The dark side of AI voice cloning (Elecrow responds)

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  • Опубликовано: 24 ноя 2024

Комментарии • 750

  • @JaredByer
    @JaredByer 2 месяца назад +1281

    Jeff seems very patient, calm and forgiving.
    Jeff: "I have five kids."
    Me: Ohhhhhh.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +382

      Heh, pair that with Crohn's disease that flares up under stress... you gotta find ways to live life without increased blood pressure when there is a constant kid-battle between at least two, if not three, four, or all five kiddos :D

    • @Tomydirium
      @Tomydirium 2 месяца назад +56

      6? Riley? 😂

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +40

      @@Tomydirium hahahaha

    • @Joshpods
      @Joshpods 2 месяца назад +3

      Lmaooo​@@Tomydirium

    • @krobuspotato
      @krobuspotato 2 месяца назад

      @@JeffGeerling I see you don't forget to watch the technews

  • @maficstudios
    @maficstudios 2 месяца назад +845

    Let's take a moment to appreciate that a Chinese company has better ethics when called on than American AI companies.

    • @AveryAlbus
      @AveryAlbus 2 месяца назад +73

      Especially since they're not US based - they could just blatantly ignore the issue, good luck trying to sue company from China. Huge respect for their response.

    • @ricdeh1701
      @ricdeh1701 2 месяца назад +55

      I think it has more to do with them being a small company. Sure, Micro$oft or OpenAI would not give you this kind of answer, but neither would Alibaba or Baidu

    • @admaneb
      @admaneb 2 месяца назад +15

      Respect to the Chinese engineers in charge of that company

    • @MatthewPherigo
      @MatthewPherigo 2 месяца назад +3

      @@ricdeh1701this is a very good point

    • @randallstephens1680
      @randallstephens1680 2 месяца назад

      Only because they got caught. A similar thing happened to Jerry Rig Everything by a Chinese company. From pirating software to steeling IP, this is very much par for the course in China, and even Asia as a whole. I assure you U.S. companies have much better ethics.

  • @voyager33mw
    @voyager33mw 2 месяца назад +743

    That's impressive how promptly the company responded to you.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +177

      It was absolutely refreshing (and a good surprise) to see they didn't just try to shuffle the whole thing under the rug, like so many companies do these days.

    • @cristianstoica4544
      @cristianstoica4544 2 месяца назад +2

      ​@@JeffGeerlingThat's how it felt from the outside

    • @grokitall
      @grokitall 2 месяца назад +13

      ​@@JeffGeerlingwhat is especially good is that as a chinese company, they are not working on the basis of the currently broken chinese copyright system, and are actually working in the context of the global copyright system.
      well done to them for being so aware of the international context around intellectual property.

    • @danielgrinevich8503
      @danielgrinevich8503 2 месяца назад +9

      I mean they are avoiding a lawsuit so why is that impressive lol?

    • @mikulcek
      @mikulcek 2 месяца назад +13

      @@danielgrinevich8503 that's an assumption, an incorrect one, unfortunately. If you watched the first video you could have seen that Jeff had no plans to sue them as it was overly complex for him. He asked them to act in common sense and do the right thing. That is why it's particularly interesting that this Chinese company did the right thing.

  • @Xamy-
    @Xamy- 2 месяца назад +393

    Well done Elecrow. Jeff re updating pinned comment, viewers don’t read pinned comments. Update the video title too.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +158

      Oh good idea! Will do.

    • @impy1980
      @impy1980 2 месяца назад +8

      Good call, I rarely look at comments unless I feel strongly enough to write a comment, then I'll scroll down a bit. I also primarily consume RUclips content on TV so you don't see any comments, and editing the title is certainly the best way of immediately showing an update.

    • @AndrewBeals
      @AndrewBeals 2 месяца назад +1

      @@impy1980 you can see comments on the TV client - you can use the nav buttons to head over to the description or the first comment and click on either one, then you can read the description or the comments. We do this with regularity. (Amazon Fire TV and directly on the Vizio set itself.)

    • @frollard
      @frollard Месяц назад

      @@AndrewBeals While this is true, the top comment or other reply say it best - the tv doesn't preclude people from seeing comments -- but it makes one hell of a barrier to entry compared to 'just scroll down'. I never go to tv comments, but spend a lot of my time on PC in the comments, especially top comments.

    • @impy1980
      @impy1980 Месяц назад

      @@AndrewBeals Yeah, I'm not gonna waste my time doing that. I click the thumbnail to play the video, the video auto closes after playback ends, then I play another video. Seriously, how many are going to pick up the remote to scroll down to view extra info, especially as the video is playing, so you then need to dick about rewinding what was missed? Not many, so it's very useful to have a hint in the title!

  • @tebrown2131
    @tebrown2131 2 месяца назад +226

    Well done. If they didn't handle it like this, I would boycott Elecrow, but they absolutely won my business.

    • @ryan_nstuff
      @ryan_nstuff Месяц назад +3

      yea, it's funny how that works. They made a mistake that might have made me never work with them, but a transparent and responsible handling of the situation has instead had the entirely reverse effect of making me more likely to trust them as a brand if I happen to need to use their product.

