The actual phrase is "the customer is always right in matters of taste" which means that the customer is right to buy whatever they want, even if it's ugly or rubbish. People have just cut the quote in half to justify being horrible to retail workers
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The actual phrase is "the customer is always right in matters of taste" which means that the customer is right to buy whatever they want, even if it's ugly or rubbish. People have just cut the quote in half to justify being horrible to retail workers
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in the first scenario, that's not a customer. He's not buying anything
He is old customer.