I just bought a spare battery that said ring doorbell 2nd generation but then I realized the battery doesn't even come out so why is sold for the 2nd generation doorbell?
Sorry, Ring. Should of made this model with removable battery so your customers can have a backup to charge as your other models. Especially due to only installation for mine is on real Brick. No way to run wiring to it due to cosmetics around the door. Just saying. I really feel you should offer customers a trade up option (no charge) for this to your 3 or 3 pro!!!
I'm trying to remove my doorbell for charging like the video instructs, I've removed the two screws as indicated but the unit is absolutely NOT budging. It appears to be stuck firmly in place!!! I don't want to force it but even firm pressure will not move it!! Any suggestions??
Just curious as to why this refreshed version no longer has a battery that can be removed/swapped from the doorbell like on previous versions? Why the need to remove the entire doorbell just to charge it?
I agree. I didn't realize this is an internal non-removeable battery. I have previous model Ring with removeable the batteries, and I got htis one for the back door. I am very disappointed, to say the least.
This new version really sucks!! I totally love the ring 2 that I have, that are both wireless and drop out batteries to put in fresh ones that are fully charged and waiting on standby to be needed. If people see you don’t have a camera up then that defeats the whole purpose of having a ring doorbell camera to begin with… To deter the criminals from trying to break in your place!!
It would be helpful to have an illustration or explanation of some sort in the blue box with start up pamphlets that shows you how to remove the unit that comes already attached to the bracket. I can't be the only one that didn't know how as a first timer and it annoyed the hell outta me that there was no info on the removal until I found this video. I was going to just return this piece of chit if I couldn't figure it out. Thanks for making me feel stupid RING.
So let me get this right. I gotta turn the breaker off again loosing all kinds of electronics in my house. Then take time to remove the wires on back. And after all that go back to put the breaker on again and recharge the damn camera ? Woah I didn't realize what I was getting myself into, I feel like a dumbass thinking I did everything right just to remove it all to recharge it. To finish the recharge would last for 4-6 hours, whoever in ring thought this was right should get fired. Some people most probably paid someone to get them install and then what ? Pay again to recharge it ? Some people are too old to even move around for long and that's why they need the camera because they are vulnerable.
This is fine to me and better than having to just pull the battery out and replace it because for the average person use it should last you anywhere from at least 45 days through 120 days depending again on the use. Suggest setting your motion to low if your door is in front of a road or a busy neighborhoodbecause then it might just activate the motion recording and waste battery but if you live in a quiet area where barley people pass by the front of your door, then just leave it at normal.
What happens to the device when the battery gos bad. If you have to replace the whole device that’s garbage . Just another rip off I wouldn’t recommend
Left mine on the charger for over 4 hours from (44% battery left) Did not even charge it one bit. I notice there no flashing blue lights. What gives I can’t remove the battery from the ring since it’s fixed. I even replace the USB cable and the charging plug. I also notice when I go to the app the battery source on the app and actual the ring itself don’t match up physically.
How many hours do I charge the new battery? Both lights still on after 6 hrs. Should I buy another one and try it? How dead are these batteries when they are shipped?
Hey Steve, Ring batteries can take up to 8hrs for a full charge. Were you able to achieve a full charge? Let us know if you have any additional questions, we are here to help.
I received mine today and will get an electrician to hard wire it so I don't have to keep removing the doorbell to charge it. It is a big let down that the battery is not removable. Imagine taking your battery off to recharge it and these batteries can take upto 10 hours not couple of hours and an incident happens. Hence, always best to hard wire the bell 🔔 for peace of mind.
Tried all sorts of high and low amp usb chargers Samsung, apple, 90W oppo brick and even the 3amp cig charger in the car, mine charges at best 10% per 48hours, very frustrating.
Is there a way to increase the speaker volume of the doorbell? When I tested it, the audio is barely audible, and I can't find any audio settings in the app except the audio for the ringer sound. I am using the Ring Doorbell 2 (2nd generation).
