Hi Mr Tallman, I'm trying to set up the dunning letters, and your tutorial has been very helpful. Somehow when I initiate the Dunning WF Scheduler, it does not assign a dunning level on the customer record, and I've tried to check and uncheck Pause Dunning like you suggested in the tutorial. The error message says "Notice (SuiteScript) load: Missing a required argument: id". Could you please enlighten me what I'm missing? Thank you thank you!
Hello - Unfortunately, I do not know what is causing this SuiteScript error. Most likely with one of the scripts on the customer record if you are receiving when checking / unchecking the pause dunning box. You could go into the Script Deployments and undeploy each Dunning script to narrow it down, but that's as far as I would get. Probably best to create a support ticket with NetSuite directly.
Thanks so much for making this video, it was very helpful. One question, I have the Dunning Letter bundle setup in a Sandbox account and would like to keep testing with the same customer records. However, after sending the final level to the customer, they get removed from the Dunning Email Sending Queue. How could I get the customer records to re-appear in the Dunning Email Sending Queue? I have checked the "Disable Minimum Dunning Interval" checkbox field on the Dunning Procedure and executed the workflow multiple times, but customers are not re-appearing in the Dunning Email Sending Queue.
Hello - The customer should only show in the queue once a level is met. Once you send out from the queue, it should only reappear when another level is met. Is it possible to use another customer? Else, make a payment against the existing customer invoice and re-run the workflow so it updates the current dunning level on the customer?
Your video is very helpful. I've doubt with customer level dunning, what happens if the new invoice created for the same customer hits Dunning level 1 and Currently customer dunning status is at 2? Will it include the level 1 customer invoice while sending customer level 2 email?
Awesome video
Awesome video Quite detailed
Is it possible to use Dunning letters and have the notification arrive with the Netsuite Pay link configured?
Hi Mr Tallman, I'm trying to set up the dunning letters, and your tutorial has been very helpful. Somehow when I initiate the Dunning WF Scheduler, it does not assign a dunning level on the customer record, and I've tried to check and uncheck Pause Dunning like you suggested in the tutorial. The error message says "Notice (SuiteScript) load: Missing a required argument: id". Could you please enlighten me what I'm missing? Thank you thank you!
Hello - Unfortunately, I do not know what is causing this SuiteScript error. Most likely with one of the scripts on the customer record if you are receiving when checking / unchecking the pause dunning box. You could go into the Script Deployments and undeploy each Dunning script to narrow it down, but that's as far as I would get. Probably best to create a support ticket with NetSuite directly.
I'm facing same issue. Did you get any resolution for the same?
Do you know how can I add the tran Id in the email Template
I put the ${transaction.tranId} but it doesn't work
Thanks so much for making this video, it was very helpful.
One question, I have the Dunning Letter bundle setup in a Sandbox account and would like to keep testing with the same customer records. However, after sending the final level to the customer, they get removed from the Dunning Email Sending Queue.
How could I get the customer records to re-appear in the Dunning Email Sending Queue? I have checked the "Disable Minimum Dunning Interval" checkbox field on the Dunning Procedure and executed the workflow multiple times, but customers are not re-appearing in the Dunning Email Sending Queue.
Hello - The customer should only show in the queue once a level is met. Once you send out from the queue, it should only reappear when another level is met. Is it possible to use another customer? Else, make a payment against the existing customer invoice and re-run the workflow so it updates the current dunning level on the customer?
@@JRTallman Thanks for the quick reply. I will try making a new payment against the customer records to see if that does it.
Your video is very helpful.
I've doubt with customer level dunning, what happens if the new invoice created for the same customer hits Dunning level 1 and Currently customer dunning status is at 2? Will it include the level 1 customer invoice while sending customer level 2 email?
it should include both as long as you are attaching copies of invoices in the Dunning Template list