  • @thrillscience
    @thrillscience 2 месяца назад +95

    Good for Elecrow for apologizing.
    I've actually been impressed in the past by Elecrow and other Chinese companies that support the hobbyist market. It's not the highest margin business, and it requires more customer support and documentation than just selling knock-offs, etc.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +31

      They have some annoying marketing practices, but I've heard that are better than others about actually respecting open source licenses, and giving credit when they remake other people's open source hardware designs. Obviously they can do better on all those things, but there are so many companies now that don't even meet the bare minimum :(

    • @tfemby
      @tfemby Месяц назад

      I bought a couple of their lora pi hats a while back. The webpage with the product listed didn't have a link on how to get the board to work. Gave them an email and they got it sorted out within a couple of days. For a company that likely had to translate my e-mail, I was impressed.
      Jeff is right about the areas where they could improve. They have so far shown to me though that they are at least willing to take feedback and show good customer service. That's a little rare these days.

  • @mitchellstl
    @mitchellstl 2 месяца назад +275

    Respect to both of you in how it was handled.

  • @mahtin
    @mahtin 2 месяца назад +59

    I admire your handling of this issue (yes - I’m focusing on you vs Elecrow in comment).
    1. Publishing both videos provides a solid documented path from discovery, thru complaint, and into resolution. This in itself helps others with similar issues (it’s not just you and Ms. Johansson - of that I’m sure).
    2. You educated others on the “how it’s done” vs. simply shame the perpetrator and move on. These tools exist and it’s silly to not address the “how” part.
    3) Even if one ignores your religious upbringing, it’s always nice when someone takes the time to see both sides of an issue and acts after careful thought. Once you bring back in your religious schooling and respect what it brings to the table, it’s possible you’ve got more to teach us than just R.Pi’s. Maybe? But maybe that’s not your primary focus on your videos.
    4) You clearly explained your revenue and livelihood issues. These are important. I feel the fact that you’re willing to put a price on this is a very important part of this process. You’re a single person putting food on the table for a growing family. Individuals aren’t protected by random corporate bloat. You’re out there on your own with income based on just video performance. Yikes!
    5) Please don’t make AI videos 😂 - unless you’re forced by situations like this. There’s a gazillion channels covering AI. I like that you focus on the R.Pi and associated items.
    Ok - that was a longer comment than I expected to write! However, overall, it’s 5-star’s on execution!

  • @t1mmy13
    @t1mmy13 2 месяца назад +61

    Jeff giving everybody a masterclass on being a good person right here. Very good that you also explained your reasoning, hopefully some of the people who went straight to yelling "SUE THEM" will learn something from that. (I can hope, right?)

  • @GSBarlev
    @GSBarlev 2 месяца назад +109

    The Jeff multiverse grew too far, too fast-first Red Shift Jeff, then Level 2 Jeff, but if *AI Jeff* had been allowed to grow unchecked, no SBC in the world would have been safe.
    On a serious note, thank you for standing up, calling out this practice as unfair and deceptive and handling the whole ordeal with your usual level-headedness.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +32

      That's got me wondering if maybe Red Shirt Jeff was somehow involved... have to keep an eye on him, if he's more of a Brain type (Pinky and the Brain)...

    • @CristianConsonni
      @CristianConsonni 2 месяца назад +6

      The JCU (Jeff Cinematic Universe) begins.

    • @Grandwigg
      @Grandwigg Месяц назад +1

      Are you thinking what I'm thinking?
      I think so Brain. But if Jimmy cracked corn and nobody cares, why does he keep doing it?

    • @scottcampbell96
      @scottcampbell96 Месяц назад +1

      I like to imagine his shirt is red because he is running away really fast.

  • @jasongreenwood3260
    @jasongreenwood3260 2 месяца назад +18

    Your response and Elecrow's definitely increase my opinion of both parties integrity. Good job both of you!

  • @WagnersTechTalk
    @WagnersTechTalk Месяц назад +4

    Elecrow's response was commendable. I've reviewed many of their products on my channel and they answer questions promptly and have been very supportive with products (I also don't do paid videos). If they, or any company, had used my voice in one of their videos without my consent, I would have likely responded similarly. I applaud you (Jeff) and Elecrow for working out a reasonable outcome and it will be a good example for future situations. AI is here to stay.

  • @treyquattro
    @treyquattro 2 месяца назад +83

    haven't watched yet but this is why I don't trust banks' attempting to use voice prints as ID.' Tis is a silly idea in the AI era.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +33

      That is actually one of the major use cases the co-founder of Resemble.ai talked to me about (I didn't include that part of the conversation just because it's a tiny bit of a tangent on this video).
      Apparently the number of bank scams is getting to be huge-I would rather they just require more secure TFA options, but not sure why they think voice is a good authentication measure.

    • @enigma4268
      @enigma4268 2 месяца назад +10

      Just as silly as them using insecure text messages, and mandatory password requirements, such as capitals, numbers, and only some special characters. All of which reduce the possible password combinations, and STILL allowing 6 character passwords. And often limiting to 15-20 max characters, that cripple password generators.

    • @impy1980
      @impy1980 2 месяца назад

      Yeah I always refuse to do the voice print recording as ID, you either speak to me, or ask I go in to the branch to speak to someone in person, there's no way I'm trusting voice prints, and what happens when a data breach inevitably happens!