Hi Eric. Peace of mind is tied to always being able to hear and speak whoever is at your home and we'd like to help. Please give us a call 24/7 at 800-656-1918 so we can help.
Thank you for contacting us, neighbor! Being able to rely on the battery in your Ring to last and to charge is key when protecting your home and family. The battery on your Ring should charged within 4-8 hours on average depending on the USB socket it is plugged into. We recommend charging the battery using a wall block in an outlet instead of a computer or another device for the fastest charging. If the battery still won't charge fully within the provided timeframe, give our Community Support a call at 800-656-1918 for troubleshooting. We're available from 3 AM to 11 PM (PDT) 7 days a week and are always happy to help.
Hey neighbor! The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured, as well as whether or not your Ring is hardwired. Rest assured, you're able to keep an eye on your Ring's battery level via the mobile Ring App. Let us know if you have any more questions.
@@AlexanderXtcSlayin Great question! We do not recommend keeping the device connected to a wall outlet for a long period of time. However, you're more than welcome to purchase a Solar Charger that'll keep your Ring's battery charged without having to remove the battery pack to charge the battery. Feel free to check out the Solar Charger here: store.ring.com/collections/accessories/products/solar-charger-for-video-doorbell-gen2.
@@ring you never answered everyone’s question RING. How do we put in the replacement battery? Most of us bought it so we don’t have to take our camera down. Like somebody said what’s the use of having a camera somewhere if you have to take it down to charge it. Make it make sense.
What is the reccomend amp I use 1amp to charge them but can I use 2.1 or 2.4amp when in cold weather I notice it won’t charge is it because it has to warm up in the winter time
Reading these comments doe not help the reputation of this product. Have any of you people that have had problems contacted Ring for some help with your issues?
It got awfully cold in our area and our wired in ring went to 0% battery. I’m currently trying to recharge it with the cord included. Did it not charge manually due to the temps and will it recharge manually now?
how bout the newer gen 2? with removable battery. I have it wired. is it ok to just pull out the battery if I wanna charge it without turning off the breaker? I just wanna be sure. thanks
Great question! It typically takes 6-8 hours for the Video Doorbell to charge when plugged into a wall outlet. Let us know if you have any further questions. We're here to help.
we’ve just brought ours, we’re trying to unscrew it to charge it and it’s not working, we’ve tried going left and right.. please help? i don’t know what to do. we can’t manage to take the back off
Hey Danielle, we are here to help. It sounds like you have tried the basics and we would like to give you hands on advanced support. We want to ensure your Ring is able to charge and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Also, for immediate support, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
So happy I am not the only one, first it was a trying to remove bracket that was on ring 2nd thing to recharge it and can't get off off braket br already installed, very frustrating.
I am beyond pissed off with this product. It was a complete waste of time since the battery isn't removable. Are you insane? So what's gonna watch the door while its charging? We have to buy 2? LoL. I even bought a back up battery that I CANNOT USE. Horrible. Horrible
We want to help ensure your Ring is functioning properly and we want to provide you with a long term solution.We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
The 2nd generation with the chime how do I take like the bottom part off to charge it 🤔 its really hard to take off can u help me (not send links to buy other stuff) help? Please
We’d like to take a further look into troubleshooting this with you. Please give us a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, seven days a week for more support.
Hey neighbor! In order to complete the in-app wifi setup with your Ring Doorbell 2nd Gen, see more details here: support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2nd-Generation-in-the-Ring-App. Let us know if you have any more questions.
Hi neighbor. Your security is our top priority and we want to make sure that your Ring's battery is able to hold a charge. Please give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can take a closer look at your Ring and to implement a solution. We look forward to hearing from you soon.
That’s ridicules what happens when battery gos bad there lithium and they lose power . So you have to buy another device that blows. If that’s s the System avoid buying this piece of garbage. No way would I recommend. Mine has the slip out battery so you just replace the battery not having to buy a whole new device.
I just bought a spare battery that said ring doorbell 2nd generation but then I realized the battery doesn't even come out so why is sold for the 2nd generation doorbell?
