will get when you start trying these techniques as you build an understanding of how to talk and listen to your debtor. But you're likely asking how will this work in debt collections because... debt collections notoriously has low success rates. Chris said if you just improve your success rate by just a bit, it might be worth the effort. You're talking to these people day in and day out anyway. There are a handful of collections agents who actually love their job and find a lot of meaning and sense of value in this job. You may become one of these people, before you move on to something that's easier, not so frustrating.
What are the feelings a defaulting debtor feels?
It sounds like you're in a rush right now and not in the greatest of moods and you don't expect any good thing to come out of our conversation. You'll get off the phone in a worse mood than you were before you took my call. Am I at all wrong in what I said?
How CONFUSED would a debtor feel because he doesn't know how to continue payments?
Would he feel alone, FEARFUL and isolated because he doesn't know who to talk to to make this come out positively? His wife has no clue how to make this payment schedule work, her brother says, just walk away from the debt because his credit is already crushed and paying back won't improve his credit rating anyway and his 3 and 5 year old kids... they need his love and attention and he no longer has that in him.
How much of a chance is there he might secretly GLOAT about stiffing the loan company, thinking he saved... ten grand today... no longer needs to pay his student loan... whatever it is... and the truck cost too much anyway... the bachelor's degree should not be so expensive, it's an unfair treatment of students... and his math teacher made him retake his class... twice! That's a sense of REVENGE, HATE.
There must be a ton of other emotions a debtor feels. He might feel on top of the world earlier in the day or just before he takes your call, then you can actually hear his face drop when you announce who you are and what you want to talk about.
These are feelings a debtor might really feel. You don't want to just use this to manipulate them into paying, then you never call them again... and you don't actually want to call them six months after their final payment and catch up on how his kids are doing, how he's been managing his divorce, but... good job paying our debt. Getting the upper hand instead of having them over a barrel, it will change how this debtor deals with you.
@@dougwedel9484 20 years of experience here. I know better than to rush anything. I'm simply curious to see how simply changing a strategy someone has used for years can impact performance overall in collections or sales. Building honest rapport is one thing... convincing someone who intentionally borrowed money with no intent to repay to pay back those funds with a strategy is different.
@@IAMTHMR I agree there are many kinds of people, many initial intentions. One thing, if people felt they absolutely had to pay back money they might never borrow. And having loans secured somehow can affect their intention to pay back. But I just wanted to share, yes, there is a lot these approaches can do for collections.
@@IAMTHMR It seems the Black Swan methods focus a lot on listening, which we get an opportunity to do when we use these methods. These tactics invite people to open up. This could change our whole world. I often wondered... why on earth would the FBI share their negotiating knowledge with the whole world? They could keep these ideas as secrets and profit from them. But these can benefit everyone and keeping them secret is not really an advantage. Sharing, so everyone can sort out their differences without killing each other, that's good.
@@dougwedel9484 I would love to meet Voss in real life just to have a discussion lol.... wouldn't even know what to talk about but it would be cool.
10 вопросов
Please do a video on how to negotiate with your wife ! LOL Im tired of hearing Happy Wife Happy Life..... Its not all about turning Beta Male.
"Your strongest negotiation position is being able to walk away and never look back" - CCW
Haha. I love it. Absolutely agree with you brother. 👊
@@luisxavi0667 Who said this? Cannot find anything online.
@@kesidis corey wayne.
You can't give up your power