    • @Head5hot81
      @Head5hot81 Месяц назад

      @@JeffGeerling I ran into this issue when I both worked in IT and at a bank. The IT job was at a university and there was a moderately popular streamer and someone had obtained enough information to pass all checks that we had available: student number, birthday, and a few others. We didn't allow it because someone with an obvious male voice calling and claiming that they are someone who has an obvious female voice that is known by some in the department won't get you very far.
      Numerous times (to the point where we were emailed and told in-person every week) that people would have the complete birthday, address, social, account number, driver's license number, and signer information for someone's bank accounts. Unlike the IT example, we'd end up hearing from someone who sounded like the picture we'd see on the account. We were instructed to call the customer back directly. The bank was hoping that the voice fingerprints would stop a majority of the fraud calls. The voice fingerprints were supposed to pull up the account information to the call center representative so they could get a checkmark that the voice passed or failed, then still use TFA.
      Hopefully these AI tools can't break the fingerprints...

    • @buttertandoorichicken
      @buttertandoorichicken Месяц назад

      @@enigma4268and also them not allowing you to use password managers (though it depends on the bank)

  • @davidg5898
    @davidg5898 2 месяца назад +4

    I'm impressed at their prompt response and humble approach to right the situation with you. As such, I've edited my response on your other video.
    That said, I'm still going to be in "wait and see if they mean it" mode for a little while before buying from Elecrow again.

  • @thespencerowen
    @thespencerowen 2 месяца назад +3

    This CEO just provided a master class of how to deal with controversy. All other CEOs should study their response.

  • @lucasjackson3300
    @lucasjackson3300 2 месяца назад +7

    You handled this with class and demonstrated amazing character! Well done, sir!

  • @laser-sj
    @laser-sj 2 месяца назад +17

    Its a real shame as Elecrow has some good videos of how to use their products which are pretty good too and i hope they can revoice them soon.
    They have acted honourably in this incident and hope everyone can move on amicably 😁

  • @OneBiOzZ
    @OneBiOzZ 2 месяца назад +3

    This was handled extremely well
    it is completely unreasonable to expect any company to be mistake free and its all about how its handled, if things were made right and changes were made to prevent it from happening in the future. Companies with longevity are built from leaning and correcting mistakes.

  • @BReal-10EC
    @BReal-10EC 2 месяца назад +19

    Thank you for trying to use the situation as a teaching/learning moment versus just stoking drama. Now I just need somebody to watch a twitch or YT video where somebody reacts to your videos in full and just makes faces of confusion.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +5

      hehe if it hits Asmongold...

  • @SeanPorterPDX
    @SeanPorterPDX 2 месяца назад +8

    It’s wonderful to see a reasonable dialogue about a disagreement on the internet!

  • @StripeyType
    @StripeyType 2 месяца назад +13

    This video... Oh my gosh.
    Jeff, you show your own grace and patience. I agree wholeheartedly with your assessment both of the situation and of the response from Elecrow. Honestly, the response they gave you was incredibly humbling. More companies generally (heck, more *people*) but ESPECIALLY in tech need to be this candid about owning a situation. Elecrow rose a bit in my mental estimation of them, when they might have taken a different approach and sunk irredeemably to the bottom.
    You also make me proud to be a Native St. Louisan. Every day, I miss it there a little bit - even though I love Boston and have lived here for 35 years.
    And honestly, you also hilight some *good* being done in the AI/ML space. I *work* in this industry, and there are days when I ask myself whether I can continue to do so given the overall miasma of stench associated with the names, even though what we do at my place of employment is absolutely something I am comfortable with ethically and morally. Knowing that there are indeed other companies out there doing the right things with this technology make me breathe a little easier today.
    Thanks for this. Thanks for all of this. I know you want to just make cool stuff - me too. But this video *is also* cool stuff, and I hope that I've helped to reinforce that sentiment for you.

  • @JuiceForgetting5
    @JuiceForgetting5 2 месяца назад +29

    Yeah, we're going to have to build laws on this stuff. The technology is inevitable but the use cases on major platforms are not.

    • @tripplefives1402
      @tripplefives1402 Месяц назад

      It's already copyright infringement to use a likeness without permission. However, I think they are in China so laws don't matter much.

    • @somethingsomething464
      @somethingsomething464 Месяц назад

      @@tripplefives1402 and they owned up to their mistake without getting a legal mandate and despite "living in China" ..so much for your bias

  • @eliskwire
    @eliskwire 2 месяца назад +14

    0:50 *facepalm* People who think that what you post online automatically becomes public domain have absolutely no understanding of copyright law.