Sorry, Ring. Should of made this model with removable battery so your customers can have a backup to charge as your other models. Especially due to only installation for mine is on real Brick. No way to run wiring to it due to cosmetics around the door. Just saying. I really feel you should offer customers a trade up option (no charge) for this to your 3 or 3 pro!!!
I bought a second battery and now find out I can’t use it!. What’s the point of having a camera that has to be taken off the wall to charge?.
Does the 2nd generation not have a replacement battery? I’ve bought one also recently and struggling to find out, how to replace it!!
You can hard-wire install it, then you don’t need to change anything. 😊
Same here
Yes, it's such a stupid design. And they are still selling that version.
I'm trying to remove my doorbell for charging like the video instructs, I've removed the two screws as indicated but the unit is absolutely NOT budging. It appears to be stuck firmly in place!!! I don't want to force it but even firm pressure will not move it!! Any suggestions??
Just curious as to why this refreshed version no longer has a battery that can be removed/swapped from the doorbell like on previous versions? Why the need to remove the entire doorbell just to charge it?
I agree. I didn't realize this is an internal non-removeable battery. I have previous model Ring with removeable the batteries, and I got htis one for the back door. I am very disappointed, to say the least.
@@garyschecodnic9106 Yes, I'm in the exact same boat. Had the previous model and didn't even think that they would have changed that - makes NO sense.
This new version really sucks!! I totally love the ring 2 that I have, that are both wireless and drop out batteries to put in fresh ones that are fully charged and waiting on standby to be needed. If people see you don’t have a camera up then that defeats the whole purpose of having a ring doorbell camera to begin with… To deter the criminals from trying to break in your place!!
Why the F would Ring make the 2nd one unable to replace battery
Exactly
It would be helpful to have an illustration or explanation of some sort in the blue box with start up pamphlets that shows you how to remove the unit that comes already attached to the bracket. I can't be the only one that didn't know how as a first timer and it annoyed the hell outta me that there was no info on the removal until I found this video. I was going to just return this piece of chit if I couldn't figure it out. Thanks for making me feel stupid RING.
We appreciate you being a part of the Ring neighborhood. Thanks for the feedback, we will be sure to share it with the appropriate team.
Can the USB Charge Cable be permanently connected to the RING Camera so I don't have to UN-mount the camera to RECHARGE it?
Ridiculous that you have to take it down to charge it. Leaves us offline during the process. 2 removable batteries, old school. Just saying
So let me get this right. I gotta turn the breaker off again loosing all kinds of electronics in my house. Then take time to remove the wires on back. And after all that go back to put the breaker on again and recharge the damn camera ? Woah I didn't realize what I was getting myself into, I feel like a dumbass thinking I did everything right just to remove it all to recharge it. To finish the recharge would last for 4-6 hours, whoever in ring thought this was right should get fired. Some people most probably paid someone to get them install and then what ? Pay again to recharge it ? Some people are too old to even move around for long and that's why they need the camera because they are vulnerable.
This is fine to me and better than having to just pull the battery out and replace it because for the average person use it should last you anywhere from at least 45 days through 120 days depending again on the use. Suggest setting your motion to low if your door is in front of a road or a busy neighborhoodbecause then it might just activate the motion recording and waste battery but if you live in a quiet area where barley people pass by the front of your door, then just leave it at normal.
What happens to the device when the battery gos bad. If you have to replace the whole device that’s garbage . Just another rip off I wouldn’t recommend
My screws must be stripped because the orange screwdriver doesn't fit into the grooves anymore. I'm beyond frustrated.
I live in the hood, i have to recharge my battery everyday..😁
Left mine on the charger for over 4 hours from (44% battery left) Did not even charge it one bit. I notice there no flashing blue lights. What gives I can’t remove the battery from the ring since it’s fixed. I even replace the USB cable and the charging plug.
I also notice when I go to the app the battery source on the app and actual the ring itself don’t match up physically.