  • @ChristopherHailey
    @ChristopherHailey 2 месяца назад +2

    I'm really glad this worked out and I'm really impressed how Jeff managed to make lemonade out of lemons and make a truly great video about the implications of AI. It's also impressive how he occasionally brings in elements of his personal life - something he is reticent to do. He brings in these elements while never being preachy; perhaps, somehow ironically, a seminary teaches one not to be preachy. Kudos

  • @geoffbeier
    @geoffbeier 2 месяца назад +27

    They could have compensated you by hiring you to revoice those videos they made with AI...
    But holy cow. As I'm watching, 46 minutes after publication, you've raised about $15k for UOAA. You did an amazing job turning this harm into a really good deed. Nice work.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +12

      This fundraiser is a holdover from a couple years ago, I didn't create a new fundraiser for this video, so it's still showing the $14k from last go-round! I would love to double my fundraising though, the UOAA has helped me a LOT, and I want for anyone else who has to get an ostomy to have the same support that I received (or, well, better!).

    • @geoffbeier
      @geoffbeier 2 месяца назад +3

      @@JeffGeerling $1000 in an hour is nothing to sneeze at either, even if it's not as mind-blowing as I imagined from first seeing the total figure. If I ever feel as wronged as you did, I aspire to do this kind of job redirecting it to something good. 'Cause there's a decent chance that I'd just lose my temper instead, and you did an awesome job managing that.

  • @remiheneault8208
    @remiheneault8208 2 месяца назад +70

    I understand how someone could see using your voice as innocent, or even as an "hommage" if they follow and like your content.
    Everyone makes mistakes, Elecro handled this well.

    • @risesir
      @risesir 2 месяца назад

      I can’t. It’s stealing, plan and simple.

  • @derdackel
    @derdackel 2 месяца назад +58

    "Hi, my name is Jeff Geerling. My voice is my passport." *cut to Robert Redford pulling a heist on Jeff's office*

    • @t_r_davies
      @t_r_davies 2 месяца назад +10

      Verify me.

    • @davidg5898
      @davidg5898 2 месяца назад +6

      That movie taught me that moving slowly enough makes you invisible to consumer grade IR motion detectors. It really works.

    • @Kardall
      @Kardall 2 месяца назад +6

      Sneakers is such a good movie. Cheesy by today's standards, but it still has applications in security. Such a good movie... I wish they made movies like that today.

    • @JeffGeerling
      @JeffGeerling  Месяц назад +3

      @@Kardall Mr. Robot was the closest thing, IMO. But wasn't on the same level as Sneakers for me, it was a bit of a different vibe.

  • @krimsonbun
    @krimsonbun 2 месяца назад +5

    Very responsible behavior from both Elecro and Jeff.
    Jeff seems very humble and honest, I'm glad he's taking advantage of his platform to help people in need.

  • @ChrisRivers
    @ChrisRivers 2 месяца назад +2

    A refreshing take in a world full of madness around content.
    Jeff, you've reacted and responded in a kind and honorable manner and educated us all along the way.

  • @jfseaman1
    @jfseaman1 2 месяца назад +5

    Well done Jeff.
    I wish I had a way to commend Elecrow to themselves without giving their marketing department a flamethrower to bombard me with marketing messages I don't want but "feedback" requires registration. Registration seems to require consent to receive.
    So Elecrow gets a bad check mark for that but a good check mark for the reply to you.
    I am an Elecrow customer, as in I have purchased their products.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +2

      Yeah they do need to shore up some of the other marketing tactics. They can be a bit spammy!

  • @RossHouck
    @RossHouck 2 месяца назад +2

    If only more people engaged in these problems like you did. And, while Elecrow messed up, they seem to have responded fairly appropriately, especially factoring in cultural differences. AND thank you for segment/interview on the ai detection

  • @namilikesanivia
    @namilikesanivia 2 месяца назад +1

    This video is a breath of fresh air. Where nowadays even the smallest mistake, with no ill intentions can end on you getting hate and flagged a horrible human... I wish what more persons were like you. If we focused on fixing problems like this we would be way better off. Not saying that it is wrong to hold persons accountable, but hate is never the answer. And you turned a bad situation into a way to raise funds. Additionally, that's an employees action, and companies are complex, and things like this can occur. Suppose that it were you, an intern does that and you didn't caught that, do you really deserve to lose all of your reputation?
    You're a spark in a dark world.
    Seriously, thank you for being like this :D

  • @wwklnd
    @wwklnd 2 месяца назад +1

    I have to say, it's impressive of Elecrow to manage coming out of this looking good!

  • @CedroCron
    @CedroCron 2 месяца назад +1

    Good stuff Jeff. I hope this works out for you. With regards to your Ostomy, I myself am on a suprapubic catheter from my recent spinal cord injury and I will have this the rest of my life. Having a spinal cord injury affects so many aspects of your life and having my life turned upside down at 42 was extremely hard. As you are doing with your Ostomy and trying to raise awareness I'm doing the same with my Spinal Cord Injury. I wish you all the best with what happened with the AI and your Ostomy awareness. I contributed to the UOAA and I'm extremely happy you were able to raise over $15,000 so far. That's great!

  • @perwestermark8920
    @perwestermark8920 2 месяца назад +183

    Everything published is in the public domain??? Oh-boy, what an "interesting" view on things.
    So all patents are in the public domain and may be copied? And all music?
    Someone must have failed to understand "free to view" is not the same as "free of ownership". Today's schools must be failing rather hard.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +61

      I think some people think the idea that "information wants to be free" equates to "nobody has any right to anything including their own personhood, if they ever set foot outside their front door" :D

    • @ZhilBear
      @ZhilBear 2 месяца назад +4

      You use the word "copied", but current expectations are that AI training will not fall under copyright and will not be considered copying. It's important to pay close attention to the way the law is going, instead of outrage based on wishful thinking. If you want this to change, address your politicians so they can push for legislation.
      In other words: the way it stands today, what you said is misinformed, and if you want it to become reality, you will have to fight for it.