Amazon recommended the battery as a extra and I can't use it
I've plugged mine in to USB charging port and it just flashes blue. After 6 hours of "charging" it still says 0% 🤦🏼♂️🤷🏼♂️
You probably realise now that it will only activate fully charged when the doorbell is used. That activates the app charge gauge.
I did not get a cable to plug in direct to outlet; have to use phone adapter.
So you can't install a 2nd battery? That's the only way to charge it?
How many hours do I charge the new battery? Both lights still on after 6 hrs. Should I buy another one and try it? How dead are these batteries when they are shipped?
Hey Steve, Ring batteries can take up to 8hrs for a full charge. Were you able to achieve a full charge? Let us know if you have any additional questions, we are here to help.
@@ring It took 8hrs so all is good. Bought a spare and it charged in less than 6. Thanks
I received mine today and will get an electrician to hard wire it so I don't have to keep removing the doorbell to charge it. It is a big let down that the battery is not removable. Imagine taking your battery off to recharge it and these batteries can take upto 10 hours not couple of hours and an incident happens. Hence, always best to hard wire the bell 🔔 for peace of mind.
Did you hardwire yours? I just read today that it will still need charged and hardwiring it, only gives it little charge?
I have mine hardwired. Bought in September. Need to recharge in February.
Tried all sorts of high and low amp usb chargers Samsung, apple, 90W oppo brick and even the 3amp cig charger in the car, mine charges at best 10% per 48hours, very frustrating.
My ring won't show a blue light so I don't know if it's charging or not please help.
What was the outcome of charging
Mine don’t change
Is there a way to increase the speaker volume of the doorbell? When I tested it, the audio is barely audible, and I can't find any audio settings in the app except the audio for the ringer sound. I am using the Ring Doorbell 2 (2nd generation).
Hi Eric. Peace of mind is tied to always being able to hear and speak whoever is at your home and we'd like to help. Please give us a call 24/7 at 800-656-1918 so we can help.
@@ring I hate that we can't replace the battery on the 2nd generation ones.
mine just flashes blue twice, then nothing, then blue twice again. I've charged it for over 12 hours and now it wont start or anything. Please help
Go and ring your door bell a few times it should get everything activated ????
I am looking at buying one. We have a lot of power outages, so can it be hard wired for normal use AND run on battery when the power is out
Mines keep saying offline but I left it charging overnight
I’m trying to charge mine. The light isn’t lit at all. What should I do?
Did you sort it? Messages keep telling me I need to change battery. Didn't know it was a charge thing !
@@sprig6043 mine is flashing when plugged in but it doesn’t appear to be charging the light isn’t like the one shown in the video
i charge mine over night and i barely get half charge why does it take so long to get a full charge ?
Thank you for contacting us, neighbor! Being able to rely on the battery in your Ring to last and to charge is key when protecting your home and family. The battery on your Ring should charged within 4-8 hours on average depending on the USB socket it is plugged into. We recommend charging the battery using a wall block in an outlet instead of a computer or another device for the fastest charging. If the battery still won't charge fully within the provided timeframe, give our Community Support a call at 800-656-1918 for troubleshooting. We're available from 3 AM to 11 PM (PDT) 7 days a week and are always happy to help.
Ring Video Doorbell 2nd Generation Can Be Take Off It’s Faceplate???
What size UPS charger do I need ?
how long will it last?
Hey neighbor! The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured, as well as whether or not your Ring is hardwired. Rest assured, you're able to keep an eye on your Ring's battery level via the mobile Ring App. Let us know if you have any more questions.
Ring can you keep the usb plugged in at all times? I would like to drill a hole for the usb chord to keep it plugged permanently.
@@AlexanderXtcSlayin Great question! We do not recommend keeping the device connected to a wall outlet for a long period of time. However, you're more than welcome to purchase a Solar Charger that'll keep your Ring's battery charged without having to remove the battery pack to charge the battery. Feel free to check out the Solar Charger here: store.ring.com/collections/accessories/products/solar-charger-for-video-doorbell-gen2.