    • @ZhilBear
      @ZhilBear 2 месяца назад +3

      I'm just responding to your message, not the Elecrow case btw, because in that case, it was about appropriating someone's likeness, which is not related to copyright either, as far as I know (not a lawyer).

    • @GSBarlev
      @GSBarlev 2 месяца назад +18

      @@ZhilBear With respect: those "current expectations" are not universally held. The legal theory behind the copyright exception relies on a deliberate misunderstanding of the words "training" or "learning," and the pervasive anthropomorphizations common in the machine learning space. The only thing that is truly "expected" at this point is that transformer-generated content will not be copyrightable-not by the model provider, and not by the "proompter."

    • @ZhilBear
      @ZhilBear 2 месяца назад +2

      ​@@GSBarlev There is no need for the bad attitude and adversarial tone, this is a polite conversation.
      With "current expectations", I meant expectations by legal scholars looking at how law is progressing globally surrounding AI and precedents being set in courts. You seem to be talking about emotional ethical arguments by laymen, like whether or not a machine can learn like a human, which don't really factor into the conversation, outside of public discourse.
      Your last sentence is exactly the point I was making and you're in agreement with me, you just wrote it with the word "proompter" to try and make pro-AI people feel bad about their choices, which is just a low blow.

  • @H0mework
    @H0mework 2 месяца назад +9

    The seminary training sounds Epicurian. Very interesting Jeff.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +9

      A _lot_ of time in the seminary is spent studying philosophy, starting with the Greek philosophers-the goal is to try to discover through history the way we come to the ethics, morals, and scientific outlooks we have today. It's hard to understand modern philosophy, linguistics, etc. without a strong foundation!
      Though most of the time I'm pretty sure I'm still one of Plato's cavemen looking at shadows on the wall.

    • @H0mework
      @H0mework 2 месяца назад +2

      @@JeffGeerling I don't know if there is the truth or more 'a truth'. Today it's harder than ever.
      Glad to hear they taught the classics there, I love your videos.

    • @JeffGeerling
      @JeffGeerling  Месяц назад +1

      @@H0mework Well all I hope is that everyone seeks that truth-it's certainly better to do that than to stare at social media feeds all day, heh. Something I know I'm guilty of far too often, to the detriment of my mental health and family life!

    • @H0mework
      @H0mework Месяц назад

      @@JeffGeerling Thank you, I didn't expect another reply. I enjoy your posts on HN a lot, like the antenna one. The truth may be that I have a disease. A truth is listening to a few expert doctors and hearing differing opinions or 'truths' of the best course of action. I certainly want 'the truth' but I may have to settle with a truth, the interpretation.

  • @HiTechLoLife
    @HiTechLoLife 2 месяца назад +21

    I'm glad that they got rid of the video. But one has to wonder if they'd have removed it if you didn't have a substantial following.

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +14

      That is a good question, it's something I don't think we'll ever know.

    • @JofreRS
      @JofreRS 2 месяца назад +14

      I don't think they would have cloned the voice of somebody without a substantial following...

    • @JosephHalder
      @JosephHalder 2 месяца назад

      @@JofreRS In an alternate reality, they just cloned the guy that does thousands of toilet review videos.

    • @katrinabryce
      @katrinabryce Месяц назад

      @@JosephHalder I'm sure there are big toilet review channels. I don't follow them because it's not something I'm interested in. But having someone well known for their toilet reviews apparently doing reviews for 3d printers or something doesn't make it any better.

  • @braddofner
    @braddofner 2 месяца назад +1

    Jeff, you are amazing. Your response was the way anyone should have responded to this. Elecrow also responded very well. I am not used to seeing the problems like you had find this level of response and prioritization from the offending company. This was a very refreshing video. Great job!

  • @vincei4252
    @vincei4252 2 месяца назад +40

    Fraternal correction. In today's world there is almost no path to redemption. Reminds me of something that happened when I was about 10 years old. We were playing so hard the next door neighbor got so mad that he banned the kids from coming round to his home to play with his kids. As a kid this was something almost unfathomable losing friends like that so I waited until the next day and walked up to the gentleman as he was returning from work and apologized for all of us. To my amazement he smiled and said it was all good and said we can play but to please keep it in check. That was almost 50 years ago and I remember it every time I see someone being punished relentlessly over and over again and without mercy as seems to be the norm these days.

  • @thecivilizedgamer2533
    @thecivilizedgamer2533 2 месяца назад +1

    Great video! Also I like that you didn't shy away from talking about how your faith is informing your approach to this situation.

  • @teamvigod
    @teamvigod 2 месяца назад +1

    I think the response was above and beyond what I would normally expect. I'd put that in the win column and say Elecrow is still one of the good actors out there for their response.

  • @DoRullings
    @DoRullings 2 месяца назад +2

    What an exemplary way to handle it. Well done, Jeff!