@@ring you never answered everyone’s question RING. How do we put in the replacement battery? Most of us bought it so we don’t have to take our camera down. Like somebody said what’s the use of having a camera somewhere if you have to take it down to charge it. Make it make sense.
What is the reccomend amp I use 1amp to charge them but can I use 2.1 or 2.4amp when in cold weather I notice it won’t charge is it because it has to warm up in the winter time
Reading these comments doe not help the reputation of this product. Have any of you people that have had problems contacted Ring for some help with your issues?
It got awfully cold in our area and our wired in ring went to 0% battery. I’m currently trying to recharge it with the cord included. Did it not charge manually due to the temps and will it recharge manually now?
Mine won't
how bout the newer gen 2? with removable battery. I have it wired. is it ok to just pull out the battery if I wanna charge it without turning off the breaker? I just wanna be sure. thanks
How much time does it Durate to full charge
Great question! It typically takes 6-8 hours for the Video Doorbell to charge when plugged into a wall outlet. Let us know if you have any further questions. We're here to help.
How Long The Ring Video Door Bell Battery Last!
Over 20 days for me
About 10 days for us
@@helen1479 Ok
@@neshag1676 ok
Ours lasted about 6 weeks
we’ve just brought ours, we’re trying to unscrew it to charge it and it’s not working, we’ve tried going left and right.. please help? i don’t know what to do. we can’t manage to take the back off
Hey Danielle, we are here to help. It sounds like you have tried the basics and we would like to give you hands on advanced support. We want to ensure your Ring is able to charge and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help.
Also, for immediate support, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
@@ring Social Care Advocates??????..............man oh man.................................
@@savagejack844 lol didn't answer question
So happy I am not the only one, first it was a trying to remove bracket that was on ring 2nd thing to recharge it and can't get off off braket br already installed, very frustrating.
I can’t find my tool that was included. Can I use another tool to unscrew it?
Yes I’m not sure if it’s a t10 t15 t20 or t25 but
@@DanielGomez-cf6vk I've just checked on mine, and it's a T15
I am beyond pissed off with this product. It was a complete waste of time since the battery isn't removable. Are you insane? So what's gonna watch the door while its charging? We have to buy 2? LoL. I even bought a back up battery that I CANNOT USE. Horrible. Horrible
Oh great! I’ve bought a replacement battery and that will be why I can’t replace the battery! It doesn’t come out to swap over 😩🙄
I too bought extra batteries..only to realize it doesn't remove from GEN 2..such a crap show
I jus purchased mine
I charged it fully
Tried to unplug it won’t turn on in any way when it’s disconnected from the USB what’s going on with it?
We want to help ensure your Ring is functioning properly and we want to provide you with a long term solution.We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help.
Please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
Do I need to charge if I use a wired connection?
Yes, I just read that earlier.
No you don't
Security? You don't need it when you're charging.
My cover broke in half trying to remove it
so even wired you still have to removebthe battery and charge. wtf 😅
Yup 🤔
The 2nd generation with the chime how do I take like the bottom part off to charge it 🤔 its really hard to take off can u help me (not send links to buy other stuff) help? Please
We’d like to take a further look into troubleshooting this with you. Please give us a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, seven days a week for more support.
👑
How do I set it up?
Hey neighbor! In order to complete the in-app wifi setup with your Ring Doorbell 2nd Gen, see more details here: support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2nd-Generation-in-the-Ring-App. Let us know if you have any more questions.
It takes ages to charge the battery
Hi neighbor. Your security is our top priority and we want to make sure that your Ring's battery is able to hold a charge. Please give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can take a closer look at your Ring and to implement a solution. We look forward to hearing from you soon.
@@ring how long does it take to charge the battery?
OMG these comments 🤣
That’s ridicules what happens when battery gos bad there lithium and they lose power . So you have to buy another device that blows. If that’s s the System avoid buying this piece of garbage. No way would I recommend. Mine has the slip out battery so you just replace the battery not having to buy a whole new device.