  • @chrislamp
    @chrislamp 2 месяца назад +1

    This is what most companies should follow in the future in terms of apologies.
    Direct message from the CEO, actually spoke in English when they could easily not do that and make it difficult for others to find out
    Actually addresses the problem and apologizes/takes the blame even if it wasn't themselves that did it.
    They first contacted Jeff about the problem rather than just making a public statement on social media.
    And the best of all, they were willing to make up for their mistakes.
    Top tier quality apology from Elecrow. You won my vote.

  • @k.c.sunshine1934
    @k.c.sunshine1934 2 месяца назад +5

    Elecrow's CEO response is very respectable. A generalized Chinese issue is that they currently have almost no respect for copyright.
    BTW, I think that Jeff's professional response to this issue in the first place really helped him to get a response from the CEO; in my opinion, the Chinese business people will do the right thing when they are allowed to save face and maintain their good reputation.

  • @wtigert
    @wtigert 2 месяца назад

    Jeff, your response in this video and the ideals you portray in it exemplify a lot of why I enjoy your content so much. You're curious, outgoing, and mindful while try to promote those traits in others and prop them up where you can. It's so refreshing and placing that alongside fun and interesting technical info is just the best. Thank you!

  • @Grandwigg
    @Grandwigg Месяц назад

    There is much about this video that I live for many reasons.
    Your patience.
    Their rapid action.
    Thoughtful apology.
    Unashamed faith.
    And the general tone and quality of all the content across your channels.
    Well done, Brother.
    Thank you.

  • @arthuralford
    @arthuralford 2 месяца назад +7

    I agree that the company shouldn't have called out the employee who made the mistake (which I think it was). They acknowledge that there were failures by the company in training and in supervising the employee, which would have prevented this from happening. It'd be better to deal with it internally.
    And removing the original video removes context from this one. It was your immediate (or nearly so) reaction, and it's important to see that

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +2

      Yep, and ultimately-especially as they've responded and I linked to it, I think it helps people understand the whole story better (and IMO, maybe makes Elecrow seem better than they would if I removed the original!).

  • @DanielKirsch
    @DanielKirsch 2 месяца назад +2

    You have 5 kids? How do you manage that? Mad respect!

    • @JeffGeerling
      @JeffGeerling  2 месяца назад

      I work together with my wife to get through each day, as there's always some new struggle or fun new discovery! Life certainly can not be boring in our house.

  • @Readesu
    @Readesu 2 месяца назад +4

    Thank you for giving me the word for how I handle things.

  • @TheNetGuy
    @TheNetGuy 2 месяца назад +2

    This is super helpful content Jeff. I'm glad this story is leading to a happier and productive ending. I'm interested using AI to both help improve my content pipeline as well as protections against unauthorized use - your video helped me learn more about both. I wonder if RUclips will start including AI "voice" detection in their existing video copyright analysis. So far it's uncovered a ton of theft of my Amazon video review content - though my voice isn't as popular as yours to get nabbed. Billy Mayes here I come though!

  • @quadmods
    @quadmods 2 месяца назад +2

    I work in post production for film and TV. I can tell you first hand it takes way longer to synthesize dialog in a performance than to just record (ADR) the talent. Great points in this video 👍

  • @EternalGamingNet
    @EternalGamingNet 2 месяца назад +1

    Respect your levelheaded handling of the situation. Mistakes happen and like you I try not to assume malicious intent. My hope is always that it can be a learning experience for everyone involved.

  • @RootiferasRetroGameplay
    @RootiferasRetroGameplay 2 месяца назад +5

    They responded much better than I hope they would. I guess in the future we will have a lot of weird court cases related to AI.

  • @xypod
    @xypod 2 месяца назад +1

    Honestly have a lot of respect for Elecrow to apologize so quickly and do things like improve internal teaching, compensate, etc. Its so rare to see companies actually apologize for making a mistake.

    • @jonessii
      @jonessii 2 месяца назад

      it's not respectable to steal and then apologize when you shouldn't steal in the first place. do better

    • @xypod
      @xypod 2 месяца назад +1

      @@jonessii did you even watch the video? They did not know about it, the graduate made the videos and they weren't aware of it. Was it something they should've caught earlier? Yes, but we're human, we make mistakes, and them apologizing in the first place already makes them a whole lot better than some companies

  • @jonjackson6969
    @jonjackson6969 2 месяца назад

    Thank you Jeff for being you. Very refreshing to see how you handled this and how lemonade can be made from a sticky situation.

  • @Surly1966
    @Surly1966 Месяц назад

    Dude, you just climbed 8 rings on my respect ladder. Many, content creators would have milked this issue for 20 videos asking for money to crush their evil enemies. I’d like to think I’d be as thoughtful and calm as you in dealing with this affront. But I’m not sure I would. Turning it into a learning lesson for the company and for all of your viewers is a great way to ensure that all involve don’t let it get out of hand. Turning it into a fund raiser for others it beyond admirable. I’m glad I subscribed to your channel I find it educational and interesting. The funny thing is I think it might have been your calm and interesting voice that got me to push that subscribe button! So keep up the great work and thanks for being a voice of thoughtful reason at a time we really could use that idea a lot more in the world.

  • @davidclift5989
    @davidclift5989 Месяц назад

    Jeff glad you got a prompt resolution to this issue. I was surprised they responded so quickly and were prepared to take remedial action well do Elecrow.

  • @MichaelKlements
    @MichaelKlements 2 месяца назад +1

    That's a better response than you'd get from a lot of Western companies. It's great to see that they took your complaint seriously!

  • @Gilgwathir
    @Gilgwathir 2 месяца назад +4

    Loveld 6:20 lol! Very nice! Also, I'm happy to hear that this got to an amicable conclusion. That's the way all people should handle their disputes.

  • @gjfla4741
    @gjfla4741 2 месяца назад

    Props to you and your handling of the situation! I am also impressed how they responded without you directly contacting them.

  • @balsalmalberto8086
    @balsalmalberto8086 2 месяца назад +4

    Nobody absolutely nobody would want to hear my voice so I don't have anything to worry about.

  • @radfoo
    @radfoo 2 месяца назад +1

    Agree with the way you handled this, well done. I must say I don't think this is anything to do with the catholic stuff, it's just good morals.
    Also worth saying the letter from the CEO was great, wish all companies handled mistakes like this.

  • @mmnewman
    @mmnewman 2 месяца назад +1

    Fascinating and well-told breakdown of what happened and what happened next. Glad to know the one and only Jeff.

  • @danielpaley
    @danielpaley 2 месяца назад +1

    Jeff, seems that you split the hair quite well here. Not sure that I agree about not taking down the initial video - however, I do understand it. All in all a great learning tool - and one that should be used as a model for this kind of issue in the future. I always enjoy your content, and this two-parter has enhanced my learning and understanding. You put a lot of effort in these decisions. Very Well Done.

  • @Iswimandrun
    @Iswimandrun 2 месяца назад

    This is a needed followup thx for the hard work and laying the ground work for future creators to protect their voice likeness.

  • @annieworroll4373
    @annieworroll4373 2 месяца назад +1

    Good handling all around. You gave them a fair chance to fix it before going nuclear, and they took that chance and fixed it pretty much as quickly as humanly possible. Mistakes happen, and Elecrow just put out a solid example of how to handle them. Hopefully they follow up with better behavior around this going forward.
    And you turned it around to help people in a rough spot.

  • @Call_Me_David
    @Call_Me_David 2 месяца назад +2

    You can never go wrong with a Cave Johnson quote.

  • @tebrown2131
    @tebrown2131 2 месяца назад

    Also, you Jeff. I strive to handle tough situation like this as well as you did. Thank you for being a great model!

  • @Soupie62
    @Soupie62 Месяц назад +1

    The old saying was: "Any publicity is good publicity".
    The new version is: "Even bad publicity, if handled well, can BECOME good publicity". Well done, Elecrow!

  • @BenInSeattle
    @BenInSeattle Месяц назад

    You handled this perfectly. And thank you for sharing with us your secrets from the seminary. I hope that, no matter what people think of religion, the idea of always trying "fraternal correction" first catches on.

  • @SockyNoob
    @SockyNoob 2 месяца назад +1

    Rare instance of an instant honest response from a company. And the fact it's a Chinese company should be an embarrassment to all the American companies that don't take accountability like this company has. China doesn't have the same copyright laws we do and yet they still managed to be professional about it.

  • @BillyMcCord
    @BillyMcCord Месяц назад

    Good job Jeff! And giving Richard and Elecrow's response the benefit of the doubt, good for them in a quick and proportional response.

  • @Regular6782
    @Regular6782 Месяц назад +1

    I like the way you handled this situation mate. Well done.

  • @computersales
    @computersales 2 месяца назад +2

    Although the response isn't perfect I think it is great they got back to you quickly, took responsibility, and said what they would do to fix things. So used to people doubling down or refusing to take accountability anymore.

  • @technolus5742
    @technolus5742 2 месяца назад

    So glad this got resolved!
    You seem really nice and I am glad you are being treated accordingly.
    I hope you're doing well. Keep it up! 💪

  • @bozz1e
    @bozz1e 2 месяца назад

    Wow Jeff. Thanks for being such a balanced individual and a great role model of how to deal with a challenging situation. There are not enough of us these days and even less in the public eye space.

  • @Freddisred
    @Freddisred 2 месяца назад

    Can't help but think they're only upset they got caught, but goodwill should prevail regardless. Jeff you are a very patient person and I thank you for your channel.

  • @andrewherrington3723
    @andrewherrington3723 2 месяца назад

    This ended up about as well as it could have. Thanks for sharing all of this with us.

  • @grimm_
    @grimm_ 2 месяца назад

    I love both how you approached this reasonably and honestly, and I love how they responded, with care and sincerity. My father often told me that people tend to behave how you expect them to, and it seems to me (looking from the outside and with very little knowledge of you) that you exemplify this. You are awesome.

  • @KarstenJohansson
    @KarstenJohansson Месяц назад

    That was the best corporate apology I've ever seen. Kudos to them for being so upfront. They didn't need to throw the poor sap under the bus though. I wouldn't delete these videos, because the lesson to learn is ongoing. It's not fun being the example, but they literally are the example. They are also a good example of how to respond.

  • @frjustinhewlett7067
    @frjustinhewlett7067 Месяц назад

    An excellent response, on both your parts! Well done, both Jeff and Elecrow.

  • @applesushi
    @applesushi 2 месяца назад +2

    My voice is my passport. Verify!

  • @plrpilot
    @plrpilot Месяц назад

    My initial response was to avoid Elecrow, but after seeing their response, I think that their response serves as a model for humility that we don’t see (but should) from all companies. Mistakes are ok, but own them, correct them, and learn from them. I think you’re 100% taking the correct approach to this, and I appreciate your patience with this as well. Your response is just as much of an example as theirs. Legal action doesn’t always have to be the first step. Thanks for all you do.

  • @Paddy_Roche
    @Paddy_Roche 2 месяца назад

    People could learn so much from you Jeff. Well, I mean so much more than they already do, of course. Great outcome Jeff and a great demonstration in conflict resolution by all.

  • @critter42
    @critter42 2 месяца назад +2

    This case needs to be taught in business school on crisis management and business ethics.

  • @ImEMP
    @ImEMP 2 месяца назад

    You're always so respectful and are a great person. Love your response to this issue, keep up the great work bro!

  • @the_str4ng3r
    @the_str4ng3r 2 месяца назад

    This makes me happy :) I was excited to back and receive their new kickstarter product, but was ready to request a refund and never consider their products again. Their swift response with apology and resolution means I can look forward to it once more! Thanks for the update, Jeff.

  • @5871s
    @5871s 2 месяца назад +8

    0:08 "Geerling joins Scarlett Johansson on the AI impersonation list" This is weird, but congrats for this achievement!

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +1

      hahaha I cracked up when I saw Les Pounder wrote that tagline.

    • @matthewhall5571
      @matthewhall5571 2 месяца назад

      @@JeffGeerlingI wonder if you can qualify for a Razzie Award and get a trip to the Gala at UCLA

  • @EricPrescott-w3edp
    @EricPrescott-w3edp 2 месяца назад

    Jeff you are an awesome dude and I love how you responded to this issue. Keep doing what you love.

  • @edm00se
    @edm00se 2 месяца назад

    It's definitely nice to see some class from both Richard @ Elecrow and yourself and the topical discussion. Cave Johnson would be proud.

  • @HFStudio39
    @HFStudio39 2 месяца назад +14

    6:15 THE last thing I was expecting to see in a Jeff Geering video was a Portal 2/Cave Johnson reference!

    • @JeffGeerling
      @JeffGeerling  2 месяца назад +9

      I'm making a note here...

    • @voyager33mw
      @voyager33mw 2 месяца назад +5

      ​@@JeffGeerlinghuge success

    • @Garoninja
      @Garoninja 2 месяца назад +2

      It's hard to overstate my satisfaction

    • @DanTDMJace
      @DanTDMJace 2 месяца назад +2

      @@GaroninjaAperture Science

    • @HFStudio39
      @HFStudio39 2 месяца назад +2

      @@DanTDMJaceWe do what we must because we can

  • @sirfranchan
    @sirfranchan Месяц назад

    Love your approach and it is good to stand up for this!

  • @markshaz8691
    @markshaz8691 2 месяца назад

    I’m glad they dealt with it quickly, I have had a few dealings with them purchasing touchscreens etc and they have been great every time with any issues or support.

  • @lucyfrye6723
    @lucyfrye6723 2 месяца назад +2

    Glad you could sort it out. Until you are unfortunate enough to have a court case of your own, it is hard to imagine how much it sucks out of you. Not just money. Personally I couldn't think about anything else for 8 months when it happened to me. It's WAY beyond starting in a new job in a new town stress levels.

  • @Joris8942
    @Joris8942 2 месяца назад

    Jeff, you have your heart in the right place. You set a great example. Well done!

  • @Jason-mk3nn
    @Jason-mk3nn 2 месяца назад

    The original video was great, and this video sets another high bar. Thank you very much for the way you approached it, the objectivity and desire for growth, rather than retribution like is so common today. I agree that the original video should stay online, as it serves as a good example. I wonder if it might make sense to propose a video on their side that addresses the issue like you did, but allows for it to be seen that both parties worked together to a good resolution and server as a positive way to approach issues like this for others.

  • @flyingRich
    @flyingRich 2 месяца назад

    Your a good man and handled things very ethically! I'm cautiously impressed with Elecrow.

  • @theomnyist
    @theomnyist 2 месяца назад +3

    I know DerBauer has used AI voice cloning to translate interviews he conducted in German. While it felt a little weird to listen to, for somebody like him who records every video in two languages, I can’t fault him for wanting to save himself some work and provide his English audience more content.
    But yeah… it all still feels so icky.

  • @kajsagauza
    @kajsagauza 2 месяца назад +2

    If there is no legal precedent, it won't stop other companies from stealing, and most creators are not as big as you. If they complain online, it won't be heard 🤷‍♀️ but I understand why you choose not to battle legally.

  • @bzuidgeest
    @bzuidgeest 2 месяца назад

    I totally agree with your attitude. Compliments on using their compensation offer to donate to a charity.